Compare CyberArk vs McAfee

CyberArk

Based on 323 reviews.

McAfee

Based on 142 reviews.

Overview

CyberArk is an information security company focused on privileged account security. The company's technology is deployed worldwide primarily in the financial services, energy, retail, and healthcare markets. As of September 2014, CyberArk had nearly 1,600 customers, including over 30 of the Fortune 100 and approximately 15% of the Global 2000. In June 2014, CyberArk filed with the Securities and Exchange Commission for an IPO, listing revenues of $66.2 million for 2013.

Information Not Available

Sample Customers

CyberArk Certificate Manager

Surescripts, CME Group, TD Bank Group, Aetna, MoneyGram, Zions Bancorp, Cisco

CyberArk Identity

MLB, Citi, Pfizer, SulAmerica, GE Capital, Shiseido

McAfee Application Control

Contec

Popular Solutions

CyberArk Privileged Access Manager

42 reviews

CyberArk Endpoint Privilege Manager

15 reviews

CyberArk Identity

15 reviews

McAfee ePolicy Orchestrator

7 reviews

McAfee Complete Data Protection

5 reviews

McAfee Total Protection for Data Loss Prevention

2 reviews

Top Industries

Financial Services Firm

14%

Computer Software Company

11%

Manufacturing Company

10%

Government

Financial Services Firm

10%

Manufacturing Company

10%

Computer Software Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Sumit Chavan
Lead Consultant at a tech vendor
My use case involves users who have admin rights and who do not have admin rights. We control the activities of users...
Read full review of CyberArk Endpoint Privilege Manager »
Hariharan Thangasamy
Cybersecurity Delivery Analyst at a tech vendor
The main use cases for CyberArk Identity help us to strengthen security to protect sensitive data centers and...
Read full review of CyberArk Identity »
Sean Izor
Senior PAM Consultant at a tech services company
I started as a CyberArk administrator for a fairly large bank in the US. They are a large global company. They formed...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Solution Engineer at a comms service provider
I work in telecom. I am not only working with Certificate Manager; I am also working with other CyberArk products....
Read full review of CyberArk Certificate Manager »
Anonymous User
Associate Director at a legal firm
My use cases for CyberArk IGA Powered by Zilla are identity and access management and governance, focusing on...
Read full review of CyberArk IGA Powered by Zilla »

Review 1 of 5

Binu Haneef
System Administrator at a media company
We are using many components such as Drive Encryption, DLP, Threat Prevention, Advanced Threat Prevention, and Web...
Read full review of McAfee ePolicy Orchestrator »
Wahidur Rahman
Senior Executive Officer at a financial services firm
Our primary use case for this solution is activity, authentication, and scans for audit purposes and priority...
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
VivekGupta7
DGM at a financial services firm
McAfee Web Protection is for our entire system, regardless of the brand. It is implemented in all systems through an...
Read full review of McAfee Web Protection [EOL] »
Anonymous User
Information Security Analyst at a real estate/law firm
My major use case for McAfee Complete Data Protection is for DLP. McAfee Complete Data Protection helps to prevent...
Read full review of McAfee Complete Data Protection »
Kalidas Mangle
Sr. System Engineer at a tech vendor
We are working with McAfee Total Protection for Data Loss Prevention and Trellix products in our environment, but not...
Read full review of McAfee Total Protection for Data Loss Prevention »

Review 1 of 5

Customer Service

Abdul Durrani
Security Manager at a tech vendor
In terms of tech support, I have had a positive experience with ManageEngine support, and I wish that a similar...
Read full review of CyberArk Privileged Access Manager »
BRUNO REYNAUD
Information Security Engineer - Pre-sales at a tech services company
I rate the support of CyberArk Identity a seven out of ten.
Read full review of CyberArk Identity »
Joble John
Vice President - Global Head of Privilege Access Management, Data Services and Certification at a financial services firm
As my company has a partnership with CyberArk, we don't face any challenges with the support part. I rate the...
Read full review of CyberArk Identity »
Venu Sunkara
Lead System Operation Engineer at a tech services company
The customer support was great.
Read full review of CyberArk Certificate Manager »
ProbalThakurta
Senior Partner at a tech consulting company
The tool’s support is neither good nor bad. You need to wait a long time to get to the support.
Read full review of CyberArk Identity »
Gaurav Gaurav
Architect at a tech services company
Technical support has been excellent overall. We are pleased with their level of service.
Read full review of CyberArk Privileged Access Manager »
Mohammed Talukdar
Enterprise Architect - Information Security at a aerospace/defense firm
Technical support is very good. They are helpful. We have no complaints about the level of support we receive.
Read full review of CyberArk Endpoint Privilege Manager »
RiaanDu Preez
Senior Cyber Security Specialist Architect at a tech consulting company
I would rate technical support from CyberArk a nine out of ten; there's always space for improvement.
Read full review of CyberArk Identity »
BRUNO REYNAUD
Information Security Engineer - Pre-sales at a tech services company
I rate the support of C3M Cloud Control a six out of ten.
Read full review of C3M Cloud Control [EOL] »
Sathesh-Thangaraju
Technical Support Analyst at a consultancy
Support is available through different models, depending on the license agreement. Dedicated customer support...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
IT Security Architect at a comms service provider
CyberArk's support team is knowledgeable and helpful, consistently responding on time. If the assigned support person...
Read full review of CyberArk Secrets Management »
Anonymous User
Technical Consultant at a computer software company
One of the product's strengths is the large international user community. Often, you don't need to speak directly to...
Read full review of CyberArk Endpoint Privilege Manager »
Anonymous User
Owner at a tech consulting company
It can take time before you get a solution. Frequently, we have already solved it ourselves. CyberArk is re-arranging...
Read full review of CyberArk Privileged Access Manager »
Padmanabha Hegde
Manager at a computer software company
The technical support is quite good, but we have had issues with logs filling up and not always getting accurate...
Read full review of CyberArk Endpoint Privilege Manager »
Ashish Pandey
Delivery Manager at a tech vendor
I would rate CyberArk's customer support as a seven out of ten. The rating stems from the fact that sometimes...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Project Manager at a tech services company
We have good support from support. They are very helpful.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Assistant System Engineer at a consultancy
The support from Certificate Manager needs improvement. I would rate the technical support a seven out of ten.
Read full review of CyberArk Certificate Manager »
Rodney Dapilmoto
Systems Admin Analyst 3 at a energy/utilities company
CyberArk could use some improvement in their level of customer service. Sometimes, it can take more than a day before...
Read full review of CyberArk Privileged Access Manager »
Sack Pephirom
Senior Security Engineer at a financial services firm
For what I was using technical support for, they were really knowledgeable. They were able to resolve the issues that...
Read full review of CyberArk Privileged Access Manager »
Ashish Pandey
Delivery Manager at a tech vendor
CyberArk support is absolutely professional. There is dedicated support with defined SLAs, and for any architectural...
Read full review of CyberArk Secrets Management »
Felicia Ussery
Identity and Access Management Analyst at a financial services firm
The solution has good technical support.
Read full review of CyberArk Identity »
Nawaz Sarwar
Consultant at a tech vendor
Their technical support is good. They provide solutions and also the documentation if you ask. If you cannot find...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Iam Engineer at a tech services company
I would give the technical support a 9/10 rating. It has superb technical support for U.S. clients. However, for...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Presales Engineer at a tech services company
The technical support for this solution is very good. If I was to rate it on a scale of one to five, I would give it...
Read full review of CyberArk Privileged Access Manager »
Nigel Miller
Information Security Leader at a government
If there is an area that has room for improvement, it's probably working with their support and getting people on the...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Security Expert at a tech services company
The technical support for our customers is primarily handled by ourselves, with CyberArk technical support to fall...
Read full review of CyberArk Privileged Access Manager »
BrettZych
Identity and Access Management Advisor at a energy/utilities company
Technical support has been good, even great. They have come in and assisted us whenever we had issues. If there was...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Information Security Engineer at a international affairs institute
The support is always very responsive, accurate, and complete in their solutions. I've always had a personal contact...
Read full review of CyberArk Privileged Access Manager »
SiddharthSingh1
Software Development Engineer 2 at a computer software company
The vendor support is good; we can raise tickets in their support system, and typically a developer is assigned...
Read full review of CyberArk Certificate Manager »
Bruce P
IT Manager at a insurance company
CyberArk support is pretty solid.
Read full review of CyberArk Privileged Access Manager »

Review 1 of 30

Victor Akidiva
CEO at a tech services company
There are instances where McAfee interferes with business applications. So, in those cases, we require an...
Read full review of McAfee Complete Data Protection »
Kamal Abdelrahman
Country Manager at a tech services company
In general the technical is average. Not great but not bad.
Read full review of McAfee Total Protection for Data Loss Prevention »
Wahidur Rahman
Senior Executive Officer at a financial services firm
I would rate the technical support of this solution a seven, on a scale from one to 10, with one being the worst and...
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
Kamal Abdelrahman
Country Manager at a tech services company
I would rate McAfee technical support as a seven. Improvements could be made in response time or quality as all of...
Read full review of McAfee Total Protection for Data Loss Prevention »
VivekGupta7
DGM at a financial services firm
While they are knowledgeable, they are not very easily accessible. We need to book a call. Often, we'll first get...
Read full review of McAfee Total Protection for Data Loss Prevention »
Vincent Watti
Owner at a manufacturing company
The support is good. We've interacted with them directly a few times.
Read full review of McAfee ePolicy Orchestrator »
Vincent Watti
Owner at a manufacturing company
McAfee's technical support is a bit of a letdown. Also, there's no good support within our region. The people who are...
Read full review of McAfee ePolicy Orchestrator »
Vivek Sathaye
Director at a tech services company
The support from McAfee Total Protection for Data Loss Prevention could improve.
Read full review of McAfee Total Protection for Data Loss Prevention »
Jagdish Lomte
Founder & CEO at a consultancy
The support from McAfee Total Protection for Data Loss Prevention is good. However, if they provided 24 hours a day...
Read full review of McAfee Total Protection for Data Loss Prevention »
Erika Valiente
Product Manager at a computer software company
The support from McAfee Web Protection could improve. The quality of support depends on who you end up getting on the...
Read full review of McAfee Web Protection [EOL] »
Meleria Mangaring
Solutions Engineer at a wholesaler/distributor
McAfee offers very good technical support and we have been very happy with its capabilities. We find support to be...
Read full review of McAfee Total Protection for Data Loss Prevention »
Shreyansh Sharma
Instrument and Control Engineer at a energy/utilities company
We have found the technical support to be very helpful. They are responsive and available when we need them to help...
Read full review of McAfee ePolicy Orchestrator »
AdnanButt
Service Security Specialist
Technical support is good. We've been largely satisfied with them so far.
Read full review of McAfee Complete Data Protection »
Anonymous User
cybersecurity specialist at a mining and metals company
That's a question I can't answer because I haven't had to deal with them, personally. In general, when we're having...
Read full review of McAfee ePolicy Orchestrator »
Kalidas Mangle
Sr. System Engineer at a tech vendor
I would give customer support a rating of ten.
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
Chief Information Security Officer at a venture capital & private equity firm
Their technical support is average.
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
IT Consultant at a tech consulting company
Customer Service: The McAfee customer service is great. As mentioned in my earlier review, this is a top 10 customer...
Read full review of McAfee Web Protection [EOL] »
Amer-Alkhawaldeh
Presales Manager at a computer software company
Essentially, as a service delivery partner, we are also technical support to some level.
Read full review of McAfee Complete Data Protection »
Sanjit Achary
Senior Manager at a tech services company
We've been in touch with technical support in the past. They've been quite good. We've been satisfied with their...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Sr. Product Management Specialist at a comms service provider
The technical support is good, but it could be better.
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
Anonymous User
Business Analyst at a consultancy
Another person is responsible for dealing with technical support, so I do not have experience with them.
Read full review of McAfee Web Protection [EOL] »
Anonymous User
Information Security Analyst at a real estate/law firm
I have dealt with technical support from McAfee Complete Data Protection. It just depends on where I get the person....
Read full review of McAfee Complete Data Protection »
Pankaj Nagpal
Chief Information Security Officer at a healthcare company
Technical support has not been helpful for us. We tried to reach out during the implementation process and were given...
Read full review of McAfee Total Protection for Data Loss Prevention »
Jagadeesh Amarnath
Senior Technical Team Lead at a tech consulting company
The technical support is good. It's easy for us to reach support whenever we experience any issues. They put us right...
Read full review of McAfee Complete Data Protection »
PankajKumar24
IT Manager at a tech services company
I would rate the quality of support from Trellix as eight points.
Read full review of McAfee ePolicy Orchestrator »
AjitKumar
Technical Security Engineer at a computer software company
I am satisfied with the customer service/technical
Read full review of McAfee Complete Data Protection »
JonathanChawatama
IT Security Consultant at a comms service provider
McAfee technical support is ok, but we do not contact them very often. Every year, they impose certifications on us,...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
System Engineer at a tech services company
Their support is really good. I would rate it a nine out of ten. I have never any issues with their support. They...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Cyber Security at a tech services company
Technical support was good for what we needed. We just needed some support on the original install and set up, and we...
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
IT Manager at a financial services firm
Technical support is good. They are timely in responding.
Read full review of McAfee Total Protection for Data Loss Prevention »

Review 1 of 30

Technical Support

No Data Available

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