Compare FireMon vs McAfee

FireMon

Based on 59 reviews.

McAfee

Based on 139 reviews.

Sample Customers

Popular Solutions

FireMon Security Manager

4 reviews

FireMon Asset Manager

3 reviews

McAfee ePolicy Orchestrator

8 reviews

McAfee Complete Data Protection

5 reviews

McAfee Total Protection for Data Loss Prevention

5 reviews

Top Industries

Computer Software Company

15%

Financial Services Firm

13%

Manufacturing Company

11%

Comms Service Provider

Financial Services Firm

12%

Computer Software Company

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Ganesh-Khutwad
Senior Network Specialist at Tech Mahindra Limited
FireMon Security Manager is a highly intelligent and useful device that consolidates all our security policies,...
Read full review of FireMon Security Manager »
Joy Nithin
Sr security engineer at Cyber Security Concern
We used FireMon Asset Manager for 12 clients. We used it for firewall audits and rule changes.
Read full review of FireMon Asset Manager »

Review 1 of 2

Kamal Abdelrahman
Country Manager at a tech services company
I am intensively working with McAfee Total Protection for Data Loss Prevention, and it is a good solution that we...
Read full review of McAfee Total Protection for Data Loss Prevention »
VivekGupta7
DGM at a financial services firm
McAfee Web Protection is for our entire system, regardless of the brand. It is implemented in all systems through an...
Read full review of McAfee Web Protection [EOL] »
Wahidur Rahman
Senior Executive Officer at United Commercial Bank Limited
Our primary use case for this solution is activity, authentication, and scans for audit purposes and priority...
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
Chetankumar Savalagimath
Delivery Manager at a tech services company
Presently, I am using the Threat Intel solution for reputation checks in our daily SOC operations and threat hunting....
Read full review of McAfee Global Threat Intelligence [EOL] »
PankajKumar24
IT Manager at Gigabit Technologies Pvt Ltd
The use cases for McAfee ePolicy Orchestrator involve deploying multiple customers for endpoint solutions, EPP...
Read full review of McAfee ePolicy Orchestrator »

Review 1 of 5

Customer Service

MichaelLavin
Digital Workforce Initiatives Leader at Galway
Their technical support is an eight out of ten. It is not perfect, but I have high standards because I provide so...
Read full review of FireMon Security Manager »
Jaimin Mehta
Senior Server and Cloud Engineer at Ertech
The technical support is generally good, but they can sometimes be slow in responding.
Read full review of FireMon Security Manager »
Chan Lung
Presale Consultant at a tech vendor
FireMon's customer support is very helpful and responsive, often providing remote assistance to resolve problems...
Read full review of FireMon Asset Manager »
Ganesh-Khutwad
Senior Network Specialist at Tech Mahindra Limited
The technical support is good, but sometimes it takes some time.
Read full review of FireMon Security Manager »
Daniel James
Security Engineer at a transportation company
Tech support is really good. If I've praised anything so far, as far as the vendor or the product goes, it would pale...
Read full review of FireMon Security Manager »
Anonymous User
Information Security Engineer at a energy/utilities company
Technical support was fine; they have good technical people. However, support can be improved, if they become more...
Read full review of FireMon Security Manager »
Anonymous User
President at a tech services company
I've found technical support to be a 9/10.
Read full review of FireMon Security Manager »
Jideofor Okenwa
IT Manager for Networks and Cloud Infrastructure at a government
I would rate their tech support at seven out of 10. They do respond to us and they provide good service, but...
Read full review of FireMon Security Manager »
Alejandro Gallo
Technical Account Manager at Axity de Colombia
The technical support team is very good. When I have to call or create a support ticket, the response is very fast...
Read full review of FireMon Security Manager »
Anonymous User
Network Engineer at a tech services company
Customer Service: Great, they hold free WebEx sessions for additional training on FireMon. Technical Support: They're...
Read full review of FireMon Security Manager »
Anonymous User
Sr. Systems and Network Engineer at a recruiting/HR firm
Overall, I would give the technical support team a 10/10. There have been maybe a few issues, here and there....
Read full review of FireMon Security Manager »
Anonymous User
Network Administrator at a computer software company
I was not involved in the setup of FireMon but, later on, when I became involved working with it, I approached...
Read full review of FireMon Security Manager »
Anonymous User
Network Security Sr. Advisor at a tech services company
Technical support is satisfactory.
Read full review of FireMon Security Manager »
MikaKwok
IT Security Assistant Manager at Octopus Cards Limited
Technical support is fine. I don't have any other issues.
Read full review of FireMon Security Manager »
Anonymous User
Network Engineer at a financial services firm
The technical support is very good. We have been able to get them on a call and get everything done as soon as...
Read full review of FireMon Security Manager »
Arthur Neumann
Director of Delivery for IT and Cybersecurity at IMRI
Their technical support has always resolved everything in a reasonable amount of time even when there was some sort...
Read full review of FireMon Asset Manager »
Anonymous User
Security Analyst at a government
Their support is nice. They are very good.
Read full review of FireMon Security Manager »
Anonymous User
Security Engineer at a logistics company
Technical support has been amazing. I would give them a rating of 10/10, an A+, and I would buy from them again.
Read full review of FireMon Security Manager »
Anonymous User
Network Security Engineer at a tech company
We've had the FireMon product for eight years. I've only been directly involved with it for the past year. I...
Read full review of FireMon Security Manager »
Anonymous User
Security Consultant at a tech services company
I would rate it 8/10. The only reason I don’t rate it 10/10 is because of the response time which, for us, sometimes...
Read full review of FireMon Security Manager »
Joy Nithin
Sr security engineer at Cyber Security Concern
The technical support is good and responsive. They responded on time and had good knowledge.
Read full review of FireMon Asset Manager »
Anonymous User
Information Security Engineer at a insurance company
8/10
Read full review of FireMon Security Manager »
Anonymous User
Network Security Analyst at a government
We use technical support pretty regularly and they are prompt. We have a point of contact, who is a project manager...
Read full review of FireMon Security Manager »
Anonymous User
Network security consultant at a comms service provider
I have contacted customer service, but it was a long time ago.
Read full review of FireMon Security Manager »
Anonymous User
Solution Architect at a transportation company
Initially, we had contact with their technical support, but things have been smooth for the last few months. We...
Read full review of FireMon Security Manager »
Orlando Paulino
Information Security Analyst at a wholesaler/distributor
Technical support is very helpful. On a scale from one to ten, I give them a high ten. You can either use their User...
Read full review of FireMon Security Manager »
Anonymous User
Senior Network Security Engineer at a local government
Their support is very good. They are generally responsive and I have needed to escalate only a couple of times.
Read full review of FireMon Security Manager »
Anonymous User
Security Engineer at a individual & family service
The support has been good. They have been slow to respond sometimes, but overall, it has been good.
Read full review of FireMon Security Manager »
Anonymous User
Info Assurance Engineer at a aerospace/defense firm
The technical support has been very responsive. They have helped us with all of the issues that we have encountered.
Read full review of FireMon Security Manager »
Anonymous User
Project Manager at a manufacturing company
In general, their tech support is pretty good. I do have a concern with them, and I did express it to them already:...
Read full review of FireMon Security Manager »

Review 1 of 30

BernardLugalia
Cyber Security Engineer at a tech services company
The tool itself is great, but the technical support is not always perfect. There have been some support issues. When...
Read full review of McAfee ePolicy Orchestrator »
Kamal Abdelrahman
Country Manager at a tech services company
I would rate McAfee technical support as a seven. Improvements could be made in response time or quality as all of...
Read full review of McAfee Total Protection for Data Loss Prevention »
JohnBlack
Founder and CEO at Offset3, LLC
The technical support is good, but it isn't always specific. That's a problem in my industry; it's a highly...
Read full review of McAfee ePolicy Orchestrator »
VivekGupta7
DGM at a financial services firm
Inspira provides both technical support and maintenance. They have a specialist, a special engineer, who handles it...
Read full review of McAfee Web Protection [EOL] »
Vivek Sathaye
Director at Benelec
The support from McAfee Total Protection for Data Loss Prevention could improve.
Read full review of McAfee Total Protection for Data Loss Prevention »
Muco Aga
Cloud Security Solutions Consultant at CloudCan
We did not directly reach out to McAfee, the corporation, in terms of support. We can get help from their partners....
Read full review of McAfee Total Protection for Data Loss Prevention »
ObaseunAwoyinfa
Security Consultant at Trinexia
For data protection, I have never really had to leverage support. I’ve not had to deal with support on any of the...
Read full review of McAfee Complete Data Protection »
Eduardo Jassir
Cyber Security Coordinator at Gecelca SA E.S.P.
We receive technical support from the partner, and they are very good. We've never had to contact McAfee. We just...
Read full review of McAfee ePolicy Orchestrator »
JonathanChawatama
IT Security Consultant at ZOL Zimbabwe
McAfee technical support is ok, but we do not contact them very often. Every year, they impose certifications on us,...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
IT Consultant at a tech consulting company
Customer Service: The McAfee customer service is great. As mentioned in my earlier review, this is a top 10 customer...
Read full review of McAfee Web Protection [EOL] »
Anonymous User
Information System Security Coordinator at a comms service provider
I'm happy with the technical support.
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Network Security Engineer at a tech services company
Customer Service: 5/10. Technical Support: 4/10.
Read full review of McAfee StoneGate [EOL] »
AjitKumar
Technical Security Engineer at Hitachi Systems, Ltd.
I am satisfied with the customer service/technical
Read full review of McAfee Complete Data Protection »
Anonymous User
System Engineer at Inbox Business Technologies
Their support is really good. I would rate it a nine out of ten. I have never any issues with their support. They...
Read full review of McAfee ePolicy Orchestrator »
Gustavo Vila Verde
Sales Engineer at a tech vendor
Levels two and three of tech support is very good.
Read full review of McAfee Firewall Enterprise MFE [EOL] »
Anonymous User
Manager of BI at a tech services company
The technical support is good, but it's always "I'll call you back", especially when there are no threats. We usually...
Read full review of McAfee Web Protection [EOL] »
Daniel Colombani
Lead: Incident Response, Investigation & Vulnerability Management at a government
The technical support is great. When we put in a ticket, they respond in a few hours. If we put in that the server is...
Read full review of McAfee Web Protection [EOL] »
Anonymous User
Technical Engineer at a tech services company
I had some technical issues, which were not known by the vendor itself.
Read full review of McAfee ePolicy Orchestrator »
Amman Khan Mohammed
Senior System Engineer at a tech services company
I have opened a few cases with technical support and their support is good. It depends on what type of contract you...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
AVP - Information Security at a financial services firm
Technical support has been good. If I have ever needed assistance, I have been able to get some help.
Read full review of McAfee Web Protection [EOL] »
Anonymous User
cybersecurity specialist at a mining and metals company
That's a question I can't answer because I haven't had to deal with them, personally. In general, when we're having...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Sr. Product Management Specialist at a comms service provider
The technical support is good, but it could be better.
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
PankajKumar24
IT Manager at Gigabit Technologies Pvt Ltd
I would rate the quality of support from Trellix as eight points.
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Information Technology Security Consultant at Infosec Consulting ltd
I have not personally contacted technical support but I have gotten feedback from people who have. Most people are...
Read full review of McAfee Web Protection [EOL] »
Ermal Galo
Information Security Officer at a financial services firm
We haven't required technical support in the last few years. Everything that has to be done, we have done it by...
Read full review of McAfee ePolicy Orchestrator »
Mohd Fadhil
Security Engineer at Mavisco Resources Sdn Bhd
McAfee Total Protection for Data Loss Prevention's technical support is helpful.
Read full review of McAfee Total Protection for Data Loss Prevention »
Mohit Dhingra
Senior Vice President IT at AS IT Consulting Pvt. Ltd.
The technical support's response time and turnaround time as the solution provider are excellent. They go the extra...
Read full review of McAfee Complete Data Protection »
Anonymous User
Network Analyst at a financial services firm
Customer Service: Customer service is good. You will generally have access to a team of account managers, should...
Read full review of McAfee Firewall Enterprise MFE [EOL] »
Anonymous User
Security Professional
Customer Service: We were a McAfee EMEA Premier Managed Service Provider at the time, so we had no problems getting...
Read full review of McAfee ePolicy Orchestrator »
Sabina C
Sr. IT Business Analyst at Citigroup
I didn't need to contact technical support for McAfee Total Protection.
Read full review of McAfee Total Protection for Data Loss Prevention »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.