Compare BT vs Dell Technologies

Based on 1 review.

Dell Technologies

Based on 1801 reviews.

Sample Customers

Popular Solutions

BT Network Services

0 reviews

Dell PowerEdge R-Series

136 reviews

Dell Unity XT

15 reviews

VxRail

30 reviews

Top Industries

Manufacturing Company

14%

Government

Financial Services Firm

Comms Service Provider

Computer Software Company

14%

Manufacturing Company

10%

Financial Services Firm

10%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Senior Manager of Engineering

Read full review of BT Network Services »

Review 1 of 1

MayankChauhan
Lead Consultant - Cloud & Infrastructure Services at Infosys
We use Dell PowerMax for very IO-intensive databases. These are OLTP databases with a lot of real-time transactions...
Read full review of Dell PowerMax »
KuldeepSingh4
Technical Solution Architect at a tech vendor
I am dedicated to Cisco and work with multiple products as a consultant from one of the managed service providers....
Read full review of Dell vSAN Ready Nodes »
Jimmy Herrera
Subgerente De Planificación E Implementación TI at a financial services firm
Our use case for Dell PowerStore involves a cluster with VMware, where we have all open systems, Windows and Linux,...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at Unisity LLC
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »
Anonymous User
VP IT Operations at a computer software company
We use Dell PowerEdge Rack Servers primarily in a virtualized environment for our company. Our company performs all...
Read full review of Dell PowerEdge R-Series »

Review 1 of 5

Customer Service

No Data Available

Stanislaw Jagielski
Trainer, Storage Consultant at Oxon
I have never needed to contact technical support personally.
Read full review of DD Boost »
MinaMagdy1
Senior System Engineer at a tech vendor
Dell has 24/7 support for hardware replacement. In most regions, Dell EMC uses partners to deliver support. The...
Read full review of Dell PowerVault »
ErmiasGirma
System and Cloud Deployment Engineer at Safaricom Ethiopia plc
I have had a very positive experience with Dell's technical support. The support team is responsible, provides...
Read full review of Dell Data Protection Advisor »
AdityaKumar3
Working Student at HELLA
Dell PowerScale's support is good.
Read full review of Dell PowerScale (Isilon) »
Hawi Nadew
Data center and cloud solution engineer at IE Network Solutions PLC
As the support for the product is available on-site, we did not face any problems with the technical team.
Read full review of Dell PowerEdge C- Series »
Saleh Khalid
computer scientist at Imam University
Technical support from Dell is rated at six out of ten. Even with high-severity tickets, the response time is slower...
Read full review of Dell vSAN Ready Nodes »
Mark Torpy
Data Protection Specialist at Tech Mahindra Limited
Technical support is good and they provide break/fix support. Anything that does not work or your DPA has an issue...
Read full review of Dell Data Protection Advisor »
Anonymous User
Data Center & IT Infrastructure Administrator at a financial services firm
They have been helpful and knowledgeable.
Read full review of Dell Unity XT »
Micheal Laggis
Senior Solutions Engineer at a computer software company
Copilot support is next to none. I've dealt with a lot of support before. With Copilot, you're usually on the phone...
Read full review of Dell SC Series »
Anonymous User
EMC Storage & Backup Implementation Specialist at a tech vendor
Support wise, it's very stable. The support is 100% good. Support is the key for Dell EMC.
Read full review of Dell SC Series »
Mark Glasson
Senior IT Infrastructure Engineer and Administrator at a pharma/biotech company
10 out of 10. One of the most important criteria in our purchasing decisions is the technical support. DELL EMC set...
Read full review of Dell Unity XT »
Anonymous User
Systems Engineer at a financial services firm
The technical support is good. However, the support portal needs fixing. Accessing a service request on the support...
Read full review of Dell Unity XT »
Anonymous User
Technical Account Manager at a computer software company
I've heard the technical support is pretty good. They have a dedicated team. It's not like a general support pool. So...
Read full review of Dell VxFlex Ready Nodes »
Anonymous User
Principal Architect - Virtual, Storage and Networking infrastructure at a tech services company
Technical support is 10/10.
Read full review of Dell PowerEdge MX- Series »
Mohamed-Rumaiz
Senior Manager - Software Development at East Coast Technologies
The technical support services are good.
Read full review of Dell PowerEdge C- Series »
Anonymous User
coördinator ICT
I can't say as we have had no significant issues.
Read full review of Dell EqualLogic PS series »
Petros Mudzengerere
General Manager at CSA Zimbabwe
The technical support is very responsive on my end, and we haven't had any issues with them. I am quite happy with...
Read full review of Dell PowerVault »
Ahmed Kamel
Sr. Storage Systems Engineer at a pharma/biotech company
The support is very good. They respond very quickly when we have issues and the responses are good. However, the...
Read full review of Dell PowerMax »
Anonymous User
CISO at a construction company
My company gets support from the partner who installed the product in our organization. My company uses the data...
Read full review of Dell PowerStore »
Anonymous User
Director of IT at a hospitality company
I would rate Dell support for their rack servers as a 10.
Read full review of Dell PowerEdge R-Series »
Matthieu Enders
Ingénieur système at a media company
Their support is very good. I would rate them an eight out of ten. They can be more reactive when sending parts. The...
Read full review of Dell PowerEdge R-Series »
Mohamed Youssef
Sr. Pre-Sales Engineer at Advanced Technology Company
We have had some issues with the vendor's support that we have received. When you open up a support case with Dell...
Read full review of Dell PowerEdge MX- Series »
Jigar Acharya
VP - Engineering Operations at WPG Consulting
We've dealt with technical support and have found them to be helpful and responsive. We're satisfied with the level...
Read full review of Dell EqualLogic PS series »
Müfit Metin
Business Development Manager at a tech services company
Dell's support in Turkey has helped us so much in the project, especially the salesperson. He supported us so much,...
Read full review of VxRail »
Brad Dugenske
Senior Systems Engineer at Federal Data Systems
Customer support is usually really good for Dell PowerEdge Rack Servers. My only complaint would be if you're calling...
Read full review of Dell PowerEdge R-Series »
Anonymous User
IT Officer - Hardare & Software
Technical support is excellent, but somewhat slow in the African region.
Read full review of VNX [EOL] »
Dirk Verhoogen
Engineer and Specialist at Proximus Spearit
The technical support has significantly improved from where it was two years ago.
Read full review of Dell PowerStore »
Anonymous User
Principle Technology Services Engineer at a manufacturing company
The solution’s technical support is pretty decent.
Read full review of Dell PowerStore »
Mikael Hellström
IT Manager at Regional Health Services
The technical support is very good.
Read full review of Dell PowerMax »
Anonymous User
System Engineer at a tech services company
Dell provides great customer service.
Read full review of Dell PowerStore »

Review 1 of 30

Technical Support

No Data Available

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