Compare ExtraHop Networks vs Tenable

ExtraHop Networks

Based on 25 reviews.

Tenable

Based on 232 reviews.

Overview

Information Not Available

Tenable Network Security is a developer of vulnerability detection systems. Tenable Network Security is an American network security company, co-founded by Ron Gula, Jack Huffard, and Renaud Deraison in 2002.

Sample Customers

ExtraHop Reveal(x) for IT Operations

Alaska Airlines, bet365, Concur, McKesson, Microsoft, Morgan Stanley, Practice Fusion, Seattle Children's Hospital, Steward Health Care System

ExtraHop Reveal(x) 360

Wizards of the Coast

Tenable.io Container Security

ServiceMaster

Popular Solutions

ExtraHop Reveal(x)

5 reviews

ExtraHop Reveal(x) for IT Operations

0 reviews

ExtraHop Reveal(x) 360

1 reviews

Tenable Nessus

11 reviews

Tenable Security Center

17 reviews

Tenable Vulnerability Management

19 reviews

Top Industries

Financial Services Firm

16%

Computer Software Company

12%

Educational Organization

Government

Computer Software Company

12%

Financial Services Firm

11%

Educational Organization

10%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Maksym Toporkov
Head of Research And Development at Quipu GmbH
We were seeking a solution that can effectively identify security incidents within our networks, providing a level of...
Read full review of ExtraHop Reveal(x) 360 »
Out West
Project Manager and IT Management Consultant at a integrator
The focus of the solution has been more on interpreting the interrelationships or interactions between different...
Read full review of ExtraHop Reveal(x) for IT Operations »
Anonymous User
Assistant VP, Idm Compliance at a financial services firm
Being in a financial institution, we have certain regulations such as PCI DSS, so we want to ensure any connection...
Read full review of ExtraHop Reveal(x) »

Review 1 of 3

Mani Bommisetty
Infrastructure patching Manager at a manufacturing company
I use Tenable Vulnerability Management to scan the network, including servers and endpoints, to identify risks in our...
Read full review of Tenable Vulnerability Management »
OndrejKOVAC
Solution engineer at EXPERTience
The primary use case for Tenable Security Center among my clients is risk-based vulnerability management. It involves...
Read full review of Tenable Security Center »
Yusuf_Hashmi
Chief Information Security Officer at Jubil
I use this solution for vulnerability management for the infrastructure, one cloud security, CSPM, and application...
Read full review of Tenable One Exposure Management Platform »
AbhishekPandey5
Senior Consultant at Payatu
I am using it for Asset Discovery, vulnerability management and threat intel. Tenable OT Security is for asset...
Read full review of Tenable OT Security »
Jonathan-Pereira
Cyber Security Architect at a comms service provider
I have at least three use cases. One is for ITDR solutions for threat detection. Another is the vulnerability...
Read full review of Tenable.io Web Application Scanning »

Review 1 of 5

Customer Service

Amer_Alkhawaldeh
Account Manager at a tech services company
Problems with the response time from the technical support team crop up since support teams might be operating in a...
Read full review of ExtraHop Reveal(x) »
John Boake
Senior monitoring engineer at a financial services firm
They're great. I would rate them a ten out of ten.
Read full review of ExtraHop Reveal(x) »
Henry-Steinhauer
Systems Engineer at LifePoint Health
I rate ExtraHop support nine out of 10. I've frequently worked with ExtraHop, and they've always been excellent.
Read full review of ExtraHop Reveal(x) »
Out West
Project Manager and IT Management Consultant at a integrator
Normally, what I find is I need to get past the initial support people and I end up talking to engineers fairly...
Read full review of ExtraHop Reveal(x) for IT Operations »
Serena Bryson
Information Security Program Manager at a non-profit
The support from ExtraHop Reveal(x) is sporadic, it can be good and it can be poor. I rate the support from ExtraHop...
Read full review of ExtraHop Reveal(x) »
Anonymous User
Network Consultant at a non-profit
The technical support is good, very good. I would rate their technical support nine out of ten.
Read full review of ExtraHop Reveal(x) »
Bintang Parlindungan Siagian
Operations Team Member at Putra Perdana International
We usually do the technical parts ourselves because the deployment and the integration are quite easy. We haven't...
Read full review of ExtraHop Reveal(x) for IT Operations »
Anonymous User
Technical Account Manager at a security firm
I would rate technical support a four out of five. There's a little room for improvement.
Read full review of ExtraHop Reveal(x) »
Seksan Srisakorn
Business Development Manager at Westcon-Comstor
I haven't directly dealt with technical support. We just use the solution to detect and respond and reach out to the...
Read full review of ExtraHop Reveal(x) 360 »
Anonymous User
Technical Account Manager at a security firm
We've never had to contact technical support. We haven't had any major issues. Therefore, I wouldn't be able to rate...
Read full review of ExtraHop Reveal(x) »
Seksan Srisakorn
Business Development Manager at Westcon-Comstor
The technical support is good and very fast. Support is rated an eight out of ten.
Read full review of ExtraHop Reveal(x) »
Anonymous User
Senior Solutions Engineer at a tech services company
Both customer service and support were outstanding when I was a customer. During our POC, they actually developed a...
Read full review of ExtraHop Reveal(x) for IT Operations »
Anonymous User
Technical Manager at a tech services company
I would rate the technical support as very good.
Read full review of ExtraHop Reveal(x) for IT Operations »
SHAIRAZ KHAN
Presales - Cyber Security at Digital14 UAE
In terms of support, it's always being backed from HQ. A lot of these vendors nowadays, such as ExtraHop or Fidelis,...
Read full review of ExtraHop Reveal(x) for IT Operations »
Anonymous User
Cyber Security Engineer II at a healthcare company
The solution's technical support is great. Unlike other vendors that take more than two months to fix simple...
Read full review of ExtraHop Reveal(x) »
Dawid Van Der Merwe
Sales Engineer | Technical Sales | Pre-Sales at SUSE
99% of the time it was great. Only had one incident that took some time, but it was resolved eventually with a...
Read full review of ExtraHop Reveal(x) »
Anonymous User
Works at jin networks
Their technical support is more effective and of better quality than other competitors. They have more people for...
Read full review of ExtraHop Reveal(x) 360 »
Anonymous User
Presales Consultant at a tech services company
We contacted the solution's technical support team for issues related to security layers.
Read full review of ExtraHop Reveal(x) »
Simon Sleightholm
Information Assurance and Security Manager at a healthcare company
The technical support is very good.
Read full review of ExtraHop Reveal(x) for IT Operations »

Review 1 of 19

Buthainah Al-Balharith
Information Technology Security Engineer at Direct Choice
I haven't contacted the support team yet.
Read full review of Tenable Security Center »
Antonio Scola
Owner at SUNLIT TECHNOLOGIES
Technical support is okay. We don't have any complaints about their level of service. They are knowledgeable and...
Read full review of Tenable Vulnerability Management »
DimitrisMakris
Information Security Architect at Injazat Data Systems
The technical support is good and provides a quick response whenever contacted by us.
Read full review of Tenable Security Center »
SumeshKumar
Manager Cloud Security at Hitachi Systems, Ltd.
Tenable Cloud Security's technical support is good. They can help you out if you get stuck with some issues.
Read full review of Tenable Cloud Security »
Jairo Willian Pereira
Information Security Manager at a retailer
It SLA/support are enough.
Read full review of Tenable Nessus »
VictorAkidiva
Security Architect at ModusBox
Technical support has been excellent and provides a lot of support when needed.
Read full review of Tenable Security Center »
Antonio Scola
Owner at SUNLIT TECHNOLOGIES
I would rate the technology support as nine out of ten.
Read full review of Tenable Lumin »
Trirong Phuaythip
Solution Consultant at Westcon-Comstor
The tickets are passed quickly. Their support manager works proactively in scheduling meetings and solving the issues...
Read full review of Tenable Security Center »
Yusuf-Hashmi
Sr. Director - Group Head - IT Security (CISO) at Jubilant Organosys Ltd., India, Leading Chemical M
Tenable support is good. I haven't had any issues with the response we get from them.
Read full review of Tenable Lumin »
Mahmoud_Mohamed
Infrastructure Engineer at IP Protocol INC
The technical support services are good.
Read full review of Tenable OT Security »
Venugopal Potumudi
Senior Consultant at Tata Consultancy
We generally don't have a lot of requirements for tech support with Tenable. We have been using it for so long, we...
Read full review of Tenable Nessus »
Robert Cheruiyot
IT Security Consultant at Microlan Kenya Limited
We haven't had a lot of challenges with the solution and therefore have not really contacted technical support.
Read full review of Tenable.io Web Application Scanning »
Matthew Weisler
Sole Proprietor at Core-Infosec
I have not needed technical support. A colleague reported that a licensing issue took two weeks to resolve. A bigger...
Read full review of Tenable Nessus »
Girish RAWAT
Project manager at Primus Software Corporation
The technical support needs improvement. Currently, it takes time, which might be due to the free version, but...
Read full review of Tenable.io Web Application Scanning »
Anonymous User
Solutions and Services Manager at a tech services company
The solution's technical support is not good. I rate the technical support a three out of ten.
Read full review of Tenable Cloud Security »
Jonathan-Pereira
Cyber Security Architect at a comms service provider
For local support, I would rate it as an eight, and for global support, I would rate it as a nine out of ten.
Read full review of Tenable OT Security »
Anonymous User
Security Specialist at a security firm
Many times, I get some answers that are not suitable information for my query. Thus, I need to escalate our vendors...
Read full review of Tenable Vulnerability Management »
Reviewer843121
Founder & CEO at a tech services company
I've never needed to contact Tenable support, I've been able to resolve any issues myself.
Read full review of Tenable Nessus »
Pov Men
Network Security Engineer at np secure
The customer service/technical support for the solution is very good.
Read full review of Tenable Vulnerability Management »
Dobrisa Dobrenic
Assistant Director for Computing and Network infrastructure at SRCE
We haven't contacted Tenable Nessus for assistance or questions because we haven't encountered any serious issues,...
Read full review of Tenable Nessus »
Anonymous User
Information Security Analyst at a retailer
I rate Tenable support 10 out of 10. They're top-of-the-line. It's the best support I've worked with so far.
Read full review of Tenable Nessus »
Sirish Kumar
Director at Inspyretek Solutions
The support is very good.
Read full review of Tenable Vulnerability Management »
Shay Chouker
CSO at a manufacturing company
I rate the technical support around three to four out of ten. Sometimes, when we had problems, it was hard to get...
Read full review of Tenable Vulnerability Management »
Anonymous User
Security Consultan at a security firm
They assist me every day, not just daily but several times a week, around three to four times. I handle support for...
Read full review of Tenable.io Container Security »
Pov Men
Network Security Engineer at np secure
I am satisfied with technical support.
Read full review of Tenable SecurityCenter Continuous View [EOL] »
Joey Smith
Medical Device Cybersecurity Analyst at a healthcare company
I don't generally talk to tech support. That's handled by my colleague or someone else in the security team. But I...
Read full review of Tenable Security Center »
Anonymous User
CISO at a financial services firm
The solution's technical support is quite good and very supportive. I rate the technical support nine and a half out...
Read full review of Tenable.io Container Security »
VishalShah
Senior Information Security Engineer at a consultancy
Technical support requires constant follow up and that is an issue. Once they are made aware of an issue, it takes...
Read full review of Tenable Vulnerability Management »
Sandip Deshmukh
Cyber Security Expert at Birlasoft IndiaLtd.
We receive very good technical support from the team in India. We're very happy with them. I'm also in touch with...
Read full review of Tenable Nessus »
Taras Dubrova
BDM at Oberig-it
Our vendor is Broadview, and they offer various support levels. In a typical scenario, with the initial level of...
Read full review of Tenable Cloud Security »

Review 1 of 30

Technical Support

No Data Available

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