Compare CyberArk vs McAfee

CyberArk

Based on 302 reviews.

McAfee

Based on 136 reviews.

Overview

CyberArk is an information security company focused on privileged account security. The company's technology is deployed worldwide primarily in the financial services, energy, retail, and healthcare markets. As of September 2014, CyberArk had nearly 1,600 customers, including over 30 of the Fortune 100 and approximately 15% of the Global 2000. In June 2014, CyberArk filed with the Securities and Exchange Commission for an IPO, listing revenues of $66.2 million for 2013.

Information Not Available

Sample Customers

Venafi

Surescripts, CME Group, TD Bank Group, Aetna, MoneyGram, Zions Bancorp, Cisco

CyberArk Identity

MLB, Citi, Pfizer, SulAmerica, GE Capital, Shiseido

McAfee Application Control

Contec

Popular Solutions

CyberArk Privileged Access Manager

56 reviews

CyberArk Endpoint Privilege Manager

19 reviews

CyberArk Identity

12 reviews

McAfee ePolicy Orchestrator

7 reviews

McAfee Complete Data Protection

6 reviews

McAfee Total Protection for Data Loss Prevention

5 reviews

Top Industries

Financial Services Firm

14%

Computer Software Company

13%

Educational Organization

13%

Manufacturing Company

Financial Services Firm

15%

Computer Software Company

11%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Sumit Chavan
Lead Consultant at a tech vendor
My use case involves users who have admin rights and who do not have admin rights. We control the activities of users...
Read full review of CyberArk Endpoint Privilege Manager »
Adam Goldstein
Systems Engineer at a insurance company
As the Venafi administrator at my previous organization, which was a payments processor and software company handling...
Read full review of Venafi »
Sean Izor
Senior PAM Consultant at iC Consult GmbH
I started as a CyberArk administrator for a fairly large bank in the US. They are a large global company. They formed...
Read full review of CyberArk Privileged Access Manager »
IsaacHammond
Head of IT at Skutin Solutions
If I have a core banking application platform with users or privileged users accessing that particular environment, I...
Read full review of CyberArk Identity »
Rajat-Jain
Senior Member Of Technical Staff at a energy/utilities company
We own a robotic process automation platform called UiPath. We use CyberArk Secrets Management to bring the...
Read full review of CyberArk Secrets Management »

Review 1 of 5

ObaseunAwoyinfa
Security Consultant at Trinexia
For any type of protection strategy, the natural use cases involve protecting sensitive data that shouldn't be...
Read full review of McAfee Complete Data Protection »
VivekGupta7
DGM at a financial services firm
McAfee Web Protection is for our entire system, regardless of the brand. It is implemented in all systems through an...
Read full review of McAfee Web Protection [EOL] »
Wahidur Rahman
Senior Executive Officer at United Commercial Bank Limited
Our primary use case for this solution is activity, authentication, and scans for audit purposes and priority...
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
PankajKumar24
IT Manager at Gigabit Technologies Pvt Ltd
The use cases for McAfee ePolicy Orchestrator ( /products/mcafee-epolicy-orchestrator-reviews ) involve deploying...
Read full review of McAfee ePolicy Orchestrator »
Akhtar Hussain Rizvi
Deputy Group Manager - Systems at Titan Company Ltd
The solution is mainly used for sensitive data protection.
Read full review of McAfee Total Protection for Data Loss Prevention »

Review 1 of 5

Customer Service

Alex Lozikoff
Business Development Manager at Softprom by ERC
The customer service and support could be better. The response time could be better.
Read full review of CyberArk Privileged Access Manager »
S Azeem
Senior Technology Manager at a outsourcing company
CyberArk Enterprise Password Vault's technical support team is good. Whenever we require any help, they assist us...
Read full review of CyberArk Privileged Access Manager »
Jan Strnad
Security Architect at AutoCont CZ a. s.
In terms of the technical support for CyberArk Privileged Access Manager, I sometimes contact the service engineer in...
Read full review of CyberArk Privileged Access Manager »
Omar_Jaimes
Cybersecurity Architecture Manager at Data Warden
The technical support is really excellent. However, if you don't have a certification, it is impossible for you to...
Read full review of CyberArk Privileged Access Manager »
Frank Tingle
Solutions Architect at Sonatype
I've not had to use it, had no experience with it.
Read full review of CyberArk Identity »
reviewer907214
Director, CyberSecurity at Ashburn Consulting LLC
Support has been a mixed bag. First-level support has been extremely time-consuming to get to an escalation resource...
Read full review of CyberArk Privileged Access Manager »
Ike-Ekweruo
CyberArk Consultant at a tech services company
The technical support services are good. Despite occasional delays, the team has consistently provided effective...
Read full review of CyberArk Endpoint Privilege Manager »
Anish R
Digital Architect - IAM at a manufacturing company
We do get a lot of support from them. We have taken professional services also in my previous engagement, where we...
Read full review of CyberArk Endpoint Privilege Manager »
Oluwajuwon Olorunlona
Cyber Security Engineer at eprocessconsulting
I've contacted CyberArk Endpoint Privilege Manager technical support, and I'd rate support as seven out of ten....
Read full review of CyberArk Endpoint Privilege Manager »
Anonymous User
Cyber Security Supervisor at a tech company
Technical support is 7/10.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Senior Manager of System Security at a tech services company
Customer Service: It's improved over the years and now is very fast and efficient. We've got a very good Italian...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Senior IAM Engineer at a tech vendor
We use their premium support, but we do not get the value for the price we pay for the support. For some questions,...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
IT Security Specialist I at a healthcare company
They are extremely knowledgeable. Sometimes I asked a question, and their first reply is the answer. Then, I have...
Read full review of CyberArk Privileged Access Manager »
Song Ye
Senior System Engineer at a transportation company
We open the cases. We have made phone calls. We have engaged the professional services and the consulting services to...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Sr. Technical Consultant at a tech company
Technical support from the vendor is the worst and that is one reason I stopped using CyberArk.
Read full review of CyberArk Privileged Access Manager »
AtulGujar
Works at Airtel Africa PLC
The technical support from CyberArk is generally good. They adhere to SLAs, and most issues are resolved effectively....
Read full review of CyberArk Secure Cloud Access »
Anonymous User
Threat Protection Architect at a consumer goods company
Very good always reactive. The commercial part was more difficult.
Read full review of CyberArk Privileged Access Manager »
Rohan Basu
IT Manager at a tech services company
Technical support for CyberArk Privileged Access Manager is responsive. As for their timelines for completing...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Information security engineer/ business owner
I'm not a fan of technical support with CyberArk. It's like jumping through red tape and hoops. Quite frankly, it's...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Information Security Advisor at a insurance company
CyberArk technical support is top notch. They provide ticketing and immediate escalation of issues, as well as direct...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Security Architect at a tech services company
They have a good response time. Sometimes, on the development side, for some components, it does not respond for PSM...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Technology Architect at a renewables & environment company
We called technical support a few times and they came back to us very quickly. They fixed our problems very quickly....
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Head of Data at a comms service provider
I have had to use their customer support and technical support. We are working with the professional services now to...
Read full review of CyberArk Secrets Management »
Shad Smith
Technical Architect at a tech vendor
Support does vary depending on how critical your issue is and if it needs to be elevated to dev support.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Pre-sales Engineer at StarLink - Trusted Security Advisor
The technical support is good, there are no issues. They know what to do when you call them, they are competent....
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Global Security Systems Consultant at a insurance company
Venafi's technical support is impressively fast. Inquiries are typically addressed the same day, with most issues,...
Read full review of Venafi »
HimanshuPandey
Lead Consultant at a tech services company
I believe the tech support staff can be more proactive. Right now, I have booked a ticket with tech support for an...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Security Lead at a insurance company
CyberArk support isn't the worst, but it's certainly not the best. I'd give it a six out of 10. They were responsive....
Read full review of CyberArk Privileged Access Manager »
LZ LZ
Coordenador at a computer software company
I would evaluate the customer service and technical support of CyberArk Privileged Access Manager as very good.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Technical Lead IMSS at a computer software company
The tech support is amazing. If you have any issues that you need help with, the CyberArk support team reaches out...
Read full review of CyberArk Privileged Access Manager »

Review 1 of 30

Wahidur Rahman
Senior Executive Officer at United Commercial Bank Limited
I would rate the technical support of this solution a seven, on a scale from one to 10, with one being the worst and...
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
ObaseunAwoyinfa
Security Consultant at Trinexia
For data protection, I have never really had to leverage support. I’ve not had to deal with support on any of the...
Read full review of McAfee Complete Data Protection »
Shrikant Pillay
Service Management Consultant at Tata Consultancy
I've never had an issue with McAfee. I've never had to reach out to technical support.
Read full review of McAfee Total Protection for Data Loss Prevention »
Binu Haneef
System Administrator at International Media Investments
McAfee ePolicy Orchestrator support has been helpful. However, sometimes when I raise the case they take a while to...
Read full review of McAfee ePolicy Orchestrator »
Victor Akidiva
CEO at Semper Systemis Ltd
There are instances where McAfee interferes with business applications. So, in those cases, we require an...
Read full review of McAfee Complete Data Protection »
RathinVaidya
Vice President (Technical) at Shaligram Infotech LLP
I rate the scalability of McAfee Total Protection for Data Loss Prevention a nine out of ten.
Read full review of McAfee Total Protection for Data Loss Prevention »
MuhammadKhan1
Associate Manager IT at Hi-Tech Foods
My experience is very good with customer support. When I had an issue with the initial charges related to the setup,...
Read full review of McAfee Web Protection [EOL] »
Vincent Watti
Owner at Network Technics & Systems Ltd
The support is good. We've interacted with them directly a few times.
Read full review of McAfee ePolicy Orchestrator »
Erika Valiente
Product Manager at Ran Security
The support from McAfee Web Protection could improve. The quality of support depends on who you end up getting on the...
Read full review of McAfee Web Protection [EOL] »
Mohd Fadhil
Security Engineer at Mavisco Resources Sdn Bhd
The technical support is good.
Read full review of McAfee Web Gateway Cloud Service »
Anonymous User
Cyber Security Engineer at a security firm
We've never escalated any issues to technical support. I can't speak to how helpful or responsive they would be.
Read full review of McAfee Complete Data Protection »
Pankaj Nagpal
Chief Information Security Officer at Romsons
Technical support has not been helpful for us. We tried to reach out during the implementation process and were given...
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
Technical Engineer at a tech services company
I had some technical issues, which were not known by the vendor itself.
Read full review of McAfee ePolicy Orchestrator »
RajuBhatt
retired
I've never had to reach out to the support.
Read full review of McAfee Complete Data Protection »
Ermal Galo
Information Security Officer at a financial services firm
We haven't required technical support in the last few years. Everything that has to be done, we have done it by...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Information System Security Coordinator at a comms service provider
I'm happy with the technical support.
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Senior Consultant at a financial services firm
We had a local technical support company and did not deal with McAfee at the regional level. I can say that our local...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Network Analyst at a financial services firm
Customer Service: Customer service is good. You will generally have access to a team of account managers, should...
Read full review of McAfee Firewall Enterprise MFE [EOL] »
Anonymous User
Business Analyst at a consultancy
Another person is responsible for dealing with technical support, so I do not have experience with them.
Read full review of McAfee Web Protection [EOL] »
Anonymous User
Cyber Security at a tech services company
Technical support was good for what we needed. We just needed some support on the original install and set up, and we...
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
Information Security Engineer at a tech services company
When we've had issues in the past, and, although they ended up solving our problem, we found the response time was...
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
Technical Engineer at a tech services company
Technical products are bound to get stuck due to the technical processes involved. Sometimes, certain new issues crop...
Read full review of McAfee ePolicy Orchestrator »
Amer-Alkhawaldeh
Presales Manager at a computer software company
Essentially, as a service delivery partner, we are also technical support to some level.
Read full review of McAfee Complete Data Protection »
Abel Abenemi
IT Lead\Network Security Analyst at Oiltest Services Limited
Technical support is perfect. If you send a request for help but resolve the issue yourself after a few hours, they...
Read full review of McAfee Complete Data Protection »
Anonymous User
cybersecurity specialist at a mining and metals company
That's a question I can't answer because I haven't had to deal with them, personally. In general, when we're having...
Read full review of McAfee ePolicy Orchestrator »
RahulRaju
Security Specialist at Perth Airport
While there are bugs and a few functionality issues, it is just a matter of raising them with the support team....
Read full review of McAfee ePolicy Orchestrator »
Jean-Luc Des Groseilliers
Owner at JLDG
I never had to use their support. For the last five years or so, I've not had any issues.
Read full review of McAfee Web Protection [EOL] »
Kranthi Kumar
Storage Engineer at 22by7
Technical support is absolutely fine. I have very good friends in support. Most of the time, most of my friends are...
Read full review of McAfee Complete Data Protection »
Anonymous User
President - Systems Engineer at a manufacturing company
Customer Service: In my experience, the level of customer service is very good. Technical Support: Technical service...
Read full review of McAfee ePolicy Orchestrator »
AmerAlkhawaldeh
Account manager
I got in touch with the support team for McAfee Complete Data Protection about certain cases such as enhancement...
Read full review of McAfee Complete Data Protection »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.