Compare CyberArk vs Infor

CyberArk

Based on 321 reviews.

Infor

Based on 115 reviews.

Overview

CyberArk is an information security company focused on privileged account security. The company's technology is deployed worldwide primarily in the financial services, energy, retail, and healthcare markets. As of September 2014, CyberArk had nearly 1,600 customers, including over 30 of the Fortune 100 and approximately 15% of the Global 2000. In June 2014, CyberArk filed with the Securities and Exchange Commission for an IPO, listing revenues of $66.2 million for 2013.

Information Not Available

Sample Customers

Popular Solutions

CyberArk Privileged Access Manager

43 reviews

CyberArk Endpoint Privilege Manager

15 reviews

15 reviews

9 reviews

0 reviews

8 reviews

Top Industries

Financial Services Firm

15%

Computer Software Company

11%

Manufacturing Company

10%

Government

Manufacturing Company

17%

Computer Software Company

10%

Comms Service Provider

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Sumit Chavan
Lead Consultant at a tech vendor
My use case involves users who have admin rights and who do not have admin rights. We control the activities of users...
Read full review of CyberArk Endpoint Privilege Manager »
Hariharan Thangasamy
Cybersecurity Delivery Analyst at a tech vendor
The main use cases for CyberArk Identity help us to strengthen security to protect sensitive data centers and...
Read full review of CyberArk Identity »
Sean Izor
Senior PAM Consultant at a tech services company
I started as a CyberArk administrator for a fairly large bank in the US. They are a large global company. They formed...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Global Security Systems Consultant at a insurance company
We use Certificate Manager for certificate management, including tracking expiration dates and automating...
Read full review of CyberArk Certificate Manager »
AtulGujar
Works at a comms service provider
I use CyberArk Secure Cloud Access for managing privileged access and maintaining security. My work involves secure...
Read full review of CyberArk Secure Cloud Access »

Review 1 of 5

Eugenio Santos
IT and processes re-engineering manager at a manufacturing company
I use Infor LX for the manufacturing business at our plant. I mainly use it for operations such as purchasing,...
Read full review of Infor LX »
Umesh D
Vice President, Delivery at a computer software company
Infor M3 is specifically dominant in fashion, food and beverages, and chemicals manufacturing; it works into...
Read full review of Infor M3 »
Anonymous User
M3 Principal Consultant at a computer software company
I work exclusively with governance and Infor ION, along with some add-on products such as FactoryTrack and quotation...
Read full review of Infor ION »
Nuno França
Executive Director at a tech services company
I work as a subcontractor for a company that worked with them for three to four years.
Read full review of Infor CloudSuite »
Anonymous User
Project Manager at a aerospace/defense firm
We are using ERP to manage all our business processes.
Read full review of Infor LN »

Review 1 of 5

Customer Service

RaoB
Senior CyberArk architect at a consultancy
Regarding my relationship with the vendor, I am currently a customer. Previously, I was a partner while working in...
Read full review of CyberArk Privileged Access Manager »
Aakash Chakraborty
IEM Consultant at a tech services company
I've never dealt with technical support. I'm more of an end user in this case. We rarely have to literally dig down...
Read full review of CyberArk Privileged Access Manager »
Vishnu Ramachandra
Security Engineer at a consultancy
CyberArk Identity's technical support needs to know its own product well enough before telling others how it works....
Read full review of CyberArk Identity »
IkeEkweruo
Sr. PAM Consultant at a tech vendor
I rate customer service and support seven out of ten.
Read full review of CyberArk Endpoint Privilege Manager »
Atul-Gujar
CyberArk manager at a comms service provider
Regarding technical support from CyberArk, while L2 and L3 teams are effective, L1 support requires improvement due...
Read full review of CyberArk Privileged Access Manager »
Mohammad Jasim
Senior Information Security at a non-profit
CyberArk's support quality has to improve because we are totally dependent on them. I would rate their support a five...
Read full review of CyberArk Privileged Access Manager »
BRUNO REYNAUD
Information Security Engineer - Pre-sales at a tech services company
I rate the support of CyberArk Identity a seven out of ten.
Read full review of CyberArk Identity »
Oluwajuwon Olorunlona
Cyber Security Engineer at a computer software company
I've contacted CyberArk Endpoint Privilege Manager technical support, and I'd rate support as seven out of ten....
Read full review of CyberArk Endpoint Privilege Manager »
Anonymous User
Security Technical Consultant at a tech services company
Technical support is 8/10; level of engagement depends on severity of problem.
Read full review of CyberArk Privileged Access Manager »
WalwasaMulutazah Yahaya
Program associate at a consultancy
There are times when there is a delay in handling my inquiries via email. I would rate them an eight out of ten.
Read full review of CyberArk Identity »
Anonymous User
IT Analyst at a tech services company
Tech support is very quick to answer our request tickets.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Manager of Information Security Compliance at a financial services firm
I haven't needed support since the initial setup, but we have a monthly meeting with our customer success rep. We...
Read full review of CyberArk IGA Powered by Zilla »
Tasfamichael Mijena
Manager at a financial services firm
From my end, I have not used technical support. I don't know if my colleagues have faced any problems because of...
Read full review of CyberArk Privileged Access Manager »
Malhar Vora
CyberArk PAS Solution Professional | Project Manager at a tech services company
I would give technical support a rating of 4.5/5.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Principal entity management engineer at a retailer
Technical support is pretty responsive and knowledgeable. We do get the right person.
Read full review of CyberArk Privileged Access Manager »
Chawapat Kongdumrongkiat
Product Consultant at a tech services company
The support from CyberArk Endpoint Privilege Manager is good.
Read full review of CyberArk Endpoint Privilege Manager »
Anonymous User
Senior Information Technology Security Specialist at a financial services firm
I have not had any support experience with CyberArk at this point in my journey. I found the CyberArk Impact event to...
Read full review of CyberArk Privileged Access Manager »
JosephAndiwo
Private Wealth Advisor at a financial services firm
Satisfactory and knowledgeable.
Read full review of CyberArk Identity »
Anonymous User
Information Security Senior Engineer at a tech vendor
Customer Service: 9/10 Technical Support: 8/10
Read full review of CyberArk Endpoint Privilege Manager »
Tanmay Kaushal
Cyber Security Consultant at a tech services company
Customer Service: CyberArk support is one of the best support I have ever seen. I worked on multiple tools and had a...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Senior Security Engineer at a tech services company
The support is definitely great. It is easy to get somebody on a call or get any of my questions answered, so that's...
Read full review of CyberArk Certificate Manager »
Anonymous User
IT Security Engineer at a tech services company
Customer Service: It's good. Technical Support: It's good.
Read full review of CyberArk Privileged Access Manager »
SiddharthSingh1
Software Development Engineer 2 at a computer software company
The vendor support is good; we can raise tickets in their support system, and typically a developer is assigned...
Read full review of CyberArk Certificate Manager »
Anonymous User
IT Support Specialist / Project Lead at a energy/utilities company
Our experience with tech support has been positive with slight delays due to the location of some of the deep-level...
Read full review of CyberArk Privileged Access Manager »
Paul Stapleton
Enterprise Architect at a tech services company
Technical support is fine, they are better than what they used to be.
Read full review of CyberArk Endpoint Privilege Manager »
Th. B.
Senior Cybersecurity Manager at a financial services firm
Their technical support is good, but it can be better. Even if we provide everything required along with the ticket,...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Core Analyst/ Server Admin at a comms service provider
This is coming from a person who spent two-and-a-half years in customer support, so I do have a certain amount of...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Identity and Access Management Engineer at a energy/utilities company
Technical support is very good. We have had a technical account manager (TAM) in the past, and have worked directly...
Read full review of CyberArk Privileged Access Manager »
Theo Hughes
Cyber Security Engineer at a insurance company
A couple of years ago, I contacted the technical support for something small and a patch fixed it. I'd rate the...
Read full review of CyberArk Certificate Manager »
Song Ye
Senior System Engineer at a transportation company
We open the cases. We have made phone calls. We have engaged the professional services and the consulting services to...
Read full review of CyberArk Privileged Access Manager »

Review 1 of 30

Jarod Dwi
Head of IT Office Head at a manufacturing company
Customer service and support are very good.
Read full review of Infor LN »
S Solomon Kumar
Head of Global Sales at a consumer goods company
Infor’s technical support is good. The tickets that we raised had been addressed very well. Our customers prefer L1,...
Read full review of Infor LN »
S Solomon Kumar
Head of Global Sales at a consumer goods company
We use a third-party provider for support.
Read full review of Infor ION »
Nakul Oza
Infor M3 Consultant at a tech vendor
I have contacted technical support, and I would give them a rating of eight out of ten.
Read full review of Infor M3 »
Dietmar Müller
Key Account Manager at a tech services company
Technical support from Infor is rated an eight out of ten. They have very good support.
Read full review of Infor CloudSuite »
Ahmed_Nagy
Application Manager at a tech services company
Technical support staff are very helpful, and you can have support 24/7. However, because Infor has more than 74...
Read full review of Infor M3 »
Haridas Narayanan
Director, Consulting Services at a tech services company
I would rate technical support at eight out of ten. Particularly in India, the support is excellent. There's a...
Read full review of Infor LN »
RohitPothani
Solutions Architect at a outsourcing company
Infor's technical support is reliable. One can rely on the technical support that Infor provides. I rate Infor's...
Read full review of Infor LN »
Peter VAN BENNEKOM
IT Consultant at a tech services company
The solution's technical support is more like a business policy Infor M3 has in place. I rate the technical support a...
Read full review of Infor M3 »
Dietmar Müller
Key Account Manager at a tech services company
Though I have not contacted the technical support team of Infor LN, I rate Infor LN's support team an eight out of...
Read full review of Infor LN »
Sanjay Patankar
General Manager at a manufacturing company
We have not been satisfied with technical support at all. We deal with them a lot and often call them on a weekly...
Read full review of Infor LN »
S Solomon Kumar
Head of Global Sales at a consumer goods company
I am satisfied with the tech support since they clear tickets on time.
Read full review of Infor M3 »
Rajashekar PK
IT Manager at a tech services company
The solution's technical support is good. I rate the technical support an eight out of ten.
Read full review of Infor M3 »
Anonymous User
Senior Payroll Officer at a financial services firm
Customer Service: Customer service is at a moderate level. Technical Support: Technical support is excellent.
Read full review of Infor dEPM »
Anonymous User
Senior BI Specialist at a tech company
I have not used technical support. However, answers to product-related questions are sometimes buried quite deep.
Read full review of Birst »
Anonymous User
Manager - Presales and Solutions at a tech services company
Birst provides quick and helpful support on raised queries. Overall, the level of technical support is good.
Read full review of Birst »
Anonymous User
Business Intelligence Consultant at a tech company
I would give technical support a rating of 9/10.
Read full review of Birst »
Anonymous User
Sr. Tech Specialist/ DBA/BI Developer at a educational organization
I would give technical support a rating of 3/10.
Read full review of Birst »
Anonymous User
IT Director at a manufacturing company
The system is really stable, so I rarely need to use technical support. I would rate the technical support a 10 as...
Read full review of Infor LX »
Anonymous User
Consultant at a computer software company
Customer Service: The level of customer services should be 75-80%. Technical Support: Excellent 90%.
Read full review of Infor dEPM »
JorgeSaraiva
CTO at a computer software company
Infor LN have customer support in India but service could be improved. For example, suppose you're at an airport and...
Read full review of Infor LN »
Anonymous User
Technical Specialist at a tech services company
The tech support was an OK experience. Birst depends primarily on their forum for their issues to be resolved.
Read full review of Birst »
Anonymous User
Lead, Analytics Global Enterprise & Government at a comms service provider
The technical support is quite fair. Since we are a US-based organization, we required communication with the US on a...
Read full review of Birst »
Anonymous User
Senior Software Engineer at a healthcare company
Customer Service: Customer service is great with one dedicated customer success manager and great support org. It has...
Read full review of Birst »
Anonymous User
Logistic Services Team Leader at a financial services firm
I have no complaints about Infor support.
Read full review of Infor CloudSuite »
Anonymous User
Software Engineer BI Analyst at a recruiting/HR firm
Technical support was good. They just couldn't address the performance issues.
Read full review of Birst »
Anonymous User
Partner/Executive at a consultancy
I don't have any experience with their support.
Read full review of Infor M3 »
Anonymous User
Director BI Services at a tech services company
Customer Service: The level of customer service is very high. Every customer has it's own CSM (Customer Success...
Read full review of Birst »
Anonymous User
Director at a tech services company
Customer Service: It's good. Technical Support: It's good.
Read full review of Infor dEPM »
Zoltan Balassa
Executive Director at a tech services company
Technical support is provided by multiple partners in different countries, and the experience varies significantly....
Read full review of Infor LN »

Review 1 of 30

Technical Support

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