Compare Dell Technologies vs Freshworks

Dell Technologies

Based on 2007 reviews.

Freshworks

Based on 88 reviews.

Latest Research

Buyer's Guide

Freshservice vs. ServiceNow

January 2026

ServiceNow vs. Freshservice

Updated: January 2026

Sample Customers

Freshservice

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

Popular Solutions

Dell PowerEdge R-Series

148 reviews

13 reviews

124 reviews

12 reviews

13 reviews

2 reviews

Top Industries

Computer Software Company

12%

Manufacturing Company

10%

Financial Services Firm

Government

Manufacturing Company

University

Educational Organization

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at a outsourcing company
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Anonymous User
Supply Chain and Procurement Specialist at a tech services company
We use several versions of Dell PowerEdge R-Series. Most of the servers we currently use are the R350s. R370s are not...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at a aerospace/defense firm
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »
Anonymous User
Lead Architect at a comms service provider
I started as a Storage and Backup Administrator and have been working with Data Protector and Dell PowerProtect Data...
Read full review of Dell PowerProtect Data Manager »

Review 1 of 5

Gauri Thakur
Director, Portfolio Projects at a computer software company
My team has had SCSM experience because we moved the entire workflow of SCSM into ServiceNow, but it was part of...
Read full review of Freshdesk »
Raja Farrar
IT Service Delivery Manager at a tech services company
My main use case for Freshservice is for IT support, ITSM management, and asset management. For instance, I use...
Read full review of Freshservice »
Poornima Kumari
Interviewee at a healthcare company
I was trained in the use of Freshteam over the course of one month as part of an internship at the company I've been...
Read full review of Freshteam »

Review 1 of 3

Customer Service

Ran Zaradez
CEO
When I have a problem or question, I call customer service, and they keep checking with me until the problem is...
Read full review of Dell PowerEdge R-Series »
MarcoBetancurt
Solution Architect at a consumer goods company
The technical support services are good.
Read full review of Dell Data Protection Advisor »
DenisBrodsky
Director Of IT at a tech vendor
The customer service and technical support are exceptional, with fast response times and prompt solution delivery. I...
Read full review of Dell PowerEdge R-Series »
Evans Chitando
Chief Business Technology Consultant at a tech services company
The technical support is quite good, especially coming from the speed of the technology and support that we received...
Read full review of Dell SC Series »
Thatayaone Timon
Systems Administrator at a mining and metals company
The technical support of Dell PowerStore would be rated somewhere from eight and going up, although support has not...
Read full review of Dell PowerStore »
Eric Burgueño
High-Performance Computing Services Manager at a educational organization
I needed technical support on a few occasions, specifically while implementing multi-protocol access for Linux and...
Read full review of Dell PowerScale (Isilon) »
Robert-Nilsson
Business Development Manager at a tech services company
I have found the support from Dell EMC Avamar to be not as good as Veeam. The time it takes to receive support could...
Read full review of Dell Avamar »
Mickael Marimbert
System Administrator at a outsourcing company
The technical support is good and also effective. There was one time that I resolved an issue myself.
Read full review of Dell PowerEdge R-Series »
DavidGee
Manager, Technical Services at a non-profit
Customer service for Dell Enterprise Laptops is great. Whenever we have put in a tech support call for one of the...
Read full review of Dell Business Laptops »
Kalpesh Pawar
Technical Head Cloud Services at a media company
The customer support for Dell Data Protection Suite is very good, although the documentation is not good. I would...
Read full review of Dell Data Protection Suite »
Letarik Terefe
ICT Project manager and Development Team Leader at a transportation company
Customer support has been good so far. It's possible the good service is somewhat related to the license agreement we...
Read full review of VxRail »
Bassam Fageer
Datacenter Administrator at a tech services company
Dell's technical support are quite helpful with straightforward issues, though they can be slow. However, they don't...
Read full review of Dell NetWorker »
Anonymous User
Technical Team Lead at a tech services company
We have not called support for three years. The technical documentation is good, so I would give it a rating of 9/10....
Read full review of Dell RecoverPoint »
SandeepSingh16
Solutions Architect at a tech vendor
I would rate their tech support a nine out of ten, as I have never faced any challenges.
Read full review of Dell PowerEdge R-Series »
Consulti67
Consultant at a financial services firm
I really haven't had any experience with technical support from the Moogsoft company as I don't think we ever had to...
Read full review of Moogsoft »
Cezary Majewski
Network Infrastructure Administrator at a transportation company
We've reached out to technical support, and we've had a good experience. Dell offers very good support.
Read full review of Dell PowerConnect Switches [EOL] »
Steffen Seifer
System Engineer at a computer software company
We use Dell support for notebooks, servers, and storage. Overall, I would rate their support an eight out of ten.
Read full review of Dell PowerEdge R-Series »
Niwat Srinamngern
Solutions Architect/ Consultant at a tech services company
We have not opened a technical support case with Dell for PowerStore but because most of our products are from Dell,...
Read full review of Dell PowerStore »
Anonymous User
IT Engineer at a financial services firm
The technical support for this solution is ok, but I have seen better. They are not the best. At times they have...
Read full review of Dell PowerConnect Switches [EOL] »
Mostofa Kamal
Deputy Manager of IT Security Infrastructure at a tech services company
Dell technical support has been good.
Read full review of Dell PowerEdge R-Series »
Avi Shpaner
System Engineer at a comms service provider
I give eight points for technical support.
Read full review of Dell XtremIO »
Anonymous User
Infrastructure Engineer at a pharma/biotech company
Technical support has dropped off over the years. It is what it is. It is probably a seven or eight out of 10. It is...
Read full review of Dell Unity XT »
Conny Van den Steen
Partner Alliance Manager at a tech services company
The technical support is okay. Our customers especially in Europe tend to have interesting local contacts that can be...
Read full review of Dell PowerStore »
Adalberto Ortiz Gonxalez
Works
The technical support needs to be improved, and I would give them a six out of ten. They could assign more digital...
Read full review of VxRail »
Mohamed Tourich
Infra And Itsd Manager at a transportation company
Whenever we needed a replacement of a disk because of disk failure or other issues, the second day pick-up return is...
Read full review of Dell Business Laptops »
JAEJUNG KIM
Managing Director at a security firm
The customer support is very fast and reliable.
Read full review of Dell SC Series »
Anonymous User
Manager at a pharma/biotech company
I have not contacted technical support. I didn't have any issues during the installation.
Read full review of Dell PowerEdge R-Series »
Mac Wang
Project Manager at a tech services company
The technical support isn't the best. They are slow to respond. It's a problem for us. We feel they could be a lot...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Works at a construction company
I would rate the support for this solution a seven out of ten.
Read full review of Dell PowerEdge R-Series »
Steffen Gaede
Data center admin at a educational organization
We are supposed to have technical support from Europe, but until now we have only received support from India.
Read full review of Dell PowerScale (Isilon) »

Review 1 of 30

Sonu Thomas
Operations Manager at a tech services company
The support must be faster.
Read full review of Freshsales »
ElvisHenriquez
Senior Services Manager at a retailer
The support is great.
Read full review of Freshservice »
SujayRao
Senior Manager, Customer Value & Innovation at a financial services firm
Technical support for Freshdesk is rated at eight point five out of ten. While support is generally helpful, there...
Read full review of Freshdesk »
Mark Freemantle
Head of PMO at a comms service provider
I didn't have a direct connection to Freshservice's support itself. I used to go to our local support. Our IT help...
Read full review of Freshservice »
Cristina Neri
Sales Manager Managed Services and Digital Solutions at a comms service provider
I don't have any issues owing to which I need to contact the solution's technical support.
Read full review of Freshsales »
GeorgeMartin
Director and Owner at a tech services company
I've contacted customer support on multiple occasions and there are two main considerations; response time, and...
Read full review of Freshservice »
Parth Sudra
Solutions Architect at a outsourcing company
My experience with the customer support team of Freshdesk rates five out of 10. They are not too supportive, but I...
Read full review of Freshdesk »
Leandro-Coelho
Engenheiro de pré-vendas at a consumer goods company
The technical support for this solution is good. We receive support from our distributor called Tech Data Synnex. I...
Read full review of Freshsales »
JoseQuintero1
Senior Services Manager at a tech services company
Their technical support five years ago was quite fast, but that speed has been decreasing over time due to the growth...
Read full review of Freshsales »
Amit Lavi
VP Customer Success at a tech vendor
The technical support from Freshdesk is great, they are responsive.
Read full review of Freshdesk »
Ehwsf Duhsf
Senior Executive ICT at a financial services firm
For maintenance and support, we have a dedicated team. In case we require support, it is assigned to someone who is...
Read full review of Freshdesk »
Poornima Kumari
Interviewee at a healthcare company
The technical support is nice. When I was working with Freshteam I was able to ask Freshworks, the parent company,...
Read full review of Freshteam »
Anonymous User
IT Project Team Leader
We've used support in the past and have gotten good feedback and assistance. We are happy with the level of support.
Read full review of Freshservice »
Ashok R
Technical support manager at a tech vendor
The customer support has been good. Initially, we contacted them frequently, but now it is rarely needed. We would...
Read full review of Freshservice »
Line WillumsenSolem
Development Manager at a computer software company
I haven’t contacted technical support myself, but I've heard that it is good.
Read full review of Freshdesk »
Swamy Nanjundaiah
VP - Technology and Solutions at a tech services company
We have not needed to contact technical support, as Freshdesk has met our needs efficiently.
Read full review of Freshdesk »
Anonymous User
Lecturer at a university
Customer Service: 8/10 Technical Support: 8/10
Read full review of Freshdesk »
Anonymous User
Senior Technical Analyst at a computer software company
I've only reached out to Freshdesk support a few times, and they've always been responsive and helpful.
Read full review of Freshdesk »
Oluwatosin Nelson
Product Manager at a tech services company
Support is very knowledgeable, so they know their products very well. They can almost always resolve your problem...
Read full review of Freshdesk »
Anonymous User
Infrastructure Management at a financial services firm
I have not used the support from Freshservice.
Read full review of Freshservice »
Divya BC
CX Team at a tech services company
If we have any doubts, we have many articles available online. We contact the support team only in a worst-case...
Read full review of Freshservice »
Anonymous User
Consultant at a tech services company
Dealing with support was challenging. Their support is based in India, so it's all in English, and I'm not fluent, so...
Read full review of Freshservice »
Anonymous User
Operations Manager at a retailer
When it comes to setting new help desks and integrating these with different companies' emails, etc. It may be tricky...
Read full review of Freshdesk »
Anonymous User
Director Of Technology Services at a comms service provider
We did reach out to technical support in the past. Their response time and knowledgeability could be improved.
Read full review of Freshservice »
Anonymous User
Senior Helpdesk at a non-profit
That would actually be another area they can improve because I feel like the ability to go in and contact support is...
Read full review of Freshservice »
David Seinsche
Freshdesk/Zendesk Consultant at a retailer
You can talk to the support easily - just send an email - and they're very fast in helping you and offering solutions...
Read full review of Freshdesk »
Srini Konakanchi
Vice President at a computer software company
The technical capabilities of the support team are good. However, they rely heavily on their partners to fill their...
Read full review of Freshdesk »
Anonymous User
Business Systems Analyst at a transportation company
We literally have weekly meetings with them, and for the last two years, we've had some hit-and-miss experiences. The...
Read full review of Freshservice »
Cesar Quiroz
CIO at a manufacturing company
Technical support has been very good. Their response times are very fast - faster than other competitors. We haven't...
Read full review of Freshservice »
MilafZaid
Customer Service Manager
I've been in touch with technical support in the past. I'm not exactly satisfied with their level of support. It's...
Read full review of Freshdesk »

Review 1 of 30

Technical Support

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