Compare CrowdStrike vs Trellix

CrowdStrike

Based on 438 reviews.

Trellix

Based on 500 reviews.

Latest Research

Buyer's Guide

CrowdStrike Falcon vs. Trellix Endpoint Security Platform

October 2026

Trellix Endpoint Security Platform vs. CrowdStrike Falcon

Updated: October 2026

Buyer's Guide

CrowdStrike Falcon vs. Trellix Endpoint Security Platform

October 2026

CrowdStrike Falcon vs. Trellix Endpoint Security Platform

Updated: October 2026

Sample Customers

CrowdStrike Falcon Complete MDR

Palm Beach State College, Mercedes-AMG, Pokemon, Telstra, Goldman Sachs, Zebra

Trellix Endpoint Security Platform

inHouseIT, Seagate Technology

Trellix Active Response

Liquor Control Board of Ontario

Trellix Endpoint Detection and Response (EDR)

Sutherland Global Services

Trellix ESM

San Francisco Police Credit Union, Wªstenrot Gruppe, Volusion, California Department of Corrections & Rehabilitation, Government of New Brunswick, State of Colorado, Macquarie Telecom, Texas Tech University Health Sciences Center, Cologne Bonn Airport

Trellix Helix Connect

Police Bank, Verisk Analytics, Teck Resources

Trellix MOVE AntiVirus

Kleberg Bank, Sicredi, Seagate, Loop Technology, Vidant Health, Xcel Energy, Cook County, Berkshire Health Systems, Mauser, China Pacific Insurance, Cologne-Bonn Airport, Bank Central Asia, Boston Medical Center, Boston Scientific

Trellix Collaboration Security

Northshore Utility District, Luz Technologies, Air Academy Federal Credit Union, Bank Gutmann, Bank of Thailand, Penn State Health Milton S. Hershey Medical Center, State of Missouri, City and County of San Francisco, Denver Public Schools, Vodafone, Go Auto, Stater Bros. Market

Popular Solutions

CrowdStrike Falcon

83 reviews

CrowdStrike Falcon Complete MDR

23 reviews

CrowdStrike Falcon Cloud Security

24 reviews

Trellix Endpoint Security Platform

17 reviews

Trellix MOVE AntiVirus

2 reviews

Trellix Network Detection and Response

15 reviews

Top Industries

Outsourcing Company

10%

Financial Services Firm

Manufacturing Company

Comms Service Provider

Outsourcing Company

14%

Financial Services Firm

10%

Manufacturing Company

10%

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Manish Indupuri
senior DevOps engineer at a tech services company
I have been using CrowdStrike Falcon Cloud Security for more than a year, approximately one and a half to two years....
Read full review of CrowdStrike Falcon Cloud Security »
Mohan Janarthanan
Associate Vice President at Novac Technology Solutions
I use Charlotte AI primarily for incident response, focusing on service tickets and incident tickets.
Read full review of Charlotte AI »
Anonymous User
Security Analyst at a real estate/law firm
The security challenges and resource constraints that led our organization to choose CrowdStrike Falcon Complete MDR...
Read full review of CrowdStrike Falcon Complete MDR »
Kapil Sanubala
IAM Senior Software Engineer at MGM Resorts International
I work on Identity Governance for this solution. We onboard the logs into the SIEM, into CrowdStrike Falcon, and we...
Read full review of CrowdStrike Falcon Next-Gen SIEM »
Anonymous User
Senior Manager at a consultancy
I tend to focus on SIEM implementations, so using CrowdStrike Falcon Insight XDR involves getting that agent out...
Read full review of CrowdStrike Falcon Insight XDR »

Review 1 of 5

Krishnakumar Mahadevan
CISO at Spink Solutions Private Limited
Trellix Cloud Workload Security offers use cases including data center or cloud to cloud, multi-cloud, and hybrid...
Read full review of Trellix Cloud Workload Security »
Twinkle Solanki
Business development executive at Digitaltrack solution Pvt Ltd
Our primary use case for Trellix Network Detection and Response is to enhance network visibility and strengthen our...
Read full review of Trellix Network Detection and Response »
Twinkle Solanki
Business development executive at Digitaltrack solution Pvt Ltd
Trellix XDR serves as our main platform for threat detection, investigation, and incident response. On a daily basis,...
Read full review of Trellix XDR »
PronobMukherjee
Director at Asprotect Solutions Private Limited
I have knowledge of both Forcepoint and Trellix products as a consultant. Although I am not a direct user of Trellix...
Read full review of Trellix Intrusion Prevention System - Virtual »
Hameed Ahmed
General Manager at CyberTech Computer
We have been using endpoint security of Trellix IVX for Enterprise Applications since 2004. The product is very...
Read full review of Trellix IVX for Enterprise Applications »

Review 1 of 5

Customer Service

Jasmin Surani
Senior Cybersecurity Engineer (Security Operations & Engineering) at a manufacturing company
I have been in touch with CrowdStrike's tech support for the past three years. Their support is excellent, quickly...
Read full review of CrowdStrike Falcon Cloud Security »
Roberto Castilla
Presales & Sales Operations at UST Global
Their support is quite good. I would rate them a seven out of ten. They can add better resources or more resources...
Read full review of CrowdStrike Falcon Complete MDR »
Abhimanyu Das
Senior Cybersecurity Engineer at Kyndryl
Customer support for CrowdStrike Falcon Cloud Security is good; I find it satisfactory. I would rate the customer...
Read full review of CrowdStrike Falcon Cloud Security »
Rodrigo Censi
Technical Support Analyst at a computer software company
With the support of the CrowdStrike team, I rate them a ten out of ten. I don't have any problems with support....
Read full review of CrowdStrike Falcon Complete MDR »
ThomasZeulner
Chief Information Security Officer at TDK Electronics AG
The technical support is great.
Read full review of CrowdStrike Falcon Complete MDR »
KismatKunwar
Security Analyst at Raechal Enterprises Pvt Ltd
CrowdStrike's technical support is very good, and I would give them a ten out of ten.
Read full review of CrowdStrike Falcon Complete MDR »
Jordan Swanson
Information Security Assurance Engineer at School District of Lee County
The support is great. They're quick to respond and you see the same names pretty consistently. They probably do it by...
Read full review of CrowdStrike Falcon »
AbhishekBirkett
Senior Manager - Enterprise Accounts at Hitachi Systems, Ltd.
The customer support for this solution is good. We have not had any bad feedback from customers. They are very quick...
Read full review of CrowdStrike Falcon »
Anonymous User
Director Of Infrastructure Solutions at a computer software company
Support is very good. They were very helpful during setup. They got back to us pretty quickly. We haven't had any...
Read full review of CrowdStrike Falcon Complete MDR »
Ayieko Margaret
Pre-Sales Engineer at EliteVAD
We just went through training and were able to do most things ourselves. We haven't needed technical support.
Read full review of CrowdStrike Falcon »
Anonymous User
intermission security office at a computer software company
The customer service is quite satisfactory, with a reliable response time adhering to the service level agreement. I...
Read full review of CrowdStrike Falcon Complete MDR »
Mark Krishnan
Associate Director - Infrastructure Engineering at AFT
Technical support is great. We've never had to contact them at all. Instead, they've always been proactive and...
Read full review of CrowdStrike Falcon »
Brandon Lam
Soc Manager at County of Orange, California
I would evaluate CrowdStrike's customer or technical support as very good. I rate them a ten because the response has...
Read full review of CrowdStrike Falcon Sandbox »
Anonymous User
Chief Information Security Officer at a energy/utilities company
I would evaluate CrowdStrike's technical and customer support as excellent. We have never had a problem. At the...
Read full review of CrowdStrike Falcon »
Anonymous User
Cybersecurity Advisor at a security firm
Technical support is good. The company also offered training for resellers.
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Partner at Fortium Partners: Interim, virtual & fractional CISO and CPO at a tech services company
I have interacted with them, and they are excellent.
Read full review of CrowdStrike Falcon Complete MDR »
Naeem Afzal
IT Manger at Dubai precast LLc
We have not experienced any issues with technical support from CrowdStrike Observability, but I don't know the exact...
Read full review of CrowdStrike Observability [EOL] »
John Sahin
Security Engineer at a healthcare company
Customer support is great. I am happy with my representative.
Read full review of CrowdStrike Falcon »
Anonymous User
Works at a government
Customer support has been excellent. I would rate the customer support a 10 on a scale of one to 10.
Read full review of CrowdStrike Falcon Adversary Intelligence »
Anonymous User
Director, Information Security Services at a university
Customer support has been good. We do have a third-party MSP that is assisting us with some of those issues, so...
Read full review of CrowdStrike Falcon »
Anonymous User
Global Data Protection/Privacy Manager, FIP, CIPP/E, CIPM, CISSP at a manufacturing company
I've never been in touch with technical support. A different team handles that aspect. I cannot speak to how helpful...
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Director Of Infrastructure Solutions at a computer software company
Support is very helpful. They are responsive and able to assist and answer our questions. We are happy wit the level...
Read full review of CrowdStrike Falcon Cloud Security »
Fadhullah Iskandar Roy
Solution Architect at a comms service provider
Their technical support is good and helpful.
Read full review of CrowdStrike Falcon »
Anonymous User
Lead Systems Engineer at a computer software company
We only raised one case with the technical support and they solved the issue very quickly. Since we only had this one...
Read full review of CrowdStrike Falcon Complete MDR »
LisaBragg
Aviation Officer at Deveillance
As far as I know, the technical support for CrowdStrike is rated as another nine out of ten.
Read full review of CrowdStrike Falcon Cloud Security »
Ovrublevska Roblevska
Delivery Lead at a tech vendor
I rate CrowdStrike Falcon Next-Gen SIEM's customer support as good. In some cases, they take time to answer...
Read full review of CrowdStrike Falcon Next-Gen SIEM »
Anonymous User
Senior IT Engineer at a healthcare company
Customer support is terrific; we are in regular contact with our support crew, and they are always helpful and...
Read full review of CrowdStrike Falcon »
Anonymous User
IT-Infrastruktur and Cloud at a renewables & environment company
I find the customer support of CrowdStrike Falcon Cloud Security to be very good.
Read full review of CrowdStrike Falcon Cloud Security »
Kapil Sanubala
IAM Senior Software Engineer at MGM Resorts International
Support from CrowdStrike is not relevant for me.
Read full review of CrowdStrike Falcon Next-Gen SIEM »
AjaySharma3
IT- Manager at Orient Craft Ltd.
From one to ten, I would rate the support of CrowdStrike Falcon Sandbox as eight.
Read full review of CrowdStrike Falcon Sandbox »

Review 1 of 30

Moizuddin Sayed
Senior IT Systems Administrator at IndusInd Bank ltd
The technical support is very good, and we have never had problems with them.
Read full review of Trellix Endpoint Detection and Response (EDR) »
Jose Vargas
Agente De Servicios Técnicos at a computer software company
The customer support for Trellix Network Detection and Response is great.
Read full review of Trellix Network Detection and Response »
Jorge Abalo
Endpoint Security Analyst at BNP Paribas
I appreciate the customer support, particularly if you can effectively communicate the issue you are experiencing.
Read full review of Trellix Collaboration Security »
Twinkle Solanki
Business development executive at Digitaltrack solution Pvt Ltd
Overall, our experience with Trellix customer support has been positive. We have not needed customer support very...
Read full review of Trellix Network Detection and Response »
Dhanaji Mali
Technical Specialist at VDA Infosolutions Pvt. Ltd.
My experience with customer support for Trellix Cloud Workload Security has been positive; they always support us in...
Read full review of Trellix Cloud Workload Security »
AhmedEl-Tayeb
Sales Manager at a tech consulting company
Some of our products have a first and second line owned by us. We are giving support services to the customers...
Read full review of Trellix Endpoint Security Platform »
Domit-Molina
Especialista Seguridad Endpoint at a tech services company
Customer support is a critical component of any enterprise EDR deployment, and my experience with Trellix has been...
Read full review of Trellix Endpoint Detection and Response (EDR) »
SRIYANSH SRIVASTAVA
Member Of Technical Staff at NEC
I'm satisfied with McAfee support.
Read full review of Trellix MOVE AntiVirus »
Shreyansh Sharma
Instrument and Control Engineer at Reliance Industries Ltd
We have found the technical support to be very helpful. They are responsive and available when we need them to help...
Read full review of Trellix Endpoint Security Platform »
Simone Scatolini
System&Security engineer at Var Group SpA
They're very good. I am in contact with their support about five times a day, and they respond quickly.
Read full review of Trellix Endpoint Security Platform »
Ritchelle Cortez
Technical Presales Consultant - Solutions Architect at Nexus Technologies,Inc.
My personal experience with technical support is limited, but we have a good working relationship with them. In the...
Read full review of Trellix Endpoint Security Platform »
John Matos
Senior Associate at a tech services company
I have not used their support.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Head of IT Division at PT Bank Mandiri (Persero) Tbk.
Customer service and technical support could use some enhancement. On a scale from 1 to 10, it is between six and...
Read full review of Trellix Network Detection and Response »
Anonymous User
System Engineer at a tech services company
Their technical support is very good and responsive.
Read full review of Trellix Network Detection and Response »
Pavithra Ahuja
Freelance consultant at a consultancy
I've never used technical support.
Read full review of Trellix MOVE AntiVirus »
RojeHay
Senior Security and Risk Management Analyst at National Commercial Bank Jamaica Limited (NCB)
Their technical support is better than some of the competitors in the space. To make a direct comparison, it's...
Read full review of Trellix Endpoint Detection and Response (EDR) »
Kumaresan B
Senior Technical Support Engineer at Digitaltrack
Technical support rates at eight out of ten. The overall service rates at eight.
Read full review of Trellix Email Security »
Anonymous User
Manager of System Security at a tech services company
Very good. We are a Global Intel Security Partner and we seldom have any support issues. The technical engineers from...
Read full review of Trellix ESM »
Hitesh Dand
Manager- Process Excellence at Datamatics Business Solutions
Technical support is good. They respond faster.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Sr. Network Engineer at a tech services company
Customer Service: 9/10. Technical Support: 10/10.
Read full review of Trellix Network Detection and Response »
Anonymous User
Sr. Sales Engineer at a tech services company
They had pretty good tech support. I think a lot of what happened to McAfee, from my perspective, was everything went...
Read full review of Trellix Endpoint Detection and Response (EDR) »
Ravindra Jadhav
Senior Technical Support Engineer at Hitachi Systems, Ltd.
Trellix's technical support deserves a perfect rating, and I would rate it ten out of ten compared to other...
Read full review of Trellix DLP »
Craig Meads
Managing Director at Computer Wise
I would rate technical support at a ten out of ten. They have been great. We have found them to be helpful and...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
FinOps Specialist at a tech vendor
The customer support of Trellix Cloud Workload Security is fine, but I prefer the special size support more.
Read full review of Trellix Cloud Workload Security »
Anonymous User
Cyber Security Expert at a tech vendor
For customer support, I would rate it at two on a scale of one to five. I would also rate the customer support at two...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
IT Manager at a tech services company
I've never contacted technical support. I cannot speak to how helpful or responsive they are.
Read full review of Trellix Endpoint Security Platform »
Ala Khalil
PreSales Director at a marketing services firm
We have our own qualified tech support team, and we do not find a need for the tech support from FireEye IT.
Read full review of Trellix Network Detection and Response »
Anonymous User
System and Network Administrator at a retailer
Customer Service: Good. Technical Support: Good.
Read full review of Trellix Endpoint Security Platform »
CompleteEnd677
General Manager (Corporate Services)
I had an issue. I had a bridge about a year and a half ago. I had to contact McAfee online and they helped me patch...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Security Engineer at a tech services company
McAfee technical support is available 24/7 to assist with any calls logged.
Read full review of Trellix Endpoint Security Platform »

Review 1 of 30

Technical Support

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