Compare BMC vs Safe-T

BMC

Based on 282 reviews.

Safe-T

Based on 8 reviews.

Overview

BMC Software, Inc. is an American company specializing in business service management software. Headquartered in Houston, Texas, BMC develops, markets and sells software used for multiple functions, including IT service management, data center automation, performance management, virtualization lifecycle management and cloud computing management. The name "BMC" is taken from the surnames of its three founders Scott Boulette, John Moores, and Dan Cloer.

Information Not Available

Sample Customers

Popular Solutions

Control-M

71 reviews

BMC Remedy [EOL]

11 reviews

BMC AMI DevX

3 reviews

Safe-T Secure Application Access

0 reviews

Top Industries

Financial Services Firm

23%

Manufacturing Company

Computer Software Company

Insurance Company

Performing Arts

10%

Construction Company

10%

Media Company

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Abulfazal Irfan
Devops Engineer / Ispw Admin at a insurance company
As the administrator of BMC AMI DevX Code Pipeline, I set up applications, pipelines, associations, flags, and...
Read full review of BMC AMI DevX »
Anonymous User
Information Principal & Technology Architect at a energy/utilities company
My main use case for BMC AMI Cloud Analytics is for understanding our cloud cost. I want to understand the usage of...
Read full review of BMC AMI Cloud Analytics »
Anonymous User
Mainframe modernization architecture at a tech vendor
I use BMC AMI Data for detecting abnormal batch behavior, finding DB2 deadlocks, intelligent alert correlation,...
Read full review of BMC AMI Data »
Syed Abu Owais Bin Nasar
Software Consultant at ibl-unisys
Remedyforce is primarily used for tasks such as incidents management, service requests, change management, task...
Read full review of BMC Remedyforce [EOL] »
Anonymous User
IT Analyst at a tech vendor
We primarily use the solution to deal with problems in the production environment.
Read full review of BMC AMI Strobe »

Review 1 of 5

Raphael Poujaud
Technical Support Manager at a tech services company

Read full review of Safe-T Secure Application Access »

Review 1 of 1

Customer Service

Yousef Bayari
ITSM Consultant at Smart IT Service
The customer support is great, maybe that's because I'm with a big client. They really are very good.
Read full review of BMC Remedy [EOL] »
Paulo Ramada
Senior Consultant / Enterprise Infrastructure Specialist at EDP
BMC support is generally competent for standard issues.
Read full review of Control-M »
ArbenKlaiqi
Business analyst at a financial services firm
Since the organization I worked for had a very good cooperation with BMC and we had a premium support, I found their...
Read full review of BMC Remedy [EOL] »
VishalSharma6
Delivery Lead at National Australia Bank
The customer support for Control-M is fine.
Read full review of Control-M »
Vivek Katakam
Data Solution engineering specialist at Telstra
The technical support from Control-M is good; I normally never ask the Control-M team for help as it hasn't gotten...
Read full review of Control-M »
Galih Supriatna
Staff IT Support Data Center Infrastructure at PT.Bank Woori Saudara Indonesia 1906, Tbk.
I would rate technical support for Control-M at nine point five because it provides separate level error...
Read full review of Control-M »
Vineeta Jayasimhan
Systems Engineer - Senior Control M Admin at a tech services company
Technical support is excellent. They have a great support team. Also their AMIGO program is great, where you can...
Read full review of Control-M »
Anonymous User
Support for Development Teams on Mainframe at CNP TI
The customer service of Compuware and its technical support is at a really standard level.
Read full review of BMC AMI DevX »
Anonymous User
Software Consultant at a consultancy
They are perfect. I would rate them a ten out of ten.
Read full review of Control-M »
Anonymous User
Consultant, Production Control Services at a tech services company
Customer Service: BMC service was excellent. Technical Support: Excellent.
Read full review of Control-M »
Avinash-Reddy
Control-M Specialist at a tech vendor
We have reached out to BMC a lot of times. They are good, but this is an honest opinion, the service for Control-M...
Read full review of Control-M »
Dan Dernoll
IT Tech Infurstructure Engineer at CommonSpirit Health
From one to ten, with ten being the best, I would rate their technical support about a seven.
Read full review of Control-M »
Anonymous User
AWS Certified Solution Architect at a tech services company
I didn't use their technical support.
Read full review of Control-M »
Anonymous User
Works
All cases are responded to in a timely manner. The always provide valuable feedback or immediate solutions to an issue.
Read full review of BMC AMI Ops »
Anonymous User
Database Security Specialist at a manufacturing company
Technical support was not required much as we had total in-house solution consultants. Though, in times of need, BMC...
Read full review of Control-M »
PratikKumar
Control Administrator at a financial services firm
Customer support from BMC is excellent; whenever I create a case, they respond promptly, ensuring there are no...
Read full review of Control-M »
Anonymous User
OS3 Product Development Lead at a tech services company
Customer service and support is about the application and the license. They open cases. Depending on the priority of...
Read full review of BMC Remedy [EOL] »
Anonymous User
Production Engineer at Alphaserve Technologies®
The technical support is great and I would give it a ten.
Read full review of Control-M »
Anonymous User
Senior IT Specialist at a financial services firm
Technical support has a very weak first line of support, but a very good developer team in Israel.
Read full review of Control-M »
Jason Shewbert
Lead Mainframe Systems Programming Analyst at a logistics company
As far as the software vendors that I work with go, Compuware has some of the best support, in terms of listening to...
Read full review of BMC AMI DevX »
Anonymous User
Technical Lead at a tech services company
Technical support is very good.
Read full review of Control-M »
Anonymous User
System Admin and Architect at a financial services firm
Most of the time, we don't get the answers that we are looking for from the technical support. That is why we use a...
Read full review of Control-M »
Anonymous User
Subject Matter Expert at a consumer goods company
In a case where we fail to understand an issue by collecting data on our own through our audit reports, we open a...
Read full review of Control-M »
Gana Muthanna
Control-M Administrator at Cognizant
When we can't find a solution to an issue, we reach out to BMC customer support and they respond almost immediately....
Read full review of Control-M »
Cristian Martinez
Pre-Sales Engineer, Solution Architect, Technical Area Coordinator at a consultancy
Their technical support is very good. We need to create tickets, and their response time is good.
Read full review of Control-M »
Syed Abu Owais Bin Nasar
Software Consultant at ibl-unisys
Technical support is okay, however, you need to communicate with them via email. There isn't really a portal where...
Read full review of BMC Remedyforce [EOL] »
Anonymous User
Control-M Developer at a retailer
Technical support is sufficient. BMC have a group of specialists in Tel Aviv who will advise on the best solution to...
Read full review of Control-M »
Anonymous User
Middleware Analyst at a financial services firm
I find the level of technical support (Blue Turtle Technologies) to be exceptional. Whether it is a small query or a...
Read full review of Control-M »
Alex Liendo
IT Supply Chain Manager at Alicorp
Our first-level support is with the GrupoCONTEXT team. They have the knowledge for all cases. There have only been 2...
Read full review of Control-M »
Chintha Eswaraiah
Professional Application Designer at DXC Technology
I can give the technical support a nine out of 10.
Read full review of Control-M »

Review 1 of 30

Raphael Poujaud
Technical Support Manager at a tech services company
As Head of Support, we have been in contact with the Safe-T support team many times and work closely together. From a...
Read full review of Safe-T Secure Application Access »
Anonymous User
Solutions Sales VP at a tech services company
Currently, they are not able to offer 24/7 support as the support covers only office hours in the Israel time zone....
Read full review of Safe-T Secure Application Access »
Anonymous User
Systems Administrator
I would rate tech support as a nine out of 10.
Read full review of Safe-T Secure Application Access »
Anonymous User
Manager | Leader | IT | Cyber Security | Cloud | Devops at a insurance company
They are very responsive. When you create a new issue, they're responding very quickly. In some cases, they have the...
Read full review of Safe-T Secure Application Access »
Anonymous User
CTO
We have used tech support more than once. I would rate them an eight out of 10.
Read full review of Safe-T Secure Application Access »
Anonymous User
Network and Security Engineer
Yes, we've used support but only their support in Israel. I would rate them a seven out of 10. They need someone who...
Read full review of Safe-T Secure Application Access »
Anonymous User
IT Manager at a retailer
When we call support, it's answered very quickly. It's very good. I would say they're a nine out of 10. I work with...
Read full review of Safe-T Secure Application Access »
Anonymous User
Infrastructure Manager
The support is amazing. I work with a guy named Johnny. Support is very good.
Read full review of Safe-T Secure Application Access »

Review 1 of 8

Technical Support

No Data Available

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