Compare Exabeam vs NETSCOUT

Exabeam

Based on 227 reviews.

NETSCOUT

Based on 187 reviews.

Latest Research

Buyer's Guide

NETSCOUT Network & Application Observability vs. NetMon

November 2026

NETSCOUT Network & Application Observability vs. NetMon

Updated: November 2026

Buyer's Guide

NETSCOUT Network & Application Observability vs. NetMon

November 2026

NetMon vs. NETSCOUT Network & Application Observability

Updated: November 2026

Overview

Information Not Available

NETSCOUT Systems, Inc. is a provider of integrated computer network performance management products. NETSCOUT products include packet Sniffer and nGenius packet flow recorder. It is headquartered in Westford, Massachusetts and has approximately 800 employees. NETSCOUT serves the enterprise community, government agencies and telecommunications service providers. At various times NETSCOUT acquired the companies Network General and Fidelia Technology.

Sample Customers

NetMon

Sera-Brynn

NETSCOUT Network & Application Observability

Cerner Corporation

Popular Solutions

LogRhythm SIEM

5 reviews

Exabeam

4 reviews

NetMon

1 reviews

NETSCOUT Network & Application Observability

5 reviews

NETSCOUT Arbor DDoS Protection & Mitigation

9 reviews

OptiView XG [EOL]

0 reviews

Top Industries

Outsourcing Company

13%

Construction Company

12%

Financial Services Firm

11%

Manufacturing Company

Outsourcing Company

13%

Financial Services Firm

11%

Comms Service Provider

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Venda E
Cloud Option Engineer at a tech vendor
My main use case for LogRhythm UEBA [EOL] is detecting insider threats and anomalous user behavior, and I rely on it...
Read full review of LogRhythm UEBA [EOL] »
Monsur Ahmed
Software management at Midland Bank
We use it for cyber security. It is designed to help organizations detect and respond to security threats effectively
Read full review of LogRhythm NDR [EOL] »
Rajin Sandira
Engineer Information Security at N-Able (Pvt) Ltd
Generally here in Sri Lanka, I recommend LogRhythm SIEM mainly to banks and large enterprise customers with multiple...
Read full review of LogRhythm SIEM »
Anonymous User
Enterprise Account Manager South at a outsourcing company
I have been using Exabeam Fusion SIEM for about a year because it is the newer cloud native based solution with user...
Read full review of Exabeam »
SumitRangari
Pan India IT Infrastructure Management / End-user Services at Tata Group
We have outsourced our SIEM solutions at the moment, and we are using it.We have been using LogRhythm in our...
Read full review of NetMon »

Review 1 of 5

Anonymous User
Director Of Research And Development at a comms service provider

Read full review of NETSCOUT Arbor DDoS Protection & Mitigation »
Hasan Toffaha
Newwork And Collaboration Supervisor at Nafeza
The major use case for me is that it gives me insight into the consumed bandwidth. My company has 12 sites over one...
Read full review of NETSCOUT Network & Application Observability »

Review 1 of 2

Customer Service

Aniruddh Kurundkar
Lead Consultant at Neutrino Tech Systems
Exabeam provided great support and helped us overcome any problems and obstacles we faced, especially when we had...
Read full review of Exabeam »
Joel Mathew
Associate - Security Operations Centre analyst at a security firm
I have not personally escalated any questions to LogRhythm technical support.
Read full review of LogRhythm SIEM »
Lahiru Prabath
Engineer - Network and Security at Connex Information Technologies
The technical support has been very good. They are very supportive, and I'd give them a rating of ten out of ten.
Read full review of LogRhythm SIEM »
Monsur Ahmed
Software management at Midland Bank
I find their assistance valuable and I must commend the helpfulness of their reporting. I would rate it seven out of...
Read full review of LogRhythm NDR [EOL] »
SYAFIIE ZUKHEY
Security Engineer at M.Tech
The technical support team is quite good and responsive. They meet their SLAs and are knowledgeable.
Read full review of NetMon »
Chris Goff
Senior Security Engineer at a healthcare company
It's been very good. I've had a couple instances where it's taken a week or more to figure out the issue. But...
Read full review of LogRhythm SIEM »
Anonymous User
Senior Security Analyst at a leisure / travel company
Technical support is fantastic.
Read full review of LogRhythm SIEM »
Anonymous User
Information Security Analyst at a legal firm
I've used their training. I have not used their tech support. Again, we have an administrator, he's been there. He...
Read full review of LogRhythm SIEM »
Sadat Mohammad Rifat
Business Manager at LS Systems Philippines
We are not an end-user and therefore do not directly deal with technical support. In terms of the support, the...
Read full review of LogRhythm SIEM »
Anonymous User
Graduate Student at a tech services company
The customer support was quite good. They had a solid customer support platform, and their responses were always very...
Read full review of Exabeam »
Anonymous User
Associate Team Lead - IT Service Desk at a tech services company
It is good.
Read full review of LogRhythm SIEM »
Anonymous User
Senior IT Security Analyst at a retailer
I've been working a lot with technical support, technical professional services. We just recently did an audit of our...
Read full review of LogRhythm SIEM »
Anonymous User
Security Analyst 3 at a comms service provider
We have used LogRhythm tech support and they are excellent. They have been very helpful.
Read full review of LogRhythm SIEM »
Prince Prince
Technical Analyst 4 at a energy/utilities company
When I escalated issues to technical support, it initially took them fifteen to twenty minutes to respond....
Read full review of Exabeam »
Anonymous User
IT Security Architect at a construction company
We use the tech support on a daily basis. They are very easy to reach. There is always a person whom you can talk to...
Read full review of LogRhythm SIEM »
Steve Bonek
Information Security Manager at a tech vendor
Tech support's been great. Every time we work with them on any upgrades or any questions about any of the anything we...
Read full review of LogRhythm SIEM »
Anonymous User
Senior Cyber Security Engineer at a healthcare company
I have not personally used it, but a co-worker has. So far, we're very happy with it.
Read full review of LogRhythm SIEM »
Anonymous User
Senior Solutions Architect at a tech services company
We have reached out to technical support in the past, and it's quite good. We've found them to be very good and very...
Read full review of Exabeam »
Anonymous User
Threat And Awareness Manager at a tech services company
A couple of the team do tend to find that certainly the initial contact with support slows things down a little bit....
Read full review of LogRhythm SIEM »
Briane Harris
SOC Analyst at a financial services firm
I open tickets frequently, especially in the beta program. To get the first response is usually a little slow, but...
Read full review of LogRhythm SIEM »
Anonymous User
Security Engineer at a financial services firm
We usually do end up having to remind technical support about our issues, get back in touch with them to see what the...
Read full review of LogRhythm SIEM »
Anonymous User
SOC Analyst at PLS Financial
The product offers excellent service and technical sport. They're very prompt with getting back to our team...
Read full review of LogRhythm SIEM »
Anonymous User
Sec Eng at a financial services firm
There were a lot of support calls we went through, and they would tweak and change a few settings here and there....
Read full review of LogRhythm SIEM »
Anonymous User
Network Security at a energy/utilities company
The LogRhythm support system is phenomenal. I can’t give those guys enough praise. If I have a problem or a question...
Read full review of LogRhythm SIEM »
Anonymous User
Cybersecurity Solutions Architect at a tech vendor
I would rate the presale support 3 out of 5. They could be in contact more and give more information. It's average. I...
Read full review of LogRhythm SIEM »
Anonymous User
Senior Manager IT Security at Virginia Premier Health
I've used tech support. They're very helpful, very knowledgeable people who genuinely care about you and want to see...
Read full review of LogRhythm SIEM »
Anonymous User
Senior Security Analyst at a transportation company
I've had to engage LogRhythm technical support on many occasions. They've always been quick to respond and are very...
Read full review of LogRhythm SIEM »
Anonymous User
SOC Manager at a energy/utilities company
We have been using quite a lot of technical support. Every time we have any issues, we will create a ticket to...
Read full review of LogRhythm SIEM »
Gordon Wallum
IT Security Administrator at a energy/utilities company
They're hard to get a hold of. We've tried to work with a couple of engineering department guys there. We've called...
Read full review of LogRhythm SIEM »
Austin Spell
Information Technology
We've had really good experiences with LogRhythm's technical support for things that are already in the environment....
Read full review of LogRhythm SIEM »

Review 1 of 30

Ian Munoz
Ingeniero en Telecomunicaciones at a energy/utilities company
We have never contacted support before, so I cannot provide an answer regarding this aspect.
Read full review of NETSCOUT Network & Application Observability »
FaisalAbbasi
Dty. Chief Executive Officer at Transworld Associates (Pvt.)
Arbor's technical support is very good, we've had no issues with it.
Read full review of NETSCOUT Arbor DDoS Protection & Mitigation »
AyodejiAbimbola
Senior Client Sales Manager at TIGER LOGIC
The technical support of Arbor DDoS is good.
Read full review of NETSCOUT Arbor DDoS Protection & Mitigation »
DejanBlagojevic
Presales Engineer at Exclusive-networks
Arbor's tech support staff knows what it is doing.
Read full review of NETSCOUT Arbor DDoS Protection & Mitigation »
Anonymous User
Network Engineer at a tech consulting company
I don't directly interface with the technical support. There is another group which does that in my company.
Read full review of NETSCOUT Network & Application Observability »
Andy Hsu
Network Design and Engineer at a financial services firm
The tech support team has been helpful. They are easy to engage and they're willing to engage the resources that we...
Read full review of NETSCOUT Network & Application Observability »
Anonymous User
Security Consultant
Tech support is very good. On a scale of one to ten, they are a seven to eight. They're very responsive. Compared to...
Read full review of NETSCOUT Arbor DDoS Protection & Mitigation »
Anonymous User
Cyber Security Analyst at a tech services company
I would rate the technical support a 7/10.
Read full review of NETSCOUT Arbor DDoS Protection & Mitigation »
Dom Fitzgibbon
Director at PlexNet Pty Ltd
Customer Service: PlexNet Pty Ltd in Australia provides this aspect of NETSCOUT but I have found the local team to be...
Read full review of NETSCOUT Network & Application Observability »
George Dohanich
Telecom Design Engineer at a comms service provider
Technical support is good. We've got good onsite support and those guys are generally available.
Read full review of NETSCOUT Network & Application Observability »
Anonymous User
IT Security Manager at a comms service provider
We’ve received technical support mainly from Thailand. The guy who supported us was very competent with the products.
Read full review of NETSCOUT Arbor DDoS Protection & Mitigation »
Yassine-Ibnoucheikh
Regional Technical Manager at HTBS
The regional support here in African could improve, such as marketing and account managers.
Read full review of NETSCOUT Arbor DDoS Protection & Mitigation »
Anonymous User
Network Security Architecture at a financial services firm
I've used NETSCOUT's technical support a number of times. I would rate it at 8 out of 10. They are doing well, there...
Read full review of NETSCOUT Arbor DDoS Protection & Mitigation »
David Soper
Network Engineer at Applied Systems
The technical support is good. Every time that we reach out to NETSCOUT, they have responded quickly. The engineers...
Read full review of NETSCOUT Network & Application Observability »
Anonymous User
Network at a healthcare company
Customer Service: I would give it a 9. It's Fantastic. Technical Support: I've never had to use it.
Read full review of OptiView XG [EOL] »
Anonymous User
IT Manager at a consumer goods company
I have asked technical support for help, and I had a good experience. Usually, support would push me towards training...
Read full review of OptiView XG [EOL] »
Norvell Barber
Technology Manager at Wells Fargo
I have onsite technical support. They are rock stars. The support is phenomenal.
Read full review of NETSCOUT Network & Application Observability »
Anonymous User
Senior Designer
The technical support is OK. While it is not outstanding, we don't have any complaints.
Read full review of NETSCOUT Network & Application Observability »
Nikolay Panayotov
Network Engineer at A1 Bulgaria
The technical support team is very effective in resolving issues. I rate the support at ten out of ten.
Read full review of NETSCOUT Arbor DDoS Protection & Mitigation »
Anonymous User
Cloud Security Specialist at a tech services company
My interaction with tech support was really nice. I used to be part of HPE some time ago and I understand how those...
Read full review of NETSCOUT Arbor DDoS Protection & Mitigation »
Anonymous User
Network Services Coordinator at a educational organization
Customer Service: 10/10. Technical Support: 10/10.
Read full review of OptiView XG [EOL] »
Anonymous User
Engineer at a tech services company
We have an account with them and each engineer has an account where they can log TAC cases, and our sales engineer...
Read full review of NETSCOUT Network & Application Observability »
Anonymous User
Manager at a energy/utilities company
The technical support has been very attentive and responsive to our needs when I have called.
Read full review of NETSCOUT Network & Application Observability »
Manohar Rajoria
Sr. Manager at a energy/utilities company
The support is fine. The ISP team works directly with the Arbor team, so they would have a better idea about that...
Read full review of NETSCOUT Arbor DDoS Protection & Mitigation »
Dmytro Okhrushchak
CTO at UkrNet
I would rate the technical support from Arbor DDoS an eight out of ten. There is room for improvement; the first line...
Read full review of NETSCOUT Arbor DDoS Protection & Mitigation »
Anonymous User
Traffic Management skill center at a comms service provider
Technical support was knowledgeable and responsive.
Read full review of NETSCOUT Arbor DDoS Protection & Mitigation »
Anonymous User
Network Analyst at a transportation company
I personally have not contacted support. I just haven't had time for anything like that. I had other people use it,...
Read full review of OptiView XG [EOL] »
Anonymous User
Network Engineer at a tech vendor
The technical support is excellent.
Read full review of NETSCOUT Network & Application Observability »
Anonymous User
Engineer at a tech services company
I have never engaged technical support.
Read full review of OptiView XG [EOL] »
Mike Ostrander
Data Communications Engineering Manager at a government
We have a relationship with a NETSCOUT engineer, so I usually just email him or call him, or email or call our rep,...
Read full review of NETSCOUT Network & Application Observability »

Review 1 of 30

Technical Support

No Data Available

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