Compare Delinea vs Keeper Security, Inc.

Secure-24, University of San Diego, International Rescue Committee, San Francisco Ballet, Perkins Coie, University of San Diego, D.S.S. Limited, Turbo's Hoet, Eclipse Computing, Cathay Bank, Stellarise, J&R Consulting

Delinea Privileged Access Service

Boeing, Citi, Credit Suissw, Delta, Duke Energy, FDIC, GE Capital, Harvard University, Johnson & Johnson, Major League Baseball, Michelin, Microsoft

Keeper Enterprise Password Manager

At&t, Wells Fargo, Disney, GM, Chase, Honeywell, Samsung, Dow

Popular Solutions

Delinea Secret Server

7 reviews

Delinea Privileged Access Service

2 reviews

Delinea Authentication Service

1 reviews

Keeper Enterprise Password Manager

11 reviews

KeeperPAM

0 reviews

Top Industries

Financial Services Firm

10%

Construction Company

Manufacturing Company

Outsourcing Company

Financial Services Firm

12%

Outsourcing Company

10%

Comms Service Provider

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Reena Bhardwaj
Senior Quality Analyst at YASH Technologies
My main use cases for Delinea Secret Server revolve around implementing it for our Privileged Access Management,...
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Francesco Panacea
Senior Consultant at Deloitte Risk Advisory
I use the product to secure the system administrators' access to the crown jewels of the customer.
Read full review of Delinea Authentication Service »
Himanshu Pandey
Lead Consultant at Wipro Limited
I have been working in the PAM space for the eighteenth year. All the PAM solutions have common use cases such as...
Read full review of Delinea Privileged Access Service »

Review 1 of 3

Mahesh-Subramanian
Vice President at Chargebacks911
We primarily use it to ensure that all our people store their passwords in KeeperPAM and do not have multiple sources...
Read full review of KeeperPAM »
Abraham Rodriguez
Technical Lead
My main use case for Keeper Enterprise Password Manager is to manage passwords as well as validating if any password...
Read full review of Keeper Enterprise Password Manager »

Review 1 of 2

Customer Service

Subhash Mahato
Associate Software Engineer at NathCorp
Though I tried to reach out to the support team via email, I did not get any response from them.
Read full review of Delinea Privileged Access Service »
Swapna_Bommarajupet
Delivery director at a tech services company
While Delinea technical support is quite good, I am giving them a 9.7 instead of a ten due to the time it takes for...
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ChrisMorrison
Technical Engineer at Footprint Africa Business Solutions
The technical support is excellent.
Read full review of Delinea Privileged Access Service »
Reena Bhardwaj
Senior Quality Analyst at YASH Technologies
I have contacted Delinea support for an issue where Secret Server logs off when the IP address is not secure, and I...
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Himanshu Pandey
Lead Consultant at Wipro Limited
Delinea has very good support, rating them an eight or nine out of ten. Compared to other tools, their support is...
Read full review of Delinea Privileged Access Service »
Avinash Gopu.
Associate VP and Cyber Security Specialist at US Bank
Delinea's technical support was excellent. They responded to our tickets on the same day and provided access to their...
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Tor Nordhagen
Executive Director at Semaphore
The technical support for Thycotic is very good as might be expected. The members of the support team that I have...
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ChrisMorrison
Technical Engineer at Footprint Africa Business Solutions
The technical support team has helped us with a lot of situation and are great.
Read full review of Delinea Privileged Access Service »
NajibulIslam
Technical Account Manager (Information Security) at Trustaira
The support provided thus far has been satisfactory. For straightforward problems, we are capable of resolving them...
Read full review of Delinea Privileged Access Service »
Fernando Gonzalez Perez
Identity and Access Management Specialist at Keywords Studios PLC
I rate customer service and support a zero out of ten. We reached out to them to solve an issue, and they hung up on us.
Read full review of Delinea Secret Server »
Vera Ruivivar
IT Security Risk and Compliance Manager at inspiro
We have had no problems with the support team. They get back to us within the agreed timeframe.
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Siva Jp
Chief Architect - Cloud Xperienz Platform - CIS Technology Office at LTI - Larsen & Toubro Infotech
Though I consume SaaS with platinum support, the support is not too great. By the time they resolve an issue or get...
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Udana Kasiwatte
Solutions Strategist at Connex Information Technologies
Responsive, knowledgeable, and professional
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Gantavya Sharma
Server Projects and Operations Administrator at GlobalSign
I rate customer service and support as six out of ten.
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Zebulon Griggs
Chief Executive Officer at Zigabyte
I would rate them a nine out of 10. You get forwarded around a bit, but you actually get somebody who can really help...
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Anonymous User
Manager at a consultancy
Availability of technical support has always been a concern.
Read full review of Delinea Secret Server »
Anonymous User
Threat Protection Architect at a consumer goods company
Technical support helps us regularly. We have not had any big issues, so overall, no problems.
Read full review of Delinea Secret Server »
Anonymous User
Product Security Engineer
I have only used technical support once and it wasn't bad. It was slower than I wanted, but I don't think it was bad.
Read full review of Delinea Secret Server »
Anonymous User
Manager at a consultancy
We haven't used technical support.
Read full review of Delinea Secret Server »
Anonymous User
Enterprise Architect - Information Security at a transportation company
The technical support is quite good. When I was implementing this solution, they were able to assist me and did a...
Read full review of Delinea Privileged Access Service »
Darius Radford
Principal Solutions Architect at a computer software company
The technical support is good. They were able to give us support when we needed it.
Read full review of Delinea Secret Server »
Anonymous User
VP - Enterprise Solutions at a comms service provider
Their technical support is good.
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Anonymous User
System Analyst at a computer software company
Technical support is very good.
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Anonymous User
Program Manager at a recruiting/HR firm
We have had dealings with technical support, but have not encountered any problems with them. They helped walk us...
Read full review of Delinea Secret Server »
Anonymous User
Consultant
The technical support by Delinea was good.
Read full review of Delinea Secret Server »
Taras Dubrova
BDM at Oberig-it
The tool's product support is nice.
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Anonymous User
Systems Administrator at a tech services company
Customer Service: Customer service is 10/10. Technical Support: Technical support is 10/10.
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Anonymous User
Security Operations at a tech company
Customer Service: Customer service is excellent. Customer relations and tech support have both been quick to respond...
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Anonymous User
DevOps Lead at a computer software company
I do not have any experience with technical support because I am not the person managing the product. We do have an...
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Anonymous User
Assistant Technical Manager at a tech services company
Technical support is good. There is always somebody available to assist us with issues.
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Review 1 of 30

Riccardo Zanussi
Chief Architect at Wefox
We do not have experience with customer service and support.
Read full review of Keeper Enterprise Password Manager »
Anonymous User
Senior Fellow at a international affairs institute
Customer Service: Excellent Technical Support: Top notch
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Anonymous User
IAM Consultant at a engineering company
Customer Service: Customer service is 10/10. Technical Support: Technical support is 10/10.
Read full review of Keeper Enterprise Password Manager »
Anonymous User
Owner at a tech services company
I haven't had a need to contact customer support.
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Gunnar Eskilsson
IT manager at Landskrona Energi AB
The technical support for this solution could be faster support and improved if they had a better understanding of my...
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Anonymous User
Senior Technology Architect at Sprint
The technical support has no experience.
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Anonymous User
CT Technologist at a healthcare company
Customer Service: I have never had to contact customer service. Technical Support: I have never had to contact...
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Anonymous User
Spiritual Director (Graduate Certificate) at a religious institution
Customer Service: I have not needed to use customer service. The product just works. Technical Support: I have had no...
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Mahesh_Subramanian
Delivery Head at Accion Labs
I contacted Keeper support a couple of times. It was perfect, and I had no reason to complain.
Read full review of Keeper Enterprise Password Manager »
Anonymous User
Ingénieur Avant Ventes Solution Msp at a non-tech company
I find the customer support of Keeper Enterprise Password Manager to be extremely responsive and very effective; I...
Read full review of Keeper Enterprise Password Manager »
Anonymous User
Parts and Logistics Manager at a manufacturing company
Customer Service: Customer service is fantastic. They are very responsive to my needs. You get a response within...
Read full review of Keeper Enterprise Password Manager »
NickAlafogianis
Senior Security Engineer at a consultancy
The customer support for Keeper Enterprise Password Manager is good. You can email their support hotline, and they...
Read full review of Keeper Enterprise Password Manager »
Anonymous User
Lead Software Developer / Team Leader at a tech services company
Customer Service: Very reliable and friendly. Technical Support: Did not have a chance to communicate with, solution...
Read full review of Keeper Enterprise Password Manager »
Bernard Komdeur
Helping Clients Succeed at It-visibility
The technical support is good. The people we dealt with were very responsive; however, they were also in the carousel...
Read full review of Keeper Enterprise Password Manager »
Anonymous User
--
Customer Service: I have never used the customer service. Technical Support: I have never used the technical support.
Read full review of Keeper Enterprise Password Manager »
Anonymous User
Customer Service Representative at a tech services company
Customer Service: Have not had to use it. Technical Support: Have not had to use it.
Read full review of Keeper Enterprise Password Manager »
Anonymous User
Network Engineer at a outsourcing company
The customer support for Keeper Enterprise Password Manager is terrific; I have never had any issues.
Read full review of Keeper Enterprise Password Manager »
Anonymous User
Video Network Engineer II at a tech services company
Customer Service: -The vast majority of the time excellent, but sometimes on weekends it could be better. I've been...
Read full review of Keeper Enterprise Password Manager »
Anonymous User
Manager at a tech services company
The chat support is quick. I have never encountered any problems. On the contrary, they have been very helpful and kind.
Read full review of Keeper Enterprise Password Manager »
Abraham Rodriguez
Technical Lead
The password management portion of Keeper Enterprise Password Manager did not require any customer support because it...
Read full review of Keeper Enterprise Password Manager »
Anonymous User
Director of Sales at a transportation company
They are very quick to respond, and they have fixed any issues that I have had.
Read full review of Keeper Enterprise Password Manager »
Anonymous User
Adminsitrative Team Support, North America Operations Team at a non-tech company
Customer Service: Customer service is great. I had an issue with membership and they cleared it up immediately....
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Guillaume Deroine
Chargé d'affaires informatique at OCI Informatique
I rate the customer support of Keeper Enterprise Password Manager as very responsive and effective according to my...
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Anonymous User
Project Director, consulting through Escient at World Vision Australia
I have no issues with technical support.
Read full review of Keeper Enterprise Password Manager »
Anonymous User
Senior Business Development Representative at a insurance company
Responsive.
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Anonymous User
IT Technician at a consultancy
I have never reached out to their support.
Read full review of Keeper Enterprise Password Manager »
Anonymous User
Insurance Agent at a insurance company
Customer Service: very good Technical Support: I came across this personally and tested it. It was tremendous for us....
Read full review of Keeper Enterprise Password Manager »
Paula Byrd
IRS Registered e-File Provider / Tax Preparer & Consultant at Paula Byrd Tax Services
They are really quick and the understand the value if the data they are protecting
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David Levenson
Owner at creative computer consulting
I've used their tech support quite a bit because I am always coming across areas for enhancements and improvements....
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Shyder Hyder
Product Support Engineer at a tech vendor
Customer support for Keeper Enterprise Password Manager is very friendly and easy to get in touch with. For those...
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Review 1 of 30

Technical Support

No Data Available

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