Compare CrowdStrike vs SentinelOne

CrowdStrike

Based on 258 reviews.

SentinelOne

Based on 361 reviews.

Latest Research

Buyer's Guide

CrowdStrike Falcon vs. SentinelOne Singularity Complete

August 2025

SentinelOne Singularity Complete vs. CrowdStrike Falcon

Updated: August 2025

Buyer's Guide

CrowdStrike Falcon Cloud Security vs. SentinelOne Singularity Cloud Security

July 2025

SentinelOne Singularity Cloud Security vs. CrowdStrike Falcon Cloud Security

Updated: July 2025

Buyer's Guide

CrowdStrike Falcon Complete MDR vs. SentinelOne Vigilance

July 2025

SentinelOne Vigilance vs. CrowdStrike Falcon Complete MDR

Updated: July 2025

Buyer's Guide

CrowdStrike Falcon vs. SentinelOne Singularity Complete

August 2025

CrowdStrike Falcon vs. SentinelOne Singularity Complete

Updated: August 2025

Buyer's Guide

CrowdStrike Falcon Complete MDR vs. SentinelOne Vigilance

July 2025

CrowdStrike Falcon Complete MDR vs. SentinelOne Vigilance

Updated: July 2025

Buyer's Guide

CrowdStrike Falcon Cloud Security vs. SentinelOne Singularity Cloud Security

July 2025

CrowdStrike Falcon Cloud Security vs. SentinelOne Singularity Cloud Security

Updated: July 2025

Sample Customers

CrowdStrike Falcon Complete MDR

Palm Beach State College, Mercedes-AMG, Pokemon, Telstra, Goldman Sachs, Zebra

SentinelOne Singularity Complete

Havas, Flex, Estee Lauder, McKesson, Norfolk Southern, JetBlue, Norwegian airlines, TGI Friday, AVX, Fim Bank

SentinelOne Vigilance

Norwegian Airlines, TGI Fridays, AVX, FIMBank

Popular Solutions

CrowdStrike Falcon

46 reviews

CrowdStrike Falcon Complete MDR

16 reviews

CrowdStrike Falcon Cloud Security

25 reviews

SentinelOne Singularity Complete

113 reviews

SentinelOne Singularity Cloud Security

114 reviews

SentinelOne Singularity Identity

22 reviews

Top Industries

Computer Software Company

14%

Financial Services Firm

10%

Manufacturing Company

Government

Computer Software Company

17%

Financial Services Firm

11%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

ManelAlvarez
Technical engineer at Devoteam Management Consulting
I have been using CrowdStrike Observability for the past two months with a focus on the cloud environment,...
Read full review of CrowdStrike Observability »
Waleed Omar
Information Security Specialist at Arab Open University
We are protecting our endpoints, workstations, servers, and cloud workloads. This includes effective use of antivirus...
Read full review of CrowdStrike Falcon »
Sandeep Nagar
Co-Founder and Director at Securevel Solutions Pvt ltd
We mostly deal with CrowdStrike Falcon Exposure Management which provides EDR functionalities, offering customers...
Read full review of CrowdStrike Falcon Exposure Management »
Saif Ullah Khan
Security Engineer at ebryx
I am working for an MSSP. We use CrowdStrike on a daily basis for different clients across the globe for security...
Read full review of CrowdStrike Falcon Cloud Security »
Otis Brinson
Principal at GoTo Foods
I use the solution in my company on the endpoint, and then we're using it on our point of sales in all of our...
Read full review of CrowdStrike Falcon Complete MDR »

Review 1 of 5

Andrew W
VP - Information Technology at a financial services firm
We use it for a couple of use cases. The biggest one we use it for is to protect our AWS environment, and it does a...
Read full review of SentinelOne Singularity Cloud Security »
Roftiel Constantine
Global Chief Information Security Officer at Barry-Wehmiller
We initially chose an EDR solution for its reporting capabilities, but quickly realized we needed a solution that...
Read full review of SentinelOne Singularity Identity »
Prathamesh Samant
Presales Manager at a tech services company
We have been using SentinelOne Singularity MDR for threat hunting and correlation, particularly when we identify if...
Read full review of SentinelOne Singularity MDR »
Josh Vinson
Director, Information Technology at Premier Realty Group
I use SentinelOne Singularity Complete on our servers, specifically in our remote desktop services environment. I...
Read full review of SentinelOne Singularity Complete »
Dennis Becker
Managing Director at MaDaTec GmbH
Speaking about the use cases for SentinelOne Vigilance, people are usually using these products for protecting their...
Read full review of SentinelOne Vigilance »

Review 1 of 5

Customer Service

Shubham Sinha.
Senior Principal Information Security Analyst at Veritas Technologies LLC
I would rate them a seven out of ten. They take a lot of time to come back to us.
Read full review of CrowdStrike Falcon »
Dinesh Yadav
Sales Director at CLOUD MIND
The support is excellent. We rarely need support.
Read full review of CrowdStrike Falcon »
Akash Jogbond
Team Lead at Foresight Software Solutions
The customer service and support team are very good but it can be challenging to get hold of them.
Read full review of CrowdStrike Falcon »
Jawaria Abbas
Security Engineer at a computer software company
I would rate CrowdStrike's support team a three out of ten. Their support is unacceptable for us. We are doing some...
Read full review of CrowdStrike Falcon »
Debjoy Biswas
Consulting Manager at Wipro Limited
I have not worked directly with the technical support team of CrowdStrike Falcon Complete. My company has a different...
Read full review of CrowdStrike Falcon Complete MDR »
Khushru_Mistry
Chief Technology Officer at GM Modular
We have not had occasion to contact technical support.
Read full review of CrowdStrike Falcon Complete MDR »
Park Armstrong
Chief Technical and Solution Architect at Vertigo Inc.
CrowdStrike Falcon needs to better its SE sales engineer team. The people didn't fully understand all the different...
Read full review of CrowdStrike Falcon »
Jordan Swanson
Information Security Assurance Engineer at School District of Lee County
The support is great. They're quick to respond and you see the same names pretty consistently. They probably do it by...
Read full review of CrowdStrike Falcon »
Anonymous User
Chief Information Security Officer at a construction company
They were very fast in responding. If you have a technical question, it only takes a couple of hours before they...
Read full review of CrowdStrike Falcon Complete MDR »
Smaan Boonsamorn
Senior Solution Manager at a tech services company
The technical support is good. However, the technical support is outsourced to India which causes some language...
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
AVP of Tech at a insurance company
I've never dealt with technical support.
Read full review of CrowdStrike Falcon »
Anonymous User
Vice President at a financial services firm
The technical support is good but the response time can be improved.
Read full review of CrowdStrike Falcon »
Senthil Kumar Manian
Director at Zuci Systems
I frequently contact CrowdStrike's support and generally find it to be mostly good. There are options for either...
Read full review of CrowdStrike Observability »
MadhavReddy
Senior manager at ISS Technologies
Technical support from CrowdStrike Observability rates between seven to eight out of ten.
Read full review of CrowdStrike Observability »
Anonymous User
Especialista em SeguranÃ§a da InformaÃ§Ã£o - DFIR at a financial services firm
I have not contacted support. However, I do not have any bad reports about their performance.
Read full review of CrowdStrike Falcon »
Bhupesh-Sharma
Large account Manager at Softcell Technologies Limited
I would rate the technical support from CrowdStrike as good, actually more than good.
Read full review of CrowdStrike Falcon »
Jayant Pant
Sr India Admin at Aon Hewitt
CrowdStrike's technical support is good, though sometimes their responses are delayed.
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Technical Architect at a consultancy
There has not been any contact with technical support or community support. I have been able to do what I needed...
Read full review of CrowdStrike Falcon »
Anonymous User
Consultant at a computer software company
My experience has been good so far.
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Ahmed_Emara
Infrastructure Manager at Quaracrm
We've used technical support, and I rate them a ten out of ten.
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Wasanchai Homthip
Business Mobility Development (AVP-BMD) at SC Asset
I've never used technical support and cannot speak to how helpful or responsive they would be.
Read full review of CrowdStrike Falcon Complete MDR »
Anil Kishore
Lead Engg. Information Assurance at ACPL Systems Pvt Ltd
We have used the technical support for investigations, but not for installation or anything else. I rate the support...
Read full review of CrowdStrike Falcon »
Anonymous User
Head of IT Department at a pharma/biotech company
I have not needed to use technical support.
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Anonymous User
Engineering manager at a consultancy
We have support from the CrowdStrike team in Japan and we haven't had any problems with them.
Read full review of CrowdStrike Falcon »
Tom Smolinsky
Executive Technology Advisor at Vitso
We haven't used technical support.
Read full review of CrowdStrike Falcon »
WanderMenezes
Senior Principal Security Manager
The technical support for this solution is not very good, and issues will not be picked up unless the ticket raised...
Read full review of CrowdStrike Falcon Complete MDR »
Erik Hart
Chief Information Security Officer at a real estate/law firm
My experience with the technical support has been great. Part of it is also the level of access that I have at...
Read full review of CrowdStrike Falcon »
Anonymous User
Deputy Manager Of Information Technology at a consultancy
They have been very responsive. There are no concerns about their service.
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Information Technology Infrastructure Manager (Region 2 IT Manager) at a transportation company
I have had a very limited experience with the customer support team. So, their response time was far worse than any...
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Information Security Officer at a financial services firm
We used technical support for the implementation of the solution and it was a good experience. They know the products...
Read full review of CrowdStrike Falcon »

Review 1 of 30

Tichaona Ndoreka
Infrastructure Sup at Capital Development Services
The customer support for this solution is good.
Read full review of SentinelOne Singularity Complete »
Andrea
Cloud Security Engineer at GRIN
Technical support is usually great. While it can sometimes be a bit curt or dismissive, for the most part, getting...
Read full review of SentinelOne Singularity Cloud Security »
Asim Naeem
Principal IT Security & Compliance at IBEX Holdings Ltd
The technical support team is quick to respond to and resolve our issues.
Read full review of SentinelOne Singularity Complete »
Mike Bulyk
IT Security Director at Athletic & Therapeutic Institute of Naperville, LLC
SentinelOne has consistently provided excellent support. While there were some initial challenges when we first...
Read full review of SentinelOne Singularity Cloud Security »
Graham Peck
Data Security Manager at Leeds United FC
I contacted technical support once and they were quick to respond. Technical support is rated a seven out of ten.
Read full review of SentinelOne Vigilance »
Adam Peason
Chief Information Security Officer at Lone Star National Bank
It is through a managed service.
Read full review of SentinelOne Singularity Complete »
Laurie Reynolds
Threat and Vulnerability Manager at GBG Plc
My impression of SentinelOne as a strategic security partner is very positive. In terms of support, for a lot of...
Read full review of SentinelOne Singularity Complete »
Dinesh Yadav
Sales Director at CLOUD MIND
The technical support is good.
Read full review of SentinelOne Singularity Complete »
Evelyn Mauricio
Sr. Network Admin at Continental Carbon Company, Inc.
Their support has been great. I do not know whether it is because of the type of support that we have. We have the...
Read full review of SentinelOne Singularity Identity »
Rahul Kate
Co-Founder at First Defense WLL
The support response time is not the issue, however, sometimes, the answers provided are not fully satisfactory due...
Read full review of SentinelOne Vigilance »
Aman Mishra
Cloud Engineer at a tech services company
I have contacted them quite a few times. They are pretty good. They are within their SLAs. I have never raised a...
Read full review of SentinelOne Singularity Cloud Security »
User:761949
Senior Software Engineer I at a computer software company
Technical support is excellent. One of the selling points of SentinelOne is the incredibly good support.
Read full review of SentinelOne Singularity Cloud Security »
Steve Pender
Managing Member at Pender & Associates
We very seldom needed to use technical support.
Read full review of SentinelOne Vigilance »
Yasiru Perera
Senioor Engineer of System and Security at Connex Information Technologies
Technical support is on point and very good.
Read full review of SentinelOne Singularity Complete »
Rivka Alexander
Content Specialist at PeerSpot
Technical support is knowledgable.
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
Cyber Consultant at a consultancy
The technical support from SentinelOne Singularity Complete is very active and good, with a strong knowledge base...
Read full review of SentinelOne Singularity Complete »
Anonymous User
Sr. Security Engineer at a financial services firm
The support team is hard to get a hold of.
Read full review of SentinelOne Singularity Complete »
Joseph Damian
IT Director at a wholesaler/distributor
We do not have a support package, so we pay per use, which is expensive. However, they are very professional and...
Read full review of SentinelOne Singularity Complete »
Anonymous User
Enterprise Security Architect at a recruiting/HR firm
I talk to my TAM once a week, minimum. I think I have the best customer support in the business. I had an issue that...
Read full review of SentinelOne Singularity Complete »
Jeff Doggendorf
Operations Manager at Proton Dealership IT
SentinelOne technical support has always been very quick and responsive. We haven't used them a lot. We're a...
Read full review of SentinelOne Singularity Complete »
Anonymous User
Network Support at a university
Support has been knowledgeable and well thought out. I don't feel like I'm getting a copy and paste. The technician...
Read full review of SentinelOne Singularity Complete »
Anonymous User
Chief Information Security Officer at a tech services company
I have contacted technical support in the past. They've been very responsive and helped us drive problems to...
Read full review of SentinelOne Singularity Complete »
Anonymous User
Security Engineer at a financial services firm
Their technical support is pretty good. I would rate them an eight out of ten.
Read full review of SentinelOne Singularity Complete »
David Smegelski
Computer Technician at VILLE DE POINTE-CLAIRE
I would rate their support an eight out of ten. The rating would be better if they picked up the phone and had...
Read full review of SentinelOne Singularity Complete »
Ramesh Dhanwade
Specialist at a retailer
I contacted their technical support when we faced an issue on the dashboard. Sometimes it gets laggy, and we...
Read full review of SentinelOne Singularity Cloud Security »
Travis Curley
Information Security Engineer at a recreational facilities/services company
Technical support is really good. Whenever a threat comes into our environment, they will comment and give analysis....
Read full review of SentinelOne Singularity Cloud Security »
Akshay Somnath Pakhare
IT Engineer at a construction company
I rate SentinelOne support nine out of 10.
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
Security Analyst at a consumer goods company
I have not used support yet, which is a good thing.
Read full review of SentinelOne Singularity Complete »
Anonymous User
IT Manager
The technical support is helpful.
Read full review of SentinelOne Singularity Cloud Security »
Vishwanathan Selvam
Senior Bid Manager at Caveo Infosystems India PVT LTD
My opinion on the technical support team of SentinelOne Singularity Identity is very positive; they are a massive...
Read full review of SentinelOne Singularity Identity »

Review 1 of 30

Technical Support

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