Compare Enghouse Interactive vs SAP

Enghouse Interactive

SAP

Based on 1527 reviews.

Sample Customers

Syntellect CosmoCom

Helly Hansen, PlaceMakers, Scottish Borders Council, Spotless Group Limited, Affinion International, Green Mountain Energy, Metro Bank, MobilePeople

SAP Business Communications Manager

Kaeser Kompressoren

Popular Solutions

SAP S/4HANA

64 reviews

SAP BusinessObjects Business Intelligence Platform

13 reviews

SAP ERP

16 reviews

Top Industries

No Data Available

Manufacturing Company

12%

Computer Software Company

11%

Educational Organization

10%

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Deepak Madhavan
Delivery Head- IT Shared Services at a manufacturing company
I manage an SAP Central competence, and we are working on multiple S/4HANA implementations. Our Webex begins with...
Read full review of SAP S/4HANA »
Ramesh Pampana
Manager, SAP Practice at a computer software company
With SAP S/4HANA Cloud, we are doing migrations, spin-offs, starboards, and implementations. We are doing end-to-end...
Read full review of SAP S/4HANA Cloud »
PawanDihiye
Manager at Adidas
The use cases for SAP Signavio Process Intelligence vary depending on the industry, and recently, I have worked on a...
Read full review of SAP Signavio Process Intelligence »
Hari Priya
SAP Analytics Lead at Miracle Software Systems, Inc
I worked with SAP BW4HANA, creating Web Intelligence reports using BEx queries. I am a BW consultant with 14 years of...
Read full review of SAP BW4HANA »
Hari Priya
SAP Analytics Lead at Miracle Software Systems, Inc
For SAP HANA, my first project involved migrating from SAP HANA to BW due to cost concerns. The client requested...
Read full review of SAP HANA »

Review 1 of 5

Customer Service

No Data Available

JiteshArora
Senior Consultant at Deloitte
Technical support from the SAP team has been good, and I would rate it at four on a scale from one to five.
Read full review of SAP Commerce Cloud »
Imran Rafi
SAP HXM & Integration consultant at Kaar Technologies
My experience with the customer service and support team is a bit of a mixed experience. Sometimes they respond...
Read full review of SAP Replication Server »
Jwalant Dalal
Lead Consultant at Wipro
SAP Identity Management provides good support.
Read full review of SAP Identity Management »
Vinayak Shenoy Katarsal
IT Manager at a consultancy
The customer support team is good because of vendor and priority.
Read full review of SAP HANA »
Kabelo Maja
Director at Gamaja
The customer support is helpful and professional but sometimes the turnaround time is too long.
Read full review of SAP NetWeaver »
Shahzad Ashraf
Head IT at Qarshi industries pvt ltd
As part of our company, we engage with technical support as consultants and a response is obtained in three to four...
Read full review of SAP S/4HANA »
Fredy Alfaro
Systems Engineer at a tech services company
There are challenges with customer support and a lack of specialists in SAP IQ.
Read full review of SAP IQ »
AbhishekKalra
Manager Advisory Services at PwC Acceleration Centers
The solution's technical support team should have essential skill sets to deal with issues. Also, they should improve...
Read full review of SAP HANA Enterprise Cloud »
Anonymous User
President at a tech consulting company
Customer Service: Customer service is great, as we have global support for this product from Asia, when we are...
Read full review of SAP IQ »
Anonymous User
Senior lecturer and researcher at a university
From time to time every year, my account expires, then it has an automated service for renewing access. This is...
Read full review of SAP Signavio Process Manager »
Anonymous User
Deputy Chief Learning Officer at a government
The technical support is a little slow, like 24 hours. I feel since it is 2017, if I have a problem, I should be able...
Read full review of SAP HCM »
AshwanthramMurugeshan
Consultant at Capgemini
Technical support is very professional. They are on time and are always assisting us.
Read full review of SAP S/4HANA Cloud »
Anonymous User
Senior Strategy Manager at a comms service provider
I have contacted technical support, they are generally very good.
Read full review of SAP BW4HANA »
Anonymous User
Solution Architect - SAP Banking at a financial services firm
We are satisfied with technical support.
Read full review of SAP Process Orchestration »
LangfordMunthali
Owner at Simply HR
The support wasn't that good. The implementation team didn't want to respond to issues. It took about three days to...
Read full review of SAP HCM »
Ashaylin Govender
Applications Specialist at Bidvest Tank Terminals
I wouldn't say that the technical support is the greatest. They take quite a long time to respond to issues.
Read full review of SAP HCM »
Anonymous User
Financial Controller at a logistics company
We haven't contacted technical support through SAP. We have a local support partner here. When we have some small...
Read full review of SAP Business One »
Anonymous User
Project Manager at a consultancy
We have contacted technical support, but usually, the response time is not optimal. They are average. When the...
Read full review of SAP Cloud Platform »
Anonymous User
Software Development Head at a retailer
You can find technical support through SAP's online communities but not directly from SAP.
Read full review of SAP Crystal Reports »
SandraSheppard
Lead Business Analyst at a media company
Dealing with tech support has been pretty simple. You raise an issue online, then usually get an automated response...
Read full review of SAP Signavio Process Manager »
Anonymous User
Junior SAP Consultant at a tech company
I've never reached out to Lumira customer service. Overall, I'm happy with their releases. Their releases seem to be...
Read full review of SAP Lumira »
Anonymous User
Country Expert Total Workforce Managemnet/ Learning & Development at a manufacturing company
I can't really evaluate SAP's technical support because there is so much bureaucracy in our support model. Support is...
Read full review of SAP SuccessFactors »
Ramakrishna Venkat
Hybris Solution Architect at a consumer goods company
We have our own in-house solution. So, based on the customer feedback, our business team will analyze the...
Read full review of SAP Commerce Cloud »
Anonymous User
Senior Manager - BI Head
Customer Service: * SAP BO/BI - Below average * Tableau - Good * IBM Cognos - Average * MS BI - Average * Pentaho -...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Zama Ntsele
Business Intelligence Consultant at Deloitte
I have a very good relationship, so I would rate it an eight out of ten.
Read full review of SAP S/4HANA »
Abdul-Rasool
Senior Practice Manager - Head of SAP at a tech consulting company
The support that is provided is excellent. We have no complaints as to the level of support we've been given.
Read full review of SAP HANA Enterprise Cloud »
Anonymous User
Principal Consultant - SAP HANA,BW,BusinessObjects BI at a tech services company
It's very good.
Read full review of SAP Lumira »
Anonymous User
Director & Co-Owner at a tech services company
So far, we've been able to resolve most of the issues on our own. Their support is average. It is not great, but it...
Read full review of SAP Analytics Cloud »
Vignesh Kannan
SAP Consultant at Sierra Digital Inc
I have communicated with the technical support of SAP BusinessObjects Business Intelligence Platform. My impression...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Senior Consultant at a financial services firm
Customer Service: 7/10. Technical Support: 6/10 because at the time I was using it, Sybase Turkey were short on staff...
Read full review of SAP IQ »

Review 1 of 30

Technical Support

No Data Available

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