Compare CyberArk vs Trellix

CyberArk

Based on 321 reviews.

Trellix

Based on 432 reviews.

Latest Research

Buyer's Guide

CyberArk Endpoint Privilege Manager vs. Trellix Endpoint Security Platform

May 2022

Trellix Endpoint Security Platform vs. CyberArk Endpoint Privilege Manager

Updated: May 2022

Buyer's Guide

CyberArk Endpoint Privilege Manager vs. Trellix Endpoint Security Platform

May 2022

CyberArk Endpoint Privilege Manager vs. Trellix Endpoint Security Platform

Updated: May 2022

Overview

CyberArk is an information security company focused on privileged account security. The company's technology is deployed worldwide primarily in the financial services, energy, retail, and healthcare markets. As of September 2014, CyberArk had nearly 1,600 customers, including over 30 of the Fortune 100 and approximately 15% of the Global 2000. In June 2014, CyberArk filed with the Securities and Exchange Commission for an IPO, listing revenues of $66.2 million for 2013.

Information Not Available

Sample Customers

Trellix Endpoint Security Platform

inHouseIT, Seagate Technology

Trellix MOVE AntiVirus

Kleberg Bank, Sicredi, Seagate, Loop Technology, Vidant Health, Xcel Energy, Cook County, Berkshire Health Systems, Mauser, China Pacific Insurance, Cologne-Bonn Airport, Bank Central Asia, Boston Medical Center, Boston Scientific

Popular Solutions

CyberArk Privileged Access Manager

43 reviews

CyberArk Endpoint Privilege Manager

15 reviews

CyberArk Identity

15 reviews

Trellix Endpoint Security Platform

24 reviews

Trellix MOVE AntiVirus

13 reviews

Trellix Network Detection and Response

7 reviews

Top Industries

Financial Services Firm

15%

Computer Software Company

11%

Manufacturing Company

10%

Government

Manufacturing Company

12%

Computer Software Company

10%

Financial Services Firm

10%

Government

10%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Sumit Chavan
Lead Consultant at a tech vendor
My use case involves users who have admin rights and who do not have admin rights. We control the activities of users...
Read full review of CyberArk Endpoint Privilege Manager »
Hariharan Thangasamy
Cybersecurity Delivery Analyst at a tech vendor
The main use cases for CyberArk Identity help us to strengthen security to protect sensitive data centers and...
Read full review of CyberArk Identity »
Sean Izor
Senior PAM Consultant at a tech services company
I started as a CyberArk administrator for a fairly large bank in the US. They are a large global company. They formed...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Global Security Systems Consultant at a insurance company
We use Certificate Manager for certificate management, including tracking expiration dates and automating...
Read full review of CyberArk Certificate Manager »
AtulGujar
Works at a comms service provider
I use CyberArk Secure Cloud Access for managing privileged access and maintaining security. My work involves secure...
Read full review of CyberArk Secure Cloud Access »

Review 1 of 5

GANESAN K
Senior Technical Engineer at a security firm
We have been distributing Trellix DLP solutions for around 5 to 6 years because we have our DLP customers. When going...
Read full review of Trellix DLP »
JerryOniye
Enterprise Resources Planning Manager at a manufacturing company
I can briefly describe our use cases for Trellix MOVE AntiVirus. We use it on all our computers at the office here....
Read full review of Trellix MOVE AntiVirus »
Farruda Antoniazzi
Cybersecurity Engineer Lead at a healthcare company
In my field, I have been in the information security area for 17 years, and I am currently working in my position for...
Read full review of Trellix Collaboration Security »
Kumaresan B
Senior Technical Support Engineer at a consultancy
We block DMARC for incoming mails and have threat detection enabled to block or identify any spam mail received in...
Read full review of Trellix Email Security »
Bhupesh-Sharma
Large account Manager at a media company
We do not use Trellix Intrusion Prevention System; rather, we sell the Trellix Intrusion Prevention System solution....
Read full review of Trellix Intrusion Prevention System »

Review 1 of 5

Customer Service

Shubham Likhankar
Senior Software Engineer at a tech vendor
I'd rate the technical support seven out of ten. I have experience with CyberArk support, where I had some unresolved...
Read full review of CyberArk Privileged Access Manager »
BRUNO REYNAUD
Information Security Engineer - Pre-sales at a tech services company
I rate the support of CyberArk Identity a seven out of ten.
Read full review of CyberArk Identity »
Omar_Jaimes
Cybersecurity Architecture Manager at a comms service provider
If you do not have certification, you cannot send a ticket. This makes dealing with technical support difficult.
Read full review of CyberArk Endpoint Privilege Manager »
Julio Montero
Access Management Analyst at a tech vendor
I have contacted technical support. We used their help with virtual machines that CyberArk gives. I had one machine...
Read full review of CyberArk Identity »
Korneliusz Lis
CyberSecurity Service Support Specialist at a tech services company
Sometimes it is hard to understand the capabilities, limitations, etc. They try to help with that.
Read full review of CyberArk Privileged Access Manager »
Ana Navoa
Regional Product Manager at a tech services company
The solution's technical support is good. We have a team of qualified and certified support engineers.
Read full review of CyberArk Endpoint Privilege Manager »
Atul-Gujar
CyberArk manager at a comms service provider
Regarding technical support from CyberArk, while L2 and L3 teams are effective, L1 support requires improvement due...
Read full review of CyberArk Privileged Access Manager »
Ike-Ekweruo
CyberArk Consultant at a tech services company
The technical support services are good. Despite occasional delays, the team has consistently provided effective...
Read full review of CyberArk Endpoint Privilege Manager »
BRUNO REYNAUD
Information Security Engineer - Pre-sales at a tech services company
The issue of technical support is crucial, as there are not many specialized partners available in Brazil to provide...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Technical consultant at a healthcare company
Technical support is good but the problem is when we are using the application side. The support people have a...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Security Architect at a tech services company
They have a good response time. Sometimes, on the development side, for some components, it does not respond for PSM...
Read full review of CyberArk Privileged Access Manager »
Miguel Angel Muñoz
Security Advisory Services (SAS) Business Growth Lead for Iberia at a computer software company
I would rate their technical support as eight out of 10. They are usually really good and quick about answering any...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Global Security Systems Consultant at a insurance company
The support is good. We engage them when needed and receive prompt responses that typically resolve our issues.
Read full review of CyberArk Endpoint Privilege Manager »
Keith Dughi
Network Engineer at a government
I haven't used them myself, but I've been in the loop. The person driving the project at this point is somebody from...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Senior Manager - Privileged Access Management at a tech services company
We get excellent feedback from customer service, irrespective of the level of issues raised.
Read full review of CyberArk Privileged Access Manager »
Maarten22
Works at a comms service provider
This has been excellent for me. They always replied quickly, and most of the time the issue was resolved. The only...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Security Engineer at a tech services company
The product is not very difficult to install. However, there are some considerations that need to be taken into...
Read full review of CyberArk Privileged Access Manager »
Swapna-Bommarajupet
IEM tower manager at a tech vendor
The technical support is good, and they fix any issues we have. However, the turnaround time for technical support is...
Read full review of CyberArk Privileged Access Manager »
Padmanabha Hegde
Manager at a computer software company
The technical support is quite good, but we have had issues with logs filling up and not always getting accurate...
Read full review of CyberArk Endpoint Privilege Manager »
Anonymous User
Director Information Security at a insurance company
I evaluate the technical support very highly. Although, the individuals who we worked with were very technical. If...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Sr. Technical Consultant at a tech company
Technical support from the vendor is the worst and that is one reason I stopped using CyberArk.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Head of Data at a comms service provider
I have had to use their customer support and technical support. We are working with the professional services now to...
Read full review of CyberArk Secrets Management »
HimanshuPandey
Lead Consultant at a tech services company
I believe the tech support staff can be more proactive. Right now, I have booked a ticket with tech support for an...
Read full review of CyberArk Privileged Access Manager »
Mohammed Aslam Imroze
Technical Manager at a security firm
To be completely frank, among my ten clients, a minimum of six express concerns or confusion regarding CyberArk. I'm...
Read full review of CyberArk Identity »
Alexander Djuraev
Sales Engineer at a comms service provider
The solution's training documentation compensates for efforts to raise the tickets. We can resolve the issues...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Pre-sales Engineer at a tech services company
The technical support is good, there are no issues. They know what to do when you call them, they are competent....
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Works at a pharma/biotech company
Thus far technical support is excellent. We haven't had any issues or difficulties.
Read full review of CyberArk Privileged Access Manager »
Anthony Mook
Senior Security Manager at a educational organization
I have not used technical support.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Senior Manager, Cyber Security at a tech vendor
The tool's support gets worse each year. Support is outsourced to smaller companies, which doesn't work fine. Its...
Read full review of CyberArk Privileged Access Manager »
Américo Silva
System Administrator at a printing company
Sometimes, the initial response time is a bit slow, but once the customer service and support take on a case, they...
Read full review of CyberArk Privileged Access Manager »

Review 1 of 30

HameedAhmed
Joint Director at a non-profit
The customer service is very helpful. I would rate it as nice out of ten.
Read full review of Trellix MOVE AntiVirus »
GANESAN K
Senior Technical Engineer at a security firm
The technical support from Trellix was excellent previously, but since the rebranding, it needs improvement. When...
Read full review of Trellix DLP »
GANESAN K
Senior Technical Engineer at a security firm
I acknowledge their technical expertise in the product, but the support has not been as satisfactory as it was with...
Read full review of Trellix Endpoint Security Platform »
Sampath Acharya
Technical Associate at a tech services company
I rate the technical support a seven and a half out of ten.
Read full review of Trellix Endpoint Detection and Response (EDR) »
Nishant Singh Chauhan
Assitanat Manager at a financial services firm
The solution's technical support is good. During the night time, I have seen that there are some issues with the...
Read full review of Trellix DLP »
Abdullah Al Hadi
Information Security Engineer at a tech consulting company
Technical support is crucial, especially when facing critical issues. It's rated six out of ten. Improvements are...
Read full review of Trellix XDR »
S M Fazlul Haque
IT Lead Engineer, Information Technology at a comms service provider
We receive local technical support and this is networked, which allows them to to open a ticket for us.
Read full review of Trellix Endpoint Security Platform »
Dinesh Kaarthik
Technical Support Executive at a security firm
The customer support and service are good.
Read full review of Trellix DLP »
Shashank-Gahoi
Security Architect at a tech services company
The support team is the worst. The support team must improve its knowledge.
Read full review of Trellix Endpoint Detection and Response (EDR) »
Anonymous User
Network and Security Engineer at a tech services company
I have not made use of technical support.
Read full review of Trellix MOVE AntiVirus »
Anonymous User
Sr Manager - Information Security & Researcher at a tech services company
Their technical support is good. For each region, they seem to have got local support that takes care of all...
Read full review of Trellix Endpoint Security Platform »
Juan Davila
Managing Director at a tech services company
Technical support could be better. The first level of technical support has to support about 30 or 40 products, which...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Network Security Engineer
Five out of 10.
Read full review of Trellix Endpoint Security Platform »
EnriqueDiaz Jolly
Owner at a tech company
In general, technical support is good, they are usually knowledgeable. There are certain areas that you might want to...
Read full review of Trellix Collaboration Security »
Anonymous User
IT Infrastructure Specialist at a government
Customer Service: Customer service is excellent. Technical Support: In my experience with them, technical support is...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Admin at a tech services company
We did not have any issue with the need to contact technical support.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Security Engineer at a computer software company
I rate it eight out of 10.
Read full review of Trellix Network Detection and Response »
Anonymous User
Systems Architect at a educational organization
The technical support comes without charge. As a general rule, when it comes to companies, IT divisions provide...
Read full review of Trellix MOVE AntiVirus »
Anonymous User
Security Product Manager at a financial services firm
For technical support, we work in two ways. We have a partner that is looking after the platform, and we have the...
Read full review of Trellix ESM »
Mohit Dhingra
Senior Vice President IT at a tech services company
Support has been excellent overall.
Read full review of Trellix Endpoint Security Platform »
Pavithra Ahuja
Freelance consultant at a consultancy
I've never used technical support.
Read full review of Trellix MOVE AntiVirus »
Shahid Abuareeb
Delivery Manager at a consultancy
Tech support is not as helpful as they were in the past.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
System Engineer at a tech services company
Their technical support is very good and responsive.
Read full review of Trellix Network Detection and Response »
Laeeq Ahmed
IT Security Lead at a tech services company
Tech support is not good. They don't respond to issues in a timely manner. We need to call up the account managers,...
Read full review of Trellix ESM »
Anonymous User
Works at a tech services company
The support on their side is not readily available. It takes a while. The customer service responsiveness is not...
Read full review of Trellix Advanced Threat Defense »
Chuck Bartenbach
CISO at a manufacturing company
I would rate technical support very well.
Read full review of Trellix Advanced Threat Defense »
SaiKiran
Presales Engineer at a security firm
Support is good. They provide a swift response.
Read full review of Trellix Endpoint Detection and Response (EDR) »
Ravindra Jadhav
Senior Technical Support Engineer at a tech services company
Trellix's technical support deserves a perfect rating, and I would rate it ten out of ten compared to other...
Read full review of Trellix DLP »
CompleteEnd677
General Manager (Corporate Services)
I had an issue. I had a bridge about a year and a half ago. I had to contact McAfee online and they helped me patch...
Read full review of Trellix Endpoint Security Platform »
Roberto Taborga
Manager at a tech company
Technical support is really great. The support is generally very fast, responding within one day.
Read full review of Trellix Endpoint Security Platform »

Review 1 of 30

Technical Support

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