Compare Dell Technologies vs WatchGuard

Dell Technologies

Based on 2047 reviews.

WatchGuard

Based on 218 reviews.

Latest Research

Buyer's Guide

Dell Technologies Ruckus vs. WatchGuard Secure Wi‑Fi

March 2026

WatchGuard Secure Wi‑Fi vs. Dell Technologies Ruckus

Updated: March 2026

Buyer's Guide

Dell Technologies Ruckus vs. WatchGuard Secure Wi‑Fi

March 2026

Dell Technologies Ruckus vs. WatchGuard Secure Wi‑Fi

Updated: March 2026

Sample Customers

Dell W-Series Wireless Networking

Georgia State University, Newport City Homes, Service King, J. Sterling Morton High School District, Meander Medical Centre, Stadtwerke Pforzheim GmbH & Co., Sakra World Hospital, Hutt City Council

WatchGuard EPDR

Indra, Valea AB, Fineit, Aemcom, Data Solutions INC., Gloucestershire NHS, Golden Star Resources Ltd, Hispania Racing Team, Instituto Dos Museus e da ConserÊo, Escuelas Pias Provincia Emaus, Axiom Housing Association, Municipality of Bjuv, Lesedi Nuclear, Mullsj_ municipality, Eng. skolan Norr AB, Dalakraft AB, Peter Green Haulage Ltd

WatchGuard Firebox

Ellips, Diecutstickers.com, Clarke Energy, NCR, Wrest Park, Homeslice Pizza, Fortessa Tableware Solutions, The Phoenix Residence

WatchGuard AuthPoint MFA

Ellips, Mednet, Diecutstickers.com, Fletchers Solicitors

WatchGuard Secure Wi‑Fi

Portsmouth Grammar School, HILOTEC

Popular Solutions

Dell PowerEdge R-Series

138 reviews

13 reviews

129 reviews

22 reviews

11 reviews

0 reviews

Top Industries

Financial Services Firm

10%

Computer Software Company

10%

Manufacturing Company

10%

Government

Comms Service Provider

11%

Computer Software Company

Manufacturing Company

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at Lico Innovations B.v.
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Fmontenegro Montenegro
CTO at To Be
My main use case for Dell PowerVault is primarily for massive storage of the information from our servers. A concrete...
Read full review of Dell PowerVault »
Bill Engelmeyer
Systems Engineer at Unisity LLC
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »

Review 1 of 5

Michael-Foster
Head of IT at Bulkhaul Limited
We use ThreatSync+ NDR for both network monitoring and detection and response.
Read full review of ThreatSync NDR »
Pedro Soteras
CEO at ajuntament del Prat
WatchGuard Firebox is configured as a perimetral firewall across all our locations. We have two sites that are...
Read full review of WatchGuard Firebox »
Norlia Jalani
Section Head, Information Technology at a transportation company
We are using endpoint solutions such as Panda Adaptive Defense 360, but currently we are using Panda. We are using it...
Read full review of WatchGuard EPDR »
Anonymous User
IT System Support Administrator at a non-profit
We use WatchGuard Secure Wi-Fi because we have used different tools as well, like Ubiquiti. The complexity of...
Read full review of WatchGuard Secure Wi‑Fi »

Review 1 of 4

Customer Service

Dusko Petrovic
Chairman & CEO at Digit Montenegro
Dell's technical support is ok.
Read full review of Dell PowerStore »
Syed Shahid Hasan
Senior Manager- II | Unit Head - Technolgy Infra (Global) at a financial services firm
I've worked closely with Dell since 2007. Back then, we could create a "Severity 1" case. I think they've...
Read full review of Dell RecoverPoint »
RahulSharma8
Storage Platform Engineer at Expedia Group
I would rate the technical support at a seven. It was great earlier, but now, when we encounter issues, level one...
Read full review of Dell PowerScale (Isilon) »
Mina_Magdy
Senior Infrastructure Solutions Architect at Benya systems
This product is backed by very powerful support from Dell. If there are any concerns then they become engaged very...
Read full review of Dell PowerProtect Data Domain »
DavidGee
Manager, Technical Services at a non-profit
Customer service for Dell Enterprise Laptops is great. Whenever we have put in a tech support call for one of the...
Read full review of Dell Business Laptops »
Gehad Said
Senior Presales Solutions Engineer ( DELL EMC & VMware) at NTT DATA
I would recommend Dell's technical support as a nine. The follow-up is good, and supporting Dell PowerVault is very...
Read full review of Dell PowerVault »
Mohammed Anas
AI Solutions Architect at TierOne
The technical support rating for Dell PowerMax depends on the support package selected, with multiple options...
Read full review of Dell PowerMax »
Kiran Rasukachula
Senior Manager IT - APAC at Genesys
Technical support is very good. We had issues with the hardware replacement that was to be done on PowerEdge. They...
Read full review of Dell PowerEdge R-Series »
LarsEvans
Chief Technology Officer / Chief Information Security Officer at Lorton Data, Inc.
The solution's technical support is excellent. How effective the technical support of the product is can be...
Read full review of Dell PowerConnect Switches [EOL] »
Fahad_Siddiqui
Senior Infrastructure Consultant at jj
We sometimes encountered response issues with the technical support team. Overall, they have the technical abilities...
Read full review of Dell PowerProtect Data Domain »
Anand-Kulkarni
Electrical Engineer at Tata Consultancy
Moogsoft's technical support is good.
Read full review of Moogsoft »
Mohamed Abdel Salam
Senior Sells at Enterprise Sigma Technology
I have not experienced any disadvantages when it comes to customer service. The after-sales support is remarkable....
Read full review of Dell PowerEdge VRTX [EOL] »
Anonymous User
System Administration Team Leader at a educational organization
The support of Dell EMC NetWorker is very good.
Read full review of Dell NetWorker »
Anonymous User
Owner at a construction company
It is very good.
Read full review of Dell PowerProtect Data Domain »
Ahmed-AZZAM
Pre-Sales Manager at ACS
Technical support is pretty good. We are pleased with their level of support.
Read full review of Dell Avamar »
Anonymous User
Engineer at a tech services company
EMC Support provides a high quality service, however I have encountered very few technical issues with this...
Read full review of Dell PowerProtect Data Domain »
Anonymous User
System Administrator at a tech services company
I have been satisfied with the technical support.
Read full review of Dell NetWorker »
Anonymous User
Solution Architect at a healthcare company
I did deal with support at the outset. We're a big Dell company, and we love the support and account managers that...
Read full review of Dell PowerStore »
Coenie Rossouw
Storage specialist at Vodacom Business
Its technical support is excellent. It stands out as a primary factor in our decision to choose Dell. I would rate it...
Read full review of Dell Avamar »
Anonymous User
consultant at a security firm
My experience has been that the tech support is pretty responsive.
Read full review of Dell PowerProtect Data Domain »
Jasdevjuneja
Works
Dell support for Dell PowerMax is exceptional, rating a perfect 10 out of 10. The support team is highly capable and...
Read full review of Dell PowerMax »
Anonymous User
Pre-sales specialist at a computer software company
Technical support for this product is very good.
Read full review of Dell AppSync »
Müfit Metin
Business Development Manager at a tech services company
Dell's support in Turkey has helped us so much in the project, especially the salesperson. He supported us so much,...
Read full review of VxRail »
Anonymous User
Cloud Engineer/System Administrator at a aerospace/defense firm
We have not had to use technical support.
Read full review of Dell Unity XT »
Reviewer7839213
Scientist/Engineer 'F' at a manufacturing company
The technical support is the best.
Read full review of Dell PowerEdge R-Series »
Anonymous User
Coordinator Team Infrastructure at a tech services company
When you have someone on the line from Dell's support team, then everything becomes perfect, especially if they are...
Read full review of Dell PowerStore »
Anonymous User
System Administrator at a mining and metals company
Their technical support can be very good. It depends on who you get, but that's how it's with any support...
Read full review of Dell Unity XT »
Dacio Ferreira
System Administrator at Tigs
Sometimes, we have to wait for a long time for the support.
Read full review of Dell PowerEdge VRTX [EOL] »
Anonymous User
Hardware Team Leader at Giza Systems
The technical support is great. We haven't had any issues. The only problem, sometimes, is that you deal with vendors...
Read full review of Dell PowerFlex »
Anonymous User
Virtualization Team Leader at a healthcare company
Technical support is really good. We have had good, high-quality support with our SC Series. They respond quickly.
Read full review of Dell SC Series »

Review 1 of 30

Rajesh Makwana
Regional Pre Sales Engineer at Roundrobin Tech
Customer service and support are not explicitly mentioned in terms of rating, but overall feedback seems positive.
Read full review of WatchGuard Firebox »
ANGEL CHALJUB
General Manager at CSTISA
Their technical support is very good. I would rate them a ten out of ten.
Read full review of WatchGuard Firebox »
Surjith Cs
Sr.System Administrator at a computer software company
The technical support is very fast - when we raise an incident, we get a solution in no time.
Read full review of WatchGuard Firebox »
Katyan Roach
Network Administrator at a government
We have had a good experience with customer service and support.
Read full review of WatchGuard EPDR »
Samson Huynh
IT Support at a retailer
The technical support team takes time to respond.
Read full review of WatchGuard Firebox »
RainerAlbrecht
General Manager at Gemakom
The technical support is very good because when our customer has a problem, they are very dependent on the cloud...
Read full review of WatchGuard Firebox »
Mourad Aissi
Director of Information Systems at Onomo hotels
The support could improve. I had to deal with support to give me new hardware and it took four weeks.
Read full review of WatchGuard Firebox »
Anonymous User
Network Administrator at a university
Customer Service: Satisfactory to good. Technical Support: The technical team, so far with WatchGuard OEM has been...
Read full review of WatchGuard XTM [EOL] »
Mohamed Y Ahmed
Technical & Pre-Sales Manager at GateLock
Technical support for this product is perfect. If you open a ticket with them, even with the slowest SLA, they reply...
Read full review of WatchGuard Firebox »
Anonymous User
Chief Information Technology Officer / Head Emel at a government
My company contacted the solution's technical support regarding the services, especially when we had some new...
Read full review of WatchGuard Firebox »
Reviewer93465
System Analyst at a transportation company
I have no complaints about WatchGuard's technical support. If you have a question, they answer it.
Read full review of WatchGuard Firebox »
Scott Morin
Owner / CEO at Midwest Technology Specialists LLC.
I find that their tech support is excellent. And as a reseller, my relationship with my point of contact is also...
Read full review of WatchGuard Firebox »
Gert Vr
Systems Integrator at It- Consulting
My overall experience with WatchGuard's technical support is good. They are responsive, and I would rate their...
Read full review of WatchGuard Firebox »
RedieRamos
Cloud Solutions Architect at a tech services company
I have not contacted technical support by telephone or email. When I have run into problems, I just performed a...
Read full review of WatchGuard EPDR »
Mohamed Y Ahmed
Technical & Pre-Sales Manager at GateLock
Technical support for this product is perfect. If you open a ticket with them, even with the slowest SLA, they reply...
Read full review of WatchGuard Firebox »
Dewald Vermaak
Citrix Solutions Architect at Digital Generation
The technical support from WatchGuard would rate at about an eight on a scale of 1 to 10, where one is the worst...
Read full review of WatchGuard EPDR »
Mohamed Y Ahmed
Technical & Pre-Sales Manager at GateLock
The support for this solution is very good.
Read full review of WatchGuard AuthPoint MFA »
Anonymous User
Operations Manager at DLL Technologies
Their customer service is one of the best and is extremely knowledgeable about their products. They are very...
Read full review of WatchGuard Firebox »
Ron Cook
IT & Telecommunications at BAA
The technical support is awesome, really great. When I open a ticket, I either get a response back on that ticket or...
Read full review of WatchGuard Secure Wi‑Fi »
Anonymous User
General Manager- IT & Automation - Serum at a pharma/biotech company
Technical support with WatchGuard XTM is handled by my team.
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Senior Systems Engineer at a financial services firm
Customer Service: Customer service has provided accurate and timely responses. If they do not have the specific...
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Technical Analyst - Desktop at a manufacturing company
Technical support has always been top-notch when you can get through. Sometimes you're on hold for up to an hour, but...
Read full review of WatchGuard EPDR »
Michael-Angelo Francis
Senior IT Tech at PCSL
I'm still exploring what's available in my current plan. Once I understand everything better, I'll reach out to...
Read full review of WatchGuard Firebox »
John Giacco
Network Administrator at Peace Bridge
I haven't used WatchGuard's technical support because it is an easy product to use.
Read full review of WatchGuard Firebox »
Anonymous User
Manager
We get good support. It can take a bit longer only in the case of a specific problem that even they are not aware of,...
Read full review of WatchGuard Firebox »
Anonymous User
Systems Engineer at a tech services company
They provide very good support. I am definitely satisfied with their support.
Read full review of WatchGuard Firebox »
Zachary Russ
Lead IT Systems Engineer/Solutions Architect at Queensland Aboriginal and Islander Health Council
All of my interactions with the technical support team of WatchGuard Firebox have been great, so far. The support...
Read full review of WatchGuard Firebox »
Youri Hart
Managing Director at Port-IT BV
We use this solution because they have a very good support team. They are very knowledgeable about ways of...
Read full review of WatchGuard Firebox »
Anonymous User
Senior IT Administrator for Global Group at a manufacturing company
They provide good technical support. They are able to resolve our issues.
Read full review of WatchGuard EPDR »
Anonymous User
Partner & Head of IT Strategy at a computer software company
I haven't interacted with them myself, but my colleagues state that their support line is good.
Read full review of WatchGuard Firebox »

Review 1 of 30

Technical Support

No Data Available

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