Compare ExtraHop Networks vs WatchGuard

ExtraHop Networks

Based on 26 reviews.

WatchGuard

Based on 222 reviews.

Latest Research

Buyer's Guide

ExtraHop Reveal(x) 360 vs. WatchGuard Firebox

April 2026

WatchGuard Firebox vs. ExtraHop Reveal(x) 360

Updated: April 2026

Sample Customers

ExtraHop Reveal(x) for IT Operations

Alaska Airlines, bet365, Concur, McKesson, Microsoft, Morgan Stanley, Practice Fusion, Seattle Children's Hospital, Steward Health Care System

ExtraHop Reveal(x)

Wood County Hospital

ExtraHop Reveal(x) 360

Wizards of the Coast

WatchGuard Firebox

Ellips, Diecutstickers.com, Clarke Energy, NCR, Wrest Park, Homeslice Pizza, Fortessa Tableware Solutions, The Phoenix Residence

Popular Solutions

ExtraHop Reveal(x)

3 reviews

ExtraHop Reveal(x) for IT Operations

0 reviews

ExtraHop Reveal(x) 360

0 reviews

WatchGuard Firebox

24 reviews

WatchGuard EPDR

11 reviews

WatchGuard XTM [EOL]

0 reviews

Top Industries

Financial Services Firm

16%

Computer Software Company

Manufacturing Company

Healthcare Company

Comms Service Provider

13%

Computer Software Company

Manufacturing Company

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Henri Heuvel
Technical Consultant at Axians
The typical use case for ExtraHop Reveal(x) that we use is from a security perspective, specifically Network Detect...
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Maksym Toporkov
Head of Research And Development at Quipu GmbH
We were seeking a solution that can effectively identify security incidents within our networks, providing a level of...
Read full review of ExtraHop Reveal(x) 360 »
Out West
Project Manager and IT Management Consultant at a integrator
The focus of the solution has been more on interpreting the interrelationships or interactions between different...
Read full review of ExtraHop Reveal(x) for IT Operations »

Review 1 of 3

Abhishek Saini
Professional Services Engineer at Nex7 IT
My primary use case for WatchGuard Firebox has been network security management and secure connectivity for client...
Read full review of WatchGuard Firebox »
Michael-Foster
Head of IT at Bulkhaul Limited
We use ThreatSync+ NDR for both network monitoring and detection and response.
Read full review of ThreatSync NDR »
Norlia Jalani
Section Head, Information Technology at a transportation company
We are using endpoint solutions such as Panda Adaptive Defense 360, but currently we are using Panda. We are using it...
Read full review of WatchGuard EPDR »
Anonymous User
IT System Support Administrator at a non-profit
We use WatchGuard Secure Wi-Fi because we have used different tools as well, like Ubiquiti. The complexity of...
Read full review of WatchGuard Secure Wi‑Fi »

Review 1 of 4

Customer Service

Serena Bryson
Information Security Program Manager at a non-profit
The support from ExtraHop Reveal(x) is sporadic, it can be good and it can be poor. I rate the support from ExtraHop...
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John Boake
Senior monitoring engineer at a financial services firm
They're great. I would rate them a ten out of ten.
Read full review of ExtraHop Reveal(x) »
Out West
Project Manager and IT Management Consultant at a integrator
Normally, what I find is I need to get past the initial support people and I end up talking to engineers fairly...
Read full review of ExtraHop Reveal(x) for IT Operations »
Henri Heuvel
Technical Consultant at Axians
I would rate the technical support from ExtraHop a solid eight. It's not exceptional, but it's definitely not bad....
Read full review of ExtraHop Reveal(x) »
Amer_Alkhawaldeh
Account Manager at a tech services company
Problems with the response time from the technical support team crop up since support teams might be operating in a...
Read full review of ExtraHop Reveal(x) »
Henry-Steinhauer
Systems Engineer at LifePoint Health
I rate ExtraHop support nine out of 10. I've frequently worked with ExtraHop, and they've always been excellent.
Read full review of ExtraHop Reveal(x) »
Anonymous User
Senior Solutions Engineer at a tech services company
Both customer service and support were outstanding when I was a customer. During our POC, they actually developed a...
Read full review of ExtraHop Reveal(x) for IT Operations »
Anonymous User
Technical Account Manager at a security firm
I would rate technical support a four out of five. There's a little room for improvement.
Read full review of ExtraHop Reveal(x) »
Seksan Srisakorn
Business Development Manager at Westcon-Comstor
The technical support is good and very fast. Support is rated an eight out of ten.
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Dawid Van Der Merwe
Sales Engineer | Technical Sales | Pre-Sales at SUSE
99% of the time it was great. Only had one incident that took some time, but it was resolved eventually with a...
Read full review of ExtraHop Reveal(x) »
Anonymous User
Technical Account Manager at a security firm
We've never had to contact technical support. We haven't had any major issues. Therefore, I wouldn't be able to rate...
Read full review of ExtraHop Reveal(x) »
Simon Sleightholm
Information Assurance and Security Manager at a healthcare company
The technical support is very good.
Read full review of ExtraHop Reveal(x) for IT Operations »
Anonymous User
Works at jin networks
Their technical support is more effective and of better quality than other competitors. They have more people for...
Read full review of ExtraHop Reveal(x) 360 »
Anonymous User
Cyber Security Engineer II at a healthcare company
The solution's technical support is great. Unlike other vendors that take more than two months to fix simple...
Read full review of ExtraHop Reveal(x) »
Seksan Srisakorn
Business Development Manager at Westcon-Comstor
I haven't directly dealt with technical support. We just use the solution to detect and respond and reach out to the...
Read full review of ExtraHop Reveal(x) 360 »
SHAIRAZ KHAN
Presales - Cyber Security at Digital14 UAE
In terms of support, it's always being backed from HQ. A lot of these vendors nowadays, such as ExtraHop or Fidelis,...
Read full review of ExtraHop Reveal(x) for IT Operations »
Anonymous User
Technical Manager at a tech services company
I would rate the technical support as very good.
Read full review of ExtraHop Reveal(x) for IT Operations »
Bintang Parlindungan Siagian
Operations Team Member at Putra Perdana International
We usually do the technical parts ourselves because the deployment and the integration are quite easy. We haven't...
Read full review of ExtraHop Reveal(x) for IT Operations »
Anonymous User
Presales Consultant at a tech services company
We contacted the solution's technical support team for issues related to security layers.
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Anonymous User
Network Consultant at a non-profit
The technical support is good, very good. I would rate their technical support nine out of ten.
Read full review of ExtraHop Reveal(x) »

Review 1 of 20

Petri Alhainen
Administrator at Sulbana Oy
The customer service and support from WatchGuard are excellent. In Finland, the technical support team has always...
Read full review of WatchGuard Firebox »
ScottEastman
Project Consultant at SEVERN HOSPICE LIMITED
The tool's support is responsive and very helpful.
Read full review of WatchGuard Firebox »
Phillip Evely
Network Administrator at Cape Breton Regional Municipality
The support is fantastic. In the 20 years I've had the product, I've only raised three support tickets, which says...
Read full review of WatchGuard EPDR »
Surjith Cs
Sr.System Administrator at a computer software company
The technical support is very fast - when we raise an incident, we get a solution in no time.
Read full review of WatchGuard Firebox »
Anonymous User
Information Systems Administrator at a logistics company
The support from WatchGuard Firebox is very good.
Read full review of WatchGuard Firebox »
HalChernoff
Enterprise Architect at a wellness & fitness company
Technical support is pretty good. The online knowledge base is usually the best way to go. But I have had some...
Read full review of WatchGuard Firebox »
Anonymous User
System Administrator at a logistics company
The support is not the best, but it is good enough. Not everyone has the right skills, so make sure to ask them to...
Read full review of WatchGuard XTM [EOL] »
Steve Rubin
President and Owner at Peak Communication Systems, Inc.
Our partner has used their support. It's really good support. If they don't answer immediately, they get back to you...
Read full review of WatchGuard Firebox »
RajeshV1
Chief Executive Officer at esupport Solutions Pvt ltd
We've contacted technical support in the past. We've found them to be very good. They are helpful and responsive. I...
Read full review of WatchGuard Firebox »
RainerAlbrecht
General Manager at Gemakom
The technical support is very good because when our customer has a problem, they are very dependent on the cloud...
Read full review of WatchGuard Firebox »
Vatsal-Shah
Assistant Technical Manager at Bluefive Technologies (P) Ltd.
I haven't used their support.
Read full review of WatchGuard Firebox »
Santosh Thorwat
IT Head at Patil Group
We did not need to use technical support.
Read full review of WatchGuard Firebox »
Anonymous User
Director at a tech services company
We've dealt with support and they've been good overall.
Read full review of WatchGuard EPDR »
Renan Ruivo
IT Infrastructure at 4 Seniors Brasil
As a partner, we have direct access to development.
Read full review of WatchGuard EPDR »
Anonymous User
Network Administrator at a retailer
There was an incident, back in the day, where I called for support and the guy sort of brushed me off. It was very...
Read full review of WatchGuard Firebox »
RedieRamos
Cloud Solutions Architect at a tech services company
I have not contacted technical support by telephone or email. When I have run into problems, I just performed a...
Read full review of WatchGuard EPDR »
AllenHillstrom
IT Manager at a performing arts
We don't work directly with Cisco tech support. We work with a third-party company to handle support that we can't...
Read full review of WatchGuard Firebox »
Gert Vr
Systems Integrator at It- Consulting
WatchGuard support is highly effective. They maintain an excellent support and help desk service.
Read full review of WatchGuard Firebox »
Shiraz Ahmed
Founder & CEO at Technomatters
I've dealt with support in the past. Maybe it did not meet up as much as the marketing. Maybe there's room for...
Read full review of WatchGuard EPDR »
Anonymous User
Works
When I contacted them, I was satisfied with the customer support. Normally, I have no incidents, so I don’t need much...
Read full review of WatchGuard EPDR »
Tyson Swank
Computer Programmer at Crestwood Inc
I have only had to call once or twice for anything in any of the time that we have had the solution. Most of the...
Read full review of WatchGuard Firebox »
Anonymous User
I.T. Manager at a construction company
I haven't had to use their technical support in about seven years.
Read full review of WatchGuard Firebox »
Ron Cook
IT & Telecommunications at BAA
Support has always resolved every incident. Granted, some items required further research if it was intermittent in...
Read full review of WatchGuard Secure Wi‑Fi »
Samson Huynh
IT Support at a retailer
The technical support team takes time to respond.
Read full review of WatchGuard Firebox »
Kenneth Conklin
Owner at a tech services company
Excellent, although I have very little involvement with technical support, but when I did use technical support, the...
Read full review of WatchGuard XTM [EOL] »
John Giacco
Network Administrator at Peace Bridge
I haven't used WatchGuard's technical support because it is an easy product to use.
Read full review of WatchGuard Firebox »
Jason Lau Quan
Business Development at Lisa Communications Limited
The technical support is good.
Read full review of WatchGuard EPDR »
Mohamed Y Ahmed
Technical & Pre-Sales Manager at GateLock
Technical support for this product is perfect. If you open a ticket with them, even with the slowest SLA, they reply...
Read full review of WatchGuard Firebox »
Mohamed AbdelHassanein
Managing Director at Getilock emea
We have some issues with technical support. They provide low responses.
Read full review of WatchGuard Firebox »
Stefan Bryskhe
CTO at Gandalf
I rate Panda support nine out of 10. It used to be a 10, but support is a little more difficult since they were...
Read full review of WatchGuard EPDR »

Review 1 of 30

Technical Support

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