Compare CrowdStrike vs Heimdal

CrowdStrike

Based on 258 reviews.

Heimdal

Based on 4 reviews.

Sample Customers

Heimdal Endpoint Security

Brother, Symbion, CPH West

Popular Solutions

CrowdStrike Falcon

46 reviews

CrowdStrike Falcon Complete MDR

17 reviews

CrowdStrike Falcon Cloud Security

25 reviews

Heimdal Email Security

0 reviews

Heimdal Endpoint Security

1 reviews

Heimdal Patch and Asset Management

1 reviews

Top Industries

Computer Software Company

15%

Financial Services Firm

10%

Manufacturing Company

Government

Computer Software Company

19%

Media Company

Non Profit

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

ManelAlvarez
Technical engineer at Devoteam Management Consulting
I have been using CrowdStrike Observability for the past two months with a focus on the cloud environment,...
Read full review of CrowdStrike Observability »
Waleed Omar
Information Security Specialist at Arab Open University
We are protecting our endpoints, workstations, servers, and cloud workloads. This includes effective use of antivirus...
Read full review of CrowdStrike Falcon »
Sandeep Nagar
Co-Founder and Director at Securevel Solutions Pvt ltd
We mostly deal with CrowdStrike Falcon Exposure Management which provides EDR functionalities, offering customers...
Read full review of CrowdStrike Falcon Exposure Management »
Saif Ullah Khan
Security Engineer at ebryx
I am working for an MSSP. We use CrowdStrike on a daily basis for different clients across the globe for security...
Read full review of CrowdStrike Falcon Cloud Security »
Otis Brinson
Principal at GoTo Foods
I use the solution in my company on the endpoint, and then we're using it on our point of sales in all of our...
Read full review of CrowdStrike Falcon Complete MDR »

Review 1 of 5

DEEPAK KUMAR PACHDEO DUBEY
Senior IT Support Specialist at PXGEO
All our computers are locked for administrative purposes, so nobody can install anything. However, we provide freedom...
Read full review of Heimdal Privileged Access Management »
DEEPAK KUMAR PACHDEO DUBEY
Senior IT Support Specialist at PXGEO
My company colleagues and I use this antivirus solution. I am part of a company where I deploy solutions, and I also...
Read full review of Heimdal Endpoint Security »
Melvin Ong
Country Manager at PT Symcaw Solutions Indonesia
Our customers use the solution to manage endpoints.
Read full review of Heimdal Patch and Asset Management »
Melvin Ong
Country Manager at PT Symcaw Solutions Indonesia
We primarily use the solution for email security and general email management.
Read full review of Heimdal Email Security »

Review 1 of 4

Customer Service

Jai Prakash Sharma
Vice President, Technology Operations at InfoEdge India Ltd
I have contacted CrowdStrike for issues, and the response was poor. That particular experience was pretty bad, with...
Read full review of CrowdStrike Falcon »
Waleed Omar
Information Security Specialist at Arab Open University
The customer service is good and efficient in terms of responding. They could improve by initiating calls for...
Read full review of CrowdStrike Falcon »
Abhishek A
Trainee Engineer at COMPASS IT Solutions & Services Pvt.Ltd.
We have a Technical Account Manager (TAM). We can directly call them and raise a ticket. Initially, it was a six or...
Read full review of CrowdStrike Falcon »
Nakul Chopra
Owner at IT Solution
We have yet to contact technical support. I can't speak to how their services are.
Read full review of CrowdStrike Falcon »
Edith Ibacache
NTT at Sonda S.A.
Technical support is good.
Read full review of CrowdStrike Falcon »
Dan Brunnquell
Director Of Information Technology at a financial services firm
Trying to get somebody on the phone might not always be the easiest thing, but they usually respond in a fairly...
Read full review of CrowdStrike Falcon »
Gogineni Venkatachowdary
Cloud Operations Center Analyst at a pharma/biotech company
Technical support is great.
Read full review of CrowdStrike Falcon »
Bhim Arora
Group Manager at HCLSoftware
Response resolution time is too high.
Read full review of CrowdStrike Falcon »
Renju Varghese
General Manager at a computer software company
The support is good from CrowdStrike Falcon Complete. We call them and we have a response immediately. They could...
Read full review of CrowdStrike Falcon Complete MDR »
Sumanth Kandanuru
Security Analyst at NTT Ltd
The CrowdStrike team is very efficient; I would rate them ten out of ten. They respond quickly when it comes to...
Read full review of CrowdStrike Falcon »
Niranjan N
Sr Analyst at ATOS
I rate CrowdStrike support 10 out of 10. They respond quickly and don't take much time to resolve all our issues.
Read full review of CrowdStrike Falcon »
Murali Krishnan L
Technical Manager (SOC Operations) at Novac Technology Solutions
The support from Crowdstrike Falcon XDR is of a middle level. It is not good and it is not bad. I rate the support...
Read full review of CrowdStrike Falcon »
Ali Minissi
Group IT Director - Technical Operations at a construction company
The technical support is responsive.
Read full review of CrowdStrike Falcon »
Juherry Erda
Senior Engineer at Indocement
Technical support is quite good. We can just WhatsApp the technical easily.
Read full review of CrowdStrike Falcon Cloud Security »
NormanCyman
IT Security Analyst at U.S. Venture, Inc.
I have never used their standard technical support. I do everything through their unofficial Reddit support forum....
Read full review of CrowdStrike Falcon »
Anonymous User
Head Cyberdefense at a tech vendor
While the technical support meets all response time commitments outlined in our Service Level Agreement, some users...
Read full review of CrowdStrike Falcon »
Anonymous User
Solutions Architect - Infrastructure and Security at a healthcare company
The customer support is very good, earning a rating of nine out of ten.
Read full review of CrowdStrike Falcon Cloud Security »
Zuhair Hasan
Manager, Information Technology Security at Nesma
The service is fast and responsive, with tickets usually handled in less than 24 hours.
Read full review of CrowdStrike Falcon Sandbox »
Anonymous User
Partner at Fortium Partners: Interim, virtual & fractional CISO and CPO at a tech services company
I have interacted with them, and they are excellent.
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Solutions Architect at a tech services company
They are very responsive. I'd definitely rate them a solid nine.
Read full review of CrowdStrike Falcon Cloud Security »
Anonymous User
Chief Technology Officer at a manufacturing company
The technical support is good. We have not had any issues with them.
Read full review of CrowdStrike Falcon »
Tom Smolinsky
Executive Technology Advisor at Vitso
We haven't used technical support.
Read full review of CrowdStrike Falcon »
Mahesh Haba
DGM IT at Union Bank of Colombo
We have only required our local support, they have been sufficient for our needs.
Read full review of CrowdStrike Falcon »
PankajKumar24
IT Manager at Gigabit Technologies Pvt Ltd
The CrowdStrike support is not good; the support team does not come remotely, and we repeatedly ask them to collect...
Read full review of CrowdStrike Falcon Sandbox »
Anonymous User
IT Operations Lead at a energy/utilities company
The support for CrowdStrike Falcon Complete is not good. They take a very long time to respond, it takes 24 to 28...
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Information Technology Manager and ISMS Auditor at a consultancy
The technical support is excellent.
Read full review of CrowdStrike Falcon Complete MDR »
Rohith Kumar-Gurram
Cybersecurity Analyst at a computer software company
The technical support is good.
Read full review of CrowdStrike Falcon »
Anonymous User
Team Lead for Global Security at a non-tech company
Support has been very good.
Read full review of CrowdStrike Falcon Complete MDR »
John Seaver
Director Of Information Technology at DLZ Construction Svs.
The technical support do a good job.
Read full review of CrowdStrike Falcon »
Anonymous User
IT Analyst at a government
I have used their technical support, and they are good. I would rate them a four out of five.
Read full review of CrowdStrike Falcon Complete MDR »

Review 1 of 30

Melvin Ong
Country Manager at PT Symcaw Solutions Indonesia
We have not contacted technical support.
Read full review of Heimdal Email Security »
DEEPAK KUMAR PACHDEO DUBEY
Senior IT Support Specialist at PXGEO
Technical support is excellent. They respond immediately when we open a ticket, and as far as I know, they provide...
Read full review of Heimdal Privileged Access Management »
DEEPAK KUMAR PACHDEO DUBEY
Senior IT Support Specialist at PXGEO
The customer service is high-quality support, so I would rate it nine because I have spoken to them multiple times....
Read full review of Heimdal Endpoint Security »

Review 1 of 3

Technical Support

No Data Available

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