Compare Enghouse Interactive vs SAP

Enghouse Interactive

SAP

Based on 1587 reviews.

Sample Customers

Syntellect CosmoCom

Helly Hansen, PlaceMakers, Scottish Borders Council, Spotless Group Limited, Affinion International, Green Mountain Energy, Metro Bank, MobilePeople

SAP Business Communications Manager

Kaeser Kompressoren

Popular Solutions

SAP S/4HANA

60 reviews

SAP BusinessObjects Business Intelligence Platform

13 reviews

SAP ERP

17 reviews

Top Industries

No Data Available

Manufacturing Company

13%

Computer Software Company

10%

Financial Services Firm

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Kopparapu Venkatesh Prasad
Engineer at a tech vendor
SAP PowerDesigner is a tool that helps us create our database and monitor our data to reduce redundancy. I will...
Read full review of SAP PowerDesigner »
Deepak Madhavan
Delivery Head- IT Shared Services at a manufacturing company
I manage an SAP Central competence, and we are working on multiple S/4HANA implementations. Our Webex begins with...
Read full review of SAP S/4HANA »
Ramesh Pampana
Manager, SAP Practice at a computer software company
With SAP S/4HANA Cloud, we are doing migrations, spin-offs, starboards, and implementations. We are doing end-to-end...
Read full review of SAP S/4HANA Cloud »
Achmad Dimyati
IT Service Management Team Lead at a financial services firm
From my experience with SAP ERP, it is being used for many things. I started from a manufacturing company where it...
Read full review of SAP ERP »
PawanDihiye
Manager at Adidas
The use cases for SAP Signavio Process Intelligence vary depending on the industry, and recently, I have worked on a...
Read full review of SAP Signavio Process Intelligence »

Review 1 of 5

Customer Service

No Data Available

Dhiraj Jankar
Senior SAP Basis Consultant at a consultancy
SAP support isn't on par with products like Microsoft Azure or AWS. It's nowhere close to the competitors.
Read full review of SAP HANA Enterprise Cloud »
Deepak Madhavan
Delivery Head- IT Shared Services at a manufacturing company
The Mac support and options depend on the plan we have taken. The support is high quality but also very expensive. A...
Read full review of SAP S/4HANA »
Noelia Fernandez Conejo
Integration architect at Dyson
The technical support is good for us as we are the premium clients.
Read full review of SAP Process Orchestration »
Zonaid Zonaid
SAP Associate Consultant FICO at Fusion Infotech Limited
Technical support is very helpful and I rate it an eight out of ten.
Read full review of SAP S/4HANA Cloud »
NarendraKumar2
Process Mining Consultant at AG Consultancy & Apps. Lt.
The customer service and support are absolutely good. However, it might be delayed sometimes.
Read full review of SAP Signavio Process Intelligence »
Shylaraj AK
Senior Architect at a construction company
We are a premier partner and have a premium account for SAP. We do have biweekly calls with the SAP account managers...
Read full review of SAP Cloud Platform »
ChristopherOrilogbon
Solution Consultant SAP MM/QM & HCM SuccessFactors at C2G
During implementation, we had some issues with the integration. We contacted SAP, and we were able to resolve them.
Read full review of SAP Ariba Procurement »
Daniela Heyne
IT- Process Manager at a retailer
We had three or four tickets, but they were answered quickly. If the customer service and support couldn't answer,...
Read full review of SAP Signavio Process Manager »
Anonymous User
Technical Manager at a energy/utilities company
There have been some instances of insufficient technical support.
Read full review of SAP Replication Server »
Ahmed Abdelhady
Executive Manager & CO. Founder at Phoenix Consulting
Technical support from SAP nowadays is not at the same level as in the old days. I can rate it as six.
Read full review of SAP HANA »
Muhammad-Zubair
Senior Functional Consultant at a computer software company
We get proper support. It is in English and we'd like different language options, however, their responsiveness and...
Read full review of SAP Data Services »
Anonymous User
Senior SAP Solutions Analyst at a healthcare company
We do not use support from SAP but we have third-party support.
Read full review of SAP ERP »
Anonymous User
Manager Data Sciences at a tech company
For installing, upgrading and billing issues, support is great. But for “how do you do this” type of questions, Ken...
Read full review of SAP Crystal Reports »
Anonymous User
Technology Analyst at a tech services company
The technical support is good.
Read full review of SAP BW4HANA »
Venu Satya Kolapalli
Vice President at StarTek
We had some issue with support in the past because they did not have enough availability. However, they have improved...
Read full review of SAP HANA »
Anonymous User
Data Architect at a financial services firm
It would be better if they had a more human IT support system. They are really chuffed with their support desk, they...
Read full review of SAP PowerDesigner »
Anonymous User
Senior Principal IT Architect -- MDM Architecture at a healthcare company
We have somebody internally who supports the platform. We have client licensing, so if there is an issue then we can...
Read full review of SAP PowerDesigner »
Anonymous User
Sr Advisory Technical Specialist at IBM
I have not been in contact with technical support.
Read full review of SAP Analytics Cloud »
VenkataGiridhar
Senior Associate at Cognizant
I am satisfied with the solution's customer service. Whenever we need their help, they schedule a call with us,...
Read full review of SAP Master Data Governance »
SumeetZalpuri
Data & Business Architect at AME
Initially, it was not that good, but SAP took the feedback from their customers, consultants, partners, and...
Read full review of SAP BusinessObjects Business Intelligence Platform »
RanjitShekdar
Project manager at a tech services company
I've never contacted technical support.
Read full review of SAP Analytics Cloud »
Anonymous User
SAP Data Sevices Consultant at a tech services company
On some other tools, I have been in touch with SAP support. With this particular solution, we've only had...
Read full review of SAP Information Steward »
Anonymous User
Technical Lead at a manufacturing company
Technical support is good.
Read full review of SAP S/4HANA »
Anonymous User
Infrastructure Specialist at a energy/utilities company
Technical support is excellent. SAP provides a portal online to allow users to post any kind of problems they need to...
Read full review of SAP Process Orchestration »
Anonymous User
BI Analyst at a tech consulting company
Customer Service: I have not used them. Technical Support: I have not used them.
Read full review of SAP PowerDesigner »
Viplove Khushalani
Innovation Lead at a tech vendor
You easily get a reply for all SAP products. We have raised tickets for support. If it is a medium priority ticket,...
Read full review of SAP Data Hub »
Anonymous User
Business Objects Developer at a aerospace/defense firm
Customer Service: For SAP it's not too bad, would always like to have it better of course. Technical Support: Very good.
Read full review of SAP BusinessObjects Business Intelligence Platform »
Carlos Guzman
CEO at CJG Consulting
Technical support used to be better. They seem to be less proactive than they were before. Previously they were very...
Read full review of SAP S/4HANA »
Anonymous User
Senior Reporting Consultant at a tech services company
Customer Service: You try not to contact SAP, just Google search for answers to your problems. Technical Support: You...
Read full review of SAP Crystal Reports »
Anonymous User
Vice President at a tech services company
The SAP technical support is Good. It can definitely be improved.
Read full review of SAP HANA Enterprise Cloud »

Review 1 of 30

Technical Support

No Data Available

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