Compare CyberArk vs SentinelOne

CyberArk

Based on 295 reviews.

SentinelOne

Based on 355 reviews.

Latest Research

Buyer's Guide

CyberArk Endpoint Privilege Manager vs. SentinelOne Singularity Complete

April 2025

SentinelOne Singularity Complete vs. CyberArk Endpoint Privilege Manager

Updated: April 2025

Buyer's Guide

CyberArk Endpoint Privilege Manager vs. SentinelOne Singularity Complete

April 2025

CyberArk Endpoint Privilege Manager vs. SentinelOne Singularity Complete

Updated: April 2025

Overview

CyberArk is an information security company focused on privileged account security. The company's technology is deployed worldwide primarily in the financial services, energy, retail, and healthcare markets. As of September 2014, CyberArk had nearly 1,600 customers, including over 30 of the Fortune 100 and approximately 15% of the Global 2000. In June 2014, CyberArk filed with the Securities and Exchange Commission for an IPO, listing revenues of $66.2 million for 2013.

Information Not Available

Sample Customers

CyberArk Identity

MLB, Citi, Pfizer, SulAmerica, GE Capital, Shiseido

SentinelOne Singularity Complete

Havas, Flex, Estee Lauder, McKesson, Norfolk Southern, JetBlue, Norwegian airlines, TGI Friday, AVX, Fim Bank

Popular Solutions

CyberArk Privileged Access Manager

58 reviews

CyberArk Endpoint Privilege Manager

18 reviews

CyberArk Identity

13 reviews

SentinelOne Singularity Complete

115 reviews

SentinelOne Singularity Cloud Security

113 reviews

SentinelOne Singularity Identity

21 reviews

Top Industries

Educational Organization

28%

Financial Services Firm

13%

Computer Software Company

11%

Manufacturing Company

Computer Software Company

18%

Financial Services Firm

11%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Sumit Chavan
Lead Consultant at a tech vendor
My use case involves users who have admin rights and who do not have admin rights. We control the activities of users...
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Adam Goldstein
Systems Engineer at a insurance company
As the Venafi administrator at my previous organization, which was a payments processor and software company handling...
Read full review of Venafi »
Sean Izor
Senior PAM Consultant at iC Consult GmbH
I started as a CyberArk administrator for a fairly large bank in the US. They are a large global company. They formed...
Read full review of CyberArk Privileged Access Manager »
IsaacHammond
Head of IT at Skutin Solutions
If I have a core banking application platform with users or privileged users accessing that particular environment, I...
Read full review of CyberArk Identity »
Rajat-Jain
Senior Member Of Technical Staff at a energy/utilities company
We own a robotic process automation platform called UiPath. We use CyberArk Secrets Management to bring the...
Read full review of CyberArk Secrets Management »

Review 1 of 5

Andrew W
VP - Information Technology at a financial services firm
We use it for a couple of use cases. The biggest one we use it for is to protect our AWS environment, and it does a...
Read full review of SentinelOne Singularity Cloud Security »
Asim Naeem
Principal IT Security & Compliance at IBEX Holdings Ltd
As a company with 30,000 employees and 26,000 endpoints worldwide, we have diverse operational needs that SentinelOne...
Read full review of SentinelOne Singularity Complete »
Roftiel Constantine
Global Chief Information Security Officer at Barry-Wehmiller
We initially chose an EDR solution for its reporting capabilities, but quickly realized we needed a solution that...
Read full review of SentinelOne Singularity Identity »
Graham Peck
Data Security Manager at Leeds United FC
Our company uses the solution instead of a traditional antivirus as an endpoint protector. We have all security...
Read full review of SentinelOne Vigilance »
Graham Peck
Data Security Manager at Leeds United FC

Read full review of SentinelOne Singularity Hologram »

Review 1 of 5

Customer Service

Adam Goldstein
Systems Engineer at a insurance company
Venafi's technical support is excellent, with even their first-tier support being in-house and highly competent. This...
Read full review of Venafi »
Frank Tingle
Solutions Architect at Sonatype
I've not had to use it, had no experience with it.
Read full review of CyberArk Identity »
S Azeem
Technology Manager at a computer software company
CyberArk Enterprise Password Vault's technical support team is good. Whenever we require any help, they assist us...
Read full review of CyberArk Privileged Access Manager »
Vishnu Ramachandra
Security Engineer at Suraksha
I am not an admirer of the product's technical support team. The product's technical support team doesn't know the...
Read full review of CyberArk Privileged Access Manager »
Ebenezer D
Network Security & Data Management Admin at Digitaltrack
Technical support does not cause us issues. They are supporting us just fine. Presently, they are very good. That...
Read full review of CyberArk Endpoint Privilege Manager »
Omar_Jaimes
Cybersecurity Architecture Manager at Data Warden
If you do not have certification, you cannot send a ticket. This makes dealing with technical support difficult.
Read full review of CyberArk Endpoint Privilege Manager »
Omar_Jaimes
Cybersecurity Architecture Manager at Data Warden
The technical support is really excellent. However, if you don't have a certification, it is impossible for you to...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Security Expert at SecurIT
The technical support for our customers is primarily handled by ourselves, with CyberArk technical support to fall...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Technical Consultant at a computer software company
One of the product's strengths is the large international user community. Often, you don't need to speak directly to...
Read full review of CyberArk Endpoint Privilege Manager »
Anonymous User
IT Security Service Specialist at a manufacturing company
I'm not satisfied with technical support. In my previous experience, we were waiting a couple of days for their...
Read full review of CyberArk Endpoint Privilege Manager »
Anonymous User
Senior Consultant at a tech services company
It's hard to find competent resellers/support.
Read full review of CyberArk Privileged Access Manager »
Shad Smith
Technical Architect at a tech vendor
The customer service is generally quite good, although if it's more complicated, you have to wait for it to be passed...
Read full review of CyberArk Privileged Access Manager »
Rahsaan Knights
Information Security Analyst III at a healthcare company
In the beginning (early 2017), we had some issues. We would have a discrepancy in what user support was telling us....
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Senior Manager of System Security at a tech services company
Customer Service: It's improved over the years and now is very fast and efficient. We've got a very good Italian...
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Carlos Augusto C.
Security Engineer at ITAM
Sometimes, support is not easy because you need to share the company's architecture. Maybe they are on time, but they...
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Dan Hines
Senior Technologist at a retailer
Technical support has been excellent. They have been really good and knowledgeable. They come out and help us out....
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Maarten22
Works at Liberty Global
This has been excellent for me. They always replied quickly, and most of the time the issue was resolved. The only...
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Anonymous User
Manager at a financial services firm
I have utilized CyberArk technical support for issues and this was very straightforward to work with. The response...
Read full review of CyberArk Privileged Access Manager »
Randhir-Singh
Principal Consultant, IAM Projects at a tech services company
I found techincal support is adequate. The Indian team is not so good. They are OK with helping, but not all of the...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Lead Systems Architect at IT Specialist LLC
I've never had to reach out to technical support.
Read full review of CyberArk Privileged Access Manager »
WarranGrin
Enterprise Cyber Security Advisor at a energy/utilities company
Overall, I would rate technical support at seven out of 10. We have had some major issues with the tool, but we have...
Read full review of CyberArk Endpoint Privilege Manager »
Anonymous User
IT Security Specialist I at a healthcare company
They are extremely knowledgeable. Sometimes I asked a question, and their first reply is the answer. Then, I have...
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Anonymous User
Technical Manager, System Division at a tech services company
Technical support is good. They have good technical teams around the world including southeast Asia.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Solution Engineer at a comms service provider
We worked directly with Venafi professional support, and our experience was excellent. Their technical support is...
Read full review of Venafi »
Anonymous User
Hyperautomation Architect at a insurance company
I work on the integration side, so I haven't dealt with CyberArk's tech support much. We only called them one time...
Read full review of CyberArk Identity »
Keith Dughi
Network Engineer at CalSTRS
I haven't used them myself, but I've been in the loop. The person driving the project at this point is somebody from...
Read full review of CyberArk Privileged Access Manager »
Rohan Basu
IT Manager at a tech services company
Technical support for CyberArk Privileged Access Manager is responsive. As for their timelines for completing...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
IT Security Specialist at a tech services company
Very good.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
CyberArk Consultant at a comms service provider
I rate support 7/10. Technical knowledge of the support staff is good. Sometimes it is a lengthy process to get to...
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KunalChandel
Corporate Vice President at a insurance company
We've had good relationships with their technical department. My team usually does more engineering. We work with...
Read full review of CyberArk Privileged Access Manager »

Review 1 of 30

Janki Gupta
Cloud Engineer at a tech services company
The technical support is good. They are knowledgeable and prompt.
Read full review of SentinelOne Singularity Cloud Security »
Sathvik Kallepalli
Cyber Defence Analyst at a media company
We regularly contact the technical support team about some UI glitches. We provide them with feedback on these...
Read full review of SentinelOne Singularity Cloud Security »
Tim Hayes
System Administrator at a wholesaler/distributor
I have not had to use technical support.
Read full review of SentinelOne Singularity Complete »
SouravGhosh1
Junior Cloud Engineer at Federal Bank of India
We have dealt with support in the past. They were helpful.
Read full review of SentinelOne Singularity Cloud Security »
Mike Ehlers
Global Senior Manager, Information Security at a manufacturing company
One of the best aspects of SentinelOne is its customer support. They are customer-driven and allow access to product...
Read full review of SentinelOne Singularity Identity »
Werner Lunow
CISO at a financial services firm
We have technical support that we can access, but I think it could be stronger. Currently, we deal with some local...
Read full review of SentinelOne Singularity Complete »
Ikechukwu Okorie
Managing Partner at Commsworth Solutions Limited
The solution's technical support is knowledgeable and straightforward.
Read full review of SentinelOne Singularity Cloud Data Security »
Gbemisola Osunrinde
Service Assurance Executive at Infoprive
SentinelOne's technical support is helpful and competent.
Read full review of SentinelOne Singularity Complete »
Mike Bulyk
IT Security Director at Athletic & Therapeutic Institute of Naperville, LLC
SentinelOne has consistently provided excellent support. While there were some initial challenges when we first...
Read full review of SentinelOne Singularity Cloud Security »
AANKITGUPTAA
Consultant at Pi DATACENTERS
While I haven't directly contacted support, I have used their documentation surrounding KPIs and have found them...
Read full review of SentinelOne Singularity Complete »
AshishGautam
IT Project Manager at Rajiv Gandhi Cancer Institute In India
I rate the technical support a ten out of ten. The support is very easy if you connect with global support. A company...
Read full review of SentinelOne Singularity Complete »
IT_Blue_Team_Person
Soc Analyst at a retailer
Most of the technical support team members I have spoken to at the level two and level three levels of support have...
Read full review of SentinelOne Singularity Complete »
Qais Qurbany
Senior IT Security Analyst at a comms service provider
I have raised a lot of tickets, and their support is very good. However, with other members, when we have raised...
Read full review of SentinelOne Singularity Complete »
Ganusha Alwis
Deputy General Manager at SLT Visioncom Pvt Ltd
I do not have much experience with technical support.
Read full review of SentinelOne Singularity Complete »
Anonymous User
Data Analyst at a legal firm
The technical support has been very helpful and responsive. I had no issues, and I am very happy with the outcome.
Read full review of SentinelOne Singularity Identity »
Anonymous User
Cyber Consultant at a consultancy
The technical support from SentinelOne Singularity Complete is very active and good, with a strong knowledge base...
Read full review of SentinelOne Singularity Complete »
Anonymous User
Sr. IT Systems Security Admin at a consultancy
The technical support team was quick to answer my question and their answer was precise. I didn't have to go back and...
Read full review of SentinelOne Singularity Complete »
Anonymous User
Cybersecurity Consulting Lead at a tech services company
In terms of if we need to send them some actual threat, they cannot manually verify it. That's the limitation of the...
Read full review of SentinelOne Singularity Complete »
Steve Pender
Managing Member at Pender & Associates
We very seldom needed to use technical support.
Read full review of SentinelOne Vigilance »
Anonymous User
Application Support Specialist at a non-tech company
Technical support has been really good.
Read full review of SentinelOne Singularity Complete »
Leonard Altamura
Security Architect at WaveLength Ind
I've only had one interaction with their tech support, but it was excellent. In situations where we're struggling...
Read full review of SentinelOne Singularity Complete »
AmitVerma3
Cloud Engineer at ACC Ltd
The technical support is highly knowledgeable and reliable in security matters. I would rate their support a nine out...
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
Solution Cloud Architect at a insurance company
We've had our support directly reach out to theirs. Sometimes they address items slowly; sometimes they are faster....
Read full review of SentinelOne Singularity Cloud Security »
SUPPHAKORN SIPHUMI
Solutions Architect at a tech services company
I have not used their support so far.
Read full review of SentinelOne Singularity Complete »
Anonymous User
Cyber Defence Analyst at Groww
SentinelOne Singularity Cloud Security's support is my favorite. They are easy to contact.
Read full review of SentinelOne Singularity Cloud Security »
Pritam Kanekar
AWS Cloud Engineer at ACC Ltd
The technical support is good. They've assisted us on multiple occasions with implementing new policies and creating...
Read full review of SentinelOne Singularity Cloud Security »
Kevin Thompson.
Director of information technology at Stuart & Branigin LLP
The technical support provided for SentinelOne Singularity Complete is a seven out of ten because the team takes...
Read full review of SentinelOne Singularity Complete »
Josh Vinson
Director, Information Technology at Premier Realty Group
My experience with SentinelOne's customer support has been mixed. We were performing a software upgrade for our...
Read full review of SentinelOne Singularity Complete »
Stephen Poot
Network and Security Engineer at a energy/utilities company
One of the nicest things about SentinelOne is their support. I never met a company which gives such fast, great...
Read full review of SentinelOne Singularity Complete »
Tanmay Bhattacharjee
Lead Security Engineer at Reward360 Global Services Pvt Ltd.
The technical support is the best. They can integrate our suggestions for security control into Cloud Native Security...
Read full review of SentinelOne Singularity Cloud Security »

Review 1 of 30

Technical Support

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