Compare Delinea vs Rapid7

Delinea

Based on 89 reviews.

Rapid7

Based on 219 reviews.

Sample Customers

Centrify Privilege Threat Analytics Service

GSI

Rapid7 InsightIDR

Liberty Wines, Pioneer Telephone, Visier

Popular Solutions

Delinea Secret Server

12 reviews

Delinea Privileged Access Service

2 reviews

Delinea Runtime Authorization

9 reviews

Rapid7 InsightVM

7 reviews

Rapid7 InsightIDR

3 reviews

Rapid7 MDR

21 reviews

Top Industries

Outsourcing Company

12%

Financial Services Firm

Manufacturing Company

Construction Company

Manufacturing Company

10%

Financial Services Firm

Comms Service Provider

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Francesco Panacea
Senior Consultant at Deloitte Risk Advisory
I use the product to secure the system administrators' access to the crown jewels of the customer.
Read full review of Delinea Authentication Service »
Wendy Muar
D365 North America Finance Business Partner at a marketing services firm
I sometimes go into Delinea Fastpath to use it. I am able to run some reports and can look at some specifics, but I'm...
Read full review of Delinea Fastpath »
Himanshu Pandey
Lead Consultant at Wipro Limited
I have been working in the PAM space for the eighteenth year. All the PAM solutions have common use cases such as...
Read full review of Delinea Privileged Access Service »
Satyam Panchal
Adjunct Assistant Professor at a university

Read full review of Delinea Secret Server »
Mohit X
Dev Ops Engineer And Solution Architect at Scania
My main use case for StrongDM is privileged access management and infrastructure access that we cater to, as we were...
Read full review of Delinea Runtime Authorization »

Review 1 of 5

Brandi Lea
Regional Information Security Analyst, Lead at a healthcare company
My main use case for Rapid7 is onboarding all new applications both built in house and third party acquired, where I...
Read full review of Rapid7 InsightAppSec »
Ehsan Khaleel
Manager SOC at PTCL
I can describe many use cases for Rapid7 MDR, as there are multiple times when a person's PC gets compromised. There...
Read full review of Rapid7 MDR »
Prajwal Chougale
SOC L2 Analyst at a tech services company
Rapid7 InsightIDR serves as our SIEM solution where all kinds of activity, including network logs, endpoint logs,...
Read full review of Rapid7 InsightIDR »
Anonymous User
Manager at a financial services firm
Rapid7 InsightVM's primary use case for us is to check the vulnerability and the exposure of our internal system....
Read full review of Rapid7 InsightVM »
reviewer5848142
Security Systems Engineer at a tech vendor
Rapid7 InsightConnect is usually used for integrations. There are tons of different integrations we use, such as...
Read full review of Rapid7 InsightConnect »

Review 1 of 5

Customer Service

Jared Ochieng
Information Technology Security Specialist at infoark
Since I'm speaking as a system security engineer, most of the time we're able to solve any problems the customers...
Read full review of Delinea Secret Server »
Subhash Mahato
Associate Software Engineer at NathCorp
Though I tried to reach out to the support team via email, I did not get any response from them.
Read full review of Delinea Privileged Access Service »
Gantavya Sharma
Server Projects and Operations Administrator at GlobalSign
I rate customer service and support as six out of ten.
Read full review of Delinea Secret Server »
Sharkrit Impat
Head Of Platform Engineering at Ascend Group Co., Ltd.
They are pretty good when it comes to basic support. If you have questions or concerns beyond the basic support you...
Read full review of Delinea Secret Server »
Himanshu Pandey
Lead Consultant at Wipro Limited
Delinea has very good support, rating them an eight or nine out of ten. Compared to other tools, their support is...
Read full review of Delinea Privileged Access Service »
Fouad Chundoo
Group Manager, Internal Audit at a manufacturing company
Regarding customer support, I would rate it nine out of ten because they are prompt and accurate with their responses.
Read full review of Delinea Fastpath »
Don Davis
Chief Technology Officer at a government
Customer support for Delinea Secret Server has been terrific. Every time we've had an issue, we were able to reach...
Read full review of Delinea Secret Server »
Reena Bhardwaj
Senior Quality Analyst at YASH Technologies
I have contacted Delinea support for an issue where Secret Server logs off when the IP address is not secure, and I...
Read full review of Delinea Secret Server »
Alain Delisle
IT Administrator / Architect at a government
I have contacted the technical support of Delinea, and the quality and speed of the support have been very quick to...
Read full review of Delinea Secret Server »
ChrisMorrison
Technical Engineer at Footprint Africa Business Solutions
The technical support team has helped us with a lot of situation and are great.
Read full review of Delinea Privileged Access Service »
Avinash Gopu.
Associate VP and Cyber Security Specialist at US Bank
Delinea's technical support was excellent. They responded to our tickets on the same day and provided access to their...
Read full review of Delinea Secret Server »
Meo Ist
Senior Product Manager and Technology Consultant at Barikat
I rate Delinea support 10 out of 10. It's good, but I don't need it often. Sometimes I need help with configuration....
Read full review of Delinea Secret Server »
Fernando Gonzalez Perez
Identity and Access Management Specialist at Keywords Studios PLC
I rate customer service and support a zero out of ten. We reached out to them to solve an issue, and they hung up on us.
Read full review of Delinea Secret Server »
Tor Nordhagen
Executive Director at Semaphore
The technical support for Thycotic is very good as might be expected. The members of the support team that I have...
Read full review of Delinea Secret Server »
Reena Bhardwaj
Senior Quality Analyst at YASH Technologies
I have not contacted the support from Delinea Secret Server.
Read full review of Delinea Secret Server »
Anonymous User
Enterprise Architect - Information Security at a transportation company
The technical support is quite good. When I was implementing this solution, they were able to assist me and did a...
Read full review of Delinea Privileged Access Service »
Patrick
Senior Devops Engineer at a transportation company
That's how we got some of those feature requests in. We've only contacted support one or two times without a feature...
Read full review of Delinea Runtime Authorization »
Anonymous User
Manager at a consultancy
Availability of technical support has always been a concern.
Read full review of Delinea Secret Server »
Vlad Gust
Director at LivePerson
From one to ten, I rate their technical support as an eight.
Read full review of Delinea Runtime Authorization »
Mustafizur-Rahman
Senior Cyber Security Engineer at TechnoNext Ltd.
I would rate customer service and support from Delinea at four out of ten. When I faced issues integrating custom...
Read full review of Delinea Secret Server »
Anonymous User
Assistant Technical Manager at a tech services company
Technical support is good. There is always somebody available to assist us with issues.
Read full review of Delinea Secret Server »
Anonymous User
Systems Administrator at a tech services company
Customer Service: Customer service is 10/10. Technical Support: Technical support is 10/10.
Read full review of Delinea Secret Server »
Anonymous User
DevOps Lead at a computer software company
I do not have any experience with technical support because I am not the person managing the product. We do have an...
Read full review of Delinea Secret Server »
Mohit X
Dev Ops Engineer And Solution Architect at Scania
I would rate customer support at StrongDM nine out of ten because we experienced exceptional support during both...
Read full review of Delinea Runtime Authorization »
Anonymous User
Principal Solutions Architect at a computer software company
Technical support is okay. I've dealt with bad tech support services on other solutions, however, in the case of this...
Read full review of Delinea Secret Server »
Anonymous User
IT Administrator / Architect at a media company
I have contacted Delinea Secret Server's technical support a few times to get some of my other team members access to...
Read full review of Delinea Secret Server »
Anonymous User
Product Security Engineer
I have only used technical support once and it wasn't bad. It was slower than I wanted, but I don't think it was bad.
Read full review of Delinea Secret Server »
Mustafizur-Rahman
Senior Cyber Security Engineer at TechnoNext Ltd.
Technical support could be better. The support centers can't solve the issues. On a scale from one to five, I will...
Read full review of Delinea Secret Server »
Satyam Panchal
Adjunct Assistant Professor at a university
Delinea Secret Server offers 24/7 IT support available, which addresses hidden security gaps and operational risks...
Read full review of Delinea Secret Server »
Anonymous User
Pre Sales/Technical Engineer at a tech services company
We've been in touch with technical support in the past and they've been very helpful. We've been satisfied with their...
Read full review of Delinea Secret Server »

Review 1 of 30

Smriti Rani
System Engineer at a tech services company
I rate Rapid7 support nine out of 10.
Read full review of Rapid7 InsightVM »
Nixon Bagalkoti
Cyber Security Lead at a printing company
When I joined, the agreement with Rapid7 was already in place. They have only email support, and if they have 24/7...
Read full review of Rapid7 InsightAppSec »
Gaurab Silwal
Platform Engineer at Cedar Gate Technologies, LLC
I interacted with customer support after an endpoint compromise incident, and they responded quickly and provided...
Read full review of Rapid7 InsightCloudSec »
Ehsan Khaleel
Manager SOC at PTCL
Evaluating the customer service and technical support teams of Rapid7 MDR, I would rate them a six out of ten. I have...
Read full review of Rapid7 MDR »
Mahmoud Elhamaymy
Professional services team lead at a tech services company
The customer service deserves an eight out of ten rating. The only issue is the response time, likely due to the time...
Read full review of Rapid7 InsightVM »
Prajwal Chougale
SOC L2 Analyst at a tech services company
The customer support at Rapid7 is really good. Over my 2.5 years of experience, I have submitted many support cases...
Read full review of Rapid7 InsightIDR »
Mani Bommisetty
Infrastructure patching Manager at a manufacturing company
The customer support is excellent, and I have a very positive impression of it.
Read full review of Rapid7 Metasploit »
SamiAyyash
Threat Intelligence Engineer at a tech services company
Rapid7's customer support is awful. They didn't respond at all. Tenable's support is always available. I didn't have...
Read full review of Rapid7 InsightIDR »
MuhammadMurtaza
Information security engineer at Cyberisk
I have not needed to contact technical support. I have not faced any issues that required assistance.
Read full review of Rapid7 Metasploit »
Prateek Rao
PARTNER & MANAGING DIRECTOR at a financial services firm
Customer support and the SOC are both top-notch and quite responsive. They respond within minutes, especially for...
Read full review of Rapid7 MDR »
Md. Shahriar Hussain
Information Security Analyst at Banglalink
The solution's technical support is very poor. Their responses are delayed and don't meet the timelines.
Read full review of Rapid7 Metasploit »
Agustinus DWIJOKO
Network & Security Engineer at PT. Centrin Online Prima
Technical support is very good. Whenever we need assistance, they are quite helpful and responsive. We are very...
Read full review of Rapid7 Metasploit »
Anonymous User
Service Delivery Manager at a security firm
Technical support has been accurate.
Read full review of Rapid7 InsightVM »
Anonymous User
Principal security consultant at a computer software company
We have not been in contact with technical support.
Read full review of Rapid7 Metasploit »
Anonymous User
Manager at a financial services firm
The technical support is good, however, there can be improvements in response time and support levels.
Read full review of Rapid7 InsightAppSec »
DineshSeyyadri
Cyber Security Architect at a healthcare company
They're very knowledgeable. They respond fast. They were able to help me. I would rate them a five out of five.
Read full review of Rapid7 InsightAppSec »
Anonymous User
Network Support Engineer at a tech services company
The technical support team is good.
Read full review of Rapid7 InsightIDR »
Anonymous User
Technical Consultant at Yip Intsoi
I've been in contact with technical support in the past. they're very good. We're satisfied with the level or...
Read full review of Rapid7 InsightVM »
Midhun Kumar
Head of Infrastructure at Pearl Data Direct
We have two levels of support. They have a local presence and help us a lot although response times could be...
Read full review of Rapid7 InsightIDR »
Anonymous User
Program Director at a financial services firm
I have not contacted technical support, nor do I know of anybody in the company who has.
Read full review of Rapid7 AppSpider »
Anonymous User
Works at a insurance company
The tech support is quite good.
Read full review of Rapid7 InsightVM »
Anonymous User
Cyber Security Engineer at a manufacturing company
Technical support is good.
Read full review of Rapid7 InsightVM »
Yuva Viswanatham
Senior Platform Engineer Lead at a tech services company
The customer support for Rapid7 InsightCloudSec is good, as very prompt responses are received to queries.On a scale...
Read full review of Rapid7 InsightCloudSec »
Anonymous User
Information Security Officer at a tech services company
Good. I mainly asked for some tech support when I was in the testing phase. I don't really know how to assess it. I...
Read full review of Rapid7 InsightOps »
MohamedTaha
Cyber Security Division Manager at 3SC Security Solutions Services and Consultant
The technical support is amazing. I have been in contact with the local office in Dubai, and they are very good.
Read full review of Rapid7 InsightAppSec »
Anonymous User
Head of Cybersecurity Assurance & Controls Director at a tech services company
I have been in contact with technical support and they are not bad.
Read full review of Rapid7 InsightVM »
Anonymous User
Enterprise Sales at a tech vendor
The technical support is good. They follow and adhere to their SLA terms. Based on the customer's needs, they can go...
Read full review of Rapid7 InsightIDR »
Ryan Witt
IT Security Architect at a government
The technical support have been a pleasure to work with.
Read full review of Rapid7 InsightVM »
Anonymous User
Systems Administrator at a university
Great.
Read full review of Rapid7 InsightOps »
Anonymous User
Director of Information Technology at a government
I never actually got in touch with technical support. I wouldn't be able to speak t their level of service.
Read full review of Rapid7 InsightVM »

Review 1 of 30

Technical Support

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