Compare Dell Technologies vs Thales

Dell Technologies

Based on 2623 reviews.

Thales

Based on 16 reviews.

Sample Customers

Popular Solutions

Dell PowerEdge R-Series

198 reviews

Dell Business Laptops

253 reviews

Dell PowerStore

175 reviews

Thales Authenticators

0 reviews

Thales SafeNet Trusted Access

0 reviews

Gemalto Protiva [EOL]

0 reviews

Top Industries

Outsourcing Company

12%

Manufacturing Company

10%

Financial Services Firm

Comms Service Provider

Financial Services Firm

13%

Comms Service Provider

Manufacturing Company

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Jose Oliveira
Diretor at a consultancy
My main use case for Dell PowerEdge R-Series is servers for ERP for some clients, and servers for virtualization for...
Read full review of Dell PowerEdge R-Series »
Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Nate Moser
Director of Space Programs at a consultancy
My main use case for Dell Business Laptops is day-to-day everything. It could be used for email, software...
Read full review of Dell Business Laptops »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Fmontenegro Montenegro
CTO at To Be
My main use case for Dell PowerVault is primarily for massive storage of the information from our servers. A concrete...
Read full review of Dell PowerVault »

Review 1 of 5

Emad MuhammadSalem
Senior Cybersecurity Engineer at Misr International Systems
We installed Thales Luna HSM and generated the partitions to integrate with multiple databases like Mongo, Oracle,...
Read full review of Thales Luna HSM »
GauravMathur
Vice President Information Technology at a tech services company
We have used the solution for our disaster prevention. We are using it for our VPN only.
Read full review of Thales SafeNet Trusted Access »
Ravi Chandarana
IT manager at a construction company
The main use case involves transactions happening in banking environments. We are using it only for transaction-based...
Read full review of Thales payShield »
Anonymous User
Data Protection at a insurance company
I use the system to encrypt sensitive data or crown jewel data stored in various places within organizations. For...
Read full review of Vormetric Application Crypto Suite »
Ravi Chandarana
IT manager at a construction company
We primarily use the solution to encrypt data. We deploy the solution with an agent. With the help of an agent, we do...
Read full review of Vormetric Data Security Platform [EOL] »

Review 1 of 5

Customer Service

Fahad_Siddiqui
Senior Infrastructure Consultant at jj
We sometimes encountered response issues with the technical support team. Overall, they have the technical abilities...
Read full review of Dell PowerProtect Data Domain »
Philip Mac Kay
Gerente general at Infostore Ltda
We have not had a good experience with support. Technical support staff take too much time to resolve tickets. We...
Read full review of Dell PowerEdge R-Series »
Burger Beukes
Infrastructure Engineer at a energy/utilities company
I have contacted technical support for Dell PowerProtect DP (IDPA) regarding the bare-metal restore issue we had. The...
Read full review of Dell PowerProtect DP (IDPA) »
Jorge Soto
Architect of solutions at Trendit
I rate Dell support seven out of 10.
Read full review of Dell PowerEdge R-Series »
Anonymous User
Backup & Storage Engineer at a retailer
Technical support is okay but could be improved. I've sent a lot of complaints their way and I feel like they might...
Read full review of DD Boost »
Anonymous User
Senior Systems Engineer at a manufacturing company
I have used customer service or support for Dell PowerEdge Rack Servers. My impressions working with customer support...
Read full review of Dell PowerEdge R-Series »
Dave Homp
Manager of Storage and Backup at a healthcare company
Our experience with technical support depends. That mid-range is probably not the strong suit in terms of Dell EMC...
Read full review of Dell Unity XT »
Anonymous User
Presales Engineer at a computer software company
I am very impressed by the simplicity of the solution. They have very good support system called CoPilot. Whenever I...
Read full review of Dell SC Series »
Rafael Bello
Gerente de Tecnologías en la Información at a government
My experience with Dell Business Laptops customer support was very successful from about 2014 when we started buying...
Read full review of Dell Business Laptops »
Anonymous User
Sr Network Administrtor at a consumer goods company
The technical support was poor, even during the port or 2TB limit. It was rare to hear back from the technical...
Read full review of Dell XtremIO »
Anonymous User
Director of IT at Sigal
I am satisfied with their technical support.
Read full review of Dell PowerEdge R-Series »
DhanyswarJagroop
System Administrator at a construction company
The customer service is good. We do a lot of remote work, so we sometimes contact them from sites to assist in making...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Senior Systems Engineer at a energy/utilities company
We have good support, but we have been having issues with the product. We've been trying to work on them with the...
Read full review of Dell RecoverPoint for Virtual Machines »
GaneshChaudhary
Technical Consultant Storage And Virtualization at Dixit Infotech
Dell's technical support is very good when evaluated. I would rate the technical support of Dell at 9.5 on a scale of...
Read full review of Dell PowerVault »
Anonymous User
BI Project Manager/ Scrum Master at a computer software company
Their L1 support is not so good as of now. They have recently outsourced to a company, and they are not doing good....
Read full review of Dell RecoverPoint for Virtual Machines »
Anonymous User
Director of IT at a hospitality company
We have had a great experience with customer service and support. I rate them ten out of ten.
Read full review of Dell PowerEdge MX- Series »
Anonymous User
Director at a pharma/biotech company
Technical support is excellent.
Read full review of Dell XtremIO »
Anonymous User
Group IT Manager at a mining and metals company
We had a set of faults when we went live with our last set of servers in the middle of the night, Dell assigned an...
Read full review of Dell PowerEdge R-Series »
Kishore-Natvarlal
Technical Manager, Vendor Alliance at DIOPOINT
I would evaluate customer service and technical support as a seven out of ten for now. Cases are typically handled...
Read full review of Dell PowerEdge R-Series »
Kirihettige Anton Asiri Prasad
Systems Engineer at Thakral One (Pvt) Ltd
I am not working with Dell for AMC support. I am receiving support from a third-party vendor because the device is...
Read full review of Dell XtremIO »
Sameer Belagali
QA Lead at a manufacturing company
With respect to supports, as and when we contacted Dell for any understanding we're doing it correctly, Dell...
Read full review of Dell PowerVault »
Kalle Pihelgas
Infrastructure Engineer at a financial services firm
I haven't had much contact with Dell customer support, but I would rate their professional support probably an eight.
Read full review of Dell PowerEdge R-Series »
Brandon Davis
System Administrator at a university
On a scale of one to ten, with one being worst and ten being best, I would rate the support as follows: In the past,...
Read full review of Dell Business Laptops »
Consulti67
Consultant at a financial services firm
I really haven't had any experience with technical support from the Moogsoft company as I don't think we ever had to...
Read full review of Moogsoft »
JaynalPervez
HPC Admin at University of Texas Health Science Center at San Antonio
Dell PowerVault doesn't have much support since it is cheap and cheap.
Read full review of Dell PowerVault »
Francis Hand
Data Center Engineer at a legal firm
I evaluate customer service and technical support as good. I have had no problems with that.
Read full review of Dell PowerEdge MX- Series »
Shams K
Vmware Administrator at Intertech
My experience with the technical support for this product has been good.
Read full review of VxRail »
Anonymous User
manager
5
Read full review of Dell Business Laptops »
Anonymous User
System Administrator at a university
My experience with Dell Business Laptops is great. I worked on them from a hardware support perspective, so when we...
Read full review of Dell Business Laptops »
Alvaro Ribeiro
Especialista De Redes Sênior at a comms service provider
Customer support is moderate. I would rate customer support on a scale from 1 to 10 as an eight.
Read full review of Dell PowerScale »

Review 1 of 30

GauravMathur
Vice President Information Technology at a tech services company
I've never dealt with technical support. I cannot speak to how helpful or responsive they are when it comes to...
Read full review of Thales SafeNet Trusted Access »
Emad MuhammadSalem
Senior Cybersecurity Engineer at Misr International Systems
I communicate with Thales payShield technical support when needed. Sometimes we face challenges that require...
Read full review of Thales payShield »
Emad MuhammadSalem
Senior Cybersecurity Engineer at Misr International Systems
We rate the technical support a seven out of ten. We rated them a seven because they answer immediately when we are...
Read full review of Thales Luna HSM »
Gustavo Merighi
Automation and Telecommunications Analyst at Grupo Energisa
The technical support services are good.
Read full review of Thales Authenticators »
Anonymous User
Service Delivery Manager at a healthcare company
The support has been very good with this solution.
Read full review of Thales Authenticators »
Paul Connaire
RAS Team Lead at Produban USA
From the perspective of generalized support, they are perfect. Obviously, with any company, there are specifics in...
Read full review of Gemalto Protiva [EOL] »
Ravi Chandarana
IT manager at a construction company
Customer support is reasonable on the whole but it could be improved.
Read full review of Vormetric Application Crypto Suite »
Ravi Chandarana
IT manager at a construction company
We use technical support via an automatic portal. I've reach out many times to support. When I've asked them...
Read full review of Vormetric Data Security Platform [EOL] »
Anonymous User
Data Protection at a insurance company
Support could be improved. It depends on the support level you purchase, as they don't have set SLAs. The system is...
Read full review of Vormetric Application Crypto Suite »
Anonymous User
Regional Sales Manager at a tech services company
The level of support depends on the type of contract you have. You can pay for support 24/7, we chose to have support...
Read full review of Thales SafeNet Trusted Access »
Mikhail Rozhnov
CTO at TESSIS
The technical support is at a high level.
Read full review of Thales Authenticators »
Ravi Chandarana
IT manager at a construction company
Technical support rates between six and seven out of ten. They take some time to respond due to their high number of...
Read full review of Thales payShield »
Anonymous User
Senior Product Specialist at a tech services company
Gemalto Technical support is very professional and very quick in giving you a good answer and solving any issues that...
Read full review of Gemalto Protiva [EOL] »

Review 1 of 13

Technical Support

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