Compare Forescout vs Tenable

Forescout

Based on 79 reviews.

Tenable

Based on 245 reviews.

Overview

Information Not Available

Tenable Network Security is a developer of vulnerability detection systems. Tenable Network Security is an American network security company, co-founded by Ron Gula, Jack Huffard, and Renaud Deraison in 2002.

Sample Customers

Popular Solutions

Forescout Platform

11 reviews

Forescout XDR

0 reviews

Tenable Nessus

14 reviews

Tenable Security Center

13 reviews

Tenable Vulnerability Management

11 reviews

Top Industries

Manufacturing Company

11%

Financial Services Firm

11%

Computer Software Company

10%

Government

Financial Services Firm

11%

Computer Software Company

11%

Manufacturing Company

10%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Utpal Sinha
Sr Network Engineer at a manufacturing company
We use the product for network access control.
Read full review of Forescout XDR »

Review 1 of 1

Chethan Gowda
Windows Security Patching Operation III (Cyber Operations) at a outsourcing company
We usually use Tenable Vulnerability Management for vulnerability scannings, and we get the reports from Tenable to...
Read full review of Tenable Vulnerability Management »
OndrejKOVAC
Solution engineer at a consultancy
The primary use case for Tenable Security Center among my clients is risk-based vulnerability management. It involves...
Read full review of Tenable Security Center »
DragosCernat
Information Security Architect at a transportation company
We had other solutions that we used. One solution was that we did not have something exactly similar to what Element...
Read full review of Tenable Cloud Security »
AbhishekPandey5
Senior Consultant at a manufacturing company
I am using it for Asset Discovery, vulnerability management and threat intel. Tenable OT Security is for asset...
Read full review of Tenable OT Security »
Jonathan-Pereira
Cyber Security Architect at a comms service provider
I have at least three use cases. One is for ITDR solutions for threat detection. Another is the vulnerability...
Read full review of Tenable.io Web Application Scanning »

Review 1 of 5

Customer Service

AshishKumar Rai
Security Consultant at a tech vendor
I rate technical support a 9 out of 10.
Read full review of Forescout Platform »
Benny Sumitro
GM Technical Management at a comms service provider
We are satisfied with technical support and have not had any problems with them.
Read full review of Forescout Platform »
Kirill Timonin
Senior Information Security Engineer at a tech services company
We have hardly needed support from the Forescout team.
Read full review of Forescout Platform »
Odai Halawani
Sr. Security Engineer at a government
I've had mixed experiences with technical support. While the distributor's support has been good, my interaction with...
Read full review of Forescout Platform »
Shafeeq Syed
Specialist Network Services - Security Engineering at a pharma/biotech company
Forescout Platform's technical support is slow to respond and could be more knowledgeable.
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Massimiliano La Camera
Business Development Account Manager at a comms service provider
The customer service could be improved, specifically regarding direct support presence.
Read full review of Forescout Platform »
AdebayoKalejaiye
Senior Information Security Engineer at a financial services firm
I rate the support of the Forescout Platform a seven out of ten.
Read full review of Forescout Platform »
AmjadKhan1
Head of data centers at a non-profit
The technical support is not very good. We initially had issues installing the solution, and the support we received...
Read full review of Forescout Platform »
Olajide Olusegun
Network Team Lead at a tech services company
The technical support is great. They are trying to win the hearts of the customers by responding immediately to calls.
Read full review of Forescout Platform »
Ahmad Bin Zaini
Cyber Security Engineer at a non-tech company
I haven't contacted the tool's support yet.
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Peter Gignac
Lead Technologist at a tech vendor
Technical support needs improvement. They are not very responsive to existing customers. My interactions with them...
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Anonymous User
VP, Infrastructure Management and Security Services at a energy/utilities company
I've never had to use it.
Read full review of Forescout Platform »
Anonymous User
Chief Information Security Officer at a tech services company
We haven't been in touch with technical support, so I can't speak to their level of service and how they interact...
Read full review of Forescout Platform »
Rahul Madan
Security Consultant at a agriculture
The technical support for this product has been good in our experience.
Read full review of Forescout Platform »
ASHRAF ALI HASSAN
Senior Manager Network Design at a computer software company
The support from the vendor we have received was good.
Read full review of Forescout Platform »
Anonymous User
Network Access Control Security at a government
Customer Service: 10 out of 10. Very responsive and address concerns quickly. Technical Support: 9 out of 10. Really...
Read full review of Forescout Platform »
Hakeem-Abdulkareem
CEO
You often need in-person support, so Forescout should invest more in training its customers. Customers need to be...
Read full review of Forescout Platform »
Adesoji
Head IT Infrastructure and Security at a financial services firm
Fantastic
Read full review of Forescout Platform »
Avraham Sonenthal
Senior Network Engineer at a government
Technical support is generally very good.
Read full review of Forescout Platform »
RobertoMarinozzi
System Engineer at a tech services company
It has very good support, it is very easy to contact the country post-selling engineer.
Read full review of Forescout Platform »
Anonymous User
Sr. Network Engineer at a financial services firm
Technical support has been great. They are very knowledgeable, helpful, and considerate.
Read full review of Forescout Platform »
Anonymous User
Senior Security Engineer at a healthcare company
Customer service and technical support are very responsive. We had one issue integrating a module and had a response...
Read full review of Forescout Platform »
Anonymous User
Consultant at a tech services company
Technical support is good. I don't see any issues. The type of support you get depends on the contract that you sign....
Read full review of Forescout Platform »
Miguel Santiago
Owner at a tech services company
Technical support was really great at the beginning of the setup. At the moment we don't use it because the product...
Read full review of Forescout Platform »
Anonymous User
Information Security Manager at a legal firm
I'd rate ForeScout's technical support as fair-to-good.
Read full review of Forescout Platform »
Anonymous User
Enterprise Level Policy Manager at a government
When we had the authentication issue, they were already in the area. So, we got lucky when we called them. They don't...
Read full review of Forescout Platform »
Anonymous User
Security Analyst at a retailer
Technical support from ForeScout is pretty good, with escalations made promptly when needed.
Read full review of Forescout Platform »
Jonathan Soto
Ingeniero Senior en seguridad y telecomunicaciones at a non-tech company
While I have never personally opened a case with technical support in the past, my colleague has. He found them to be...
Read full review of Forescout Platform »
Anonymous User
Network and Security Engineer at a financial services firm
It's good, but certainly it needs improvement especially on the side of the partners.
Read full review of Forescout Platform »
Anonymous User
Chief Executive Officer at a tech services company
We have used technical support, it's been fine.
Read full review of Forescout Platform »

Review 1 of 30

Mahmoud_Mohamed
Infrastructure Engineer at a tech services company
The technical support services are good.
Read full review of Tenable OT Security »
Antonio Scola
Owner at a tech services company
Technical support is okay. We don't have any complaints about their level of service. They are knowledgeable and...
Read full review of Tenable Vulnerability Management »
ZafarUddin
Technical Lead Information Security at a leisure / travel company
Technical support is okay. The issue is they don't have a team based in India. Sometimes, it's hard to get support on...
Read full review of Tenable Vulnerability Management »
Olajide Olusegun
Network Team Lead at a tech services company
The technical support is outstanding. We encountered some difficulties during our initial deployment, yet they...
Read full review of Tenable Nessus »
Yusuf_Hashmi
Chief Information Security Officer at a manufacturing company
The customer service team is pretty supportive. They have supported me multiple times, and I would rate them eight...
Read full review of Tenable One Exposure Management Platform »
Sereyreach Dy
Security Infrastructure Engineer at a tech services company
For the solution's technical support, our company directly seeks help from the solution's vendor in Vietnam or...
Read full review of Tenable Nessus »
Asief Mohammed
Information Technology Consultant at a tech services company
The support team was helpful. Usually, we don't contact the support team because our engineers do the installation....
Read full review of Tenable Security Center »
MuhammadMurtaza
Information security engineer at a tech vendor
The support has been really cooperative. Whenever any issue arises, we contact the support, and they are always there...
Read full review of Tenable Nessus »
Abul Hasnat Md Sofi Ullah
General Manager - Enterprise & Cyber Security Planning at a comms service provider
The technical support is good. When we raise the issues to Tenable’s support persons, they respond well.
Read full review of Tenable Security Center »
Renato Jager
CIO at a tech services company
The solution's tech support is not excellent, but it is good enough.
Read full review of Tenable Lumin »
Harshal Deshmukh
CEO and Managing Director at a tech services company
The customer service and support are nice. Sometimes, there are lags but overall it was okay.
Read full review of Tenable OT Security »
Hatem Langar
Security Analyst at a tech services company
Tenable's technical support is good.
Read full review of Tenable Security Center »
Pov Men
Network Security Engineer at a tech services company
The customer service/technical support for the solution is very good.
Read full review of Tenable Vulnerability Management »
Anonymous User
Sr. Principal IT Architect at a manufacturing company
We think technical support is pretty good. We have specific needs as defense contractors and they're able to meet...
Read full review of Tenable Security Center »
Anonymous User
IT Security Operations Analyst at a manufacturing company
Technical support is good. They provided information that is needed.
Read full review of Tenable Nessus »
Anonymous User
Solutions and Services Manager at a tech services company
The solution's technical support is not good. I rate the technical support a three out of ten.
Read full review of Tenable Cloud Security »
Rishabh-Khanna
Technical Lead at a healthcare company
I do not have any contact with Tenable. I have been using it as a regular user.
Read full review of Tenable Vulnerability Management »
DivyaJyoti
0
The solution's support is okay, but it could be more customer-friendly. The people providing support have knowledge,...
Read full review of Tenable Vulnerability Management »
Steven Nkwane
Intake Specialist at a tech services company
One area that they could improve is technical support. Oftentimes, it's not as good as it should be. The turnaround...
Read full review of Tenable Vulnerability Management »
Anonymous User
Information Security Analyst at a tech services company
They are good.
Read full review of Tenable Security Center »
Anonymous User
Information Security Analyst at a retailer
I rate Tenable support 10 out of 10. They're top-of-the-line. It's the best support I've worked with so far.
Read full review of Tenable Nessus »
Bryan Evans
Security Analyst at a energy/utilities company
I rate the support of Tenable Nessus a four out of five.
Read full review of Tenable Nessus »
Anonymous User
Security Compliance Officer at a tech services company
I did not deal with technical support at all.
Read full review of Tenable Nessus »
Infraprojman67
Senior Infrastructure Project Manager at a energy/utilities company
The technical support is good.
Read full review of Tenable Nessus »
Girish RAWAT
Project manager at a computer software company
The technical support needs improvement. Currently, it takes time, which might be due to the free version, but...
Read full review of Tenable.io Web Application Scanning »
Anonymous User
IT Consultant - Microsoft Design and Implementation at a tech services company
We have contacted their customer support and they were fine.
Read full review of Tenable Security Center »
KalaiarasuSanthirasekeran
Security Professional at a tech vendor
We have not needed to contact tech support much. We contacted them about the false positives, and they were helpful.
Read full review of Tenable Nessus »
MatteoMazzei
Security Manager at a computer software company
The solution's technical support is good and quick to respond. If you have a problem, you can be sure that someone...
Read full review of Tenable Vulnerability Management »
Sandip Deshmukh
Cyber Security Expert at a tech vendor
We receive very good technical support from the team in India. We're very happy with them. I'm also in touch with...
Read full review of Tenable Nessus »
Anonymous User
Presales Engineer at a tech services company
Technical support is very efficient and they escalate the tickets when you have a big issue. When you open a ticket,...
Read full review of Tenable Security Center »

Review 1 of 30

Technical Support

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