Compare Dell Technologies vs WatchGuard

Dell Technologies

Based on 1801 reviews.

WatchGuard

Based on 208 reviews.

Sample Customers

Dell W-Series Wireless Networking

Georgia State University, Newport City Homes, Service King, J. Sterling Morton High School District, Meander Medical Centre, Stadtwerke Pforzheim GmbH & Co., Sakra World Hospital, Hutt City Council

WatchGuard EPDR

Indra, Valea AB, Fineit, Aemcom, Data Solutions INC., Gloucestershire NHS, Golden Star Resources Ltd, Hispania Racing Team, Instituto Dos Museus e da ConserÊo, Escuelas Pias Provincia Emaus, Axiom Housing Association, Municipality of Bjuv, Lesedi Nuclear, Mullsj_ municipality, Eng. skolan Norr AB, Dalakraft AB, Peter Green Haulage Ltd

WatchGuard Firebox

Ellips, Diecutstickers.com, Clarke Energy, NCR, Wrest Park, Homeslice Pizza, Fortessa Tableware Solutions, The Phoenix Residence

WatchGuard AuthPoint MFA

Ellips, Mednet, Diecutstickers.com, Fletchers Solicitors

WatchGuard Secure Wi‑Fi

Portsmouth Grammar School, HILOTEC

Popular Solutions

Dell PowerEdge R-Series

136 reviews

15 reviews

30 reviews

24 reviews

11 reviews

0 reviews

Top Industries

Computer Software Company

14%

Manufacturing Company

10%

Financial Services Firm

10%

Government

Computer Software Company

13%

Comms Service Provider

12%

Manufacturing Company

Hospitality Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

MayankChauhan
Lead Consultant - Cloud & Infrastructure Services at Infosys
We use Dell PowerMax for very IO-intensive databases. These are OLTP databases with a lot of real-time transactions...
Read full review of Dell PowerMax »
KuldeepSingh4
Technical Solution Architect at a tech vendor
I am dedicated to Cisco and work with multiple products as a consultant from one of the managed service providers....
Read full review of Dell vSAN Ready Nodes »
Jimmy Herrera
Subgerente De Planificación E Implementación TI at a financial services firm
Our use case for Dell PowerStore involves a cluster with VMware, where we have all open systems, Windows and Linux,...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at Unisity LLC
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »
Anonymous User
VP IT Operations at a computer software company
We use Dell PowerEdge Rack Servers primarily in a virtualized environment for our company. Our company performs all...
Read full review of Dell PowerEdge R-Series »

Review 1 of 5

Norlia Jalani
Section Head, Information Technology at a transportation company
We are using endpoint solutions such as Panda Adaptive Defense 360, but currently we are using Panda. We are using it...
Read full review of WatchGuard EPDR »
Anonymous User
IT System Support Administrator at a non-profit
We use WatchGuard Secure Wi-Fi because we have used different tools as well, like Ubiquiti. The complexity of...
Read full review of WatchGuard Secure Wi‑Fi »

Review 1 of 2

Customer Service

Rhett Waldock
Programmer Analyst at Mankato Clinic, Ltd.
Technical support was good. We had a positive experience with Dell EMC AppSync.
Read full review of Dell AppSync »
Nagendra Nekkala.
Senior Manager ICT & at Bangalore International Airport Limited
The support team is highly supportive, responsive, and efficient in providing solutions.
Read full review of Dell Unity XT »
Al Vasek
Executive Business Development Manager, Cloud and Managed Services at Presidio Networked Solutions
Everything is good with customer service. I have no major issues. A lot of their support is offshore. It's not bad;...
Read full review of Dell PowerEdge C- Series »
Vaidyanathan Swaminathan
Co-Founder at Tech RIdge Solutions
The support is horrible. There are bugs in the solution that have not been fixed yet. The vendor said they would fix...
Read full review of Dell RecoverPoint »
Amalludin-Yahya
Principal Engineer at AXS
My experience with the technical support and customer support for Dell PowerStore is good. However, when it was...
Read full review of Dell PowerStore »
Ronald Stoffels
System Engineer at Parkstad IT
The solution's technical support is good. I call the technical support team when I have a question or problem, and...
Read full review of Dell PowerEdge R-Series »
Mark Torpy
Data Protection Specialist at Tech Mahindra Limited
Technical support is good and they provide break/fix support. Anything that does not work or your DPA has an issue...
Read full review of Dell Data Protection Advisor »
Vaidyanathan Swaminathan
Co-Founder at Tech RIdge Solutions
Technical support is somewhere around six or seven on a scale from one to ten. The challenge is that support is not...
Read full review of Dell PowerEdge C- Series »
Hasan Haseeb
Senior Network Engineer at accrets
Their support is excellent. We are also using Dell Server. The entire architecture is Dell, so the support is good. I...
Read full review of Dell PowerConnect Switches [EOL] »
ErmiasGirma
System and Cloud Deployment Engineer at Safaricom Ethiopia plc
Support is good.
Read full review of Dell PowerProtect DD (Data Domain) »
Anonymous User
Technical Team Lead at a tech services company
The level of technical support is 10/10. Over four years we didn’t encounter any issues with VPLEX technical support.
Read full review of Dell VPLEX »
Anonymous User
Senior Consultant at a tech company
With respect to technical support, sometimes you get a good technician or a good engineer, and you can get the...
Read full review of Dell Avamar »
Anonymous User
Senior Manager IT at a financial services firm
Tech support is good. Just like most of the EMC products, there is a knowledgeable staff.
Read full review of Dell Unity XT »
Dave Homp
Manager of Storage and Backup at a healthcare company
Our experience with technical support depends. That mid-range is probably not the strong suit in terms of Dell EMC...
Read full review of Dell Unity XT »
Anonymous User
IT System Admin Lead at a energy/utilities company
Technical support is five stars out of five. Every time it has dialed home for any of the issues that we have, so far...
Read full review of Dell Unity XT »
Shamal Chalil
Senior Technical Consultant at Alpha Data LLC
The technical support is good.
Read full review of Dell vSAN Ready Nodes »
Mahmoud Abuherra
Manager, Technical Services at AXS
Customer support is generally good but sometimes struggles with complex issues, which can prolong resolution times.
Read full review of Dell ObjectScale »
Anonymous User
Enterprise Architect at a healthcare company
The customer service for this solution is excellent. We received assistance with a four-hour response time. I would...
Read full review of Dell PowerMax »
Rachel Bauer
Chief Operations Officer & Acting CFO at Like a Photon
We have found the post-installation support to be absolutely fantastic. They have helped us leverage the advanced...
Read full review of Dell PowerScale (Isilon) »
Anonymous User
Manager at a pharma/biotech company
I have not contacted technical support. I didn't have any issues during the installation.
Read full review of Dell PowerEdge R-Series »
Anonymous User
EMC Storage & Backup Implementation Specialist at a tech vendor
Support wise, it's very stable. The support is 100% good. Support is the key for Dell EMC.
Read full review of Dell SC Series »
Anonymous User
Senior Manager of IT at a tech vendor
Dell's support works. Here in Israel, Dell works with a third party that handles the contact with the customer. I...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Sr Network Administrtor at a consumer goods company
The technical support was poor, even during the port or 2TB limit. It was rare to hear back from the technical...
Read full review of Dell XtremIO »
Anonymous User
Technology Solutions Director, Converged Infrastructure at a tech services company
I would give technical support the highest rating. Dell/EMC appears to have employed the team that developed XtremIO....
Read full review of Dell XtremIO »
Anonymous User
Director at a tech services company
The support for this solution is good.
Read full review of Dell PowerEdge R-Series »
Anonymous User
Systems / Security Administrator
Technical support has not been needed.
Read full review of VxRail »
Anonymous User
Associate Director, Health Information Technologies at a university
Dell's support is fantastic. We've never really had any problems with them. I would rate them an eight out of ten.
Read full review of Dell PowerEdge R-Series »
Doug Crook
IT Manager at One Answer Insurance
I haven't had to contact Dell's technical support for the server side. The only technical support from Dell we've had...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Senior Systems Technician at a government
The support for Dell PowerEdge servers is magnificent.
Read full review of Dell PowerEdge R-Series »
Alex McIntosh
Senior Infrastructure Analyst at a financial services firm
On the whole, their technical support is pretty good. However, the response time and competence could be improved. If...
Read full review of Dell RecoverPoint for Virtual Machines »

Review 1 of 30

Jose Fos
Information Technology Services Manager at BRAVO CAPITAL
I have contacted the support team a couple of times. They solve our problems in a few hours.
Read full review of WatchGuard Firebox »
Amjad Edris
Technical Support Engineer at Netco Security Solutions
Technical support is good.
Read full review of WatchGuard EPDR »
ScottEastman
Project Consultant at SEVERN HOSPICE LIMITED
Technical support is good. They are helpful and responsive.
Read full review of WatchGuard Firebox »
Anonymous User
Principal at a consumer goods company
We have not had to use their technical support.
Read full review of WatchGuard Firebox »
Anonymous User
System Administrator at a logistics company
The support is not the best, but it is good enough. Not everyone has the right skills, so make sure to ask them to...
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Third Line Engineer at a tech services company
Customer Service: Great customer service with fast response. Technical Support: They have good technical knowledge.
Read full review of WatchGuard XTM [EOL] »
Victor Massey
Solution Architect at Simvicitsolutions
The support team is very knowledgeable. When I call support, they send articles that can be referenced. Usually,...
Read full review of WatchGuard EPDR »
RobertMorin
Owner / CEO at Midwest Technology Specialists LLC.
The technical support has been amazing. We're very satisfied with their level of support.
Read full review of WatchGuard Firebox »
JasonGiles
IT Manager at WTS Media (Wholesale Tape & Supply)
Their tech support, the few times I've used them, have been excellent. Their staff has been very knowledgeable. I've...
Read full review of WatchGuard Firebox »
Anonymous User
Network Admin at a manufacturing company
Their support is awesome. I get a solution to my problem within 24 hours, and if they don't have a solution within 24...
Read full review of WatchGuard Firebox »
Tek KeeChuah
Director at a tech vendor
Technical support has been very good so far. We find them to be quite professional. We're satisfied with the level of...
Read full review of WatchGuard Firebox »
Anonymous User
Support Analyst at a logistics company
Customer Service: 9/10. Technical Support: 9/10.
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Senior IT Administrator for Global Group at a manufacturing company
They provide good technical support. They are able to resolve our issues.
Read full review of WatchGuard EPDR »
Marlon Sealey
I.T. Co-ordinator at National Lotteries Control Board
We used the technical support once, when we had some issues with employees trying to access legitimate sites. That is...
Read full review of WatchGuard Firebox »
Anonymous User
Network & infra Manager at Vanguard Business Solutions & Consulting
Customer Service: I haven’t requested any help from customer service. Technical Support: I attended training from...
Read full review of WatchGuard XTM [EOL] »
Michael-Angelo Francis
Senior IT Tech at PCSL
I have a couple of open cases right now as I explore the full potential of WatchGuard solutions and how they can help...
Read full review of WatchGuard AuthPoint MFA »
Anonymous User
Systems Engineer at a tech services company
Customer Service: It's perfect. Technical Support: It's excellent.
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Technical Analyst - Desktop at a manufacturing company
Technical support has always been top-notch when you can get through. Sometimes you're on hold for up to an hour, but...
Read full review of WatchGuard EPDR »
Scott Eastman
Project Consultant at SysGroup PLC
I have contacted their technical support and they were very, very good.
Read full review of WatchGuard Firebox »
Stefan Bryskhe
CTO at Gandalf
I rate Panda support nine out of 10. It used to be a 10, but support is a little more difficult since they were...
Read full review of WatchGuard EPDR »
Michael-Angelo Francis
Senior IT Tech at PCSL
I'm still exploring what's available in my current plan. Once I understand everything better, I'll reach out to...
Read full review of WatchGuard Firebox »
AlanRogers
Owner at Thermioninc.com
Our IT guy talks highly of the technical support, saying that they are pretty knowledgeable. He never complains about...
Read full review of WatchGuard Firebox »
Anonymous User
COO/CTO at a pharma/biotech company
Yes, I had a positive experience with tech support.
Read full review of WatchGuard Firebox »
Kenneth Conklin
Owner at a tech services company
Excellent, although I have very little involvement with technical support, but when I did use technical support, the...
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Systems integrator at a comms service provider
Technical support has been very good from the start. We've been very satisfied with them over the years. A few years...
Read full review of WatchGuard Firebox »
Petri Alhainen
Administrator at Sulbana Oy
The customer service and support team was good.
Read full review of WatchGuard Firebox »
Petri Alhainen
Administrator at Sulbana Oy
I don't think I need any technical support from the website, as it is a basic product. You just plug it in where you...
Read full review of WatchGuard Firebox »
Anonymous User
Systems Engineer at a tech services company
They provide very good support. I am definitely satisfied with their support.
Read full review of WatchGuard Firebox »
Anonymous User
PRE-SALES MANAGER at a tech services company
Customer Service: 3/5. Technical Support: 3/5.
Read full review of WatchGuard XTM [EOL] »
Anonymous User
IT at a manufacturing company
IN China, the company doesn't really have any presence and so there isn't really technical support we can connect...
Read full review of WatchGuard Firebox »

Review 1 of 30

Technical Support

No Data Available

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