Compare Dell Technologies vs Insightsoftware

Dell Technologies

Based on 1842 reviews.

Insightsoftware

Based on 4 reviews.

Sample Customers

Magnitude

Unilever, HSBC, Independent Health, Imperial Tobacco, Comcast, Scotiabank

Popular Solutions

Dell PowerEdge R-Series

148 reviews

Dell Unity XT

15 reviews

VxRail

30 reviews

Longview Analytics

0 reviews

Top Industries

Computer Software Company

14%

Manufacturing Company

10%

Financial Services Firm

Government

Manufacturing Company

12%

Computer Software Company

Healthcare Company

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Ravi Ramananda
Assistant VP, Information Technology at a insurance company
We are using Dell PowerEdge R-Series for multiple applications, majorly for virtualization solutions. We are using...
Read full review of Dell PowerEdge R-Series »
MayankChauhan
Lead Consultant - Cloud & Infrastructure Services at Infosys
We use Dell PowerMax for very IO-intensive databases. These are OLTP databases with a lot of real-time transactions...
Read full review of Dell PowerMax »
KuldeepSingh4
Technical Solution Architect at a tech vendor
I am dedicated to Cisco and work with multiple products as a consultant from one of the managed service providers....
Read full review of Dell vSAN Ready Nodes »
Jimmy Herrera
Subgerente De Planificación E Implementación TI at a financial services firm
Our use case for Dell PowerStore involves a cluster with VMware, where we have all open systems, Windows and Linux,...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at Unisity LLC
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »

Review 1 of 5

Anonymous User
Lead Functional Consultant at a financial services firm

Read full review of Longview Analytics »

Review 1 of 1

Customer Service

Tim Villa
IT Manager at Jones-Hamilton Co.
Dell's support, throughout the years that we've used it, is typically fantastic, but, again, because the PowerEdge...
Read full review of Dell PowerEdge R-Series »
Johan Hulten
Senior Storage Engineer at Proact
Sometimes, the support team throws me around before I talk to the right person. However, the situation has been much...
Read full review of Dell PowerScale (Isilon) »
Jerome Edwards
Ops Specialist: System Engineer Backup at a computer software company
I contacted the customer service and support team and found that they were great with ECS. However, when it came to...
Read full review of Dell ObjectScale »
Balázs Gál
IT & Broadcast Engineer at TV2 Media Group Ltd.
We had some issues with level 1 support. We had to fight with them on repeated issues. We asked them if they could...
Read full review of Dell PowerScale (Isilon) »
Joshua Kurian
Sr. Technical Architect at StarOne IT Solutions
The solution provides very good technical support.
Read full review of Dell PowerEdge MX- Series »
Brian Moreno
Computer Services Manager at Child Parent Centers
Technical support is very good. We had to call Dell technical support when our BIOS got corrupted and they were on...
Read full review of Dell PowerEdge R-Series »
Faisal_Zia
Team Lead of Senior Directors at Net-International
The technical support for Dell RecoverPoint is excellent. The engineers and software teams respond immediately once...
Read full review of Dell RecoverPoint »
Ovadya Rachamim
Storage & Data Protection Team Leader at TeraSky
I rate Dell support nine out of 10. We did not use professional services for deployment, but we contact support when...
Read full review of Dell PowerEdge R-Series »
RamaswamyK
M. I. S. Manager at Ruby Mills Ltd
Technical support has been brilliant. They have supported us for several years, but it's now out of support because...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Backup Systems Engineer at Nordstrom, Inc.
Like any other company, many of the support calls go to places on the other side of the world. It is sometimes...
Read full review of Dell Avamar »
Spencer Harrison
IT Lead System Administrator at John I. Haas
If I would give a rating to Dell support on a scale of one to 10, it would be close to a 10. Ten is hard because...
Read full review of Dell PowerStore »
Anonymous User
Analytics and Sustainment Engineer at a aerospace/defense firm
We have Dell EMC engineers helping us out and doing some over the shoulder training. They are working with our...
Read full review of Dell Unity XT »
The Pranshul Garg
Technical Lead at Mycom Osi
Technical support is very good.
Read full review of Moogsoft »
Pascal Blonde
Administrator Systems de Reseaux at Renater
It is different for PowerEdge. It is a bit different for the PCs. For the servers, support is very good indeed. I...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Storage Specialist at a healthcare company
We've been quite happy with support. they are very good.
Read full review of Dell PowerStore »
Anonymous User
General Manager at a tech services company
We haven't needed much support due to our capable in-house team, but improving documentation would be beneficial.
Read full review of Moogsoft »
Sharon Marchevka
Infrastructure Manager at Kali Group
If I were to rate Dell support on a scale of one to ten, I would give it an eight. I would not rate it a ten as I...
Read full review of Dell PowerEdge R-Series »
Oluwatosin Obatoyinbo
Enterprise Architect at a financial services firm
It was top-notch, and it still is top-notch. They're quite responsive. They have a team of knowledgeable people, and...
Read full review of Dell PowerMax »
Anonymous User
Technology Solutions Director, Converged Infrastructure at a tech services company
I would give technical support the highest rating. Dell/EMC appears to have employed the team that developed XtremIO....
Read full review of Dell XtremIO »
Don Hwata
Senior Systems Engineer at a marketing services firm
I haven't needed technical support and therefore cannot speak to how helpful or supportive they are.
Read full review of Dell RecoverPoint »
Mohamed Zein
Datacenter TeamLeader at Crystal Neworks Egypt
I have found the technical support very good.
Read full review of Dell PowerFlex »
Anonymous User
Technical Manager / Administrator at a tech services company
Customer Service: It's satisfactory. This company really care for their customers. Technical Support: So far, we have...
Read full review of VNX [EOL] »
Zaid Qishta
Pre-sales Consultant Engineer at a tech services company
Technical support is pretty good.
Read full review of Dell vSAN Ready Nodes »
Adeel Akhtar
Team Lead IT Infrastructure & Datacenter at a financial services firm
If there are any issues, we just open a ticket and are connected with an engineer who helps us solve the problem.
Read full review of VxRail »
Anonymous User
Deputy Manager Systems at a comms service provider
I would give technical support a rating of 10/10.
Read full review of Dell Unity XT »
Hussein Harb
Director at mindIT
My experience with Dell customer service is that mainly they are very, very supportive.
Read full review of Dell PowerEdge FX [EOL] »
DiJuan Fishley
Senior System Engineer at a mining and metals company
Working with Customer Success, or technical support, has been a positive experience for me, and I would evaluate them...
Read full review of Dell PowerStore »
Coenie Rossouw
Storage specialist at Vodacom Business
Its technical support is excellent. It stands out as a primary factor in our decision to choose Dell. I would rate it...
Read full review of Dell Avamar »
Claudiu Giurgiu
Sr Server Administrator at Panduit European Solutions
Technical support is great. They always answer my questions and solve my issues. We are quite satisfied with the...
Read full review of Dell PowerEdge VRTX [EOL] »
Anonymous User
Solution Architect at a healthcare company
I did deal with support at the outset. We're a big Dell company, and we love the support and account managers that...
Read full review of Dell PowerStore »

Review 1 of 30

Anonymous User
Lead Functional Consultant at a financial services firm
Customer Service: 6/10. Technical Support: 8/10.
Read full review of Longview Analytics »
Anonymous User
Technology Lead Onsite at a tech services company
Customer Service: It's very good and quick. Technical Support: They're good and efficient.
Read full review of Longview Analytics »
Anonymous User
Sr. Business Analyst at Archer Daniels Midland Company
Customer Service: 9/10 as they are a very user friendly customer service team and they are always responsive and...
Read full review of Longview Analytics »
Anonymous User
Sr. Project Manager at a tech services company
Customer Service: 8/10 - They are a very prompt and knowledgeable customer service support. Technical Support: 8/10.
Read full review of Longview Analytics »

Review 1 of 4

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.