Compare ExtraHop Networks vs WatchGuard

ExtraHop Networks

Based on 24 reviews.

WatchGuard

Based on 204 reviews.

Sample Customers

ExtraHop Reveal(x) 360

Wizards of the Coast

WatchGuard Intrusion Prevention Service

Chester School District

Popular Solutions

ExtraHop Reveal(x)

5 reviews

ExtraHop Reveal(x) for IT Operations

0 reviews

ExtraHop Reveal(x) 360

1 reviews

WatchGuard Firebox

17 reviews

WatchGuard XTM [EOL]

0 reviews

Panda Adaptive Defense 360

6 reviews

Top Industries

Educational Organization

20%

Financial Services Firm

15%

Computer Software Company

10%

Government

Computer Software Company

15%

Comms Service Provider

12%

Financial Services Firm

Hospitality Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Jordan Swanson
Information Security Assurance Engineer at School District of Lee County
Initially, we deployed Reveal as a standalone solution for network detection and response. It provided us with data...
Read full review of ExtraHop Reveal(x) »
Maksym Toporkov
Head of Research And Development at Quipu GmbH
We were seeking a solution that can effectively identify security incidents within our networks, providing a level of...
Read full review of ExtraHop Reveal(x) 360 »
Anonymous User
Senior Solutions Engineer at a tech services company

Read full review of ExtraHop Reveal(x) for IT Operations »

Review 1 of 3

Victor Massey
Solution Architect at Simvicitsolutions
My use cases primarily focus on security. I utilize endpoint protection when I am traveling, as I seek security. I...
Read full review of WatchGuard EPDR »
Michael-Angelo Francis
Senior IT Tech at PCSL

Read full review of WatchGuard Threat Detection and Response »
Anonymous User
Technical Analyst - Desktop at a manufacturing company
We use it for our endpoint security solution for 1,000 machines worldwide. We're one of the largest machine shops in...
Read full review of Panda Adaptive Defense 360 »
Manish Nalawade
Owner at It logic
I'm using it in the banking sector only. Basically, I'm using it for security and other purposes, including data loss...
Read full review of WatchGuard Data Loss Prevention »
Anonymous User
IT System Support Administrator at a non-profit
We use WatchGuard Secure Wi-Fi because we have used different tools as well, like Ubiquiti. The complexity of...
Read full review of WatchGuard Secure Wi‑Fi »

Review 1 of 5

Customer Service

Serena Bryson
Information Security Program Manager at a non-profit
The support from ExtraHop Reveal(x) is sporadic, it can be good and it can be poor. I rate the support from ExtraHop...
Read full review of ExtraHop Reveal(x) »
Amer_Alkhawaldeh
Account Manager at a tech services company
Problems with the response time from the technical support team crop up since support teams might be operating in a...
Read full review of ExtraHop Reveal(x) »
John Boake
Senior monitoring engineer at a financial services firm
They're great. I would rate them a ten out of ten.
Read full review of ExtraHop Reveal(x) »
Out West
Project Manager and IT Management Consultant at a integrator
Normally, what I find is I need to get past the initial support people and I end up talking to engineers fairly...
Read full review of ExtraHop Reveal(x) for IT Operations »
Henry-Steinhauer
Systems Engineer at LifePoint Health
I rate ExtraHop support nine out of 10. I've frequently worked with ExtraHop, and they've always been excellent.
Read full review of ExtraHop Reveal(x) »
Anonymous User
Works at jin networks
Their technical support is more effective and of better quality than other competitors. They have more people for...
Read full review of ExtraHop Reveal(x) 360 »
Anonymous User
Technical Manager at a tech services company
I would rate the technical support as very good.
Read full review of ExtraHop Reveal(x) for IT Operations »
Anonymous User
Presales Consultant at a tech services company
We contacted the solution's technical support team for issues related to security layers.
Read full review of ExtraHop Reveal(x) »
Simon Sleightholm
Information Assurance and Security Manager at a healthcare company
The technical support is very good.
Read full review of ExtraHop Reveal(x) for IT Operations »
Anonymous User
Cyber Security Engineer II at a healthcare company
The solution's technical support is great. Unlike other vendors that take more than two months to fix simple...
Read full review of ExtraHop Reveal(x) »
Anonymous User
Network Consultant at a non-profit
The technical support is good, very good. I would rate their technical support nine out of ten.
Read full review of ExtraHop Reveal(x) »
Anonymous User
Technical Account Manager at a security firm
We've never had to contact technical support. We haven't had any major issues. Therefore, I wouldn't be able to rate...
Read full review of ExtraHop Reveal(x) »
Anonymous User
Technical Account Manager at a security firm
I would rate technical support a four out of five. There's a little room for improvement.
Read full review of ExtraHop Reveal(x) »
Dawid Van Der Merwe
Sales Engineer | Technical Sales | Pre-Sales at SUSE
99% of the time it was great. Only had one incident that took some time, but it was resolved eventually with a...
Read full review of ExtraHop Reveal(x) »
SHAIRAZ KHAN
Presales - Cyber Security at Digital14 UAE
In terms of support, it's always being backed from HQ. A lot of these vendors nowadays, such as ExtraHop or Fidelis,...
Read full review of ExtraHop Reveal(x) for IT Operations »
Seksan Srisakorn
Business Development Manager at Westcon-Comstor
The technical support is good and very fast. Support is rated an eight out of ten.
Read full review of ExtraHop Reveal(x) »
Seksan Srisakorn
Business Development Manager at Westcon-Comstor
I haven't directly dealt with technical support. We just use the solution to detect and respond and reach out to the...
Read full review of ExtraHop Reveal(x) 360 »
Anonymous User
Senior Solutions Engineer at a tech services company
Both customer service and support were outstanding when I was a customer. During our POC, they actually developed a...
Read full review of ExtraHop Reveal(x) for IT Operations »
Bintang Parlindungan Siagian
Operations Team Member at Putra Perdana International
We usually do the technical parts ourselves because the deployment and the integration are quite easy. We haven't...
Read full review of ExtraHop Reveal(x) for IT Operations »

Review 1 of 19

Juan Ramón López Ruiz
IT Managing Partner at Estrategia y Tecnologia Tho
The technical support is not good because they must receive many emails and information. Also, the response is not good.
Read full review of Panda Adaptive Defense 360 »
ScottEastman
Project Consultant at SEVERN HOSPICE LIMITED
Technical support is good. They are helpful and responsive.
Read full review of WatchGuard Application Control »
CarlosArdila
Project Manager, Information Technology at Telelago
The technical support is awesome. We are a scalable partner with them. Whenever we need expert assistance from...
Read full review of WatchGuard Firebox »
Arkadiusz Charuba
IT Specialist/Admin at a legal firm
I've never directly reached out to technical support.
Read full review of WatchGuard Firebox »
Ícaro Lira
Network Administrator at SuporteOne
Support is very good.
Read full review of WatchGuard AuthPoint »
Gianluca Vinci
Owner at SharkTech Systems Engineering
We have had a good experience with customer service and support. I rate them a nine out of ten because they are very...
Read full review of WatchGuard Intrusion Prevention Service »
Anonymous User
Manager
We get good support. It can take a bit longer only in the case of a specific problem that even they are not aware of,...
Read full review of WatchGuard Firebox »
Dominique Den Hartog
Senior Support Engineer at Port-IT B.V.
We have used technical support for WatchGuard many times and overall, we are satisfied with it. They are always...
Read full review of WatchGuard XTM [EOL] »
Anonymous User
IT at a manufacturing company
IN China, the company doesn't really have any presence and so there isn't really technical support we can connect...
Read full review of WatchGuard Gateway AntiVirus »
Reviewer93465
System Analyst at a transportation company
I have no complaints about WatchGuard's technical support. If you have a question, they answer it.
Read full review of WatchGuard Firebox »
Anonymous User
Network & Voice Engineer at a tech services company
Customer Service: I was satisfied, but I need a quick response instead of the given SLA of four hours. Technical...
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Deputy Head of IT Department at a financial services firm
Customer Service: The customer service from my vendor was very good. I would give them a rating of 9/10. Technical...
Read full review of WatchGuard XTM [EOL] »
Renan Ruivo
IT Infrastructure at 4 Seniors Brasil
As a partner, we have direct access to development.
Read full review of WatchGuard EPDR »
Anonymous User
Partner & Head of IT Strategy at a computer software company
I haven't interacted with them myself, but my colleagues state that their support line is good.
Read full review of WatchGuard Firebox »
Scott Eastman
Project Consultant at SysGroup PLC
The technical support is good from WatchGuard Firebox.
Read full review of WatchGuard Firebox »
Anonymous User
Director at a tech services company
We've dealt with support and they've been good overall.
Read full review of Panda Adaptive Defense 360 »
Anonymous User
Network Admin at a manufacturing company
Their support is awesome. I get a solution to my problem within 24 hours, and if they don't have a solution within 24...
Read full review of WatchGuard Firebox »
Anonymous User
President at a tech consulting company
Professional grade support: They are really knowledgeable.
Read full review of WatchGuard XTM [EOL] »
Anonymous User
I.T. Manager at a construction company
I haven't had to use their technical support in about seven years.
Read full review of WatchGuard Firebox »
AllenHillstrom
IT Manager at a performing arts
We don't work directly with Cisco tech support. We work with a third-party company to handle support that we can't...
Read full review of WatchGuard Firebox »
Anonymous User
System Administrator at a logistics company
The support is not the best, but it is good enough. Not everyone has the right skills, so make sure to ask them to...
Read full review of WatchGuard XTM [EOL] »
Paal
CFO at a tech vendor
The few times we have contacted Watchguard. They reply promptly without delays.
Read full review of WatchGuard Firebox »
Rick Phillips
IT Manager at INSULATION DISTRIBUTORS, INC
Tech support has been good. It's gotten a lot better the past few years; it's very much improved. Twelve years ago it...
Read full review of WatchGuard Firebox »
Mohamed Y Ahmed
Technical & Pre-Sales Manager at GateLock
The technical support for this solution has been great in our experience.
Read full review of WatchGuard Secure Wi‑Fi »
Petri Alhainen
Administrator at Sulbana Oy
The customer service and support from WatchGuard are excellent. In Finland, the technical support team has always...
Read full review of WatchGuard Threat Detection and Response »
John Giacco
Network Administrator at Peace Bridge
I haven't used WatchGuard's technical support because it is an easy product to use.
Read full review of WatchGuard Firebox »
Anonymous User
Senior IT Administrator for Global Group at a manufacturing company
They provide good technical support. They are able to resolve our issues.
Read full review of Panda Adaptive Defense 360 »
Anonymous User
Prepress/Systems Manager at a printing company
The technical support was good. Last year, I had an issue with one of the Fireboxes going down. It was overheated,...
Read full review of WatchGuard Firebox »
JasonGiles
IT Manager at WTS Media (Wholesale Tape & Supply)
Their tech support, the few times I've used them, have been excellent. Their staff has been very knowledgeable. I've...
Read full review of WatchGuard Firebox »
Anonymous User
Systems Engineer at a financial services firm
Customer Service: It's OK to good. Technical Support: It's OK to good.
Read full review of WatchGuard XTM [EOL] »

Review 1 of 30

Technical Support

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