Compare Fortra vs New Relic

Fortra

Based on 148 reviews.

New Relic

Based on 158 reviews.

Overview

Information Not Available

New Relic is an American software analytics company based in San Francisco, California. Lew Cirne In February 2013, New Relic raised $80 million from investors including Insight Venture Partners, T. Rowe Price, Benchmark Capital, Allen & Company, Trinity Ventures, Passport Capital, Dragoneer, and Tenaya Capital at a valuation of $750 million. New Relic launched an open SaaS platform in June 2013. Plug-in technologies include PaaS/cloud services, caching, database, Web servers and queuing.

Sample Customers

Fortra's Intermapper

Greater Media Detroit, University of British Columbia, Don's Farm Supply

Fortra's Network Server Suite

Mizuno USA, SunGard, City of Corpus Cristi, Plan International

New Relic

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Popular Solutions

32 reviews

11 reviews

1 reviews

9 reviews

Top Industries

Financial Services Firm

13%

Computer Software Company

12%

Manufacturing Company

Healthcare Company

Educational Organization

23%

Computer Software Company

12%

Financial Services Firm

12%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Vidyasagar Gupta
File Transfer Analyst at IG Group
My use case with GoAnywhere MFT differs from organization to organization. In my previous organization, the purpose...
Read full review of GoAnywhere MFT »
Christian Dagal
Security Architect Manager at Aboitiz Equity Ventures, Inc.
We have a wider range of use cases for Digital Guardian, it detects the movement and classification of files within...
Read full review of Fortra's Digital Guardian »
Corey Cole
Service Coordinator - Technology Security at a government
We used the product for scheduled vulnerability scanning and detecting changes within our assets.
Read full review of Fortra Tripwire IP360 »
Anonymous User
System Administrator
The main purpose is for automation. That has been the purpose why I have been using it so far.
Read full review of Automate »
Anonymous User
Cyber Security Engineer at a tech services company
I use it a lot for independent research. I have a copy with me on my Kali box. There’s a good reason that it’s...
Read full review of Fortra's Cobalt Strike »

Review 1 of 5

Pietro Dell'Erba
Head of API at a computer software company
I use New Relic for the creation of dashboards, alerts, and any type of observability resources that are relevant for...
Read full review of New Relic »

Review 1 of 1

Customer Service

Prashant Fauzdar
Senior Solution Lead at a healthcare company
Their technical support is good. Responses are not really instantaneous, but they respond within their SLA. They...
Read full review of GoAnywhere MFT »
Prakhar Agarwal
Cloud Engineer at a tech consulting company
The technical support team provides delayed solutions.
Read full review of GoAnywhere MFT »
MehboobQureshi
Practice Manager at Saapatech
Support is the challenge. There is no straightforward support for the solution.
Read full review of Digital Guardian »
Anonymous User
Managing Director at a tech vendor
I have not been in contact with technical support.
Read full review of Fortra's Agari »
Dan McGuire
Enterprise Application Analyst at a energy/utilities company
The experience was excellent. The support technician who worked with me initially owned the ticket through the whole...
Read full review of GoAnywhere MFT »
Bryan Blaschke
Senior Data Analyst at a financial services firm
In terms of quickness, they are pretty responsive. However, I'm unable to respond to support emails to update...
Read full review of Automate »
Anonymous User
System Administrator II at Serco
The organization has ways to listen to its customers and providing that feedback is working as the company listens...
Read full review of GoAnywhere MFT »
John Mwangi
Sr Software Engineer at Pune IT Labs
I would rate the technical support a ten out of ten. GoAnywhere offers top-rated customer support. They are always...
Read full review of GoAnywhere MFT »
Chandan Yadav
Tech Consultant at BTPL
While the technical support team is knowledgeable, their response time for critical issues needs improvement. A...
Read full review of GoAnywhere MFT »
SusangRamesh
Product Marketing Manager at OJCommerce, LLC
The support team for GoAnywhere MFT is very knowledgeable. Any query that I have, they are very patient with me and...
Read full review of GoAnywhere MFT »
Parul Patel
Data Backup and Recovery Admin at Albert Einstein Healthcare Network
Technical support is excellent. They are always willing to help and want to resolve the issue ASAP.
Read full review of GoAnywhere MFT »
Alaina Callahan
Information Technology Manager at Alaina M Callahan Consultant LLC
I have called them up, and their team is very responsive and very thorough.
Read full review of Fortra's Alert Logic MDR »
Sujaiy Shivakumar
Solutions Architect at Provo IT
Response rates are so-so. I would put them at about 70 percent good, and while 70 percent good is very good for a lot...
Read full review of Fortra's Alert Logic MDR »
AnandSingh2
IT Engineer at Cohesity
Our experience with GoAnywhere’s support has been positive overall. While support interactions have generally been...
Read full review of GoAnywhere MFT »
Ernesto Martinez
Principal Consultant at a tech services company
The technical support is really terrific.
Read full review of Digital Guardian »
Steven Helfgott
EDI Manager at a wholesaler/distributor
The technical support is excellent. I enjoy chatting with technical support, as it allows me to get a quick response...
Read full review of Automate »
Andrian Lubimov
SVP of Networking and Operations at Skywire Networks
Their technical support is pretty decent. I would probably rate them a seven or an eight out of ten. When you have...
Read full review of Fortra's Intermapper »
Harold Mandarino
Systems Supervisor at FIS
They are very knowledgeable. I don't have many complaints as far as Globalscape stepping up to the plate and helping...
Read full review of Globalscape EFT »
Ton Roelandse
Senior Principal @ Trexin - an Architecting Delivery Executive and Fairy Duster in Chief at a consultancy
We had Professional Services included and from a service perspective, I think that they are good. However, they are...
Read full review of Automate »
Anonymous User
Solutions Manager at a tech services company
We receive direct support from HelpSystems. Their support is good. I would rate them a nine out of ten. A few cases...
Read full review of GoAnywhere MFT »
Sacha Lostun
Systems Analyst at bercell integrated technologies
Technical support is very good.
Read full review of Fortra's Tripwire Enterprise »
Anonymous User
Cyber Security Consultant at a tech services company
We have contacted technical support in many cases and they are very good. The last time that we contacted them was...
Read full review of Fortra's Tripwire Enterprise »
Sukhbir Singh
IT Service Management Professional - Applications at a tech vendor
I would give technical support a rating of 10/10. They are very knowledgeable.
Read full review of Globalscape EFT »
Sushruth Ram
Product Management Consultant at Ma Foi Strategic Consultants
The experience with GoAnywhere MFT support could have been better and quicker from their end. Apart from that, I did...
Read full review of GoAnywhere MFT »
Anonymous User
Application Development Manager at a government
The tech support is pretty good, and the team members are knowledgeable for the most part; I rate them eight out of ten.
Read full review of GoAnywhere MFT »
Anonymous User
Senior Cybersecurity Analyst at a energy/utilities company
The technical support for Tripwire Enterprise is above average, so it's a seven out of ten. Support used to be...
Read full review of Fortra's Tripwire Enterprise »
Anonymous User
Business Analyst at a tech services company
I haven't really had much experience with technical support, as I haven't used the product that much or for that...
Read full review of Automate »
Anonymous User
Vulnerability and Security Configuration Resource at a transportation company
Technical support was hardly required for IP360.
Read full review of Fortra Tripwire IP360 »
Frank Rotiroti
System Administration at a insurance company
Their support is great. They've always been there whenever we had any issues. They always provided a prompt courier...
Read full review of GoAnywhere MFT »
Anonymous User
Principal Consultant / Product Manager at a outsourcing company
I had some interactions with technical support when I was a product manager, and it was good.
Read full review of Fortra's Tripwire Enterprise »

Review 1 of 30

David Mizrahi
Senior Back-end Engineer at Chegg Inc
The support team helped to resolve any issues I had.
Read full review of New Relic »
Iqbal Khowaja
Chief Technology Officer at State of Hawaii
My company has dedicated customer support for New Relic APM, and I found the support available and always helpful....
Read full review of New Relic »
Pradeep Ravichandran
Solutions Architect at a financial services firm
Regarding support, I think they have a pretty good support team. We have a current issue, and their technical team is...
Read full review of New Relic »
Shuaib Gill
Test Lead Architect at a tech services company
I've never called New Relic support. I never really needed to.
Read full review of New Relic »
Anonymous User
QA Expert
Customer Service: Very Good. Technical Support: Very Good.
Read full review of New Relic »
Poornima Ganesh
Marketing Executive at a financial services firm
I've never dealt with technical support.
Read full review of New Relic »
Anonymous User
Senior Software Engineer at a media company
Customer Service: We haven't had to interact with customer service at all. Technical Support: I haven't had to use...
Read full review of New Relic »
Anonymous User
Information Technology Director at Ontegrity
I've not had to use technical support.
Read full review of New Relic »
Anonymous User
Tableau Software at a tech services company
They’ve been friendly and responsive.
Read full review of New Relic »
Anonymous User
SQA Manager at a wholesaler/distributor
Great tech support, very responsive. They've helped us solve some perplexing problems.
Read full review of New Relic »
Anonymous User
Senior Software Engineer
The fact that I’ve never had to contact support by email or phone is a good thing. The online documentation has been...
Read full review of New Relic »
Tony Fernandes
System Administrator at a insurance company
The support could improve because they are not very fast and the information was not very accurate. I would rate the...
Read full review of New Relic »
Anonymous User
SQA Manager at a wholesaler/distributor
I haven't had to use technical support.
Read full review of New Relic »
Anonymous User
Senior Software Engineer Team Lead at THE ICONIC
We’ve used it a couple of times. They’re great. They follow up with us as well, which is nice and quite unusual.
Read full review of New Relic »
Anonymous User
Independent Contractor at a tech services company
We regularly used to meet with the success manager, and there were technical people as well. We had at least once a...
Read full review of New Relic »
Kevin Heidt
Software Developer at Cox Automotive Inc.
It has a good presence on the Internet, in terms of support and community. Answers are out there and easy enough to...
Read full review of New Relic »
Anonymous User
CEO at Shared Technologies
9/10
Read full review of New Relic »
Philip Radovich
Systems Engineer at GRIFFIN Solutions Group
The help from the technical support has always been good.
Read full review of New Relic »
Anonymous User
Co-Founder at a computer software company
Customer Service: 9 out of 10. They have a great support team. Technical Support: 9 out of 10.
Read full review of New Relic »
Anonymous User
Director of IT/Operations at a computer software company
Customer Service: Generally excellent. Technical Support: Generally excellent.
Read full review of New Relic »
Anonymous User
Lead Software Architrect at a retailer
I've never had to use technical support.
Read full review of New Relic »
Anonymous User
Middleware Specialist at a tech services company
New Relic technical support is good whenever we raise a ticket. They reply and provide knowledge sharing for new...
Read full review of New Relic »
Anonymous User
Director of Corporate and Software Development at a consultancy
I’ve only used it a couple of times. They escalated the issues appropriately and it always seemed like someone who...
Read full review of New Relic »
Anonymous User
Lead Software Architrect at a retailer
We've never had to use it.
Read full review of New Relic »
Anonymous User
DevOps Engineer at a tech services company
Haven’t had to use it as the product is quite easy to use. Also, the documentation is also very clear in how to use...
Read full review of New Relic »
Anonymous User
DevOps Engineer at Cvent
I found a bug and they gave us a work around, and a week later, they released a patch.
Read full review of New Relic »
Ahmed Nasir
Software Engineer at a computer software company
They have a pretty good technical support.
Read full review of New Relic »
Anonymous User
Sr. Principal at a financial services firm
So far, the interactions have been good, and they keep us in the loop as to what’s been done. In terms of the...
Read full review of New Relic »
AnkitSharma2
Senior System Administrator at Q4 Inc.
Technical support was very helpful. They are very prompt, and they reply within the SLA time limit. It's pretty good.
Read full review of New Relic »
Anonymous User
Head of Content and Backend developer at a pharma/biotech company
Support is quite good, around 8/10. There is a lot of available resources online, and support leads you to their...
Read full review of New Relic »

Review 1 of 30

Technical Support

No Data Available

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