Compare Dell Technologies vs HP

Dell Technologies

Based on 2100 reviews.

Based on 11 reviews.

Sample Customers

Dell Business Laptops

Sony Innovation Studios

HP Wolf Security

Valspar

Popular Solutions

Dell PowerEdge R-Series

143 reviews

Dell Unity XT

10 reviews

Dell PowerStore

142 reviews

HP Wolf Security

0 reviews

HP LaserJet Enterprise

0 reviews

HP Business Laptops

1 reviews

Top Industries

Financial Services Firm

10%

Manufacturing Company

10%

Computer Software Company

Comms Service Provider

11%

Computer Software Company

Manufacturing Company

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at Lico Innovations B.v.
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Fmontenegro Montenegro
CTO at To Be
My main use case for Dell PowerVault is primarily for massive storage of the information from our servers. A concrete...
Read full review of Dell PowerVault »
Bill Engelmeyer
Systems Engineer at Unisity LLC
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale »

Review 1 of 5

Nithin-Reddy
Product Developer at a tech vendor
I use HP Business Laptops mostly for my project-related work where I set up multiple environments and go through...
Read full review of HP Business Laptops »
Bert Hickman
Owner at Stoneridge Engineering, LLC
I use HP Wolf Security to add a layer of safety, especially for laptops operating in various environments.
Read full review of HP Wolf Security »
Anonymous User
IT Infrastructure Systems Manager at a aerospace/defense firm

Read full review of HP LaserJet Enterprise »

Review 1 of 3

Customer Service

Rahul Sarangdhar
Senior Specialist at a tech vendor
I'd rate their L1 support a three out of ten. Their L2 and L3 support is good, but in the case of L1 support, for...
Read full review of Dell Avamar »
Naresh K
Senior System Administrator at a comms service provider
When they create the ticket, it takes time. When they reach after that, they are doing a good job. But when we raise...
Read full review of Dell PowerStore »
Dragan Knezevic
Senior Presales System Engineer at OBLAK tehnologije
Dell PowerVault has good technical support. However, in Serbia (non-EU country), we have some issues with customs,...
Read full review of Dell PowerVault »
Mohamed Ibrahem
ICT Assistant GM at Phpco
I needed to upgrade the operating system for Dell PowerProtect Data Domain once, and I called support during my first...
Read full review of Dell PowerProtect Data Domain »
Hans Blaasvær
Managing Director at KT húsið
The technical support for Dell Data Protection is excellent and expensive. Their technical support has a fast...
Read full review of Dell Data Protection - Endpoint Security Suite [EOL] »
LANRE OGUNDARE
Senior System Engineer at Tenece Professional services
It's excellent regarding technical support from Dell.
Read full review of Dell PowerEdge XR-Series »
Mickael Marimbert
System Administrator at a outsourcing company
The technical support is good and also effective. There was one time that I resolved an issue myself.
Read full review of Dell PowerEdge R-Series »
Matthias Reuter
Team Lead Hosted Services at CompuGROUP Software GmbH
Their support is superb. Because of CloudIQ and the proactive approach of Dell, the support for customers is...
Read full review of VxRail »
Anonymous User
Telecommunications Specialist at a tech services company
The support team is excellent.
Read full review of Dell PowerEdge C- Series »
Anonymous User
Senior Systems Engineer in the Storage & Systems Practice at a tech services company
Technical support was good. I can create a case online or have a chat with an EMC support engineer.
Read full review of Dell Unity XT »
Anonymous User
Governor at a government
Over the years, we have been in touch with technical support for upgrades to firmware and other maintenance issues....
Read full review of Dell VPLEX »
Anonymous User
Consultant
They provide the same great support that I always receive with all Dell products. Their support is one of the best....
Read full review of Dell PowerStore »
Nadav Bonder
COO
I have worked with Dell PowerEdge R-Series technical support extensively. My experience with them depends on the...
Read full review of Dell PowerEdge R-Series »
Luiz Gasparelo
Owner at Lnetwork
Technical support is very good.
Read full review of Dell Unity XT »
Anonymous User
Senior Buyer at a tech services company
I have not had occasion to contact technical support.
Read full review of Dell ObjectScale »
Anonymous User
Lead Technical Architect, Global Services, Systems Integration, North America at a comms service provider
I was in contact with presales support only, which did a great job.
Read full review of Dell VPLEX »
Anonymous User
Data Center Engineer And Server Administrator at a consultancy
Once I log a case with the Dell vendor, they respond very well. If we need to replace the RAM module or have any...
Read full review of Dell PowerEdge MX- Series »
Margarito Aguilar Sanchez
IT Manager at Fragua
The technical support we get from Dell now is good but it all depends on the level of support. That is based on the...
Read full review of Dell PowerStore »
Jason Weber
Solutions Architect at a computer software company
The technical support is phenomenal. I'd give it five stars. They are very responsive and knowledgeable. We're...
Read full review of VxRail »
Ron W.S.
Analytics at Israel InterUniversity Computation Center
Dell's open source support is very good. There are a lot of issues that they need to handle though, like the firmware...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Sr. Principal Product Manager at a tech services company
Technical support is awesome. Every time we have run into some typical third party firmware issues, which may not be...
Read full review of Dell PowerEdge R-Series »
Kumar SAJITH
Information Security Engineer at Dilmah Tea
We have worked with technical support. They are fine. They help us if we need them to.
Read full review of Dell PowerEdge XE-Series »
Anonymous User
Systems Architect at a non-tech company
So far, the technical support has been very good. The self-service portal for requesting replacement parts is...
Read full review of Dell PowerEdge R-Series »
Amit
Architect at a tech vendor
I would evaluate the technical support and customer service teams of Dell as adequate; I cannot say outstanding, but...
Read full review of Dell PowerProtect Data Manager »
Anonymous User
Senior Inside Solution Architect at a tech vendor
While I do not work directly with Dell for support, customer feedback suggests Dell’s technical support is rated...
Read full review of Dell PowerEdge R-Series »
Rishiraj Nandedkar
Deputy General Manager ( Practice Head Data Protection and Migration) at Netmagic Solutions (An NTT Communications Company)
Dell EMC is pretty good in terms of customer support. We use our own team for maintenance.
Read full review of Dell Avamar »
Paddy Field
It consultant at a tech services company
The support from Dell EMC Unity XT is very good here in South Africa. It is important for us.
Read full review of Dell Unity XT »
Anonymous User
Infrastructure Engineer at a tech services company
Technical support is exceptional.
Read full review of Dell VPLEX »
Muad Khalfallh‬‏
General Manager at Datacoast
I haven't needed any help yet and therefore have not used technical support.
Read full review of Dell PowerProtect Data Domain »
Anonymous User
Professional system engineer at a tech services company
Technical support is a nine out of 10. It's fast and always fixes the issues. It would be a 10 out of 10 if sometimes...
Read full review of VNX [EOL] »

Review 1 of 30

Nithin-Reddy
Product Developer at a tech vendor
Customer support for HP Business Laptops is really good. We reached out to them a couple of times and they were...
Read full review of HP Business Laptops »
Anonymous User
IT Infrastructure Systems Manager at a aerospace/defense firm
Our projects department works with technical support when necessary.
Read full review of HP LaserJet Enterprise »
Anonymous User
Security Engineering Sr. Manager at a retailer
Their tech support is okay. We have Premier Support so we have a dedicated person that we work with on a weekly...
Read full review of HP Wolf Security »
Hugh Percy
Manager of Cyber Security Operations at a healthcare company
Last time we talked to Ted in tech support, the incident was that a doctor trying to go to a WebEx. When you go to a...
Read full review of HP Wolf Security »
Anonymous User
Director
Technical support is excellent.
Read full review of HP Wolf Security »
Anonymous User
Retired at a government
I've contacted support when my printer doesn't communicate anymore. There's a program you download and run a...
Read full review of HP Wolf Security »
Anonymous User
General Manager UK at a agriculture
I've never had to contact technical support.
Read full review of HP LaserJet Enterprise »
Anonymous User
Director of Information Security
Bromium has always been super-responsive. We have the support portal. We can quickly put a ticket in there. And we...
Read full review of HP Wolf Security »
Bert Hickman
Owner at Stoneridge Engineering, LLC
The product has a lot of online resources. You don't have to call or chat with support online. Its website has enough...
Read full review of HP Wolf Security »
Anonymous User
Senior Program Manager Office 365 at a pharma/biotech company
Eight out of 10.
Read full review of HP Wolf Security »
Anonymous User
Director of IT Security, Risk and Compliance. at a pharma/biotech company
Both the technical support and customer success teams are very responsive, very effective.
Read full review of HP Wolf Security »

Review 1 of 11

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.