Compare Extreme Networks vs Viavi Solutions

Extreme Networks

Based on 168 reviews.

Viavi Solutions

Based on 11 reviews.

Sample Customers

Observer GigaStor

Cisco Systems, Hawaiian Telecom, Renown Health, State of Nevada, U.S. Department of Veteran Affairs, Allstate Insurance, Jack Henry & Associates, United States Airforce, US Bank, Blue Cross Blue Shield of Minnesota, Texas Tech University Health Sciences Center, Chicago Board Options Exchange

Popular Solutions

3 reviews

7 reviews

6 reviews

0 reviews

Network Instruments Observer

0 reviews

Observer Apex

0 reviews

Top Industries

Construction Company

12%

Comms Service Provider

10%

Manufacturing Company

10%

Financial Services Firm

Construction Company

17%

Financial Services Firm

12%

Outsourcing Company

10%

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Meric-Dinc
Director, Solutions at TopTel
We are utilizing Extreme products in many cases, including a significant project in Antalya, Turkey, involving five...
Read full review of ExtremeSwitching »
Wael Awni
Management Board Member And Network Engineer at NewLogics
I use ExtremeCloud IQ for our customers, providing centralized management for multiple branches. I use it for...
Read full review of ExtremeCloud IQ »
Jan Zontek
System Engineer at Poczta FM
The main use cases for ExtremeControl among my customers are to authenticate the users here for the end systems in...
Read full review of ExtremeControl »
Karel Ondracek
Network Administrator at THK Co Ltd
I use ExtremeWireless for several projects. One is for standard end users, another is for the guest network, and a...
Read full review of ExtremeWireless »
Anonymous User
Systems Engineer at a tech services company
We have been reselling ExtremeManagement for 13 years.
Read full review of ExtremeManagement »

Review 1 of 5

Jeroen-Dubbelman
Director at Bitrate

Read full review of Observer GigaStor »
JeroenDubbelman
Director at Bitrate
Our clients use the solution for visibility. They use it to understand the traffic and store years' worth of traffic...
Read full review of Viavi Observer Platform »
Jeroen-Dubbelman
Director at Bitrate
The primary use case is for monitoring and troubleshooting. We also use it for security.
Read full review of Observer Apex »
MOHAMEDABDELAZIM
IT manager at Mannai
We have experience with the VIAVI solutions, specifically the ObserverLIVE platform, which we use for network...
Read full review of ObserverLIVE »
Anonymous User
Engineer at a comms service provider

Read full review of Network Instruments Observer »

Review 1 of 5

Customer Service

MURALI NIDAMANURI
Managing Director at a manufacturing company
The support is superb and responsive; technical support is rated very good.
Read full review of ExtremeSwitching »
MericDinc
Network division director at Toptal telecommunication company
The tool's support is good and can solve problems easily.
Read full review of ExtremeWireless »
Wael Awni
Management Board Member And Network Engineer at NewLogics
When I tested the solution's on-premises technical support, I was not happy with it. For the cloud solution, I didn't...
Read full review of ExtremeCloud IQ »
MericDinc
Network division director at Toptal telecommunication company
ExtremeSwitching has the best after-sales technical support. Sometimes, when we face problems, we create a case, and...
Read full review of ExtremeSwitching »
Dushan Niranga
Product Manager at Connex Information Technologies
We have taken support from ExtremeAnalytics. I rate the support from ExtremeAnalytics an eight out of ten.
Read full review of ExtremeAnalytics »
Sydney-Reynolds
Account Executive at +OneX
I rate Extreme support 10 out of 10. We get support from Dubai and third-line support from Boston.
Read full review of ExtremeCloud IQ »
Wael Awni
Management Board Member And Network Engineer at NewLogics
I am totally satisfied with the response time and with the quality of support.
Read full review of ExtremeCloud IQ »
Bharath Poovaiah
Business Head at a tech services company
Technical support is good.
Read full review of ExtremeSwitching »
Anonymous User
DfT National Standards/Bikeability Cycle Instructor/ Cycle Mechanic and Dr Bike at a legal firm
The technical support for this solution is good.
Read full review of ExtremeCloud IQ »
Anonymous User
Systems Engineer at a tech services company
There are some challenges with the availability and expertise of ExtremeSwitching engineers. Technical cases often...
Read full review of ExtremeSwitching »
Anonymous User
Manager - IT Infrastructure at a non-tech company
Customer Service: Customer Service is excellent! I have had no reason to give them less than a 10 on a post ticket...
Read full review of ExtremeCloud IQ »
Eduardo Castillo
Pre-sales manager at RETO Industrial S.A. de. C.V.
Usually, their technical support is good. Sometimes, they take more time than expected to respond to tickets, which...
Read full review of ExtremeManagement »
Anonymous User
Director of Technology at Central Catholic High School
Customer Service: I'm very pleased with the level of customer service and Aerohive's attention to customer concerns....
Read full review of ExtremeCloud IQ »
Anonymous User
CEO
Eight out of 10.
Read full review of ExtremeCloud IQ »
Anonymous User
ICT Network Manager at a non-tech company
We don't go directly to the vendor. Rather, we get our technical support from a third party, and they have been good...
Read full review of ExtremeCloud IQ »
Anonymous User
Admin at a educational organization
Customer Service: We used to have the greatest inside sales person ever. She would alway get back to us within 24...
Read full review of ExtremeCloud IQ »
Anonymous User
Senior Manager, Information Technology at a university
Technical support is fine.
Read full review of ExtremeSwitching »
Anonymous User
IT Director at a educational organization
The support is superb.
Read full review of ExtremeWireless »
Anonymous User
Conseiller en architecture technologique at a government
Technical support was actually supplied by a third party. We don't go directly to the company. It's kind of network...
Read full review of ExtremeRouting »
Anonymous User
Principal System Engineer at a tech company
Customer Service: We have never needed to approach customer service as the device has never given us any troubles....
Read full review of ExtremeCloud IQ »
Michael Bartlett
President at Marine Alignment, Inc.
Customer Service: Customer service is excellent. From RFQ through deployment and hand off to support, we have been...
Read full review of ExtremeCloud IQ »
Anonymous User
Network Administrator at a government
Customer Service: I haven't used it much, but it's great when I have. Technical Support: Top notch! The technicians...
Read full review of ExtremeCloud IQ »
Kamlesh Ridhorkar
Sr. Solution Architect at a tech vendor
We got good support from them.
Read full review of ExtremeCloud IQ »
Anonymous User
Product manager at a tech services company
The technical support from Extreme Networks is perfect. If we have an issue then there's always very quick response...
Read full review of ExtremeWireless »
WaelAwni
Engineer at NewLogics
The technical support is rated as six out of ten. We have experienced some cases being closed without resolution,...
Read full review of ExtremeSwitching »
Leon Ng
IT Administrator at Gas Malaysia
We get technical support from our vendor and they are pretty good overall. Of course, they could always be better.
Read full review of ExtremeSwitching »
Anonymous User
Senior Manager, Information Technology at a university
We would prefer it if the support was a bit better. It could be faster. We find it's not as good as, for example, Cisco.
Read full review of ExtremeWireless »
Santosh Khargotre
Senior Project Manager at CITS
The technical support is good.
Read full review of ExtremeSwitching »
Anonymous User
Hawaiian Best at a educational organization
Customer Service: Customer service has good 24-hour coverage. Technical Support: The vendor has a great tech support...
Read full review of ExtremeCloud IQ »
Anonymous User
Systems Engineer at a tech services company
I would rate technical support from Extreme as nine out of ten. Nobody is perfect, but it is good because Extreme has...
Read full review of ExtremeManagement »

Review 1 of 30

JeroenDubbelman
Director at Bitrate
The support is very good.
Read full review of Viavi Observer Platform »
Jeroen-Dubbelman
Director at Bitrate
If things get complicated, they can get complicated. But then again, what you lose in support, you gain in getting...
Read full review of Observer GigaStor »
Anonymous User
Engineer at a comms service provider
Customer Service: Customer service was below average. Technical Support: The local value added reseller did not know...
Read full review of Network Instruments Observer »
MOHAMEDABDELAZIM
IT manager at Mannai
Technical support is good. I would give their tech support an eight out of ten rating.
Read full review of ObserverLIVE »
Anonymous User
Network Engineer Sr at a healthcare company
The technical support is very responsive and knowledgeable.
Read full review of Observer GigaStor »
Anonymous User
Network Engineer at Talentys SA
It's a little expensive.
Read full review of Observer GigaStor »
Anonymous User
MFG Diagnostic Integrator at a tech services company
Technical support is very knowledgeable and very helpful. They typically go out of their way to help and get whatever...
Read full review of Observer GigaStor »
Anonymous User
IT Network Professional at a insurance company
Customer Service: I would give customer service a rating of 9/10. Technical Support: I would give technical support a...
Read full review of Observer GigaStor »
Anonymous User
Support Engineer at Talentys SA
Technical support is pretty responsive. I remember that I had an issue getting information from the documentation...
Read full review of Observer GigaStor »

Review 1 of 9

Technical Support

No Data Available

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