Compare Cisco vs Cybereason

Cisco

Based on 3533 reviews.

Cybereason

Based on 34 reviews.

Latest Research

Buyer's Guide

Cisco Secure Endpoint vs. Cybereason Endpoint Detection & Response

August 2025

Cybereason Endpoint Detection & Response vs. Cisco Secure Endpoint

Updated: August 2025

Buyer's Guide

Cisco Secure Endpoint vs. Cybereason Endpoint Detection & Response

August 2025

Cisco Secure Endpoint vs. Cybereason Endpoint Detection & Response

Updated: August 2025

Overview

Cisco Systems, Inc. is an American multinational technology company headquartered in San Jose, California, that designs, manufactures, and sells networking equipment. Cisco is the worldwide leader in networking for the Internet, and it supports, manages and operates business systems for various and major third parties. Cisco Systems was founded in December 1984 by Leonard Bosack, who was in charge of the Stanford University computer science (CS) department's computers, and Sandy Lerner, who managed the Graduate School of Business' computers.

Information Not Available

Sample Customers

Cisco Secure Endpoint

Heritage Bank, Mobile County Schools, NHL University, Thunder Bay Regional, Yokogawa Electric, Sam Houston State University, First Financial Bank

Cybereason Endpoint Detection & Response

Lockheed Martin, Spark Capital, DocuSign, Softbank Capital

Cybereason Managed Detection & Response

CONNECTICUT WATER, BEAM SUNTORY, CADWALADER, WICKERSHAM & TAFT, RTI Surgical, HOSPITAL REVENUE CYCLE MANAGEMENT COMPANY, MCBEE ASSOCIATES, FORTUNE 500 BANK

Cybereason XDR

MOTOROLA MOBILITY

Popular Solutions

Cisco Secure Firewall

31 reviews

Cisco Catalyst Switches

29 reviews

Cisco Wireless

23 reviews

Cybereason Endpoint Detection & Response

4 reviews

Cybereason Managed Detection & Response

3 reviews

Cybereason Next-Generation Antivirus

2 reviews

Top Industries

Computer Software Company

17%

Manufacturing Company

Financial Services Firm

Government

Computer Software Company

13%

Financial Services Firm

11%

Manufacturing Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

MURALI NIDAMANURI
Managing Director at a manufacturing company
The main use cases for my customers with Meraki MX are cloud managed virtual controller, basically for managing the...
Read full review of Cisco Meraki MX »
Thomas Botts
Senior Network Engineer at a educational organization
My main use case when using Cisco Duo is MFA into everything: email, making teachers MFA, and mostly email. We are...
Read full review of Cisco Duo »
Vasil Blagov
Manager, Network at Duracell International, Inc.
Our main use cases for Cisco Secure Access are security and managing access.
Read full review of Cisco Secure Access »
Bryan Bettencourt
Senior Network Engineer at Mintz, Levin, Cohn, Ferris, Glovsky and Popeo, P.C.
My main use cases for Cisco Umbrella are mostly for DNS security, ensuring we have policies in place to block anyone...
Read full review of Cisco Umbrella »
Sanjay Gaiswal
Technical Presales at Vcom Teachnologies
The main use case for my customers is that they are using Cisco Meraki MR Wireless for their Wi-Fi users. Customers...
Read full review of Cisco Meraki MR Wireless »

Review 1 of 5

Peter Nowak
Business Development Manager for Cybereason at Bechtle
I use Cybereason XDR for customers who don't have a SOC or managed SOC yet and want to be protected on more than...
Read full review of Cybereason XDR »
Peter Nowak
Business Development Manager for Cybereason at Bechtle
I am part of a reseller with two roles. We are a Managed Service Provider ourselves, and in a way, we compete with...
Read full review of Cybereason Managed Detection & Response »
Peter Nowak
Business Development Manager for Cybereason at Bechtle
My use case involves providing endpoint security. When I introduce the EDR system, in many cases, it replaces the...
Read full review of Cybereason Next-Generation Antivirus »
Dannie Combs
Senior Vice President and Chief Information Security Officer at Donnelley Financial Solutions
My organization is in the financial services industry and the majority of services that we offer are financial...
Read full review of i-SIEM [EOL] »
Anonymous User
Security Delivery Analyst at a consultancy
We use it to improve detection in the whole industrial sector. We are a big energy company. Across multiple...
Read full review of Cybereason Endpoint Detection & Response »

Review 1 of 5

Customer Service

DermotCasey
Principal Technology Consultant at Vodafone
I have never contacted the technical support team since I have never faced issues with the solution.
Read full review of ThousandEyes »
Vasil Mitrov
Telecom Architect at a manufacturing company
Cisco ACI technical support is excellent. My company implemented the solution six years ago, particularly version...
Read full review of Cisco ACI »
Premnath Jaganathan
Product Manager at Uop Ipl
I have not had to interact with customer service directly due to account managers supporting us. From a support...
Read full review of Meraki SD-WAN »
Wouter Beer
Technical Manager at Gannexion BV
Cisco technical support is difficult, and it requires lots of contracts. I did not use their support extensively for...
Read full review of Cisco Secure Client (including AnyConnect) »
Jibin Baby
Co Founder at Aintree Tech Solutions Pvt Ltd
Meraki does not have a very good support system in India.
Read full review of Meraki SD-WAN »
Dinesh Upadhyay
Sr.Manager-IT at imi kolkata
I've never had to contact technical support. I cannot speak to how the support services are.
Read full review of Cisco Ethernet Switches »
Brijesh Mohanan
Lead Consultant/Manager at BT - British Telecom
There is room for improvement in the response time.
Read full review of ThousandEyes »
Anonymous User
Vice President Information Security & Compliance at a tech vendor
Technical support is included as part of the subscription. At any point in time, if you have any queries, there's a...
Read full review of Cisco Umbrella »
Hassan-Ayoub
Business Development Manager at Odxs
Technical support does not have a broad knowledge base, so I rate them a six out of ten.
Read full review of Cisco IOS Security »
Sachin Chaudhari
DGM IT Infra & Facility at a tech services company
Technical support is outsourced and it is good.
Read full review of Cisco Secure IPS (NGIPS) »
A.E.
APM & Observability Consultant at a tech services company
I rate the support a ten out of ten. We've contacted the technical support team for integration purposes, and they...
Read full review of ThousandEyes »
MarkoOnninen
CEO at Innovisio Oy
Their technical support has been great.
Read full review of Cisco Meraki MX »
Naeem Afzal
IT Manger at Dubai precast LLc
Support is not good. The support team provides a slow response. I rate the support team a six or seven out of ten.
Read full review of Cisco Secure Email »
Anonymous User
Network Analyst at a non-tech company
My team works on ACI and HyperFlex. They've had great Cisco support for that.
Read full review of Cisco HyperFlex HX-Series [EOL] »
Anonymous User
Senior Systems Engineer at a tech services company
Technical support is good but we need it for every piece we do. For every change, we need technical support. They are...
Read full review of Cisco HyperFlex HX-Series [EOL] »
Anonymous User
Team Lead Manager
We've only reached out to technical support once when we had to do an upgrade. The team at Cisco was very helpful....
Read full review of Cisco Sourcefire SNORT »
Hamilton McClain
Systems Architect at Realtime Technical Solutions, LLC
It is definitely top-rate. In fact, I know that my particular group didn't even have a service agreement in place for...
Read full review of Cisco Secure Access »
Anonymous User
Operations Manager at a computer software company
We have been satisfied with the technical support of Cisco Wireless.
Read full review of Cisco Wireless »
Manoj Chitgopeker
Region Head - S1@Dimension Data India at a computer software company
Technical support is excellent. If there is one area where Cisco excels, it is in technical support.
Read full review of Cisco Catalyst Switches »
Gyaneshwar Upadhyay
Senior Network Engineer at BCD Travel
I was satisfied with the support we received.
Read full review of Cisco Secure Firewall »
Anonymous User
Director of Engineering at a tech services company
The technical support is good. I would rate them as six out of 10.
Read full review of Cisco Identity Services Engine (ISE) »
Simon Chaba
ICT Manager at a aerospace/defense firm
Customer Service: Excellent customer service. Cisco listens to their customers. Technical Support: Excellent customer...
Read full review of Cisco Secure Firewall »
Andrew Kan
EVP â€“ Central Asia,Kazakhstan, Ukraine at a comms service provider
Its technical support offers the finest experience and the most effective solutions. I would rate it ten out of ten.
Read full review of Cisco Prime [EOL] »
Vikram Arsid
Cyber Security Software Engineer at FireEye
It is all self-guided, and we were already using the physical appliances. Therefore, we knew how to use the product.
Read full review of Cisco Secure Firewall »
Win Sein
IT Consultant at Hostlink IT Solutions
For any issues, we contact the local support. They are very easy to deal with.
Read full review of Cisco Secure Firewall »
Anonymous User
Senior Information Technology Manager at a construction company
Technical support has been okay.
Read full review of Cisco Linksys Ethernet Switches »
Diego Otheguy
Gerente División Plataforma at Sonda S.A.
I would say 60% of the technical support team are very experienced in the solution. They are quite good to work with,...
Read full review of Cisco Wireless »
Humphrey Hlatshwayo
Systems Engineer at First Rand Bank Ltd.
Cisco technical support is helpful. I rate them nine out of ten.
Read full review of Cisco Intersight »
Brett Moore
Network Architect at City of Mesa
Technical support is good. I don't do day-to-day operations of it, another group does.
Read full review of Cisco HyperFlex HX-Series [EOL] »
Anonymous User
Director of IT Support at a marketing services firm
Customer Service: Excellent Technical Support: Excellent, their Sales Engineer was very helping in getting the AD...
Read full review of Cisco Umbrella »

Review 1 of 30

Ibrahim Karam
Pre-Sales Consultant | Palo Alto Networks. at StarLink - Trusted Security Advisor
Technical support could be better. We’d like to see them be more helpful and responsive in the future.
Read full review of Cybereason Endpoint Detection & Response »
Ivan Burke
Head of Research Development and Innovation at CSIR
The solution's support team is quite good at giving us feedback if there is an issue. I rate the overall support an...
Read full review of Cybereason Managed Detection & Response »
Peter Nowak
Business Development Manager for Cybereason at Bechtle
I think of situations I know. There's a technical account manager, and the customers are very happy with it. I would...
Read full review of Cybereason Managed Detection & Response »
Dannie Combs
Senior Vice President and Chief Information Security Officer at Donnelley Financial Solutions
The partnership between empow and Elasticsearch has a very positive impact on us from a couple of different angles: *...
Read full review of i-SIEM [EOL] »
Chad Kliewer
Information Security Officer at PTCI
I have been working with the product team a lot and giving them a lot of unsolicited feedback. I would rate the...
Read full review of Cybereason Endpoint Detection & Response »
Abhinav Srivastava
Senior Project Executive at Hitachi
The technical support for Cybereason Endpoint Detection & Response is okay. We have some open cases, and the support...
Read full review of Cybereason Endpoint Detection & Response »
Alex Lapinski
Cyber Security & ICT Director at Polish Security Experts Association
We are currently in the POC stage. I haven't had a chance to explore the tool's support.
Read full review of Cybereason Next-Generation Antivirus »
Ivan Burke
Head of Research Development and Innovation at CSIR
Cybereason's support is very good. They are very quick at setting up a new instance. Usually, when we have an IR,...
Read full review of Cybereason XDR »
Peter Nowak
Business Development Manager for Cybereason at Bechtle
A colleague informed me that he opened a ticket, and they probably responded within the time limit. Support asked for...
Read full review of Cybereason Next-Generation Antivirus »
AtulChaurasia
Operational Technical Security at Metro Bank
The technical support services are good.
Read full review of Cybereason Endpoint Detection & Response »
Ivan Burke
Head of Research Development and Innovation at CSIR
The solution's technical support was very good. There were only a few integration-related issues, for which...
Read full review of Cybereason Next-Generation Antivirus »
Ivan Burke
Head of Research Development and Innovation at CSIR
In terms of support quality, it depends; if you're a partner with them, they provide fairly good support through a...
Read full review of Cybereason Endpoint Detection & Response »
Peter Nowak
Business Development Manager for Cybereason at Bechtle
Customer service is rated as a five out of ten. When they work and reach the right level, they are helpful, but...
Read full review of Cybereason XDR »
Anonymous User
Security Consultant at a computer software company
Technical support varies on a case-by-case basis, but sometimes it takes a lot of time for them to come back to us...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Technical Specialist Manager at a tech services company
Though I don't have much experience with the technical support of the product, I rate the technical support a nine...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous__
Senior Project Manager at a transportation company
The support that the company offers is very good. We've been quite satisfied. I find them to be exceptionally...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Senior Security Engineer at a financial services firm
The support people are very helpful, but a lot of the issues end up having to go back to engineering or their support...
Read full review of Cybereason Endpoint Detection & Response »
Johnson Bresnick
Director of Learning and Development at ACA - Ateliers de conversation anglaise
Cybereason support has been great.
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Security Delivery Analyst at a consultancy
For technical support, I would rate it eight or nine out of ten. Nine is great actually since we have people...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Systems Engineer at a tech services company
I have not been in contact with technical support.
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Security Architect at a tech company
The technical support services are good.
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Technical Consultant at Revel Tech Security Sdn Bhd
Since using the solution, post-installation I have not come to a point where I needed to contact their customer...
Read full review of Cybereason Endpoint Detection & Response »
DanielHernandez
Information Security Analyst at a comms service provider
In the security arena, I would give them 9 out of 10. We had a small hiccup at the beginning of our onboarding as...
Read full review of Cybereason Endpoint Detection & Response »
Nick LaPointe
Information Security Administrator at a insurance company
Their technical support is very competent. They know the product inside and out and they try to understand the...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Global IT Project Manager at a manufacturing company
For me, the technical support is good. I asked support for certain points to move on, in terms of new things, and I...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Security Analyst at a manufacturing company
I communicate with technical support via email. They're responsive.
Read full review of Cybereason Deep Respond [EOL] »
Anonymous User
Manager Projects at a tech services company
The technical support team is overall good and co-operative.
Read full review of Cybereason Endpoint Detection & Response »
Jerome Arockiam
Senior Security Specialist at Wipro Limited
I would rate the technical support as nine out of ten. Sometimes, follow-ups are required to get a response from...
Read full review of Cybereason Managed Detection & Response »
Anonymous User
IT Security and Risk Analyst at a transportation company
Cybereason's customer support could be better. For example, their definition of urgency is based on the severity of...
Read full review of Cybereason XDR »
Anonymous User
System Analyst at a tech services company
The tech support is relatively helpful. They respond to our queries on time and are always available when we have...
Read full review of Cybereason Managed Detection & Response »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.