Compare Dell Technologies vs Diligent

Dell Technologies

Based on 2349 reviews.

Diligent

Based on 15 reviews.

Sample Customers

Popular Solutions

Dell PowerEdge R-Series

170 reviews

Dell PowerStore

159 reviews

Dell Unity XT

9 reviews

ACL Analytics

5 reviews

Diligent One Platform (formerly Highbond)

0 reviews

Galvanize IncidentBond [EOL]

0 reviews

Top Industries

Manufacturing Company

10%

Financial Services Firm

10%

Outsourcing Company

Computer Software Company

Financial Services Firm

11%

Government

Computer Software Company

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at Lico Innovations B.v.
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
Sanjay Singh Bisht
Server Administrator at a outsourcing company
I have been using Dell PowerEdge C- Series for quite a long time; I would say around seven to eight years. When it...
Read full review of Dell PowerEdge C- Series »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Fmontenegro Montenegro
CTO at To Be
My main use case for Dell PowerVault is primarily for massive storage of the information from our servers. A concrete...
Read full review of Dell PowerVault »

Review 1 of 5

Anonymous User
ACL Consultant
We normally use ACL Analytics to automate what we call control testing across different business areas. We have...
Read full review of ACL Analytics »
WillWillis
Data Analyst at Rhythex
The primary use case of the solution is analytics.
Read full review of Diligent One Platform (formerly Highbond) »
Daniel Eakin
Information Security Engineer at a financial services firm
The Rsam solution that we have implemented at my employer is used in many ways. Due to the nature of information...
Read full review of Galvanize IncidentBond [EOL] »

Review 1 of 3

Customer Service

Mohamed Elfakharany
Data Protection Engineer at a tech services company
I contacted technical support when a product failure occurred in NVRAM or DEMS while powering on the system. This...
Read full review of Dell PowerProtect Data Domain »
Donald Schnaars
Senior Manager, Information Security & Infrastructure at National Football League
Regarding customer service and technical support for Dell PowerScale (Isilon), I have never really had a problem. We...
Read full review of Dell PowerScale »
Rodrigo Pavao
Infrastructure Architect at Hardlink
Their technical support on offer is better than other products on the market.
Read full review of VxRail »
Hassan Esmaeili
Data Protection And Storage Expert at a manufacturing company
I have contacted technical support and customer support and tried to open a case. My experience with them includes a...
Read full review of Dell PowerStore »
Al Vasek
Executive Business Development Manager, Cloud and Managed Services at Presidio Networked Solutions
The support from Dell VxFlex Ready Nodes is okay. It could be better, they have to work on their approach. The...
Read full review of Dell VxFlex Ready Nodes »
Mohamed El-Sherbini
IT Manager at Mada Insurance
I am satisfied with the tool's support team. They know what they are doing.
Read full review of DD Boost »
Anteneh Asnake
Modern Data Center and Cloud Engineer II at IE Network Solutions PLC
The response time in my region is a little bit slow. It will take 12 hours, or even 24 hours depending on your...
Read full review of Dell NetWorker »
Abdul Rehman Abid
Manager Enterprise Solutions at Megaplus
The technical support from Dell PowerStore has always been good, they respond quickly and you can reach them 24 hours...
Read full review of Dell PowerStore »
Kiran Rasukachula
Senior Manager IT - APAC at Genesys
Technical support is very good. We had issues with the hardware replacement that was to be done on PowerEdge. They...
Read full review of Dell PowerEdge R-Series »
Faisal_Zia
Team Lead of Senior Directors at Net-International
Technical support rates eight to nine on a scale from one to ten, with one being the worst and ten being the best.
Read full review of Dell PowerProtect Data Domain »
John Kevin
Infrastructure Director at a financial services firm
{"rating":4}
Read full review of VxRail »
Jan Zentgraf
Consultant at IXPACK GmbH
We are not satisfied with the support team. Support is confusing and time-consuming. It could be improved.
Read full review of Dell Technologies DataIQ [EOL] »
Anonymous User
Desktop Support Engineer at a outsourcing company
The customer support has been really helpful when setting up our servers. The support team is professional, which...
Read full review of Dell PowerEdge XR-Series »
Kalle Pihelgas
Infrastructure Engineer at a financial services firm
I haven't had much contact with Dell customer support, but I would rate their professional support probably an eight.
Read full review of Dell PowerEdge R-Series »
Jan Detremmerie
Enterprise Architect at Skynet Belgium
Technical support from Dell is quite good. I would rate Dell's support an 8.5. We had some minor issues, but the...
Read full review of Dell PowerStore »
Anonymous User
Senior System Administrator at PRASAC Microfinance Institution Limited
We have opened cases with the Dell EMC team and we have chatted with them. They have provided good, fast support for...
Read full review of Dell PowerMax »
Anonymous User
Director, Solution Architecture at a tech company
There is a lot of room for improvement on the support side, because of the response time. I'm giving the customer...
Read full review of Dell Unity XT »
Anonymous User
System Engineer at a tech services company
Generally speaking, there have been some issues with support because Dell and EMC are still in the merging stage....
Read full review of Dell ObjectScale »
Hany Magdy
CEO at Matrix ITS
The technical support provided by Dell is excellent. Their support service rates 10 out of 10.
Read full review of Dell PowerEdge XE-Series »
Darrell Breeden
Senior Developer at a tech services company
Technical support was the worst possible. Regardless of the fact that we paid for a four-hour turnaround, we were...
Read full review of Dell XtremIO »
Anonymous User
System & Infrastructure Specialist at a manufacturing company
We've had issues with support. We've contacted them about it and are working with them to try to resolve it. We're...
Read full review of Dell PowerEdge VRTX [EOL] »
Anonymous User
Mestre Eletricista at a energy/utilities company
We have used Dell for 20 years and one of their top priorities is to guarantee if we have an issue, we can solve it...
Read full review of Dell PowerStore »
MuhammadAli3
Director - Products & Solutions at Advanced Electronics Company
I would evaluate Dell Technologies' service and technical support as very good and very responsive.
Read full review of Dell PowerStore »
Daniel Bruce
CTO at a insurance company
The technical support for this solution is very good. I would rate them an eight and a half.
Read full review of VxRail »
VivekSrivastava
O&M Lead -Global Operation at a comms service provider
Until now, we have not required technical support.
Read full review of Moogsoft »
Anonymous User
Infrastructure Architect at a retailer
I have been very happy with customer service and technical support.
Read full review of Dell PowerEdge R-Series »
Anonymous User
Senior Network Engineer at a tech vendor
Dell has got very good tech support. I would rate them as a 9-out-of-10. There is not really much room for...
Read full review of Dell EqualLogic PS series »
Philippe Bonnemayre
Systems Engineer at BnF
Their support is always very good. It is always a ten out of ten. They have very competent people. There is no need...
Read full review of Dell PowerEdge R-Series »
Ehsan-Zaidi
CTO at ACOM
Technical support has been very knowledgeable and responsive. They're good. We're satisfied with the level of service...
Read full review of Dell PowerEdge C- Series »
LuisNarvaez
IT Portfolio Manager. Latin America at Ricoh Colombia
The support after the initial support, technical support, and the materials of Dell Business Laptops are good for me....
Read full review of Dell Business Laptops »

Review 1 of 30

Sohail Ahmed
Assistant Audit Officer at protonmail
I found ACL Analytics to be a very reliable software. When I encountered issues in different scenarios, I sought help...
Read full review of ACL Analytics »
John Erian
Team leader - Internal Audit sector at HD Bank
I escalate many questions to technical support, and they usually respond to me. However, the local support sponsor in...
Read full review of ACL Analytics »
Victor Mugambi
Group Internal Audit - Data Analytics Specialist at AMREF
The technical support team for ACL Analytics is quite efficient and ready to help if I face any challenges.
Read full review of ACL Analytics »
Anonymous User
Managing Member at Christina M. Durta, CPA, LLC
Customer Service: They're very good. Technical Support: They're very good.
Read full review of ACL Analytics »
Bentry Harawa
Assistant ICT Officer at Egenco

Read full review of ACL Analytics »
Russell LeBlanc
Internal Auditor at Saint Tammany Parish Hospital
I get an answer whenever I call support.
Read full review of ACL Analytics »
Anonymous User
Senior Audit Analyst 2 at a tech vendor
We contacted technical support via a vendor. For major technical issues, resolutions typically took six to eight...
Read full review of ACL Analytics »
Russell LeBlanc
Internal Auditor at Saint Tammany Parish Hospital
I've used them a few times. They've been pretty helpful whenever I had any issues.
Read full review of ACL Analytics »
Anonymous User
ACL Consultant
I would rate the technical support for ACL Analytics as a 7. This rating is due to slow response times; it would take...
Read full review of ACL Analytics »
Anonymous User
CSO at a wellness & fitness company
Customer Service: Customer service is excellent. Technical Support: Technical support is excellent.
Read full review of Diligent One Platform (formerly Highbond) »
WillWillis
Data Analyst at Rhythex
Technical support is available 24 hours seven days a week. The response time is good.
Read full review of Diligent One Platform (formerly Highbond) »

Review 1 of 11

Technical Support

No Data Available

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