Compare BMC vs McAfee

BMC

Based on 241 reviews.

McAfee

Based on 140 reviews.

Overview

BMC Software, Inc. is an American company specializing in business service management software. Headquartered in Houston, Texas, BMC develops, markets and sells software used for multiple functions, including IT service management, data center automation, performance management, virtualization lifecycle management and cloud computing management. The name "BMC" is taken from the surnames of its three founders Scott Boulette, John Moores, and Dan Cloer.

Information Not Available

Sample Customers

Popular Solutions

Control-M

31 reviews

BMC Remedy [EOL]

22 reviews

BMC Control-M Managed File Transfer

6 reviews

McAfee ePolicy Orchestrator

8 reviews

McAfee Complete Data Protection

5 reviews

McAfee Total Protection for Data Loss Prevention

4 reviews

Top Industries

Financial Services Firm

24%

Computer Software Company

12%

Manufacturing Company

Insurance Company

Financial Services Firm

12%

Computer Software Company

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Mark_Francome
Senior System Specialist at a financial services firm
Over the years, I have worked with various firms to install and configure this system. The primary use case is...
Read full review of Control-M »
Brian Westerman
Director of R&D at Syzygy Inc.
We use the solution clone test files.
Read full review of BMC AMI DevX »
Anonymous User
Solutions Consultant at a consultancy
Mostly, customers need to perform file transfers, which is a main use case for many customers. Many customers I...
Read full review of BMC Control-M Managed File Transfer »
Abdullah_Smadi
Business Unit Manager at Magnoos Information Systems
My primary use case for Remedyforce is for clients who do not have a requirement on the CMDB (Configuration...
Read full review of BMC Remedyforce [EOL] »
Anonymous User
IT Analyst at a tech vendor
We primarily use the solution to deal with problems in the production environment.
Read full review of BMC AMI Strobe »

Review 1 of 5

Kamal Abdelrahman
Country Manager at a tech services company
I am intensively working with McAfee Total Protection for Data Loss Prevention, and it is a good solution that we...
Read full review of McAfee Total Protection for Data Loss Prevention »
Wahidur Rahman
Senior Executive Officer at United Commercial Bank Limited
Our primary use case for this solution is activity, authentication, and scans for audit purposes and priority...
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
VivekGupta7
DGM at a financial services firm
McAfee Web Protection is for our entire system, regardless of the brand. It is implemented in all systems through an...
Read full review of McAfee Web Protection [EOL] »
Chetankumar Savalagimath
Delivery Manager at a tech services company
Presently, I am using the Threat Intel solution for reputation checks in our daily SOC operations and threat hunting....
Read full review of McAfee Global Threat Intelligence [EOL] »
PankajKumar24
IT Manager at Gigabit Technologies Pvt Ltd
The use cases for McAfee ePolicy Orchestrator involve deploying multiple customers for endpoint solutions, EPP...
Read full review of McAfee ePolicy Orchestrator »

Review 1 of 5

Customer Service

Nagarajan Sankarammal
Automation Architect at a tech vendor
Recently, there are some bugs with the product development, which necessitated R&D's involvement, which isn't ideal....
Read full review of Control-M »
MohammedOmer
Senior Information Technology Support Analyst at Qatar Development Bank
We don't contact directly. We go through the vendor. We have a vendor who represents the Middle East and will finish...
Read full review of BMC Remedy [EOL] »
Ismail Aboulezz
Chief Executive Officer at LeaseWeb
Some customers directly contact me for presales consultation, installation, customization, and training. However, the...
Read full review of BMC Remedy [EOL] »
Nagendra Nekkala.
Senior Manager ICT & at Bangalore International Airport Limited
The response time from the support team should be faster. Currently, it takes approximately 24 hours to address...
Read full review of BMC Remedy [EOL] »
AbhishekSaxena2
Subject Matter Expert at a consumer goods company
In a case where we fail to understand an issue by collecting data on our own through our audit reports, we open a...
Read full review of Control-M »
Anonymous User
Works at a comms service provider
Customer Service: Customer service is excellent. Technical Support: Technical support is excellent.
Read full review of Control-M »
Anonymous User
Sr Integration Developer at a computer software company
Their technical support is very good. They also have a community portal. I would rate them a nine out of ten.
Read full review of Control-M »
Anonymous User
Technical Support at a tech services company
The technical support is good, I would rate it a three out of five.
Read full review of Control-M »
Anonymous User
Consultant at a financial services firm
10 out of 10.
Read full review of Control-M »
Marlon Ferreira
Senior Software Engineer at NTT DATA
I didn't need to contact the technical support or customer support for Control-M.
Read full review of Control-M »
Avinash-Reddy
Control-M Specialist at a tech vendor
We have reached out to BMC a lot of times. They are good, but this is an honest opinion, the service for Control-M...
Read full review of Control-M »
HEVERSON CAMPELO
Information Technology Analyst at a financial services firm
We have had a few problems with support so I would rate them a nine out of ten. They didn't give us the answers we...
Read full review of BMC AMI DevX »
xs
Project Manager at a energy/utilities company
We have a strong collaboration with BMC and we are constantly in contact with them. The support is good and we are...
Read full review of Control-M »
Joker Chin
Technical Director at SYSTEX
Customer support is very responsive and efficient. If you open a case, it can usually be handled within one to two...
Read full review of Control-M »
Kevin-Clark
IT Guy at a insurance company
I find the customer service to be excellent. BMC provides excellent service. I would definitely rate it a ten out of...
Read full review of BMC Control-M Managed File Transfer »
Jim Perrone
E-Business Engineer at a financial services firm
The technical support is extremely helpful. You can provide just a basic description of your case. If they need to,...
Read full review of Control-M »
Rajesh Surabhi
Senior Engineer - IT Infrastructure at a tech services company
In 80% to 90% of situations, BMC has provided better solutions. In rare cases, the support was not an asset. BMC...
Read full review of Control-M »
Cristian Martinez
Pre-Sales Engineer, Solution Architect, Technical Area Coordinator at a consultancy
The technical support on offer is very good. It's from BMC. The customers can open a ticket and be sure that they...
Read full review of Control-M »
Anonymous User
Executive Director at a financial services firm
I find them very, very responsive. Whenever I have anybody with a problem or we are seeing anybody with an issue, we...
Read full review of BMC Remedyforce [EOL] »
Anonymous User
Associate Director at a tech services company
Technical support is satisfactory.
Read full review of BMC IT Business Management OnDemand [EOL] »
Anonymous User
Data Center Operations Supervisor at a non-tech company
The technical support is great. They get it back to you right away. As soon as you open up a ticket, they are on it....
Read full review of Control-M »
Imraan Grace
Software Developer at Money Gram
We contacted the support team for a failover issue. They fixed the error remotely.
Read full review of BMC Control-M Managed File Transfer »
Anonymous User
Control-M Analyst at a tech services company
Support has been very good in my experience.
Read full review of Control-M »
TeamLdr34546
Team Lead at a transportation company
Comtrol-M technical support is done through a local agent. We are in Israel, so the agent in Israel is the one giving...
Read full review of Control-M »
Anonymous User
Workload Automation Wizard at a insurance company
Customer Service: 9/10 - Everything is typically great with customer service. Technical Support: 8/10 - After getting...
Read full review of Control-M »
Zahidullah Williams
Operator /Assistant Scheduler at Engen
Generally, we don't interact directly with BMC because we have a service provider that we use, Blue Turtle. So, we...
Read full review of Control-M »
Anonymous User
Application Development Analyst at a healthcare company
Technical support is 7/10. I faced an issue in which the connection was lost in the middle of a run. It was a small...
Read full review of Control-M »
Anonymous User
Business analyst / Consultant at a consultancy
I've been in touch with technical support in the past. I'm told because I'm a consultant, that they need to talk to...
Read full review of BMC Remedyforce [EOL] »
Anonymous User
Assistant Vice President at a computer software company
Technical support is good. They provide both online and offline support. I keep hearing about their good service and...
Read full review of BMC Remedy [EOL] »
Gokilan Navarathinam
Solutions Architect at Tata Consultancy
I rate the technical support a nine out of ten.
Read full review of BMC Control-M Managed File Transfer »

Review 1 of 30

Alain Orlanes
Manager at WSI
My clients and suppliers are usually working with technical support.
Read full review of McAfee Complete Data Protection »
Shreyansh Sharma
Instrument and Control Engineer at Reliance Industries Ltd
We have found the technical support to be very helpful. They are responsive and available when we need them to help...
Read full review of McAfee ePolicy Orchestrator »
BharatUjenia
Sr. Group Manager - Enterprise IT at WNS Global Services
The technical support is a mixed bag. They don't always like to believe that there is a problem with the solution....
Read full review of McAfee Web Protection [EOL] »
Irshad Kazi
Lead Technical Consultant at ITC Infotech
I would rate tech support a five out of ten. When our company is in the process of resolving patching issues, and on...
Read full review of McAfee Complete Data Protection »
Abel Abenemi
IT Lead\Network Security Analyst at Oiltest Services Limited
Technical support is perfect. If you send a request for help but resolve the issue yourself after a few hours, they...
Read full review of McAfee Complete Data Protection »
Abel Abenemi
IT Lead\Network Security Analyst at Oiltest Services Limited
McAfee has very good support. We can submit a report online to open a case and they will contact you immediately to...
Read full review of McAfee Complete Data Protection »
Daniel Colombani
Lead: Incident Response, Investigation & Vulnerability Management at a government
The technical support is great. When we put in a ticket, they respond in a few hours. If we put in that the server is...
Read full review of McAfee Web Protection [EOL] »
Anonymous User
Network Engineer Info & Security at a comms service provider
Customer Service: It's ok. Technical Support: It's satisfactory; a few engineers from the McAfee Firewall tech...
Read full review of McAfee Firewall Enterprise MFE [EOL] »
Altaf Siddiqui
Network Engineer at IBoss Tech Solutions Pvt. Ltd
The solution's customer support team's response time is good. We raise the ticket on a support portal and communicate...
Read full review of McAfee Complete Data Protection »
Anonymous User
Cyber Security at a tech services company
Technical support was good for what we needed. We just needed some support on the original install and set up, and we...
Read full review of McAfee Total Protection for Data Loss Prevention »
PankajKumar24
IT Manager at Gigabit Technologies Pvt Ltd
I would rate the quality of support from Trellix as eight points.
Read full review of McAfee ePolicy Orchestrator »
Sambhaji Bhosale
Cyber security consultant at a tech vendor
The technical support has been excellent with no reported issues.
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Management Executive at a security firm
The support in South Africa could be much better.
Read full review of McAfee Total Protection for Data Loss Prevention »
RajuBhatt
retired
I've never had to reach out to the support.
Read full review of McAfee Complete Data Protection »
Anonymous User
Senior Manager of System Security
Customer Service: 8 out of 10Technical Support: 8 out of 10
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
System Engineer at Inbox Business Technologies
Their support is really good. I would rate it a nine out of ten. I have never any issues with their support. They...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
AVP - Information Security at a financial services firm
Technical support has been good. If I have ever needed assistance, I have been able to get some help.
Read full review of McAfee Web Protection [EOL] »
DucDoan
Security Manager at a tech services company
For the most part, technical support has been great. When we've had technical problems, they've helped us. I've found...
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
RahulRaju
Security Specialist at Perth Airport
While there are bugs and a few functionality issues, it is just a matter of raising them with the support team....
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Security Professional
Customer Service: We were a McAfee EMEA Premier Managed Service Provider at the time, so we had no problems getting...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Business Analyst at a consultancy
Another person is responsible for dealing with technical support, so I do not have experience with them.
Read full review of McAfee Web Protection [EOL] »
Mohit Dhingra
Senior Vice President IT at AS IT Consulting Pvt. Ltd.
The technical support's response time and turnaround time as the solution provider are excellent. They go the extra...
Read full review of McAfee Complete Data Protection »
Anonymous User
Senior Marketing Specialist II at Harman International
When we raise a ticket with the support they respond based on the severity of the matter. I rate the support from...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
cybersecurity specialist at a mining and metals company
That's a question I can't answer because I haven't had to deal with them, personally. In general, when we're having...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Managing Director at a consultancy
Technical support is handled via our partner. They helped us implement and manage the solution. We go through them...
Read full review of McAfee MVISION Mobile »
JonathanChawatama
IT Security Consultant at ZOL Zimbabwe
I'd rate technical support seven out of ten. Every year we have to go through product certifications, so we hardly...
Read full review of McAfee Complete Data Protection »
Eduardo Jassir
Cyber Security Coordinator at Gecelca SA E.S.P.
We receive technical support from the partner, and they are very good. We've never had to contact McAfee. We just...
Read full review of McAfee ePolicy Orchestrator »
Shaik Sayeed
Information Technology Solutions Manager at UBG
I think that the technical support can be improved. It should be cheaper, faster and more comprehensive as far as the...
Read full review of McAfee Total Protection for Data Loss Prevention »
AjitKumar
Technical Security Engineer at Hitachi Systems, Ltd.
I am satisfied with the customer service/technical
Read full review of McAfee Complete Data Protection »
Yash Rana
Manager IT at OTE
The technical support of McAfee is good and that is why we use McAfee products. The support and protection is very...
Read full review of McAfee Complete Data Protection »

Review 1 of 30

Technical Support

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