Compare Dell Technologies vs Freshworks

Dell Technologies

Based on 1671 reviews.

Freshworks

Based on 75 reviews.

Latest Research

Buyer's Guide

Freshservice vs. ServiceNow

April 2025

ServiceNow vs. Freshservice

Updated: April 2025

Sample Customers

Freshservice

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

Popular Solutions

Dell Unity XT

17 reviews

Dell PowerEdge Rack Servers

93 reviews

31 reviews

10 reviews

10 reviews

4 reviews

Top Industries

Educational Organization

16%

Computer Software Company

14%

Financial Services Firm

Manufacturing Company

Computer Software Company

24%

Financial Services Firm

Manufacturing Company

Educational Organization

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Vice President at a tech vendor

Read full review of Dell PowerEdge Rack Servers »
Jacques DUVERNOIS
Technical Team Leader for Servers and Storage at Orange
We use the PowerStore for our development environment. The frame is a repository for all our VMware infrastructure...
Read full review of Dell PowerStore »
Jasdevjuneja
Works
We host mission-critical applications, SAP applications, and disaster recovery applications on this storage itself...
Read full review of Dell PowerMax NVMe »
Ryan Parker-Hill
System Team Leader at Deakin University
* Research data * Departmental file shares * Data centre storage: NFS We have two data centres in our university. We...
Read full review of Dell PowerScale (Isilon) »
C.
Cloud Engineer at a tech services company
We are running 3,000 VMs spread out over five such units.
Read full review of Dell Unity XT »

Review 1 of 5

Trilochana Gouda
IT manager at a comms service provider
We are using Freshservice for the IT ticketing system for business users.
Read full review of Freshservice »
JoseQuintero1
Senior Services Manager at a tech services company
Our entire employee base is supported by Freshteam. We register all our employees and their candidates inside the...
Read full review of Freshteam »
Swamy Nanjundaiah
VP - Technology and Solutions at Ninth Dimension IT Solutions (P) Ltd
We utilize Freshdesk ( /products/freshdesk-reviews ) primarily for handling incoming tickets. The system auto-assigns...
Read full review of Freshdesk »

Review 1 of 3

Customer Service

Palatla Srikanth
Lead Solution Architect at Avineon India Private Limited
The team supports us whenever we raise a query or call them.
Read full review of Dell PowerEdge XE Servers »
AdnanJavaid
Senior System Engineer at Multilynx
The backup support for DD Boost wasn't impressive. My personal experience with enterprise storage support for...
Read full review of DD Boost »
Abderahim Raissi
Cloud Pre-Sales Engineer at a computer software company
Technical support for this solution is good, and we haven't had any problems with them. They have a good support team...
Read full review of DD Boost »
Hassan_Zaki
Senior Presales Consaltant at VAS Integrated Solutions
Based on my experience with the solution's technical support, I rate the technical support a nine out of ten.
Read full review of Dell PowerMax NVMe »
ITmanager10038
IT Infrastructure & Data Center Operation Engineer at Ministry of Communications and Information Technology (MCIT), Egypt
The Unity technical support is very good.
Read full review of Dell Unity XT »
A. AhadAlam
Head Of Systems Group at NCCPL
I would rate the tech support a seven out of ten. Our company is from Pakistan, we have limited resources on field...
Read full review of DD Boost »
Anonymous User
Senior Consultant at a tech company
With respect to technical support, sometimes you get a good technician or a good engineer, and you can get the...
Read full review of Dell Avamar »
Anonymous User
Manager, Information Technology at a tech services company
Tech support can be slow to respond at times, and there are occasions when they seem hesitant to trust our...
Read full review of Dell PowerEdge Rack Servers »
Anonymous User
Member of Technical Staff at Cisco Systems, Inc.
I use technical support frequently. Support has been relatively great across the board. There have been some language...
Read full review of Dell PowerMax NVMe »
Anonymous User
Cloud architect at a tech services company
Customer Service: VCE have made a priority out of customer satisfaction. You got dedicated people regarding your...
Read full review of Vblock [EOL] »
Anonymous User
System Engineer at a government
The technical is very good. It is easy to contact someone. They have a great team that helps us.
Read full review of Dell PowerMax NVMe »
Mohamed-Rumaiz
Senior Manager - Software Development at East Coast Technologies
The technical support services are good.
Read full review of PowerEdge C »
Anonymous User
Vice President at a financial services firm
I would give technical support a rating of 9/10.
Read full review of Dell Unity XT »
Anonymous User
Director at a pharma/biotech company
Technical support is excellent.
Read full review of Dell XtremIO »
DeclanMcCann
Cloud Consultant at Telefónica Tech UK&I
I rate Dell support six out of 10. It varies. Sometimes it's good. Sometimes it's bad. The response time could be...
Read full review of Dell PowerEdge FX »
Anonymous User
Global IT Systems Manager at a renewables & environment company
Their support works very well. We have had problems with hard drives, and we have an NDA. They came and changed them...
Read full review of VxRail »
Mohammad Salman
Manager of Customer Services
The technical support was good, especially for upgrading, which we did four times. It was straightforward and easy.
Read full review of Dell XtremIO »
Anonymous User
Engineer of IT Operations at a consultancy
Dell EMC technical support is pretty quick.
Read full review of Dell Unity XT »
Anonymous User
System Architect at a computer software company
Technical support has been quite good. We are very satisfied with the level of support we receive.
Read full review of Dell SC Series »
Anonymous User
Backup Systems Engineer at Nordstrom, Inc.
Like any other company, many of the support calls go to places on the other side of the world. It is sometimes...
Read full review of Dell Avamar »
SySA43dmin
System Administrator
We have used them, but we need to renew the service.
Read full review of Dell NetWorker »
Mahammad Shafi Shaikh
Senior Manager Information System Administration at a consumer goods company
Whenever there are any technical or hardware issues, we contact Dell. They will attend to us immediately. On a scale...
Read full review of VxRail »
Pisey NAP
Senior System Administrator at PRASAC Microfinance Institution Limited
We have opened cases with the Dell EMC team and we have chatted with them. They have provided good, fast support for...
Read full review of Dell PowerMax NVMe »
Anonymous User
IT System Admin Lead at a energy/utilities company
Technical support is five stars out of five. Every time it has dialed home for any of the issues that we have, so far...
Read full review of Dell Unity XT »
Anonymous User
Infrastructure Engineer at a financial services firm
As I said above, when you call, their support is a little light on the "tech. Sometimes you get the correct people....
Read full review of Dell Unity XT »
Vlad Prozhogin
Managing Partner at SkyF Labs
Dell's tech support was great.
Read full review of Dell NetWorker »
VivekSrivastava
O&M Lead -Global Operation at a comms service provider
Until now, we have not required technical support.
Read full review of Moogsoft »
Mohammad Ishaq
Solutions Architect at SNSKIES PVT LTD
We are regularly in touch with Dell EMC technical support. We are satisfied because local support is quite good. We...
Read full review of Dell XC Appliance »
Anonymous User
AGT Infrastructure Operations at a financial services firm
Could be better.
Read full review of Dell SRDF (Symmetrix Remote Data Facility ) [EOL] »
Lukas Rueckerl
Data Center Consultant at a retailer
My company mostly contacts Dell's support team for mission critical services. Dell's support team's response has...
Read full review of Dell PowerStore »

Review 1 of 30

Salman Naeem
Assistant Manager at a tech vendor
The customer service and support are very friendly and respond fast. Overall, it is good.
Read full review of Freshdesk »
JoseQuintero1
Senior Services Manager at a tech services company
Their technical support five years ago was quite fast, but that speed has been decreasing over time due to the growth...
Read full review of Freshsales »
JoseQuintero1
Senior Services Manager at a tech services company
Covid took a toll on the support we have received from the Freshworks team with most of their support teams based in...
Read full review of Freshteam »
Tim Guilder
Head of Production Technology at ITV
The customer support has always been very engaged and they're good at communicating. I appreciate that they let us...
Read full review of Freshservice »
Leandro-Coelho
Engenheiro de pré-vendas at Pise4
The technical support for this solution is good. We receive support from our distributor called Tech Data Synnex. I...
Read full review of Freshsales »
Mark Freemantle
Head of PMO at University of Utah Hospital
I didn't have a direct connection to Freshservice's support itself. I used to go to our local support. Our IT help...
Read full review of Freshservice »
Alexey Timchenko
Senior Vice President Information Technology at TASC Towers
I have used the vendor's tech support, and they are very responsive, with room for improvement. Occasionally, dealing...
Read full review of Freshdesk »
Bijoykrishna Das
Analyst at Ametek India
The technical support team is very good.
Read full review of Freshservice »
ElvisHenriquez
Senior Services Manager at NextCom Systems Inc
The support is great.
Read full review of Freshservice »
Curtis Braun
Principal Consultant at Advc8 Consulting
They're not very good at technical support.
Read full review of Freshservice »
Cristina Neri
Sales Manager Managed Services and Digital Solutions at Alosys Communications
I don't have any issues owing to which I need to contact the solution's technical support.
Read full review of Freshsales »
Eslam Adel
Senior IT Service Delivery Specialist at Toshiba elaraby egypt
Until last June, I was contacting them, but we recently had two visits from the FreshWorks team. They offered to...
Read full review of Freshservice »
Ehwsf Duhsf
Senior Executive ICT at Avarna
For maintenance and support, we have a dedicated team. In case we require support, it is assigned to someone who is...
Read full review of Freshdesk »
Divya BC
CX Team at Padah Solutions
If we have any doubts, we have many articles available online. We contact the support team only in a worst-case...
Read full review of Freshservice »
Anonymous User
Director of IT at a wholesaler/distributor
They were decent. I was CC'd on a couple of emails when we were setting it up initially. There was some stuff about...
Read full review of Freshdesk »
Anonymous User
Lecturer at a university
Customer Service: 8/10 Technical Support: 8/10
Read full review of Freshdesk »
Oluwatosin Nelson
Product Manager at RelianceHealth
Support is very knowledgeable, so they know their products very well. They can almost always resolve your problem...
Read full review of Freshdesk »
Line WillumsenSolem
Development Manager at Horizon Software
I haven’t contacted technical support myself, but I've heard that it is good.
Read full review of Freshdesk »
Jesus Villanueva
Private at Private Entrepreneur
I have contacted technical support. It wasn't very easy. Even as a retailer partner, sometimes it was difficult to...
Read full review of Freshservice »
Anonymous User
Business Systems Analyst at a transportation company
We literally have weekly meetings with them, and for the last two years, we've had some hit-and-miss experiences. The...
Read full review of Freshservice »
Anonymous User
Sr. Manager, TMT Business Consulting (Focused on B2B Tech Product cos.) at a security firm
Freshsales' technical support is really good. I want to verify that the support team knew we were doing a POC for...
Read full review of Freshsales »
David Seinsche
Freshdesk/Zendesk Consultant at a retailer
You can talk to the support easily - just send an email - and they're very fast in helping you and offering solutions...
Read full review of Freshdesk »
reviewer9072573
IT Technician at a retailer
The customer service is satisfactory, though there might be delays in response for non-critical issues.
Read full review of Freshservice »
Ashakir Akbar
SAP-Program Manager at Axium Packaging
Technical support is good and super fast.
Read full review of Freshdesk »
Paulo Roberto Vieira Mendes
Operations Manager at Instant Travel
We had one issue that we had to escalate to the technical support. It crashed and we had to have their help to fix...
Read full review of Freshdesk »
Poornima Kumari
Interviewee at a healthcare company
The technical support is nice. When I was working with Freshteam I was able to ask Freshworks, the parent company,...
Read full review of Freshteam »
Anonymous User
Presales Engineer at a tech services company
Freshservice support is very reactive and helpful when we have a question or issue. Technical support is totally free...
Read full review of Freshservice »
Anonymous User
IT & Operations Manager at a financial services firm
Their technical support could be improved. There have been times where we have been bounced around for simple issues....
Read full review of Freshservice »
Emmanuel Manios
Lead Enterprise Support Technician at a retailer
I've only used them a couple of times. However, in every case that they've helped me out with, they've been very...
Read full review of Freshservice »
Cesar Quiroz
CIO at Grupo Kasto
Technical support has been very good. Their response times are very fast - faster than other competitors. We haven't...
Read full review of Freshservice »

Review 1 of 30

Technical Support

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