Compare Dynatrace vs Perforce

Dynatrace

Based on 354 reviews.

Perforce

Based on 145 reviews.

Sample Customers

Dynatrace

Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express

Perfecto

Virgin Media, Paychex, Rabobank, R+V, Discover

Popular Solutions

13 reviews

0 reviews

20 reviews

6 reviews

0 reviews

Top Industries

Financial Services Firm

23%

Computer Software Company

10%

Manufacturing Company

Government

Financial Services Firm

14%

Computer Software Company

13%

Manufacturing Company

13%

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anand_Kumar
Enterprise Architect at DXC Technology
There are three major things that I look for. The first is that it is undoubtedly tier one, as per Gartner. This...
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Review 1 of 1

Glenford John
Product Manager, Device Integration at a comms service provider
We started using Perfecto to help us save costs. We gave out devices to a lot of content partners. At one point, we...
Read full review of Perfecto »
Harold Pogue
Global IT Director of Digital Platforms. Digital and Connected Commerce at a healthcare company
The primary use case is controlling and documenting project documents, requirements, tests, traceability between...
Read full review of Helix ALM »
Krishna M Gopalakrishnan
Manager, Quality, Functional Safety, Cybersecurity Embedded Processing at a manufacturing company
I work on tools such as Klocwork, LDRA, as well as Jira and Confluence, focusing more on the software quality...
Read full review of Klocwork »
Daniel Kirschner
Technical Lead, Methods & Tools at Volkswagen
We use Helix Core in our software development processes as a configuration management solution. Our typical use cases...
Read full review of Helix Core »
Saufi Salim
Unix Consultant at ExxonMobil
My main use case for Perforce Puppet is for configuration management.
Read full review of Perforce Puppet »

Review 1 of 5

Customer Service

Gregor Liddell
Dynatrace Technical Consultant at Mediro ICT
Technical support is very good and very responsive. We're quite satisfied with the level of service on offer.
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DermotCasey
Principal Technology Consultant at Vodafone
I haven't had to deal with them too much. I would rate it as average. It has been good enough, but I haven't had too...
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Anonymous User
Specialist at a tech services company
Very good support.
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Anonymous User
Senior Technical Systems Analyst at a financial services firm
Support has been very good. We are in constant contact with our sales engineer. They're very responsive, and anytime...
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Anonymous User
IT Manager
We use technical support several times a year. They are always quick to respond. They have been able to handle the...
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Cristiane Machado
Head Of Product Development at Stefanini SCALA
I haven't really dealt with technical support. However, our tech team is quite capable of handling any issues should...
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Anonymous User
Technology Leader at a insurance company
I, myself, have not directly used technical support. We have a team that actually focuses on directly tooling....
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Anonymous User
Chief Executive Officer at a comms service provider
I cannot provide specific details about their technical support as I am not in charge of that aspect.
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Anonymous User
V.P. - Pre-Production Performance Architect at a financial services firm
Customer Service: It's excellent. Technical Support: It's excellent.
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Avinash Podisetti
Architect at Highmark
I would rate the technical support very well. They work with the inside their development teams to get us the best...
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Ruan Van Staden
Academic Application Support at a university
Every now and again, we contact technical because we have a few questions and they are very responsive and helpful....
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Anonymous User
Module Lead
Customer Service: 7/10. Technical Support: 7/10.
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Anonymous User
IT Manager at a financial services firm
I have a very good team who are very good at this, so from my perspective, I would say is Dynatrace is one of the few...
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Anonymous User
Senior Product Manager at a computer software company
The technical support is excellent and very fast. Not only do I get a quick response, but they're also able to close...
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Anonymous User
Gerente de Operaciones at a consultancy
Technical support has been really good. Truthfully, we seldom use it. However, when we use it, it's fast. It's...
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Anonymous User
Senior Specialist at a logistics company
I have not contacted any customer solution or support. Since we are still on the warranty period, we have still...
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Anonymous User
IT Director at a insurance company
We have a guardian that helps us. He's knowledgeable and gives us the right answers.
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Anonymous User
Performance Engineer at a outsourcing company
Tech support is slow. Going from the dev department back to the front-end customer service, then back to the dev....
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Anonymous User
IT Analyst Senior at a financial services firm
I personally have not used tech support, but we have other people on the team that do engage with the vendor more...
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Alex Bielecki
Cloud Practice Specialist at a tech services company
I am a partner, so I know people in technical support who I can contact.
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Aadinath Tikone
System Administrator at a manufacturing company
The technical support from Dynatrace is excellent. Recently, we had an issue, and the support team resolved it within...
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Anonymous User
Senior Systems Analyst at a leisure / travel company
I submit a ticket once every week or every two weeks. They always have been pretty comprehensive in their responses....
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Anonymous User
Solutions director at a tech services company
We had several calls to their support organization, but we have had a very good response from them. Even the Mission...
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Anonymous User
Technical Architect at a computer software company
Customer Service: At times customer service could be really good, but most of the times I thought that this is a huge...
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Anonymous User
Software Engineer at a pharma/biotech company
I have definitely had to use technical support. The technical support team, customer service team, and Dynatrace...
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Anonymous User
Technology Lead at a marketing services firm
I have never had any issues, so I haven't had to contact them.
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Anonymous User
Managing Enterprise Architect Individual Contributor at a tech vendor
I would rate the technical support a four out of five.
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Anonymous User
CEO/Founder at Keizer Consulting Group
We use tech support. How I would rate them depends. So some of our problems are quite complex, because of how we've...
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SrQA656894
Senior Software Engineer in Test at Autodesk
I have only heard positive reviews.
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Stefano Ghelfi
Senior Analyst Programmer at a computer software company
The technical support is very good and they have a live chat. You can open the chat from the product and check any...
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Review 1 of 30

Anto Infanta
Senior Test Engineer at a computer software company
The technical support is good. They have good support documentation and when we have contacted them, they helped to...
Read full review of BlazeMeter »
SivaneshWaran
Head of Customer Succes at a tech services company
The customer support team are responsive and provide support via email and phone. I would rate them a five out of five.
Read full review of Klocwork »
Ryan Mohan
Quality Assurance Manager at a financial services firm
Technical support is absolutely phenomenal. I've worked with them very closely on many occasions. Whether it's...
Read full review of BlazeMeter »
Bala Maddu
Mobile Network Automation Architect at BT - British Telecom
I would rate technical support 10 out of 10. BlazeMeter absolutely helps bridge agile and COE teams. We had some of...
Read full review of BlazeMeter »
Sameer Bakshi
Test Specialist at IBM
Their technical support is very good. They immediately respond to our queries and try to resolve them in the best way...
Read full review of Perfecto »
Niaz Aziz
Projects Team Lead at Azeemi Technologies
The solution's technical support is good.
Read full review of Perforce Delphix »
Pradeep Krishnan
Information System Manager at Tech Mahindra Limited
The solution’s technical support is very good.
Read full review of Perforce Delphix »
Pranay Mishra
Director - Quality Excellence at a manufacturing company
Vendor support is okay, however, I do not deal directly with them in my current role. During the initial phase when I...
Read full review of Klocwork »
Anonymous User
IT Quality Control at a insurance company
I commend their tech support. Their support is very efficient, very helpful, and very personalized. They just go...
Read full review of Perfecto »
Analyn Garbosa
Project Manager at a financial services firm
The technical support has been very helpful. Whenever we raise a ticket from the support website portal, they reach...
Read full review of Perfecto »
Anonymous User
Associate Software Engineer at a financial services firm
We get pretty good response times and I have someone I can contact very quickly if I have a problem.
Read full review of Perfecto »
Anonymous User
Associate - Projects at a tech services company
Customer Service: Customer service is 100%. Technical Support: Technical support is 100%.
Read full review of Perfecto »
Anonymous User
Head of Quality at a comms service provider
The support that we are getting is really valuable. The technical support is top-notch. There is a dedicated person...
Read full review of Perfecto »
Anonymous User
Senior Software Engineer at a manufacturing company
We have not encountered any problems at my level. I have no idea how the technical support is.
Read full review of Klocwork »
Anonymous User
Software Developer at a media company
Technical support was OK for some situations.
Read full review of BlazeMeter »
Suresh Vaddi
Senior Engineer at CIBER
If there are issues I update it in a chat and the technical support creates a ticket ID for follow-up. Sometimes they...
Read full review of BlazeMeter »
Anonymous User
Owner/CEO at a tech services company
Customer Service: It's great. Technical Support: It's great.
Read full review of Helix ALM »
Mehmet-Melek
Quality Assurance Engineer at a financial services firm
We encountered a problem when we ran the POC process. We contacted support, the consultant opened a ticket and then...
Read full review of Perforce Delphix »
Anonymous User
Manager at a insurance company
So far, so good. We haven't created an official service ticket yet, but the inquiry and the follow-up seem to be good.
Read full review of Perfecto »
BurhanShakil
Systems Engineer at Harvard University
Their technical support has been really good. We have used Puppet technical support as well as third-party support...
Read full review of Perforce Puppet »
Vikram Katta
AVP at a financial services firm
Technical support has been very good so far. They are helpful and responsive. We are satisfied with the assistance...
Read full review of BlazeMeter »
Anonymous User
Cheif Principal Architect at a computer software company
I rate the technical support a seven out of ten.
Read full review of Perforce Delphix »
Anonymous User
Sr. Test Engineering Manager - Embedded Linux SW / RF at a comms service provider
I have used the support from Klocwork. There was a transition time when we started using the solution which was not...
Read full review of Klocwork »
Anonymous User
Solutions Consultant at a tech services company
I don't deal with them directly, but I would rate them as adequate.
Read full review of Helix ALM »
Anonymous User
Works
Great and responsive!
Read full review of BlazeMeter »
Real Klocwork User
TMS Product Architect
I haven't had direct contact with technical support.
Read full review of Klocwork »
Anonymous User
Senior Software Engineering Manager at a tech vendor
I would rate the support out of 10 as a solid 8, as they have been responsive and helpful.
Read full review of Klocwork »
Sivanesh Waran
Sr. Software Solution Engineer at Meteonic Innovation Pvt Ltd at Meteonic Innovation Pvt. Ltd.
Customer Service: Customer service is great. We are getting responses from support within a day. The local support (I...
Read full review of Klocwork »
Anonymous User
Product Owner & Scrum master at a financial services firm
I rate Delphix support eight out of 10. They are relatively responsive. Sometimes they don't respond as quickly as we...
Read full review of Perforce Delphix »
Anonymous User
CTA\Owner at a tech services company
Delphix's technical support is fairly knowledgeable.
Read full review of Perforce Delphix »

Review 1 of 30

Technical Support

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