Compare Dell Technologies vs WatchGuard

Dell Technologies

Based on 1963 reviews.

WatchGuard

Based on 212 reviews.

Sample Customers

Dell W-Series Wireless Networking

Georgia State University, Newport City Homes, Service King, J. Sterling Morton High School District, Meander Medical Centre, Stadtwerke Pforzheim GmbH & Co., Sakra World Hospital, Hutt City Council

WatchGuard EPDR

Indra, Valea AB, Fineit, Aemcom, Data Solutions INC., Gloucestershire NHS, Golden Star Resources Ltd, Hispania Racing Team, Instituto Dos Museus e da ConserÊo, Escuelas Pias Provincia Emaus, Axiom Housing Association, Municipality of Bjuv, Lesedi Nuclear, Mullsj_ municipality, Eng. skolan Norr AB, Dalakraft AB, Peter Green Haulage Ltd

WatchGuard Firebox

Ellips, Diecutstickers.com, Clarke Energy, NCR, Wrest Park, Homeslice Pizza, Fortessa Tableware Solutions, The Phoenix Residence

WatchGuard AuthPoint MFA

Ellips, Mednet, Diecutstickers.com, Fletchers Solicitors

WatchGuard Secure Wi‑Fi

Portsmouth Grammar School, HILOTEC

Popular Solutions

Dell PowerEdge R-Series

170 reviews

13 reviews

113 reviews

20 reviews

13 reviews

0 reviews

Top Industries

Computer Software Company

13%

Manufacturing Company

11%

Financial Services Firm

Government

Computer Software Company

12%

Comms Service Provider

11%

Manufacturing Company

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at a outsourcing company
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at a tech services company
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
MayankChauhan
Lead Consultant - Cloud & Infrastructure Services at a computer software company
We use Dell PowerMax for very IO-intensive databases. These are OLTP databases with a lot of real-time transactions...
Read full review of Dell PowerMax »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at a aerospace/defense firm
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »

Review 1 of 5

Michael-Foster
Head of IT at a hospitality company
We use ThreatSync+ NDR for both network monitoring and detection and response.
Read full review of ThreatSync+ NDR »
Syed Pasha
Senior Network Consultant at a tech services company
My experience with WatchGuard Firebox has been that it operates similar to other firewall services available in the...
Read full review of WatchGuard Firebox »
Norlia Jalani
Section Head, Information Technology at a transportation company
We are using endpoint solutions such as Panda Adaptive Defense 360, but currently we are using Panda. We are using it...
Read full review of WatchGuard EPDR »
Anonymous User
IT System Support Administrator at a non-profit
We use WatchGuard Secure Wi-Fi because we have used different tools as well, like Ubiquiti. The complexity of...
Read full review of WatchGuard Secure Wi‑Fi »

Review 1 of 4

Customer Service

Shrikant Teggi
Sr. Area Technical Manager at a tech consulting company
Technical support was absolutely supportive. Whenever we faced any issues, we logged a call with Dell and immediately...
Read full review of Dell PowerProtect Data Domain »
Brian Ricci
President at a computer software company
Customer service and support are excellent. Although we are self-sufficient and rarely need assistance, when we do...
Read full review of Dell PowerEdge R-Series »
MinaMagdy1
Senior System Engineer at a tech vendor
Technical support for PowerProtect Data Manager is effective due to its simplicity. Dell is known for good support,...
Read full review of Dell PowerProtect Data Manager »
MarcGaethofs
ICT manager at a real estate/law firm
The technical support is fairly good. The team has certified and trained engineers. We contact them if we have an...
Read full review of Dell PowerEdge FX [EOL] »
Faisal_Zia
Team Lead of Senior Directors at a computer software company
The technical support for Dell RecoverPoint is excellent. The engineers and software teams respond immediately once...
Read full review of Dell RecoverPoint »
Stanislaw Jagielski
Trainer, Storage Consultant at a tech services company
Everybody wants the response time to be less or zero, but no support team can meet such expectations. I rate the...
Read full review of Dell NetWorker »
Jan Zentgraf
Consultant at a consumer goods company
We are not satisfied with the support team. Support is confusing and time-consuming. It could be improved.
Read full review of Dell Technologies DataIQ [EOL] »
Babawale Awojinrin
IT Operations Manager at a retailer
The last company I worked in are Dell partners, so I seek help from them.
Read full review of Dell PowerProtect DP (IDPA) »
SamuelThomas
Consultant at a tech services company
Technical support is generally satisfactory; however, challenges exist in certain Linux-based cases.
Read full review of Dell PowerProtect DP (IDPA) »
Whitney Gray
Storage Architect at a healthcare company
The technical support is very good.
Read full review of Dell SC Series »
Anonymous User
CEO at a tech vendor
The technical support is excellent, including the remote support. The Dell support team utilizes some really good...
Read full review of Dell PowerEdge XR-Series »
Anonymous User
Professional system engineer at a tech services company
Technical support is a nine out of 10. It's fast and always fixes the issues. It would be a 10 out of 10 if sometimes...
Read full review of VNX [EOL] »
Anonymous User
Product Owner at a financial services firm
I rate Dell support seven out of 10. Sometimes, it's a 10, but other times it's a five. The support is good, but it...
Read full review of Dell PowerFlex »
Anonymous User
Senior Solutions Architect at a healthcare company
They need to make it easier to get to higher levels of support.
Read full review of Dell PowerMax »
Anonymous User
Manager Cloud Operations at a tech vendor
The technical support is excellent. We have always had great support.
Read full review of Dell PowerMax »
Doug Crook
IT Manager at a insurance company
I haven't had to contact Dell's technical support for the server side. The only technical support from Dell we've had...
Read full review of Dell PowerEdge R-Series »
Martin De Silva
Product Owner at a retailer
Technical support, from my experience with the vendor, has been good. We're satisfied with the level of service Dell...
Read full review of Dell Avamar »
Anonymous User
Chief Executive Officer at a cloud solution provider
We've relied on tech support for at least twenty years, and every time we've reached out, we've received swift and...
Read full review of Dell PowerEdge R-Series »
Anonymous User
RSI
It was a little bit complicated at the beginning because there were two products. There was the software part, which...
Read full review of VxRail »
Anonymous User
Senior Systems Engineer - Storage Resource Management at a tech services company
The technical support is very good.
Read full review of Dell VPLEX »
Ademola Adedoyin
Deputy director at a financial services firm
We've not reached any technical support since we started using it. Since we deployed this we have no cause to reach...
Read full review of Dell PowerFlex »
Mikael Hellström
IT Manager at a healthcare company
Customer service is absolutely satisfying, rating at least nine out of ten, as they have managed previous issues well.
Read full review of Dell PowerScale (Isilon) »
Mike Veidt
Auszubildender Infrastruktur at a hospitality company
Dell's support is excellent, and we receive quick help in all areas. Currently, we have an issue with our VxRail...
Read full review of Dell PowerStore »
Anonymous User
Director of IT at a financial services firm
Tech support is knowledgeable. We get the answers when we need them, they get us back up.
Read full review of Dell Unity XT »
Anonymous User
System Engineer IAAS at a financial services firm
Technical support is good. The installation went smoothly from DEL EMC’s site. We did not encounter real technical...
Read full review of Dell XtremIO »
Juan Jose Ruiz
System Advisor at a comms service provider
I would rate Dell support for Dell PowerStore as a ten, but we have support via a dealer in Cordoba, from five...
Read full review of Dell PowerStore »
Anonymous User
Manager, Network Engineering at a recreational facilities/services company
I haven't needed to use Dell support recently, but I have in the past, and I feel that one of Dell's strong points is...
Read full review of Dell PowerEdge R-Series »
Atul Pandya
Project Engineer at a tech services company
We have two techs here, however, in a year, if you calculate 365 days in a year, we've hardly had one or two times...
Read full review of Dell Avamar »
Anonymous User
Senior Systems Engineer at a financial services firm
Technical support is very good and always available.
Read full review of Dell XtremIO »
GopiP1
Data Center Engineer at a tech services company
I would rate the technical support a seven out of ten.
Read full review of Dell PowerStore »

Review 1 of 30

Rajesh Makwana
Regional Pre-Sales Engineer at a tech services company
Customer service and support are not explicitly mentioned in terms of rating, but overall feedback seems positive.
Read full review of WatchGuard Firebox »
Anonymous User
IT Security & Data Protection Manager at a healthcare company
The support from Panda Security Adaptive Defense could improve. They are not the most efficient. I rate the support a...
Read full review of WatchGuard EPDR »
Vatsal-Shah
Assistant Technical Manager at a consultancy
I haven't used their support.
Read full review of WatchGuard Firebox »
Tyson Swank
Computer Programmer at a construction company
I have only had to call once or twice for anything in any of the time that we have had the solution. Most of the...
Read full review of WatchGuard Firebox »
Anonymous User
instructor
The level of technical support is adequate. From a range 1 to 10, I would give them a 8/10 rating.
Read full review of WatchGuard XTM [EOL] »
RedieRamos
Cloud Solutions Architect at a tech services company
I have not contacted technical support by telephone or email. When I have run into problems, I just performed a...
Read full review of WatchGuard EPDR »
Ron Cook
IT & Telecommunications at a aerospace/defense firm
Support has always resolved every incident. Granted, some items required further research if it was intermittent in...
Read full review of WatchGuard Secure Wi‑Fi »
Mohamed Y Ahmed
Technical & Pre-Sales Manager at a tech services company
Technical support for this product is perfect. If you open a ticket with them, even with the slowest SLA, they reply...
Read full review of WatchGuard Firebox »
Anonymous User
President at a tech consulting company
Professional grade support: They are really knowledgeable.
Read full review of WatchGuard XTM [EOL] »
John Rhines
Network Administrator at a computer software company
I haven't had to use technical support very often, but when I have they've been great.
Read full review of WatchGuard Firebox »
Jon Leib
Information Technology Specialist at a healthcare company
So far, I haven't needed to go to the solution's technical support.
Read full review of WatchGuard Firebox »
Anonymous User
systeembeheerder at a manufacturing company
Good.
Read full review of WatchGuard XTM [EOL] »
Anonymous User
IT Audit Group Head at a tech services company
There are no problems with the technical support. If a problem occurs it gets resolved immediately with our technical...
Read full review of WatchGuard Firebox »
Anonymous User
IT Manager at a financial services firm
Technical support needs more people who have good technical skills and knowledge instead of just sharing...
Read full review of WatchGuard AuthPoint MFA »
Akhtarul Islam
CEO at a tech services company
The technical support is fine.
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Partner & Head of IT Strategy at a computer software company
I haven't interacted with them myself, but my colleagues state that their support line is good.
Read full review of WatchGuard Firebox »
Sanjeeb Mohanty
Global Head ICT (CITP & MIE) at a non-profit
Their technical support is very good. You get a response within 15 minutes to an hour at the max.
Read full review of WatchGuard Firebox »
Anonymous User
Systems Engineer at a financial services firm
Customer Service: It's OK to good. Technical Support: It's OK to good.
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Project Engineer at a tech services company
Customer Service: It's pretty good. Technical Support: It's very good.
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Infrastructure and Security Manager at a tech services company
Customer Service: Excellent. Technical Support: Excellent.
Read full review of WatchGuard XTM [EOL] »
Anonymous User
IT Technician at a real estate/law firm
I used their technical support one time. They were very good. I would rate them at least a nine out of 10.
Read full review of WatchGuard AuthPoint MFA »
Anonymous User
Director at a tech services company
We've dealt with support and they've been good overall.
Read full review of WatchGuard EPDR »
Anonymous User
Head of Information Technology
Customer Service: 6/10. Technical Support: 8/10.
Read full review of WatchGuard XTM [EOL] »
RajeshV1
Chief Executive Officer at a computer software company
We've contacted technical support in the past. We've found them to be very good. They are helpful and responsive. I...
Read full review of WatchGuard Firebox »
Reviewer843600
Director of Information Technology at a recreational facilities/services company
For everything that I've dealt with, their technical support has been really great about helping out and helping me...
Read full review of WatchGuard Firebox »
Norlia Jalani
Section Head, Information Technology at a transportation company
Technical support for Panda Adaptive Defense 360 is provided by the reseller, and they also do preventive maintenance...
Read full review of WatchGuard EPDR »
Anonymous User
Systems integrator at a comms service provider
Technical support has been very good from the start. We've been very satisfied with them over the years. A few years...
Read full review of WatchGuard Firebox »
Anonymous User
ICT Manager at a engineering company
A nine out of 10.
Read full review of WatchGuard EPDR »
Anonymous User
IT System Support Administrator at a non-profit
I rate technical support between five to six. Their support response can be time-consuming, and when incidents occur,...
Read full review of WatchGuard Secure Wi‑Fi »
Greg Selby
Network Engineer at a performing arts
Their technical support is good. Honestly, I haven't had to call them in five or six years.
Read full review of WatchGuard Firebox »

Review 1 of 30

Technical Support

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