Compare BMC vs Tenable

BMC

Based on 239 reviews.

Tenable

Based on 243 reviews.

Overview

BMC Software, Inc. is an American company specializing in business service management software. Headquartered in Houston, Texas, BMC develops, markets and sells software used for multiple functions, including IT service management, data center automation, performance management, virtualization lifecycle management and cloud computing management. The name "BMC" is taken from the surnames of its three founders Scott Boulette, John Moores, and Dan Cloer.

Tenable Network Security is a developer of vulnerability detection systems. Tenable Network Security is an American network security company, co-founded by Ron Gula, Jack Huffard, and Renaud Deraison in 2002.

Sample Customers

Popular Solutions

Control-M

29 reviews

BMC Remedy [EOL]

23 reviews

BMC Control-M Managed File Transfer

6 reviews

Tenable Nessus

15 reviews

Tenable Security Center

13 reviews

Tenable Vulnerability Management

14 reviews

Top Industries

Financial Services Firm

24%

Computer Software Company

12%

Manufacturing Company

Insurance Company

Computer Software Company

11%

Financial Services Firm

11%

Manufacturing Company

10%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Mark_Francome
Senior System Specialist at a financial services firm
Over the years, I have worked with various firms to install and configure this system. The primary use case is...
Read full review of Control-M »
Brian Westerman
Director of R&D at Syzygy Inc.
We use the solution clone test files.
Read full review of BMC AMI DevX »
Anonymous User
Solutions Consultant at a consultancy
Mostly, customers need to perform file transfers, which is a main use case for many customers. Many customers I...
Read full review of BMC Control-M Managed File Transfer »
Abdullah_Smadi
Business Unit Manager at Magnoos Information Systems
My primary use case for Remedyforce is for clients who do not have a requirement on the CMDB (Configuration...
Read full review of BMC Remedyforce [EOL] »
Anonymous User
IT Analyst at a tech vendor
We primarily use the solution to deal with problems in the production environment.
Read full review of BMC AMI Strobe »

Review 1 of 5

Chethan Gowda
Windows Security Patching Operation III (Cyber Operations) at CBTS
We usually use Tenable Vulnerability Management for vulnerability scannings, and we get the reports from Tenable to...
Read full review of Tenable Vulnerability Management »
OndrejKOVAC
Solution engineer at EXPERTience
The primary use case for Tenable Security Center among my clients is risk-based vulnerability management. It involves...
Read full review of Tenable Security Center »
DragosCernat
Information Security Architect at WSP
We had other solutions that we used. One solution was that we did not have something exactly similar to what Element...
Read full review of Tenable Cloud Security »
AbhishekPandey5
Senior Consultant at Payatu
I am using it for Asset Discovery, vulnerability management and threat intel. Tenable OT Security is for asset...
Read full review of Tenable OT Security »
Jonathan-Pereira
Cyber Security Architect at a comms service provider
I have at least three use cases. One is for ITDR solutions for threat detection. Another is the vulnerability...
Read full review of Tenable.io Web Application Scanning »

Review 1 of 5

Customer Service

SumitSrivastava1
AM at a computer software company
The solution's technical support is good. If you raise a ticket with the product's technical support team, they make...
Read full review of BMC Remedy [EOL] »
Nagendra Nekkala.
Senior Manager ICT & at Bangalore International Airport Limited
The response time from the support team should be faster. Currently, it takes approximately 24 hours to address...
Read full review of BMC Remedy [EOL] »
Yousef Bayari
ITSM Consultant at Smart IT Service
The customer support is great, maybe that's because I'm with a big client. They really are very good.
Read full review of BMC Remedy [EOL] »
Somashekar SG
IT Consultant at Acentauri
I rate BMC support 10 out of 10. They are stringent about their SLA timelines. They respond on time, and if it's a...
Read full review of Control-M »
Brenda Martin
Sr Consultant Project Manager
Their day-to-day tech support is great. We haven't had any problems with it at all. We had some issues that we...
Read full review of BMC AMI DevX »
Anonymous User
Works
All cases are responded to in a timely manner. The always provide valuable feedback or immediate solutions to an issue.
Read full review of BMC AMI Ops »
Anonymous User
Business Service Management Architect at a tech consulting company
Customer Service: Customer service is the best. Technical Support: Technical support is the best.
Read full review of Control-M »
Anonymous User
Production Control Analyst
Technical support was very good, 8/10. I had a minor issue with their online interface for opening problem tickets....
Read full review of Control-M »
Balabrahmam-Chakka
Automation Specialist at Salisbury
BMC technical support is highly effective and responsive to concerns and questions. With the hybrid model, including...
Read full review of BMC Control-M Managed File Transfer »
Anonymous User
Service Assurance Manager at a comms service provider
We've been satisfied with technical support. We haven't come across any bottlenecks in the service provided.
Read full review of BMC Remedyforce [EOL] »
Sham Suresh
Assistant professor at J.P. College of Engineering
Technical support has improved. In the past, they were not as supportive, but they are better now. Based on recent...
Read full review of Control-M »
Anonymous User
Consultant at a tech services company
Currently technical support is awesome, 100%.
Read full review of Control-M »
Paul Wayland
VP Control-M Scheduling at Northern Trust
Most of the time we don't get the answers we're looking for. That's why we use a consultant company.
Read full review of Control-M »
Lokeswar Rao Pothuraju
SAP Solution Manager and Control-M Admin at a wholesaler/distributor
I would rate them an eight out of ten.
Read full review of Control-M »
Anonymous User
Works at a comms service provider
Customer Service: Customer service is excellent. Technical Support: Technical support is excellent.
Read full review of Control-M »
Anonymous User
Systems Engineer at a insurance company
I have been in contact with BMC technical support, although it was for the workload automation tool and not...
Read full review of BMC Control-M Managed File Transfer »
Teddy Thembe
CIO at Tembe Mogale Group
I would rate technical support from Control-M as a seven out of ten because the turnaround time was not adequate when...
Read full review of Control-M »
Anonymous User
Cloud/Devops Engineer at a computer software company
We have had occasional response issues with their customer service. They do not always provide timely support.
Read full review of Control-M »
Anonymous User
Associate Director at a tech services company
Technical support is satisfactory.
Read full review of BMC IT Business Management OnDemand [EOL] »
Anonymous User
Systems Programmer at a financial services firm
They have good tech support.
Read full review of BMC AMI DevX »
Gokilan Navarathinam
Solutions Architect at Tata Consultancy
I rate the technical support a nine out of ten.
Read full review of BMC Control-M Managed File Transfer »
ANIRUDHRAMESH
Production Engineer at Alphaserve Technologies®
The technical support is great and I would give it a ten.
Read full review of Control-M »
Randy Scott
Sr. Systems Engineer at a financial services firm
The technical support is probably the best I've ever worked with. If I need support help from them, if we are down,...
Read full review of Control-M »
Anonymous User
Enterprise Architect at a retailer
Customer support from BMC is good but not excellent. We always expect more from support, so I would rate it between...
Read full review of Control-M »
Anonymous User
Cloud Systems Engineer at a tech services company
I rate Control-M support eight out of 10.
Read full review of Control-M »
Anonymous User
Lead Specialist at a financial services firm
Tech support is fairly responsive. Some of the replies are, "Wait until the next release." And some of the replies...
Read full review of BMC AMI DevX »
Zubin Shah
AWS Certified Solution Architect at a tech services company
I didn't use their technical support.
Read full review of Control-M »
Anonymous User
Technical Support at a tech services company
The technical support is good, I would rate it a three out of five.
Read full review of Control-M »
Ramakrishna
Manager at a tech services company
BMC support will be good level with more number or expertise available BMC support is clueless on the new issues that...
Read full review of Control-M »
Anonymous User
Software Engineer at a computer software company
Their technical support is awesome. They're helpful when you're in a complicated situation.
Read full review of Control-M »

Review 1 of 30

Mohamed-Helmy
Chief Information Security Officer at MIDBANK
Tenable technical support needs improvement.
Read full review of Tenable Security Center »
SumeshKumar
Manager Cloud Security at Hitachi Systems, Ltd.
Tenable Cloud Security's technical support is good. They can help you out if you get stuck with some issues.
Read full review of Tenable Cloud Security »
Pathick Kerketta
Manager (Information Security) at Girnarsoft Private Limited
I have not contacted the support.
Read full review of Tenable Nessus »
Sereyreach Dy
Security Infrastructure Engineer at NP Secure Co.,Ltd
For the solution's technical support, our company directly seeks help from the solution's vendor in Vietnam or...
Read full review of Tenable Nessus »
Md. Shahriar Hussain
Information Security Analyst at Banglalink
There were no delays from customer support. They usually give instant responses for both online and local support.
Read full review of Tenable Security Center »
Aaron Melendez
Cybersecurity Analyst / Third-Party Risk Analyst at San Jacinto Community College
I would rate their support ten out of ten.
Read full review of Tenable Vulnerability Management »
ShanakaFernando
Consultant at a computer software company
The support of Tenable Nessus is responsive and helpful. I rate the support from Tenable Nessus a five out of five.
Read full review of Tenable Nessus »
Joao Manso
CEO at a tech services company
The technical support is fast and efficient, and I am satisfied with it. I would rate their support nine out of ten.
Read full review of Tenable Vulnerability Management »
Renato Jager
CIO at Oakmount
The solution's tech support is not excellent, but it is good enough.
Read full review of Tenable Lumin »
LadislavSolc
Enthusiastic Explorer at Target Five
I rate the technical support a nine out of ten.
Read full review of Tenable Security Center »
Md. Shahriar Hussain
Information Security Analyst at Banglalink
The technical support is good. They offer expensive professional support, but I generally use the website...
Read full review of Tenable Nessus »
Harshal Deshmukh
CEO and Managing Director at Digidata Infsystems Private Limited
The customer service and support are nice. Sometimes, there are lags but overall it was okay.
Read full review of Tenable OT Security »
Ali Al-Mahrooqi
Manager at a financial services firm
Technical support for this solution was good. They were responsive.
Read full review of Tenable Nessus »
Dobrisa Dobrenic
Assistant Director for Computing and Network infrastructure at SRCE
We haven't contacted Tenable Nessus for assistance or questions because we haven't encountered any serious issues,...
Read full review of Tenable Nessus »
JaanAnvelt
Chief Information Security Officer at BIGBANK AS
It is not super good and could do some improvements. I've had interactions with different parties, and while it's not...
Read full review of Tenable Security Center »
MuhammadBilal4
Sr. Information Security Engineer at Rewterz
Technical support always replies back on Mondays and it depends on the open support cases.
Read full review of Tenable Nessus »
Rachel TSAI
IT Manager at a educational organization
The support from Tenable Nessus is okay. However, they are sometimes slow and can take days to respond. Additionally,...
Read full review of Tenable Nessus »
Hatem Langar
Security Administrator at TOPNET
Tenable's technical support is good.
Read full review of Tenable Security Center »
Anonymous User
CIO at a insurance company
We have technical support enabled with our licensing for Tenable Nessus. We have only called twice for technical...
Read full review of Tenable Nessus »
Anonymous User
Vulnerability Management Analyst at a financial services firm
We've worked with technical support in the past, and we've found them to be quite efficient. They are knowledgable...
Read full review of Tenable Nessus »
Anonymous User
Security Specialist at a security firm
They need a better approach to support. When I have hard questions that need answers to, I prefer to jump to L3...
Read full review of Tenable Vulnerability Management »
Anonymous User
CISO at a financial services firm
The solution's technical support is quite good and very supportive. I rate the technical support nine and a half out...
Read full review of Tenable.io Container Security »
Jonathan-Pereira
Cyber Security Architect at a comms service provider
For local support, I would rate it as an eight, and for global support, I would rate it as a nine out of ten.
Read full review of Tenable OT Security »
Anonymous User
Security Specialist at a security firm
Technical support has been good. They respond quite quickly.
Read full review of Tenable Vulnerability Management »
DivyaJyoti
0
The solution's support is okay, but it could be more customer-friendly. The people providing support have knowledge,...
Read full review of Tenable Vulnerability Management »
Anonymous User
Chief Executive Officer at a outsourcing company
We can contact technical support using their web console. We can log a support ticket as end users, although we...
Read full review of Tenable Nessus »
Pov Men
Network Security Engineer at np secure
Technical support has been great. We've been quite pleased with their level of attention. We're satisfied with the...
Read full review of Tenable One Exposure Management Platform »
Sandip Deshmukh
Cyber Security Expert at Birlasoft IndiaLtd.
We receive very good technical support from the team in India. We're very happy with them. I'm also in touch with...
Read full review of Tenable Nessus »
Anonymous User
Ingeniero de proyectos de TI at a tech services company
I've never directly dealt with technical support. I can't speak to how knowledgeable or responsive they are. I've...
Read full review of Tenable Vulnerability Management »
Anonymous User
Security Specialist at a security firm
In general, it is fast. In some cases, we need L3 support, which can take some time, but overall, it is really fast....
Read full review of Tenable.io Web Application Scanning »

Review 1 of 30

Technical Support

No Data Available

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