Compare CrowdStrike vs Trellix

San Francisco Police Credit Union, Wªstenrot Gruppe, Volusion, California Department of Corrections & Rehabilitation, Government of New Brunswick, State of Colorado, Macquarie Telecom, Texas Tech University Health Sciences Center, Cologne Bonn Airport

Trellix Helix Connect

Police Bank, Verisk Analytics, Teck Resources

Trellix MOVE AntiVirus

Kleberg Bank, Sicredi, Seagate, Loop Technology, Vidant Health, Xcel Energy, Cook County, Berkshire Health Systems, Mauser, China Pacific Insurance, Cologne-Bonn Airport, Bank Central Asia, Boston Medical Center, Boston Scientific

Popular Solutions

CrowdStrike Falcon

46 reviews

CrowdStrike Falcon Complete MDR

16 reviews

CrowdStrike Falcon Cloud Security

25 reviews

Trellix Endpoint Security Platform

35 reviews

Trellix MOVE AntiVirus

15 reviews

Trellix Network Detection and Response

7 reviews

Top Industries

Computer Software Company

14%

Financial Services Firm

10%

Manufacturing Company

Government

Manufacturing Company

12%

Computer Software Company

11%

Government

11%

Financial Services Firm

10%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

ManelAlvarez
Technical engineer at Devoteam Management Consulting
I have been using CrowdStrike Observability for the past two months with a focus on the cloud environment,...
Read full review of CrowdStrike Observability »
Waleed Omar
Information Security Specialist at Arab Open University
We are protecting our endpoints, workstations, servers, and cloud workloads. This includes effective use of antivirus...
Read full review of CrowdStrike Falcon »
Sandeep Nagar
Co-Founder and Director at Securevel Solutions Pvt ltd
We mostly deal with CrowdStrike Falcon Exposure Management which provides EDR functionalities, offering customers...
Read full review of CrowdStrike Falcon Exposure Management »
Saif Ullah Khan
Security Engineer at ebryx
I am working for an MSSP. We use CrowdStrike on a daily basis for different clients across the globe for security...
Read full review of CrowdStrike Falcon Cloud Security »
Otis Brinson
Principal at GoTo Foods
I use the solution in my company on the endpoint, and then we're using it on our point of sales in all of our...
Read full review of CrowdStrike Falcon Complete MDR »

Review 1 of 5

GANESAN K
Senior Technical Engineer at Safezone Secure Solutions Private Limited
We have been distributing Trellix DLP solutions for around 5 to 6 years because we have our DLP customers. When going...
Read full review of Trellix DLP »
Abdullah Al Hadi
Information Security Engineer at Nhq Distribution Ltd
The primary use case for Trellix Endpoint Security is its customization capabilities, allowing me and my organization...
Read full review of Trellix Endpoint Security Platform »
Kumaresan B
Senior Technical Support Engineer at Digitaltrack
We block DMARC for incoming mails and have threat detection enabled to block or identify any spam mail received in...
Read full review of Trellix Email Security »
Ezzard De Lange
Senior Manager Operational Technology and Cyber Security at Eskom Ltd
We use Trellix Active Response primarily for our endpoints, including desktop computers. It monitors all the tools...
Read full review of Trellix Active Response »
HameedAhmed
Sr. Deputy Director Information Technology at Pakistan Airpot Authority
This solution is intended for endpoint users and endpoint solutions. I like that it addresses our needs comprehensively.
Read full review of Trellix MOVE AntiVirus »

Review 1 of 5

Customer Service

Marco-VIVALDELLI
CEO at MARVIV SRLS
I rate CrowdStrike support 10 out of 10. They have one of the best teams that I've worked with. They're very fast and...
Read full review of CrowdStrike Falcon »
Robert S. Balter
Owner at RSBPC
I rate CrowdStrike support 10 out of 10. It's an email-based procedure. You create a case, and they notify you when...
Read full review of CrowdStrike Falcon »
Oleg Cherevko
Information security & IT technology Engineer at SI BIS LLC
The technical support is very easy to reach and helpful; I would rate it as ten out of ten.
Read full review of CrowdStrike Falcon Cloud Security »
Akash Jogbond
Team Lead at Foresight Software Solutions
The customer service and support team are very good but it can be challenging to get hold of them.
Read full review of CrowdStrike Falcon »
KismatKunwar
Security Analyst at Raechal Enterprises Pvt Ltd
CrowdStrike's technical support is very good, and I would give them a ten out of ten.
Read full review of CrowdStrike Falcon Complete MDR »
ManelAlvarez
Technical engineer at Devoteam Management Consulting
The customer service is not satisfactory for me. The support is only available in English, and my users in LATAM...
Read full review of CrowdStrike Observability »
Emma Kadiroglu
Cyber Security Analyst at a tech services company
I have contacted technical support many times and they are always quick to respond and resolve my issues.
Read full review of CrowdStrike Falcon Cloud Security »
NiteshSharma
Pre-Sales Architect at network techlab
The technical support is good; we raise a case using the portal and get a call back within a day. Help is available...
Read full review of CrowdStrike Falcon »
Pedro Barros
Security Analyst at a energy/utilities company
Regarding technical support, the response time typically takes a few hours. The speed of response may be influenced...
Read full review of CrowdStrike Falcon Cloud Security »
Juherry Erda
Senior Engineer at Indocement
Technical support is quite good. We can just WhatsApp the technical easily.
Read full review of CrowdStrike Falcon Cloud Security »
BambangTrisilo
IT consultant at Asuransi Ramayana
Technical support from CrowdStrike Falcon is good because usually in Indonesia we have a partner, and if the partner...
Read full review of CrowdStrike Falcon »
PankajKumar24
IT Manager at Gigabit Technologies Pvt Ltd
The CrowdStrike support is not good; the support team does not come remotely, and we repeatedly ask them to collect...
Read full review of CrowdStrike Falcon Sandbox »
Anonymous User
Senior Financial Analyst - Data Analytics at a energy/utilities company
I would say technical support is fairly good. They understand the technology quite well so they are able to support...
Read full review of CrowdStrike Falcon »
Anonymous User
Director - IT Security Operations at a manufacturing company
CrowdStrike's technical support is excellent: * Quick to respond * Quick to help * Very responsive * They have always...
Read full review of CrowdStrike Falcon »
Anonymous User
IT Security Operations Security Specialist at a insurance company
For technical support, I open a ticket with the MSP, and they deal with it. Our MSP is excellent at resolving support...
Read full review of CrowdStrike Falcon »
FlorianKastler
Engineer Avan Vente at Archimed Bibliothèques
The support from CrowdStrike Falcon Complete is very fast. The support could improve if it was in the French...
Read full review of CrowdStrike Falcon Complete MDR »
Felipe Mendez
Director Operaciones SOC at IQSEC SA
Technical support in Latin America is delayed. Many times, the customers ask for something from support but they...
Read full review of CrowdStrike Falcon Complete MDR »
Anil Kishore
Lead Engg. Information Assurance at ACPL Systems Pvt Ltd
CrowdStrike support is good, but in some cases, it takes time to resolve on-premises solutions. I would rate the...
Read full review of Falcon LogScale »
WillyVerplancke
Senior Account Manager at a tech services company
Their support is top-notch. They're very dedicated. Their experts are online when you need them.
Read full review of CrowdStrike Falcon Complete MDR »
Brent Homan
Service at Four-U Office Inc
The technical support so far has just been helping with the setup via the initial webinar. The technician was very...
Read full review of CrowdStrike Falcon »
KajeevanRajanayagam
Cyber Security Manager at a healthcare company
My team has interacted with tech support and I believe the issues were resolved in a timely manner.
Read full review of CrowdStrike Falcon »
Anonymous User
Deputy Manager Of Information Technology at a consultancy
They have been very responsive. There are no concerns about their service.
Read full review of CrowdStrike Falcon Complete MDR »
MadhavReddy
Senior manager at ISS Technologies
Technical support from CrowdStrike Observability rates between seven to eight out of ten.
Read full review of CrowdStrike Observability »
Anonymous User
Manager of infrastructure support at Fenix Innovations
I would rate their support a five out of ten because they do not respond. We have taken premium support with them. If...
Read full review of CrowdStrike Falcon Cloud Security »
Bhupesh-Sharma
Large account Manager at Softcell Technologies Limited
I would rate the technical support from CrowdStrike as good, actually more than good.
Read full review of CrowdStrike Falcon »
Nachiket Sathaye
Information Security Consultant at a tech vendor
Tech support is helpful, but they need a little bit of improvement. The response time is good. This was not a...
Read full review of CrowdStrike Falcon »
Anonymous User
Especialista em SeguranÃ§a da InformaÃ§Ã£o - DFIR at a financial services firm
I have not contacted support. However, I do not have any bad reports about their performance.
Read full review of CrowdStrike Falcon »
Michael Getz
Enterprise Cybersecurity Architect at Swagelok Company
I would give the technical support 10 out of 10 for the past year. They have improved a lot of things in response to...
Read full review of CrowdStrike Falcon »
Parikshit Goutam
IT Manager at a consultancy
We can call the tech support, if needed. Then, they have a dedicated rep for us.
Read full review of CrowdStrike Falcon »
Erik Hart
Chief Information Security Officer at a real estate/law firm
My experience with the technical support has been great. Part of it is also the level of access that I have at...
Read full review of CrowdStrike Falcon »

Review 1 of 30

AndyChan3
General manager at a tech services company
The technical support from McAfee is about average.
Read full review of Trellix Endpoint Security Platform »
Raunaq Rakesh
Senior Consultant at Aranca
The technical support is not good. I tried logging in from a different account with my laptop and re-changed the ID....
Read full review of Trellix MOVE AntiVirus »
Marlon Advento
Technical Consultant at Westcon-Comstor
We've reached out to technical support in the past. You can email them and make a ticket or you can call them by...
Read full review of Trellix Intrusion Prevention System »
Abdullah Al Hadi
Information Security Engineer at Nhq Distribution Ltd
Technical support is crucial, especially when facing critical issues. It's rated six out of ten. Improvements are...
Read full review of Trellix XDR »
Yaser_Altwailey
Network Engineer at General Authority OF ZAKAT & TAX
I have experience with technical support for the product. The support offered by the solution is good.
Read full review of Trellix MOVE AntiVirus »
S M Fazlul Haque
IT Lead Engineer, Information Technology at Banglalink
We receive local technical support and this is networked, which allows them to to open a ticket for us.
Read full review of Trellix Endpoint Security Platform »
Usman Ali
Principal Engineer at Emerson
The technical support services are complicated to access for the chat feature on the online portal. We could use the...
Read full review of Trellix ESM »
LAWAL YUSUF
IT auditor at SHEFFIELD HALLAM UNIVERSITY
I contacted the technical support team regarding the audio system for McAfee. They haven’t responded to me yet. I...
Read full review of Trellix ESM »
BernardLugalia
Cyber Security Engineer at a tech services company
The support isn't bad, but there is room for improvement in response time. Initially, I must generate a ticket, and...
Read full review of Trellix Collaboration Security »
Anonymous User
Engineering Manager, R&D at a healthcare company
We have a dedicated security team for this solution, so we handle it separately. And if there are any issues with...
Read full review of Trellix MOVE AntiVirus »
Chandrasekhar Reddy Chennuru
Scientist/Engineer-SG at NRSC
I did not have a problem with the support I received from McAfee MOVE AntiVirus.
Read full review of Trellix MOVE AntiVirus »
Daniel Son
System Engineer at a tech vendor
I have direct contact with the support at FireEye.com. It's been helpful and responsive with my cases.
Read full review of Trellix Collaboration Security »
Anonymous User
Enterprise Information Security Engineer at a tech services company
Quite unsatisfactory. Sometimes cases will last for weeks without significant progress.
Read full review of Trellix Endpoint Security Platform »
Kumar_V
Senior Manager at a financial services firm
The technical support is really very good. We are quite satisfied with the level of services we get.
Read full review of Trellix Network Detection and Response »
Anonymous User
Security Analyst at IT Convergence
The technical support is pretty good for the most part. It is sort of hit or miss. When you call in, they usually are...
Read full review of Trellix Intrusion Prevention System »
Anonymous User
Relationship Manager at a financial services firm
I have not contacted technical support.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Sr. Network Engineer at a tech services company
Customer Service: 9/10. Technical Support: 10/10.
Read full review of Trellix Network Detection and Response »
Marty_Barron
Regional Cyber Security Manager
Technical support isn't ideal. It's not that it is awful; it's just not fantastic.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
General Manager at a tech services company
Generally, in Turkey, support is very good. Soon they will open a call center in Turkey with a Turkish speaker with...
Read full review of Trellix Endpoint Security Platform »
HameedAhmed
Sr. Deputy Director Information Technology at Pakistan Airpot Authority
Trellix Endpoint Security provides very good support. I would rate their customer service nine out of ten.
Read full review of Trellix Endpoint Security Platform »
Deepti Tewari
Consultant at a tech services company
Technical support is very good. I'll say in the Middle East, I don't know about other divisions, but in the Middle...
Read full review of Trellix Endpoint Security Platform »
Shadi Alyounes
Senior Team Leader at BMB
I would rate them as a 1.5. The new hub created in India is not good.
Read full review of Trellix Collaboration Security »
Anonymous User
Manager of System Security at a tech services company
Very good. We are a Global Intel Security Partner and we seldom have any support issues. The technical engineers from...
Read full review of Trellix ESM »
Anonymous User
Head of Client Infrastructure at a computer software company
We have technical support from Trellix teams, who also helped us build the Trellix system. We had a second team that...
Read full review of Trellix Advanced Threat Defense »
CompleteEnd677
General Manager (Corporate Services)
I had an issue. I had a bridge about a year and a half ago. I had to contact McAfee online and they helped me patch...
Read full review of Trellix Endpoint Security Platform »
EnriqueDiaz Jolly
Owner at Jolly Security Inc
In general, technical support is good, they are usually knowledgeable. There are certain areas that you might want to...
Read full review of Trellix Collaboration Security »
AwaisAbbasi
Operations Manager at a aerospace/defense firm
We've had some issues in the past and have had their Pakistani representative here. We've also communicated with...
Read full review of Trellix ESM »
Anonymous User
Senior Manager Information Technology at a pharma/biotech company
We are working with McAfee on support issues that we have encountered.
Read full review of Trellix Active Response »
Yaser Aljohani
OT/ICS Information Security Specialist at SANS
I have been in contact with technical support and I find them to be good.
Read full review of Trellix Network Detection and Response »
Aggry Motlhwa
IT Security Specialist at Commercial Bank of Ethiopia
I've contacted the technical support for McAfee MVISION Endpoint Detection and Response many times. It takes time for...
Read full review of Trellix Endpoint Detection and Response (EDR) »

Review 1 of 30

Technical Support

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