Compare Dell Technologies vs H3C

Dell Technologies

Based on 2294 reviews.

H3C

Based on 9 reviews.

Sample Customers

H3C Ethernet Switches

Ying Wa College, Centro Digital Pictures

H3C intelligent Management Center

Tiantan Hospital, Haier

Popular Solutions

Dell PowerEdge R-Series

168 reviews

Dell PowerStore

146 reviews

Dell Unity XT

9 reviews

H3C Ethernet Switches

2 reviews

Top Industries

Manufacturing Company

11%

Financial Services Firm

10%

Computer Software Company

Construction Company

Comms Service Provider

12%

Computer Software Company

Financial Services Firm

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at Lico Innovations B.v.
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
Pranav Telang
DGM at Airtel Digital
I started as a Storage and Backup Administrator and have been working with Data Protector and Dell PowerProtect Data...
Read full review of Dell PowerProtect Data Manager »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Fmontenegro Montenegro
CTO at To Be
My main use case for Dell PowerVault is primarily for massive storage of the information from our servers. A concrete...
Read full review of Dell PowerVault »

Review 1 of 5

SHARIQ ALI SHAH
Manager Sales at Megaplus
The primary use case is about managing network infrastructure. The H3C Ethernet Switches are used internally as...
Read full review of H3C Ethernet Switches »

Review 1 of 1

Customer Service

A.J. Wedding
Chief Executive Officer at Orbital Virtual Studios
I do not call the Dell customer service and support team that; I feel they are an integral part of our business. We...
Read full review of Dell PowerScale »
Muhammad Mughees
Business Development Manager Distributor at Mindware
I would rate the tech support a five out of ten. There is an inconsistency in support quality for Dell PowerProtect...
Read full review of Dell PowerProtect Data Domain »
Dragan Knezevic
Senior Presales System Engineer at OBLAK tehnologije
Dell's technical support is at a very high level, though it's not quite as good for organizations outside of Europe.
Read full review of Dell Unity XT »
Yaroslav Shehtman
Integration Engineer at a computer software company
I like Dell's tech support very much. Not just for PowerEdge Rack servers but for all of Dell's products, if I have...
Read full review of Dell PowerEdge R-Series »
Varunraj PTK
Senior System Engineer at Diyar United Company
I would rate the technical support for Dell PowerStore as eight on a scale from one to ten. I have contacted support...
Read full review of Dell PowerStore »
Donald Schnaars
Senior Manager, Information Security & Infrastructure at National Football League
Regarding customer service and technical support for Dell PowerScale (Isilon), I have never really had a problem. We...
Read full review of Dell PowerScale »
Oralando Samuels
Information Technology at a construction company
ProSupport Plus technical support is usually pretty accommodating. You never have to stay on hold, and the technician...
Read full review of Dell Business Laptops »
Nick Hamilton
Enterprise IT Architect at ESTI Consulting Services
The Dell support is excellent, they have a lot of knowledge and can work us through our issues quickly.
Read full review of Dell PowerProtect Data Domain »
Eoin O’Brien
Director of Global Platform at a computer software company
I would evaluate Dell support as a nine out of ten. Any instance that we've had to open with Dell or any support...
Read full review of Dell PowerStore »
Tom Cichosz
System Engineer at a healthcare company
I would rate customer service and technical support as great on a scale of one to ten. Dell support for me has always...
Read full review of Dell Trusted Device powered by CrowdStrike Falcon and Intel vPro »
Rajesh Sudini
Associate Director at Optum
We have platinum support from Dell. We didn't face many issues with the support team. They take some time to go back...
Read full review of Dell PowerMax »
Erhan Parlaz
Sr. Sales Consultant at Teccle Group
I would rate Dell's support as very good, even outstanding, because Dell really takes care of the customers. You can...
Read full review of Dell PowerVault »
SAJI NAIR
GM IT Infrastructure at MSSL
The technical support team from Dell EMC Unity XT has a proactive approach. We don't need to worry about what is...
Read full review of Dell Unity XT »
Anonymous User
Station Manager at a tech services company
Dell support is proactive. I'm happy with their support. They're active and supportive.
Read full review of VxRail »
Nick Goodman
Solutions Architect at a tech services company
Regarding Copilot - which is what they called their support, pre-Dell EMC - people have always had nothing but great...
Read full review of Dell SC Series »
Anonymous User
Senior Systems Engineer at a financial services firm
The technical support is very good. We had a few problems with it, but that's a rare instance where I have opened a...
Read full review of VMAX [EOL] »
Sander Verhulst
System Engineer at South Corporate P2P Fiber Customer
In the beginning, support wasn't that great. However, it got a lot better after a few calls and meetings.
Read full review of VxRail »
C.
Cloud Engineer at a tech services company
It is not the most responsive support, we have a Service Account Manager and reporting in place now and keep the...
Read full review of Dell Unity XT »
Anonymous User
Backup Systems Engineer at Nordstrom, Inc.
Like any other company, many of the support calls go to places on the other side of the world. It is sometimes...
Read full review of Dell Avamar »
Rev87463
Lead Engineer
We've had some small communication errors with support agents going on holiday and not doing a good handover of a...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Helpdesk Supervisor at a logistics company
We have used technical support and I would rate them a massive zero. I put in a ticket, although my preferred contact...
Read full review of Dell Unity XT »
Anonymous User
Sr. Solutions Architect
Customer Service: Very nice Technical Support: Very experienced support engineers. I rate it very high.
Read full review of Dell RecoverPoint »
Vince Vitro
Sr Solutions Architect at a healthcare company
I'd rate Dell EMC support eight out of 10. It's pretty good. They actively monitor the array, and it dials home to...
Read full review of Dell PowerMax »
Matt Hunter
Systems Engineer & Manager at John I. Haas
Dell has always been good to us, even though we're not a massive company. While we are a global company, in terms of...
Read full review of Dell PowerStore »
Sys32189Eng3
System Engineer at a manufacturing company
The technical support does alright.
Read full review of Dell Unity XT »
Sanjay Charitesh Makam
Student at Rochester Institute of Technology
Customer support for Dell APEX is inconsistent; I cannot tell you exactly, but it is average.
Read full review of Dell APEX »
Anonymous User
Senior Manager of IT at a tech vendor
Dell's support works. Here in Israel, Dell works with a third party that handles the contact with the customer. I...
Read full review of Dell PowerEdge R-Series »
Anonymous User
System and network engineer at a outsourcing company
My experience with customer support is great. I didn't have that much interaction with them because everything worked...
Read full review of Dell PowerEdge R-Series »
Wasi Rizvi
IT Specialist at a university
I personally don't deal with customer support but due to multiple unsuccessful attempts to upgrade, my administrator...
Read full review of Dell NetWorker »
Anonymous User
Systems Technician Ii at a government
I would evaluate the customer service and tech support by saying I have had no problems with it.
Read full review of Dell PowerEdge T-Series »

Review 1 of 30

SherifHanna
Managing Director - CEO at AINSystems
H3C's technical support is excellent, but there's sometimes a language barrier when contacting them.
Read full review of H3C Ethernet Switches »
KanwarArsalan
Technical Pre Sales at Business It Solutions
Support for H3C switches is good, with local and international support offices available. The average resolution time...
Read full review of H3C Ethernet Switches »
SherifHanna
Managing Director - CEO at AINSystems
We find it helpful. The only challenge is understanding Chinese speakers, but this is a common issue even with Cisco...
Read full review of H3C Ethernet Switches »
SHARIQ ALI SHAH
Manager Sales at Megaplus
The technical support is very good. Machine vertical support and campus management support are both commended. SCT...
Read full review of H3C Ethernet Switches »
SunateHavichit
Engineering Specialist at True Corporation
We have occasionally used the support but I'd prefer to see some local support offered.
Read full review of H3C Ethernet Switches »

Review 1 of 5

Technical Support

No Data Available

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