Compare Dynatrace vs Keysight Technologies

Dynatrace

Based on 368 reviews.

Keysight Technologies

Based on 71 reviews.

Sample Customers

Dynatrace

TD Bank, Zurich North America, Accenture, Macquarie, United Airlines, Raymond James, BT, Vodafone, Air France-KLM, TELUS, American Airlines, Air Canada, ADT, Virgin Money

Popular Solutions

Dynatrace

19 reviews

Ruxit [EOL]

0 reviews

Dynatrace Operator

1 reviews

Keysight Oscilloscopes

0 reviews

Eggplant Test

2 reviews

Ixia BreakingPoint

0 reviews

Top Industries

Financial Services Firm

16%

Outsourcing Company

11%

Manufacturing Company

Construction Company

Manufacturing Company

12%

Outsourcing Company

10%

Construction Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Vinothkumar Sugumar
Senior Software Engineer at a retailer
My main use case for Dynatrace is logs and tracking metrics, mostly API latencies, to find API latency metrics and...
Read full review of Dynatrace »
AZLAN TAHIR
Manager Solution Architect at 1LINK
We have shortlisted application performance tools, and we are currently using Dynatrace Operator.
Read full review of Dynatrace Operator »

Review 1 of 2

Mirza Hussain
Engineer at a manufacturing company
I am some kind of AI working with Eggplant Test and other OpenText solutions. I can answer questions about my...
Read full review of Eggplant Test »
Jos Badimo
Director at BAMS
I have been using the solution for a year now. The customers I work with are focused on both custom test assurance...
Read full review of Spirent CyberFlood [EOL] »
WilsonAitan
Deputy Country Manager at PT Securite Asia Indonesia (ABP Securite)
The use case for this tool is generally for enterprise customers who have more than two monitoring tools. These...
Read full review of IxNetwork VE »
Shyam_Prasad
AVP - Testing & QA at Laminaar Aviation
Our use case is mainly for UI layer regression test automation.
Read full review of Eggplant Performance »
Anonymous User
CEO at a tech services company
I have used Spirent TestCenter for testing optical transceivers and checking interoperability tests. I utilize it as...
Read full review of Spirent TestCenter [EOL] »

Review 1 of 5

Customer Service

RaidHammouri
Presales Engineer at 2P - Perfect Presentation
We can reach out to them directly through chat services within the platform itself, or we can contact their partners...
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FerencJordanics
System Engineer at a tech services company
The tool's support is hard to reach.
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Vinothkumar Sugumar
Senior Software Engineer at a retailer
The customer support for Dynatrace is good.
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Alex Bielecki
Cloud Practice Specialist at a tech services company
I am a partner, so I know people in technical support who I can contact.
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Anonymous User
Senior Systems Engineer at a transportation company
We haven't used technical support.
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Anonymous User
Application Manager at a logistics company
Technical support is well-skilled and competitive.
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Anonymous User
Senior Engineer Architect at a leisure / travel company
I have not spent much time with the technical support. I am an enterprise architect, so the time spent from the...
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Anonymous User
Solution Management at a computer software company
Customer Service: First class support, via mail, telephone and even chat! Technical Support: Premium!
Read full review of Ruxit [EOL] »
Anonymous User
Platform Engineer at a financial services firm
Technical support is awesome. I primarily do DC RUM, but all of that is in Poland, and they are phenomenal.
Read full review of Dynatrace »
Anonymous User
Performance Engineer at a outsourcing company
Tech support is slow. Going from the dev department back to the front-end customer service, then back to the dev....
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Anonymous User
Cloud Engineer at Clearsale
Their technical support is excellent.
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Anonymous User
Sr. Technical Consultant at a computer software company
The solution offers pretty good training modules, documentation, and community platforms. We're quite satisfied with...
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Anonymous User
Supervisor Of Event Management And Monitoring at a insurance company
It's easier when you can get to a level-2. We've had guardians on site for a while. Because we've had guardians on...
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Anonymous User
IT Systems Monitoring Consultant at a healthcare company
I use technical support all the time, generally by email. I would say they are very responsive and generally give us...
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Anonymous User
IT Architect Specialist/Manager at a tech services company
I'm working directly with sales and engineers from Dynatrace. They have been very supportive. They are very...
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Anonymous User
Capacity And Performance Manager at BBVA
They were helpful. They pinpointed exactly what the problem was, because for us it was a strange behavior. It was not...
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Anonymous User
Senior Software Engineer at a tech company
For some reason, we wanted to create a report about what is the maximum used end point or the maximum called end...
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Anonymous User
Academic Application Support at a university
Every now and again, we contact technical because we have a few questions and they are very responsive and helpful....
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Anonymous User
Sr. IT Manager eCommerce Operations at a retailer
Customer Service: Great relationship. They respond quick and are readily available to help. Technical Support: They...
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Anonymous User
Middleware Engineer at a insurance company
Support is pretty good overall. Occasionally, you will get that support person who is not real responsive. However,...
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Anonymous User
V.P. - Pre-Production Performance Architect at a financial services firm
Customer Service: It's excellent. Technical Support: It's excellent.
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Abednego Petrus
Technical Manager, Consulting at a outsourcing company
The customer support from Dynatrace is very helpful, as they assist our customers effectively when there are problems...
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Barry Pieper
Manager, Performance Engineering at Medica Health Plans
Tech support has generally been pretty good. We get good response. They have a thing called Dynatrace ONE and I find...
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Gary Frank
CIO FNB Business Lending at First Rand Bank Ltd.
Our experience was very good. Online help via in-app chat was very helpful. Excellent webinar and online training was...
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Anonymous User
Monitoring Team Lead at a logistics company
I've never had to use technical support. The only time that we really needed support, we actually engaged with, not a...
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Anonymous User
Senior Software QA Engineer at a consultancy
I have not used technical support. There is a strong user community. There is no need to talk to the technical...
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Anonymous User
Systems Administrator III at a retailer
Customer Service: It's great. Technical Support: I haven't had to use it a lot.
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Anonymous User
Senior System Engineer at a tech services company
Customer Service: I would rate customer service very good. Technical Support: I would rate technical support very good.
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Anonymous User
Performance Engineer at NAIC
They have a very active community.
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Anonymous User
Cloud Solution Engineer at a financial services firm
Their technical support is brilliant. They are online 24/7. You go into a chat window, and you talk to their support...
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Review 1 of 30

Haider Jarral
Lead Technologist | Strategic Alliance | Business Development at Illumio
I rate Spirent support seven out of 10.
Read full review of Spirent CyberFlood [EOL] »
Prakarn Wungpichayssuk
ManBusiness Directorager at CSG SOLUTION
The support could improve their speed in resolving issues. I rate the support of Ixia BreakingPoint a six out of ten.
Read full review of Ixia BreakingPoint »
Jos Badimo
Director at BAMS
The primary support comes from the US or Dubai. Often, I face challenges with time differences, which is a...
Read full review of Spirent CyberFlood [EOL] »
Mirza Hussain
Engineer at a manufacturing company
I don't have extensive experience with the technical support from Eggplant Test, since I didn't connect with them...
Read full review of Eggplant Test »
Anonymous User
Presales Engineer at a tech services company
On a scale from one to ten, I would give technical support a ten. I have direct contact, and they are fast.
Read full review of Ixia Hawkeye »
Anonymous User
Systems Engineer at a tech services company
Technical support strongly depends on what you are testing, because their knowledge of the product is very good....
Read full review of Ixia BreakingPoint »
Kalyan Rapolu
Applications Engineering Leader, Principal Investigator at E.I. du Pont de Nemours and Company
Technical support is very helpful. They have a local technical office up here in Santa Clara. They can come anytime...
Read full review of Keysight Oscilloscopes »
Anonymous User
CEO at a tech services company
Spirent's technical support is rated ten out of ten. I am satisfied with their service.
Read full review of Spirent TestCenter [EOL] »
Anonymous User
CEO at a tech services company
The technical support of the solution is great. I have no complaints about it because we have experienced no problems.
Read full review of Spirent TestCenter [EOL] »
Anonymous User
Test lead/Senior Mobile Automation QA at a non-tech company
We were in contact with technical support and we found them to be very helpful. They have good knowledge. It is just...
Read full review of Eggplant Test »
Anonymous User
Senior Signal Integrity Engineer at a manufacturing company
Sometimes, it's quite hard to get the technical support to come onsite. If we run into a hardware, measurement, or...
Read full review of Keysight Oscilloscopes »
Pavel Yankov
Engineer at Giprosvjaz
Technical support is good.
Read full review of Spirent CyberFlood [EOL] »
Anonymous User
Operations Director at LifeSearch
Elliot, our account manager, has been really good. He understands our roadmap and plan and where we're going. We have...
Read full review of Eggplant Performance »
Anonymous User
Technologist at a manufacturing company
I have contacts within Keysight. They usually give us evaluation hardware. They're pretty good about it.
Read full review of Keysight Oscilloscopes »
Anonymous User
Signal Integrity Engineer at a tech company
Technical support is pretty responsive.
Read full review of Keysight Oscilloscopes »
Anonymous User
Senior VP Operations at a media company
Their customer support is really impressive. I would rate them a nine out of 10.
Read full review of Eggplant Test »
Anonymous User
Senior Test Consultant\Competency Lead at a tech services company
Service has been impressive time wise, with basic queries I always got a working answer with more complicated...
Read full review of Eggplant Test »
Anonymous User
QA Analyst at a transportation company
We have emailed their tech support and they have been absolutely fine. They have usually responded within a day. If...
Read full review of Eggplant Test »
Anonymous User
Engineer at a tech company
If I need technical support, I can contact the account manager or architectural engineer for information, and they...
Read full review of Keysight Oscilloscopes »
Anonymous User
Software Engineer at a computer software company
The support from Eggplant Digital Automation Intelligence is supportive of any issue we have had. You only need to...
Read full review of Eggplant Test »
Anonymous User
Signal Integrity Engineer at a tech vendor
I evaluate technical support on the promptness in which they reply back, the detail. I would expect the application...
Read full review of Keysight Oscilloscopes »
Robert Friedt
Engineer III Electrical & RF at a manufacturing company
Technical support is pretty responsive, pretty decent.
Read full review of Keysight Oscilloscopes »
Anonymous User
AVP - Testing & QA at Sheorey Digital Systems Pvt. Ltd.
Customer service has been rated six out of ten, primarily because of limited regional support in India. Previously,...
Read full review of Eggplant Test »
Anonymous User
Senior Technical Support Analyst at Kaeppel Consulting, LLC
I never contacted technical support. We had our own in-house personnel that assisted us when needed.
Read full review of Eggplant Test »
Anonymous User
Teamleader Test Software at a healthcare company
The support is good. I would rate the technical support between an eight to nine out of 10.
Read full review of Eggplant Test »
Anonymous User
Senior Network Analyst at a financial services firm
I would rate the technical support for this solution a seven out of ten. The issue that I have is with the emails...
Read full review of Ixia Hawkeye »
Anonymous User
Director of Data Storage System Architecture at a manufacturing company
I would normally call technical support, if needed. They would respond with an email or come to our site.
Read full review of Keysight Oscilloscopes »
Anonymous User
Senior Staff Hardware Engineer at a tech vendor
We have a Field Application Engineer (FAE) in our office area. Every time that we call technical support, they show up.
Read full review of Keysight Oscilloscopes »
Lorenzo Forni
EMC Engineer at a tech vendor
We have often needed technical support often. They were always ready to help us. They have been very useful. If you...
Read full review of Keysight Oscilloscopes »
Anonymous User
Director and Principal Consultant at a consultancy
Our technical support is excellent. The representatives in South Africa is well versed in the solution, and they're...
Read full review of Eggplant Performance »

Review 1 of 30

Technical Support

No Data Available

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