Compare Dell Technologies vs Freshworks

Dell Technologies

Based on 1963 reviews.

Freshworks

Based on 85 reviews.

Latest Research

Buyer's Guide

Freshservice vs. ServiceNow

December 2025

ServiceNow vs. Freshservice

Updated: December 2025

Sample Customers

Freshservice

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

Popular Solutions

Dell PowerEdge R-Series

170 reviews

13 reviews

113 reviews

13 reviews

11 reviews

2 reviews

Top Industries

Computer Software Company

13%

Manufacturing Company

11%

Financial Services Firm

Government

Computer Software Company

Manufacturing Company

University

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at a outsourcing company
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at a tech services company
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
MayankChauhan
Lead Consultant - Cloud & Infrastructure Services at a computer software company
We use Dell PowerMax for very IO-intensive databases. These are OLTP databases with a lot of real-time transactions...
Read full review of Dell PowerMax »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at a aerospace/defense firm
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »

Review 1 of 5

Gauri Thakur
Director, Portfolio Projects at a computer software company
My team has had SCSM experience because we moved the entire workflow of SCSM into ServiceNow, but it was part of...
Read full review of Freshdesk »
Raja Farrar
IT Service Delivery Manager at a tech services company
My main use case for Freshservice is for IT support, ITSM management, and asset management. For instance, I use...
Read full review of Freshservice »
Poornima Kumari
Interviewee at a healthcare company
I was trained in the use of Freshteam over the course of one month as part of an internship at the company I've been...
Read full review of Freshteam »

Review 1 of 3

Customer Service

Dragan Lazic
Information Technology Manager at a construction company
I would rate the support for this solution a seven out of ten. This is due to the fact that there is sometimes a...
Read full review of Dell PowerEdge R-Series »
Paolo Corecco
Solution Consultant at a comms service provider
I am satisfied with the support.
Read full review of Dell PowerScale (Isilon) »
Mostafa Gouda
Group Technology Services Senior Manager at a hospitality company
I have had experience with technical support from Dell for Avamar. It's not very good, as it takes a very long time...
Read full review of Dell Avamar »
Muzammil Nasim
Software Architect at a manufacturing company
I rate Dell support eight out of 10. The technical support is good, but we had to involve a contractor, which caused...
Read full review of Dell PowerEdge XE-Series »
Scott Taylor
Senior Infrastructure Specialist at a healthcare company
Customer service has been really good.
Read full review of Dell PowerScale (Isilon) »
Rhett Waldock
Programmer Analyst at a healthcare company
Technical support was good. We had a positive experience with Dell EMC AppSync.
Read full review of Dell AppSync »
Rodrigo Pavao
Infrastructure Architect at a tech services company
Their technical support on offer is better than other products on the market.
Read full review of VxRail »
Pavaredh Poungkeaw
Product Manager at a university
We create tickets for support. We are using the Dell portal and if we have any problem with VMware or hardware, we...
Read full review of VxRail »
Pranav Telang
Lead Architect (HCI, Cloud, VMware, Storage, Security, Finops) at a comms service provider
Dell PowerProtect DP (IDPA) support from Dell EMC is consistent, and I would rate it eight out of ten.
Read full review of Dell PowerProtect DP (IDPA) »
JEAN Quesada
CIO at a retailer
We have good support from Dell and good support from our partners. That said, sometimes it takes a pretty long time...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Technical Consultant at a tech services company
Technical support should be a lot better.
Read full review of Dell NetWorker »
Anonymous User
Manager Information Technology at a real estate/law firm
I have not personally worked with the tech support, but the engineers who installed it have worked with EMC's...
Read full review of Dell Unity XT »
RamaswamyK
M. I. S. Manager at a manufacturing company
Technical support has been brilliant. They have supported us for several years, but it's now out of support because...
Read full review of Dell PowerEdge R-Series »
Zahidul Haque
Chief Technology Officer at a financial services firm
I would rate Dell EMC support seven out of 10. We had to follow up a lot. We sent an email beforehand, so they knew...
Read full review of Dell Unity XT »
Md. Shohel Rawshan Sarker
Manager at a financial services firm
Dell EMC PowerEdge Rack Servers' remote support is quite good. Many a times I have opened a case and received from...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Expert IT Infrastructure and Systems at a tech services company
Dell EMC Avamar is hard to manage because of the support. It’s very difficult to get support. Our solution is complex...
Read full review of Dell Avamar »
Anonymous User
Systems Administrator at a energy/utilities company
Good tech support. We can usually get a parts dispatch without too much fuss.
Read full review of Dell Unity XT »
A Z
Presales Engineer at a tech services company
Customer support begins with a phone call depending on the level of support. It is often 24 hours or the hourly rate....
Read full review of Dell Avamar »
DeclanMcCann
Cloud Consultant at a tech consulting company
I rate Dell support six out of 10. It varies. Sometimes it's good. Sometimes it's bad. The response time could be...
Read full review of Dell PowerEdge FX [EOL] »
rrukhaiyar573
Technical Manager at a recreational facilities/services company
Technical support was exemplary with a very fast response time by Dell EMC.
Read full review of Dell XtremIO »
Coenie Rossouw
Storage specialist at a comms service provider
The technical support is one of the biggest reasons for choosing EMC products, or staying with them. There was a...
Read full review of DD Boost »
Anonymous User
Senior System Administrator Infrastructure at a construction company
Technical support gets a rating of 5/5.
Read full review of VNX [EOL] »
Peter Kidiavai
Storage Administrator at a healthcare company
Dell's support is perfect. I rate Dell's support nine out of 10. You call them when you have an issue, and they'll...
Read full review of Dell PowerStore »
Anonymous User
Infrastructure Engineer at a financial services firm
As I said above, when you call, their support is a little light on the "tech. Sometimes you get the correct people....
Read full review of Dell Unity XT »
Asim Sinha
Senior SAN Administrator at a manufacturing company
The technical support is okay. It's not bad.
Read full review of Dell PowerProtect Data Domain »
Rob Koper
Senior Storage Consultant at a computer software company
I'm certified myself. We have certified colleagues. But we use technical support. The problem is that some of the...
Read full review of Dell Unity XT »
Dave Stromberg
Senior Infrastructure Engineer at a financial services firm
The technical support has been good. When we did run into an issue, once I told them what the problem was, they were...
Read full review of Dell PowerMax »
Robert Osbourn
Unix Architect at a retailer
I have interacted with them several times. We've had problems where we've got to have their help. They're average. It...
Read full review of Dell Avamar »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My thoughts on customer service and technical support are that it is always good; customer service is good, though if...
Read full review of Dell PowerStore »
Ahmed-AZZAM
Pre-Sales Manager at a tech services company
Technical support is pretty good. We are pleased with their level of support.
Read full review of Dell Avamar »

Review 1 of 30

Amit Lavi
VP Customer Success at a tech vendor
The technical support from Freshdesk is great, they are responsive.
Read full review of Freshdesk »
GeorgeMartin
Director and Owner at a tech services company
I've contacted customer support on multiple occasions and there are two main considerations; response time, and...
Read full review of Freshservice »
ElvisHenriquez
Senior Services Manager at a retailer
The support is great.
Read full review of Freshservice »
SujayRao
Senior Manager, Customer Value & Innovation at a financial services firm
Technical support for Freshdesk is rated at eight point five out of ten. While support is generally helpful, there...
Read full review of Freshdesk »
JoseQuintero1
Senior Services Manager at a tech services company
Covid took a toll on the support we have received from the Freshworks team with most of their support teams based in...
Read full review of Freshteam »
Tim Guilder
Head of Production Technology at a insurance company
The customer support has always been very engaged and they're good at communicating. I appreciate that they let us...
Read full review of Freshservice »
Eslam Adel
Senior IT Service Delivery Specialist at a manufacturing company
Until last June, I was contacting them, but we recently had two visits from the FreshWorks team. They offered to...
Read full review of Freshservice »
Bharanidharan K
NOC SOC ANALYST
The support team is really good. While taking a data report for one month, the real-time data and metrics it shows...
Read full review of Freshdesk »
Alexey Timchenko
Senior Vice President Information Technology at a comms service provider
The solution has been great. We haven't needed technical support.
Read full review of Freshdesk »
Anonymous User
Sr. Manager, TMT Business Consulting (Focused on B2B Tech Product cos.) at a security firm
Freshsales' technical support is really good. I want to verify that the support team knew we were doing a POC for...
Read full review of Freshsales »
Anonymous User
Operations Manager at a retailer
When it comes to setting new help desks and integrating these with different companies' emails, etc. It may be tricky...
Read full review of Freshdesk »
Rajkumar Reghu Varma
Infrastructure Architect -Application Dynamics at a tech services company
Once you log into an instance, there is always chat support available. You can also email them. they are very easy to...
Read full review of Freshservice »
Emmanuel Manios
Lead Enterprise Support Technician at a retailer
I've only used them a couple of times. However, in every case that they've helped me out with, they've been very...
Read full review of Freshservice »
Anonymous User
Director Of Technology Services at a comms service provider
We did reach out to technical support in the past. Their response time and knowledgeability could be improved.
Read full review of Freshservice »
Swamy Nanjundaiah
VP - Technology and Solutions at a tech services company
We have not needed to contact technical support, as Freshdesk has met our needs efficiently.
Read full review of Freshdesk »
Anonymous User
Infrastructure Management at a financial services firm
I have not used the support from Freshservice.
Read full review of Freshservice »
Anonymous User
Presales Engineer at a tech services company
Freshservice support is very reactive and helpful when we have a question or issue. Technical support is totally free...
Read full review of Freshservice »
Anonymous User
Network Analyst at a real estate/law firm
Their technical support is good. Usually, their response time is pretty fast, and they do follow up to make sure that...
Read full review of Freshservice »
Ashakir Akbar
SAP-Program Manager at a manufacturing company
Technical support is good and super fast.
Read full review of Freshdesk »
Anonymous User
Head of IT Services at a financial services firm
Technical support is good. I give them 7/10.
Read full review of Freshservice »
Yudhi Nr
Business Development Manager at a non-tech company
I would the customer support an eight out of ten as they respond to our queries quickly.
Read full review of Freshsales »
Anonymous User
Business Systems Analyst at a transportation company
We literally have weekly meetings with them, and for the last two years, we've had some hit-and-miss experiences. The...
Read full review of Freshservice »
Riendi Aziz P
Head Advisor Infrastructure Cloud Architect
My interactions with Freshdesk's technical support indicate they are good and responsive, according to my team's...
Read full review of Freshdesk »
Sabrina Adhar
Call Centre Manager at a retailer
They offer customer support, and I would rate them a nine on a scale of one to ten, as their service meets our...
Read full review of Freshdesk »
Ashok R
Technical support manager at a tech vendor
The customer support has been good. Initially, we contacted them frequently, but now it is rarely needed. We would...
Read full review of Freshservice »
Anonymous User
IT Project Manager at a computer software company
I've never been in touch with support. I' not sure if anyone has. I can't speak to how helpful or responsive they...
Read full review of Freshservice »
Paulo Roberto Vieira Mendes
Operations Manager at a leisure / travel company
We had one issue that we had to escalate to the technical support. It crashed and we had to have their help to fix...
Read full review of Freshdesk »
Anonymous User
IT & Operations Manager at a financial services firm
I've had some problems with Freshservice's technical support. They often drag out cases by continually passing them...
Read full review of Freshservice »
Anonymous User
Senior Helpdesk at a non-profit
That would actually be another area they can improve because I feel like the ability to go in and contact support is...
Read full review of Freshservice »
Harshit Pahuja
Operations Manager at a healthcare company
Customer Service: 8/10 Technical Support: 8/10
Read full review of Freshdesk »

Review 1 of 30

Technical Support

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