Compare Dell Technologies vs SAP

Dell Technologies

Based on 2038 reviews.

SAP

Based on 1647 reviews.

Latest Research

Buyer's Guide

Moogsoft vs. SAP IT Operations Analytics

March 2026

SAP IT Operations Analytics vs. Moogsoft

Updated: March 2026

Sample Customers

Dell RecoverPoint

Regis Aged Care, Cap Atlantique, Lewisville Independent School District, EnvisionRxOptions, Bar Harbor Bank & Trust, Major Boutique Hotel Chain, Riverside Health System, Panduit

Moogsoft

RetailNext

SAP StreamWork

Colorado Department of Transportation (CDOT), The NEC Group, University of Amsterdam, City of Boston, Takisada-Osaka Co. Ltd., The Charmer Sunbelt Group

SAP Jam

INEOS Melamines GmbH, Medtronic, Schaidt Innovations GmbH & Co. KG, Plan International, Sailing Team Germany, Australian Department of Immigration and Border Protection, SHORE Solutions Inc., TranSystems Corporation, Day & Zimmerman, Serco Group, Harlequi

SAP IQ

ASR Group, Citrix, State of Indiana, PocketCard Co. Ltd.

SAP NetWeaver Business Warehouse

EMC Corporation, Takisada-Osaka Co. Ltd., Eldorado, Mozzart, The VELUX Group, AOK Bundesverband, Hilti Group, Nissha Printing Company Ltd., Asian Paints, Aareal Bank Group, Magazine zum Globus (Migros Group)

SAP IT Operations Analytics

Medtronic, Cirque du Soleil, Antarc, B&G Manufacturing, EarlySense, eBay, Ferrero, James Austin Company, Lenovo, Sagem, RAK Ceramics, Vodafone

SAP Landscape Transformation Replication Server

Ferrara, Rainforest Connection, HP Inc., Hershey, AIG

Popular Solutions

Dell PowerEdge R-Series

140 reviews

Dell Unity XT

13 reviews

Dell PowerStore

129 reviews

SAP S/4HANA

61 reviews

SAP BusinessObjects Business Intelligence Platform

14 reviews

SAP ERP

8 reviews

Top Industries

Computer Software Company

11%

Manufacturing Company

10%

Financial Services Firm

Government

Manufacturing Company

12%

Computer Software Company

Financial Services Firm

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at Lico Innovations B.v.
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at Unisity LLC
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »
Anonymous User
Lead Architect at a comms service provider
I started as a Storage and Backup Administrator and have been working with Data Protector and Dell PowerProtect Data...
Read full review of Dell PowerProtect Data Manager »

Review 1 of 5

Salman Mukhtar Baig
SAP Technical Manager at VS Furniture Middle East
The usual use cases for SAP HANA Enterprise Cloud that I work with include many tools. At the time of the...
Read full review of SAP HANA Enterprise Cloud »
Pavlina Pankova
Competence Leader - BI at Sabris CZ s.r.o.
The usual use cases for SAP Analytics Cloud that I work with are to make it simple, either reporting, or planning, or...
Read full review of SAP Analytics Cloud »
Kopparapu Venkatesh Prasad
Engineer at a tech vendor
SAP PowerDesigner is a tool that helps us create our database and monitor our data to reduce redundancy. I will...
Read full review of SAP PowerDesigner »
ShahzadRafique
Head of Product strategy (Mobility & Islamic Banking) at AutoSoft Dynamics Pvt Ltd
It was basically for branchless banking and mobile wallet. There are multiple use cases built on top of that...
Read full review of SAP Mobile Platform »
Anonymous User
Senior Advisor at a government
I have worked with SAP Adaptive Server Enterprise, SAP Adaptive Server Enterprise IQ, and Replication Server. I also...
Read full review of SAP Adaptive Server Enterprise »

Review 1 of 5

Customer Service

Triet Pham
Information Technology Technician at Lac Viet Computing
The solution's technical support team is slow in Vietnam. I rate the technical support a six out of ten.
Read full review of Dell PowerScale (Isilon) »
Hatem Ghazala
Head of the Digital Infrastructure Department at Société Tunisienne de Banque
We use a third party for our technical support.
Read full review of Dell PowerStore »
AnkurGupta1
Lead Consultan at HCL Technologies
I would rate support at seven or eight; while it is not particularly bad, it needs some improvements.
Read full review of Dell Data Protection Advisor »
Brian Mijnals
System Administrator at Elde College
The support is getting better. Before, we had to call and explain what was going on. Now, the support has a website....
Read full review of Dell PowerEdge R-Series »
Nilesh Nn
Sr IT Consultant at Midis Group
We received excellent assistance from the support when we made contact on behalf of the customer, but the quality of...
Read full review of DD Boost »
Marc Gaethofs
ICT manager at Thys Bouwprojecten
The technical support is good as they continuously monitor the system remotely through a support agent. This agent...
Read full review of Dell PowerStore »
Iñigo Loiarte
Director at ComyMedia
I would rate technical support at eight out of ten.
Read full review of Dell Unity XT »
GaurangPatel
Technical Director at Allot Group
The technical support is reasonable but I feel that the turnaround time is very high and can be improved.
Read full review of Dell SC Series »
Alex McIntosh
Senior Infrastructure Analyst at a financial services firm
On the whole, their technical support is pretty good. However, the response time and competence could be improved. If...
Read full review of Dell RecoverPoint for Virtual Machines »
Rajsudheer-Dangeti
Sr Private Cloud Engineer at a pharma/biotech company
Technical support is critical for us. Once you contact support, there may be a follow-on of vendors that will pitch...
Read full review of Vblock [EOL] »
Zaid Qishta
Pre-sales Consultant Engineer at a tech services company
Technical support is pretty good.
Read full review of Dell vSAN Ready Nodes »
Gaurav Vyas
Head Of Information Technology at Jekson Vision Pvt Ltd
The support is good.
Read full review of Dell PowerEdge VRTX [EOL] »
Anonymous User
Global Virtualization & Cloud Engineer III at a financial services firm
The customer support team for this solution are very good at responding to cases. I would rate them a nine out of ten.
Read full review of VxRail »
Anonymous User
IT Manager at a comms service provider
We haven't needed to contacted customer support because there is good documentation online.
Read full review of Dell PowerProtect Data Manager »
Muad Khalfallh‬‏
General Manager at Datacoast
I haven't needed any help yet and therefore have not used technical support.
Read full review of Dell PowerProtect Data Domain »
Anonymous User
Director of Information Technology at a logistics company
It takes a week for Dell's frontline support to find a solution or we have to escalate it with somebody above them.
Read full review of Dell PowerProtect DP (IDPA) »
PhilipTurner
System Administrator
I've always rated Dell with excellent support. Anytime I've had to use them in the past, they've always been good.
Read full review of Dell PowerProtect Backup Services »
Anonymous User
Member of the Board at a tech services company
We are generally satisfied with the technical support from Dell.
Read full review of Dell CloudBoost »
Anonymous User
Solution Architect at a tech services company
The technical support was great. I created a ticket and it was resolved.
Read full review of Dell Avamar »
Anonymous User
Infrastructure Engineer at a tech services company
Technical support is exceptional.
Read full review of Dell VPLEX »
Reviewer7839213
Scientist/Engineer 'F' at a manufacturing company
The technical support is the best.
Read full review of Dell PowerEdge R-Series »
Anonymous User
Storage Engineer at a energy/utilities company
My experience with technical support from Dell has been pretty good, although I have occasionally encountered...
Read full review of Dell PowerStore »
Anonymous User
Sr. Storage Engineer at a legal firm
In the past year, it hasn't been as great. They seem to just follow KBS. Prior to that, they were awesome. I'm hoping...
Read full review of Dell PowerScale (Isilon) »
Anonymous User
Senior Systems Engineer at a non-profit
We've had great support from the Dell EMC team. I would rate their Copilot support the best that we have seen in the...
Read full review of Dell SC Series »
Anonymous User
Senior Buyer at a tech services company
I have not had occasion to contact technical support.
Read full review of Dell ObjectScale »
Anonymous User
MAM Support Engineer at a media company
We were satisfied with the customer service.
Read full review of VxRail »
Peter Sowerby
Senior Technical Specialist at a healthcare company
Dell's technical support is great for 99% of things. There have been a few problems but I understand because the...
Read full review of Dell Unity XT »
Mikko Peltoniemi
Director of IT at Star Kay White
I assess customer service and technical support as very good. I have found them to be very knowledgeable and very...
Read full review of Dell PowerStore »
Anonymous User
Head of Technology at a non-tech company
I would rate Dell support for Dell PowerEdge R-Series around nine. There is always room for improvement. The support...
Read full review of Dell PowerEdge R-Series »
Asa Asdas
Technician at Sheeltron Digital Systems Private Limited
I am very satisfied with Dell's technical support. They provide excellent help when needed.
Read full review of Dell PowerEdge MX- Series »

Review 1 of 30

Alaba Ayotunde O. OLUWAYIMIKA
It Asset Management Lead at Dangote Industries Limited
We have in-house support but can use external support when necessary.
Read full review of SAP ERP »
Olaf Dölz
Senior Solution Engineer at Winshuttle
Their technical support is available 24/7. They provide good support. On a scale of 1 to 5, I would give it a 4.
Read full review of SAP ERP »
Ajay Malik
Data Architect at a financial services firm
Technical support needs improvement. I implemented the product about three years ago and got help from support when I...
Read full review of SAP PowerDesigner »
Joe Lau
Senior Manager at PwC
I would rate technical support from SAP around seven on a scale of 1 to 10, where one is the worst technical support...
Read full review of SAP HANA »
Roberto Vrito
SAP Infrastructure Consultant at Equatorial Energia S.A.
The technical support team has been responsive and helpful, addressing issues and providing solutions promptly...
Read full review of SAP S/4HANA Cloud »
ArifKundi
Chief Executive Officer at Biz Tech Resources
We've primarily relied on the local implementers for support, and there are challenges whenever they need to refer...
Read full review of SAP S/4HANA »
Yacov Elgad
Head of Data Delivery at Teva Pharmaceuticals
SAP is a very big company that has billions of dollars in revenue. They always give you the best people if you pay....
Read full review of SAP Analytics Cloud »
Antonio Valladares Fernandez
Technological Partner at Code-10 IT Consultants SL
Technical support is good.
Read full review of SAP Cloud Platform »
Anonymous User
Business Intelligence Manager at a tech services company
Technical support has improved over the years. We get a good flow of regular information although it can be difficult...
Read full review of SAP NetWeaver Business Warehouse »
Dinakar Mutnuru
SAP Basis Consultant at Experis US, Inc.
We worked with SAP on my last project. We had an issue regarding the Bdocs, and then we worked with SAP support...
Read full review of SAP CRM »
Anonymous User
SAP Jam Consultant
Technical support is good. Product manuals are good to excellent as well.
Read full review of SAP Jam »
VenkateshPerur Subramaniam
Solutions Architect at a tech services company
We seek technical support from SAP when we encounter errors that we can't resolve on our own, especially those...
Read full review of SAP Data Services »
SamanthaPrathikantam
Senior ERP Consultant at a manufacturing company
The technical support is good. On a scale of 1 to 10, I would rate it 9 plus because they respond promptly and...
Read full review of SAP SuccessFactors Employee Central »
Juan Carlos Briceño
SAP BO Business Consultant at FARMINDUSTRIA S.A.
The technical support is excellent.
Read full review of SAP Business One »
Anonymous User
Sr.SQL DBA at a tech vendor
It was good.
Read full review of SAP SQL Anywhere »
Mohammad Alsuhail
SAP HCM Professional at Al Rajhi International for Investment
Our experience with customer service and support was moderate. While the support provided by the vendor was helpful...
Read full review of SAP HCM »
Tulasi Surabhi
Associate Architect at Merck
The technical support process is time-consuming. They often request extended access and additional documentation,...
Read full review of SAP Analytics Cloud »
Anonymous User
Programmer and Analyst
Customer Service: It is sufficient for me. As for our customers, it is okay. Technical Support: It is okay.
Read full review of SAP Adaptive Server Enterprise »
Anonymous User
Business Objects Developer at a aerospace/defense firm
Customer Service: For SAP it's not too bad, would always like to have it better of course. Technical Support: Very good.
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Sr. Category Buyer Technology at a manufacturing company
I don't think that we contacted technical support. We might have, but I can't speak to the experience.
Read full review of SAP NetWeaver »
Anonymous User
Team Lead at a tech services company
I am the technical support of the solution.
Read full review of SAP Business One »
Azzedine Allouache
GLOBAL ERP (SHIFT) Logical design and Technical Integration Lead at Sanofi
I have been in touch with technical support and I think that it can be improved. It's quite inefficient.
Read full review of SAP ERP »
Bigr67
BI Manager at a manufacturing company
Their technical support is good.
Read full review of SAP BW4HANA »
Hara Prasad
Head of Department ERP at The Singareni Collieries Company Limited
Normally, the support is there, but the response time could be faster. Service support is required because whenever...
Read full review of SAP HANA Enterprise Cloud »
Anonymous User
Manager at a tech company
There is a lot of information on SDN. For most of the issues we had, the solution was in SDN.
Read full review of SAP NetWeaver BPM [EOL] »
Anonymous User
BI/BO Hana Application Consultant at a manufacturing company
Technical support for SAP BusinessObjects Business Intelligence Platform is okay, but it depends on the priority...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
EAM Executive at a educational organization
I haven't connected with support because we're using it for an in-house project. We installed it and work on it...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Mohammed Abdulkaleem
Director Of Operations, SAP, AWS Consultant at Saudi Paper Group
Customer support is good because they're relying on the HANA Cloud database. HANA is a good, fast database compared...
Read full review of SAP Analytics Cloud »
Daniel Paiva
IT Coordinator at Cooperativa Central Dos Produtores Rurais De Minas Gerais Ltda.
Technical support is good. it's very nice because we have both local support and international support on their...
Read full review of SAP S/4HANA »
Anonymous User
Central Procurement Head at a manufacturing company
We have our internal IT team. So, I have not got any technical support, I would rate it a zero.
Read full review of SAP Ariba Procurement »

Review 1 of 30

Technical Support

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