Compare ExtraHop Networks vs WatchGuard

ExtraHop Networks

Based on 26 reviews.

WatchGuard

Based on 208 reviews.

Sample Customers

ExtraHop Reveal(x) for IT Operations

Alaska Airlines, bet365, Concur, McKesson, Microsoft, Morgan Stanley, Practice Fusion, Seattle Children's Hospital, Steward Health Care System

ExtraHop Reveal(x)

Wood County Hospital

ExtraHop Reveal(x) 360

Wizards of the Coast

WatchGuard Firebox

Ellips, Diecutstickers.com, Clarke Energy, NCR, Wrest Park, Homeslice Pizza, Fortessa Tableware Solutions, The Phoenix Residence

Popular Solutions

ExtraHop Reveal(x)

6 reviews

ExtraHop Reveal(x) for IT Operations

0 reviews

ExtraHop Reveal(x) 360

1 reviews

WatchGuard Firebox

24 reviews

WatchGuard EPDR

11 reviews

WatchGuard XTM [EOL]

0 reviews

Top Industries

Financial Services Firm

16%

Computer Software Company

11%

Government

Healthcare Company

Computer Software Company

13%

Comms Service Provider

12%

Manufacturing Company

Hospitality Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Maksym Toporkov
Head of Research And Development at Quipu GmbH
We were seeking a solution that can effectively identify security incidents within our networks, providing a level of...
Read full review of ExtraHop Reveal(x) 360 »
Out West
Project Manager and IT Management Consultant at a integrator
The focus of the solution has been more on interpreting the interrelationships or interactions between different...
Read full review of ExtraHop Reveal(x) for IT Operations »
Anonymous User
Assistant VP, Idm Compliance at a financial services firm
Being in a financial institution, we have certain regulations such as PCI DSS, so we want to ensure any connection...
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Review 1 of 3

Norlia Jalani
Section Head, Information Technology at a transportation company
We are using endpoint solutions such as Panda Adaptive Defense 360, but currently we are using Panda. We are using it...
Read full review of WatchGuard EPDR »
Anonymous User
IT System Support Administrator at a non-profit
We use WatchGuard Secure Wi-Fi because we have used different tools as well, like Ubiquiti. The complexity of...
Read full review of WatchGuard Secure Wi‑Fi »

Review 1 of 2

Customer Service

John Boake
Senior monitoring engineer at a financial services firm
They're great. I would rate them a ten out of ten.
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Serena Bryson
Information Security Program Manager at a non-profit
The support from ExtraHop Reveal(x) is sporadic, it can be good and it can be poor. I rate the support from ExtraHop...
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Amer_Alkhawaldeh
Account Manager at a tech services company
Problems with the response time from the technical support team crop up since support teams might be operating in a...
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Out West
Project Manager and IT Management Consultant at a integrator
Normally, what I find is I need to get past the initial support people and I end up talking to engineers fairly...
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Henry-Steinhauer
Systems Engineer at LifePoint Health
I rate ExtraHop support nine out of 10. I've frequently worked with ExtraHop, and they've always been excellent.
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Anonymous User
Network Consultant at a non-profit
The technical support is good, very good. I would rate their technical support nine out of ten.
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Simon Sleightholm
Information Assurance and Security Manager at a healthcare company
The technical support is very good.
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Anonymous User
Senior Solutions Engineer at a tech services company
Both customer service and support were outstanding when I was a customer. During our POC, they actually developed a...
Read full review of ExtraHop Reveal(x) for IT Operations »
Anonymous User
Technical Account Manager at a security firm
We've never had to contact technical support. We haven't had any major issues. Therefore, I wouldn't be able to rate...
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Seksan Srisakorn
Business Development Manager at Westcon-Comstor
I haven't directly dealt with technical support. We just use the solution to detect and respond and reach out to the...
Read full review of ExtraHop Reveal(x) 360 »
Anonymous User
Technical Account Manager at a security firm
I would rate technical support a four out of five. There's a little room for improvement.
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Anonymous User
Works at jin networks
Their technical support is more effective and of better quality than other competitors. They have more people for...
Read full review of ExtraHop Reveal(x) 360 »
Anonymous User
Presales Consultant at a tech services company
We contacted the solution's technical support team for issues related to security layers.
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Seksan Srisakorn
Business Development Manager at Westcon-Comstor
The technical support is good and very fast. Support is rated an eight out of ten.
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Anonymous User
Technical Manager at a tech services company
I would rate the technical support as very good.
Read full review of ExtraHop Reveal(x) for IT Operations »
Henri Heuvel
Technical Consultant at Axians
I would rate the technical support from ExtraHop a solid eight. It's not exceptional, but it's definitely not bad....
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Bintang Parlindungan Siagian
Operations Team Member at Putra Perdana International
We usually do the technical parts ourselves because the deployment and the integration are quite easy. We haven't...
Read full review of ExtraHop Reveal(x) for IT Operations »
Anonymous User
Cyber Security Engineer II at a healthcare company
The solution's technical support is great. Unlike other vendors that take more than two months to fix simple...
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Dawid Van Der Merwe
Sales Engineer | Technical Sales | Pre-Sales at SUSE
99% of the time it was great. Only had one incident that took some time, but it was resolved eventually with a...
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SHAIRAZ KHAN
Presales - Cyber Security at Digital14 UAE
In terms of support, it's always being backed from HQ. A lot of these vendors nowadays, such as ExtraHop or Fidelis,...
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Review 1 of 20

ScottEastman
Project Consultant at SEVERN HOSPICE LIMITED
The tool's support is responsive and very helpful.
Read full review of WatchGuard Firebox »
Nadeem Abdulla
Assistant Manager IT Infrastructure at a manufacturing company
WatchGuard's technical support is okay, but they could do more to push knowledge so the customer could solve their...
Read full review of WatchGuard Firebox »
Minos Pitsillides
IT Director at IT-Flow ltd
The technical support staff is well trained and very skillful, and I find them to be very supportive.
Read full review of WatchGuard EPDR »
PaolaLamura
SOC & Incident Manager at Retelit
I have contacted the solution's technical support. The solution's technical support team is not good. I don't like...
Read full review of WatchGuard EPDR »
Mauro Ferreira
Director of Information Technology at MFAL LDA
The solution’s technical support team is very good. We have always received quick responses from the support team.
Read full review of WatchGuard Firebox »
Anonymous User
Network Administrator at a financial services firm
Customer Service: 7-8/10. Technical Support: 7-8/10 and I've yet to have an issue go unresolved.
Read full review of WatchGuard XTM [EOL] »
Shiraz Ahmed
Founder & CEO at Technomatters
I've dealt with support in the past. Maybe it did not meet up as much as the marketing. Maybe there's room for...
Read full review of WatchGuard EPDR »
FelixCheung
IT Director at Wise Ally Holdings Limited
We haven't had any issues so we haven't contacted their technical support. It's been quite stable over the year since...
Read full review of WatchGuard Firebox »
Anonymous User
System Administrator at a retailer
The technical support is very fast and reliable. They are very professional. We have never had any issues with the...
Read full review of WatchGuard Firebox »
Anonymous User
Network Admin at a manufacturing company
Their support is awesome. I get a solution to my problem within 24 hours, and if they don't have a solution within 24...
Read full review of WatchGuard Firebox »
Anonymous User
Systems integrator at a comms service provider
Technical support has been very good from the start. We've been very satisfied with them over the years. A few years...
Read full review of WatchGuard Firebox »
Ron Cook
IT & Telecommunications at BAA
The technical support is awesome, really great. When I open a ticket, I either get a response back on that ticket or...
Read full review of WatchGuard Secure Wi‑Fi »
Vatsal-Shah
Assistant Technical Manager at Bluefive Technologies (P) Ltd.
I haven't used their support.
Read full review of WatchGuard Firebox »
Anonymous User
IT System Support Administrator at a non-profit
I rate technical support between five to six. Their support response can be time-consuming, and when incidents occur,...
Read full review of WatchGuard Secure Wi‑Fi »
Anonymous User
Systems Engineer at a tech services company
They provide very good support. I am definitely satisfied with their support.
Read full review of WatchGuard Firebox »
Kelly Carlisle
Manager IT at a hospitality company
I've never had to use their technical support. I've only used their online help. I've been able to find everything I...
Read full review of WatchGuard Firebox »
Anonymous User
CIO at a healthcare company
I was in contact with the WatchGuard technical support three or four times. I was satisfied with them and their...
Read full review of WatchGuard Firebox »
Anonymous User
Managing Director (BsC Computer Science) at Bontle ICT Solutions
Technical support is always available and I work with them a lot. They are excellent.
Read full review of WatchGuard EPDR »
Anonymous User
Information Technology Support Specialist at a financial services firm
We had an issue once where a PC didn't allow us to install the software. There was some conflict with the other...
Read full review of WatchGuard EPDR »
Anonymous User
IT at a manufacturing company
IN China, the company doesn't really have any presence and so there isn't really technical support we can connect...
Read full review of WatchGuard Firebox »
Anonymous User
Consultant at a tech services company
WatchGuard Firebox technical support is very easy for us to contact, and we also have presales engineers such as...
Read full review of WatchGuard Firebox »
Anonymous User
Sr IT Security Consultant at a healthcare company
Customer Service: I had great encounters with all levels of customer service from the general help desk all the way...
Read full review of WatchGuard XTM [EOL] »
Alexander Padilla
Global Director MSS
Seven out of 10, with too many areas to improve, when you have many years of experience with the appliances. For new...
Read full review of WatchGuard XTM [EOL] »
Abdul Malik Mohammed
Senior System Engineer at a tech services company
Regarding technical support, they could use more engineers. There is less support from engineers and they give you...
Read full review of WatchGuard Firebox »
Anonymous User
Director at a tech services company
Tech support has worked well for us. Most of their people are really knowledgeable.
Read full review of WatchGuard XTM [EOL] »
Anonymous User
ICT Manager at a maritime company
In general, their support is okay, and nothing fancy. We have had a few chats and a few cases on several things that...
Read full review of WatchGuard Firebox »
Anonymous User
Systems Engineer at a tech services company
Customer Service: It's perfect. Technical Support: It's excellent.
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Network Administrator at a retailer
There was an incident, back in the day, where I called for support and the guy sort of brushed me off. It was very...
Read full review of WatchGuard Firebox »
Renan Ruivo
IT Infrastructure at 4 Seniors Brasil
As a partner, we have direct access to development.
Read full review of WatchGuard EPDR »
Tyson Swank
Computer Programmer at Crestwood Inc
I have only had to call once or twice for anything in any of the time that we have had the solution. Most of the...
Read full review of WatchGuard Firebox »

Review 1 of 30

Technical Support

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