Compare Dell Technologies vs WatchGuard

Dell Technologies

Based on 1040 reviews.

WatchGuard

Based on 137 reviews.

Sample Customers

Dell Wireless

Georgia State University, Newport City Homes, Service King, J. Sterling Morton High School District, Meander Medical Centre, Stadtwerke Pforzheim GmbH & Co., Sakra World Hospital, Hutt City Council

Dell Data Protection - Endpoint Security Suite

MEIZU, TBG West, Ackerman Charter School District, Church of the Highlands

Panda Security Adaptive Defense

Indra, Valea AB, Fineit, Aemcom, Data Solutions INC., Gloucestershire NHS, Golden Star Resources Ltd, Hispania Racing Team, Instituto Dos Museus e da ConserÊo, Escuelas Pias Provincia Emaus, Axiom Housing Association, Municipality of Bjuv, Lesedi Nuclear, Mullsj_ municipality, Eng. skolan Norr AB, Dalakraft AB, Peter Green Haulage Ltd

WatchGuard AuthPoint

Ellips, Mednet, Diecutstickers.com, Fletchers Solicitors

WatchGuard Secure Wi‑Fi

Portsmouth Grammar School, HILOTEC

Popular Solutions

VxRail

77 reviews

Dell PowerEdge Rack Servers

55 reviews

Dell Avamar

37 reviews

WatchGuard Firebox

20 reviews

Panda Security Adaptive Defense

9 reviews

WatchGuard Threat Detection and Response

4 reviews

Top Industries

Comms Service Provider

24%

Computer Software Company

20%

Government

Financial Services Firm

Comms Service Provider

36%

Computer Software Company

16%

Government

Wholesaler/Distributor

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Alok Ranjan
Technical Lead at a comms service provider
The general use case for VxRail was to deal with the obsolescence because the current infra was not adequate to deal...
Read full review of VxRail »
Anonymous User
System Administrator for virtual platforms at a healthcare company
We run the solution on VxRail and use nodes to create storage space for replication. Our main servers are critical...
Read full review of Dell vSAN Ready Nodes »
Anonymous User
Solutions Architect at a computer software company
I am a security consultant. I work for an MSSP, a managed service provider. I go in and evaluate what the...
Read full review of Secureworks Red Cloak Threat Detection and Response »
Anonymous User
Assistant Circuit Executive for Information Technology at a government
Our primary use case is as shared storage for VMware virtual environments.
Read full review of Dell EqualLogic PS series »
abstract
Systems Engineering Manager at a manufacturing company
We use it for block storage for our entire VMware environment, which runs Windows, Exchange, and SQL Server. The...
Read full review of Dell Unity XT »

Review 1 of 5

Peter Galgano
Owner at a construction company
It's a perimeter device and I use it as a DNS server for my domain, but I'm not the typical user for this type of...
Read full review of WatchGuard Firebox »
Scott Morin
Owner / CEO at Midwest Technology Specialists LLC.
The big issue with data-loss protection is the end-to-end encryption between the user and whatever site they're...
Read full review of WatchGuard Data Loss Prevention »
Mohamed Y Ahmed
Technical & Pre-Sales Manager at GateLock
We are a solution provider and WatchGuard is one of the product lines that we implement for our customers. I am the...
Read full review of WatchGuard Threat Detection and Response »
Anonymous User
IT Technician at a real estate/law firm
WatchGuard AuthPoint is the multifactor authentication solution for our VPN. It gets used on a regular basis. It is...
Read full review of WatchGuard AuthPoint »
Anonymous User
Technical Analyst - Desktop at a manufacturing company
We use it for our endpoint security solution for 1,000 machines worldwide. We're one of the largest machine shops in...
Read full review of Panda Security Adaptive Defense »

Review 1 of 5

Customer Service

Francisco Gimo
Management Information System Officer at a mining and metals company
The support from Dell Unity XT is good. They actively monitor the units. They have called us up when they have lost...
Read full review of Dell Unity XT »
Yaroslav Shehtman
Integration Engineer at a computer software company
I like Dell's tech support very much. Not just for PowerEdge Rack servers but for all of Dell's products, if I have...
Read full review of Dell PowerEdge Rack Servers »
Shehan Attapattu
head of presales at a integrator
Their technical support was actually good. In the POC environment, we needed some help, and they supported us with that.
Read full review of DD Boost »
Elias Riveros Malky
Regional Alliance Manager at a tech services company
With these type of high-end technologies and their uptime, there is no need to contact support.
Read full review of Dell PowerMax NVMe »
Jace Gregg
Information Systems Manager at a energy/utilities company
We have had no issues at all with our technical and customer support. The product watches after itself. If there is a...
Read full review of Dell PowerScale (Isilon) »
MirziyodMirsaatov
CEO at Top-IT Solutions Ltd
It's ok because we have our own support and our own distributors for the vendor's part.
Read full review of Dell PowerProtect DD (Data Domain) »
Fred Armantrout
Senior System Specialist at Burns & McDonnell
In most instances, we've had good support with quick resolutions. One incident occurred during an upgrade to a SAN...
Read full review of Vblock [EOL] »
Martin De Silva
Product Owner at a retailer
Dell EMC support used to be outstanding, but lately, they seem to have dropped the focus, I've noticed. In the past...
Read full review of Dell Avamar »
Anonymous User
IT Officer - Hardare & Software
Technical support is excellent, but somewhat slow in the African region.
Read full review of VNX [EOL] »
Anonymous User
IT Director at a manufacturing company
Dell's technical support is pretty good. I'd give them a ten out of ten.
Read full review of Dell PowerEdge Rack Servers »
Anonymous User
System Network Administrator at a healthcare company
A seven out of 10. We must engage a reseller who supports it. They also are having difficulty troubleshooting it.
Read full review of Dell NetWorker »
Anonymous User
Senior Infrstructure Analyst at a financial services firm
The technical support was good.
Read full review of Dell Storage Resource Manager »
Anonymous User
Infrastructure Engineer at a healthcare company
Technical support has been top-notch.
Read full review of Dell SC Series »
Anonymous User
Network Engineer at a tech services company
The technical support is really good. I can open up a chat support session with them, then they can either resolve it...
Read full review of Dell Unity XT »
Anonymous User
Infrastructure Engineer at CGSH
Tech support is good. We've always had our struggles over the years with their support. I characterize their...
Read full review of Dell Unity XT »
Anonymous User
System Administrator at a tech services company
Technical support has been good. When we log a case, we'll get a call within 24-48 hours. They help get issues...
Read full review of Dell BakBone »
Yap Ming Cur
IT Manager at a pharma/biotech company
The Phone Home support is very good. It provides proactive troubleshooting and responds to end-customers like us. We...
Read full review of Dell SC Series »
Adli Hajarat
IT Consultant & Administrator at ETCOM
I didn't have any problem with the technical support. Dell PowerConnect Switches manuals are very descriptive. It's...
Read full review of Dell PowerConnect Switches »
Anonymous User
coördinator ICT
I can't say as we have had no significant issues.
Read full review of Dell EqualLogic PS series »
Aharon Bagraman
Programmer Sysadmin at a university
I used Dell support a couple of times, and it was okay. I would rate Dell’s support as eight out of 10. When...
Read full review of Dell PowerEdge Rack Servers »
Anonymous User
Backup & Storage Engineer at a retailer
Technical support is okay but could be improved. I've sent a lot of complaints their way and I feel like they might...
Read full review of DD Boost »
Petteri Olkinuora
System Analyst at a university
We only used technical support during the installation. When we installed it, we had to fix some things with support....
Read full review of Dell Unity XT »
Anonymous User
Network Engineer at a educational organization
Customer Service: EMC customer service has always been spot on. Any issues we have are dealt with right away....
Read full review of VNX [EOL] »
Riad SAYAH
IngÃ©nieur Avant vente at CFAO Technologies
Dell EMC support is very responsive and helpful.
Read full review of VxRail »
Anonymous User
Senior Solutions Architect at a computer software company
Other people from my team interact with the technical support team at Dell. I have not heard anything negative so it...
Read full review of Dell XC Appliance [EOL] »
Anonymous User
System Administrator at a media company
Technical support is excellent. I'd rate it nine out of ten. We've been very satisfied with the level of service...
Read full review of Dell XC Appliance [EOL] »
Anonymous User
System Administrator at a media company
We haven't needed to contact technical support.
Read full review of Dell PowerConnect Switches »
Shahab Vahdatian
Technical Specialist at Pouyan Pardazesh Tehran Co
Technical support is okay, however, it depends on the hard disc you put on the storage.
Read full review of Dell PowerProtect DD (Data Domain) »
Anonymous User
Lead Manager at a tech services company
The support that we get for Dell EMC storage has been fantastic.
Read full review of Dell Unity XT »
Geno Genov
Technical Director at Paraflow Communications Ltd.
The business model of the company is to use indirect methods for technical support. We are satisfied with the support.
Read full review of Dell XC Appliance [EOL] »

Review 1 of 30

Tek KeeChuah
Director at a tech vendor
Technical support has been very good so far. We find them to be quite professional. We're satisfied with the level of...
Read full review of WatchGuard Threat Detection and Response »
JasonGiles
IT Manager at WTS Media (Wholesale Tape & Supply)
Their tech support, the few times I've used them, have been excellent. Their staff has been very knowledgeable. I've...
Read full review of WatchGuard Firebox »
Rick Phillips
IT Manager at IDI Distributors Inc.
Tech support has been good. It's gotten a lot better the past few years; it's very much improved. Twelve years ago it...
Read full review of WatchGuard Firebox »
Kevin Mabry
CEO at Sentree Systems, Corp.
I don't use technical support that often, so I don't have much of a need for them. However, when I talked to them in...
Read full review of Panda Security Adaptive Defense »
AlanRogers
Owner at Thermioninc.com
Our IT guy talks highly of the technical support, saying that they are pretty knowledgeable. He never complains about...
Read full review of WatchGuard Firebox »
Marlon Sealey
I.T. Co-ordinator at National Lotteries Control Board
We used the technical support once, when we had some issues with employees trying to access legitimate sites. That is...
Read full review of WatchGuard Firebox »
Mohamed Y Ahmed
Technical & Pre-Sales Manager at GateLock
Technical support for this product is perfect. If you open a ticket with them, even with the slowest SLA, they reply...
Read full review of WatchGuard Firebox »
Yintho Taev
Logistics Supervisor at Andromeda Distribution Corporation
If we are not able to find answers to our questions about the solution from documents we can contact the support...
Read full review of WatchGuard Threat Detection and Response »
Alexey Shcherbatyi
Network Administrator at Abona Deutschland GmbH
I would rate WatchGuard's tech support at the highest mark of five out of five. I was very pleased with them. We were...
Read full review of WatchGuard Firebox »
FelixCheung
IT Director at Wise Ally Holdings Limited
We haven't had any issues so we haven't contacted their technical support. It's been quite stable over the year since...
Read full review of WatchGuard Firebox »
Anonymous User
Information Systems Administrator at a logistics company
The support from WatchGuard Firebox is very good.
Read full review of WatchGuard Firebox »
Anonymous User
Network Admin at a manufacturing company
Their support is awesome. I get a solution to my problem within 24 hours, and if they don't have a solution within 24...
Read full review of WatchGuard Firebox »
Jon Leib
Information Technology Specialist at a healthcare company
So far, I haven't needed to go to the solution's technical support.
Read full review of WatchGuard Firebox »
Anonymous User
Third Line Engineer at a tech services company
Customer Service: Great customer service with fast response. Technical Support: They have good technical knowledge.
Read full review of WatchGuard XTM [EOL] »
Joseph Redmond
Woodworker at Creative Woodworking NW
I would rate their technical support very highly. They are very knowledgeable.
Read full review of WatchGuard Firebox »
Anonymous User
ICT Manager at a maritime company
In general, their support is okay, and nothing fancy. We have had a few chats and a few cases on several things that...
Read full review of WatchGuard Firebox »
Dominique Den Hartog
Senior Support Engineer at Port-IT B.V.
We have used technical support for WatchGuard many times and overall, we are satisfied with it. They are always...
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Account Manager
Customer Service: Excellent, they have incredibly quick response to any questions, and their online customer portal...
Read full review of WatchGuard XTM [EOL] »
Richard Marcin
Sr. Systems Administrator at a individual & family service
The times I've used technical support it was excellent.
Read full review of WatchGuard Firebox »
Anonymous User
Network & Voice Engineer at a tech services company
Customer Service: I was satisfied, but I need a quick response instead of the given SLA of four hours. Technical...
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Technical Support at a tech vendor
I think technical support is okay. When I log a case, they usually respond within a day. Then, if they need to do...
Read full review of WatchGuard Firebox »
Anonymous User
Director at a tech services company
We've dealt with support and they've been good overall.
Read full review of Panda Security Adaptive Defense »
Steve Rubin
President and Owner at Peak Communication Systems, Inc.
Our partner has used their support. It's really good support. If they don't answer immediately, they get back to you...
Read full review of WatchGuard Firebox »
Anonymous User
PRE-SALES MANAGER at a tech services company
Customer Service: 3/5. Technical Support: 3/5.
Read full review of WatchGuard XTM [EOL] »
Anonymous User
General Manager- IT & Automation - Serum at a pharma/biotech company
Technical support with WatchGuard XTM is handled by my team.
Read full review of WatchGuard XTM [EOL] »
Filip Hajek
Consultant at DNS, a.s.
The technical support is excellent. The technical team knows what they are doing and any request or question we have,...
Read full review of Panda Security Adaptive Defense »
Jason Lau Quan
Business Development at Lisa Communications Limited
The technical support is good.
Read full review of Panda Security Adaptive Defense »
Manish Nalawade
Owner at it logic
The technical support is good.
Read full review of WatchGuard Secure Wi‑Fi »
Anonymous User
System Administrator at a logistics company
The support is not the best, but it is good enough. Not everyone has the right skills, so make sure to ask them to...
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Network & infra Manager at Vanguard Business Solutions & Consulting
Customer Service: I haven’t requested any help from customer service. Technical Support: I attended training from...
Read full review of WatchGuard XTM [EOL] »

Review 1 of 30

Technical Support

No Data Available

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