Compare Dell Technologies vs Insightsoftware

Dell Technologies

Based on 1789 reviews.

Insightsoftware

Based on 4 reviews.

Sample Customers

Magnitude

Unilever, HSBC, Independent Health, Imperial Tobacco, Comcast, Scotiabank

Popular Solutions

Dell PowerEdge Rack Servers

133 reviews

Dell Unity XT

18 reviews

VxRail

31 reviews

Longview Analytics

0 reviews

Top Industries

Computer Software Company

14%

Manufacturing Company

10%

Financial Services Firm

10%

Government

Manufacturing Company

13%

Computer Software Company

Healthcare Company

Recreational Facilities/Services Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

MayankChauhan
Lead Consultant - Cloud & Infrastructure Services at Infosys
We use Dell PowerMax for very IO-intensive databases. These are OLTP databases with a lot of real-time transactions...
Read full review of Dell PowerMax »
Jimmy Herrera
Subgerente De Planificación E Implementación TI at a financial services firm
Our use case for Dell PowerStore involves a cluster with VMware, where we have all open systems, Windows and Linux,...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at Unisity LLC
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »
Anonymous User
VP IT Operations at a computer software company
We use Dell PowerEdge Rack Servers primarily in a virtualized environment for our company. Our company performs all...
Read full review of Dell PowerEdge Rack Servers »
VasanthKumar4
Associate Vice President - Technical Services Group (TSG) at HGS
Primarily, we have an in-house architecture where all our IT infrastructure is hosted on data centers owned by us,...
Read full review of Dell PowerVault »

Review 1 of 5

Anonymous User
Lead Functional Consultant at a financial services firm

Read full review of Longview Analytics »

Review 1 of 1

Customer Service

Roberto Hung
Automation Instrumentation Consultant at Andrade Gutierrez
I rate their customer service at nine out of ten since our requests have been attended to in a timely manner.
Read full review of Dell PowerEdge M »
Adam Nawrot
Head of Cloud Services Team at BNP Paribas Bank Polska
The customer service was okay. We contact customer support in case of firmware updates; they do that for us. So we...
Read full review of Dell PowerMax »
Vaidyanathan Swaminathan
Co-Founder at Tech RIdge Solutions
The technical support is not good. The resolution takes time. The support quality has decreased after Dell took over...
Read full review of DD Boost »
Scott Taylor
Senior Infrastructure Specialist at a healthcare company
Customer service has been really good.
Read full review of Dell PowerScale (Isilon) »
Brijesh Pillai
Regional Manager - Enterprise Sales at Noventiq
The technical support for the solution has been satisfactory. I rate the technical support a seven out of ten.
Read full review of Dell RecoverPoint for Virtual Machines »
YannisAlexandris
Senior Technical Consultant at Amplus
Support is very good.
Read full review of Dell PowerScale (Isilon) »
Enrique-Rodriguez
Lead Converged Infrastructure Engineer at a insurance company
VxRail's support is excellent. I would give them a nine out of ten.
Read full review of VxRail »
Anonymous User
IT Manager at a government
We have worked with customer success support, and the service is very good. I would rate Dell support a ten on a...
Read full review of Dell PowerMax »
Jin Park
Manager at a healthcare company
I would rate the support for this solution a seven out of ten. The quality of support depends on the agent you deal...
Read full review of Dell PowerScale (Isilon) »
Infotecharch67
IT Architect at a healthcare company
The technical team is good.
Read full review of Dell XtremIO »
Anonymous User
Senior Systems Technician at a government
The support for Dell PowerEdge servers is magnificent.
Read full review of Dell PowerEdge Rack Servers »
AnindyaSinha
Business Development Manager at a media company
Technical support is good.
Read full review of Dell NetWorker »
Jitesh Rathod
Sr. Team Lead - IT at InfoStretch
Technical support is good.
Read full review of Dell PowerEdge Rack Servers »
Anonymous User
Senior System Administrator Infrastructure at a construction company
Technical support gets a rating of 5/5.
Read full review of VNX [EOL] »
Ilan Ben Shetrit
Sales Engineer at a tech vendor
In general, Dell technical support is very professional. They have a good SLA. We have had a few cases that I...
Read full review of Dell PowerStore »
HassanZaki
Data Center Manager at overit
Technical support is okay.
Read full review of Dell XtremIO »
Ronald Sancon
Assistant Manager, Project at Denso
I am satisfied with their services. When we are nearing a failure of a piece of hardware, we receive notifications...
Read full review of Dell CloudIQ »
Anonymous User
Commvault & EMC Networker, Avamar Backup Administrator at a tech services company
Our company has availed tech support, they are quite helpful and efficient. The maximum turnaround time I have...
Read full review of Dell Avamar »
Alvin Cajigas
Chief Technology Officer at Achieve 1, LLC
We work with Dell support, and I have a highly competent, certified engineering team that works closely with them,...
Read full review of Dell PowerEdge Rack Servers »
Anonymous User
System Engineer at a healthcare company
Customer Service: Customer service for this product was top notch. Technical Support: Technical support has always...
Read full review of Dell SRDF (Symmetrix Remote Data Facility ) [EOL] »
Dave Homp
Manager of Storage and Backup at a healthcare company
Our experience with technical support depends. That mid-range is probably not the strong suit in terms of Dell EMC...
Read full review of Dell Unity XT »
Anonymous User
Network Administrator at a construction company
I've used technical support in the past and have found them to be helpful and responsive.
Read full review of Dell PowerConnect Switches [EOL] »
MuhammedShafi
System & Network Specialist at Alfaisal University
The support for Dell PowerFlex can be improved. The level of support needs improvement as the front-line support...
Read full review of Dell PowerFlex »
Bill Sharp
Senior Vice President, Product Development & Strategy at EarthCam, Inc.
I've used their technical support a few times when I had certain random issues. Sometimes the issue was...
Read full review of Dell PowerScale (Isilon) »
Anonymous User
Senior Datacenter Consultant at a computer software company
It's been working fine and therefore we haven't used technical support that much. We use it when we expand the system...
Read full review of Dell ECS »
Anonymous User
New Technologies Director at a tech services company
Technical support is good.
Read full review of Dell Unity XT »
Regtechmgr67
Regional Technical Manager CST at a tech services company
The technical support is good but they are not well organized.
Read full review of Dell XtremIO »
Armando Carlos Monroy
Storage and Backups Manager at a tech services company
While we do use a lot of Dell EMC products, there is different support on offer for a lot of them. It's not all the...
Read full review of Dell VPLEX »
Anonymous User
Sr. Technology Engineer at a insurance company
I would give the technical support a 8/10 rating.
Read full review of Dell XtremIO »
Anonymous User
Director of Exploitation at a security firm
Technical support is very good.
Read full review of VNX [EOL] »

Review 1 of 30

Anonymous User
Sr. Project Manager at a tech services company
Customer Service: 8/10 - They are a very prompt and knowledgeable customer service support. Technical Support: 8/10.
Read full review of Longview Analytics »
Anonymous User
Sr. Business Analyst at Archer Daniels Midland Company
Customer Service: 9/10 as they are a very user friendly customer service team and they are always responsive and...
Read full review of Longview Analytics »
Anonymous User
Lead Functional Consultant at a financial services firm
Customer Service: 6/10. Technical Support: 8/10.
Read full review of Longview Analytics »
Anonymous User
Technology Lead Onsite at a tech services company
Customer Service: It's very good and quick. Technical Support: They're good and efficient.
Read full review of Longview Analytics »

Review 1 of 4

Technical Support

No Data Available

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