Compare DATPROF vs Grafana Labs

DATPROF

Based on 8 reviews.

Grafana Labs

Based on 82 reviews.

Sample Customers

Popular Solutions

DATPROF

0 reviews

Grafana

12 reviews

Grafana Loki

7 reviews

Grafana Enterprise Stack

11 reviews

Top Industries

Computer Software Company

10%

Financial Services Firm

Media Company

Healthcare Company

Financial Services Firm

15%

Computer Software Company

12%

Comms Service Provider

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Manoranjan Mishra
Product Owner at Heineken
We are protecting our personal and sensitive information, while we provide test data to our customers for their...
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Review 1 of 1

BasilJiji
System Engineer at a retailer
My main use case for Grafana involves operational dashboarding and data visualization, where I use it as a central...
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Anonymous User
Regional Associate & Engineer at a outsourcing company
Grafana Loki is part of our observability toolkit focusing on monitoring, network performance, and infrastructure...
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Rajan M
Test Lead at Calpine Group
We are using Grafana Enterprise Stack for monitoring web applications and server behaviors. We also monitor batch...
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Review 1 of 3

Customer Service

Romil Kapadia
Product Owner at ABN AMRO Bank N.V.
They are willing to extend. Right now, we are in the midst of commercial discussions, and we see that they want to...
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Prakash Palani
Platform Architect - SAP at a manufacturing company
In our initial days with the solution we used technical support, especially for the integration between SAP and...
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Manoranjan Mishra
Product Owner at Heineken
After three years, the consultant who initially implemented our solution is still there. That is great for us because...
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R. Vermeulen
Test Engineer at Nederlandse Spoorwegen
The technical support is very good. DATPROF as a company is very responsive to our questions. Broadcom isn't based in...
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Arjan Steltenpool
Test Manager at CGI Inc
Technical support is good. They are friendly and fast.
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Anonymous User
Works at a government
Customer service is fast and reliable. The tool is updated regularly and if possible customer requests are implemented.
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Review 1 of 6

Nguyen Minh An
DevOps Engineer at Orochi Network
I have not had to contact their support team. I resolve any issues using Google or their GitHub platform.
Read full review of Grafana Loki »
Paweł Cisło
MLOps Engineer at a tech services company
We didn't rely on any specific technical support for our needs. Instead, when questions arose, we consulted another...
Read full review of Grafana Loki »
Gregory Diana
Managing Director at Exponential Energy (Pty) Ltd
Grafana has a very good wiki where you can get help. But direct support from them is very limited. They focus on...
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Jorge Florez
Head SRE Latam at PayU
My company has the open-source version of Grafana, so it gets support from the community. The community support is good.
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Herve MEFTAH
DevOps/Kubernetes consultant at a tech services company
Customer support is quite efficient.
Read full review of Grafana »
Muneeb Shoukat
DevOps Engineer at Venturenox
I rate the technical support a ten out of ten.
Read full review of Grafana Loki »
BasilJiji
System Engineer at a retailer
Customer support for Grafana is solid. The community support is massive, and the technical support team is very...
Read full review of Grafana »
HemantKumar7
Senior Site Reliability Engineer at a tech vendor
The customer support for Grafana is excellent.
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Vladislav Iofe
Application Architect at CUSTIS
The solution's customer service team has several support engineers to address the queries.
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Johnson Adekunle
Senior Software Engineer | AWS Certified Solutions Architect at Venture Garden Group
We have not had any experience with customer service and support yet.
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Mustafa Husny
Senior System Engineer at Techline-eg
I use Google to search for answers.
Read full review of Grafana Enterprise Stack »
Sarthak Kushwaha
Software Development Engineer I / Backend Engineer at Primathon
The customer support team of Grafana is available for the enterprise and pro versions. However, there is a vast...
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Arjun Pandey
Engineering Lead- Cloud and Platform Architecture at a financial services firm
The community is really very active. If we reach out, they come to us with solutions. They are a young community. The...
Read full review of Grafana Loki »
Łukasz Zawrotny
System Engineer / Systems & Storage at Vernity
I have always used the online forums or the internet to find information related to the product. I have not contacted...
Read full review of Grafana »
CarlosPimentel
Manager Director at Earth
We have not had to open any tickets yet, as we solve issues through forums and wikis. The documentation is...
Read full review of Grafana Loki »
Faustine Chisasa
System Administrator at TZ Telecom Ltd.
We haven't bought technical support and haven't dealt with their customer service agents.
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Jherzon Nava
IT Manager at Software Gurus
Grafana Loki's technical support is not good. We would be lost if we didn't have the Grafana community support.
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Ganes Sankarlal
Senior Consultant at Tata Consultancy
I did not use Grafana that much as it was a built-in application of the company I worked at.
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Omer Cohen
DevOps Team Lead at Kadabra
I do not use Grafana's support for technical issues because I have found solutions on Stack Overflow and ChatGPT...
Read full review of Grafana »
Abdelkader Houchi
IT Analyst at Hydro Quebec
The department where we worked has used support. We had to collaborate with Grafana since sometimes we were applying...
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Anonymous User
IT Project Manager at a comms service provider
I have not needed technical support.
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Anonymous User
Director of Engineering at a insurance company
We might have gotten help from technical support, but I'm not sure how much since I haven't seen an invoice for...
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Anonymous User
System & Network Engineer at a tech company
All support is provided by the community, and the documentation is sufficient to solve somes issues.
Read full review of Grafana »
Yaser Ibrahim
Team lead at NTG
I did not need to search for support or help from my team. I worked through the installations and some difficulties...
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Rafael Jose Tovar Garrido
Director at Taotesting
We have raised a lot of tickets, and they respond fast. I rate the technical support a ten out of ten.
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Anonymous User
Software Engineer at a consultancy
I refer to the solution's online documentation in case of technical errors.
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Anonymous User
Information Technology Operations Manager at a financial services firm
The team that is implementing the solution has relied quite a bit on the support and forums, and so far, it has been...
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Anonymous User
Backend Dev at a comms service provider
I've not contacted them.
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Allan Pressi
Owner at Rischio Compliance
I would rate their support as an eight on a scale of one to ten.
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Nadav Weidman
DevOps Engineer at Vimeo, LLC
Grafana's customer support is mainly for developers. We didn't need to reach out to them for troubleshooting or any...
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Review 1 of 30

Technical Support

No Data Available

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