Compare Freshworks vs Intercom

Freshworks

Based on 121 reviews.

Intercom

Based on 5 reviews.

Latest Research

Buyer's Guide

Freshsales vs. Intercom Customer Communications Platform

November 2026

Intercom Customer Communications Platform vs. Freshsales

Updated: November 2026

Buyer's Guide

Freshsales vs. Intercom Customer Communications Platform

November 2026

Freshsales vs. Intercom Customer Communications Platform

Updated: November 2026

Sample Customers

Freshsales

Caratlane, Pykih, Buying Show, INTUO, WallyPark, Exploring Vacations, Raved, Forest, Ascendore, MagePlaza, Vacasa,

Intercom Customer Communications Platform

Expensift, Moz, Invision, Salesforce, Droplr, Vend, BugHerd, Ghost, Put.io, Codeship

Popular Solutions

Freshdesk

14 reviews

Freshservice

8 reviews

Freshdesk Omni

15 reviews

Intercom Customer Communications Platform

4 reviews

Top Industries

Comms Service Provider

12%

Construction Company

12%

Outsourcing Company

11%

Manufacturing Company

11%

Financial Services Firm

18%

Comms Service Provider

13%

Construction Company

11%

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Raja Farrar
IT Service Delivery Manager at Symposiam
My main use case for Freshservice is for IT support, ITSM management, and asset management. For instance, I use...
Read full review of Freshservice »
Sumesh Gansar
Product Marketing Manager at Samsung
I primarily use Freshsales as a sales CRM software. It is very easy to use, and it provides me with all the...
Read full review of Freshsales »
Apeksha Ghatge
Sr. Customer Success Manager - Project Delivery at Kazam
I use Freshdesk Omni for our inter-department communication and also for connecting with our clients, where the...
Read full review of Freshdesk Omni »
JoseQuintero1
Senior Services Manager at a tech services company
Our entire employee base is supported by Freshteam. We register all our employees and their candidates inside the...
Read full review of Freshteam »

Review 1 of 4

Esse Wognin
Senior Partner Support Analyst at a financial services firm
I have been using Intercom Customer Communications Platform for almost three years before my company switched to...
Read full review of Intercom Customer Communications Platform »

Review 1 of 1

Customer Service

Leandro-Coelho
Engenheiro de pré-vendas at Pise4
The technical support for this solution is good. We receive support from our distributor called Tech Data Synnex. I...
Read full review of Freshsales »
Ehwsf Duhsf
Senior Executive ICT at Avarna
For maintenance and support, we have a dedicated team. In case we require support, it is assigned to someone who is...
Read full review of Freshdesk »
ElvisHenriquez
Senior Services Manager at NextCom Systems Inc
Technical support is excellent. It's one of the best support providers I've ever worked with.
Read full review of Freshdesk »
HeshamFouad
Quality and Technical Support Department Manager at dsquares
We have made use of the training academy and the technical support team from Freshdesk. Both have been very good...
Read full review of Freshdesk »
Yousef Almomani
Systems Engineer at a consultancy
The customer support for Freshservice is super great, and I would rate the customer support a 10 out of 10.
Read full review of Freshservice »
Mark Freemantle
Head of PMO at University of Utah Hospital
I didn't have a direct connection to Freshservice's support itself. I used to go to our local support. Our IT help...
Read full review of Freshservice »
SujayRao
Senior Manager, Customer Value & Innovation at CoinDCX
Technical support for Freshdesk is rated at eight point five out of ten. While support is generally helpful, there...
Read full review of Freshdesk »
Raja Farrar
IT Service Delivery Manager at Symposiam
I have seen a favorable return on investment resulting from Freshservice. Time savings are evident with MTTR reduced...
Read full review of Freshservice »
Sonu Thomas
Operations Manager at Cognitive Global
I would rate Freshworks support an eight on a scale from zero to ten.
Read full review of Freshsales »
ParthSudra
Solutions Architect at Locuz Enterprise Solutions Ltd
I would rate their support as a seven out of ten.
Read full review of Freshsales »
Iurii Efimov
Head Of Product & Engineering (Cpto) at a real estate/law firm
The customer support I received was great.
Read full review of Freshdesk »
Ashutosh Jha
Project engineer at IT Solution india private limited
I have not used customer support often, but the customer support is good. I have tried it one or two times.
Read full review of Freshdesk »
Salman Naeem
Assistant Manager at a tech vendor
The customer service and support are very friendly and respond fast. Overall, it is good.
Read full review of Freshdesk »
Moses Karanja
Software Engineer at CMC Consultium Limited
FreshChat's customer support is responsive, valuing their clients through quick response times, so overall, their...
Read full review of FreshChat »
Benjamin Ongutoye
DevOps Engineer at ZuriChat
The customer support for Freshdesk Omni is very effective. I would rate the customer support as 10 out of 10.
Read full review of Freshdesk Omni »
JoseQuintero1
Senior Services Manager at a tech services company
Their technical support five years ago was quite fast, but that speed has been decreasing over time due to the growth...
Read full review of Freshsales »
Anonymous User
Senior Helpdesk at a non-profit
That would actually be another area they can improve because I feel like the ability to go in and contact support is...
Read full review of Freshservice »
Yudhi Nr
Business Development Manager at Torch
I would the customer support an eight out of ten as they respond to our queries quickly.
Read full review of Freshsales »
Anonymous User
Security Engineer (SOC) at a tech services company
Freshservice's customer support is responsive and helpful. When we have questions about configuring AWS-related...
Read full review of Freshservice »
Anonymous User
Senior Team Lead Systems Administrator at a comms service provider
In terms of customer support for FreshChat, we have a dedicated company that supports us, a third party, and for us,...
Read full review of FreshChat »
Line WillumsenSolem
Development Manager at Horizon Software
I haven’t contacted technical support myself, but I've heard that it is good.
Read full review of Freshdesk »
Rajkumar Reghu Varma
Infrastructure Architect -Application Dynamics at Kyndryl
Once you log into an instance, there is always chat support available. You can also email them. they are very easy to...
Read full review of Freshservice »
Anonymous User
Operations Manager at a retailer
When it comes to setting new help desks and integrating these with different companies' emails, etc. It may be tricky...
Read full review of Freshdesk »
Anonymous User
Product Manager at a consultancy
I would rate customer service around a five.
Read full review of Freshdesk Omni »
Anonymous User
Sr cloud engineer at a tech vendor
The customer support for Freshdesk Omni is good.
Read full review of Freshdesk Omni »
Anonymous User
Infrastructure Management at a financial services firm
I have not used the support from Freshservice.
Read full review of Freshservice »
Anonymous User
Information manager
Freshservice's technical support has issues with delays and translations.
Read full review of Freshservice »
Anonymous User
Asst. Vice President at a performing arts
Freshdesk support is great. If we ever had minor performance issues, it would just take an email or call to the...
Read full review of Freshdesk »
Anonymous User
Senior Technical Analyst at a computer software company
I've only reached out to Freshdesk support a few times, and they've always been responsive and helpful.
Read full review of Freshdesk »
Anonymous User
Sr. Manager, Tmt Business Consulting (Focused On B2 B Tech Product Cos.) at a outsourcing company
Freshsales' technical support is really good. I want to verify that the support team knew we were doing a POC for...
Read full review of Freshsales »

Review 1 of 30

Esse Wognin
Senior Partner Support Analyst at a financial services firm
The experience was great. We reached out to them when we needed to improve our knowledge center hub, and they were...
Read full review of Intercom Customer Communications Platform »
Jairo Vega
Technical Support Engineer/ QA at a computer software company
I would say the support was knowledgeable and everything, but it was very reactive. They made changes and did not let...
Read full review of Intercom Customer Communications Platform »
Kumar Abhishek Anand
Director at Revivo Technologies
The technical support from the Intercom Customer Communications Platform has been rated 5 out of 5.
Read full review of Intercom Customer Communications Platform »
Yosef Lehrfield
Product Manager at a tech company
The customer support for Intercom Customer Communications Platform is excellent. If we ever had a challenge or wanted...
Read full review of Intercom Customer Communications Platform »

Review 1 of 4

Technical Support

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