Compare Dynatrace vs LogicMonitor

Dynatrace

Based on 350 reviews.

LogicMonitor

Based on 26 reviews.

Latest Research

Buyer's Guide

Dynatrace vs. LogicMonitor

April 2025

LogicMonitor vs. Dynatrace

Updated: April 2025

Buyer's Guide

Dynatrace vs. LogicMonitor

April 2025

Dynatrace vs. LogicMonitor

Updated: April 2025

Sample Customers

Dynatrace

Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express

LogicMonitor

Kayak, Zendesk, Ted Baker, Trulia, Sophos, iVision, TekLinks, Siemens

Popular Solutions

Dynatrace

10 reviews

Ruxit [EOL]

0 reviews

LogicMonitor

5 reviews

Top Industries

Educational Organization

41%

Financial Services Firm

14%

Computer Software Company

Manufacturing Company

Computer Software Company

19%

Financial Services Firm

12%

Manufacturing Company

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anand_Kumar
Enterprise Architect at DXC Technology
There are three major things that I look for. The first is that it is undoubtedly tier one, as per Gartner. This...
Read full review of Dynatrace »

Review 1 of 1

Philip Reeve
Technical Director - Cloud Services at HARBOR SOLUTIONS LIMITED
We use it to monitor the performance and health of all our internal IT systems in our data center as well as our...
Read full review of LogicMonitor »

Review 1 of 1

Customer Service

FerencJordanics
System Engineer at a tech services company
I have contacted the support from Dynatrace and they are very good. I had only one question from the support and I...
Read full review of Dynatrace »
Anonymous User
Owner
Perfect support from Ruxit. We encountered an issue where it looked like that Ruxit caused performance and...
Read full review of Ruxit [EOL] »
Richard Mitchell
DevOps Leader at a legal firm
Talking about Dynatrace as a company, the people I've spoken to have always been responsive. The support is always...
Read full review of Dynatrace »
Anonymous User
Software Systems Analyst at a manufacturing company
We really need assistance directly from Dynatrace. We don't have a technically strong person internally to support...
Read full review of Dynatrace »
Anonymous User
Application Manager at a logistics company
Technical support is well-skilled and competitive.
Read full review of Dynatrace »
Anonymous User
Senior Performance Engineer at a tech vendor
They're very quick, they're always on top of our questions. Most of the issues are getting resolved quickly. I can...
Read full review of Dynatrace »
Roopesh Shetty
Senior IT architect at a healthcare company
The solution's technical support is very good and very much available.
Read full review of Dynatrace »
Anonymous User
Technology Lead at a marketing services firm
I have never had any issues, so I haven't had to contact them.
Read full review of Dynatrace »
Anonymous User
Senior Software QA Engineer at a consultancy
I have not used technical support. There is a strong user community. There is no need to talk to the technical...
Read full review of Dynatrace »
Anonymous User
Sr.Tech.Analyst Monitoreo at a financial services firm
Support is okay but could be better and faster. The documentation for the tool could be better. The documentation...
Read full review of Dynatrace »
Barry Pieper
Manager, Performance Engineering at Medica Health Plans
Tech support has generally been pretty good. We get good response. They have a thing called Dynatrace ONE and I find...
Read full review of Dynatrace »
Anonymous User
TitleICT management division director
Exceptional. Very quick replies (sometimes in the order of minutes), very professional.
Read full review of Dynatrace »
Anonymous User
Senior Technical Systems Analyst at a financial services firm
Support has been very good. We are in constant contact with our sales engineer. They're very responsive, and anytime...
Read full review of Dynatrace »
SrQA656894
Senior Software Engineer in Test at Autodesk
I have only heard positive reviews.
Read full review of Dynatrace »
Kevin McNall
Director, Digital Projects and Practices at Rack Room Shoes
Technical support has been great. The first line of defense is their chat through the UI, which is really simple....
Read full review of Dynatrace »
Anonymous User
IT Systems Monitoring Consultant at a healthcare company
I use technical support all the time, generally by email. I would say they are very responsive and generally give us...
Read full review of Dynatrace »
Anonymous User
Sr. IT Manager eCommerce Operations at a retailer
Customer Service: Great relationship. They respond quick and are readily available to help. Technical Support: They...
Read full review of Dynatrace »
Anonymous User
Specialist at a tech services company
Very good support.
Read full review of Dynatrace »
Anonymous User
Senior Systems Engineer at a insurance company
Technical support is good. There was only one time that I had to contact someone at two o'clock in the morning and...
Read full review of Dynatrace »
Anonymous User
Director Business Operations at a financial services firm
My technical team probably might have contacted the technical support for installations, setups, and so on....
Read full review of Dynatrace »
Anonymous User
IT Manager at a financial services firm
I have a very good team who are very good at this, so from my perspective, I would say is Dynatrace is one of the few...
Read full review of Dynatrace »
Anonymous User
Manager Of Digital Resiliency and APM at Royal Bank of Canada
The technical support has been fantastic, even getting right up to third-level support and getting changes overnight....
Read full review of Dynatrace »
Anonymous User
Technology Leader at a insurance company
I, myself, have not directly used technical support. We have a team that actually focuses on directly tooling....
Read full review of Dynatrace »
Anonymous User
Manager Custom Solutions at Nemours
I have used technical support in the past and they are pretty quick to respond. The other thing is, the APM community...
Read full review of Dynatrace »
Anonymous User
DevOps Manager at a insurance company
We used tech support just on the implementation side of it, initially, for a day. They were knowledgeable and helpful.
Read full review of Dynatrace »
AndreCosta
Data Engineer Manager at Creditas
The technical support is quite good. There is also very good documentation on the solution if you need it. Overall,...
Read full review of Dynatrace »
Anonymous User
Lead Performance Engineer at a retailer
We have used support quite extensively. We have had many very imperative tickets with them, and they are very...
Read full review of Dynatrace »
Anonymous User
Enterprise Monitoring | Information Services at a healthcare company
Their support is very good.
Read full review of Dynatrace »
Shikha Yadav
Senior Analyst APM at a manufacturing company
I have used technical support a lot of times, mostly for technical stuff. For example, on challenges that I am facing...
Read full review of Dynatrace »
Anonymous User
Staff Performance Engineer at a tech company
Initially, when we were onboarding the product, we had to use technical support, especially for contouring the...
Read full review of Dynatrace »

Review 1 of 30

VinilVijayan
Senior Architect at Marlabs Inc.
The customer support experience with LogicMonitor varied depending on the location. The support was good for US...
Read full review of LogicMonitor »
Yashodhan Atre
Account Architect at Aussie Broadband
It's very good. They were there when we required some assistance from LogicMonitor. I personally dealt with those...
Read full review of LogicMonitor »
Vinil Vijayan
Senior Architect at a tech services company
Technical support is very good. They are knowledgeable and helpful.
Read full review of LogicMonitor »
Henry-Steinhauer
Systems Engineer at LifePoint Health
Technical support for LogicMonitor was very helpful. On a scale of one to five, with one being the worst and five...
Read full review of LogicMonitor »
Emad Ul Haq
Network & Telco Lead at a energy/utilities company
The response time for support needs to be better. They're pretty fast in responding, but there are many areas they...
Read full review of LogicMonitor »
Manish Bansod
Assistant Manager at a construction company
The technical support is very good. But the only thing is that if you have some issues with the particular script...
Read full review of LogicMonitor »
Henry-Steinhauer
Systems Engineer at LifePoint Health
I rate LogicMonitor support nine out of 10. They have a button on all of the webpages that says "Contact Support," so...
Read full review of LogicMonitor »
Arthur Tsakissiris
Director at TerreCom Pty Ltd
We've had excellent support, both tech support and account support.
Read full review of LogicMonitor »
Philip Reeve
Technical Director - Cloud Services at HARBOR SOLUTIONS LIMITED
The technical support is brilliant. You get different types of tech support people at different companies, and...
Read full review of LogicMonitor »
Anonymous User
Enterprise Account Executive at a computer software company
They offer various support levels to clients, allowing them to choose the level of service they prefer. Typically,...
Read full review of LogicMonitor »
Douglas Hoover
IT Systems Engineer at a manufacturing company
I'd rate the technical support pretty highly. The few times that we have had to put in a ticket for support, they...
Read full review of LogicMonitor »
SrOpsEngineer
Senior Operations Engineer at a computer software company
We leverage their tech support quite a bit. They have a chat and a phone feature. For the most part, we leverage...
Read full review of LogicMonitor »
Anonymous User
Head of IT Operations at a computer software company
The great thing about LogicMonitor is that you have the inbuilt chat within the platform. You're getting through to...
Read full review of LogicMonitor »
Valentine Christofis
Technical Service Delivery Manager at Sparx Solutions
The tech support has been great. For any query that I have, I have been able to talk to a resource quite quickly. In...
Read full review of LogicMonitor »
Subbarao Punnamaraju
IT Operations Manager at a university
We have evolved and have kept on making changes, as per the requirement of the customers and one good thing about...
Read full review of LogicMonitor »
Paul Dinapoli
Sr. Systems Engineer, Infrastructure at NWEA
Their support is fantastic. The support is always super friendly and helpful. From the dashboard, you click support....
Read full review of LogicMonitor »
reviewer22233380
Teamlead at a tech services company
They're really fast. I can chat with an engineer. It's not a bot; there is a real engineer. They help me with the...
Read full review of LogicMonitor »
Jason Fant
Solutions Engineer at Black Box Network Services
Their support is fantastic. They're always there to answer your questions and they're very knowledgeable.
Read full review of LogicMonitor »
Anonymous User
Principal IT Consultant at a tech services company
I haven't used LogicMonitor's technical support. Every time that I need to validate or make some changes in a...
Read full review of LogicMonitor »
ManishArora
Vice President at Bypass Network Services
The support is very good. We are happy with the kind of attention that we get from our customer service manager (CSM).
Read full review of LogicMonitor »
Anonymous User
Director at a tech services company
Technical support is good.
Read full review of LogicMonitor »
Anonymous User
Systems Engineer at a tech vendor
The technical support has been pretty good. I haven't had to leverage it, but some of the people I work around have...
Read full review of LogicMonitor »
AdamGleeson
Pre-Sales Technical Consultant at a tech services company
I've never actually used their technical support, but I know that our guys have, and they've always been able to fix...
Read full review of LogicMonitor »
William Guertin
Senior Systems Engineer at Accruent
Their technical support is very good. When we have an issue, they are usually knowledgeable enough to handle it. If...
Read full review of LogicMonitor »
Daniel Gavin
Network Architect at Envision IT
We have only had to engage with technical support on a handful of occasions over the last four years. Thankfully, the...
Read full review of LogicMonitor »

Review 1 of 25

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.