Compare Dell Technologies vs Diligent

Dell Technologies

Based on 2294 reviews.

Diligent

Based on 15 reviews.

Sample Customers

Popular Solutions

Dell PowerEdge R-Series

168 reviews

Dell PowerStore

146 reviews

Dell Unity XT

9 reviews

ACL Analytics

6 reviews

Diligent One Platform (formerly Highbond)

0 reviews

Galvanize IncidentBond [EOL]

0 reviews

Top Industries

Manufacturing Company

11%

Financial Services Firm

10%

Computer Software Company

Construction Company

Financial Services Firm

12%

Government

10%

Computer Software Company

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at Lico Innovations B.v.
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
Pranav Telang
DGM at Airtel Digital
I started as a Storage and Backup Administrator and have been working with Data Protector and Dell PowerProtect Data...
Read full review of Dell PowerProtect Data Manager »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Fmontenegro Montenegro
CTO at To Be
My main use case for Dell PowerVault is primarily for massive storage of the information from our servers. A concrete...
Read full review of Dell PowerVault »

Review 1 of 5

Anonymous User
ACL Consultant
We normally use ACL Analytics to automate what we call control testing across different business areas. We have...
Read full review of ACL Analytics »
WillWillis
Data Analyst at Rhythex
The primary use case of the solution is analytics.
Read full review of Diligent One Platform (formerly Highbond) »
Daniel Eakin
Information Security Engineer at a financial services firm
The Rsam solution that we have implemented at my employer is used in many ways. Due to the nature of information...
Read full review of Galvanize IncidentBond [EOL] »

Review 1 of 3

Customer Service

Vivek Jaiswal
Manager IT at a manufacturing company
Whenever we require support, we get it promptly and properly.
Read full review of Dell Avamar »
Eric Colley
System Analyst at EASTMAN CREDIT UNION
On a scale from 1 to 10 in rating customer service and tech support, I would say a nine. We are happy with tech support.
Read full review of Dell PowerStore »
Mohammad Jundiah
Solutions Architect at QDS
I use CloudIQ, now called AIOps, which is a very good predictability tool and AI anomaly detection that is free when...
Read full review of Dell PowerStore »
Jerome Edwards
Ops Specialist: System Engineer Backup at BCX
I contacted the customer service and support team and found that they were great with ECS. However, when it came to...
Read full review of Dell ObjectScale »
Mike Feider
Founder at Thirty One Circles
I have not been in contact with their support as we have not experienced any problems.
Read full review of Dell Business Laptops »
Naveen Radhwani
Head IT at TO THE NEW Digital
Customer service and support are excellent. I would rate them ten out of ten.
Read full review of Dell PowerMax »
D Alvarado
Lider Soporte Cloud at a security firm
Customer support is great, as it is very easy to create different cases and quick to solve issues.
Read full review of Dell Data Protection Suite »
Hawi Nadew
Data center and cloud solution engineer at IE Network Solutions PLC
The support given by Dell is good. From my experience, I did not see any discrepancies from the product's support...
Read full review of Dell PowerEdge FX [EOL] »
Stanislaw Jagielski
Trainer, Storage Consultant at Oxon
Everybody wants the response time to be less or zero, but no support team can meet such expectations. I rate the...
Read full review of Dell NetWorker »
AhmedAlwahashi
GTM Intelligent Infrastructure Data Center Manager at Dimension Data Middle East at Dimension Data Middle East
DD Boost's technical support could be better.
Read full review of DD Boost »
EricLiu6
A VP at United Overseas Bank Limited (UOB)
The solution’s technical support is good.
Read full review of Dell PowerMax »
Anonymous User
Infrastructure Architect at a retailer
I have been very happy with customer service and technical support.
Read full review of Dell PowerEdge R-Series »
Anonymous User
System Network Administrator at a healthcare company
A seven out of 10. We must engage a reseller who supports it. They also are having difficulty troubleshooting it.
Read full review of Dell NetWorker »
Anonymous User
Works at a tech services company
Customer Service: It is one of the best support I have worked with. Technical Support: It is one of the best support...
Read full review of VMAX [EOL] »
Anonymous User
IT Director at a manufacturing company
Dell's technical support is pretty good. I'd give them a ten out of ten.
Read full review of Dell PowerEdge R-Series »
The Pranshul Garg
Technical Lead at Mycom Osi
Technical support is very good.
Read full review of Moogsoft »
David Hammink
System Administrator at Reuter GmbH
We have not used technical support yet.
Read full review of Dell SC Series »
Anonymous User
Quadria Rouen Agency Director at a computer software company
VxRail's technical support is very good.
Read full review of VxRail »
Joseph James
Systems & Support Engineer at CWG Plc
I rate Dell support six out of 10. Contacting them can be tricky because their contact methods aren't...
Read full review of Dell PowerVault »
Olivier Le Leuch
Architecte Cloud/Storage at a financial services firm
I have not interacted with their support for the PowerEdge servers. It is the administrator who deals with the support.
Read full review of Dell PowerEdge R-Series »
Anonymous User
Business Development at SG Solutions Ltd
Tech support is very good, very efficient.
Read full review of Dell Unity XT »
Anonymous User
PSS Manager at a computer software company
Customer service and support in Tunisia are quite good, and I would rate them nine out of ten.
Read full review of Dell PowerEdge MX- Series »
Anonymous User
Senior Associate, Enterprise Systems, EMEA & APAC Technology Services
Dell EMC support is good, but expensive.
Read full review of VNX [EOL] »
Mohamed Abdu
IT Consultant at Ministry of Education
We do not contact technical support directly. Rather, we go through our partner for which we have a support contract....
Read full review of Dell VxBlock System »
Anonymous User
Head of IT Production Department at a government
They are excellent. We have access to them, and they respond immediately and provide the required solution. Their...
Read full review of Dell PowerProtect Data Domain »
Anonymous User
Network Storage Admin at a transportation company
We have only had to use technical support for firmware upgrades. They are helpful.
Read full review of Dell Unity XT »
Anonymous User
Manager, Storage and Virtualization Infrastructure at a financial services firm
The technical support is pretty good with EMC.
Read full review of Dell PowerPath »
Shahab Vahdatian
Technical Specialist at Pouyan Pardazesh Tehran Co
Technical support is okay, however, it depends on the hard disc you put on the storage.
Read full review of Dell PowerProtect Data Domain »
Anonymous User
System Architect at a computer software company
Technical support has been quite good. We are very satisfied with the level of support we receive.
Read full review of Dell SC Series »
Mikael Hellström
IT Manager at Regional Health Services
Customer service is absolutely satisfying, rating at least nine out of ten, as they have managed previous issues well.
Read full review of Dell PowerScale »

Review 1 of 30

Sohail Ahmed
Assistant Audit Officer at protonmail
I found ACL Analytics to be a very reliable software. When I encountered issues in different scenarios, I sought help...
Read full review of ACL Analytics »
John Erian
Team leader - Internal Audit sector at HD Bank
I escalate many questions to technical support, and they usually respond to me. However, the local support sponsor in...
Read full review of ACL Analytics »
Russell LeBlanc
Internal Auditor at Saint Tammany Parish Hospital
I get an answer whenever I call support.
Read full review of ACL Analytics »
Anonymous User
Managing Member at Christina M. Durta, CPA, LLC
Customer Service: They're very good. Technical Support: They're very good.
Read full review of ACL Analytics »
Anonymous User
CSO at a wellness & fitness company
Customer Service: Customer service is excellent. Technical Support: Technical support is excellent.
Read full review of Diligent One Platform (formerly Highbond) »
WillWillis
Data Analyst at Rhythex
Technical support is available 24 hours seven days a week. The response time is good.
Read full review of Diligent One Platform (formerly Highbond) »
Russell LeBlanc
Internal Auditor at Saint Tammany Parish Hospital
I've used them a few times. They've been pretty helpful whenever I had any issues.
Read full review of ACL Analytics »
Anonymous User
ACL Consultant
I would rate the technical support for ACL Analytics as a 7. This rating is due to slow response times; it would take...
Read full review of ACL Analytics »
Bentry Harawa
Assistant ICT Officer at Egenco

Read full review of ACL Analytics »
Anonymous User
Senior Audit Analyst 2 at a tech vendor
We contacted technical support via a vendor. For major technical issues, resolutions typically took six to eight...
Read full review of ACL Analytics »
Victor Mugambi
Group Internal Audit - Data Analytics Specialist at AMREF
The technical support team for ACL Analytics is quite efficient and ready to help if I face any challenges.
Read full review of ACL Analytics »

Review 1 of 11

Technical Support

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