Compare Dell Technologies vs Dynatrace

Dell Technologies

Based on 1795 reviews.

Dynatrace

Based on 354 reviews.

Latest Research

Buyer's Guide

Dynatrace vs. Moogsoft

July 2025

Dynatrace vs. Moogsoft

Updated: July 2025

Buyer's Guide

Dynatrace vs. Moogsoft

July 2025

Moogsoft vs. Dynatrace

Updated: July 2025

Sample Customers

Moogsoft

RetailNext

Dynatrace

Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express

Popular Solutions

Dell PowerEdge R-Series

132 reviews

15 reviews

30 reviews

13 reviews

0 reviews

Top Industries

Computer Software Company

14%

Manufacturing Company

10%

Financial Services Firm

10%

Government

Financial Services Firm

23%

Computer Software Company

10%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

MayankChauhan
Lead Consultant - Cloud & Infrastructure Services at Infosys
We use Dell PowerMax for very IO-intensive databases. These are OLTP databases with a lot of real-time transactions...
Read full review of Dell PowerMax »
KuldeepSingh4
Technical Solution Architect at a tech vendor
I am dedicated to Cisco and work with multiple products as a consultant from one of the managed service providers....
Read full review of Dell vSAN Ready Nodes »
Jimmy Herrera
Subgerente De Planificación E Implementación TI at a financial services firm
Our use case for Dell PowerStore involves a cluster with VMware, where we have all open systems, Windows and Linux,...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at Unisity LLC
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »
Anonymous User
VP IT Operations at a computer software company
We use Dell PowerEdge Rack Servers primarily in a virtualized environment for our company. Our company performs all...
Read full review of Dell PowerEdge R-Series »

Review 1 of 5

Anand_Kumar
Enterprise Architect at DXC Technology
There are three major things that I look for. The first is that it is undoubtedly tier one, as per Gartner. This...
Read full review of Dynatrace »

Review 1 of 1

Customer Service

Farhan SadikAkil
Solutions Architect at GBPL
Support takes a long time. In Bangladesh, we do not have a dedicated support team available for all products. For...
Read full review of Dell PowerProtect DD (Data Domain) »
SunilNarayanan
Sr.EMC Storage Specialist at a energy/utilities company
The support for this solution is really good. I always use the chat medium because it is easy to open a ticket and...
Read full review of VxRail »
Muhammad-Hassan
Deputy Manager - Virtualization at a energy/utilities company
The automatic creation of support tickets Whenever an issue arises, ESRS and VxRail are present and automatically...
Read full review of VxRail »
Kleber Fernandes
Diretor Comercial at a security firm
The solution's technical support is good.
Read full review of Dell Data Protection - Endpoint Security Suite [EOL] »
Mohab Thair
Senior Information Technology Engineer at DIL Technology
In certain scenarios, the support for this solution has been good. Often, the team take too long to resolve issues.
Read full review of Dell Avamar »
Ravi Padol
IT Technician at Atlas Copco Drilling Solutions
I rate Dell's support five out of 10. Sometimes, the technical skills are lacking. I'm not an expert, but I have...
Read full review of Dell PowerEdge R-Series »
Moshe Tzarfati
Global Backup Admin Lead at Motorola Solutions
I have not yet needed the help of Dell support for PowerEdge Rack Servers. In the past, I have enjoyed my experience...
Read full review of Dell PowerEdge R-Series »
SamuelThomas
Consultant at Key Information Technology L.L.C.
Technical support is generally satisfactory; however, challenges exist in certain Linux-based cases.
Read full review of Dell PowerProtect DP (IDPA) »
Abdul Rehman Abid
Manager Enterprise Solutions at Megaplus
The technical support from Dell PowerStore has always been good, they respond quickly and you can reach them 24 hours...
Read full review of Dell PowerStore »
Hussein Harb
Director at mindIT
I would rate technical support an eight out of ten. We have never had a problem with technical support. There are a...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Architect
Dell support is responsive. They dispatch an engineer on-site to help us within their SLA plan. They are very good so...
Read full review of Dell PowerEdge R-Series »
Deena Khattab
MIS Manager at Misr Glass Manufacturing
We have an annual subscription for support, so we contact them for upgrades and stuff like that. There is some...
Read full review of Dell Avamar »
Anonymous User
Storage Admin at a financial services firm
We haven't used any tech support for this product.
Read full review of Dell PowerMax »
Anonymous User
Senior Systems Administrator at a non-profit
Since the product is not on the front banner of Dell, the support may not be the best. We encountered some issues,...
Read full review of Dell NetWorker »
Anonymous User
Systems Administrator at a energy/utilities company
Good tech support. We can usually get a parts dispatch without too much fuss.
Read full review of Dell Unity XT »
Anonymous User
Infrastructure Engineer at a healthcare company
Technical support has been top-notch.
Read full review of Dell SC Series »
James Lowey
CIO at a educational organization
I have worked pretty closely with their engineers over a number of years. They have implemented several different...
Read full review of Dell PowerScale (Isilon) »
Peter Kidiavai
Storage Administrator at a healthcare company
Dell's support is perfect. I rate Dell's support nine out of 10. You call them when you have an issue, and they'll...
Read full review of Dell PowerStore »
Anonymous User
Associate Specialist at a tech services company
I've never contacted technical support. I know a lot about the product myself, and I know people that I can talk to...
Read full review of Dell Data Protection Advisor »
Anonymous User
Director at ESPH
From my experience, EMC provides good support, and Dell's service is very good. It is simple to call technical...
Read full review of Dell Unity XT »
Anonymous User
IT C at San Francisco state university
We have used it in the past. When we had problems, we had to contact or put a ticket with them, they would get back...
Read full review of Dell PowerEdge R-Series »
Anonymous User
BDM at a tech services company
We have used the technical support and professional services of Dell. They have been good to work with.
Read full review of Dell PowerStore »
Anonymous User
It system engineer at a consultancy
The enterprise support provided by Dell is good, especially the support for servers, which is an area where our...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Director at a computer software company
The bulk of my experience with Dell tech support is on the consumer side of things.
Read full review of Dell PowerEdge R-Series »
Anonymous User
General Manager at a tech services company
The technical support is okay, but it could be better.
Read full review of Dell NetWorker »
Anonymous User
Senior Manager at a tech vendor
Technical support has gotten progressively worse. In the past 24 months, give or take, the amount of attention from...
Read full review of Dell Unity XT »
Anonymous User
Sr. Storage Engineer at a legal firm
In the past year, it hasn't been as great. They seem to just follow KBS. Prior to that, they were awesome. I'm hoping...
Read full review of Dell PowerScale (Isilon) »
Anonymous User
Manager Private Cloud Solutions at ufone
Dell EMC's support for PowerMax has worked great for us. If we have to open a severity-one, we call their support...
Read full review of Dell PowerMax »
Anonymous User
IT Engineer at a financial services firm
The technical support for this solution is ok, but I have seen better. They are not the best. At times they have...
Read full review of Dell PowerConnect Switches [EOL] »
Anonymous User
Principal Architect at a computer software company
I don't interact with them a lot. I would summarize them as being average.
Read full review of Dell Avamar »

Review 1 of 30

Anonymous User
Solutions Architect at Datacom Systems (NSW)
We've had a few issues along the way and they've been very responsive. We have had some small defects with an agent...
Read full review of Dynatrace »
Anonymous User
Manager Custom Solutions at Nemours
I have used technical support in the past and they are pretty quick to respond. The other thing is, the APM community...
Read full review of Dynatrace »
Anonymous User
Infrastructure Engineer at a insurance company
Over the years, they have been very good. Because of growth and popularity, it has been a little more challenging...
Read full review of Dynatrace »
Anonymous User
Assistant Manager at a tech services company
It's high.
Read full review of Dynatrace »
Anonymous User
Enterprise Systems Technology Monitoring at a insurance company
I evaluate technical support on a criteria of: * Did they help solve my problem? * How long did it take them to help...
Read full review of Dynatrace »
Anonymous User
Senior Engineer Architect at a leisure / travel company
I have not spent much time with the technical support. I am an enterprise architect, so the time spent from the...
Read full review of Dynatrace »
Anonymous User
Enterprise Monitoring | Information Services at a healthcare company
Their support is very good.
Read full review of Dynatrace »
Anonymous User
Service Delivery Specialist at Experian
Support from Dynatrace is excellent. They are always on hand for any queries, demos, and/or issues.
Read full review of Dynatrace »
Anonymous User
Service Operations Manager at a media company
We have used them extensively. They are very eager to help.
Read full review of Dynatrace »
Anonymous User
IT Analyst Senior at a financial services firm
I personally have not used tech support, but we have other people on the team that do engage with the vendor more...
Read full review of Dynatrace »
Anonymous User
Technology Leader at a insurance company
I, myself, have not directly used technical support. We have a team that actually focuses on directly tooling....
Read full review of Dynatrace »
SrikanthDoddi
Principal Member of Technical Staff at a tech vendor
My team reaches out to the Dynatrace technical support team whenever there's a connectivity issue, an issue with...
Read full review of Dynatrace »
Mark Kaplan
Senior Director IT at BARBRI Inc.
Their technical support is the best ever. I know I sound like a broken record, but we get chat support on the...
Read full review of Dynatrace »
Anonymous User
Senior Software Engineer at a tech vendor
We had training from them and they're all been knowledgeable. I'm happy with the training that they provided. Their...
Read full review of Dynatrace »
Anonymous User
Chief Delivery & Wellness Officer at Bahwan CyberTek
Technical support is fine. We have not had any issues.
Read full review of Dynatrace »
Anonymous User
Enterprise Monitoring Architect
Our tech support guy is amazing. What I try to do, because I know how I am and I get irritated when someone comes to...
Read full review of Dynatrace »
Varaprasad
Senior Technical Lead
I would rate the technical support of this solution an eight, on a scale from one to 10, with one being the worst and...
Read full review of Dynatrace »
Cristiane Machado
Head Of Product Development at Stefanini SCALA
I haven't really dealt with technical support. However, our tech team is quite capable of handling any issues should...
Read full review of Dynatrace »
Anonymous User
Operations Level 1 at a manufacturing company
The technical support team is really good. We do have guardian services, the dedicated resource who works with us. We...
Read full review of Dynatrace »
Anonymous User
IT Service Owner at a insurance company
I have not personally used it, but a my colleague has used it. Our company gets quick response times and qualified...
Read full review of Dynatrace »
Anonymous User
Manager of DevOps at a hospitality company
The technical support is excellent.
Read full review of Dynatrace »
Anonymous User
Senior Solutions Consultant at a tech services company
Technical support is good. Dynatrace OneAgent is a pretty new tool in the market. In comparison to other products...
Read full review of Dynatrace »
Anonymous User
Platform Architect Senior at The PNC Financial Services Group, Inc.
When it's something technical support can fix, it is very good. When it is something they can't fix, and it is either...
Read full review of Dynatrace »
Anonymous User
Solution Architect at a financial services firm
We use the Dynatrace University, plus some of the guidance solutions. Generally these guys are quite experienced and...
Read full review of Dynatrace »
Anonymous User
System Integrator
We have not needed tech support.
Read full review of Dynatrace »
James Cousins
IT Delivery Manager at a program development consultancy
The team used tech support during the original implementation to make sure that it was going well. And it went very...
Read full review of Dynatrace »
Anonymous User
Specialist at a tech services company
Very good support.
Read full review of Dynatrace »
Gary Frank
CIO FNB Business Lending at First Rand Bank Ltd.
Our experience was very good. Online help via in-app chat was very helpful. Excellent webinar and online training was...
Read full review of Dynatrace »
Anonymous User
Senior Software Engineer at a tech company
For some reason, we wanted to create a report about what is the maximum used end point or the maximum called end...
Read full review of Dynatrace »
Anonymous User
Senior Specialist at a logistics company
I have not contacted any customer solution or support. Since we are still on the warranty period, we have still...
Read full review of Dynatrace »

Review 1 of 30

Technical Support

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