Compare ConnectWise vs PGi

ConnectWise

Based on 84 reviews.

PGi

Based on 10 reviews.

Latest Research

Buyer's Guide

PGi GlobalMeet vs. ScreenConnect

November 2026

PGi GlobalMeet vs. ScreenConnect

Updated: November 2026

Buyer's Guide

PGi GlobalMeet vs. ScreenConnect

November 2026

ScreenConnect vs. PGi GlobalMeet

Updated: November 2026

Sample Customers

ScreenConnect

Jon Rosen Systems

PGi GlobalMeet

Equifax, New York Life, Expedia, SAP, Aaron's, Staples

Popular Solutions

0 reviews

1 reviews

0 reviews

0 reviews

Top Industries

Construction Company

13%

Outsourcing Company

12%

Comms Service Provider

10%

Manufacturing Company

Outsourcing Company

21%

Financial Services Firm

12%

Manufacturing Company

11%

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Faiz Fortune
Project Engineer at Moksh Tech
I use ConnectWise RMM to monitor my projects, and I also use it for automation. ConnectWise RMM's scripting tools...
Read full review of ConnectWise RMM »
Sivashankar Krishnamoorthie
Associate Director at a outsourcing company
I have been working with ConnectWise PSA for the past four years, and we are using the platform for our ticketing...
Read full review of ConnectWise PSA »
Anonymous User
Cyber Security Software Engineer at a tech services company
I do not have experience with ConnectWise SIEM for RMM, as I mostly work on Wazuh, and I have a team that handles...
Read full review of ConnectWise SIEM »

Review 1 of 3

Anonymous User
Training Manager at a manufacturing company

Read full review of PGi GlobalMeet »

Review 1 of 1

Customer Service

Giulio Valeri
Owner at SOFTWARE SOLUTIONS SRL
The technical support has been very good for us. When we had issues they were responsive.
Read full review of ConnectWise SIEM »
Bj Ali
System Administrator at a computer software company
The customer support for ConnectWise RMM is very useful, very straightforward, and very responsive, as I have never...
Read full review of ConnectWise RMM »
MikeChacker
IT Manager Global Service Delivery at a energy/utilities company
I really haven't had a whole lot of opportunities to deal with tech support, but everyone that we have talked to was...
Read full review of ConnectWise PSA »
MikeChacker
IT Manager Global Service Delivery at a energy/utilities company
On a scale of one to ten, I would give their tech support a five.
Read full review of ConnectWise Automate »
Todd Blake
Senior IT Specialist at a healthcare company
I haven't had to use technical support almost at all. It's been three years or more since I've reached out to them...
Read full review of ScreenConnect »
Cobus Burgers
Managing Director at NETCB
We've never had to raise a ticket with ConnectWise whatsoever.
Read full review of ScreenConnect »
Anonymous User
Works at a tech company
We haven't needed their tech support. It's easy to understand, it works, it does what we need. The only reason I'd...
Read full review of ScreenConnect »
Anonymous User
Cyber Security Software Engineer at a tech services company
Their support has been decent, equaling that of Wazuh as they're both in the group chat now.
Read full review of ConnectWise SIEM »
Anonymous User
Associate Director NSOC at a computer software company
I have had experience dealing with technical support. In the past, when I needed something, they were very helpful...
Read full review of ConnectWise Automate »
Rick Maiolo
Director of Business Development at FrontBlade Systems Inc.
There are two levels of support. We have the lower level, which isn't done over the phone, and they've been very...
Read full review of ConnectWise PSA »
Anonymous User
IT Support Specialist at a tech services company
The technical support could be improved. Their process method is not effective. There are no phone calls for example....
Read full review of ConnectWise PSA »
Anonymous User
Labtech Administrator and System-Admin at a tech services company
Good. They have a good tech team.
Read full review of ConnectWise Automate »
Anonymous User
Network Administrator at a computer software company
We have a ConnectWise rep that we work with since we have so many of their solutions.
Read full review of ConnectWise PSA »
Anonymous User
Managing Director at a tech services company
The technical support has been fantastic.
Read full review of ConnectWise RMM »
Tushar Shelar
CEO at Icon Technologies
They have different service plans for customers. They have care, manage, and monitor plans. They also have different...
Read full review of ConnectWise RMM »
Anonymous User
Information Security Manager at a recruiting/HR firm
While I'm sure that they offer technical support, I have no direct experience dealing with them and therefore I can't...
Read full review of ConnectWise Automate »
Anonymous User
Sage X3 Consultant at a tech services company
I can’t say as I haven’t needed them yet. The service just works.
Read full review of ScreenConnect »
Anonymous User
Help Desk Manager at MYERS NETWORK SOLUTIONS
The few times I've had to call, when I first joined the company... Always excellent, professional, courtious,...
Read full review of ConnectWise PSA »
Anonymous User
Field Service Tech at a retailer
I haven't had any issues getting assistance for a customer site using the vendor we partnered with. I've used them a...
Read full review of ConnectWise RMM »
Anonymous User
Senior NOC and Automation Consultant at a tech services company
Their premium support is great. If you don't have premium support, you can sometimes have a lot of difficulties with...
Read full review of ConnectWise Automate »
Anonymous User
Founder
Haven't needed it.
Read full review of ScreenConnect »
Anonymous User
Technology and Logistics Director at a media company
The only time I've ever had to contact tech support is to purchase additional licenses, and they would just send me...
Read full review of ScreenConnect »
Anonymous User
Sr. IT Solutions Architect at a computer software company
Their tech support is hit or miss from my experience. There are two support lines. You have the immediate chat where...
Read full review of ConnectWise Automate »
Anonymous User
CEO & Senior Automation Administrator at a tech services company
Technical support is really good. They are helpful and responsive.
Read full review of ConnectWise Automate »
Anonymous User
IT Network Specialist at a educational organization
I have never had to call tech support.
Read full review of ScreenConnect »
Anonymous User
President at IBF Consulting
I rate technical support as moderate: no phone support, only chat and email. I would also like to state they now...
Read full review of ScreenConnect »
Anonymous User
IT Admin at a tech company
I had to use their technical support once. They were very straightforward. They called me, and they helped me pretty...
Read full review of ScreenConnect »
Anonymous User
Senior Marketing Analyst at a comms service provider
I would rate their technical support as 10 out of 10.
Read full review of ScreenConnect »
Anonymous User
Vice President International Business Development at a tech services company
As a general rule, our engineers like to do things themselves rather than contacting the software developer or the...
Read full review of ConnectWise PSA »
Tom Cross
President at Fairoaks IT
Technical support is okay. I would rate them at a seven out of ten. They are mostly helpful and responsive.
Read full review of ConnectWise PSA »

Review 1 of 30

Anonymous User
Marketing Communications Specialist at a tech services company
Customer Service: Definitely a solid 10 out of 10 as you can have access to support anytime. Even in the middle of a...
Read full review of PGi GlobalMeet »
Anonymous User
Trainer at a tech services company
Customer Service: Excellent. PGI is always improving and responsive to their customer's needs! On a scale of 1-10,...
Read full review of PGi GlobalMeet »
Anonymous User
AssetZone Lead Analyst at a logistics company
Customer Service: I haven't had to reach out to Customer service at all. The system is very user friendly and very...
Read full review of PGi GlobalMeet »
Anonymous User
System Analyst at a logistics company
Customer Service: The level of customer service is fabulous. PGi has a wonder staff that is always willing to help...
Read full review of PGi GlobalMeet »
Anonymous User
biometric screening event manager at a wellness & fitness company
Customer Service: Customer Service is excellent with GlobalMeet. The support group is great and the program itself...
Read full review of PGi GlobalMeet »
Anonymous User
Director, Product Development at a media company
Customer Service: I have rarely had to work with customer service because the product has been reliable. However,...
Read full review of PGi GlobalMeet »
Anonymous User
Training Manager at a manufacturing company
Customer Service: 10 out of 10! Always there when I have a question and quick to resolve my issues. Technical...
Read full review of PGi GlobalMeet »
Anonymous User
EM at a wellness & fitness company
Customer Service: I personally have not dealt with any customer service issues, problems or have dealt with them at...
Read full review of PGi GlobalMeet »

Review 1 of 8

Technical Support

No Data Available

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