Compare Dynatrace vs Keysight Technologies

Dynatrace

Based on 354 reviews.

Keysight Technologies

Based on 62 reviews.

Sample Customers

Popular Solutions

Dynatrace

13 reviews

Ruxit [EOL]

0 reviews

Keysight Oscilloscopes

0 reviews

Eggplant Test

2 reviews

Ixia BreakingPoint

0 reviews

Top Industries

Financial Services Firm

23%

Computer Software Company

10%

Manufacturing Company

Government

Manufacturing Company

12%

Financial Services Firm

10%

Computer Software Company

10%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anand_Kumar
Enterprise Architect at DXC Technology
There are three major things that I look for. The first is that it is undoubtedly tier one, as per Gartner. This...
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Review 1 of 1

WilsonAitan
Deputy Country Manager at PT Securite Asia Indonesia (ABP Securite)
The use case for this tool is generally for enterprise customers who have more than two monitoring tools. These...
Read full review of IxNetwork VE »
José Enrique Cano Rodriguez
Assistant Consultant at Tata Consultancy
Our objective is to evaluate the performance of GPON and DOCSIS networks which involves considering factors such as...
Read full review of Ixia Hawkeye »
Shyam_Prasad
AVP - Testing & QA at Laminaar Aviation
Our use case is mainly for UI layer regression test automation.
Read full review of Eggplant Performance »
Venkat Lkmula
Tech spesialist at INT tech services
We use this tool as a traffic generator tool. It is used to test the performance KPIs and throughput numbers. It is...
Read full review of IxChariot »
Naresh Nathala
Solutions Architect at IdeaBytes
We use Eggplant Test for functional testing. We rely on it for most of our cases, and we have been using it for...
Read full review of Eggplant Test »

Review 1 of 5

Customer Service

FerencJordanics
System Engineer at a tech services company
I have contacted the support from Dynatrace and they are very good. I had only one question from the support and I...
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Clifford Neilson
Service Delivery Manager at choice sourcing
I've had no issues with technical support.
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Anonymous User
IT Systems Admin at a insurance company
Tech support is great. You're able to get through the levels pretty fast, so it has been pretty good.
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Anonymous User
Specialist at a tech services company
Very good support.
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Anonymous User
Tech Lead Infrastructure at a financial services firm
We used tech support one time. We did in Fabric. We have internal cloud, called C3. So C3 and Fabric, we had a little...
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Anonymous User
Supervisor Of Event Management And Monitoring at a insurance company
It's easier when you can get to a level-2. We've had guardians on site for a while. Because we've had guardians on...
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Anonymous User
APM Architect at a tech services company
We have used technical support many times, because there are some issues which we were not able to figure out based...
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Anonymous User
Systems Admin
I have opened a couple tickets with technical support. I can't recall any of them off the top of my head, but I do...
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Richard Mitchell
DevOps Leader at a legal firm
Talking about Dynatrace as a company, the people I've spoken to have always been responsive. The support is always...
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Anonymous User
Senior Systems Engineer at a insurance company
Technical support is good. There was only one time that I had to contact someone at two o'clock in the morning and...
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Aadinath Tikone
System Administrator at a manufacturing company
The technical support from Dynatrace is excellent. Recently, we had an issue, and the support team resolved it within...
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Anonymous User
Software Systems Analyst at a manufacturing company
We really need assistance directly from Dynatrace. We don't have a technically strong person internally to support...
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Olive Kusumbara
Consultant at a tech services company
The tech support is great. Besides calls, they also have an online presence where we can chat directly to them. If...
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SrQA656894
Senior Software Engineer in Test at Autodesk
I have only heard positive reviews.
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Kevin McNall
Director, Digital Projects and Practices at Rack Room Shoes
Technical support has been great. The first line of defense is their chat through the UI, which is really simple....
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Anonymous User
Managing Enterprise Architect Individual Contributor at a tech vendor
I would rate the technical support a four out of five.
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Anonymous User
Sr.Tech.Analyst Monitoreo at a financial services firm
Support is okay but could be better and faster. The documentation for the tool could be better. The documentation...
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Anonymous User
Application Performance Analyst at a computer software company
20 years exerience in application performance testing and analysis.
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Samy Senthivel
Enterprise Monitoring Service Manager at a tech vendor
We have called the technical support and most of the calls are returned quickly. Some of them will be a real...
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Anonymous User
Senior System Engineer at a tech services company
Customer Service: I would rate customer service very good. Technical Support: I would rate technical support very good.
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Anonymous User
Chief Delivery & Wellness Officer at Bahwan CyberTek
Technical support is fine. We have not had any issues.
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Leo Yu
Development Architect at SAP Canada
The product needs a lot of the support, especially on the consulting side and post sales. You will also need an...
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Anonymous User
QA Performance Lead at a manufacturing company
Technical support is pretty good. Not only the technical support, but the upper managers, they are also very...
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Anonymous User
Cloud Solution Engineer at a financial services firm
Their technical support is brilliant. They are online 24/7. You go into a chat window, and you talk to their support...
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Anonymous User
Co-Founder at a tech company
Customer Service: Very good Technical Support: Very good
Read full review of Ruxit [EOL] »
Anonymous User
Service Delivery Specialist at Experian
Support from Dynatrace is excellent. They are always on hand for any queries, demos, and/or issues.
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Anonymous User
Enterprise Monitoring Engineer at a financial services firm
Depends on how tough the question is. If I ask them a question about stuff they have not done before, it takes a...
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Justin Lowery
Front-end Architect at Rack Room Shoes
I have noticed a few problems with the service before. I reached out to support and the system did appear to resolve...
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Anonymous User
Project Lead Engineer at a construction company
Technical support is always available to assist. They are very good.
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Anonymous User
Senior Software Engineer
They're very helpful. They help us get right to the problem.
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Review 1 of 30

Ahmet Kilic
Network and Security Unit Manager at Bankalararası Kart Merkezi (BKM)
We have contacted technical support in the past and they have been great overall in terms of helping us. We are quite...
Read full review of Ixia Network Packet Brokers »
Tayyaba Noreen
Student at SHEFFIELD HALLAM UNIVERSITY
I have not used the technical support because I wanted to install and use it with a free trial, but that was not the...
Read full review of Eggplant Test »
José Enrique Cano Rodriguez
Assistant Consultant at Tata Consultancy
I would rate its customer support services nine out of ten.
Read full review of Ixia Hawkeye »
Venkat Lkmula
Tech spesialist at INT tech services
The technical support is good. We have also included Ix in our automation, so it is very easy to incorporate this...
Read full review of IxChariot »
Anonymous User
Systems Engineer at a tech services company
Technical support strongly depends on what you are testing, because their knowledge of the product is very good....
Read full review of Ixia BreakingPoint »
Anonymous User
Automation Software Development Analyst 3 at a aerospace/defense firm
It is different in terms of government contracting versus the private sector. They have reps for private sector...
Read full review of Eggplant Test »
Anonymous User
SDWAN Architect at a aerospace/defense firm
Our experience with Ixia customer service has gone pretty well so far. We have dedicated support directly from Ixia....
Read full review of Ixia BreakingPoint »
Anonymous User
Senior System Design Engineer at Xilinx
We have not had a chance to use the tech support, as of now. They have a pretty good relationship with our team to...
Read full review of Keysight Oscilloscopes »
Anonymous User
Senior Test Consultant\Competency Lead at a tech services company
Service has been impressive time wise, with basic queries I always got a working answer with more complicated...
Read full review of Eggplant Test »
Anonymous User
Director of Data Storage System Architecture at a manufacturing company
I would normally call technical support, if needed. They would respond with an email or come to our site.
Read full review of Keysight Oscilloscopes »
Anonymous User
Senior Network Analyst at a financial services firm
I would rate the technical support for this solution a seven out of ten. The issue that I have is with the emails...
Read full review of Ixia Hawkeye »
Anonymous User
Electrical Principal Engineer at a tech company
On a scale of one to ten, I would give technical support a nine-and-a-half. They have very good technical support....
Read full review of Keysight Oscilloscopes »
Anonymous User
Software Engineer at a computer software company
The support from Eggplant Digital Automation Intelligence is supportive of any issue we have had. You only need to...
Read full review of Eggplant Test »
JINNY
QA Engineer at a computer software company
There is a health service in the Eggplant tool. When I have a problem, for example, with the latest version of the...
Read full review of Eggplant Test »
Nevor Yard
Senior Technical Support Analyst at Kaeppel Consulting, LLC
I never contacted technical support. We had our own in-house personnel that assisted us when needed.
Read full review of Eggplant Test »
Anonymous User
Signal Integrity Engineer at a tech company
The technical support is okay, but sometimes they are on a different page than us. If it is something wrong with the...
Read full review of Keysight Oscilloscopes »
Anonymous User
Signal and Power Integrity Technical Manager at a tech company
They have very good technical support. Their local sales representative usually comes to our office and does demos....
Read full review of Keysight Oscilloscopes »
Anonymous User
Presales Engineer at a tech services company
The technical support is very helpful.
Read full review of IxVeriWave »
Anonymous User
Integration Specialist at a financial services firm
The response time of the solution's technical support team is quite slow.
Read full review of Eggplant Test »
Anonymous User
Business Analyst at a computer software company
There were occasions where I asked questions about coding and, within 15 minutes, I got answers. That was perfect. I...
Read full review of Eggplant Test »
Anonymous User
Senior Signal Integrity Engineer at a manufacturing company
Sometimes, it's quite hard to get the technical support to come onsite. If we run into a hardware, measurement, or...
Read full review of Keysight Oscilloscopes »
Anonymous User
Design Methodology and Technical Support at a manufacturing company
Usually, we don't ask too much of the technical support.
Read full review of Keysight Oscilloscopes »
Anonymous User
AVP - Testing & QA at Sheorey Digital Systems Pvt. Ltd.
Customer service has been rated six out of ten, primarily because of limited regional support in India. Previously,...
Read full review of Eggplant Test »
Anonymous User
Senior System Engineer
We have received quick reactions and always get answers from the tech support.
Read full review of Ixia BreakingPoint »
Anonymous User
Presales Engineer at a tech services company
On a scale from one to ten, I would give technical support a ten. I have direct contact, and they are fast.
Read full review of Ixia Hawkeye »
Anonymous User
Systems Engineer at a tech services company
Customer Service: * Nine out of 10 * Quick response * Good technical knowledge * Professional behavior Technical...
Read full review of IxChariot »
Anonymous User
Senior VP Operations at a media company
Their customer support is really impressive. I would rate them a nine out of 10.
Read full review of Eggplant Test »
Kalyan Rapolu
Applications Engineering Leader, Principal Investigator at E.I. du Pont de Nemours and Company
Technical support is very helpful. They have a local technical office up here in Santa Clara. They can come anytime...
Read full review of Keysight Oscilloscopes »
ChrisJohnson5
Operations Director at LifeSearch
Elliot, our account manager, has been really good. He understands our roadmap and plan and where we're going. We have...
Read full review of Eggplant Performance »
Anonymous User
EMI/RFI Sr. Staff Engineer at Huawei Technologies
Technical support is very good. We received onsite support when there was an issue.
Read full review of Keysight Oscilloscopes »

Review 1 of 30

Technical Support

No Data Available

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