Compare CrowdStrike vs Trellix

CrowdStrike

Based on 95 reviews.

Trellix

Based on 135 reviews.

Latest Research

FireEye Endpoint Security vs. CrowdStrike Falcon

Updated: May 2022

CrowdStrike Falcon vs. Trellix Endpoint Security

Updated: May 2022

CrowdStrike Falcon vs. FireEye Endpoint Security

Updated: May 2022

Sample Customers

CrowdStrike Falcon Complete

Palm Beach State College, Mercedes-AMG, Pokemon, Telstra, Goldman Sachs, Zebra

Trellix Endpoint Security

inHouseIT, Seagate Technology

FireEye Endpoint Security

Tech Resources Limited, Globe Telecom, Rizal Commercial Banking Corporation

FireEye Managed Defense

Globe Telecom, Landbank of the Philippines, Luz Technologies, Northshore Utility District, Penn State Health Milton S. Hershey Medical Center, Teck Resources, Vodafone

Popular Solutions

CrowdStrike Falcon

52 reviews

CrowdStrike Falcon Complete

31 reviews

Trellix Endpoint Security

38 reviews

FireEye Endpoint Security

9 reviews

FireEye Email Security

8 reviews

Top Industries

Computer Software Company

22%

Comms Service Provider

20%

Government

Financial Services Firm

Computer Software Company

23%

Comms Service Provider

21%

Government

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Jeffrey-Anderson
Security Analyst II at a healthcare company
It is currently our antivirus and EDR platform that we use to export incidents to our SIEM and automation platform,...
Read full review of CrowdStrike Falcon »
Tugomil Cerovecki
CTO at SuperSport
Our primary use case is an ordinary antivirus. We also use it to watch the activity on the machine.
Read full review of CrowdStrike Falcon Complete »

Review 1 of 2

Chandan-Singh
Sr Technical Consultant at a tech services company
We implement this solution for our clients for the complete protection of their network.
Read full review of FireEye Network Security »
Anonymous User
IT Infrastructure Manager at a financial services firm
We currently have around 50 servers. We aren't really a big company but we have 50 servers which we manage. We use...
Read full review of Trellix Endpoint Security »
Anonymous User
Sr Manager - Information Security & Researcher at a tech services company
Investigations that we conduct can become intricate and our SOC is essentially a backend exit of the client's. We...
Read full review of FireEye Managed Defense »
Anonymous User
Sr Manager - Information Security & Researcher at a tech services company
It can be used for ransomware detection and data exfiltration. It is also able to detect Remote Access Trojan (RAT).
Read full review of FireEye Endpoint Security »
Anonymous User
CTO & CISO at a tech vendor
The solution is typically used for sub-services, managed detection, and response services as well as advanced...
Read full review of FireEye Helix »

Review 1 of 5

Customer Service

Divyang Pastagiya
Principle Consultant at Infosec Ventures
The technical support could improve because I am in India and the support I receive is from the UK or Australia. It...
Read full review of CrowdStrike Falcon »
KhushruMistry
Chief Information Officer and Senior Vice President at Eureka Forbes Ltd
We have not had occasion to contact technical support.
Read full review of CrowdStrike Falcon Complete »
Dan Brunnquell
Director Of Information Technology at a financial services firm
I don't have to talk to their technical support often. When I need help, I contact them by email. Sometimes it takes...
Read full review of CrowdStrike Falcon »
ABDUL-SHEIKH
Head of technology at Commtel
I rate CrowdStrike support eight out of 10. Overall, the customer service is excellent, and the backend teams are...
Read full review of CrowdStrike Falcon Complete »
Kunal Gupta
Security Engineer at a tech services company
The support portal of CrowdStrike is active and helpful if needed.
Read full review of CrowdStrike Falcon »
Tugomil Cerovecki
CTO at SuperSport
Because we are still in the process of initial integration, it is our partner who is in contact with technical...
Read full review of CrowdStrike Falcon Complete »
Marcelino Bocanegra
Cybersecurity solution architect Individual Contributor at IQSEC SA
I rate CrowdStrike's support 10 out of 10.
Read full review of CrowdStrike Falcon »
Anonymous User
Especialista em SeguranÃ§a da InformaÃ§Ã£o - DFIR at a financial services firm
I have not contacted support. However, I do not have any bad reports about their performance.
Read full review of CrowdStrike Falcon »
Anonymous User
Specialist, Lead Desktop Support at a energy/utilities company
I rate the technical support from CrowdStrike Falcon a five out of five.
Read full review of CrowdStrike Falcon »
Marty Joplin
Server Administrator at TIR Canada
The technical support team often just replies to an issue with a link to an article rather than actually calling back...
Read full review of CrowdStrike Falcon »
Erik Sobel
Director of Security at a insurance company
The technical support is excellent. Though, as the company has grown, the technical support has felt less personal.
Read full review of CrowdStrike Falcon »
Anonymous User
Gerente General de IngenierÃa y Servicios at a tech services company
We have needed to create a service request with support. It took them to solve one incident three days. They could be...
Read full review of CrowdStrike Falcon Complete »
Felipe Mendez
Director Operaciones SOC at IQSEC SA
Technical support in Latin America is delayed. Many times, the customers ask for something from support but they...
Read full review of CrowdStrike Falcon Complete »
Anonymous User
Sr. IT Support Executive at a hospitality company
If they're having an issue, we tend to stick to the team and occasionally reach out to the support team of Falcon...
Read full review of CrowdStrike Falcon »
Smaan Boonsamorn
Senior Solution Manager at a tech services company
The technical support is good. However, the technical support is outsourced to India which causes some language...
Read full review of CrowdStrike Falcon Complete »
Anonymous User
Senior Cyber Security Analyst
The technical support is pretty good. They're trained in their product and they have a system in place where if the...
Read full review of CrowdStrike Falcon »
Anonymous User
Security Officer
CrowdStrike's technical support is very fast and responsive.
Read full review of CrowdStrike Falcon »
Anonymous User
Global Data Protection/Privacy Manager, FIP, CIPP/E, CIPM, CISSP at a manufacturing company
I've never been in touch with technical support. A different team handles that aspect. I cannot speak to how helpful...
Read full review of CrowdStrike Falcon Complete »
Anonymous User
Consultant at a computer software company
My experience has been good so far.
Read full review of CrowdStrike Falcon »
Anonymous User
Technical Architect at a consultancy
There has not been any contact with technical support or community support. I have been able to do what I needed...
Read full review of CrowdStrike Falcon »
Anil Kishore
Lead Engg. Information Assurance at ACPL Systems Pvt Ltd
We have used the technical support for investigations, but not for installation or anything else. I rate the support...
Read full review of CrowdStrike Falcon »
Anonymous User
President and CEO at a tech services company
The product works really well. We very rarely had to reach out to technical support. When we reached out to them,...
Read full review of CrowdStrike Falcon »
Anonymous User
Information Technology Manager and ISMS Auditor at a consultancy
The technical support is excellent.
Read full review of CrowdStrike Falcon Complete »
Anonymous User
Chief Technical and Solution Architect Individual Contributor at a tech vendor
CrowdStrike Falcon needs to better its SE sales engineer team. The people didn't fully understand all the different...
Read full review of CrowdStrike Falcon »
Jeremy S.
Director of IT at a tech services company
The technical support is excellent. I've only used it a couple of times and they were extremely responsive and very...
Read full review of CrowdStrike Falcon »
Anonymous User
Chief Information Security Officer at a construction company
They were very fast in responding. If you have a technical question, it only takes a couple of hours before they...
Read full review of CrowdStrike Falcon Complete »
Parikshit Goutam
IT Manager at a consultancy
We can call the tech support, if needed. Then, they have a dedicated rep for us.
Read full review of CrowdStrike Falcon »
Anonymous User
Dy General Manager at a real estate/law firm
Due to the fact that we are still running a POC, we have direct access to the principal on the contract. They have...
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Anonymous User
Engineering manager at a consultancy
We have support from the CrowdStrike team in Japan and we haven't had any problems with them.
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Anonymous User
Deputy Manager Of Information Technology at a consultancy
They have been very responsive. There are no concerns about their service.
Read full review of CrowdStrike Falcon Complete »

Review 1 of 30

RaghavaPrasad
Admin at a tech services company
We did not have any issue with the need to contact technical support.
Read full review of Trellix Endpoint Security »
AndyChan3
General manager at MOL-IT India Pvt. Ltd.
The technical support from McAfee is about average.
Read full review of Trellix Endpoint Security »
Madhav Vishwakarma
Software Engineer at a computer software company
We haven't required any help from technical support so far. I've never actually been in contact with them.
Read full review of Trellix Endpoint Security »
Hamada Elewa
System Engineer - Security Presales at Raya Integration
The support from FireEye Network Security is not very good. Palo Alto and Fortinet have better support. I rate the...
Read full review of FireEye Network Security »
Milos Tolpa
IT Engineer at FormatPC
We rarely needed to contact support from the vendor. In the situations when we needed some configuration from them,...
Read full review of Trellix Endpoint Security »
Shreyansh Sharma
Instrument and Control Engineer at a energy/utilities company
We have found the technical support to be very helpful. They are responsive and available when we need them to help...
Read full review of Trellix Endpoint Security »
John Matos
Senior Associate at a tech services company
I have not used their support.
Read full review of Trellix Endpoint Security »
Kuldeep Patel
Senior System Administrator at a computer software company
We don't get any support from McAfee. If the endpoint server is down or something is not working, or the data is not...
Read full review of Trellix Endpoint Security »
Faisal Mian
CTO at ABM Info. tech
Technical support is ineffective. Instead of dealing with the issue head-on, they tell us that the problem at hand...
Read full review of Trellix Endpoint Security »
Obaseun Awoyinfa
Security Consultant at CS Africa
While there is a need to utilize technical support, I feel it to be fair. Overall, support will point one in a...
Read full review of Trellix Endpoint Security »
Chandan-Singh
Sr Technical Consultant at a tech services company
Their tech support is based in India. They are very supportive.
Read full review of FireEye Network Security »
Mikael Takeo
Security Professional
Customer Service: 10/10 Technical Support: 10/10 (maybe not tier 1 but every one after)
Read full review of Trellix Endpoint Security »
Anonymous User
Security Engineer at a tech services company
The customer support is good.
Read full review of Trellix Endpoint Security »
Anonymous User
IT Consultant at a tech consulting company
The level of technical support at McAfee is 10/10. The support is just great. Often they solve all the problems or...
Read full review of Trellix Endpoint Security »
Anonymous User
Director Of Information Technology at a financial services firm
We don't have very good local technical support. The company really needs to build out its ability to support clients...
Read full review of Trellix Endpoint Security »
Daniel Son
System Engineer at a tech vendor
I have direct contact with the support at FireEye.com. It's been helpful and responsive with my cases.
Read full review of FireEye Email Security »
Suresh Sudarsenan
Senior Consultant at GS-SCPD
The technical support is good but the local people are bad.
Read full review of Trellix Endpoint Security »
Anonymous User
Security, Cloud & Project Manager at a tech services company
The technical support is excellent.
Read full review of Trellix Endpoint Security »
Anonymous User
VP - Cyber Security at a manufacturing company
Technical support I would say is average. A lot of times we've gotten standard responses from support. They don't...
Read full review of Trellix Endpoint Security »
Anonymous User
Network Security Engineer
Five out of 10.
Read full review of Trellix Endpoint Security »
Anonymous User
IT Administrator at a construction company
Customer Service: Customer service responds well. Technical Support: Technical service is also responsive.
Read full review of Trellix Endpoint Security »
Anonymous User
Task Leader at a government
9/10. I've found technical support to be very good and responsive.
Read full review of Trellix Endpoint Security »
Anonymous User
ITSM & AntiFraud Consultant
Customer Service: 10/10. Technical Support: 10/10.
Read full review of Trellix Endpoint Security »
Anonymous User
Lead Information Technology Specialist at a healthcare company
Customer Service: very good .... Technical Support: Technical support is excellent. We've worked with them a lot over...
Read full review of Trellix Endpoint Security »
Anonymous User
User at a government
The technical support could be improved. We currently have business support and this has been a lot better than the...
Read full review of Trellix Endpoint Security »
Anonymous User
Relationship Manager at a financial services firm
I have not contacted technical support.
Read full review of Trellix Endpoint Security »
Anonymous User
Cyber Security Consultant at a tech consulting company
The solution's technical support is awesome. They are very responsive. Mandiant's technical support is extremely...
Read full review of Verodin »
Anonymous User
Technical Support Specalist at a government
Customer Service: I've not had to contact customer support. Technical Support: I've not had to contact tech support.
Read full review of Trellix Endpoint Security »
Anonymous User
Infrastructure Specialist at a healthcare company
Customer Service: 8/10 Technical Support: 8/10
Read full review of Trellix Endpoint Security »
Anonymous User
Sr Manager - Information Security & Researcher at a tech services company
Technical support is good.
Read full review of FireEye Helix »

Review 1 of 30

Technical Support

No Data Available

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