Compare Dell Technologies vs Fortra

Dell Technologies

Based on 1776 reviews.

Fortra

Based on 148 reviews.

Sample Customers

Moogsoft

RetailNext

Dell CloudIQ

North Carolina State University

Digital Guardian

The Fifth Avenue Theatre, Jabil Circuit

Digital Guardian Secure Collaboration

Gainsight, Jivaro Professional Headhunters, SterlingBackcheck, K1

Fortra's Network Server Suite

Mizuno USA, SunGard, City of Corpus Cristi, Plan International

Fortra's Tripwire Log Center

1. Aetna 2. Adobe 3. ADP 4. Airbus 5. Amazon 6. American Express 7. Aon 8. ATT 9. Bank of America 10. Barclays 11. BASF 12. Bayer 13. Bechtel 14. Boeing 15. BNP Paribas 16. Cisco 17. CocaCola 18. Comcast 19. Dell 20. Deutsche Bank 21. Eni 22. ExxonMobil 23. Ford 24. GE 25. Google 26. HP 27. IBM 28. Intel 29. JPMorgan Chase 30. Kelloggs 31. Lockheed Martin 32. McDonald's

Popular Solutions

Dell PowerEdge Rack Servers

130 reviews

17 reviews

30 reviews

32 reviews

11 reviews

1 reviews

Top Industries

Computer Software Company

14%

Financial Services Firm

10%

Manufacturing Company

Government

Financial Services Firm

13%

Computer Software Company

12%

Manufacturing Company

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

MayankChauhan
Lead Consultant - Cloud & Infrastructure Services at Infosys
We use Dell PowerMax for very IO-intensive databases. These are OLTP databases with a lot of real-time transactions...
Read full review of Dell PowerMax »
Jimmy Herrera
Subgerente De Planificación E Implementación TI at a financial services firm
Our use case for Dell PowerStore involves a cluster with VMware, where we have all open systems, Windows and Linux,...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at Unisity LLC
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »
Anonymous User
VP IT Operations at a computer software company
We use Dell PowerEdge Rack Servers primarily in a virtualized environment for our company. Our company performs all...
Read full review of Dell PowerEdge Rack Servers »
Kuldeep Bh
Technical Solution Architect at a tech vendor
I am dedicated to Cisco and work with multiple products as a consultant from one of the managed service providers....
Read full review of Dell vSAN Ready Nodes »

Review 1 of 5

Vidyasagar Gupta
File Transfer Analyst at IG Group
My use case with GoAnywhere MFT differs from organization to organization. In my previous organization, the purpose...
Read full review of GoAnywhere MFT »
Christian Dagal
Security Architect Manager at Aboitiz Equity Ventures, Inc.
We have a wider range of use cases for Digital Guardian, it detects the movement and classification of files within...
Read full review of Fortra's Digital Guardian »
Corey Cole
Service Coordinator - Technology Security at a government
We used the product for scheduled vulnerability scanning and detecting changes within our assets.
Read full review of Fortra Tripwire IP360 »
Anonymous User
System Administrator
The main purpose is for automation. That has been the purpose why I have been using it so far.
Read full review of Automate »
Anonymous User
Cyber Security Engineer at a tech services company
I use it a lot for independent research. I have a copy with me on my Kali box. There’s a good reason that it’s...
Read full review of Fortra's Cobalt Strike »

Review 1 of 5

Customer Service

Robert-Nilsson
Business Development Manager at Gignos
It was tricky to get the support to start working on your problem, but once you get to contact them, they offer...
Read full review of Dell NetWorker »
Rami Jadallah
Data Center Solution Manager at a computer software company
Technical support for VxRail is rated as eight out of ten.
Read full review of VxRail »
Niraj Shah
Founder Owner at Interface
Technical support is very good. They offer round-the-clock technical support, and we have many other resources...
Read full review of PowerEdge C »
Martin Mugerwa
Senior Systems Administrator at NMS
The hardware support through Dell and our local partner is rated at eight out of ten. They efficiently resolve issues...
Read full review of DD Boost »
Saikat Chakraborty
General Manager at ACT FIBERNET
We are generally satisfied with the customer support.
Read full review of Dell PowerFlex »
DavidColeman
Sales Engineer at a government
The customer support for this solution is excellent.
Read full review of Dell PowerScale (Isilon) »
Hans Blaasvær
Managing Director at KT húsið
The technical support for Dell Data Protection is excellent and expensive. Their technical support has a fast...
Read full review of Dell Data Protection - Endpoint Security Suite [EOL] »
Shashika Rathnayaka
Technical Manager at OAK integrated System Pvt Ltd
The support from Dell Unity XT is good.
Read full review of Dell Unity XT »
Mirza Rahim
Team Leader : IT Infrastructure and Service Delivery at United Energy Pakistan Ltd
We have had a good experience with customer service and support. I rate them an eight out of ten.
Read full review of Dell NetWorker »
Anonymous User
VP IT at a manufacturing company
Dell EMC, generally, is good from a technical support perspective. We really never have issues.
Read full review of Dell Unity XT »
Muad Khalfallh‬‏
General Manager at Datacoast
I haven't needed any help yet and therefore have not used technical support.
Read full review of Dell PowerProtect DD (Data Domain) »
John Lyons
Sales Engineer at a tech services company
Tech support for PowerMax was pretty good. They came out and set it up and did the install. That took a day. We did...
Read full review of Dell PowerMax »
Duco Rob
Founder and CEO at Desktoptowork
Technical support for Compellent was a lot better because for Dell EMC the PowerStore is a new solution and they...
Read full review of Dell PowerStore »
Anonymous User
Engineer at a tech services company
7/10
Read full review of Dell NetWorker »
Mandy Cojocaro
System engineer at a tech vendor
When I had an issue, I just called and they connected and fixed it if something was wrong.
Read full review of DD Boost »
Ahmad Asghari
IT-administrator at a tech services company
I am super satisfied with their support. I am impressed. It is great. Assistance is quick, and technicians are there...
Read full review of Dell PowerEdge Rack Servers »
Anonymous User
Sr. Storage Engineer at a legal firm
In the past year, it hasn't been as great. They seem to just follow KBS. Prior to that, they were awesome. I'm hoping...
Read full review of Dell PowerScale (Isilon) »
Kirihettige Anton Asiri Prasad
Systems Engineer at Thakral One (Pvt) Ltd
The technical support sometimes takes three to four days to get hardware to facilities. I would rate customer service...
Read full review of Dell Unity XT »
Anonymous User
Senior Systems Administrator at a non-profit
Since the product is not on the front banner of Dell, the support may not be the best. We encountered some issues,...
Read full review of Dell NetWorker »
Ademola Adedoyin
Deputy director at Central Bank of Nigeria
We've not reached any technical support since we started using it. Since we deployed this we have no cause to reach...
Read full review of Dell PowerFlex »
Anonymous User
BDM at a tech services company
We have used the technical support and professional services of Dell. They have been good to work with.
Read full review of Dell PowerStore »
Anonymous User
System Engineer at a tech services company
Dell provides great customer service.
Read full review of Dell PowerStore »
Anonymous User
Technical Team Lead at a tech services company
The level of technical support is 10/10. Over four years we didn’t encounter any issues with VPLEX technical support.
Read full review of Dell VPLEX »
Anonymous User
IT Infrastructure and Operations Manager at a comms service provider
Technical support was fantastic.
Read full review of VNX [EOL] »
Alvin Cajigas
Chief Technology Officer at Achieve 1, LLC
We work with Dell support, and I have a highly competent, certified engineering team that works closely with them,...
Read full review of Dell PowerEdge Rack Servers »
Anonymous User
Systems Engineer at a financial services firm
The technical support is good. However, the support portal needs fixing. Accessing a service request on the support...
Read full review of Dell Unity XT »
Ghulam Mustafa
BT Area Champion/Trainer at a financial services firm
We've had a good experience with technical support. The support mechanism of Dell EMC offers a very quick response....
Read full review of VxRail »
Benjamin Ighagbon
IT Project Manager at NTSAFRICA Services
We handle the first level of support for our customers. However, if it is something that is beyond our capacity then...
Read full review of Dell PowerConnect Switches [EOL] »
Anonymous User
Senior Specialist at a tech services company
Customer Service: 9/10 - we get immediate support from EMC. Technical Support: 9/10 - we get immediate support from EMC.
Read full review of VNX [EOL] »
Anonymous User
CEO at a tech vendor
The technical support is excellent, including the remote support. The Dell support team utilizes some really good...
Read full review of Dell XR2 Rugged Server »

Review 1 of 30

Steve Ballantyne
Network Infrastructure Security Architect at Knox Community Hospital
The technical support is great. They provide quality responses.
Read full review of GoAnywhere MFT »
Brando Diego
System Engineer/Consultant at Notable Frontier Sdn Bhd
The solution's technical support can be frustrating for a user. I rate the technical support a seven to eight out of...
Read full review of Fortra's Digital Guardian »
Vidyasagar Gupta
File Transfer Analyst at IG Group
For technical support, I would rate it a 7.5. If I had to give a solid number for support, it would be a 7.5.
Read full review of GoAnywhere MFT »
KIM TERRY BUENAVENTURA
Technical Engineer at a tech services company
I rate Fortra's support nine out of 10. I've reported bugs to Fortra support. The issues take time and can't be fixed...
Read full review of GoAnywhere MFT »
Christian Dagal
Security Architect Manager at Aboitiz Equity Ventures, Inc.
The support is an expert in guiding you through creating policies. Since it's somewhat hard to create on your own,...
Read full review of Fortra's Digital Guardian »
Alejandro Parro Jr.
Presales Engineer at Bridgeway Communication System, Inc.
The technical support is good.
Read full review of GoAnywhere MFT »
Don Deyette
Systems Configuration Engineer/Move-it Administrator at a insurance company
HelpSystems has excellent service. I can call them up if I have a question and they'll either send me an example of...
Read full review of Automate »
Larry Putman
Systems Analyst at a healthcare company
We've worked with HelpSystems support, and it has always been excellent. I rate their support 10 out of 10. They...
Read full review of GoAnywhere MFT »
Vinayak Hariharan
Robotic Process Automation Developer at Bulwark Technologies L.L.C.
The tech support from the vendor side has been excellent. We can submit a support ticket and we will receive a...
Read full review of Automate »
LeAnn Hurst
Director, HIM at a healthcare company
They're fantastic. Anytime I've called to ask anything, they've always been extremely helpful. They spent time with...
Read full review of GoAnywhere MFT »
Anonymous User
Business Analyst at a tech services company
I haven't really had much experience with technical support, as I haven't used the product that much or for that...
Read full review of Automate »
Tom Foal
CTO at Klaatu IT Security Ltd
We use the product's technical support a lot and they are pretty good.
Read full review of Fortra's Agari »
Anonymous User
Systems Administrator at a local government
Their technical support has been great. I've contacted them during business hours as well as after business hours...
Read full review of Globalscape EFT »
George Pate
Facility Manager at a tech services company
We were in constant communication with Alert Logic's technical support team, depending on whether we needed to add...
Read full review of Fortra's Alert Logic MDR »
Ton Roelandse
Senior Principal @ Trexin - an Architecting Delivery Executive and Fairy Duster in Chief at a consultancy
We had Professional Services included and from a service perspective, I think that they are good. However, they are...
Read full review of Automate »
Anonymous User
Head IT Engineering and Infrastructure at a tech services company
Technical support has been fine.
Read full review of Fortra's Intermapper »
Anonymous User
Vulnerability and Security Configuration Resource at a transportation company
Technical support was hardly required for IP360.
Read full review of Fortra Tripwire IP360 »
Jim Baptista
Managed File transfer (MFT) Administrator at a non-profit
In 2018, 2019, I would have rated the support a ten out of ten. As previously expressed, I would now give them a four.
Read full review of GoAnywhere MFT »
Anonymous User
Senior Manager at a consultancy
So far, I am really happy with the technical support. The delay is between one and two days. In all of our requests...
Read full review of Automate »
Owen Nunez
Security Engineer at Protego Trust Bank
Since they were a new company, just starting out, they were okay yet could be better. They needed more general...
Read full review of Digital Guardian »
Anonymous User
Managing Director at a tech vendor
I have not been in contact with technical support.
Read full review of Fortra's Agari »
Anonymous User
IT consultant at a tech services company
For the most part, we have been in a test evaluation phase and we have not needed to use the technical support until...
Read full review of GoAnywhere MFT »
Anonymous User
Works at a educational organization
Their customer service is good, with decent support. They get back to us within a day with answers. Their...
Read full review of GoAnywhere MFT »
Sacha Lostun
Systems Analyst at bercell integrated technologies
Technical support is very good.
Read full review of Fortra's Tripwire Enterprise »
Alaina Callahan
Information Technology Manager at Alaina M Callahan Consultant LLC
I have called them up, and their team is very responsive and very thorough.
Read full review of Fortra's Alert Logic MDR »
Anonymous User
IT Manager at a transportation company
I've contacted customer support several times to restore licensing after rebuilding our server and recovering the...
Read full review of Automate »
Anonymous User
Security Architect at a comms service provider
There was a couple of guys in the team that were on top of it when it came to the tech support. They only hire the...
Read full review of Digital Guardian Endpoint Detection and Response Service [EOL] »
AnandSingh2
IT Engineer at Cohesity
Our experience with GoAnywhere’s support has been positive overall. While support interactions have generally been...
Read full review of GoAnywhere MFT »
Anonymous User
Continuous improvement coordinator at a insurance company
They are good.
Read full review of Automate »
Anonymous User
Senior IT Security Analyst at a retailer
Tripwire’s technical support has always been excellent.
Read full review of Fortra Tripwire IP360 »

Review 1 of 30

Technical Support

No Data Available

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