Compare CyberArk vs McAfee

CyberArk

Based on 170 reviews.

McAfee

Based on 228 reviews.

Latest Research

Trellix Endpoint Security vs. McAfee MVISION Endpoint

Updated: September 2022

Overview

CyberArk is an information security company focused on privileged account security. The company's technology is deployed worldwide primarily in the financial services, energy, retail, and healthcare markets. As of September 2014, CyberArk had nearly 1,600 customers, including over 30 of the Fortune 100 and approximately 15% of the Global 2000. In June 2014, CyberArk filed with the Securities and Exchange Commission for an IPO, listing revenues of $66.2 million for 2013.

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Sample Customers

Popular Solutions

CyberArk Privileged Access Manager

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Top Industries

Comms Service Provider

18%

Computer Software Company

17%

Financial Services Firm

13%

Government

Comms Service Provider

22%

Computer Software Company

22%

Government

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Aakash Chakraborty
IEM Consultant at IC Consult
We use the solution as a vault for whatever passwords we use for connecting to an API or job services. The admin...
Read full review of CyberArk Enterprise Password Vault »
SatishIyer
Assistant Vice President at a financial services firm
I work with the infrastructure access team in my organization and we have CyberArk as a primary solution along with a...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
IT Security Service Specialist at a manufacturing company
We use CyberArk Endpoint Privilege Manager mainly for privilege management.
Read full review of CyberArk Endpoint Privilege Manager »
Anonymous User
Chief Catalyst at a tech services company
We primarily use the solution for cloud security, cloud compliance, and best practices compliance. Essentially, other...
Read full review of C3M Cloud Control »
Anonymous User
Solution Architect at a tech services company
We've used the product for some single sign-on use cases.
Read full review of CyberArk Identity »

Review 1 of 5

Anonymous User
Cybersecurity Manager at a manufacturing company
This solution is our go-to for your basic antivirus scans. Most of the stuff that we have is standalone. It's all...
Read full review of McAfee Advanced Threat Defense »
Anonymous User
Management Executive at a security firm
We are a consulting house for various clients. We provide consultancy to our clients in terms of which product they...
Read full review of McAfee Total Protection for Data Loss Prevention »
Salleh Kodri
Solution architect at CSP
I'm a consultant. One of my clients was experiencing attacks on one of his endpoints, so we installed McAfee MVISION...
Read full review of McAfee MVISION Endpoint Detection and Response »
Anonymous User
Sr. Product Management Specialist at a comms service provider
We are a managed service provider and the McAfee Vulnerability Manager for Databases is one of the products that we...
Read full review of McAfee Vulnerability Manager for Databases »
Ermal Galo
Information Security Officer at a financial services firm
We primarily use the solution as an antivirus, a client antivirus. We have a license for device control from where we...
Read full review of McAfee MVISION ePO »

Review 1 of 5

Customer Service

Song Ye
Senior System Engineer at a transportation company
We open the cases. We have made phone calls. We have engaged the professional services and the consulting services to...
Read full review of CyberArk Privileged Access Manager »
Syed Javid
Security Consultant at a financial services firm
The technical support is from the US. The only problem is that they reply during their own time zone. It has been a...
Read full review of CyberArk Privileged Access Manager »
Jan Strnad
Security Architect at AutoCont CZ a. s.
In terms of the technical support for CyberArk Privileged Access Manager, I sometimes contact the service engineer in...
Read full review of CyberArk Privileged Access Manager »
Salif Bereh
Consultant at a consultancy
I would rate WALLIX support at six out of ten, while CyberArk's support is a seven. The reason it's a seven is that...
Read full review of CyberArk Privileged Access Manager »
Oupa Mpe
Solutions Architect at a tech services company
Technical support has been good in terms of answering the required quick question in order to address the solution...
Read full review of Centrify Endpoint Services [EOL] »
Sumit Batabyal
Security Team Lead at a tech services company
They are very helpful for us whenever we have any questions.
Read full review of CyberArk Privileged Access Manager »
Felicia Ussery
Identity and Access Management Analyst at Security Finance Corporation
The solution has good technical support.
Read full review of CyberArk Identity »
Aakash Chakraborty
IEM Consultant at IC Consult
I've never dealt with technical support. I'm more of an end user in this case. We rarely have to literally dig down...
Read full review of CyberArk Enterprise Password Vault »
Anonymous User
Director Information Security at a insurance company
I evaluate the technical support very highly. Although, the individuals who we worked with were very technical. If...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Security Technical Consultant at a tech services company
Technical support is 8/10; level of engagement depends on severity of problem.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Information Security Engineer II at a healthcare company
Customer support for this product still needs some improvement.
Read full review of CyberArk Enterprise Password Vault »
Anonymous User
Security Delivery Analyst at a computer software company
The technical support is very good in general but could provide more help when upgrading.
Read full review of CyberArk Enterprise Password Vault »
Anonymous User
CyberArk Consultant at a comms service provider
I rate support 7/10. Technical knowledge of the support staff is good. Sometimes it is a lengthy process to get to...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Information security engineer/ business owner
I'm not a fan of technical support with CyberArk. It's like jumping through red tape and hoops. Quite frankly, it's...
Read full review of CyberArk Privileged Access Manager »
Ashish Pandey
Technical Manager at a tech services company
There is not seamless stability in the support. Sometimes, we don't have any level of support which is required when...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Senior Presale - BU Information Security at a tech services company
I have not contacted technical support. I deal in the presales department. I don't manage the technical aspects of...
Read full review of CyberArk Enterprise Password Vault »
Anonymous User
Security Engineer at a tech services company
The product is not very difficult to install. However, there are some considerations that need to be taken into...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Information Security Advisor at a insurance company
CyberArk technical support is top notch. They provide ticketing and immediate escalation of issues, as well as direct...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Cybersecurity Engineer at a healthcare company
Their technical support is good, but some of their documentation lacks details for people who aren't super technical....
Read full review of CyberArk Privileged Access Manager »
Anonymous User
User at a pharma/biotech company
Thus far technical support is excellent. We haven't had any issues or difficulties.
Read full review of CyberArk Enterprise Password Vault »
Ebenezer D
Network Security & Data Management Admin at Digitaltrack
Technical support does not cause us issues. They are supporting us just fine. Presently, they are very good. That...
Read full review of CyberArk Endpoint Privilege Manager »
Anonymous User
Core Analyst/ Server Admin at a comms service provider
This is coming from a person who spent two-and-a-half years in customer support, so I do have a certain amount of...
Read full review of CyberArk Privileged Access Manager »
Stephen Brittain
Security Analyst at a insurance company
The technical support does a good job. Sometimes, it takes you a little bit to get to the right person. As they grow,...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
IT Security Engineer at a tech services company
Customer Service: It's good. Technical Support: It's good.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Security Architect at a financial services firm
We did not need to contact technical support.
Read full review of CyberArk Enterprise Password Vault »
Dharmendra Kumar
Manager at a financial services firm
The support team from CyberArk Privileged Access Manager is very good.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
IT Support Specialist / Project Lead at a energy/utilities company
Our experience with tech support has been positive with slight delays due to the location of some of the deep-level...
Read full review of CyberArk Privileged Access Manager »
Maarten22
User at Liberty Global
This has been excellent for me. They always replied quickly, and most of the time the issue was resolved. The only...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
IT Security Specialist at a tech services company
Very good.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Technical consultant at a healthcare company
Technical support is good but the problem is when we are using the application side. The support people have a...
Read full review of CyberArk Privileged Access Manager »

Review 1 of 30

Jerry Oniye
Group General Manager at Mandilas Toyota
We have in-house support with McAfee. That said, we haven’t had any problems. Once we installed it, then we had our...
Read full review of McAfee MOVE AntiVirus »
Vishal Khare
IT manager at a wholesaler/distributor
The technical support is good.
Read full review of McAfee MOVE AntiVirus »
SanjeetkumarSingh
Senior manager at Wipro Limited
I've never dealt with technical support. I would not be able to rate their services.
Read full review of McAfee MOVE AntiVirus »
Amlan Sahoo
Systems-Engineer at a tech services company
Customer Service: Customer service is very good. Technical Support: Technical support is very good.
Read full review of McAfee ESM »
BharatUjenia
Sr. Group Manager - Enterprise IT at WNS Global Services
The technical support is a mixed bag. They don't always like to believe that there is a problem with the solution....
Read full review of McAfee Web Protection »
Prasanna VA
Senior Technical Manager at Incedo Inc.
We have been in touch with the McAfee technical support. They also struggled with a problem we had with an infected...
Read full review of McAfee MVISION Endpoint »
Craig Meads
Managing Director at Computer Wise
I would rate technical support at a ten out of ten. They have been great. We have found them to be helpful and...
Read full review of McAfee MVISION Endpoint »
Ilan Amir
Global IT Manager at a pharma/biotech company
I'm working with a security company called Intensity. After doing my own PoC, and also checking an IBM solution, I...
Read full review of McAfee Complete Data Protection »
Oliver Rodrigues
Senior Network Security Planning at Ooredoo Kuwait
I would rate technical support an eight out of ten. They do help to resolve issues quickly, but sometimes the...
Read full review of McAfee ePolicy Orchestrator »
AHmadMhedat
Senior Network Security Engineer
If we would rate technical support from one to ten, they would be an eight.
Read full review of McAfee Network Security Platform »
LeonWessels
IT Security Manager at Telecommunications Services of Trinidad & Tobago Limited (TSTT)
I rate McAfee support seven out of 10. We haven't opened a ticket with McAfee for the new product, but I would say...
Read full review of McAfee Active Response »
Laeeq Ahmed
IT Security Lead at a tech services company
Tech support is not good. They don't respond to issues in a timely manner. We need to call up the account managers,...
Read full review of McAfee ESM »
Anonymous User
Security Professional
Customer Service: We were a McAfee EMEA Premier Managed Service Provider at the time, so we had no problems getting...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Junior Product Consultant at a tech services company
Their technical support is good. It is better than Symantec.
Read full review of McAfee Network Security Platform »
Aggry Motlhwa
IT Security Specialist at Commercial Bank of Ethiopia
I've contacted the technical support for McAfee MVISION Endpoint Detection and Response many times. It takes time for...
Read full review of McAfee MVISION Endpoint Detection and Response »
Ermal Galo
Information Security Officer at a financial services firm
We haven't required technical support in the last few years. Everything that has to be done, we have done it by...
Read full review of McAfee MVISION ePO »
Anonymous User
Lead IT Specialist at a tech services company
When you first contact technical support, they simply show you articles. It is only after it is escalated that a...
Read full review of McAfee MOVE AntiVirus »
Anonymous User
System Engineer at Inbox Business Technologies
Their support is really good. I would rate it a nine out of ten. I have never any issues with their support. They...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
CIO & Information manager at a leisure / travel company
Technical support is good.
Read full review of McAfee MVISION Endpoint »
Anonymous User
Cyber Security Consultant at a tech services company
The technical support is pretty poor.
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Systems Architect at a educational organization
The technical support comes without charge. As a general rule, when it comes to companies, IT divisions provide...
Read full review of McAfee MOVE AntiVirus »
AndyNoble
Head of Operational Excellence at a pharma/biotech company
I've never contacted technical support, I cannot speak to how helpful or responsive they are.
Read full review of McAfee MOVE AntiVirus »
itmanager1231232
IT Manager at a tech services company
It has good technical support, which is available around the clock. You can call up anytime and get whatever you...
Read full review of McAfee ESM »
Anonymous User
Information Security Officer at a tech services company
They take a long time, and the technical person who comes from support doesn't seem to be knowledgeable. When...
Read full review of McAfee ESM »
Anonymous User
Information Security Analyst at a tech services company
Customer Service: I give customer service a 7 out of 10. Technical Support: I give technical support a 7 out of 10.
Read full review of McAfee ESM »
Anonymous User
Lead architect at a computer software company
I have never directly contacted McAfee's technical support.
Read full review of McAfee MOVE AntiVirus »
Anonymous User
Mgr. ICT-Services at a comms service provider
The support for McAfee MVISION Endpoint is okay. I have no complaints about it. On a scale of one to five, where one...
Read full review of McAfee MVISION Endpoint »
Satyaprakash Singh
Technical Executive at Digitaltrack
McAfee has good support and they are very responsive.
Read full review of McAfee MVISION Endpoint »
Anonymous User
cybersecurity specialist at a mining and metals company
That's a question I can't answer because I haven't had to deal with them, personally. In general, when we're having...
Read full review of McAfee ePolicy Orchestrator »
JonathanChawatama
IT Security Consultant at ZOL Zimbabwe
McAfee technical support is ok, but we do not contact them very often. Every year, they impose certifications on us,...
Read full review of McAfee ePolicy Orchestrator »

Review 1 of 30

Technical Support

No Data Available

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