Compare Dell Technologies vs WatchGuard

Dell Technologies

Based on 1769 reviews.

WatchGuard

Based on 205 reviews.

Sample Customers

Dell W-Series Wireless Networking

Georgia State University, Newport City Homes, Service King, J. Sterling Morton High School District, Meander Medical Centre, Stadtwerke Pforzheim GmbH & Co., Sakra World Hospital, Hutt City Council

Panda Adaptive Defense 360

Indra, Valea AB, Fineit, Aemcom, Data Solutions INC., Gloucestershire NHS, Golden Star Resources Ltd, Hispania Racing Team, Instituto Dos Museus e da ConserÊo, Escuelas Pias Provincia Emaus, Axiom Housing Association, Municipality of Bjuv, Lesedi Nuclear, Mullsj_ municipality, Eng. skolan Norr AB, Dalakraft AB, Peter Green Haulage Ltd

WatchGuard Threat Detection and Response

Goodwill New York / New Jersey, F4 IT, Café Comunicação Integrada

WatchGuard AuthPoint

Ellips, Mednet, Diecutstickers.com, Fletchers Solicitors

WatchGuard Secure Wi‑Fi

Portsmouth Grammar School, HILOTEC

Popular Solutions

Dell PowerEdge Rack Servers

130 reviews

17 reviews

30 reviews

15 reviews

0 reviews

Panda Adaptive Defense 360

4 reviews

Top Industries

Computer Software Company

14%

Financial Services Firm

10%

Manufacturing Company

Educational Organization

Computer Software Company

14%

Comms Service Provider

12%

Hospitality Company

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

MayankChauhan
Lead Consultant - Cloud & Infrastructure Services at Infosys
We use Dell PowerMax for very IO-intensive databases. These are OLTP databases with a lot of real-time transactions...
Read full review of Dell PowerMax »
Jimmy Herrera
Subgerente De Planificación E Implementación TI at a financial services firm
Our use case for Dell PowerStore involves a cluster with VMware, where we have all open systems, Windows and Linux,...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at Unisity LLC
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »
Anonymous User
VP IT Operations at a computer software company
We use Dell PowerEdge Rack Servers primarily in a virtualized environment for our company. Our company performs all...
Read full review of Dell PowerEdge Rack Servers »
Kuldeep Bh
Technical Solution Architect at a tech vendor
I am dedicated to Cisco and work with multiple products as a consultant from one of the managed service providers....
Read full review of Dell vSAN Ready Nodes »

Review 1 of 5

Victor Massey
Solution Architect at Simvicitsolutions
My use cases primarily focus on security. I utilize endpoint protection when I am traveling, as I seek security. I...
Read full review of WatchGuard EPDR »
Manish Nalawade
Owner at It logic
I'm using it in the banking sector only. Basically, I'm using it for security and other purposes, including data loss...
Read full review of WatchGuard Data Loss Prevention »
Anonymous User
IT System Support Administrator at a non-profit
We use WatchGuard Secure Wi-Fi because we have used different tools as well, like Ubiquiti. The complexity of...
Read full review of WatchGuard Secure Wi‑Fi »
Anonymous User
IT System Support Administrator at a non-profit
We centrally control all our end-user devices, maintaining patches.
Read full review of Panda Adaptive Defense 360 »
Michael-Angelo Francis
Senior IT Tech at PCSL

Read full review of WatchGuard Threat Detection and Response »

Review 1 of 5

Customer Service

Daniel Dumitru
Inginer de system IT Senior at ENGIE
Customer service and support have been supportive and satisfactory. Dell's support, especially during firmware...
Read full review of DD Boost »
Muhammad Saqib
System Engineer at Hybrid Tech
Dell's technical support could be improved. HP support is seemingly more reliable and always available for customers.
Read full review of Dell PowerEdge M »
Ali Yazıcı
IT Service Manager at Kuveyt Turk Participation Bank
The technical support is good.
Read full review of VMAX [EOL] »
Mario Castillo
Jefe de IT at Asociación de Azucareros de Guatemala
The solution is not that easy to use, but Dell's support is great.
Read full review of Dell Data Protection Advisor »
Vivek Jaiswal
Manager IT at Shriram Pistons
Whenever we require support, we get it promptly and properly.
Read full review of Dell Avamar »
Mohammad Ishaq
Solutions Architect at SNSKIES PVT LTD
We are regularly in touch with Dell EMC technical support. We are satisfied because local support is quite good. We...
Read full review of Dell XC Appliance »
Anonymous User
IT Server Admin at a tech services company
100%. They are very accommodating, and it is easy to contact them.
Read full review of Dell Unity XT »
Atul Pandya
Project Engineer at Concept Information Technologies India Pvt. Ltd.
The technical support from Dell is very poor, especially in terms of response time. However, when their technical...
Read full review of Dell Avamar »
Anonymous User
IT Manager at a manufacturing company
The technical support is very good. We have access to our own account manager and he will pass queries on. And on...
Read full review of Dell PowerEdge Rack Servers »
Asim Sinha
Senior SAN Administrator at a manufacturing company
The technical support is okay. It's not bad.
Read full review of Dell PowerProtect DD (Data Domain) »
Frisal Argha Kusumah
Automation Service Engineer (DCS) at a manufacturing company
The technical support is good. We have set up three years of support for this solution. We always get a fast...
Read full review of Dell PowerEdge Rack Servers »
Egor Bobryshev
Consultancy Department Chief
Dell EMC's technical support is perfect.
Read full review of Dell Unity XT »
Anonymous User
Senior System Engineer at a financial services firm
Customer Service: Very good, EMC did support us to implement it well and gave useful instructions/ lessons to help to...
Read full review of Dell RecoverPoint »
Houssem Sandli
Technical manager at Advanced Computer Technology (ACT)
Customer service from Dell is good. We buy the product with a 24-hour onsite response support in Tunisia, and we face...
Read full review of Dell PowerProtect DD (Data Domain) »
Anonymous User
Data Center & IT Infrastructure Administrator at a financial services firm
They have been helpful and knowledgeable.
Read full review of Dell Unity XT »
Md. Shohel Rawshan Sarker
Manager at Mutural Trust Bank
Dell EMC PowerEdge Rack Servers' remote support is quite good. Many a times I have opened a case and received from...
Read full review of Dell PowerEdge Rack Servers »
Conny Van den Steen
Partner Alliance Manager at inetum-realdolmen
The technical support is okay. Our customers especially in Europe tend to have interesting local contacts that can be...
Read full review of Dell PowerStore »
Anonymous User
Sr. Manager, Data Center Practice at a tech services company
We have full Dell support. One time, my engineer was in the lab and knocked a power cable loose. I got an email...
Read full review of Dell PowerStore »
Anonymous User
Backup Engineer, AVP at a financial services firm
Customer Service: 4/5 Technical Support: 4/5
Read full review of Dell PowerProtect DD (Data Domain) »
AdekunleAjayi
Technical Sales Specialist at CWG PLC
I have been in touch with Dell EMC's technical support a couple of times and they are fantastic. They are available...
Read full review of Dell PowerProtect DP (IDPA) »
Mohammed Mahrous
Storage Support Manager at Alinma Bank
Dell EMC has one of the best support organizations, worldwide. We have multiple vendors, but Dell EMC is one of the...
Read full review of Dell Unity XT »
Anonymous User
Systems Architect at a non-tech company
So far, the technical support has been very good. The self-service portal for requesting replacement parts is...
Read full review of Dell PowerEdge Rack Servers »
Anonymous User
Station Manager at a tech services company
Dell support is proactive. I'm happy with their support. They're active and supportive.
Read full review of VxRail »
DhanyswarJagroop
System Administrator at a construction company
The customer service is good. We do a lot of remote work, so we sometimes contact them from sites to assist in making...
Read full review of Dell PowerEdge Rack Servers »
Anonymous User
Senior Systems Engineer at a healthcare company
Customer Service: Good at time but also questionable at times. EMC has grown to such a big enterprise they are...
Read full review of Dell RecoverPoint »
Anonymous User
Teamleiter IT at a retailer
I would rate their support a nine out of ten. It would be even better if ProSupport for servers were integrated and...
Read full review of Dell PowerEdge Rack Servers »
Mandy Cojocaro
System engineer at a tech vendor
When I had an issue, I just called and they connected and fixed it if something was wrong.
Read full review of DD Boost »
Owen Jackson
Senior IT Systems Engineer at a aerospace/defense firm
We have only used tech support to replace drives that have gone bad. But our experience has not been so good. The...
Read full review of Dell Unity XT »
Anonymous User
IT Director - Enterprise Storage and Data Protection at a manufacturing company
The support works very well. We deal with support from different parts of the world including Europe, Asia, and...
Read full review of Dell SC Series »
Anonymous User
Tech Specialist at a financial services firm
Technical support has superb response times and expertise.
Read full review of VNX [EOL] »

Review 1 of 30

Amjad Edris
Technical Support Engineer at Netco Security Solutions
Technical support is good.
Read full review of Panda Adaptive Defense 360 »
Arkadiusz Charuba
IT Specialist/Admin at a legal firm
I've never directly reached out to technical support.
Read full review of WatchGuard Firebox »
Rajesh Makwana
Regional Pre-Sales Engineer at Roundrobin Tech
Customer service and support are not explicitly mentioned in terms of rating, but overall feedback seems positive.
Read full review of WatchGuard Firebox »
ümit Yasin Karakurt
Company Owner at SCI Bilişim
When trying to contact the product's technical support team, it turns out to be a slow process. I rate the technical...
Read full review of WatchGuard Firebox »
Christoph Schmalisch
IT Datenbankprogrammierer at Schmalisch IT & Cloud Lösungen
Their support is good. They have a very responsive hotline.
Read full review of Panda Adaptive Defense 360 »
Rui Barbosa
Director of Production & Support Engineering at Famasete Lda
Whenever I need support for WatchGuard Application Control, I'm able to get it from the vendor.
Read full review of WatchGuard Application Control »
Alexander Padilla
Global Director MSS
Seven out of 10, with too many areas to improve, when you have many years of experience with the appliances. For new...
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Network & infra Manager at Vanguard Business Solutions & Consulting
Customer Service: I haven’t requested any help from customer service. Technical Support: I attended training from...
Read full review of WatchGuard XTM [EOL] »
Steve Rubin
President and Owner at Peak Communication Systems, Inc.
Our partner has used their support. It's really good support. If they don't answer immediately, they get back to you...
Read full review of WatchGuard Firebox »
Petri Alhainen
Administrator at Sulbana Oy
I don't think I need any technical support from the website, as it is a basic product. You just plug it in where you...
Read full review of WatchGuard Gateway AntiVirus »
Abdul Malik Mohammed
Senior System Engineer at a tech services company
Regarding technical support, they could use more engineers. There is less support from engineers and they give you...
Read full review of WatchGuard Intrusion Prevention Service »
Anonymous User
IT Manager at a financial services firm
Technical support needs more people who have good technical skills and knowledge instead of just sharing...
Read full review of WatchGuard AuthPoint »
Gert Vr
Systems integrator at It- Consulting
If I encounter any challenges, I promptly create a support ticket with WatchGuard. Typically, within less than twelve...
Read full review of WatchGuard Application Control »
Joseph Redmond
Woodworker at Creative Woodworking NW
I would rate their technical support very highly. They are very knowledgeable.
Read full review of WatchGuard Firebox »
Victor Massey
Solution Architect at Simvicitsolutions
The support team is very knowledgeable. When I call support, they send articles that can be referenced. Usually,...
Read full review of WatchGuard EPDR »
Anonymous User
Chief Information Technology Officer / Head Emel at a government
My company contacted the solution's technical support regarding the services, especially when we had some new...
Read full review of WatchGuard Firebox »
Ron Cook
IT & Telecommunications at BAA
Support has always resolved every incident. Granted, some items required further research if it was intermittent in...
Read full review of WatchGuard Secure Wi‑Fi »
HalChernoff
Enterprise Architect at a wellness & fitness company
Technical support is pretty good. The online knowledge base is usually the best way to go. But I have had some...
Read full review of WatchGuard Firebox »
Paal
CFO at a tech vendor
The few times we have contacted Watchguard. They reply promptly without delays.
Read full review of WatchGuard Firebox »
ChippaSekauke
Managing Director (BsC Computer Science) at Bontle ICT Solutions
Technical support is always available and I work with them a lot. They are excellent.
Read full review of Panda Adaptive Defense 360 »
Reviewer843600
Director of Information Technology at a recreational facilities/services company
For everything that I've dealt with, their technical support has been really great about helping out and helping me...
Read full review of WatchGuard Firebox »
RedieRamos
Cloud Solutions Architect at a tech services company
I have not contacted technical support by telephone or email. When I have run into problems, I just performed a...
Read full review of Panda Adaptive Defense 360 »
Anonymous User
System Administrator at a logistics company
The support is not the best, but it is good enough. Not everyone has the right skills, so make sure to ask them to...
Read full review of WatchGuard XTM [EOL] »
Hiro Amano
IT Manager at YAMAZEN, INC
Technical support is really good. That's one of the best parts of this product. With Cisco, you have to transfer all...
Read full review of WatchGuard Firebox »
Anonymous User
Support Analyst at a logistics company
Customer Service: 9/10. Technical Support: 9/10.
Read full review of WatchGuard XTM [EOL] »
Joseph Jansen
IT Specialist at ART STUDENTS LEAGUE OF NEW YORK
Tech support is everything for any product. WatchGuard's technical support is up there at eight or nine out of ten....
Read full review of WatchGuard Firebox »
Zachary Russ
Lead IT Systems Engineer/Solutions Architect at Queensland Aboriginal and Islander Health Council
All of my interactions with the technical support team of WatchGuard Firebox have been great, so far. The support...
Read full review of WatchGuard Firebox »
Mourad Aissi
Director of Information Systems at Onomo hotels
The support could improve. I had to deal with support to give me new hardware and it took four weeks.
Read full review of WatchGuard Intrusion Prevention Service »
Anonymous User
IT at a manufacturing company
IN China, the company doesn't really have any presence and so there isn't really technical support we can connect...
Read full review of WatchGuard Gateway AntiVirus »
Scott Eastman
Project Consultant at SysGroup PLC
The technical support is good from WatchGuard Firebox.
Read full review of WatchGuard Firebox »

Review 1 of 30

Technical Support

No Data Available

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