Compare FireMon vs McAfee

FireMon

Based on 61 reviews.

McAfee

Based on 142 reviews.

Sample Customers

Popular Solutions

FireMon Security Manager

6 reviews

FireMon Asset Manager

3 reviews

McAfee ePolicy Orchestrator

5 reviews

McAfee Complete Data Protection

5 reviews

McAfee Total Protection for Data Loss Prevention

2 reviews

Top Industries

Manufacturing Company

12%

Computer Software Company

11%

Financial Services Firm

11%

Comms Service Provider

Financial Services Firm

Manufacturing Company

Marketing Services Firm

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SurajYadav
Network Security Consultant at NTT DATA
I have been using FireMon Security Manager for around two years in a production environment, mainly for firewall...
Read full review of FireMon Security Manager »
Arthur Neumann
Director of Delivery for IT and Cybersecurity at IMRI
We use FireMon Asset Manager to track and manage our network devices and to understand and map our network assets.
Read full review of FireMon Asset Manager »

Review 1 of 2

PankajKumar24
IT Manager at Gigabit Technologies Pvt Ltd
The use cases for McAfee ePolicy Orchestrator involve deploying multiple customers for endpoint solutions, EPP...
Read full review of McAfee ePolicy Orchestrator »
Wahidur Rahman
Senior Executive Officer at United Commercial Bank Limited
Our primary use case for this solution is activity, authentication, and scans for audit purposes and priority...
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
VivekGupta7
DGM at a financial services firm
McAfee Web Protection is for our entire system, regardless of the brand. It is implemented in all systems through an...
Read full review of McAfee Web Protection [EOL] »
Anonymous User
Information Security Analyst at a real estate/law firm
My major use case for McAfee Complete Data Protection is for DLP. McAfee Complete Data Protection helps to prevent...
Read full review of McAfee Complete Data Protection »
Kalidas Mangle
Sr. System Engineer at Zensar Technologies
We are working with McAfee Total Protection for Data Loss Prevention and Trellix products in our environment, but not...
Read full review of McAfee Total Protection for Data Loss Prevention »

Review 1 of 5

Customer Service

Ganesh-Khutwad
Senior Network Specialist at Tech Mahindra Limited
The technical support is good, but sometimes it takes some time.
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Kallamuddin Ansari
Cyber Security Consultant at ProTechmanize
The customer support is outstanding.
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MichaelLavin
Digital Workforce Initiatives Leader at Galway
Their technical support is an eight out of ten. It is not perfect, but I have high standards because I provide so...
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Jaimin Mehta
Senior Server and Cloud Engineer at Ertech
The technical support is generally good, but they can sometimes be slow in responding.
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Anonymous User
Conseiller sécurité des TI at a tech services company
Customer Service: I don't have to deal with customer support, so I won't rate them. Technical Support: With Windows,...
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Anonymous User
3rd Line Senior Engineer (Security) at a comms service provider
I would rate technical support at around 7/10. I mean the reason for giving it a seven is the guy we spoke to over in...
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Anonymous User
Security Consultant at a tech services company
I would rate it 8/10. The only reason I don’t rate it 10/10 is because of the response time which, for us, sometimes...
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Anonymous User
GISA at a tech vendor
I rate FireMon support seven out of 10. It varies depending on who you get. We sometimes get a highly knowledgeable...
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Anonymous User
Management Trainee at a financial services firm
The technical support team is not promptly addressing any issues. As a result, it can take some time to have the tech...
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Anonymous User
Network Administrator at a computer software company
I was not involved in the setup of FireMon but, later on, when I became involved working with it, I approached...
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Anonymous User
Info Assurance Engineer at a aerospace/defense firm
The technical support has been very responsive. They have helped us with all of the issues that we have encountered.
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Anonymous User
Network Security Analyst at a government
We use technical support pretty regularly and they are prompt. We have a point of contact, who is a project manager...
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Anonymous User
Lead Network Specialist at a university
Technical support has been very good. They always answer my questions. They'll stay on with you until they resolve...
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Joy Nithin
Sr security engineer at Cyber Security Concern
The technical support is good and responsive. They responded on time and had good knowledge.
Read full review of FireMon Asset Manager »
Anonymous User
Network security consultant at a comms service provider
I have contacted customer service, but it was a long time ago.
Read full review of FireMon Security Manager »
Anonymous User
Enterprise Security Architect at a insurance company
Any time we've engaged technical support for assistance, we've come away with a resolution, so the only thing that...
Read full review of FireMon Security Manager »
Anonymous User
Sr. Systems and Network Engineer at a recruiting/HR firm
Overall, I would give the technical support team a 10/10. There have been maybe a few issues, here and there....
Read full review of FireMon Security Manager »
Alejandro Gallo
Technical Account Manager at Axity de Colombia
The technical support team is very good. When I have to call or create a support ticket, the response is very fast...
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Anonymous User
GISA at a tech vendor
They really give us great support. When thinking of the level of support that we get from some other vendors,...
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Anonymous User
President at a tech services company
I've found technical support to be a 9/10.
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Anonymous User
Clinical Systems Engineer So Cal Regional Office at a healthcare company
A 10 out of 10.
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Anonymous User
Network Security Engineer- Senior at a financial services firm
There front-end technical support is really good, very responsive. To me, it takes a little bit too much time to...
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Orlando Paulino
Information Security Analyst at a wholesaler/distributor
Technical support is very helpful. On a scale from one to ten, I give them a high ten. You can either use their User...
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Anonymous User
Technology Engineer at a financial services firm
We have asked for help a couple times, mainly about minor questions. There were questions about how to use...
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Anonymous User
Senior Network Security Engineer at a local government
Their support is very good. They are generally responsive and I have needed to escalate only a couple of times.
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Anonymous User
Works at a financial services firm
I would rate support a 4/5. I sort of get the feeling when I send an email that it's a little bit of a slow response...
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Anonymous User
Network Engineer at a insurance company
I would rate the support a nine and a half out of ten. They were really proactive and helpful in terms of support...
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Anonymous User
Information Security Engineer at a insurance company
8/10
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Anonymous User
Network Support Systems Manager at a retailer
Overall, I would give the technical support team a rating of 10/10. There have been maybe a few issues here and...
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Anonymous User
Network Security Sr. Advisor at a tech services company
Technical support is satisfactory.
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Review 1 of 30

Vincent Watti
Owner at Network Technics & Systems Ltd
The support is good. We've interacted with them directly a few times.
Read full review of McAfee ePolicy Orchestrator »
Syed M Sarfaraz Hussain
System Administrator at CyberGen
We do not have experience with customer service and support.
Read full review of McAfee Total Protection for Data Loss Prevention »
ObaseunAwoyinfa
Security Consultant at Trinexia
For data protection, I have never really had to leverage support. I’ve not had to deal with support on any of the...
Read full review of McAfee Complete Data Protection »
BharatUjenia
Sr. Group Manager - Enterprise IT at WNS Global Services
The technical support is a mixed bag. They don't always like to believe that there is a problem with the solution....
Read full review of McAfee Web Protection [EOL] »
Jagdish Lomte
Founder & CEO at StreaMplify
The support from McAfee Total Protection for Data Loss Prevention is good. However, if they provided 24 hours a day...
Read full review of McAfee Total Protection for Data Loss Prevention »
MuhammadKhan1
Associate Manager IT at Hi-Tech Foods
My experience is very good with customer support. When I had an issue with the initial charges related to the setup,...
Read full review of McAfee Web Protection [EOL] »
AdnanButt
Service Security Specialist
Technical support is good. We've been largely satisfied with them so far.
Read full review of McAfee Complete Data Protection »
Meleria Mangaring
Solutions Engineer at Trends and Technologies, Inc
McAfee offers very good technical support and we have been very happy with its capabilities. We find support to be...
Read full review of McAfee Total Protection for Data Loss Prevention »
Kirolos Labeb
CyberSecurity Operations at EliteVAD
They are good and give quick responses. I rate it ten out of ten.
Read full review of McAfee ePolicy Orchestrator »
Shreyansh Sharma
Instrument and Control Engineer at Reliance Industries Ltd
We have found the technical support to be very helpful. They are responsive and available when we need them to help...
Read full review of McAfee ePolicy Orchestrator »
Binu Haneef
System Administrator at Sky News Arabia
The technical support from McAfee ePolicy Orchestrator was very good with technically efficient professionals...
Read full review of McAfee ePolicy Orchestrator »
Kamal Abdelrahman
Country Manager at a tech services company
In general the technical is average. Not great but not bad.
Read full review of McAfee Total Protection for Data Loss Prevention »
Stephen Odongo
Technical Support Engineer at Professional Technologies Kenya
The technical support is very good and they respond quite quickly.
Read full review of McAfee ePolicy Orchestrator »
Abel Abenemi
IT Lead\Network Security Analyst at Oiltest Services Limited
McAfee has very good support. We can submit a report online to open a case and they will contact you immediately to...
Read full review of McAfee Complete Data Protection »
Anonymous User
Information Security Engineer at a tech services company
When we've had issues in the past, and, although they ended up solving our problem, we found the response time was...
Read full review of McAfee Total Protection for Data Loss Prevention »
Kalidas Mangle
Sr. System Engineer at Zensar Technologies
I rate the technical support a ten out of ten.
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Cyber Security at a tech services company
Technical support was good for what we needed. We just needed some support on the original install and set up, and we...
Read full review of McAfee Total Protection for Data Loss Prevention »
Jean-Luc Des Groseilliers
Owner at JLDG
I never had to use their support. For the last five years or so, I've not had any issues.
Read full review of McAfee Web Protection [EOL] »
Oliver Rodrigues
Senior Network Security Planning at Ooredoo Kuwait
I would rate technical support an eight out of ten. They do help to resolve issues quickly, but sometimes the...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Application Programmer (Infrastructure and OA support) at a government
We have raised support cases to McAfee and they responded in a professional and helpful manner and completed with...
Read full review of McAfee Complete Data Protection »
Joke
Security Analyst at a financial services firm
Technical support is okay. We get support from a McAfee partner here in Nigeria who liaises with the OEM too. We've...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
AVP - Information Security at a financial services firm
Technical support has been good. If I have ever needed assistance, I have been able to get some help.
Read full review of McAfee Web Protection [EOL] »
Anonymous User
Network Architect at a tech services company
I've never dealt with technical support in the past. I can't speak to how knowledgeable or responsive they are. I've...
Read full review of McAfee Web Protection [EOL] »
Anonymous User
Manager of BI at a tech services company
The technical support is good, but it's always "I'll call you back", especially when there are no threats. We usually...
Read full review of McAfee Web Protection [EOL] »
Obaseun Awoyinfa
Security Consultant at CS Africa
To be honest, I have actually never really needed to call support overall. The product has been working all these...
Read full review of McAfee Complete Data Protection »
Mohit Dhingra
Senior Vice President IT at AS IT Consulting Pvt. Ltd.
The technical support's response time and turnaround time as the solution provider are excellent. They go the extra...
Read full review of McAfee Complete Data Protection »
Daniel Colombani
Lead: Incident Response, Investigation & Vulnerability Management at a government
The technical support is great. When we put in a ticket, they respond in a few hours. If we put in that the server is...
Read full review of McAfee Web Protection [EOL] »
Anatolii Konstantynov
Project Engineer at ISSP
When contacting support, we would have to wait days before getting a response, and other times they were not able to...
Read full review of McAfee Complete Data Protection »
Anonymous User
Presales System Engineer
Customer Service: 8/10 when they needed to help us. Technical Support: 7/10.
Read full review of McAfee StoneGate [EOL] »
Pankaj Nagpal
Chief Information Security Officer at Romsons
Technical support has not been helpful for us. We tried to reach out during the implementation process and were given...
Read full review of McAfee Total Protection for Data Loss Prevention »

Review 1 of 30

Technical Support

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