Compare Dell Technologies vs Freshworks

Dell Technologies

Based on 1849 reviews.

Freshworks

Based on 80 reviews.

Latest Research

Buyer's Guide

Freshservice vs. ServiceNow

November 2025

ServiceNow vs. Freshservice

Updated: November 2025

Sample Customers

Freshservice

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

Popular Solutions

Dell PowerEdge R-Series

149 reviews

15 reviews

30 reviews

12 reviews

8 reviews

2 reviews

Top Industries

Computer Software Company

14%

Manufacturing Company

10%

Financial Services Firm

Government

Computer Software Company

19%

Manufacturing Company

University

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Ravi Ramananda
Assistant VP, Information Technology at a insurance company
We are using Dell PowerEdge R-Series for multiple applications, majorly for virtualization solutions. We are using...
Read full review of Dell PowerEdge R-Series »
MayankChauhan
Lead Consultant - Cloud & Infrastructure Services at Infosys
We use Dell PowerMax for very IO-intensive databases. These are OLTP databases with a lot of real-time transactions...
Read full review of Dell PowerMax »
KuldeepSingh4
Technical Solution Architect at a tech vendor
I am dedicated to Cisco and work with multiple products as a consultant from one of the managed service providers....
Read full review of Dell vSAN Ready Nodes »
Jimmy Herrera
Subgerente De Planificación E Implementación TI at a financial services firm
Our use case for Dell PowerStore involves a cluster with VMware, where we have all open systems, Windows and Linux,...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at Unisity LLC
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »

Review 1 of 5

Trilochana Gouda
IT manager at a comms service provider
We are using Freshservice for the IT ticketing system for business users.
Read full review of Freshservice »
Anita Orioma
Customer Success Manager at Mimshackworks Endeavors
As a customer success manager for over six years, I can sum up the benefits I've seen from using Freshdesk: it has...
Read full review of Freshdesk »
Poornima Kumari
Interviewee at a healthcare company
I was trained in the use of Freshteam over the course of one month as part of an internship at the company I've been...
Read full review of Freshteam »

Review 1 of 3

Customer Service

Vaidyanathan Swaminathan
Co-Founder at Tech RIdge Solutions
The support was very good when Avamar was handled by EMC. Since Dell acquired EMC, the support has been very bad.
Read full review of Dell Avamar »
YannisAlexandris
Senior Technical Consultant at Amplus
Support is very good.
Read full review of Dell PowerScale (Isilon) »
GopalSetia
Director- Pre Sales Enterprise Solution Architect at a tech vendor
The majority of the bugs are fixed. The team who's working as a technical engineer to support us during the incident,...
Read full review of Dell EMC PowerProtect Data Domain »
PAUL WAMBULWA
System Engineer at Konvergenz
Delays in feedback and scheduling can affect interactions, but generally, support provides good solutions once...
Read full review of Dell PowerProtect Data Manager »
Nick Hamilton
Enterprise IT Architect at ESTI Consulting Services
The technical support is good.
Read full review of Dell Unity XT »
Shailendra Choudhary
Solution Architect at a tech services company
Technical support from Dell is quite good.
Read full review of Dell VPLEX »
Narender-Singh
Senior presales consultant at TechFacto Global Services Private Limited
The support is very good.
Read full review of Dell PowerVault »
Anonymous User
Infrastructure Architect at a retailer
Two out of 10 for overall technical support. Simple hardware issues like failed drives were promptly dealt with, but...
Read full review of VNX [EOL] »
Gabriele Marini
IT Consultant at SPE
Technical support is great. I would rate support a ten, as we have four-hour support from Dell for storage.
Read full review of Dell EqualLogic PS series »
HassanZaki
Data Center Manager at overit
Technical support is okay.
Read full review of Dell XtremIO »
Anonymous User
Infrastructure Systems Team Lead at a manufacturing company
Technical support can be quite problematic and difficult to resolve issues.
Read full review of Dell XtremIO »
Saiyed Shahab Ahmed
Chief Digitalization Executive at a energy/utilities company
Technical support is very good.
Read full review of Dell NetWorker »
Shehan Attapattu
head of presales at a tech services company
Support is okay. We don't use it frequently as our engineers can manage well. Only when they can't handle a problem,...
Read full review of Dell Avamar »
Vince Vitro
Sr Solutions Architect at a healthcare company
I'd rate Dell EMC support eight out of 10. It's pretty good. They actively monitor the array, and it dials home to...
Read full review of Dell PowerMax »
Marc Mooney
Operations Supervisor at a tech services company
We have the Call Home feature, which is a kind of preemptive alert for us. So Dell EMC has been telling us when there...
Read full review of Dell Unity XT »
Anonymous User
System Administrator at a computer software company
Customer Service: Customer service does respond on time. Technical Support: Technical support is good.
Read full review of VNX [EOL] »
Anonymous User
Backup & Storage Engineer at a retailer
Technical support is okay but could be improved. I've sent a lot of complaints their way and I feel like they might...
Read full review of DD Boost »
Anonymous User
VP Global Infrastructure at a media company
It's one thing to call technical support when there is a problem, but when you have to do an upgrade there is a team...
Read full review of Dell Storage Resource Manager (SRM) »
Anonymous User
Works
I would rate it eight or nine out of ten. Their support is very good. I can send an email to Dell, and within a...
Read full review of Dell XC Appliance »
Anonymous User
Storage Specialist at a healthcare company
We've been quite happy with support. they are very good.
Read full review of Dell PowerStore »
Anonymous User
Director of Technology at a construction company
Initially, they had a lot of issues when I bought it as they were understaffed. So, it was a little bit hard to get...
Read full review of VxRail »
Leadoffsol67
Lead Offering Solution Architect Cloud and Workload
I haven't had a good experience with technical support. It takes them a very long time to resolve issues.
Read full review of Dell NetWorker »
Anonymous User
System Consultant at onyxes
Technical support is very good.
Read full review of Dell EMC PowerProtect Data Domain »
Anonymous User
Manager at a educational organization
I rate Dell support 10 out of 10. They give me the answers I need, not just what I want.
Read full review of Dell PowerEdge R-Series »
Aharon Bagraman
Programmer Sysadmin at a university
I used Dell support a couple of times, and it was okay. I would rate Dell’s support as eight out of 10. When...
Read full review of Dell PowerEdge R-Series »
Nissim Bitto
Presale at a comms service provider
The customers like and appreciate Dell's technical support.
Read full review of Dell PowerStore »
Rob Morc
Responsable arwuitectura at a transportation company
Their support is very good.
Read full review of Dell PowerStore »
Anonymous User
IT Technical Consultant at a tech vendor
We're quite satisfied with the level of technical support provided. They're great. They're knowledgeable and...
Read full review of VxRail »
Anonymous User
IT Manager at a manufacturing company
The technical support is very good. We have access to our own account manager and he will pass queries on. And on...
Read full review of Dell PowerEdge R-Series »
Mohamed Abdel Salam
Senior Sells at Enterprise Sigma Technology
I can buy any Dell device in Egypt and they offer strong after-sales support. We have a call center, and they call us...
Read full review of Dell EMC PowerProtect Data Domain »

Review 1 of 30

JoseQuintero1
Senior Services Manager at a tech services company
Covid took a toll on the support we have received from the Freshworks team with most of their support teams based in...
Read full review of Freshteam »
ElvisHenriquez
Senior Services Manager at NextCom Systems Inc
Technical support is excellent. It's one of the best support providers I've ever worked with.
Read full review of Freshdesk »
Amit Lavi
VP Customer Success at Secret Double Octopus
The technical support from Freshdesk is great, they are responsive.
Read full review of Freshdesk »
Cristina Neri
Sales Manager Managed Services and Digital Solutions at Alosys Communications
I don't have any issues owing to which I need to contact the solution's technical support.
Read full review of Freshsales »
Curtis Braun
Principal Consultant at Advc8 Consulting
They're not very good at technical support.
Read full review of Freshservice »
JoseQuintero1
Senior Services Manager at a tech services company
Their technical support five years ago was quite fast, but that speed has been decreasing over time due to the growth...
Read full review of Freshsales »
Sonu Thomas
Operations Manager at Cognitive Global
The support must be faster.
Read full review of Freshsales »
Eslam Adel
Senior IT Service Delivery Specialist at Toshiba elaraby egypt
Until last June, I was contacting them, but we recently had two visits from the FreshWorks team. They offered to...
Read full review of Freshservice »
Mark Freemantle
Head of PMO at University of Utah Hospital
I didn't have a direct connection to Freshservice's support itself. I used to go to our local support. Our IT help...
Read full review of Freshservice »
Bijoykrishna Das
sap technical lead at a manufacturing company
The technical support team is very good.
Read full review of Freshservice »
Dedy Mulyadi
General Manager - Head of IT and Security at Centratama Group
Support is quite good.
Read full review of Freshservice »
Jesus Villanueva
Private at Private Entrepreneur
I have contacted technical support. It wasn't very easy. Even as a retailer partner, sometimes it was difficult to...
Read full review of Freshservice »
reviewer783452
Senior Information Technology System Administrator at a insurance company
The technical support staff are responsive and reactive. We contacted support when we were having issues with...
Read full review of Freshservice »
Srini Konakanchi
Vice President at Sysnet Global Technologies
The technical capabilities of the support team are good. However, they rely heavily on their partners to fill their...
Read full review of Freshdesk »
Sabrina Adhar
Call Centre Manager at a retailer
They offer customer support, and I would rate them a nine on a scale of one to ten, as their service meets our...
Read full review of Freshdesk »
Anonymous User
Operations Manager at a retailer
When it comes to setting new help desks and integrating these with different companies' emails, etc. It may be tricky...
Read full review of Freshdesk »
MilafZaid
Customer Service Manager at HOI
I've been in touch with technical support in the past. I'm not exactly satisfied with their level of support. It's...
Read full review of Freshdesk »
Anonymous User
Senior Helpdesk at a non-profit
That would actually be another area they can improve because I feel like the ability to go in and contact support is...
Read full review of Freshservice »
Oluwatosin Nelson
Product Manager at RelianceHealth
Support is very knowledgeable, so they know their products very well. They can almost always resolve your problem...
Read full review of Freshdesk »
Anonymous User
IT & Operations Manager at a financial services firm
I've had some problems with Freshservice's technical support. They often drag out cases by continually passing them...
Read full review of Freshservice »
Anonymous User
Presales Engineer at a tech services company
Freshservice support is very reactive and helpful when we have a question or issue. Technical support is totally free...
Read full review of Freshservice »
Anonymous User
Lecturer at a university
Customer Service: 8/10 Technical Support: 8/10
Read full review of Freshdesk »
Emmanuel Manios
Lead Enterprise Support Technician at a retailer
I've only used them a couple of times. However, in every case that they've helped me out with, they've been very...
Read full review of Freshservice »
reviewer9072573
IT Technician at a retailer
The customer service is satisfactory, though there might be delays in response for non-critical issues.
Read full review of Freshservice »
Anonymous User
Sr. Manager, TMT Business Consulting (Focused on B2B Tech Product cos.) at a security firm
Freshsales' technical support is really good. I want to verify that the support team knew we were doing a POC for...
Read full review of Freshsales »
Anonymous User
Head of IT Services at a financial services firm
Technical support is good. I give them 7/10.
Read full review of Freshservice »
Swamy Nanjundaiah
VP - Technology and Solutions at Ninth Dimension IT Solutions (P) Ltd
We have not needed to contact technical support, as Freshdesk has met our needs efficiently.
Read full review of Freshdesk »
Divya BC
CX Team at Padah Solutions
If we have any doubts, we have many articles available online. We contact the support team only in a worst-case...
Read full review of Freshservice »
Anonymous User
Business Systems Analyst at a transportation company
We literally have weekly meetings with them, and for the last two years, we've had some hit-and-miss experiences. The...
Read full review of Freshservice »
Rajkumar Reghu Varma
Infrastructure Architect -Application Dynamics at Kyndryl
Once you log into an instance, there is always chat support available. You can also email them. they are very easy to...
Read full review of Freshservice »

Review 1 of 30

Technical Support

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