Compare Dell Technologies vs Freshworks

Dell Technologies

Based on 2486 reviews.

Freshworks

Based on 118 reviews.

Latest Research

Buyer's Guide

Freshservice vs. ServiceNow

September 2026

ServiceNow vs. Freshservice

Updated: September 2026

Sample Customers

Freshservice

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

Popular Solutions

Dell PowerEdge R-Series

175 reviews

Dell PowerStore

162 reviews

Dell Business Laptops

200 reviews

Freshdesk

14 reviews

Freshservice

8 reviews

Freshdesk Omni

14 reviews

Top Industries

Outsourcing Company

11%

Manufacturing Company

10%

Financial Services Firm

Construction Company

13%

Comms Service Provider

12%

Outsourcing Company

11%

Manufacturing Company

10%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at Lico Innovations B.v.
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
Nate Moser
Director of Space Programs at a consultancy
My main use case for Dell Business Laptops is day-to-day everything. It could be used for email, software...
Read full review of Dell Business Laptops »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Fmontenegro Montenegro
CTO at To Be
My main use case for Dell PowerVault is primarily for massive storage of the information from our servers. A concrete...
Read full review of Dell PowerVault »

Review 1 of 5

Raja Farrar
IT Service Delivery Manager at Symposiam
My main use case for Freshservice is for IT support, ITSM management, and asset management. For instance, I use...
Read full review of Freshservice »
Sumesh Gansar
Product Marketing Manager at Samsung
I primarily use Freshsales as a sales CRM software. It is very easy to use, and it provides me with all the...
Read full review of Freshsales »
Apeksha Ghatge
Sr. Customer Success Manager - Project Delivery at Kazam
I use Freshdesk Omni for our inter-department communication and also for connecting with our clients, where the...
Read full review of Freshdesk Omni »
JoseQuintero1
Senior Services Manager at a tech services company
Our entire employee base is supported by Freshteam. We register all our employees and their candidates inside the...
Read full review of Freshteam »

Review 1 of 4

Customer Service

Samuele Quadri
Enteprise Solution Consultant at Deda Tech
The assistance I received was good because the first laptop with a touchscreen had some broken pixels, and Dell...
Read full review of Dell Business Laptops »
Abdul Rehman Abid
Manager Enterprise Solutions at Megaplus
I rate technical support from Dell Unity XT a nine out of ten.
Read full review of Dell Unity XT »
Isaac Fisher
Chief Financial Officer at STL
It took a while the last time I tried to get support, but once I got connected to the support, it was quite easy. I...
Read full review of Dell NetWorker »
MarcoBetancurt
Solution Architect at Open group
The technical support services are good.
Read full review of Dell Data Protection Advisor »
Md. Shohel Rawshan Sarker
Assistant Vice President at a financial services firm
Technical support is really good. I needed to do an upgrade. The network engineer gave us the total possibility to...
Read full review of Dell PowerEdge MX- Series »
XiongXiong
Director, Information Technology at Ascend Performance Materials
The customer service and technical support for Dell PowerProtect Cyber Recovery would be rated at approximately a...
Read full review of Dell PowerProtect Cyber Recovery »
Sheikh Sakil Ahmed
Chief Executive Officer at Cogent Broadband
Technical support is good.
Read full review of Dell PowerEdge VRTX [EOL] »
Anonymous User
Manager, Information Technology at a transportation company
I would evaluate customer service and tech support as positive; I have not really had any issues with it. If I do not...
Read full review of Dell PowerScale »
Arjun Sadsivam
Solution Architect at a agriculture
We have not contacted technical support.
Read full review of Dell PowerStore »
Brad Dugenske
Senior Systems Engineer at Federal Data Systems
Customer support is usually really good for Dell PowerEdge Rack Servers. My only complaint would be if you're calling...
Read full review of Dell PowerEdge R-Series »
Brandon Davis
System Administrator at a university
On a scale of one to ten, with one being worst and ten being best, I would rate the support as follows: In the past,...
Read full review of Dell Business Laptops »
Anonymous User
Senior Systems Engineer at a healthcare company
Customer Service: Good at time but also questionable at times. EMC has grown to such a big enterprise they are...
Read full review of Dell RecoverPoint »
KobusRas
Infrastructure Solutions Architect at a computer software company
I have not interacted with support myself, but our technical engineers have. I have heard from them that the...
Read full review of Dell PowerFlex »
Anonymous User
Senior Solutions Architect at a tech services company
The technical support is very special, really. I like it and overall I am very satisfied with the services.
Read full review of DD Boost »
Jan Detremmerie
Enterprise Architect at Skynet Belgium
Technical support from Dell is quite good. I would rate Dell's support an 8.5. We had some minor issues, but the...
Read full review of Dell PowerStore »
Mohamed-Rumaiz
Senior Manager - Software Development at East Coast Technologies
The technical support services are good.
Read full review of Dell PowerEdge C- Series »
Rolf Colmer
IT Engineer at a healthcare company
The technical support is good.
Read full review of Dell Unity XT »
Anonymous User
Hardware Team Leader at Giza Systems
The technical support is great. We haven't had any issues. The only problem, sometimes, is that you deal with vendors...
Read full review of Dell PowerFlex »
Anonymous User
Technical Specialist at Pouyan Pardazesh Tehran Co
Our company handles software issues but uses technical support for hardware replacements. Due to sanctions in Iran, I...
Read full review of Dell Unity XT »
Anonymous User
Storage Specialist at a tech vendor
In the last year, we've noticed that there has been a drop-off in Dell support. In the past, I've had a better...
Read full review of Dell PowerStore »
Ivar Kuijper
Ict Manager at a government
My evaluation of Dell's support on a scale of one to ten is an eight. I rate it an eight and not a ten because it...
Read full review of Dell Business Laptops »
Anonymous User
Lead Service Engineer at a healthcare company
We have used technical support for disk replacement.
Read full review of VxRail »
Anonymous User
SAN Specialist at a tech services company
The technical support from India is pretty poor. When technical support is from China, it's alright.
Read full review of Dell Avamar »
Anonymous User
Senior Systems Administrator at a insurance company
Technical support varies depending on the person you get. We used to have a chat feature available on the support...
Read full review of Dell PowerScale »
Anonymous User
Works at a financial services firm
Experience with technical support varies, sometimes they are very good and other times they are not that good....
Read full review of Dell NetWorker »
Anonymous User
Senior Systems Engineer at Prosperity Bank
I would like it to be a little bit easier to contact support. We can contact support, but we have to go through a...
Read full review of Dell Unity XT »
Foiz Ahmed
Chief Operating Officer at Constor Solutions
Being a Dell partner for the last 12 years, we know who to contact when our customers have problems with Dell...
Read full review of Dell PowerStore »
Anonymous User
Managing Director at KT hÃºsiÃ°
Technical support is excellent.
Read full review of Dell Data Protection - Endpoint Security Suite [EOL] »
BatjargalByambasuren
VP of Digital Technology and Innovation
They have superior customer support compared to Supermicro, which does not cater to enterprise-level needs.
Read full review of Dell PowerEdge R-Series »
Anonymous User
Systems Administrator at a computer software company
I presume that the product's technical support works since I haven't heard anything bad about them.
Read full review of Dell ObjectScale »

Review 1 of 30

BahatiAsher Faith
Founder at AppNomu SalesQ
Customer support is excellent. They respond to technical questions on time, and you receive a dedicated account...
Read full review of Freshdesk Omni »
Raja Farrar
IT Service Delivery Manager at Symposiam
I have seen a favorable return on investment resulting from Freshservice. Time savings are evident with MTTR reduced...
Read full review of Freshservice »
Ashok R
Technical support manager at a tech vendor
The customer support has been good. Initially, we contacted them frequently, but now it is rarely needed. We would...
Read full review of Freshservice »
Femi Adeyemi
Senior Team Lead Systems Administrator at a comms service provider
In terms of customer support for FreshChat, we have a dedicated company that supports us, a third party, and for us,...
Read full review of FreshChat »
Yousef Almomani
Systems Engineer at a consultancy
The customer support for Freshservice is super great, and I would rate the customer support a 10 out of 10.
Read full review of Freshservice »
JoseQuintero1
Senior Services Manager at a tech services company
Their technical support five years ago was quite fast, but that speed has been decreasing over time due to the growth...
Read full review of Freshsales »
Bharanidharan K
NOC SOC ANALYST at SAVIC Inc.
The support team is really good. While taking a data report for one month, the real-time data and metrics it shows...
Read full review of Freshdesk »
Leandro-Coelho
Engenheiro de pré-vendas at Pise4
The technical support for this solution is good. We receive support from our distributor called Tech Data Synnex. I...
Read full review of Freshsales »
Harjoth Sudan
Vertical Head - Ai talent Solutions at a government
Freshsales does not require any maintenance on my end, but the vendor provides maintenance.
Read full review of Freshsales »
Sonu Thomas
Operations Manager at Cognitive Global
I would rate Freshworks support an eight on a scale from zero to ten.
Read full review of Freshsales »
Curtis Braun
Principal Consultant at Advc8 Consulting
They're not very good at technical support.
Read full review of Freshservice »
Iurii Efimov
Head Of Product & Engineering (Cpto) at a real estate/law firm
The customer support I received was great.
Read full review of Freshdesk »
Trilochana Gouda
IT manager at a comms service provider
We had a good experience with customer service, receiving a positive response from technical support.
Read full review of Freshservice »
Amit Lavi
VP Customer Success at Secret Double Octopus
The technical support from Freshdesk is great, they are responsive.
Read full review of Freshdesk »
Poornima Kumari
Interviewee at a healthcare company
The technical support is nice. When I was working with Freshteam I was able to ask Freshworks, the parent company,...
Read full review of Freshteam »
Anonymous User
Senior Technical Analyst at a computer software company
I've only reached out to Freshdesk support a few times, and they've always been responsive and helpful.
Read full review of Freshdesk »
Anonymous User
Head of IT Services at a financial services firm
Technical support is good. I give them 7/10.
Read full review of Freshservice »
Anonymous User
Infrastructure Management at a financial services firm
I have not used the support from Freshservice.
Read full review of Freshservice »
Anonymous User
Sr cloud engineer at a tech vendor
The customer support for Freshdesk Omni is good.
Read full review of Freshdesk Omni »
Jesus Villanueva
Private at Private Entrepreneur
I have contacted technical support. It wasn't very easy. Even as a retailer partner, sometimes it was difficult to...
Read full review of Freshservice »
Anonymous User
Sr. Manager, Tmt Business Consulting (Focused On B2 B Tech Product Cos.) at a outsourcing company
Freshsales' technical support is really good. I want to verify that the support team knew we were doing a POC for...
Read full review of Freshsales »
Srini Konakanchi
Vice President at Sysnet Global Technologies
The technical capabilities of the support team are good. However, they rely heavily on their partners to fill their...
Read full review of Freshdesk »
Anonymous User
Application Manager at a retailer
There is no direct contact number to reach a designated person. We need to call their tech support and deal with a...
Read full review of Freshdesk »
Anonymous User
IT Project Manager at a computer software company
I've never been in touch with support. I' not sure if anyone has. I can't speak to how helpful or responsive they...
Read full review of Freshservice »
reviewer9072573
IT Technician at a retailer
The customer service is satisfactory, though there might be delays in response for non-critical issues.
Read full review of Freshservice »
Anonymous User
Product Manager at a consultancy
I would rate customer service around a five.
Read full review of Freshdesk Omni »
Emmanuel Manios
Lead Enterprise Support Technician at a retailer
I've only used them a couple of times. However, in every case that they've helped me out with, they've been very...
Read full review of Freshservice »
Anonymous User
Operations Manager at Instant Travel
We had one issue that we had to escalate to the technical support. It crashed and we had to have their help to fix...
Read full review of Freshdesk »
Anonymous User
Consultant at a tech services company
Dealing with support was challenging. Their support is based in India, so it's all in English, and I'm not fluent, so...
Read full review of Freshservice »
Arjun Bn
Business Development Manager at a consultancy
The customer support experience is wonderful, providing 24/7 availability with knowledgeable agents who can...
Read full review of Freshsales »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.