Compare ExtraHop Networks vs WatchGuard

ExtraHop Networks

Based on 26 reviews.

WatchGuard

Based on 217 reviews.

Latest Research

Buyer's Guide

ExtraHop Reveal(x) 360 vs. WatchGuard Firebox

March 2026

WatchGuard Firebox vs. ExtraHop Reveal(x) 360

Updated: March 2026

Sample Customers

ExtraHop Reveal(x) for IT Operations

Alaska Airlines, bet365, Concur, McKesson, Microsoft, Morgan Stanley, Practice Fusion, Seattle Children's Hospital, Steward Health Care System

ExtraHop Reveal(x)

Wood County Hospital

ExtraHop Reveal(x) 360

Wizards of the Coast

WatchGuard Firebox

Ellips, Diecutstickers.com, Clarke Energy, NCR, Wrest Park, Homeslice Pizza, Fortessa Tableware Solutions, The Phoenix Residence

Popular Solutions

ExtraHop Reveal(x)

3 reviews

ExtraHop Reveal(x) for IT Operations

0 reviews

ExtraHop Reveal(x) 360

0 reviews

WatchGuard Firebox

22 reviews

WatchGuard EPDR

11 reviews

WatchGuard XTM [EOL]

0 reviews

Top Industries

Financial Services Firm

14%

Computer Software Company

Manufacturing Company

Healthcare Company

Comms Service Provider

12%

Computer Software Company

10%

Manufacturing Company

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Henri Heuvel
Technical Consultant at Axians
The typical use case for ExtraHop Reveal(x) that we use is from a security perspective, specifically Network Detect...
Read full review of ExtraHop Reveal(x) »
Maksym Toporkov
Head of Research And Development at Quipu GmbH
We were seeking a solution that can effectively identify security incidents within our networks, providing a level of...
Read full review of ExtraHop Reveal(x) 360 »
Out West
Project Manager and IT Management Consultant at a integrator
The focus of the solution has been more on interpreting the interrelationships or interactions between different...
Read full review of ExtraHop Reveal(x) for IT Operations »

Review 1 of 3

Michael-Foster
Head of IT at Bulkhaul Limited
We use ThreatSync+ NDR for both network monitoring and detection and response.
Read full review of ThreatSync NDR »
Pedro Soteras
CEO at ajuntament del Prat
WatchGuard Firebox is configured as a perimetral firewall across all our locations. We have two sites that are...
Read full review of WatchGuard Firebox »
Norlia Jalani
Section Head, Information Technology at a transportation company
We are using endpoint solutions such as Panda Adaptive Defense 360, but currently we are using Panda. We are using it...
Read full review of WatchGuard EPDR »
Anonymous User
IT System Support Administrator at a non-profit
We use WatchGuard Secure Wi-Fi because we have used different tools as well, like Ubiquiti. The complexity of...
Read full review of WatchGuard Secure Wi‑Fi »

Review 1 of 4

Customer Service

Henri Heuvel
Technical Consultant at Axians
I would rate the technical support from ExtraHop a solid eight. It's not exceptional, but it's definitely not bad....
Read full review of ExtraHop Reveal(x) »
Serena Bryson
Information Security Program Manager at a non-profit
The support from ExtraHop Reveal(x) is sporadic, it can be good and it can be poor. I rate the support from ExtraHop...
Read full review of ExtraHop Reveal(x) »
Henry-Steinhauer
Systems Engineer at LifePoint Health
I rate ExtraHop support nine out of 10. I've frequently worked with ExtraHop, and they've always been excellent.
Read full review of ExtraHop Reveal(x) »
Out West
Project Manager and IT Management Consultant at a integrator
Normally, what I find is I need to get past the initial support people and I end up talking to engineers fairly...
Read full review of ExtraHop Reveal(x) for IT Operations »
Amer_Alkhawaldeh
Account Manager at a tech services company
Problems with the response time from the technical support team crop up since support teams might be operating in a...
Read full review of ExtraHop Reveal(x) »
John Boake
Senior monitoring engineer at a financial services firm
They're great. I would rate them a ten out of ten.
Read full review of ExtraHop Reveal(x) »
Simon Sleightholm
Information Assurance and Security Manager at a healthcare company
The technical support is very good.
Read full review of ExtraHop Reveal(x) for IT Operations »
Anonymous User
Technical Account Manager at a security firm
I would rate technical support a four out of five. There's a little room for improvement.
Read full review of ExtraHop Reveal(x) »
SHAIRAZ KHAN
Presales - Cyber Security at Digital14 UAE
In terms of support, it's always being backed from HQ. A lot of these vendors nowadays, such as ExtraHop or Fidelis,...
Read full review of ExtraHop Reveal(x) for IT Operations »
Seksan Srisakorn
Business Development Manager at Westcon-Comstor
The technical support is good and very fast. Support is rated an eight out of ten.
Read full review of ExtraHop Reveal(x) »
Anonymous User
Presales Consultant at a tech services company
We contacted the solution's technical support team for issues related to security layers.
Read full review of ExtraHop Reveal(x) »
Anonymous User
Network Consultant at a non-profit
The technical support is good, very good. I would rate their technical support nine out of ten.
Read full review of ExtraHop Reveal(x) »
Anonymous User
Works at jin networks
Their technical support is more effective and of better quality than other competitors. They have more people for...
Read full review of ExtraHop Reveal(x) 360 »
Bintang Parlindungan Siagian
Operations Team Member at Putra Perdana International
We usually do the technical parts ourselves because the deployment and the integration are quite easy. We haven't...
Read full review of ExtraHop Reveal(x) for IT Operations »
Anonymous User
Cyber Security Engineer II at a healthcare company
The solution's technical support is great. Unlike other vendors that take more than two months to fix simple...
Read full review of ExtraHop Reveal(x) »
Anonymous User
Senior Solutions Engineer at a tech services company
Both customer service and support were outstanding when I was a customer. During our POC, they actually developed a...
Read full review of ExtraHop Reveal(x) for IT Operations »
Seksan Srisakorn
Business Development Manager at Westcon-Comstor
I haven't directly dealt with technical support. We just use the solution to detect and respond and reach out to the...
Read full review of ExtraHop Reveal(x) 360 »
Anonymous User
Technical Account Manager at a security firm
We've never had to contact technical support. We haven't had any major issues. Therefore, I wouldn't be able to rate...
Read full review of ExtraHop Reveal(x) »
Dawid Van Der Merwe
Sales Engineer | Technical Sales | Pre-Sales at SUSE
99% of the time it was great. Only had one incident that took some time, but it was resolved eventually with a...
Read full review of ExtraHop Reveal(x) »
Anonymous User
Technical Manager at a tech services company
I would rate the technical support as very good.
Read full review of ExtraHop Reveal(x) for IT Operations »

Review 1 of 20

Petri Alhainen
Administrator at a manufacturing company
I don't think I need any technical support from the website, as it is a basic product. You just plug it in where you...
Read full review of WatchGuard Firebox »
Horacio L. Mille
Founding Partner at Innovadvice
There is an area of improvement in customer service and support.
Read full review of WatchGuard Firebox »
Carlos Jesus
Owner at Level 3
I find the service support to be slow at times, especially in terms of response and case resolution.
Read full review of WatchGuard Firebox »
Arkadiusz Charuba
IT Specialist/Admin at a legal firm
I've never directly reached out to technical support.
Read full review of WatchGuard Firebox »
Jason Lau Quan
Business Development at Lisa Communications Limited
The technical support is good.
Read full review of WatchGuard EPDR »
Scott Eastman
Project Consultant at SysGroup PLC
I have contacted their technical support and they were very, very good.
Read full review of WatchGuard Firebox »
Anonymous User
Network & Voice Engineer at a tech services company
Customer Service: I was satisfied, but I need a quick response instead of the given SLA of four hours. Technical...
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Information Systems Administrator at a logistics company
The support from WatchGuard Firebox is very good.
Read full review of WatchGuard Firebox »
Paal
CFO at a tech vendor
The few times we have contacted Watchguard. They reply promptly without delays.
Read full review of WatchGuard Firebox »
Youri Hart
Managing Director at Port-IT BV
We use this solution because they have a very good support team. They are very knowledgeable about ways of...
Read full review of WatchGuard Firebox »
Anonymous User
Partner & Head of IT Strategy at a computer software company
I haven't interacted with them myself, but my colleagues state that their support line is good.
Read full review of WatchGuard Firebox »
HalChernoff
Enterprise Architect at a wellness & fitness company
Technical support is pretty good. The online knowledge base is usually the best way to go. But I have had some...
Read full review of WatchGuard Firebox »
RedieRamos
Cloud Solutions Architect at a tech services company
I have not contacted technical support by telephone or email. When I have run into problems, I just performed a...
Read full review of WatchGuard EPDR »
RajeshV1
Chief Executive Officer at esupport Solutions Pvt ltd
We've contacted technical support in the past. We've found them to be very good. They are helpful and responsive. I...
Read full review of WatchGuard Firebox »
Andrew Ramsey
President at Precision Solution Group, LLC
Their tech support is great.
Read full review of WatchGuard Firebox »
Anonymous User
Systems Engineer at a financial services firm
Customer Service: It's OK to good. Technical Support: It's OK to good.
Read full review of WatchGuard XTM [EOL] »
Anonymous User
IT Audit Group Head at a tech services company
The technical support here in our country is different vendors or resellers of the firewall WatchGuard. So you just...
Read full review of WatchGuard Firebox »
Anonymous User
Works
When I contacted them, I was satisfied with the customer support. Normally, I have no incidents, so I don’t need much...
Read full review of WatchGuard EPDR »
Anonymous User
IT at a manufacturing company
IN China, the company doesn't really have any presence and so there isn't really technical support we can connect...
Read full review of WatchGuard Firebox »
Michael-Angelo Francis
Senior IT Tech at PCSL
I'm still exploring what's available in my current plan. Once I understand everything better, I'll reach out to...
Read full review of WatchGuard Firebox »
Alexander Tabacman
Security Engineer at Antina Empleos
Customer support for WatchGuard Firebox is very good and very fast. In my experience with WatchGuard support, I...
Read full review of WatchGuard Firebox »
Santosh Thorwat
IT Head at Patil Group
We did not need to use technical support.
Read full review of WatchGuard Firebox »
Scott Morin
Owner / CEO at Midwest Technology Specialists LLC.
I find that their tech support is excellent. And as a reseller, my relationship with my point of contact is also...
Read full review of WatchGuard Firebox »
Anonymous User
IT System Support Administrator at a non-profit
I rate technical support between five to six. Their support response can be time-consuming, and when incidents occur,...
Read full review of WatchGuard Secure Wi‑Fi »
Mohamed AbdelHassanein
Managing Director at Getilock emea
We have some issues with technical support. They provide low responses.
Read full review of WatchGuard Firebox »
Anonymous User
Director at a tech services company
We've dealt with support and they've been good overall.
Read full review of WatchGuard EPDR »
Anonymous User
Information Technology Support Specialist at a financial services firm
We've never used technical support.
Read full review of WatchGuard EPDR »
John Rhines
Network Administrator at ADVANCED SOFTWARE DESIGNS
I haven't had to use technical support very often, but when I have they've been great.
Read full review of WatchGuard Firebox »
Abdul Malik Mohammed
Senior System Engineer at a tech services company
Regarding technical support, they could use more engineers. There is less support from engineers and they give you...
Read full review of WatchGuard Firebox »
Mourad Aissi
Director of Information Systems at Onomo hotels
The support could improve. I had to deal with support to give me new hardware and it took four weeks.
Read full review of WatchGuard Firebox »

Review 1 of 30

Technical Support

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