Compare ConnectWise vs Intrado

ConnectWise

Based on 84 reviews.

Intrado

Sample Customers

ScreenConnect

Jon Rosen Systems

InterCall Unified Meeting

SpaceTime Media

Popular Solutions

ScreenConnect

0 reviews

ConnectWise PSA

1 reviews

ConnectWise Automate

0 reviews

Top Industries

Construction Company

13%

Outsourcing Company

12%

Comms Service Provider

10%

Manufacturing Company

No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Faiz Fortune
Project Engineer at Moksh Tech
I use ConnectWise RMM to monitor my projects, and I also use it for automation. ConnectWise RMM's scripting tools...
Read full review of ConnectWise RMM »
Sivashankar Krishnamoorthie
Associate Director at a outsourcing company
I have been working with ConnectWise PSA for the past four years, and we are using the platform for our ticketing...
Read full review of ConnectWise PSA »
Anonymous User
Cyber Security Software Engineer at a tech services company
I do not have experience with ConnectWise SIEM for RMM, as I mostly work on Wazuh, and I have a team that handles...
Read full review of ConnectWise SIEM »

Review 1 of 3

No Data Available

Customer Service

JonMcWilliams
vCTO - Technical Account Manager at CMIT Princeton
Kaseya's support is a little better than ConnectWise. The technical support of ConnectWise PSA is not very good....
Read full review of ConnectWise PSA »
Faiz Fortune
Project Engineer at Moksh Tech
I don't often communicate with the technical support of ConnectWise RMM. We have a tool called Hudu where all our KBs...
Read full review of ConnectWise RMM »
Cobus Burgers
Managing Director at NETCB
Their support is pretty proactive. We have never had an issue except once. The one time we had an issue, it was...
Read full review of ScreenConnect »
MikeChacker
IT Manager Global Service Delivery at a energy/utilities company
I really haven't had a whole lot of opportunities to deal with tech support, but everyone that we have talked to was...
Read full review of ConnectWise PSA »
Todd Blake
Senior IT Specialist at a healthcare company
I haven't had to use technical support almost at all. It's been three years or more since I've reached out to them...
Read full review of ScreenConnect »
Tushar Shelar
CEO at Icon Technologies
They have different service plans for customers. They have care, manage, and monitor plans. They also have different...
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Anonymous User
Senior Marketing Analyst at a comms service provider
I would rate their technical support as 10 out of 10.
Read full review of ScreenConnect »
Anonymous User
Chief Executive Officer at a tech services company
They have some good technical people, but sometimes, getting the right person is a chore.
Read full review of ConnectWise PSA »
Marc Vazquez
IT Manager at Telecorp Inc.
Technical support is very quick. I've dealt with them both on the phone and in chat. For the most part, the product...
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Anonymous User
Sr. IT Solutions Architect at a computer software company
They definitely need better tech support. There's a lot of instances where we are kind of forced to go to them for...
Read full review of ConnectWise PSA »
Anonymous User
Managing Director at a tech services company
The technical support has been fantastic.
Read full review of ConnectWise RMM »
Anonymous User
CEO & Senior Automation Administrator at a tech services company
Technical support is really good. They are helpful and responsive.
Read full review of ConnectWise Automate »
Anonymous User
Principal at a healthcare company
Support has also been great - great demo and help with getting things set up for the first time. Haven't needed any...
Read full review of ScreenConnect »
Anonymous User
IT Network Specialist at a educational organization
I have never had to call tech support.
Read full review of ScreenConnect »
Anonymous User
Field Service Tech at a retailer
I haven't had any issues getting assistance for a customer site using the vendor we partnered with. I've used them a...
Read full review of ConnectWise RMM »
Anonymous User
Network Admin at a hospitality company
Technical Support wasn’t and hasn’t been needed.
Read full review of ScreenConnect »
Anonymous User
IT Support Specialist at a tech services company
The technical support could be improved. Their process method is not effective. There are no phone calls for example....
Read full review of ConnectWise PSA »
Anonymous User
Vice President International Business Development at a tech services company
As a general rule, our engineers like to do things themselves rather than contacting the software developer or the...
Read full review of ConnectWise PSA »
Anonymous User
Managing Director at a tech consulting company
Their technical support is good.
Read full review of ConnectWise Automate »
Anonymous User
Technology and Logistics Director at a media company
The only time I've ever had to contact tech support is to purchase additional licenses, and they would just send me...
Read full review of ScreenConnect »
Anonymous User
IT Manager
Tech support was very good. I got through in one or two pass-throughs, and that was it.
Read full review of ScreenConnect »
Anonymous User
Helpdesk Technician at a tech services company
The technical support varies greatly. The response is slow for non-critical issues. Many staff members do not appear...
Read full review of ConnectWise Automate »
Anonymous User
Sage X3 Consultant at a tech services company
I can’t say as I haven’t needed them yet. The service just works.
Read full review of ScreenConnect »
Paul Christian
Owner
I have not had to deal with their tech support very much. When I have, I was not thrilled with their support. I do...
Read full review of ScreenConnect »
Anonymous User
Information Security Manager at a recruiting/HR firm
While I'm sure that they offer technical support, I have no direct experience dealing with them and therefore I can't...
Read full review of ConnectWise Automate »
Anonymous User
CTO at Techexeconline.com
I would give them 10/10 as they have been quick to respond to any inquiries I have had.
Read full review of ScreenConnect »
Anonymous User
IT & Operations at a consumer goods company
N/A.
Read full review of ScreenConnect »
Anonymous User
Sr. IT Solutions Architect at a computer software company
Their tech support is hit or miss from my experience. There are two support lines. You have the immediate chat where...
Read full review of ConnectWise Automate »
Anonymous User
System Administrator/Engineer
They support us perfectly.
Read full review of ScreenConnect »
Anonymous User
Labtech Administrator and System-Admin at a tech services company
Good. They have a good tech team.
Read full review of ConnectWise Automate »

Review 1 of 30

No Data Available

Technical Support

No Data Available

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