Compare Fortinet vs TIBCO

Fortinet, Inc. is an American multinational corporation founded in 2000 by brothers Ken and Michael Xie. The company sells high performance network security products and services including their flagship integrated network security solution, the FortiGate firewall. Fortinet distributes its systems and subscription-based services using the channel partner sales method via more than 20,000 partners worldwide.

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Sample Customers

Fortinet FortiSIEM

FortiSIEM has hundreds of customers worldwide in markets including managed services, technology, financial services, healthcare, and government. Customers include Aruba Networks, Compushare, Port of San Diego, Cleveland Indians, Infoblox, Healthways, and Referentia.

Fortinet FortiAnalyzer

General Directorate of Information Technology

LogLogic

Astrium, Cerner, Children's Hospital, Effiage, Lavego, Plantronics, Skipton Building Society, The Body Shop, The Lowry, University of Manitoba

Popular Solutions

Fortinet FortiGate

170 reviews

Fortinet FortiGate-VM

40 reviews

Fortinet FortiAnalyzer

28 reviews

TIBCO Spotfire

8 reviews

TIBCO BusinessWorks

6 reviews

TIBCO Jaspersoft

3 reviews

Top Industries

Computer Software Company

14%

Comms Service Provider

Manufacturing Company

Financial Services Firm

18%

Computer Software Company

10%

Manufacturing Company

Energy/Utilities Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anoop K Jayan
Web Relationship Manager (WRM) at Bharat Sanchar Nigam Limited
We work with some other Fortinet tools including EDR, XDR, ADC, and more. EDR is used by our team only for one...
Read full review of Fortinet FortiEDR »
LuayHlaleh
Information Technology Team Lead at TechnoPeak
Our customers' main use cases for Fortinet FortiWLM come from three classes. We have clients that pay attention to...
Read full review of Fortinet FortiWLM »
SyedQuadri
IT director at Sajaya Medical Care Services
Since I was having FortiManager and everything, Fortinet FortiExtender was suggested by the vendor. I went through it...
Read full review of Fortinet FortiExtender »
LalitKumar10
Head Vice President, Delivery at Gehnax Technologies LLP
FortiSASE is used to achieve zero trust on the network side where clients use the VPN part, private access of...
Read full review of FortiSASE »
Apaar Bhola
Network Security Engineer/ Firewall Engineer at Charter Communications
Using Fortinet FortiManager in AWS is different than working on the Google Cloud platform. In previous roles, it was...
Read full review of Fortinet FortiManager »

Review 1 of 5

AftabAlam
E2E Delivery Expert - Ignite Delivery & Technical Enablement at a comms service provider
TIBCO Cloud API Management is used for various purposes, such as in the case of the Apple Watch. When a subscriber...
Read full review of TIBCO Cloud API Management »
Jacobo Ortiz Avila
Production Engineer at Parex Resources Inc
We were trying to optimize production by approaching an in-house development, so we approached TIBCO Spotfire to use...
Read full review of TIBCO Spotfire »
Choon Hwa Khoh
Head of Product Test at ams AG
I use the solution in my company for file transfer, data extraction, and ETL.
Read full review of TIBCO Business Studio »
Anonymous User
Associate Director at a financial services firm
My basic role in this entire process is in terms of QA, and ours is a data management use case. TIBCO EBX is moreover...
Read full review of TIBCO EBX »
ChristopherLebuso
Software Developer at Telkom Mobile
I receive the requirements, and I build my services on typical BusinessWorks.
Read full review of TIBCO BusinessWorks »

Review 1 of 5

Customer Service

Ahmed Ouda
Information Technology Consultant at Connect-Experts
I often ask for help from the local provider. I haven't found the required efficient help. Currently, I have problems...
Read full review of Fortinet FortiGate »
GagandeepSingh5
Network Security Engineer at Movate
The solution's technical support is the best. I rate the technical support a ten out of ten.
Read full review of Fortinet FortiGate Cloud »
Omar Urquijo
Security, infrastructure and networking engineer at Abetelnet Solutions
Support is pretty good.
Read full review of FortiGate Cloud-Native Firewall (FortiGate CNF) »
Özden-Aydın
Technology Consultant at Netwiser
Their support is good. I'd rate it an eight out of ten.
Read full review of Fortinet FortiGate »
Simon KONAN
Network engineer at DIRECTION GÉNÉRALE DES IMPÔTS - DGI
I have never spoken to the solution's technical support because I use it as an end user. When we have some trouble...
Read full review of Fortinet FortiProxy »
Taimoor Khan
Network Operations Engineer at Inara Technologies
Technical support is good. They offer very accurate solutions. We learn a lot from them. We're happy with their level...
Read full review of Fortinet FortiGate »
Ravinder-Singh
Junior Manager at Paytm Payments Bank
Fortinet's technical support is good.
Read full review of Fortinet FortiOS »
Jared Carmouche
Senior Cyber Security Engineer at a tech services company
We really don't need to call technical support. Any time we have had to call, they've been great.
Read full review of Fortinet FortiAP »
Sunail Nair
Team Leader IT at Tappoo Limited
It is a bit of a challenge to return devices. Once we return the device to Fortinet, they will send us a replacement....
Read full review of Fortinet FortiAnalyzer »
Yaw Agyare
Manager at Volta River Authority
On a scale from 1 to 10, I would rate the technical support of Fortinet an eight; it works good.
Read full review of Fortinet FortiGuard »
Anonymous User
Executive at a computer software company
It would be hard to rate technical support due to the fact that, up until now, we've never had to deal with them....
Read full review of Fortinet FortiGate »
Anonymous User
Project Manager at a tech services company
The technical support by Fortinet is okay; they are very responsive, and they know what they are doing. If you ask...
Read full review of Fortinet FortiGate »
Anonymous User
Solutions Manager at a tech services company
I have never used technical support.
Read full review of Fortinet FortiSandbox »
Anonymous User
Junior Network Engineer at a tech services company
The customer support is expensive. We have had difficulties with technical support from Fortinet.
Read full review of Fortinet FortiGate »
Simon Chaba
ICT Manager at a aerospace/defense firm
Customer Service: Customer service is great, an eight out 10. Technical Support: I will give technical support an...
Read full review of Fortinet FortiGate »
Muhammad Tayyab
IT Solutions Product Manager at a computer software company
Technical support in my city, specifically in Islamabad or Rawalpindi, is decent. I would rate it seven out of ten....
Read full review of Fortinet FortiSIEM »
Alexander Schweder
Network Engineer at Static IPs Bremerhaven-2
The solution's technical support was not always good, so it has some scope for improvement. I rate the technical...
Read full review of Fortinet FortiMail »
Anonymous User
Deputy Manager at a manufacturing company
We only really had one issue in the past where we had to deal with technical support. We needed some restoration of...
Read full review of Fortinet FortiGate »
Yazan Mashal
Presales Manager at Rayat Group
Support from the engineering team has some weaknesses. Sometimes, they focus on closing tickets quickly or asking for...
Read full review of Fortinet FortiGate-VM »
Anonymous User
Multinational Business Consultant at a comms service provider
Fortinet has local support in our country, and it's really good.
Read full review of Fortinet FortiGate »
Reviewer7009881
Independent Consultant
I have contacted Fortinet's technical support and found them to be pretty responsive and fast. I rate the technical...
Read full review of Fortinet FortiSandbox »
Anonymous User
MIS Manager at a real estate/law firm
We haven't contacted support yet, so I cannot provide a rating.
Read full review of Fortinet FortiGuard »
Andrei Vaskin
Specialist at a comms service provider
Fortinet FortiGate Cloud technical support is not bad. The support is mostly very good.
Read full review of Fortinet FortiGate Cloud »
Anonymous User
Owner at a tech services company
Their tech support is outstanding.
Read full review of Fortinet FortiGate »
Ahmed Darawsheh
IT Support at GK Auto
We contacted support while we worked with IPsec. The support team helped us.
Read full review of Fortinet FortiGate »
Anonymous User
Customer Support engineer at a healthcare company
Customer Service: 7/10. Technical Support: 8/10.
Read full review of Fortinet FortiGate »
Cletus Okolie
Senior Network Associate at AMCON, Inc.

Read full review of Fortinet FortiToken »
ShreedeepKhandalkar
Presales Consultant at a tech vendor
I would rate the support from Fortinet a nine out of ten.
Read full review of Fortinet FortiGate »
CARLOS NASCIMENTO
Security System Consultant at Secureway Tecnologia da Informação Ltda
I'm located in Brazil and we have technical support available in Portuguese, which is our native language, so I think...
Read full review of Fortinet FortiGate »
Raul Pastrana
Consultor de Seguridad at Netrix, LLC (X956)
The technical support with Fortinet has risen considerably. Now, they respond in three to four hours instead of two...
Read full review of Fortinet FortiAnalyzer »

Review 1 of 30

Ram_S
Senior Delivery Manager at Wipro Limited
The main challenge we have is support not being supportive enough. When we have issues, we'd really like them to be...
Read full review of TIBCO ActiveMatrix Service Bus »
NarendraThota
Vice President of Technology Services at a computer software company
The solution’s technical support is good.
Read full review of TIBCO Cloud API Management »
AftabAlam
E2E Delivery Expert - Ignite Delivery & Technical Enablement at a comms service provider
I get involved at a later stage when the TIBCO team is not able to solve the problem or when we face challenges. If...
Read full review of TIBCO Cloud API Management »
Amitava Roy
Principal Enterprise Architect (Cognizant Digital Business) at Cognizant
Support is okay, sort of. They respond back, but sometimes it lags a bit.
Read full review of TIBCO Cloud API Management »
Chan Sambopol
Manager, Core Banking Office at a financial services firm
I don't use technical support right now. I don't subscribe to the enterprise version, so everything I learned I had...
Read full review of TIBCO Jaspersoft »
Mohsin Pathan
Associate Vice President - Solutions, presales & services at Bahwan CyberTek
Technical support is very good. There are a few products in TIBCO. There’s the core streaming, master return...
Read full review of TIBCO Spotfire »
Abhijeet Rakh
Integration Consultant at a tech services company
The technical support for TIBCO BusinessWorks is very good.
Read full review of TIBCO BusinessWorks »
Ray Ochieng
Integration Lead at a comms service provider
In terms of support, sometimes we get the engineers that are assigned. They don't understand the internal workings of...
Read full review of TIBCO ActiveMatrix BPM »
Erez Litmanovitch
Manager, Delivery at Yael
The technical support is good but it depends on which region we are dealing with because they have support in India...
Read full review of TIBCO BusinessWorks »
Anonymous User
Vice President, Scientific Analytics at a healthcare company
Technical support was excellent.
Read full review of TIBCO Spotfire »
Anonymous User
Associate Director at a financial services firm
In terms of evaluating TIBCO technical support, it has been good for us because we have been using their product for...
Read full review of TIBCO EBX »
Anonymous User
Assistant Manager at Allianz Malaysia
We rely on our vendor for technical support and have not been in contact with TIBCO.
Read full review of TIBCO Jaspersoft »
Anonymous User
Business Intelligence Lead at a transportation company
Excellent.
Read full review of TIBCO Spotfire »
Anonymous User
Managing Executive at System Business, s. r. o.
It is a good forum.
Read full review of TIBCO Jaspersoft »
Anonymous User
Consultant at a tech company
I rate technical support 9/10 (very quick and good response, good level of knowledge).
Read full review of TIBCO Spotfire »
Anonymous User
National Integration Lead at a tech services company
The technical support is very good.
Read full review of TIBCO EBX »
MichaelKogan
Head of Data and Analytics Solutions at a tech vendor
We're a TIBCO partner; we've never had issues with technical support.
Read full review of TIBCO Streaming »
Anonymous User
Key Account Manager at a tech services company
TIBCO Statistica has reliable technical support.
Read full review of TIBCO Statistica »
Anonymous User
EBX DEVELOPER at a tech vendor
The support team operates similarly to other support teams. You can raise a ticket with them and they should respond...
Read full review of TIBCO EBX »
Anonymous User
Senior Application Specialist at a healthcare company
Personally, I have never had to use technical support.
Read full review of TIBCO Spotfire »
Samuel-Kwahene
Executive: Enterprise Integration Solutions at OneConnect Solutions
The technical support is fine. Initially, we try to solve an issue ourselves, if we can't we will go to the TIBCO...
Read full review of TIBCO Data Science »
Anonymous User
Spotfire Technical Analyst at a energy/utilities company
Technical support is really good. For every TIBCO product, there is a community where we can post our questions and...
Read full review of TIBCO Spotfire »
DenisGauder
Digital Asset Manager at a energy/utilities company
Overall it's quite good. As a partner, there's a big difference because my request for assistance is usually...
Read full review of TIBCO Spotfire »
Anonymous User
Founder at a tech services company
The support is wonderful and they respond on time.
Read full review of TIBCO BusinessWorks »
Rodrigo Carvalhal
Senior Engineer at BNP Paribas
Every time we need customer support, we call them, and they answer in time and give us a solution.
Read full review of TIBCO ActiveMatrix BPM »
Anonymous User
Business Enabler at a tech services company
Tech support for Spotfire was generally helpful, and there were different levels such as gold and silver support from...
Read full review of TIBCO Spotfire »
RobertoMessora
Head of Business Integration and Architecture at Jakala
I'm not directly involved with the technical support because there is another guy here in the company that is in...
Read full review of TIBCO ActiveMatrix BPM »
Anonymous User
Senior Analyst - Reservoir Engineering at a energy/utilities company
On a scale of 1 to 10, I’d say customer service is a 9. Their customer service representatives are usually extremely...
Read full review of TIBCO Spotfire »
Anonymous User
Consultant at a consultancy
Technical support is average; however, the user conferences that are held regionally and nationally provide a lot of...
Read full review of TIBCO Spotfire »
Anonymous User
Technical Architect at a tech services company
Fortunately, we have employees who are familiar with the product. It is not open source. Therefore, when you get a...
Read full review of TIBCO ActiveMatrix BPM »

Review 1 of 30

Technical Support

No Data Available

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