Compare Dell Technologies vs Dynatrace

TD Bank, Zurich North America, Accenture, Macquarie, United Airlines, Raymond James, BT, Vodafone, Air France-KLM, TELUS, American Airlines, Air Canada, ADT, Virgin Money

Popular Solutions

Dell PowerEdge R-Series

178 reviews

162 reviews

8 reviews

15 reviews

0 reviews

1 reviews

Top Industries

Outsourcing Company

11%

Manufacturing Company

10%

Financial Services Firm

Construction Company

Financial Services Firm

17%

Outsourcing Company

11%

Manufacturing Company

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at Lico Innovations B.v.
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
Nate Moser
Director of Space Programs at a consultancy
My main use case for Dell Business Laptops is day-to-day everything. It could be used for email, software...
Read full review of Dell Business Laptops »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Fmontenegro Montenegro
CTO at To Be
My main use case for Dell PowerVault is primarily for massive storage of the information from our servers. A concrete...
Read full review of Dell PowerVault »

Review 1 of 5

Manish Indupuri
senior DevOps engineer at a tech services company
Our main use case for Dynatrace is that we deployed Dynatrace OneAgent across our AKS nodes to monitor pod level...
Read full review of Dynatrace »
AZLAN TAHIR
Manager Solution Architect at 1LINK
We have shortlisted application performance tools, and we are currently using Dynatrace Operator.
Read full review of Dynatrace Operator »

Review 1 of 2

Customer Service

Minor Corrales
Networking Admin at a tech company
The customer support is very good and fast.
Read full review of Dell PowerProtect Cyber Recovery »
A. AhadAlam
Head Of Systems Group at NCCPL
I would rate the tech support a seven out of ten. Our company is from Pakistan, we have limited resources on field...
Read full review of DD Boost »
Olumuyiwa Ojo
Enterprise Infrastructure Engineer at Tenece Professional services
I'd rate the solution nine out of ten.
Read full review of Dell Avamar »
Ravi Ramananda
Assistant VP, Information Technology at a insurance company
Technical support for Dell PowerEdge R-Series products deserves a rating of ten out of ten because it is about a...
Read full review of Dell PowerEdge R-Series »
Harri Palm
Senior Dev Ops Engineer at Cargotec Finland Oy
I have interacted with technical support from Dell. My experience with support is very positive, and I always get the...
Read full review of Dell PowerEdge R-Series »
Herve Bonetti
Admin Sys Reseaux at InSitu French
There was a leased PC product, unfortunately. However, when I called support, I know that for the warranty, the...
Read full review of Dell PowerEdge R-Series »
Manaye Kerebn
Senior System Engineer at a financial services firm
I have contacted technical support for Dell PowerScale (Isilon) through Zoom sessions and email conversations. There...
Read full review of Dell PowerScale »
Dragan Lazic
Information Technology Manager at The Gateway Engineers, Inc.
The quality of support from IBM and Lenovo is good; they are helpful, easy to reach, and providing value, so it's...
Read full review of Dell PowerEdge R-Series »
Nate Moser
Director of Space Programs at a consultancy
I haven't had to use Dell Business Laptops customer support, so I can't speak on that. My IT team handles support...
Read full review of Dell Business Laptops »
Shrikant Teggi
Sr. Area Technical Manager at tata elxsi
Dell’s technical support is excellent, with quick responses whenever we log a complaint. I am extremely satisfied...
Read full review of Dell NetWorker »
Sherpard Muzuva
Senior Technical Manager at SYSTEMS INTEGRATED LTD (SYMPHONY)
The technical support from Dell PowerStore has been very good. I would rate them eight out of ten.
Read full review of Dell PowerStore »
MinaMagdy1
Senior System Engineer at a tech vendor
Technical support for PowerProtect Data Manager is effective due to its simplicity. Dell is known for good support,...
Read full review of Dell PowerProtect Data Manager »
Hussein Harb
Director at mindIT
My experience with Dell customer service is that mainly they are very, very supportive.
Read full review of Dell PowerEdge FX [EOL] »
Anonymous User
EMC Storage Specialist at a tech services company
Customer Service: EMC has always been easy to deal with in reporting problems or asking for help on any configuration...
Read full review of Dell AppSync »
Letarik Terefe
Information Technology Division Director at Ethiopian Roads Administration
We haven't contacted technical support recently. We want it decommissioned right now.
Read full review of Dell Avamar »
Arjun Sadsivam
Solution Architect at a agriculture
We have not contacted technical support.
Read full review of Dell PowerStore »
Anonymous User
Information Technology Operations Manager at Weber Metals
The technical support is great. We have 24/7 support with a four-hour response. They are responsive and they stay to...
Read full review of Dell SC Series »
GaneshChaudhary
Technical Consultant Storage And Virtualization at Dixit Infotech
Dell's technical support is very good when evaluated. I would rate the technical support of Dell at 9.5 on a scale of...
Read full review of Dell PowerVault »
Anonymous User
Sr. Storage Engineer at a legal firm
In the past year, it hasn't been as great. They seem to just follow KBS. Prior to that, they were awesome. I'm hoping...
Read full review of Dell PowerScale »
MoinShah
System Administrator at Data Edge Limited
Dell could improve its technical support by enhancing the response time, especially for the initial ticket raised....
Read full review of Dell NetWorker »
Ehsan-Zaidi
CTO at ACOM
Technical support has been very knowledgeable and responsive. They're good. We're satisfied with the level of service...
Read full review of Dell PowerEdge C- Series »
Anonymous User
Data Protection Architect at a consultancy
We have not had to use tech support often, beyond the normal occasional drive, standard part replacement. The support...
Read full review of Dell Unity XT »
Anonymous User
Managing Partner at a tech services company
So far technical support is very reliable, it's very good that way. We haven't engaged tech support so far, but when...
Read full review of Dell Unity XT »
Anonymous User
Director of Information Technology at a logistics company
It takes a week for Dell's frontline support to find a solution or we have to escalate it with somebody above them.
Read full review of Dell PowerProtect DP (IDPA) »
Lew Nix
Information Technology Manager at a non-tech company
Their support cases are all handed through the portal. The support contacts me when they need to do upgrades. It has...
Read full review of Dell Unity XT »
Anonymous User
Infrastructure Manager
I would give them an eight out of 10. They are knowledgeable and solve my issues in a timely manner.
Read full review of Dell Unity XT »
Shuhrat Tursunov
Head of Information Security at Bank Eskhata
With the technical support team of Dell PowerStore, my company faces certain language barriers.
Read full review of Dell PowerStore »
Regtechmgr67
Regional Technical Manager CST at a tech services company
The technical support is good but they are not well organized.
Read full review of Dell XtremIO »
Anonymous User
Global Virtualization & Cloud Engineer III at a financial services firm
The customer support team for this solution are very good at responding to cases. I would rate them a nine out of ten.
Read full review of VxRail »
Anonymous User
IT Manager at a transportation company
Technical support is top-notch. I have talked to them a couple times. They definitely seem to know what they are...
Read full review of Dell Unity XT »

Review 1 of 30

Dipu Das
Senior performance tester at a outsourcing company
The customer support is responsive because when I logged some defects to the developer teams, they worked with...
Read full review of Dynatrace »
RaidHammouri
Presales Engineer at 2P - Perfect Presentation
We can reach out to them directly through chat services within the platform itself, or we can contact their partners...
Read full review of Dynatrace »
FerencJordanics
System Engineer at a tech services company
The tool's support is hard to reach.
Read full review of Dynatrace »
Anonymous User
Managing Enterprise Architect Individual Contributor at a tech vendor
I would rate the technical support a four out of five.
Read full review of Dynatrace »
Varaprasad
Senior Technical Lead
I would rate the technical support of this solution an eight, on a scale from one to 10, with one being the worst and...
Read full review of Dynatrace »
Anonymous User
Director at a tech company
We have never had an issue. We're pretty technical, so we can resolve things ourselves. I think, initially, we worked...
Read full review of Dynatrace »
Bill Masters
Principal Engineer at DISH Network Corporation
We had a good experience working with their technical support.
Read full review of Dynatrace »
Bacha Khoperia
Senior System Administrator at Public Service Development Agency
We never had a problem, and we never had to create a case with Dynatrace. The company from which we buy this product...
Read full review of Dynatrace »
Anonymous User
VP at a financial services firm
We had to use technical support before, primarily in the areas of adding additional features to the product. For...
Read full review of Dynatrace »
Anonymous User
Senior Consultant at a financial services firm
I have not used Dynatrace technical support.
Read full review of Dynatrace »
Anonymous User
IT Specialist at a government
I would give Dynatrace's technical support a 100% rating. I feel like whenever I call or send an email that I get the...
Read full review of Dynatrace »
Anonymous User
Senior Architect at a healthcare company
We've spoken with tech support several times. We've used them to answer questions and to help us get more value out...
Read full review of Dynatrace »
Anonymous User
Senior System Engineer at Delta Air Lines (PreMerger NWA)
The technical support has been fair. We have Dynatrace folks still working on the implementation stage so we have not...
Read full review of Dynatrace »
Anonymous User
IT Systems Monitoring Consultant at a healthcare company
I use technical support all the time, generally by email. I would say they are very responsive and generally give us...
Read full review of Dynatrace »
Anonymous User
Sr. Technical Consultant at a computer software company
The solution offers pretty good training modules, documentation, and community platforms. We're quite satisfied with...
Read full review of Dynatrace »
Anonymous User
DevOps Leader at a legal firm
Talking about Dynatrace as a company, the people I've spoken to have always been responsive. The support is always...
Read full review of Dynatrace »
Anonymous User
Senior Systems Administrator Leader/Performance Engineer at a tech services company
Customer Service: 10 out of 10 as they are great to work with. Technical Support: 9 out of 10, but it could be 10 out...
Read full review of Dynatrace »
Anonymous User
Cloud Solution Engineer at a financial services firm
Their technical support is brilliant. They are online 24/7. You go into a chat window, and you talk to their support...
Read full review of Dynatrace »
Anonymous User
Enterprise Monitoring | Information Services at a healthcare company
Their support is very good.
Read full review of Dynatrace »
Anonymous User
Software Systems Analyst at a manufacturing company
We really need assistance directly from Dynatrace. We don't have a technically strong person internally to support...
Read full review of Dynatrace »
Anonymous User
Staff Performance Engineer at a tech company
Initially, when we were onboarding the product, we had to use technical support, especially for contouring the...
Read full review of Dynatrace »
Anonymous User
DevOps Consultant at a tech services company
I have not used the technical support.
Read full review of Dynatrace »
Anonymous User
Service Delivery Specialist at Experian
Support from Dynatrace is excellent. They are always on hand for any queries, demos, and/or issues.
Read full review of Dynatrace »
A.Sousa
CTO at Marketware
Support is just great. Part of it is public, so everyone can check it out. Dynatrace direct support is even better,...
Read full review of Dynatrace »
ReinhardWeber
Senior Product Manager at SAP CX
The technical support is great. We have a pretty good contract with Dynatrace for contacting support. They are pretty...
Read full review of Dynatrace »
Anonymous User
Vice President at a financial services firm
We have used the problem management, which is available on the management support community site. We have used that.
Read full review of Dynatrace »
Anonymous User
Capacity And Performance Manager at BBVA
They were helpful. They pinpointed exactly what the problem was, because for us it was a strange behavior. It was not...
Read full review of Dynatrace »
Anonymous User
IT Technical Architect at a insurance company
Their Tier 0 is better than most companies that I have ever worked with. Normally, I'll get useful information even...
Read full review of Dynatrace »
Anonymous User
IT Service Owner at a insurance company
I have not personally used it, but a my colleague has used it. Our company gets quick response times and qualified...
Read full review of Dynatrace »
Anonymous User
Application Performance Analyst at a computer software company
20 years exerience in application performance testing and analysis.
Read full review of Dynatrace »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.