Compare CyberArk vs Ping Identity

CyberArk is an information security company focused on privileged account security. The company's technology is deployed worldwide primarily in the financial services, energy, retail, and healthcare markets. As of September 2014, CyberArk had nearly 1,600 customers, including over 30 of the Fortune 100 and approximately 15% of the Global 2000. In June 2014, CyberArk filed with the Securities and Exchange Commission for an IPO, listing revenues of $66.2 million for 2013.

Information Not Available

Sample Customers

CyberArk Identity

MLB, Citi, Pfizer, SulAmerica, GE Capital, Shiseido

Venafi

Surescripts, CME Group, TD Bank Group, Aetna, MoneyGram, Zions Bancorp, Cisco

ForgeRock

Geico, Thomson Reuters, Salesforce, McKesson, Trinet, SKY, BNP Paribas, Deloitte, Capgemini, North Western University

Ping Identity Platform

Equinix, Land O'Lakes, CDPHP, Box, International SOS, Opower, VSP, Chevron, Truist, Academy of Art University, Northern Air Cargo, Repsol

Popular Solutions

CyberArk Privileged Access Manager

59 reviews

CyberArk Endpoint Privilege Manager

18 reviews

CyberArk Identity

13 reviews

ForgeRock

8 reviews

Ping Identity Platform

20 reviews

Top Industries

Educational Organization

28%

Financial Services Firm

12%

Computer Software Company

11%

Manufacturing Company

Financial Services Firm

25%

Computer Software Company

10%

Manufacturing Company

Insurance Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Sumit Chavan
Lead Consultant at a tech vendor
My use case involves users who have admin rights and who do not have admin rights. We control the activities of users...
Read full review of CyberArk Endpoint Privilege Manager »
Adam Goldstein
Systems Engineer at a insurance company
As the Venafi administrator at my previous organization, which was a payments processor and software company handling...
Read full review of Venafi »
Sean Izor
Senior PAM Consultant at iC Consult GmbH
I started as a CyberArk administrator for a fairly large bank in the US. They are a large global company. They formed...
Read full review of CyberArk Privileged Access Manager »
IsaacHammond
Head of IT at Skutin Solutions
If I have a core banking application platform with users or privileged users accessing that particular environment, I...
Read full review of CyberArk Identity »
Rajat-Jain
Senior Member Of Technical Staff at a energy/utilities company
We own a robotic process automation platform called UiPath. We use CyberArk Secrets Management to bring the...
Read full review of CyberArk Secrets Management »

Review 1 of 5

Trisha Bhola
Senior Associate at Cognizant
In AUS, there is an accredited open banking solution. We worked on a security profile using ForgeRock. We used four...
Read full review of ForgeRock »
Shruthi R Varikoti
Senior ServiceNow Developer at Wells Fargo
I work with Governance ( /categories/grc ), Risk, and Compliance ( /categories/grc )(GRC), IT Service Management...
Read full review of Ping Identity Platform »

Review 1 of 2

Customer Service

Adam Goldstein
Systems Engineer at a insurance company
Venafi's technical support is excellent, with even their first-tier support being in-house and highly competent. This...
Read full review of Venafi »
Iordanidis Iordanis
Procurement Manager at OTE Group
Technical support has been helpful and responsive. We are happy with their support.
Read full review of CyberArk Privileged Access Manager »
Gaurav Gaurav
Architect at a tech services company
Technical support has been excellent overall. We are pleased with their level of service.
Read full review of CyberArk Privileged Access Manager »
Anil Kumar 1
PAM Security Consultant at Cybersec Consulting
The technical support is very poor. We handle implementation for our clients, so we do not handle support after. We...
Read full review of CyberArk Privileged Access Manager »
Volodymir Kolisnyk
Security specialist at Kavitech
Customer support takes too much time to provide some response. When you open some cases, sometimes it takes one or...
Read full review of CyberArk Privileged Access Manager »
Anson Mani
Cyber Security Consultant at a financial services firm
I have contacted the technical support for the solution. I rate the technical support a nine out of ten.
Read full review of CyberArk Endpoint Privilege Manager »
Alex Lozikoff
Business Development Manager at Softprom by ERC
The customer service and support could be better. The response time could be better.
Read full review of CyberArk Privileged Access Manager »
Fabio Facchinetti
Solution Achitect at Var Group SpA
I don’t deal directly with customer support, but I've heard good things from my colleagues who do. They usually...
Read full review of CyberArk Endpoint Privilege Manager »
Amandeep Singh
Associate Manager at Wipro
I have contacted them multiple times. They helped me in a good way. Whenever I raised a ticket, depending on the...
Read full review of CyberArk Privileged Access Manager »
Ana Navoa
Regional Product Manager at a tech services company
The solution's technical support is good. We have a team of qualified and certified support engineers.
Read full review of CyberArk Endpoint Privilege Manager »
Th. B.
Senior Cybersecurity Manager at a financial services firm
Their technical support is good, but it can be better. Even if we provide everything required along with the ticket,...
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Carlos Augusto C.
Security Engineer at ITAM
Sometimes, support is not easy because you need to share the company's architecture. Maybe they are on time, but they...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
IT Security Architect at a comms service provider
Customer support has been very helpful and responsive. My customer success manager facilitated many calls with...
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Anonymous User
Project Manager at a tech services company
We have good support from support. They are very helpful.
Read full review of CyberArk Privileged Access Manager »
Je’rid Mccormick
Lead Automation Developer at COUNTRY Financial
Excellent service and quick responses with engineers who understand the product.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
IT Security Service Specialist at a manufacturing company
I'm not satisfied with technical support. In my previous experience, we were waiting a couple of days for their...
Read full review of CyberArk Endpoint Privilege Manager »
Anonymous User
Senior server administrator at a financial services firm
The tech support for CyberArk is definitely one of the best I've used, and I've been in IT for 35 years.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Presales Engineer at a tech services company
The technical support for this solution is very good. If I was to rate it on a scale of one to five, I would give it...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Director Information Security at a insurance company
I evaluate the technical support very highly. Although, the individuals who we worked with were very technical. If...
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Anonymous User
Contractor at a pharma/biotech company
They are fast. In some cases, they typically respond within one to two days. However, the response time can vary...
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Anonymous User
Technology Architect at a renewables & environment company
We called technical support a few times and they came back to us very quickly. They fixed our problems very quickly....
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karthikrajaraj
Technical Director at Unique Performance Techsoft Pvt Ltd
Excellent customer support.
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Nate Chiles
Privileged Access Management Engineer at a hospitality company
We subscribe to premium support, and it's been excellent, providing us with relatively rapid responses and overall...
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Anonymous User
Engineering Lead PAM
We have frequently worked with CyberArk technical support. In the last year their support has been changed. I would...
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AtulGujar
Works at Airtel Africa PLC
The technical support from CyberArk is generally good. They adhere to SLAs, and most issues are resolved effectively....
Read full review of CyberArk Secure Cloud Access »
GerryOwens
Founder at GoTab IT Risk Services
CyberArk is a growing company and their technical support has continued to grow and mature across the organization....
Read full review of CyberArk Privileged Access Manager »
YogananthamTheerthagiri
Channel Sales Manager at Cyber Knight Technologies FZ LLC
The product's technical support is only average. They need to improve their response time.
Read full review of CyberArk Endpoint Privilege Manager »
Deepak Sahani
Senior Manager, Cyber Security at OPTIV
The tool's support gets worse each year. Support is outsourced to smaller companies, which doesn't work fine. Its...
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Anonymous User
Information Technology Specialist (Contract role) at a tech services company
Initial call logging can be tedious at times. If you clearly articulate an issue yet are then required to collate...
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Richard Nagygyörgy
Product Manager at a tech services company
I have limited experience with technical support, but our customers like the support. In general, it appears to be fine.
Read full review of CyberArk Privileged Access Manager »

Review 1 of 30

Trisha Bhola
Senior Associate at Cognizant
We raised tickets asking for improvements, but sometimes we don't get the proper solution. They are responding, but...
Read full review of ForgeRock »
SandeepKumar30
Senior IAM Platform Enigeer at Loblaw Companies Limited
We have six to eight members who provide operational support for Ping Identity products. They perform day-to-day...
Read full review of Ping Identity Platform »
Yonca Yadigar
Product Manager at a financial services firm
The technical support team is very good; as soon as I email them, they contact me straight away.
Read full review of ForgeRock »
Artsiom Mkrtychan
Senior Software Engineer at EPAM Systems
My company does contact the solution's technical support from time to time in relation to the custom components that...
Read full review of Ping Identity Platform »
Mario Del Toro
CyberSecurity Executive IAM Engineer at Tata Consultancy
My experience with the support team is good.
Read full review of Ping Identity Platform »
Jatin Sawhney
Information Security Associate Manager at a tech services company
I would rate the support for this solution a three out of five because you can't depend entirely on them. You have to...
Read full review of ForgeRock »
Dilip Reddy
Ping Engineer at Equitable
If some access is denied to some users, then they can contact the support team for help you can help them fix...
Read full review of Ping Identity Platform »
Satish Shekhar Singh
IAM technical architect at Emprest Innovations Private Ltd
The support is good. If you have issues, they respond promptly. You just need to provide clear and detailed...
Read full review of Ping Identity Platform »
Reviewer345234
Associate General Manager at a tech services company
We had a good experience with the solution's technical support team.
Read full review of Ping Identity Platform »
Anonymous User
Sr IAM Consultant at a healthcare company
The customer support team is quite responsive and knowledgeable. Whenever I encounter any issues or require...
Read full review of Ping Identity Platform »
Anonymous User
Identity Architect at a financial services firm
The support for this solution is good.
Read full review of ForgeRock »
Sukhwinder Singh Sadioura
Sr. IAM Consultant at a marketing services firm
I have used technical support and they have a great team.
Read full review of ForgeRock »
Anonymous User
Clustercoördinator Vernieuwing en Ontwikkeling
Very good. Helped correctly. Bugs were fixed quickly.
Read full review of ForgeRock »
Tavernt Muchenje
Managing Director at I'curity Solutions
ForgeRock was born out of the open souced technology and users can use the community support without a license. Users...
Read full review of ForgeRock »
Anonymous User
Architecture Practice Lead at SKY TV New Zealand
3; on a scale from 1-5 (1=worst, 5=best).
Read full review of ForgeRock »
RafalStas
CEO at a tech services company
We've been in touch with technical support and have been satisfied with their services so far.
Read full review of Ping Identity Platform »
Mohamed Yassine Benomar
Cyber Security Consultant at a tech company
Their technical support is good.
Read full review of ForgeRock »
Anonymous User
Service Delivery Manager at a healthcare company
Technical support is good. There has been no negative feedback from my team.
Read full review of Ping Identity Platform »
Anonymous User
Solution Architect at a tech vendor
Support-wise, PingID is an eight out of ten because when my company faced a P1 incident or issue that company members...
Read full review of Ping Identity Platform »
Vyshakh Babji
Global Lead, Developer Relations at Popout, Inc.
The solution architect and the sales managers gave the initial support. PingID's support portal is confusing, and it...
Read full review of Ping Identity Platform »
Anonymous User
Level 3 it security engineer at a manufacturing company
We get support. The support engineers are good. They are quite proactive.
Read full review of Ping Identity Platform »
Senthil Kandhasamy
Solution Engineer at Sennovate Inc
I provide full support in the application integration for our customers.
Read full review of ForgeRock »
Anonymous User
President at a tech services company
The technical support is fine and we have not had any issues.
Read full review of ForgeRock »
Anonymous User
Sales Representative at a comms service provider
I have not needed to contact support yet.
Read full review of Ping Identity Platform »
Anonymous User
Manager at a consultancy
Technical support needs improvement. We have raised many cases but every time I call, they don't support. You need to...
Read full review of ForgeRock »
Anonymous User
Lead IAM manager at a tech services company
The technical support is not proactive. If an issue or concern is raised, the support person must jump on a call as...
Read full review of Ping Identity Platform »
Anonymous User
Solution Architect at a computer software company
Technical support for PingFederate is fine.
Read full review of Ping Identity Platform »
Anonymous User
Structural Engineer II at a manufacturing company
I have opened a case, and the tech support responded quickly. I google the issues.
Read full review of Ping Identity Platform »
Ppp_Ppp
Regional IT Application Owner at a manufacturing company
I've never reached out for technical support due to the fact that we have an internal team here in Germany. They are...
Read full review of Ping Identity Platform »
Bino Yohannan
Technology Architect at a tech services company
It's awesome. Instant responses on support calls.
Read full review of ForgeRock »

Review 1 of 30

Technical Support

No Data Available

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