Compare Enghouse Interactive vs SAP

Enghouse Interactive

SAP

Based on 1695 reviews.

Sample Customers

Syntellect CosmoCom

Helly Hansen, PlaceMakers, Scottish Borders Council, Spotless Group Limited, Affinion International, Green Mountain Energy, Metro Bank, MobilePeople

Popular Solutions

SAP S/4HANA

23 reviews

SAP Business Data Cloud

45 reviews

SAP BusinessObjects Business Intelligence

13 reviews

Top Industries

No Data Available

Outsourcing Company

11%

Manufacturing Company

10%

Financial Services Firm

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Salman Mukhtar Baig
SAP Technical Manager at VS Furniture Middle East
The usual use cases for SAP HANA Enterprise Cloud that I work with include many tools. At the time of the...
Read full review of SAP HANA Enterprise Cloud »
Pavlina Pankova
Competence Leader - BI at Sabris CZ s.r.o.
The usual use cases for SAP Analytics Cloud that I work with are to make it simple, either reporting, or planning, or...
Read full review of SAP Business Data Cloud »
Sravani Bodanapu
Intelligent Ops Journey Expert at ANZ Banking Group
My usual use cases for SAP Signavio Process Manager currently involve a bank migration project that is ongoing. The...
Read full review of SAP Signavio Process Manager »
MuhammadNadeem3
Manager Sap at PTCL

Read full review of SAP S/4HANA »
HemantKUMAR6
Principal Architect at Sopra Steria
We mainly use it for logical and physical data modeling. Our main objective is to keep a repository of our logical...
Read full review of SAP PowerDesigner »

Review 1 of 5

Customer Service

No Data Available

Sara Sara
IT Engineer at Maroc Telecom ADSL
Technical support has been good. They are always available to us if we need them. We are satisfied with the level of...
Read full review of SAP ERP »
Hyunwook Kang
IT Director at Dfocus
The technical support services need improvement in terms of speed.
Read full review of SAP Business Data Cloud »
Emad Massoud
SuccessFactors HCM Lead Consultant at Intercom Enterprises
Customer support does not provide answers to my questions at times.
Read full review of SAP SuccessFactors »
Anonymous User
SAP Application Specialist at a consumer goods company
A lot of errors could not be solved by us and our implementation partner which forced us to not be able to go-live....
Read full review of SAP NetWeaver MDM [EOL] »
Anonymous User
Senior MIS Project Manager at a tech services company
In my division, we have not contacted technical support, but it's possible that some of the other divisions have. My...
Read full review of SAP Crystal Reports »
Anonymous User
Town Clerk's Office: General IT, Crystal Reports, Laserfiche Admin, Granicus Admin at a local government
I've never needed to use it as I am able to find the answers on Google.
Read full review of SAP Crystal Reports »
Anonymous User
Senior Manager at a tech services company
For support purposes, my company used to approach the main vendor of the product who helped us with the...
Read full review of SAP S/4HANA »
Anonymous User
CEO at a financial services firm
The technical support from SAP is medium. I'm not fully satisfied and it could be improved. It isn't always a matter...
Read full review of SAP HANA »
Richard Silhan
Sup-basis consultant at a security firm
Customer service can be improved. While issues are resolved eventually, the first level of support is not as good as...
Read full review of SAP HANA »
Ali Mirnia
Chief Executive Officer at Redment
The technical support on offer is very good. We're quite satisfied with their level of service.
Read full review of SAP HANA »
Johannes Bacher
Application Architecture at Independent Consultancy
My experience with SAP's technical support varies a lot. It depends on the person handling the ticket; if you are...
Read full review of SAP S/4HANA Cloud »
Anonymous User
Finance and Marketing Manager at a tech consulting company
The solution’s technical support is satisfactory.
Read full review of SAP Business Technology Platform »
Anonymous User
Dashboards and Analytics
I haven't really had to use support. I didn't ask for support because the tool is easy to use. I don't know if...
Read full review of SAP Lumira [EOL] »
Anonymous User
Technical Lead / Solution Architecture / Software Development - SAP at a manufacturing company
The technical support helped us on almost every front. It depends on what kind of agreement you have with SAP. We...
Read full review of SAP S/4HANA »
Saptak Samadder
Assistant Manager at Kashiv Biosciences
The support team is really helpful and supportive, and they usually understand what our needs are. Since they have a...
Read full review of SAP SuccessFactors »
Brindha Muthukumar
SAP Consultant at Ford Motor Company
We receive help from the technical support team whenever we raise tickets via email. We can schedule in case of any...
Read full review of SAP Process Orchestration »
Gery Vasquez
New Digital Applications Specialist at Alpina Sa
The support specialists are often located in different time zones, like India, so it can be challenging to connect...
Read full review of SAP Business Technology Platform »
Paul Kellett
Software Engineer at KIS Ltd
Average. Technical support from SAP is mediocre. The local support is decent.
Read full review of SAP BusinessObjects Business Intelligence »
Anonymous User
Executive Director at a tech services company
The technical support is quite good.
Read full review of SAP HCM »
Henrik Rabiega
CIO at Vortella
We have communicated with the technical support of SAP ERP. The support was excellent. It was very quick, and we...
Read full review of SAP ERP »
Anonymous User
Consultant at a mining and metals company
We have been in touch with technical support, but not for any major issues. I'd rate them seven out of ten.
Read full review of SAP HANA »
Anonymous User
Operational Director at a tech services company
We haven't worked directly with SAP's technical support, but we have support from the company which helped us...
Read full review of SAP Business One »
NormanGarnett
Managing Director at Global Information Technology Corporation
The rating of the customer service for SAP S/4HANA Cloud does not differ from SAP in general; it is a multi-level...
Read full review of SAP S/4HANA Cloud »
Anonymous User
Technical Lead at a tech services company
Signavio's technical support is good. We get responses within a day when we send an email, so we are satisfied. One...
Read full review of SAP Signavio Process Manager »
Tim
Owner at Numex BV
Implementation partners handle issues with support staff and response times are very high. Support staff know the...
Read full review of SAP S/4HANA »
Anonymous User
Project and Service delivery Manager at a tech services company
In terms of support updates, the SAP ERP is better because you can do customizations by modifying the code while in...
Read full review of SAP CRM »
Asad Rehman
Management Executive at Pak-Arab Refinery Ltd.
We have our IT support department for technical queries. So, we never directly contact the solution's technical...
Read full review of SAP HCM »
Hari Priya
SAP Analytics Lead at Miracle Software Systems, Inc
The SAP support experience has not been satisfactory. When we raise an incident, they take more than 25-30 days to...
Read full review of SAP HANA »
Anonymous User
Consultant at a tech services company
10/10 - technical support is brilliant.
Read full review of SAP BusinessObjects Business Intelligence »
SantoshPallai
Solutions Architect at NTT DATA
I have moved on from that project to a new one, so as of now I do not communicate much with the technical support of...
Read full review of SAP Business Data Cloud »

Review 1 of 30

Technical Support

No Data Available

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