Compare CyberArk vs SentinelOne

CyberArk

Based on 318 reviews.

SentinelOne

Based on 361 reviews.

Latest Research

Buyer's Guide

CyberArk Endpoint Privilege Manager vs. SentinelOne Singularity Complete

July 2025

SentinelOne Singularity Complete vs. CyberArk Endpoint Privilege Manager

Updated: July 2025

Buyer's Guide

CyberArk Endpoint Privilege Manager vs. SentinelOne Singularity Complete

July 2025

CyberArk Endpoint Privilege Manager vs. SentinelOne Singularity Complete

Updated: July 2025

Overview

CyberArk is an information security company focused on privileged account security. The company's technology is deployed worldwide primarily in the financial services, energy, retail, and healthcare markets. As of September 2014, CyberArk had nearly 1,600 customers, including over 30 of the Fortune 100 and approximately 15% of the Global 2000. In June 2014, CyberArk filed with the Securities and Exchange Commission for an IPO, listing revenues of $66.2 million for 2013.

Information Not Available

Sample Customers

CyberArk Identity

MLB, Citi, Pfizer, SulAmerica, GE Capital, Shiseido

SentinelOne Singularity Complete

Havas, Flex, Estee Lauder, McKesson, Norfolk Southern, JetBlue, Norwegian airlines, TGI Friday, AVX, Fim Bank

Popular Solutions

CyberArk Privileged Access Manager

48 reviews

CyberArk Endpoint Privilege Manager

18 reviews

CyberArk Identity

16 reviews

SentinelOne Singularity Complete

89 reviews

SentinelOne Singularity Cloud Security

104 reviews

SentinelOne Singularity Identity

14 reviews

Top Industries

Financial Services Firm

14%

Computer Software Company

14%

Manufacturing Company

Government

Computer Software Company

16%

Financial Services Firm

11%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Sumit Chavan
Lead Consultant at a tech vendor
My use case involves users who have admin rights and who do not have admin rights. We control the activities of users...
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Adam Goldstein
Systems Engineer at a insurance company
As the Venafi administrator at my previous organization, which was a payments processor and software company handling...
Read full review of CyberArk Certificate Manager »
Sean Izor
Senior PAM Consultant at iC Consult GmbH
I started as a CyberArk administrator for a fairly large bank in the US. They are a large global company. They formed...
Read full review of CyberArk Privileged Access Manager »
IsaacHammond
Head of IT at Skutin Solutions
If I have a core banking application platform with users or privileged users accessing that particular environment, I...
Read full review of CyberArk Identity »
SJP
Solution Architect at a insurance company
We use CyberArk Secrets Management for applications that utilize GitLab, CI/CD pipelines, and Kubernetes. These are...
Read full review of CyberArk Secrets Management »

Review 1 of 5

Roftiel Constantine
Global Chief Information Security Officer at Barry-Wehmiller
We initially chose an EDR solution for its reporting capabilities, but quickly realized we needed a solution that...
Read full review of SentinelOne Singularity Identity »
Prathamesh Samant
Presales Manager at a tech services company
We have been using SentinelOne Singularity MDR for threat hunting and correlation, particularly when we identify if...
Read full review of SentinelOne Singularity MDR »
Satyavijay Chavan
Information Security Engineer at DataVigilant Infotech
As an engineer, I'm using the solution for managing infrastructure and security posture management. It's primarily...
Read full review of SentinelOne Singularity Cloud Security »
Josh Vinson
Director, Information Technology at Premier Realty Group
I use SentinelOne Singularity Complete on our servers, specifically in our remote desktop services environment. I...
Read full review of SentinelOne Singularity Complete »
Dennis Becker
Managing Director at MaDaTec GmbH
Speaking about the use cases for SentinelOne Vigilance, people are usually using these products for protecting their...
Read full review of SentinelOne Vigilance »

Review 1 of 5

Customer Service

Ana Navoa
Regional Product Manager at a tech services company
The solution's technical support is good. We have a team of qualified and certified support engineers.
Read full review of CyberArk Endpoint Privilege Manager »
Sourabh Patidar
IT Business Manager at a computer software company
I have not required technical support from CyberArk Secrets Management; we haven't needed any aggressive support, and...
Read full review of CyberArk Secrets Management »
Yagya Mishra
Security Managing Consultant at IBM
The technical support from CyberArk is quite impressive. They are responsive and provide detailed information when...
Read full review of CyberArk Privileged Access Manager »
Fabio Facchinetti
Solution Achitect at Var Group SpA
I don’t deal directly with customer support, but I've heard good things from my colleagues who do. They usually...
Read full review of CyberArk Endpoint Privilege Manager »
Jonathan Hawes
CyberArk PAS Administrator at L3Harris Technologies
There are two specific organizations within CyberArk that can provide customer assistance. The customer success team...
Read full review of CyberArk Privileged Access Manager »
BRUNO REYNAUD
Information Security Engineer - Pre-sales at a tech services company
The issue of technical support is crucial, as there are not many specialized partners available in Brazil to provide...
Read full review of CyberArk Privileged Access Manager »
Ebenezer D
Network Security & Data Management Admin at Digitaltrack
Technical support does not cause us issues. They are supporting us just fine. Presently, they are very good. That...
Read full review of CyberArk Endpoint Privilege Manager »
Syed Javid
Security Consultant at a financial services firm
The technical support is from the US. The only problem is that they reply during their own time zone. It has been a...
Read full review of CyberArk Privileged Access Manager »
RiyasAbdulkhader
Security Consultant at a financial services firm
There is room for improvement in customer service and support. Since I started with CyberArk products about seven...
Read full review of CyberArk Identity »
Karthik Raja
Co-Founder at Unique Performance Techsoft Pvt Ltd
It's difficult to get support, especially for issues affecting only one or two users. CyberArk support mainly focuses...
Read full review of CyberArk Endpoint Privilege Manager »
TeguhBudyantara
Professional Services Manager at PT Korelasi Persada Indonesia
I have not used the support from CyberArk Endpoint Privilege Manager.
Read full review of CyberArk Endpoint Privilege Manager »
Anonymous User
Senior Leader at a financial services firm
The support from CyberArk Enterprise Password Vault is good. I rate the support from CyberArk Enterprise Password...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Sr IT Security Spec at a financial services firm
The team that I work with is our in-house engineering team. I've had a conversation with CyberArk once last year...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Auditor de Sistemas y Procesos at a tech services company
The technical support is excellent. On a scale from one to ten, I would give the support a rating of ten.
Read full review of CyberArk Privileged Access Manager »
Theo Hughes
Cyber Security Engineer at a insurance company
A couple of years ago, I contacted the technical support for something small and a patch fixed it. I'd rate the...
Read full review of CyberArk Certificate Manager »
Miguel Angel Muñoz
Security Advisory Services (SAS) Business Growth Lead for Iberia at a computer software company
I would rate their technical support as eight out of 10. They are usually really good and quick about answering any...
Read full review of CyberArk Privileged Access Manager »
Rodney Dapilmoto
Systems Admin Analyst 3 at CPS Energy
CyberArk could use some improvement in their level of customer service. Sometimes, it can take more than a day before...
Read full review of CyberArk Privileged Access Manager »
JosephAndiwo
Private Wealth Advisor at Arima Fund Limited
Satisfactory and knowledgeable.
Read full review of CyberArk Identity »
Anonymous User
IT Security Architect at a comms service provider
Customer support has been very helpful and responsive. My customer success manager facilitated many calls with...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Security Lead at a insurance company
CyberArk support isn't the worst, but it's certainly not the best. I'd give it a six out of 10. They were responsive....
Read full review of CyberArk Privileged Access Manager »
WalwasaMulutazah Yahaya
Program Officer at Imagine Her
There are times when there is a delay in handling my inquiries via email. I would rate them an eight out of ten.
Read full review of CyberArk Identity »
Anonymous User
Manager Engineering at a comms service provider
We are satisfied with the technical support.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Information Security Advisor at a insurance company
CyberArk technical support is top notch. They provide ticketing and immediate escalation of issues, as well as direct...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Technical Lead IMSS at a computer software company
The tech support is amazing. If you have any issues that you need help with, the CyberArk support team reaches out...
Read full review of CyberArk Privileged Access Manager »
AtulGujar
Works at Airtel Africa PLC
The technical support from CyberArk is generally good. They adhere to SLAs, and most issues are resolved effectively....
Read full review of CyberArk Secure Cloud Access »
Bruce P
IT Manager at BCBS of MI
CyberArk support is pretty solid.
Read full review of CyberArk Privileged Access Manager »
Swapna-Bommarajupet
IEM tower manager at Capgemini
The technical support is good, and they fix any issues we have. However, the turnaround time for technical support is...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Security Engineer at a tech services company
The product is not very difficult to install. However, there are some considerations that need to be taken into...
Read full review of CyberArk Privileged Access Manager »
Keith Dughi
Network Engineer at CalSTRS
I haven't used them myself, but I've been in the loop. The person driving the project at this point is somebody from...
Read full review of CyberArk Privileged Access Manager »
Mateusz Kordeusz
IT Manager at a financial services firm
We don't often contact technical support, but when we do it, the response could be faster and better.
Read full review of CyberArk Privileged Access Manager »

Review 1 of 30

RAJ BATTIN
Jr. Cloud Engineer at a construction company
The response time needs improvement.
Read full review of SentinelOne Singularity Cloud Security »
Asim Naeem
Principal IT Security & Compliance at IBEX Holdings Ltd
The technical support team is quick to respond to and resolve our issues.
Read full review of SentinelOne Singularity Complete »
Chintan-Vyas
Associate Director at a financial services firm
Technical support could be better. I would rate it around six on a scale of one to ten.
Read full review of SentinelOne Singularity Complete »
AANKITGUPTAA
Consultant at Pi DATACENTERS
While I haven't directly contacted support, I have used their documentation surrounding KPIs and have found them...
Read full review of SentinelOne Singularity Complete »
ShashikaKodikara
Head of Cybersecurity at Technovage Solution
Our team has had a good experience with customer service and support.
Read full review of SentinelOne Singularity Complete »
Laurie Reynolds
Threat and Vulnerability Manager at GBG Plc
My impression of SentinelOne as a strategic security partner is very positive. In terms of support, for a lot of...
Read full review of SentinelOne Singularity Complete »
Prathamesh Samant
Presales Manager at a tech services company
The technical support from SentinelOne Singularity MDR rates at 7.5 out of 10.
Read full review of SentinelOne Singularity MDR »
Tichaona Ndoreka
Infrastructure Sup at Capital Development Services
The customer support for this solution is good.
Read full review of SentinelOne Singularity Complete »
MadhawaLiyanage
Head of Solutions and Cybersecurity at NGXESS
The technical support is good.
Read full review of SentinelOne Vigilance »
Maxwell Essuman.
Country Manager at Platview Technologies
The technical support is good.
Read full review of SentinelOne Singularity Complete »
Ian Sterling
Analyst Information Security at a healthcare company
I am blown away by their support. Every time I reach out to my customer service manager, they are returning questions...
Read full review of SentinelOne Singularity Complete »
Anonymous User
Director or IT Security at a educational organization
I have not personally contacted them, but my team has contacted them. Especially during deployment, they were very...
Read full review of SentinelOne Singularity Complete »
Anonymous User
Sr. Security Engineer at a financial services firm
The support team is hard to get a hold of.
Read full review of SentinelOne Singularity Complete »
Marc Vazquez
IT Manager at Telecorp Inc.
I've used technical support a few times and it's very good. They're very responsive and they alert you very quickly...
Read full review of SentinelOne Singularity Complete »
Anonymous User
Head of Information Technology at a healthcare company
Support is very good, and their help is immediate.
Read full review of SentinelOne Singularity Complete »
Anonymous User
Senior security consultant at a computer software company
Overall the technical support is good but we sometimes have difficulty getting a hold of them.
Read full review of SentinelOne Singularity Complete »
Daniel Caban
Vice President of Technology at J&N Stone
I only had to use technical support once because my email address had not been added to various websites they have,...
Read full review of SentinelOne Singularity Complete »
Reviewer314545
Director, Information Technology at a tech services company
Their support is top-notch. I have been in the business for thirty years, and I have dealt with just about every...
Read full review of SentinelOne Singularity Complete »
Anonymous User
Data Analyst at a legal firm
The technical support has been very helpful and responsive. I had no issues, and I am very happy with the outcome.
Read full review of SentinelOne Singularity Identity »
Anonymous User
Account Director
Excellent, they have customized reports on threats in our environment that we do not have knowledge of.
Read full review of SentinelOne Singularity Complete »
Anonymous User
IT Architect at a tech services company
The technical support teams' response time was good but they were lacking a deep understanding of the different...
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
IT Manager at a sports company
Their support is good. Whenever we have doubts, we get proper support. We connect with them and resolve the issue. I...
Read full review of SentinelOne Singularity Cloud Security »
Massimiliano De CÃ²
Socio Fondatore e Proprietario at 2DC srl
We haven't needed to contact technical support yet.
Read full review of SentinelOne Singularity Complete »
Anonymous User
SecOps Lead at a manufacturing company
We've had nothing but fantastic things to say about the support. Our technical account manager is great, and the...
Read full review of SentinelOne Singularity Complete »
Rae Jewell
Deputy Chief Information Officer at a computer retailer
The technical support team is probably the fastest in the industry at responding, and they do care when we have to...
Read full review of SentinelOne Singularity Complete »
Andre Pasqualette
IT Security Specialist at Tailor Security Tech
Their technical support for me is good. I am not involved in the deployment of the solution, but I have not heard any...
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
Global IT Security Administrator at a manufacturing company
Technical support is hit or miss. We have worked with some good agents and some less knowledgeable.
Read full review of SentinelOne Singularity Cloud Security »
Joseph Damian
IT Director at a wholesaler/distributor
We do not have a support package, so we pay per use, which is expensive. However, they are very professional and...
Read full review of SentinelOne Singularity Complete »
Anonymous User
IT Security Engineer at a healthcare company
I've contacted technical support multiple times. The level of satisfaction is 50/50. It depends on who picks up the...
Read full review of SentinelOne Singularity Complete »
Anonymous User
SDE II/ Senior SRE at a computer software company
They were helpful. They helped us with the configuration. They were available through the Zoom call. Initially, they...
Read full review of SentinelOne Singularity Cloud Security »

Review 1 of 30

Technical Support

No Data Available

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