Compare CrowdStrike vs Trellix

San Francisco Police Credit Union, Wªstenrot Gruppe, Volusion, California Department of Corrections & Rehabilitation, Government of New Brunswick, State of Colorado, Macquarie Telecom, Texas Tech University Health Sciences Center, Cologne Bonn Airport

Trellix Helix Connect

Police Bank, Verisk Analytics, Teck Resources

Trellix MOVE AntiVirus

Kleberg Bank, Sicredi, Seagate, Loop Technology, Vidant Health, Xcel Energy, Cook County, Berkshire Health Systems, Mauser, China Pacific Insurance, Cologne-Bonn Airport, Bank Central Asia, Boston Medical Center, Boston Scientific

Popular Solutions

CrowdStrike Falcon

46 reviews

CrowdStrike Falcon Complete MDR

17 reviews

CrowdStrike Falcon Cloud Security

25 reviews

Trellix Endpoint Security Platform

40 reviews

Trellix MOVE AntiVirus

15 reviews

Trellix Network Detection and Response

7 reviews

Top Industries

Computer Software Company

15%

Financial Services Firm

10%

Manufacturing Company

Government

Educational Organization

20%

Computer Software Company

10%

Financial Services Firm

10%

Government

10%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

ManelAlvarez
Technical engineer at Devoteam Management Consulting
I have been using CrowdStrike Observability for the past two months with a focus on the cloud environment,...
Read full review of CrowdStrike Observability »
Waleed Omar
Information Security Specialist at Arab Open University
We are protecting our endpoints, workstations, servers, and cloud workloads. This includes effective use of antivirus...
Read full review of CrowdStrike Falcon »
Sandeep Nagar
Co-Founder and Director at Securevel Solutions Pvt ltd
We mostly deal with CrowdStrike Falcon Exposure Management which provides EDR functionalities, offering customers...
Read full review of CrowdStrike Falcon Exposure Management »
Saif Ullah Khan
Security Engineer at ebryx
I am working for an MSSP. We use CrowdStrike on a daily basis for different clients across the globe for security...
Read full review of CrowdStrike Falcon Cloud Security »
Otis Brinson
Principal at GoTo Foods
I use the solution in my company on the endpoint, and then we're using it on our point of sales in all of our...
Read full review of CrowdStrike Falcon Complete MDR »

Review 1 of 5

GANESAN K
Senior Technical Engineer at Safezone Secure Solutions Private Limited
We have been distributing Trellix DLP solutions for around 5 to 6 years because we have our DLP customers. When going...
Read full review of Trellix DLP »
Abdullah Al Hadi
Information Security Engineer at Nhq Distribution Ltd
The primary use case for Trellix Endpoint Security ( /products/trellix-endpoint-security-reviews ) is its...
Read full review of Trellix Endpoint Security Platform »
Kumaresan B
Senior Technical Support Engineer at Digitaltrack
We block DMARC for incoming mails and have threat detection enabled to block or identify any spam mail received in...
Read full review of Trellix Email Security »
Ezzard De Lange
Senior Manager Operational Technology and Cyber Security at Eskom Ltd
We use Trellix Active Response primarily for our endpoints, including desktop computers. It monitors all the tools...
Read full review of Trellix Active Response »
HameedAhmed
Sr. Deputy Director Information Technology at Pakistan Airpot Authority
This solution is intended for endpoint users and endpoint solutions. I like that it addresses our needs comprehensively.
Read full review of Trellix MOVE AntiVirus »

Review 1 of 5

Customer Service

JulienGuimelli
Consultant cybersécurité et gouvernance at Groupe AGPM
I haven't contacted support yet.
Read full review of CrowdStrike Falcon Cloud Security »
ABDUL-SHEIKH
Head of technology at Commtel
I rate CrowdStrike support eight out of 10. Overall, the customer service is excellent, and the backend teams are...
Read full review of CrowdStrike Falcon Complete MDR »
Gogineni Venkatachowdary
Cloud Operations Center Analyst at a pharma/biotech company
Technical support is great.
Read full review of CrowdStrike Falcon »
Renju Varghese
General Manager at a computer software company
The support is good from CrowdStrike Falcon Complete. We call them and we have a response immediately. They could...
Read full review of CrowdStrike Falcon Complete MDR »
Bhim Arora
Group Manager at HCLSoftware
Response resolution time is too high.
Read full review of CrowdStrike Falcon »
Mahmoud_Yassin
CTSO at Cyb3r
Support is provided based on the service level availed from CrowdStrike. I would rate the basic tech support a six...
Read full review of CrowdStrike Falcon Cloud Security »
Abhimanyu Raj
Senior Consultant at Ernst & Young
I think the customer service is good. I would rate it as eight or nine, maybe even nine out of ten.
Read full review of CrowdStrike Falcon Sandbox »
NiteshSharma
Pre-Sales Architect at network techlab
The technical support is good; we raise a case using the portal and get a call back within a day. Help is available...
Read full review of CrowdStrike Falcon »
Jawaria Abbas
Security Engineer at a computer software company
I would rate CrowdStrike's support team a three out of ten. Their support is unacceptable for us. We are doing some...
Read full review of CrowdStrike Falcon »
Anonymous User
Director Of Infrastructure Solutions at a computer software company
Support is very helpful. They are responsive and able to assist and answer our questions. We are happy wit the level...
Read full review of CrowdStrike Falcon Cloud Security »
Anonymous User
FSE at a computer software company
The technical support is good; it's not bad and not the best.
Read full review of CrowdStrike Falcon Complete MDR »
Senthil Kumar Manian
Director at Zuci Systems
I frequently contact CrowdStrike's support and generally find it to be mostly good. There are options for either...
Read full review of CrowdStrike Observability »
Rohith Kumar-Gurram
Cybersecurity Analyst at a computer software company
The technical support is good.
Read full review of CrowdStrike Falcon »
Jeremy S.
Director of IT at a tech services company
The technical support is excellent. I've only used it a couple of times and they were extremely responsive and very...
Read full review of CrowdStrike Falcon »
Anil Kishore
Lead Engg. Information Assurance at ACPL Systems Pvt Ltd
We have used the technical support for investigations, but not for installation or anything else. I rate the support...
Read full review of CrowdStrike Falcon »
Anonymous User
IT Security Operations Security Specialist at a insurance company
For technical support, I open a ticket with the MSP, and they deal with it. Our MSP is excellent at resolving support...
Read full review of CrowdStrike Falcon »
Martin Huňa
BDM at Exclusive Networks Czechia
It's difficult for me to rate their technical support since I'm not using it much. However, when we created tickets...
Read full review of CrowdStrike Falcon Exposure Management »
Jorge Pizarro
Senior Engineer at Neosecure
We have contacted the support from CrowdStrike Falcon and it is very good.
Read full review of CrowdStrike Falcon »
Anonymous User
Cybersecurity Advisor at a security firm
Technical support is good. The company also offered training for resellers.
Read full review of CrowdStrike Falcon Complete MDR »
Stephen Hand
Director, IT & Systems Security at Tilson
Technical support is an area for improvement. If you have an actual issue, such as an identified threat, then they...
Read full review of CrowdStrike Falcon »
Smaan Boonsamorn
Senior Solution Manager at a tech services company
The technical support is good. However, the technical support is outsourced to India which causes some language...
Read full review of CrowdStrike Falcon Complete MDR »
Ayieko Margaret
Pre-Sales Engineer at EliteVAD
We just went through training and were able to do most things ourselves. We haven't needed technical support.
Read full review of CrowdStrike Falcon »
Anonymous User
intermission security office at a computer software company
The customer service is quite satisfactory, with a reliable response time adhering to the service level agreement. I...
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Solutions Architect at a university
I'm happy with CrowdStrike technical support. I rate CrowdStrike support 10 out of 10.
Read full review of CrowdStrike Falcon »
Parikshit Goutam
IT Manager at a consultancy
We can call the tech support, if needed. Then, they have a dedicated rep for us.
Read full review of CrowdStrike Falcon »
Adeeb Khan
Senior Data Hosting and Security Special at Two aquate
We get support from their local vendors. We have a lot of local support. If they cannot handle the case, they...
Read full review of CrowdStrike Falcon »
Zuhair Hasan
Manager, Information Technology Security at Nesma
The service is fast and responsive, with tickets usually handled in less than 24 hours.
Read full review of CrowdStrike Falcon Sandbox »
Brent Homan
Service at Four-U Office Inc
The technical support so far has just been helping with the setup via the initial webinar. The technician was very...
Read full review of CrowdStrike Falcon »
Anonymous User
Head Of Information Security at a financial services firm
Our only experience in terms of contacting the technical support team for CrowdStrike Falcon Complete was during...
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Senior security consultant at a computer software company
The first level of support is with us. If I'm not able to solve an issue, then I'll raise a case to Falcon with the...
Read full review of CrowdStrike Falcon Complete MDR »

Review 1 of 30

AndyPittas
Head of Network and Security & Department at National Bank of Greece (Cyprus)
The support from McAfee MVISION Endpoint is very good.
Read full review of Trellix Endpoint Security Platform »
Pankaj Marathe
Technical Lead at ESDS Software Solution Pvt Ltd.
The technical support has been good.
Read full review of Trellix MOVE AntiVirus »
Marlon Advento
Technical Consultant at Westcon-Comstor
We've reached out to technical support in the past. You can email them and make a ticket or you can call them by...
Read full review of Trellix Intrusion Prevention System »
Andrea Andrea
CTO at BE.iT SA
The technical support is not the best on the market, but it's not bad. It can be difficult to speak to them. The last...
Read full review of Trellix MOVE AntiVirus »
Suresh Pathipatti
Senior Information Technology Administrator at Aighospital
Technical support has been fine. We haven't really had any big problems to deal with.
Read full review of Trellix Endpoint Security Platform »
Jerry Oniye
Group General Manager at Mandilas Toyota
We have in-house support with McAfee. That said, we haven’t had any problems. Once we installed it, then we had our...
Read full review of Trellix MOVE AntiVirus »
Maytee Malabanan
Solutions Consultant at Ask4key Sdn Bhd
We haven't needed to use tech support. We are an IT company, so we usually take care of our own devices.
Read full review of Trellix Endpoint Security Platform »
Sampath Acharya
Technical Associate at Valuepoint Systems
Technical support is rated seven out of ten. The response time is a notable issue.
Read full review of Trellix Endpoint Security Platform »
Suresh Sudarsenan
Senior Consultant at SCPD
The technical support is good but the local people are bad.
Read full review of Trellix Endpoint Security Platform »
Aggry Motlhwa
IT Security Specialist at Commercial Bank of Ethiopia
I've contacted the technical support for McAfee MVISION Endpoint Detection and Response many times. It takes time for...
Read full review of Trellix Endpoint Detection and Response (EDR) »
Ravindra Jadhav
Senior Technical Support Engineer at Hitachi Systems, Ltd.
Trellix's technical support deserves a perfect rating, and I would rate it ten out of ten compared to other...
Read full review of Trellix DLP »
Bhupesh-Sharma
Large account Manager at Softcell Technologies Limited
I rate the technical support a ten out of ten.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Senior Manager Information Technology at a pharma/biotech company
We are working with McAfee on support issues that we have encountered.
Read full review of Trellix Active Response »
Anonymous User
System Engineer at a tech services company
Their technical support is very good and responsive.
Read full review of Trellix Network Detection and Response »
Anonymous User
Junior Product Consultant at a tech services company
We've used technical support in the past and have found them to be quite good. They're better than other competitors....
Read full review of Trellix Intrusion Prevention System »
LeonWessels
IT Security Manager at Telecommunications Services of Trinidad & Tobago Limited (TSTT)
I rate McAfee support seven out of 10. We haven't opened a ticket with McAfee for the new product, but I would say...
Read full review of Trellix Active Response »
Anonymous User
Systems Architect at a educational organization
The technical support comes without charge. As a general rule, when it comes to companies, IT divisions provide...
Read full review of Trellix MOVE AntiVirus »
Anonymous User
Technical consultant at a construction company
Support is poor. A module called Solidcore needs to match with the OS kernel in one area. The support for this module...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Manager of System Security at a tech services company
Very good. We are a Global Intel Security Partner and we seldom have any support issues. The technical engineers from...
Read full review of Trellix ESM »
Anonymous User
Information Security Officer at a tech services company
They take a long time, and the technical person who comes from support doesn't seem to be knowledgeable. When...
Read full review of Trellix ESM »
Anonymous User
Senior Technology Specialist at a financial services firm
I haven't used any tech support. We tend to get the latest updates to protect ourselves. However, if we need to, we...
Read full review of Trellix MOVE AntiVirus »
Anonymous User
Senior Network Security Analyst at a manufacturing company
Customer Service: 8/10. Technical Support: 8/10.
Read full review of Trellix Network Detection and Response »
Anonymous User
Security Engineer at a tech services company
McAfee technical support is available 24/7 to assist with any calls logged.
Read full review of Trellix Endpoint Security Platform »
HameedAhmed
Sr. Deputy Director Information Technology at Pakistan Airpot Authority
Trellix Endpoint Security provides very good support. I would rate their customer service nine out of ten.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Information Security Engineer at a financial services firm
I would say that the technical support is not very prompt, but the end result is good.
Read full review of Trellix ESM »
Anonymous User
Sr Manager - Information Security & Researcher at a tech services company
The technical support is very responsive and fast. They send an email on the same day of the call.
Read full review of Trellix Collaboration Security »
Anonymous User
ICT Security Officer at a healthcare company
In our experience, technical support has been good.
Read full review of Trellix ESM »
Amlan Sahoo
Systems-Engineer at a tech services company
Customer Service: Customer service is very good. Technical Support: Technical support is very good.
Read full review of Trellix ESM »
AHmadMhedat
Senior Network Security Engineer
If we would rate technical support from one to ten, they would be an eight.
Read full review of Trellix Intrusion Prevention System »
Hubert Luberek
Information Technology Security Architect at a financial services firm
This solution needs stronger support in Eastern Europe because of the time difference between, for example, Poland...
Read full review of Trellix Endpoint Security Platform »

Review 1 of 30

Technical Support

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