Compare Dell Technologies vs SAP

Regis Aged Care, Cap Atlantique, Lewisville Independent School District, EnvisionRxOptions, Bar Harbor Bank & Trust, Major Boutique Hotel Chain, Riverside Health System, Panduit

Moogsoft

RetailNext

SAP Build Work Zone

INEOS Melamines GmbH, Medtronic, Schaidt Innovations GmbH & Co. KG, Plan International, Sailing Team Germany, Australian Department of Immigration and Border Protection, SHORE Solutions Inc., TranSystems Corporation, Day & Zimmerman, Serco Group, Harlequi

SAP IQ

ASR Group, Citrix, State of Indiana, PocketCard Co. Ltd.

SAP NetWeaver Business Warehouse

EMC Corporation, Takisada-Osaka Co. Ltd., Eldorado, Mozzart, The VELUX Group, AOK Bundesverband, Hilti Group, Nissha Printing Company Ltd., Asian Paints, Aareal Bank Group, Magazine zum Globus (Migros Group)

SAP IT Operations Analytics

Medtronic, Cirque du Soleil, Antarc, B&G Manufacturing, EarlySense, eBay, Ferrero, James Austin Company, Lenovo, Sagem, RAK Ceramics, Vodafone

SAP Landscape Transformation Replication Server

Ferrara, Rainforest Connection, HP Inc., Hershey, AIG

SAP Business Data Cloud

Ericsson, Vodafone, Google, Team Liquid, Ryder Cup, Accenture

Popular Solutions

Dell PowerEdge R-Series

198 reviews

Dell Business Laptops

253 reviews

Dell PowerStore

175 reviews

SAP S/4HANA

23 reviews

SAP Business Data Cloud

44 reviews

SAP BusinessObjects Business Intelligence

12 reviews

Top Industries

Outsourcing Company

12%

Manufacturing Company

10%

Financial Services Firm

Comms Service Provider

Outsourcing Company

11%

Manufacturing Company

11%

Financial Services Firm

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Jose Oliveira
Diretor at a consultancy
My main use case for Dell PowerEdge R-Series is servers for ERP for some clients, and servers for virtualization for...
Read full review of Dell PowerEdge R-Series »
Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Nate Moser
Director of Space Programs at a consultancy
My main use case for Dell Business Laptops is day-to-day everything. It could be used for email, software...
Read full review of Dell Business Laptops »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Fmontenegro Montenegro
CTO at To Be
My main use case for Dell PowerVault is primarily for massive storage of the information from our servers. A concrete...
Read full review of Dell PowerVault »

Review 1 of 5

Salman Mukhtar Baig
SAP Technical Manager at VS Furniture Middle East
The usual use cases for SAP HANA Enterprise Cloud that I work with include many tools. At the time of the...
Read full review of SAP HANA Enterprise Cloud »
Pavlina Pankova
Competence Leader - BI at Sabris CZ s.r.o.
The usual use cases for SAP Analytics Cloud that I work with are to make it simple, either reporting, or planning, or...
Read full review of SAP Business Data Cloud »
Sravani Bodanapu
Intelligent Ops Journey Expert at ANZ Banking Group
My usual use cases for SAP Signavio Process Manager currently involve a bank migration project that is ongoing. The...
Read full review of SAP Signavio Process Manager »
MuhammadNadeem3
Manager Sap at PTCL

Read full review of SAP S/4HANA »
Anonymous User
Senior Advisor at a government
I have worked with SAP Adaptive Server Enterprise, SAP Adaptive Server Enterprise IQ, and Replication Server. I also...
Read full review of SAP Adaptive Server Enterprise »

Review 1 of 5

Customer Service

Vijeesh Thayyil
Storage Consultant at Deep Ocean General Trading
I always contact Dell's technical support team for help with Data Domain. Their services are always excellent. You...
Read full review of Dell PowerProtect Data Domain »
GeorgeKaravitis
Owner at DIGITAL HORIZON
I have not used the support from Dell Unity XT.
Read full review of Dell Unity XT »
Mayowa Afeez Olayiwola
System Administrator at a financial services firm
We have contacted customer support for Dell PowerProtect Data Domain, and that is another good part because it makes...
Read full review of Dell PowerProtect Data Domain »
Peter Dannefalk
Recovery Specialist at Conapto
I rate Dell support nine out of 10. We have not needed much support from Dell since the solution has been working well.
Read full review of Dell PowerStore »
Minor Corrales
Networking Admin at a tech company
The customer support for Dell PowerProtect Cloud Snapshot is very fast and good.
Read full review of Dell PowerProtect Cloud Snapshot »
Farhan SadikAkil
Solutions Architect at GBPL
Support takes a long time. In Bangladesh, we do not have a dedicated support team available for all products. For...
Read full review of Dell PowerProtect Data Domain »
PyaeZaw
Manager, Solution at Singtel
I have used Dell customer support.My experience with Dell customer support is not bad. It is a good response, good...
Read full review of Dell PowerStore »
Sufyan Khan
Head of Sales and Operations at New Horizon Computers
The support services Dell is providing are excellent.
Read full review of Dell PowerProtect Data Domain »
HansThilen
System Technician at Lidingö stad
I would rate their support a ten out of ten.
Read full review of Dell PowerStore »
Sonaansha Aneja
Cybersecurity Executive at Gigabit Technologies Pvt Ltd
My experience with Dell's customer support has been positive overall. The support team is knowledgeable and...
Read full review of Dell PowerEdge XR-Series »
Branko Cirovic
Storage Engineer at Comtrade Group
The tool's support is good.
Read full review of Dell PowerScale »
Pawel Augustyn
System Advisor at a tech services company
I have never purchased anything from AWS Marketplace, including Dell PowerVault. I do not have the occasion to...
Read full review of Dell PowerVault »
AtifPervaiz
Senior System Engineer at Atlas Security
Dell provides support within four hours, and they always fulfill their promises.
Read full review of Dell PowerScale »
Erik Lugtenberg
Consultant at Visolity B.V.
Dell support is generally good. On a scale of one to ten, I would rate them a seven and a half due to the services...
Read full review of Dell PowerStore »
Anonymous User
CTO at a tech services company
I've dealt with technical support. I'd give them a ten out of ten.
Read full review of VxRail »
Anonymous User
IT Coordinator at a healthcare company
I have used support for Dell PowerEdge R-Series. One time, we had an old server with a different hard drive from...
Read full review of Dell PowerEdge R-Series »
Mahendra Panchotiya
IT Lead at Meditab Software, Inc.
The best features of Dell PowerEdge XE-Series are the support and product build quality, which we use the most.
Read full review of Dell PowerEdge XE-Series »
ManishSrivastava3
Senior Architect at NXP Semiconductors Netherlands B.V. Internet EMEA
The technical support from Dell is satisfactory. On a scale from 1 to 10, I would rate the support as eight.
Read full review of Dell NetWorker »
Anonymous User
Engineering Manager at a retailer
It is not me but mostly my colleagues who have contacted the solution's technical support. From what I know, I can...
Read full review of Dell PowerEdge R-Series »
Joseph Tang
IT Senior Associate & Operations Analyst at a manufacturing company
I rate the customer support for Dell PowerEdge T-Series as a 10.
Read full review of Dell PowerEdge T-Series »
Anonymous User
Architect
Dell support is responsive. They dispatch an engineer on-site to help us within their SLA plan. They are very good so...
Read full review of Dell PowerEdge R-Series »
Dacio Ferreira
System Administrator at Tigs
Sometimes, we have to wait for a long time for the support.
Read full review of Dell PowerEdge VRTX [EOL] »
Mickael Baldini
Expert Iml at a government
I have used the support and technical customer service for Dell PowerEdge. There is no problem at the support level....
Read full review of Dell PowerEdge R-Series »
Anonymous User
Storage Specialist at a tech services company
EMC technical support is great. With support, chat works well to talk with someone about any kind of problem. The...
Read full review of Dell Unity XT »
Anonymous User
Senior Systems Engineer at a manufacturing company
Our experience with technical support has been absolutely wonderful. They have a pretty good team.
Read full review of Dell SC Series »
Anonymous User
Pre-sales specialist at a computer software company
Technical support for this product is very good.
Read full review of Dell AppSync »
Anonymous User
Engineer at a financial services firm
Dell's technical support team is good.
Read full review of Dell ObjectScale »
Yap Ming Cur
IT Manager at a pharma/biotech company
The Phone Home support is very good. It provides proactive troubleshooting and responds to end-customers like us. We...
Read full review of Dell SC Series »
Zeeshan Ahmed Khan
Chief Operation Officer at Technosol
There is always a provision of improvement in technical support from Dell; in some cases, there is a level of...
Read full review of Dell Data Protection Suite »
Asa Asdas
Technician at Sheeltron Digital Systems Private Limited
We get remote support. We can easily collect the logs from there and troubleshoot remotely. We only need to provide...
Read full review of Dell PowerEdge T-Series »

Review 1 of 30

PradeepKumar22
Data Governance Lead at Centrient
We follow documentation for the technical support services. It could be low code and more user-friendly.
Read full review of SAP Data Services »
Harish Golla
SAP Consultant at Quadricit
I rate the support of SAP ERP a nine out of ten.
Read full review of SAP ERP »
Fatih Güner
SAP PP Consultant at Spectrum
SAP's documentation is really good.
Read full review of SAP S/4HANA Cloud »
Anand_Kumar
Enterprise Architect at DXC Technology
The technical support is good. I haven't seen any issues.
Read full review of SAP NetWeaver Enterprise Portal [EOL] »
Uchenna Obiji
Lead Systems Analyst at a retailer
If we have issues the support is there to assist us. For example, when there are new features, they collect...
Read full review of SAP Data Services »
Ankit Mehta
Partner and Co-founder at Adnate IT Solutions
The solution's technical support is good.
Read full review of SAP Extended Enterprise Content Management »
Raquel Oliveira
Cost specialist at Lenzing AG
We used a contractor for the support in our company. We had some difficulties. I rate the support from SAP S/4HANA...
Read full review of SAP S/4HANA Cloud »
Rahasia Rommel
Country Human Resource Manager at PT. Grobest Indomakmur
In Indonesia, we mostly deal with Hong Kong. There's a team member in Hong Kong that works closely with our SAP...
Read full review of SAP SuccessFactors »
Segun Oyeleke
SAP HANA Developer at a educational organization
SAP's technical support is average. Opening a ticket usually resolves issues, and depending on the support level,...
Read full review of SAP Business Data Cloud »
Kumar Saurav
Director - SAP BTP at Incture
SAP has improved greatly in terms of technical support. Based on input from various companies, including us, they...
Read full review of SAP Business Technology Platform »
Osama Saleh
Deputy Finance Director at Abdul Latif Jameel
I don't see any problem with their support. Their response is dependent on the ticket, such as whether it is a P1,...
Read full review of SAP BusinessObjects GRC »
Kumar Madhur
Service Delivery Project Manager at HCL Technologies
The support services are not good for SAP HCM. It could be faster.
Read full review of SAP HCM »
Abdelwaheb HAFSAOUI
Consultant SAP BI at Censio Karamba !
Technical support is good. I've never had a problem with them.
Read full review of SAP Business Data Cloud »
AjayKumar7
Manager, Business Analytics, BI Lead at a consultancy
Technical support could be improved. I would rate them 2.5 out of 5.
Read full review of SAP ERP »
Hatem Mohamed NageebSalama
Technical Account Manager at Seidor
As a partner, my company provides customer service 24/7 all over the globe. My company has support in eighty-eight...
Read full review of SAP Business One »
Anonymous User
IT Controlling Specialist at a pharma/biotech company
I am in maintenance, so I have not contacted technical support. I can't say how many times we have had to contact...
Read full review of SAP Business Warehouse »
Anonymous User
Hr Solution Architect at a mining and metals company
Of course, the level of technical support depends on your support model and whether you are taking the support...
Read full review of SAP SuccessFactors »
Anonymous User
BI | Analytics | Insights | Leadership | Digital | Visualization Composer| Strategy | Design Language | BI Rehab
The tech support is very good.
Read full review of SAP BusinessObjects Business Intelligence »
Naina Wahab
SAP Project Manager at Doha Petroleum Construction Co. Ltd. (DOPET)
We communicate with SAP S_4HANA Cloud technical support occasionally, especially when using the 2018 version, where...
Read full review of SAP S/4HANA Cloud »
DiaaHussein
Digital Transformation Director at a tech services company
We had an issue with localization, there is some sort of localization for S/4HANA for a specific country. We did not...
Read full review of SAP S/4HANA »
Renaud Motuelle
SAP Technical Director at Key Performance Consulting
SAP's technical support is okay as long as you follow the process. I would rate technical support as three out of five.
Read full review of SAP BW4HANA »
Rex Martin Abrasaldo
Member of SAP Production Support Team at Maxicare Healthcare Corporation
I have not yet experienced technical support.
Read full review of SAP Business Data Cloud »
Vita Biletska
Process Manager at a non-tech company
I haven’t worked with Signavio support.
Read full review of SAP Signavio Process Manager »
Fabrizio Grisoni
SAP Strategic Enterprise Architect at Danieli & C. Officine Meccaniche SpA
I rate the support a six out of ten. It takes the support team a long time to respond to some queries.
Read full review of SAP Mobile Platform »
reviewer801753
SAP Data Migration Consultant at a manufacturing company
The solution's technical support can become a bit better in terms of turnaround times.
Read full review of SAP Data Services »
Anonymous User
Sr. HRIS Project Manager (Analyst) at a manufacturing company
The technical support for SAP SuccessFactors is quite helpful.
Read full review of SAP SuccessFactors »
Anonymous User
Manager Data Sciences at a tech company
For installing, upgrading and billing issues, support is great. But for “how do you do this” type of questions, Ken...
Read full review of SAP Crystal Reports »
Salah Abdeldayem
Country Manager - Saudi Arabia at Misr Commercial Services Ltd
We haven't had any critical issues. However, we have received good support overall. We haven't really dealt with any...
Read full review of SAP HANA »
Andray Sander
Mobile Application Developer at Guru.com
The customer service team is available on emails, telephone, and live chat. They are very responsive to our questions...
Read full review of SAP CRM »
Usman Saleem
Senior Manager IT Business Systems Architect / SAP Project Manager at a consumer goods company
we don't really deal with technical support very often. They are pretty efficient and they respond on time. So far,...
Read full review of SAP ERP »

Review 1 of 30

Technical Support

No Data Available

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