Compare Five9 vs Freshworks

Five9

Based on 25 reviews.

Freshworks

Based on 121 reviews.

Sample Customers

Five9

Agilysys, BISSELL, From You Flowers, SumUp, Kyndryl, PING, Alaska Airlines, Omaha Steaks International, NextRep, AdventHealth

Freshsales

Caratlane, Pykih, Buying Show, INTUO, WallyPark, Exploring Vacations, Raved, Forest, Ascendore, MagePlaza, Vacasa,

Freshcaller

Untappd, Travix,The Dutch label Shop,Blyss, Loupen

Popular Solutions

5 reviews

14 reviews

8 reviews

15 reviews

Top Industries

Financial Services Firm

13%

Manufacturing Company

11%

Outsourcing Company

Insurance Company

Comms Service Provider

12%

Construction Company

12%

Outsourcing Company

11%

Manufacturing Company

11%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
CX Intelligence Analytics at a healthcare company
I was using Five9 in the senior living space.
Read full review of Five9 »

Review 1 of 1

Raja Farrar
IT Service Delivery Manager at Symposiam
My main use case for Freshservice is for IT support, ITSM management, and asset management. For instance, I use...
Read full review of Freshservice »
Sumesh Gansar
Product Marketing Manager at Samsung
I primarily use Freshsales as a sales CRM software. It is very easy to use, and it provides me with all the...
Read full review of Freshsales »
Apeksha Ghatge
Sr. Customer Success Manager - Project Delivery at Kazam
I use Freshdesk Omni for our inter-department communication and also for connecting with our clients, where the...
Read full review of Freshdesk Omni »
JoseQuintero1
Senior Services Manager at a tech services company
Our entire employee base is supported by Freshteam. We register all our employees and their candidates inside the...
Read full review of Freshteam »

Review 1 of 4

Customer Service

Devan Baucom
Director of Contact Center Solutions at Invoca
It's been a while since I last contacted the technical support team of Five9, but it was a good experience. I'm...
Read full review of Five9 »
Jamie Bailey
Director of Campaign and Dialer Management at a leisure / travel company
Technical support is very good. They are super-responsive and almost over-responsive sometimes. They do a very good...
Read full review of Five9 »
ThadaCele
Manager, Distribution at Jasco
I rate Five9 support eight out of 10. They're quite responsive. If you send them an email, you can connect a Five9...
Read full review of Five9 »
Thomas Johnson.
Manager Telephony at a consultancy
The technical support is very straightforward. We can open up a ticket via the website, which is very easy to use. We...
Read full review of Five9 »
Pedro Pulido
Workforce Manager at Aprende Institute
Their customer support is very good, but—and maybe this is not a big "but"—when an issue is very technical, it's not...
Read full review of Five9 »
Michael Guerrero
IT - Director at AdventHealth
Regular tech support is passable. If I had to rate them, I would give them a six out of ten. They are a bit slow to...
Read full review of Five9 »
Michael Pearson
Associate Director at a non-profit
They're very responsive. Their directions regarding how they want you to engage with them are very clear. They...
Read full review of Five9 »
Julie Wilson
Member Services Director at a non-profit
I rate Five9 support five out of 10. My experience with Five9 support has been mixed. It's good at times but not...
Read full review of Five9 »
Chris Stephenson.
Business Analyst at a retailer
Five9's technical support is good. They're responsive. They still have room for growth. Sometimes, the turnaround...
Read full review of Five9 »
Daniel N.
Head of Operations at a consultancy
Five9's technical support is inconsistent. They responded quickly to system outages, but resolving a specific issue...
Read full review of Five9 »
Irene Sangilan
Manager of Customer Service Optimization at Johnston Group Inc.
The technical support is consistent.
Read full review of Five9 »
Ray
Contact Center Director of Operations at Shugarman's Bath
I rate Five9 support seven out of 10. They respond fairly promptly to most things. We're outside of their typical use...
Read full review of Five9 »
Anonymous User
Manager, Sales Center at a hospitality company
There have been some situations where we have had to ask for help from their help desk. At times, I feel that their...
Read full review of Five9 »
Anonymous User
CX Intelligence Analytics at a healthcare company
My experience with customer service was up and down, honestly. Mostly it was good, but Five9 had many leadership...
Read full review of Five9 »
Anonymous User
IT Admin at a insurance company
An eight out of 10.
Read full review of Five9 »
William Ye
Director of Operations at TruConnect Mobile LLC
I have had a very good experience with technical support. They are very responsive and efficiently provide me with...
Read full review of Five9 »
Dana Urban
System Administrator Director at a manufacturing company
I rate Five9's support a seven out of ten. They're responsive and reasonably knowledgeable. Five9's support isn't...
Read full review of Five9 »
Anonymous User
Operations Manager at a tech services company
10/10. Running call centers myself, I am always spellbound with the way they manage their customer interactions.
Read full review of Five9 »
Anonymous User
Works
I have only had introductory conversations with a few personnel. So far, I have not had much experience with customer...
Read full review of Five9 »
James Amendola
Manager at FYF
Technical support is very responsive and accommodating. They don't stop until they get to the bottom of the issue.
Read full review of Five9 »
Archana Sadagopal
Works
The technical support for Five9 has been exemplary. I would rate them 10 out of 10.
Read full review of Five9 »
Anonymous User
VP Information and Cyber Security at a financial services firm
The support could be better. Relationship management is good. The technical side is not always good.
Read full review of Five9 »
Anonymous User
Senior Manager at a insurance company
We use their hypercare service so we get responses almost immediately and get action on our environments. Our...
Read full review of Five9 »
Anonymous User
Works
The support quality is good. Five9 offers multiple support options, and usually, by calling the toll-free number,...
Read full review of Five9 »

Review 1 of 24

Sumesh Gansar
Product Marketing Manager at Samsung
The customer support is quite good. They are very knowledgeable, very dedicated, and very prompt, which is something...
Read full review of Freshsales »
Bijoykrishna Das
sap technical lead at a manufacturing company
The technical support team is very good.
Read full review of Freshservice »
BahatiAsher Faith
Founder at AppNomu SalesQ
Customer support is excellent. They respond to technical questions on time, and you receive a dedicated account...
Read full review of Freshdesk Omni »
JoseQuintero1
Senior Services Manager at a tech services company
Covid took a toll on the support we have received from the Freshworks team with most of their support teams based in...
Read full review of Freshteam »
Amit Lavi
VP Customer Success at Secret Double Octopus
The technical support from Freshdesk is great, they are responsive.
Read full review of Freshdesk »
Iurii Efimov
Head Of Product & Engineering (Cpto) at a real estate/law firm
The customer support I received was great.
Read full review of Freshdesk »
Leandro-Coelho
Engenheiro de pré-vendas at Pise4
The technical support for this solution is good. We receive support from our distributor called Tech Data Synnex. I...
Read full review of Freshsales »
Yousef Almomani
Systems Engineer at a consultancy
The customer support for Freshservice is super great, and I would rate the customer support a 10 out of 10.
Read full review of Freshservice »
Ashutosh Jha
Project engineer at IT Solution india private limited
I have not used customer support often, but the customer support is good. I have tried it one or two times.
Read full review of Freshdesk »
Trilochana Gouda
IT manager at a comms service provider
We had a good experience with customer service, receiving a positive response from technical support.
Read full review of Freshservice »
Parth Sudra
Solutions Architect at SHI India
My experience with the customer support team of Freshdesk rates five out of 10. They are not too supportive, but I...
Read full review of Freshdesk »
Sonu Thomas
Operations Manager at Cognitive Global
The support must be faster.
Read full review of Freshsales »
Harshit Pahuja
Operations Manager at Be You Plus
Customer Service: 8/10 Technical Support: 8/10
Read full review of Freshdesk »
Anonymous User
IT & Operations Manager at a financial services firm
I've had some problems with Freshservice's technical support. They often drag out cases by continually passing them...
Read full review of Freshservice »
reviewer9072573
IT Technician at a retailer
The customer service is satisfactory, though there might be delays in response for non-critical issues.
Read full review of Freshservice »
Anonymous User
Director of IT at a wholesaler/distributor
They were decent. I was CC'd on a couple of emails when we were setting it up initially. There was some stuff about...
Read full review of Freshdesk »
Riendi Aziz P
Head Advisor Infrastructure Cloud Architect at Adrienutech
My interactions with Freshdesk's technical support indicate they are good and responsive, according to my team's...
Read full review of Freshdesk »
Emmanuel Manios
Lead Enterprise Support Technician at a retailer
I've only used them a couple of times. However, in every case that they've helped me out with, they've been very...
Read full review of Freshservice »
Cesar Quiroz
CIO at Grupo Kasto
Technical support has been very good. Their response times are very fast - faster than other competitors. We haven't...
Read full review of Freshservice »
Anonymous User
Security Engineer (SOC) at a tech services company
Freshservice's customer support is responsive and helpful. When we have questions about configuring AWS-related...
Read full review of Freshservice »
Anonymous User
IT Project Manager at a computer software company
I've never been in touch with support. I' not sure if anyone has. I can't speak to how helpful or responsive they...
Read full review of Freshservice »
Anita Orioma
Customer Success Manager at Mimshackworks Endeavors
The Freshdesk support team has been good. If you reach out for needed support, they are responsive. However, we have...
Read full review of Freshdesk »
Anonymous User
Senior Technical Analyst at a computer software company
I've only reached out to Freshdesk support a few times, and they've always been responsive and helpful.
Read full review of Freshdesk »
Anonymous User
Infrastructure Management at a financial services firm
I have not used the support from Freshservice.
Read full review of Freshservice »
MilafZaid
Customer Service Manager at HOI
I've been in touch with technical support in the past. I'm not exactly satisfied with their level of support. It's...
Read full review of Freshdesk »
Anonymous User
Application Manager at a retailer
There is no direct contact number to reach a designated person. We need to call their tech support and deal with a...
Read full review of Freshdesk »
Anonymous User
Senior Team Lead Systems Administrator at a comms service provider
In terms of customer support for FreshChat, we have a dedicated company that supports us, a third party, and for us,...
Read full review of FreshChat »
Anonymous User
Information manager
Freshservice's technical support has issues with delays and translations.
Read full review of Freshservice »
David Seinsche
Freshdesk/Zendesk Consultant at a retailer
You can talk to the support easily - just send an email - and they're very fast in helping you and offering solutions...
Read full review of Freshdesk »
Anonymous User
Operations Manager at Instant Travel
We had one issue that we had to escalate to the technical support. It crashed and we had to have their help to fix...
Read full review of Freshdesk »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.