Compare DATPROF vs Grafana Labs

DATPROF

Based on 8 reviews.

Grafana Labs

Based on 84 reviews.

Sample Customers

Popular Solutions

DATPROF

0 reviews

Grafana

12 reviews

Grafana Loki

6 reviews

Grafana Enterprise Stack

9 reviews

Top Industries

Financial Services Firm

11%

Construction Company

10%

Manufacturing Company

Comms Service Provider

Financial Services Firm

14%

Computer Software Company

10%

Comms Service Provider

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Romil Kapadia
Product Owner at ABN AMRO Bank N.V.
We are in the middle of acquiring the tool. We have successfully completed a PoC with the tool, and we are in the...
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Review 1 of 1

Vitthal Gole
Devops Engineer at AIQOD
The main use case for Grafana is that we are using Prometheus to collect the metrics, and primarily use Grafana for...
Read full review of Grafana »
Anonymous User
Regional Associate & Engineer at a outsourcing company
Grafana Loki is part of our observability toolkit focusing on monitoring, network performance, and infrastructure...
Read full review of Grafana Loki »
Rajan M
Test Lead at Calpine Group
We are using Grafana Enterprise Stack for monitoring web applications and server behaviors. We also monitor batch...
Read full review of Grafana Enterprise Stack »
Anonymous User
Works
I find Grafana offers easy customization for simple or standard customer dashboards and integrates natively within...
Read full review of Grafana Labs Grafana Cloud observability: Grafana, Prometheus metrics, logs, traces »

Review 1 of 4

Customer Service

Prakash Palani
Platform Architect - SAP at a manufacturing company
In our initial days with the solution we used technical support, especially for the integration between SAP and...
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Romil Kapadia
Product Owner at ABN AMRO Bank N.V.
They are willing to extend. Right now, we are in the midst of commercial discussions, and we see that they want to...
Read full review of DATPROF »
R. Vermeulen
Test Engineer at Nederlandse Spoorwegen
The technical support is very good. DATPROF as a company is very responsive to our questions. Broadcom isn't based in...
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Arjan Steltenpool
Test Manager at CGI Inc
Technical support is good. They are friendly and fast.
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Anonymous User
Works at a government
Customer service is fast and reliable. The tool is updated regularly and if possible customer requests are implemented.
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Manoranjan Mishra
Product Owner at Heineken
After three years, the consultant who initially implemented our solution is still there. That is great for us because...
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Review 1 of 6

HemantKumar7
Senior Site Reliability Engineer at a tech vendor
The customer support for Grafana is excellent.
Read full review of Grafana »
Johnson Adekunle
Senior Software Engineer | AWS Certified Solutions Architect at Venture Garden Group
We have not had any experience with customer service and support yet.
Read full review of Grafana »
Muneeb Shoukat
DevOps Engineer at Venturenox
I rate the technical support a ten out of ten.
Read full review of Grafana Loki »
Gregory Diana
Managing Director at Exponential Energy (Pty) Ltd
Grafana has a very good wiki where you can get help. But direct support from them is very limited. They focus on...
Read full review of Grafana Enterprise Stack »
Arjun Pandey
Engineering Lead- Cloud and Platform Architecture at a financial services firm
The community is really very active. If we reach out, they come to us with solutions. They are a young community. The...
Read full review of Grafana Loki »
CarlosPimentel
Manager Director at Earth
We have not had to open any tickets yet, as we solve issues through forums and wikis. The documentation is...
Read full review of Grafana Loki »
Łukasz Zawrotny
System Engineer / Systems & Storage at Vernity
I have always used the online forums or the internet to find information related to the product. I have not contacted...
Read full review of Grafana »
Herve MEFTAH
DevOps/Kubernetes consultant at a tech services company
Customer support is quite efficient.
Read full review of Grafana »
Paweł Cisło
MLOps Engineer at a tech services company
We didn't rely on any specific technical support for our needs. Instead, when questions arose, we consulted another...
Read full review of Grafana Loki »
Julian-Lewis
Senior Application Performance Monitoring and Alerting Specialist at a transportation company
I usually solve problems by myself. I very rarely get in touch with technical support as we don't have that option.
Read full review of Grafana »
BasilJiji
System engineer at a retailer
Customer support for Grafana is solid. The community support is massive, and the technical support team is very...
Read full review of Grafana »
Faustine Chisasa
System Administrator at TZ Telecom Ltd.
We haven't bought technical support and haven't dealt with their customer service agents.
Read full review of Grafana »
Ganes Sankarlal
Senior Consultant at Tata Consultancy
I did not use Grafana that much as it was a built-in application of the company I worked at.
Read full review of Grafana »
Rafael Jose Tovar Garrido
Director at Taotesting
We have raised a lot of tickets, and they respond fast. I rate the technical support a ten out of ten.
Read full review of Grafana »
Dmitrey Kazin
DevOps Engineer at Interdiciplinary center
Grafana has excellent support, including solution architects who assist with dashboard design, architectural choices,...
Read full review of Grafana Enterprise Stack »
Abdelkader Houchi
IT Analyst at Hydro Quebec
The department where we worked has used support. We had to collaborate with Grafana since sometimes we were applying...
Read full review of Grafana »
Allan Pressi
Owner at Rischio Compliance
I would rate their support as an eight on a scale of one to ten.
Read full review of Grafana Enterprise Stack »
Nadav Weidman
DevOps Engineer at Vimeo, LLC
Grafana's customer support is mainly for developers. We didn't need to reach out to them for troubleshooting or any...
Read full review of Grafana »
Omer Cohen
DevOps Team Lead at Kadabra
I do not use Grafana's support for technical issues because I have found solutions on Stack Overflow and ChatGPT...
Read full review of Grafana »
SrikanthDoddi
Principal Member of Technical Staff at a tech vendor
As Grafana is involved with the DX APM, we used to reach out to the vendor about any issues on the Grafana related to...
Read full review of Grafana »
Jherzon Nava
IT Manager at Software Gurus
Grafana Loki's technical support is not good. We would be lost if we didn't have the Grafana community support.
Read full review of Grafana Loki »
Kalinga Ranasinghe
SRE at Incen AG
Because it's open source, I can rely on myself and get community support for integration issues and things like that....
Read full review of Grafana Loki »
Anonymous User
Backend Dev at a comms service provider
I've not contacted them.
Read full review of Grafana »
Anonymous User
Information Technology Operations Manager at a financial services firm
The team that is implementing the solution has relied quite a bit on the support and forums, and so far, it has been...
Read full review of Grafana »
Anonymous User
Software Engineer at a consultancy
I refer to the solution's online documentation in case of technical errors.
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Anonymous User
Senior Associate at a consultancy
I have never needed technical support.
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Anonymous User
Regional Associate & Engineer at a outsourcing company
I would rate their support an eight—they provide good support.
Read full review of Grafana Loki »
Yaser Ibrahim
Team lead at NTG
I did not need to search for support or help from my team. I worked through the installations and some difficulties...
Read full review of Grafana Enterprise Stack »
Anonymous User
System & Network Engineer at a tech company
All support is provided by the community, and the documentation is sufficient to solve somes issues.
Read full review of Grafana »
Varaprasad
Senior Technical Lead
Technical support is fine. They have been helpful and responsive.
Read full review of Grafana »

Review 1 of 30

Technical Support

No Data Available

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