Compare ConnectWise vs Zoom Video Communications

ConnectWise

Based on 84 reviews.

Zoom Video Communications

Based on 234 reviews.

Latest Research

Buyer's Guide

ScreenConnect vs. Zoom Workplace Business

November 2026

Zoom Workplace Business vs. ScreenConnect

Updated: November 2026

Buyer's Guide

ScreenConnect vs. Zoom Workplace Business

November 2026

ScreenConnect vs. Zoom Workplace Business

Updated: November 2026

Sample Customers

ScreenConnect

Jon Rosen Systems

Zoom Workplace Business

Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies

Popular Solutions

ScreenConnect

0 reviews

ConnectWise PSA

1 reviews

ConnectWise Automate

0 reviews

Zoom Workplace Business

28 reviews

Top Industries

Construction Company

13%

Outsourcing Company

12%

Comms Service Provider

10%

Manufacturing Company

Outsourcing Company

17%

Construction Company

10%

Financial Services Firm

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Faiz Fortune
Project Engineer at Moksh Tech
I use ConnectWise RMM to monitor my projects, and I also use it for automation. ConnectWise RMM's scripting tools...
Read full review of ConnectWise RMM »
Sivashankar Krishnamoorthie
Associate Director at a outsourcing company
I have been working with ConnectWise PSA for the past four years, and we are using the platform for our ticketing...
Read full review of ConnectWise PSA »
Anonymous User
Cyber Security Software Engineer at a tech services company
I do not have experience with ConnectWise SIEM for RMM, as I mostly work on Wazuh, and I have a team that handles...
Read full review of ConnectWise SIEM »

Review 1 of 3

Yifate Yusuf
Team Lead at GE
Zoom Workplace Business has been our cornerstone to our success as an organization, keeping our team connected across...
Read full review of Zoom Workplace Business »

Review 1 of 1

Customer Service

Sean Saeb
Partner and CIO at Caspian IT Group
Technical support is good. I would rate them a four out of five.
Read full review of ConnectWise Automate »
Bj Ali
System Administrator at a computer software company
The customer support for ConnectWise RMM is very useful, very straightforward, and very responsive, as I have never...
Read full review of ConnectWise RMM »
MikeChacker
IT Manager Global Service Delivery at a energy/utilities company
We haven't had to use technical support.
Read full review of ScreenConnect »
MikeChacker
IT Manager Global Service Delivery at a energy/utilities company
I really haven't had a whole lot of opportunities to deal with tech support, but everyone that we have talked to was...
Read full review of ConnectWise PSA »
Anonymous User
President at IBF Consulting
I rate technical support as moderate: no phone support, only chat and email. I would also like to state they now...
Read full review of ScreenConnect »
Anonymous User
Works at a tech company
We haven't needed their tech support. It's easy to understand, it works, it does what we need. The only reason I'd...
Read full review of ScreenConnect »
Anonymous User
Director of Information Technology at a hospitality company
Have not needed any support to date so cannot comment.
Read full review of ScreenConnect »
Anonymous User
Help Desk Manager at MYERS NETWORK SOLUTIONS
The few times I've had to call, when I first joined the company... Always excellent, professional, courtious,...
Read full review of ConnectWise PSA »
Anonymous User
Senior NOC and Automation Consultant at a tech services company
Their premium support is great. If you don't have premium support, you can sometimes have a lot of difficulties with...
Read full review of ConnectWise Automate »
Paul Christian
Owner
I have not had to deal with their tech support very much. When I have, I was not thrilled with their support. I do...
Read full review of ScreenConnect »
Tushar Shelar
CEO at Icon Technologies
They have different service plans for customers. They have care, manage, and monitor plans. They also have different...
Read full review of ConnectWise RMM »
Anonymous User
Helpdesk Technician at a tech services company
The technical support varies greatly. The response is slow for non-critical issues. Many staff members do not appear...
Read full review of ConnectWise Automate »
Mitchell Fitzpatrick
Junior Engineer at a tech services company
I have been in touch with technical support and I would say that they are thorough, but maybe not as quick of a...
Read full review of ConnectWise PSA »
Anonymous User
Associate Director NSOC at a computer software company
I have had experience dealing with technical support. In the past, when I needed something, they were very helpful...
Read full review of ConnectWise Automate »
Anonymous User
Senior Instrustor of IT at a computer software company
The technical support was easy. They have been very helpful.
Read full review of ConnectWise PSA »
Anonymous User
Cyber Security Software Engineer at a tech services company
Their support has been decent, equaling that of Wazuh as they're both in the group chat now.
Read full review of ConnectWise SIEM »
Anonymous User
Technology and Logistics Director at a media company
The only time I've ever had to contact tech support is to purchase additional licenses, and they would just send me...
Read full review of ScreenConnect »
Anonymous User
Senior System Administrator at a tech company
I have not had the need to contact support.
Read full review of ScreenConnect »
Sivashankar Krishnamoorthie
Associate Director at a outsourcing company
My experience with the technical support of ConnectWise PSA has been very good, especially with Flower, who always...
Read full review of ConnectWise PSA »
Anonymous User
Sage X3 Consultant at a tech services company
I can’t say as I haven’t needed them yet. The service just works.
Read full review of ScreenConnect »
Anonymous User
Sr. IT Solutions Architect at a computer software company
Their tech support is hit or miss from my experience. There are two support lines. You have the immediate chat where...
Read full review of ConnectWise Automate »
Marc Vazquez
IT Manager at Telecorp Inc.
Technical support is very quick. I've dealt with them both on the phone and in chat. For the most part, the product...
Read full review of ConnectWise RMM »
Anonymous User
IT Support Specialist at a tech services company
The technical support on offer could be better. It's just the process that's not so good right now. For example,...
Read full review of ConnectWise Automate »
Anonymous User
Managing Director at a tech services company
The technical support has been fantastic.
Read full review of ConnectWise RMM »
Anonymous User
Network Administrator at a computer software company
We have a ConnectWise rep that we work with since we have so many of their solutions.
Read full review of ConnectWise PSA »
Rick Maiolo
Director of Business Development at FrontBlade Systems Inc.
There are two levels of support. We have the lower level, which isn't done over the phone, and they've been very...
Read full review of ConnectWise PSA »
Tom Cross
President at Fairoaks IT
Technical support is okay. I would rate them at a seven out of ten. They are mostly helpful and responsive.
Read full review of ConnectWise PSA »
Anonymous User
IT Manager
Tech support was very good. I got through in one or two pass-throughs, and that was it.
Read full review of ScreenConnect »
Anonymous User
IT & Operations at a consumer goods company
N/A.
Read full review of ScreenConnect »
Anonymous User
Information Security Manager at a recruiting/HR firm
While I'm sure that they offer technical support, I have no direct experience dealing with them and therefore I can't...
Read full review of ConnectWise Automate »

Review 1 of 30

MakhosonkeMatshoba
ESM Specialist at LetsCloudIT
I have not used the technical support from Zoom.
Read full review of Zoom Workplace Business »
Kannan Raja
Senior Executive at a leisure / travel company
I don't really require the assistance of technical support. Having never talked to them, I cannot speak to how...
Read full review of Zoom Workplace Business »
ManishBhandari
Presales Technical Specialist at Redington India Limited
The technical support for this solution is good.
Read full review of Zoom Workplace Business »
Mahender Nirwan
Software developer at TAIGLE LLC
I haven't used Zoom's tech support.
Read full review of Zoom Workplace Business »
Craig Kona
Chief Information Officer at SYNOVA CONSULTANCT
I have not contacted the support from Zoom.
Read full review of Zoom Workplace Business »
Thomas Roes
Director at Switact
I have not been in contact with technical support from Zoom.
Read full review of Zoom Workplace Business »
Graeme Trevayne
Managing Consultant at Mencius
I have not needed to contact technical support.
Read full review of Zoom Workplace Business »
Anonymous User
Head of IT at a engineering company
I've never had to reach out to technical support. I can't speak to how responsive they are, or how helpful.
Read full review of Zoom Workplace Business »
Michael Kushner
Managing Partner & Founder at Dabahn
I've never personally used technical support. I cannot say if they are helpful or responsive, having never spoken to...
Read full review of Zoom Workplace Business »
Denny Oommen
Senior Manager-Collaboration (Presales) at syndrometech
Zoom has an email address. You write to them about any issues, and they respond.
Read full review of Zoom Workplace Business »
Anonymous User
Research Assistant at a university
I haven't contacted the tool's technical support yet.
Read full review of Zoom Workplace Business »
Anonymous User
Operating Executive, as an independent consultant at a tech services company
I've never contacted technical support. When we have had connectivity issues, I report them. Every time it didn't...
Read full review of Zoom Workplace Business »
Anonymous User
Emea C Loud Technology at a tech vendor
I have not contacted the support from Zoom.
Read full review of Zoom Workplace Business »
Laura Wooten
Director at a consultancy
I have never reached out directly to their support but have used online resources and community support for...
Read full review of Zoom Workplace Business »
Anonymous User
IT Consultant at a computer software company
I have not needed to contact the support of Zoom.
Read full review of Zoom Workplace Business »
Anonymous User
Public Sector Cloud Services Account Manager at a manufacturing company
I've never had to use tech support for it. It just works.
Read full review of Zoom Workplace Business »
ObertRandi
Consultant at Obeve
I have not had any problems with Zoom support. If there's an issue, I reach out to their support, and they respond...
Read full review of Zoom Workplace Business »
Anonymous User
Regional Manager - Bangladesh at a comms service provider
I have not had occasion to contact tech support.
Read full review of Zoom Workplace Business »
Robert Sabath
Owner at Sabath Supply Chain Consultants, Inc.
I've made one or two calls to customer support and shared emails with them so it's been quite limited. I got a...
Read full review of Zoom Workplace Business »
Ashic Joice Kureethadom
Business Development Manager at a tech services company
I have not contacted the technical support from Zoom.
Read full review of Zoom Workplace Business »
Wilson Mugo
Student at a university
I don't deal with their customer support.
Read full review of Zoom Workplace Business »
HardikShah3
Senior Manager at Morgan Stanley
On the rare occasions when I had issues, they were resolved in a few hours, indicating a good overall experience.
Read full review of Zoom Workplace Business »
Anonymous User
Lead Presales at a tech services company
I've never directly dealt with technical support. I can't speak to how helpful or responsive they might be.
Read full review of Zoom Workplace Business »
Chandra Cipta
Senior Manager at Mitrais
We haven't had any issues with the solution so far, so we haven't had to contact them at all. I can't speak to the...
Read full review of Zoom Workplace Business »
Anonymous User
RPA Operations Manager at a consultancy
I've never used technical support.
Read full review of Zoom Workplace Business »
Anonymous User
Visiting lecturer at a university
I know a lot of IT, and therefore, most of the things that come up I can fix and if I can't fix it directly, I go and...
Read full review of Zoom Workplace Business »
Anonymous User
Lan Specialist at a healthcare company
I have never needed to contact support.
Read full review of Zoom Workplace Business »
Anonymous User
Software engineering manager at a university
I cannot comment on technical support, as I have not had dealings with them.
Read full review of Zoom Workplace Business »
Anonymous User
OEM Medical & Defense Business Manager at a computer software company
I haven't had any issues with the product. Therefore, I've never spoken with technical support. I cannot comment on...
Read full review of Zoom Workplace Business »
Katja B.
Senior Marketing Manager DACH at a tech vendor
I have no experience with customer support for Zoom Workplace Business as I am not in contact with them.
Read full review of Zoom Workplace Business »

Review 1 of 30

Technical Support

No Data Available

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