Compare Devart vs Grafana Labs

Devart

Based on 4 reviews.

Grafana Labs

Based on 84 reviews.

Sample Customers

Popular Solutions

dbForge Studio for SQL Server

0 reviews

Python Connectors

1 reviews

Grafana

12 reviews

Grafana Loki

6 reviews

Grafana Enterprise Stack

9 reviews

Top Industries

Construction Company

16%

Financial Services Firm

11%

Comms Service Provider

University

Financial Services Firm

14%

Computer Software Company

10%

Comms Service Provider

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Lucas Dreyer
Data Engineer at BBD
We primarily use the solution for transactional processing, our LTP, as well as other processing.
Read full review of dbForge Studio for SQL Server »
Anonymous User
Product Engineer at a tech vendor
Python Connectors are mainly used to connect between the front-end and back-end of a project. It may seem like an API...
Read full review of Python Connectors »

Review 1 of 2

Vitthal Gole
Devops Engineer at AIQOD
The main use case for Grafana is that we are using Prometheus to collect the metrics, and primarily use Grafana for...
Read full review of Grafana »
Anonymous User
Regional Associate & Engineer at a outsourcing company
Grafana Loki is part of our observability toolkit focusing on monitoring, network performance, and infrastructure...
Read full review of Grafana Loki »
Rajan M
Test Lead at Calpine Group
We are using Grafana Enterprise Stack for monitoring web applications and server behaviors. We also monitor batch...
Read full review of Grafana Enterprise Stack »
Anonymous User
Works
I find Grafana offers easy customization for simple or standard customer dashboards and integrates natively within...
Read full review of Grafana Labs Grafana Cloud observability: Grafana, Prometheus metrics, logs, traces »

Review 1 of 4

Customer Service

Lucas Dreyer
Data Engineer at BBD
In terms of technical support, most of what I need to find, I find on Stack Overflow, and using Google searches, and...
Read full review of dbForge Studio for SQL Server »
Ayodele-Makun
Head BI SBU at a tech services company
I have not contacted technical support. If I have an issue, I search or I query the knowledge base.
Read full review of dbForge Studio for SQL Server »
Anonymous User
Senior business Intelligence consultant at Asociación SevillaUP
I did not use the service yet.
Read full review of dbForge Studio for SQL Server »
Anonymous User
Product Engineer at a tech vendor
We did not have many issues connecting with customer support, and it has been an overall smooth experience.
Read full review of Python Connectors »

Review 1 of 4

Muneeb Shoukat
DevOps Engineer at Venturenox
I rate the technical support a ten out of ten.
Read full review of Grafana Loki »
Mustafa Husny
Senior System Engineer at Techline-eg
I use Google to search for answers.
Read full review of Grafana Enterprise Stack »
Paweł Cisło
MLOps Engineer at a tech services company
We didn't rely on any specific technical support for our needs. Instead, when questions arose, we consulted another...
Read full review of Grafana Loki »
Łukasz Zawrotny
System Engineer / Systems & Storage at Vernity
I have always used the online forums or the internet to find information related to the product. I have not contacted...
Read full review of Grafana »
Jorge Florez
Head SRE Latam at PayU
My company has the open-source version of Grafana, so it gets support from the community. The community support is good.
Read full review of Grafana »
SandeepSrirangam
Staff Engineer at Project44
For open source, Grafana does not have technical support. It has an open forum where you can post your questions, and...
Read full review of Grafana »
Vitthal Gole
Devops Engineer at AIQOD
The customer support for Grafana is acceptable, but as we used the community edition, we primarily relied on the...
Read full review of Grafana »
CarlosPimentel
Manager Director at Earth
We have not had to open any tickets yet, as we solve issues through forums and wikis. The documentation is...
Read full review of Grafana Loki »
Gregory Diana
Managing Director at Exponential Energy (Pty) Ltd
Grafana has a very good wiki where you can get help. But direct support from them is very limited. They focus on...
Read full review of Grafana Enterprise Stack »
Mustafa Husny
Senior System Engineer at Techline-eg
The online technical support is good. Whenever I encounter an issue, I can usually resolve it by conducting a quick...
Read full review of Grafana Loki »
AbhishekGupta
Engineering Leader at Walmart
I have not used the support from Grafana.
Read full review of Grafana »
HemantKumar7
Senior Site Reliability Engineer at a tech vendor
The customer support for Grafana is excellent.
Read full review of Grafana »
Julian-Lewis
Senior Application Performance Monitoring and Alerting Specialist at a transportation company
I usually solve problems by myself. I very rarely get in touch with technical support as we don't have that option.
Read full review of Grafana »
Arjun Pandey
Engineering Lead- Cloud and Platform Architecture at a financial services firm
The community is really very active. If we reach out, they come to us with solutions. They are a young community. The...
Read full review of Grafana Loki »
Kalinga Ranasinghe
SRE at Incen AG
Because it's open source, I can rely on myself and get community support for integration issues and things like that....
Read full review of Grafana Loki »
Adam Russak
Sr. DevOps at a tech vendor
I'm not familiar with Grafana's feature in terms of community and documentation since I've been here only a few...
Read full review of Grafana »
Anonymous User
Information Technology Operations Manager at a financial services firm
The team that is implementing the solution has relied quite a bit on the support and forums, and so far, it has been...
Read full review of Grafana »
SrikanthDoddi
Principal Member of Technical Staff at a tech vendor
As Grafana is involved with the DX APM, we used to reach out to the vendor about any issues on the Grafana related to...
Read full review of Grafana »
Omer Cohen
DevOps Team Lead at Kadabra
I do not use Grafana's support for technical issues because I have found solutions on Stack Overflow and ChatGPT...
Read full review of Grafana »
Jherzon Nava
IT Manager at Software Gurus
Grafana Loki's technical support is not good. We would be lost if we didn't have the Grafana community support.
Read full review of Grafana Loki »
Dmitrey Kazin
DevOps Engineer at Interdiciplinary center
Grafana has excellent support, including solution architects who assist with dashboard design, architectural choices,...
Read full review of Grafana Enterprise Stack »
Ganes Sankarlal
Senior Consultant at Tata Consultancy
I did not use Grafana that much as it was a built-in application of the company I worked at.
Read full review of Grafana »
Varaprasad
Senior Technical Lead
Technical support is fine. They have been helpful and responsive.
Read full review of Grafana »
Nadav Weidman
DevOps Engineer at Vimeo, LLC
Grafana's customer support is mainly for developers. We didn't need to reach out to them for troubleshooting or any...
Read full review of Grafana »
Rafael Jose Tovar Garrido
Director at Taotesting
We have raised a lot of tickets, and they respond fast. I rate the technical support a ten out of ten.
Read full review of Grafana »
Allan Pressi
Owner at Rischio Compliance
I would rate their support as an eight on a scale of one to ten.
Read full review of Grafana Enterprise Stack »
Anonymous User
Senior Associate at a consultancy
I have never needed technical support.
Read full review of Grafana »
Anonymous User
Software Engineer at a consultancy
I refer to the solution's online documentation in case of technical errors.
Read full review of Grafana »
Anonymous User
IT Project Manager at a comms service provider
I have not needed technical support.
Read full review of Grafana »
Anonymous User
System & Network Engineer at a tech company
All support is provided by the community, and the documentation is sufficient to solve somes issues.
Read full review of Grafana »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.