Compare Exabeam vs Viavi Solutions

Exabeam

Based on 227 reviews.

Viavi Solutions

Based on 11 reviews.

Latest Research

Buyer's Guide

NetMon vs. Observer GigaStor

August 2026

NetMon vs. Observer GigaStor

Updated: August 2026

Sample Customers

NetMon

Sera-Brynn

Network Instruments Observer

Brno University of Technology

Observer GigaStor

Cisco Systems, Hawaiian Telecom, Renown Health, State of Nevada, U.S. Department of Veteran Affairs, Allstate Insurance, Jack Henry & Associates, United States Airforce, US Bank, Blue Cross Blue Shield of Minnesota, Texas Tech University Health Sciences Center, Chicago Board Options Exchange

Observer Apex

Capita

ObserverLIVE

Exmark Manufacturing, Foskor, US Deptartment of Veteran Affairs

Popular Solutions

10 reviews

11 reviews

1 reviews

0 reviews

Network Instruments Observer

0 reviews

Observer Apex

0 reviews

Top Industries

Construction Company

15%

Financial Services Firm

11%

Outsourcing Company

11%

Comms Service Provider

Construction Company

17%

Financial Services Firm

13%

Outsourcing Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SumitKumar20
Security Engineer at Granicus Inc.
The use case for LogRhythm SIEM is to ensure log retention is the primary focus and meets project requirements. Every...
Read full review of LogRhythm SIEM »
Venda E
Cloud Option Engineer at a tech vendor
My main use case for LogRhythm UEBA [EOL] is detecting insider threats and anomalous user behavior, and I rely on it...
Read full review of LogRhythm UEBA [EOL] »
AshishDubey
Product manager at Tata Communications Ltd
My company is currently looking at how we can have a better engagement with LogRhythm so that we can propose a...
Read full review of LogRhythm NDR [EOL] »
Anonymous User
Enterprise Account Manager South at a outsourcing company
I have been using Exabeam Fusion SIEM for about a year because it is the newer cloud native based solution with user...
Read full review of Exabeam »
SumitRangari
Pan India IT Infrastructure Management / End-user Services at Tata Group
We have outsourced our SIEM solutions at the moment, and we are using it.We have been using LogRhythm in our...
Read full review of NetMon »

Review 1 of 5

Jeroen-Dubbelman
Director at Bitrate

Read full review of Observer GigaStor »
JeroenDubbelman
Director at Bitrate
Our clients use the solution for visibility. They use it to understand the traffic and store years' worth of traffic...
Read full review of Viavi Observer Platform »
Jeroen-Dubbelman
Director at Bitrate
The primary use case is for monitoring and troubleshooting. We also use it for security.
Read full review of Observer Apex »
MOHAMEDABDELAZIM
IT manager at Mannai
We have experience with the VIAVI solutions, specifically the ObserverLIVE platform, which we use for network...
Read full review of ObserverLIVE »
Anonymous User
Engineer at a comms service provider

Read full review of Network Instruments Observer »

Review 1 of 5

Customer Service

Monsur Ahmed
Software management at Midland Bank
We have consulted with the technical support team on a couple of things. I would say that they are ok.
Read full review of NetMon »
Subhash Sreenivasan
Head of Professional Services at NiyoSecure
We have specialists, and whenever we need technical support, we can easily get it.
Read full review of LogRhythm SIEM »
AshishDubey
Product manager at Tata Communications Ltd
Apart from the response delay, the solution's technical support is good.
Read full review of NetMon »
Joseph W.
System Administrator at GOLDENWEST FEDERAL CREDIT UNION
Initially, tech support was a solid ten out of ten when we first started. Over the last couple of years, they have...
Read full review of LogRhythm SIEM »
Joel Mathew
Associate - Security Operations Centre analyst at a security firm
I have not personally escalated any questions to LogRhythm technical support.
Read full review of LogRhythm SIEM »
Muluken Mekonene
Network Engineer at Insa
Exabeam Fusion SIEM's technical support is very good, and I rate Exabeam Fusion SIEM an eight out of ten for...
Read full review of Exabeam »
Ashlish Baria
Manager of Information Security at a financial services firm
I would rate the technical support as a nine out of ten. We have had some issues. Though overall, support has been...
Read full review of LogRhythm SIEM »
Anonymous User
Chief Security Officer at Optomany
The feedback I get from the analysts in the team is the first-line support is your traditional first line support,...
Read full review of LogRhythm SIEM »
Anonymous User
Senior Manager IT Security at Virginia Premier Health
I've used tech support. They're very helpful, very knowledgeable people who genuinely care about you and want to see...
Read full review of LogRhythm SIEM »
Anonymous User
Lead Info Security Architect
They are really good. Whenever I've needed their help, opened up a ticket, I haven't had any issues getting help from...
Read full review of LogRhythm SIEM »
Wadson Fleurigene
Information Security Engineer at Seminole Tribe of Florida
Technical support could use a little work in the terms of responding back. The feedback that we received is they do...
Read full review of LogRhythm SIEM »
Anonymous User
Senior Security Engineer at a healthcare company
We have used LogRhythm technical support. The response is really good.
Read full review of LogRhythm SIEM »
Anonymous User
Information Security Analyst 2 at a non-profit
I've used LogRhythm tech support. I would rate it as very good, not excellent. For instance, we were trying to deal...
Read full review of LogRhythm SIEM »
Chamini Ellawala
Associate Senior Engineer - Network & Security at Connex Information Technologies (Pvt) Ltd.
You can request support and they respond immediately. They're really good.
Read full review of LogRhythm SIEM »
Anonymous User
Senior Security Engineer at Augeo Marketing
We have used technical support. The last issue that I opened was because I didn't have the correct parsing support...
Read full review of LogRhythm SIEM »
Anonymous User
Security Advisor at a manufacturing company
I don't use it. My cohort, who is more of the SIEM admin, he uses it quite a bit. I think he's happy with it, as far...
Read full review of LogRhythm SIEM »
Kevin Merolla
Global Security Manager at Chart Industries Inc
Their technical support is second to none and is one of the reasons why we continue to invest in and consider...
Read full review of LogRhythm SIEM »
Anonymous User
Data Security Architect at a comms service provider
Their technical support isn't so great.
Read full review of NetMon »
Anonymous User
Senior Security Analyst at a transportation company
I've had to engage LogRhythm technical support on many occasions. They've always been quick to respond and are very...
Read full review of LogRhythm SIEM »
Rajin Sandira
Engineer Information Security at N-Able (Pvt) Ltd
The automated response capabilities of LogRhythm SIEM are quite good, but in comparison to something like Wazuh,...
Read full review of LogRhythm SIEM »
Anonymous User
Senior Security Analyst at a energy/utilities company
I have used a lot of tech support, and I think it's the best out of other SIEMs that I have worked with: McAfee ESM...
Read full review of LogRhythm SIEM »
Timothy Sueck
Security Analyst at a financial services firm
Mostly very good. We have had some issues that have taken a long time to resolve, various technical issues that have...
Read full review of LogRhythm SIEM »
Anonymous User
EMS-Scada Infrastructure Engineer at a energy/utilities company
It is a great experience all the time working with them. They are very useful, if they don't have the answer, they...
Read full review of LogRhythm SIEM »
Anonymous User
Deputy Ciso at Temple University
They're awesome. We use them all the time. I tell my staff that whenever you have an issue, the first thing you do is...
Read full review of LogRhythm SIEM »
Anonymous User
Graduate Student at a tech services company
The customer support was quite good. They had a solid customer support platform, and their responses were always very...
Read full review of Exabeam »
Anonymous User
SOC Analyst at PLS Financial
The product offers excellent service and technical sport. They're very prompt with getting back to our team...
Read full review of LogRhythm SIEM »
Gene Cupstid
Security Engineer at a logistics company
I have only needed support a couple of times so far, we've opened a few cases with tech support. I can't sing too...
Read full review of LogRhythm SIEM »
Anonymous User
FSE at a computer software company
They provide very good support.
Read full review of LogRhythm SIEM »
Anonymous User
Manager Security Operations Center at a leisure / travel company
I have not used technical support, as I do not troubleshoot the application itself. We are technically just...
Read full review of LogRhythm SIEM »
Kevin Merolla
Global Security Manager at Chart Industries Inc
Tech support LogRhythm is one of my favorites. Of all the solutions I deal with, those guys and girls are insanely...
Read full review of LogRhythm SIEM »

Review 1 of 30

JeroenDubbelman
Director at Bitrate
The support is very good.
Read full review of Viavi Observer Platform »
Jeroen-Dubbelman
Director at Bitrate
If things get complicated, they can get complicated. But then again, what you lose in support, you gain in getting...
Read full review of Observer GigaStor »
Anonymous User
Support Engineer at Talentys SA
Technical support is pretty responsive. I remember that I had an issue getting information from the documentation...
Read full review of Observer GigaStor »
Anonymous User
IT Network Professional at a insurance company
Customer Service: I would give customer service a rating of 9/10. Technical Support: I would give technical support a...
Read full review of Observer GigaStor »
Anonymous User
MFG Diagnostic Integrator at a tech services company
Technical support is very knowledgeable and very helpful. They typically go out of their way to help and get whatever...
Read full review of Observer GigaStor »
Anonymous User
Engineer at a comms service provider
Customer Service: Customer service was below average. Technical Support: The local value added reseller did not know...
Read full review of Network Instruments Observer »
Anonymous User
Network Engineer Sr at a healthcare company
The technical support is very responsive and knowledgeable.
Read full review of Observer GigaStor »
Anonymous User
Network Engineer at Talentys SA
It's a little expensive.
Read full review of Observer GigaStor »
MOHAMEDABDELAZIM
IT manager at Mannai
Technical support is good. I would give their tech support an eight out of ten rating.
Read full review of ObserverLIVE »

Review 1 of 9

Technical Support

No Data Available

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