Compare BMC vs McAfee

BMC

Based on 270 reviews.

McAfee

Based on 142 reviews.

Overview

BMC Software, Inc. is an American company specializing in business service management software. Headquartered in Houston, Texas, BMC develops, markets and sells software used for multiple functions, including IT service management, data center automation, performance management, virtualization lifecycle management and cloud computing management. The name "BMC" is taken from the surnames of its three founders Scott Boulette, John Moores, and Dan Cloer.

Information Not Available

Sample Customers

Popular Solutions

Control-M

64 reviews

BMC Remedy [EOL]

17 reviews

BMC AMI DevX

1 reviews

McAfee ePolicy Orchestrator

5 reviews

McAfee Complete Data Protection

5 reviews

McAfee Total Protection for Data Loss Prevention

2 reviews

Top Industries

Financial Services Firm

23%

Computer Software Company

Manufacturing Company

Insurance Company

Financial Services Firm

Manufacturing Company

Construction Company

Marketing Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Brian Westerman
Director of R&D at Syzygy Inc.
We use the solution clone test files.
Read full review of BMC AMI DevX »
Anonymous User
Information Principal & Technology Architect at a energy/utilities company
My main use case for BMC AMI Cloud Analytics is for understanding our cloud cost. I want to understand the usage of...
Read full review of BMC AMI Cloud Analytics »
Anonymous User
Information Security Analyst at a computer software company
Our team uses this solution as a ticketing system — we use it to track tickets.
Read full review of BMC Remedyforce [EOL] »
Anonymous User
IT Analyst at a tech vendor
We primarily use the solution to deal with problems in the production environment.
Read full review of BMC AMI Strobe »
Anonymous User
Produktionssteuerung at a wellness & fitness company
MainView is used as a central point of view to control and monitor systems on the mainframe like z/OS, CICS, MQSeries...
Read full review of BMC AMI Ops »

Review 1 of 5

PankajKumar24
IT Manager at Gigabit Technologies Pvt Ltd
The use cases for McAfee ePolicy Orchestrator involve deploying multiple customers for endpoint solutions, EPP...
Read full review of McAfee ePolicy Orchestrator »
VivekGupta7
DGM at a financial services firm
McAfee Web Protection is for our entire system, regardless of the brand. It is implemented in all systems through an...
Read full review of McAfee Web Protection [EOL] »
Wahidur Rahman
Senior Executive Officer at United Commercial Bank Limited
Our primary use case for this solution is activity, authentication, and scans for audit purposes and priority...
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
Anonymous User
Information Security Analyst at a real estate/law firm
My major use case for McAfee Complete Data Protection is for DLP. McAfee Complete Data Protection helps to prevent...
Read full review of McAfee Complete Data Protection »
Kalidas Mangle
Sr. System Engineer at Zensar Technologies
We are working with McAfee Total Protection for Data Loss Prevention and Trellix products in our environment, but not...
Read full review of McAfee Total Protection for Data Loss Prevention »

Review 1 of 5

Customer Service

Patrick Byrne
Controller Administrator at a government
Support is helpful, and the online community is very good. There's the community forum, which I use regularly to find...
Read full review of Control-M »
Paulo Ramada
Senior Consultant / Enterprise Infrastructure Specialist at EDP
BMC support is generally competent for standard issues.
Read full review of Control-M »
Chris Wahl
Operations Engineer at West Bend Mutual Insurance Company
Technical support would be a 10. They're always available. They've been very helpful with any questions I have. There...
Read full review of Control-M »
Yousef Bayari
ITSM Consultant at Smart IT Service
I have had very good experiences with technical support. They're great. I'm satisfied with the level of service I...
Read full review of BMC Remedy [EOL] »
Phanikumar Madiraju
Senior consultant specialist-ITID at a financial services firm
I rate the technical support an eight out of ten.
Read full review of BMC Remedy [EOL] »
ArbenKlaiqi
Business analyst at a financial services firm
Since the organization I worked for had a very good cooperation with BMC and we had a premium support, I found their...
Read full review of BMC Remedy [EOL] »
Dan AISENBERG
Co Founder & CEO at Sylkane
I would rate the vendor's technical support as an eight.
Read full review of Control-M »
Anonymous User
Technical Consultant at Atgen Software Solutions LLP
Customer Service: 4/10 Technical Support: BMC provides good technical support and I would give it an 8 out of 10 rating.
Read full review of Control-M »
Randy Scott
Sr. Systems Engineer at a financial services firm
The technical support is probably the best I've ever worked with. If I need support help from them, if we are down,...
Read full review of Control-M »
Anonymous User
Operational Manager at a tech services company
I rate technical support 10/10.
Read full review of Control-M »
MarkFrancome
Senior System Specialist at a recruiting/HR firm
Technical support is good, but it depends on the situation. At times they restructure and assign you to other...
Read full review of Control-M »
TeamLdr34546
Team Lead at a transportation company
Comtrol-M technical support is done through a local agent. We are in Israel, so the agent in Israel is the one giving...
Read full review of Control-M »
Raj Pattni
Batch Admin at NBC Universal
The biggest return on investment I see when using Control-M stems from how it simplifies processes. Control-M makes...
Read full review of Control-M »
Anonymous User
Application Development Analyst at a healthcare company
Technical support is 7/10. I faced an issue in which the connection was lost in the middle of a run. It was a small...
Read full review of Control-M »
Andrea Bastian
Director Of Sales at Sisn
Their L2-support Is not that good and often our team have managed to solve problems which their team could not....
Read full review of Control-M »
Anonymous User
Production Engineer at a tech services company
Customer Service: Excellent -- 10/10. Technical Support: Excellent -- 10/10.
Read full review of Control-M »
Anonymous User
Mainframe Architect at a financial services firm
We haven't had to call support for this solution more than once. We do have lots of experience with Compuware....
Read full review of BMC AMI DevX »
Anonymous User
Head of IT Procurement at a renewables & environment company
Technical support is excellent. We called them two times in a year and there was a reply within 30 minutes, so that's...
Read full review of Control-M »
Anonymous User
Service team lead at a computer software company
We have in-house technical support. Sometimes, we had to escalate the issue to the BMC’s support team.
Read full review of BMC Remedy [EOL] »
Anthony Heilbronn
IT Specialist TWS at a financial services firm
I only really deal with bank clients. Control-M handles the technical support. I don't deal with them directly and...
Read full review of Control-M »
Gokilan Navarathinam
Solutions Architect at Tata Consultancy
I rate the technical support a nine out of ten.
Read full review of Control-M »
Anonymous User
Technical Support at a tech services company
The technical support is good, I would rate it a three out of five.
Read full review of Control-M »
Anonymous User
Analyst engineer at a financial services firm
The customer support for Control-M is good.
Read full review of Control-M »
Anonymous User
Enterprise Architect at a retailer
Customer support from BMC is good but not excellent. We always expect more from support, so I would rate it between...
Read full review of Control-M »
Anonymous User
Senior Technical Consultant at a financial services firm
Customer Service: 10 out of 9. Technical Support: 10 out of 0
Read full review of Control-M »
Anonymous User
Systems Engineer at a insurance company
I have been in contact with BMC technical support, although it was for the workload automation tool and not...
Read full review of Control-M »
Anonymous User
AVP - Systems Engineer at a financial services firm
I would probably give them a nine out of 10. For the most part, they're very helpful, but there's always an initial...
Read full review of Control-M »
Brenda Martin
Sr Consultant Project Manager
Their day-to-day tech support is great. We haven't had any problems with it at all. We had some issues that we...
Read full review of BMC AMI DevX »
Anonymous User
Maintenance Manager at a transportation company
I love support and the support people. It is very good. Because we are quite a mature customer and the whole team has...
Read full review of Control-M »
Paul Wayland
VP Control-M Scheduling at Northern Trust
Most of the time we don't get the answers we're looking for. That's why we use a consultant company.
Read full review of Control-M »

Review 1 of 30

Syed M Sarfaraz Hussain
System Administrator at CyberGen
We do not have experience with customer service and support.
Read full review of McAfee Total Protection for Data Loss Prevention »
Erika Valiente
Product Manager at Ran Security
The support from McAfee Web Protection could improve. The quality of support depends on who you end up getting on the...
Read full review of McAfee Web Protection [EOL] »
Harish G
IT Analyst at SISA Information Security
We do get support from our reseller. We don't get support directly from McAfee.
Read full review of McAfee Total Protection for Data Loss Prevention »
Vincent Watti
Owner at Network Technics & Systems Ltd
The support is good. We've interacted with them directly a few times.
Read full review of McAfee ePolicy Orchestrator »
Vincent Watti
Owner at Network Technics & Systems Ltd
McAfee's technical support is a bit of a letdown. Also, there's no good support within our region. The people who are...
Read full review of McAfee ePolicy Orchestrator »
Massimo Biccini
Cyber Security Consultant & Presale at Innovery
If we're talking about the classic product, we found that technical support usually had good skills and sound...
Read full review of McAfee Complete Data Protection »
Kirolos Labeb
CyberSecurity Operations at EliteVAD
They are good and give quick responses. I rate it ten out of ten.
Read full review of McAfee ePolicy Orchestrator »
Binu Haneef
System Administrator at Sky News Arabia
McAfee ePolicy Orchestrator support has been helpful. However, sometimes when I raise the case they take a while to...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
IT Security Specialist at a tech services company
Technical support is not too bad. They are quite mature and have experience with the product. We have not experienced...
Read full review of McAfee Application Control »
Anonymous User
Management Executive at a security firm
The support in South Africa could be much better.
Read full review of McAfee Total Protection for Data Loss Prevention »
Eduardo Jassir
Cyber Security Coordinator at Gecelca SA E.S.P.
We receive technical support from the partner, and they are very good. We've never had to contact McAfee. We just...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Security Professional
Customer Service: We were a McAfee EMEA Premier Managed Service Provider at the time, so we had no problems getting...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Manager at a tech services company
My clients and suppliers are usually working with technical support.
Read full review of McAfee Complete Data Protection »
Anonymous User
Information System Security Coordinator at a comms service provider
I'm happy with the technical support.
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Network Architect at a tech services company
I've never dealt with technical support in the past. I can't speak to how knowledgeable or responsive they are. I've...
Read full review of McAfee Web Protection [EOL] »
Amer-Alkhawaldeh
Presales Manager at a computer software company
Essentially, as a service delivery partner, we are also technical support to some level.
Read full review of McAfee Complete Data Protection »
AmerAlkhawaldeh
Account manager
I got in touch with the support team for McAfee Complete Data Protection about certain cases such as enhancement...
Read full review of McAfee Complete Data Protection »
Anonymous User
Senior Cyber Security Consultant at Ingram Micro Inc.
We've contacted technical support in the past and in general, they are quite good.
Read full review of McAfee Complete Data Protection »
Anonymous User
Cyber Security at a tech services company
Technical support was good for what we needed. We just needed some support on the original install and set up, and we...
Read full review of McAfee Total Protection for Data Loss Prevention »
Amman Khan Mohammed
Senior System Engineer at a tech services company
I have opened a few cases with technical support and their support is good. It depends on what type of contract you...
Read full review of McAfee ePolicy Orchestrator »
SambhajiBhosale
Network Security Consultant at a tech services company
The technical support of McAfee is great.
Read full review of McAfee ePolicy Orchestrator »
Abel Abenemi
IT Lead\Network Security Analyst at Oiltest Services Limited
McAfee has very good support. We can submit a report online to open a case and they will contact you immediately to...
Read full review of McAfee Complete Data Protection »
Anonymous User
Implementation Engineer at a tech vendor
McAfee's technical support is actually fine.
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
cybersecurity specialist at a mining and metals company
That's a question I can't answer because I haven't had to deal with them, personally. In general, when we're having...
Read full review of McAfee ePolicy Orchestrator »
Roi Nahari
CTO- Consulting Services at 2bsecure
The support needs some improvement. It needs to be more professional.
Read full review of Sentrigo Hedgehog [EOL] »
Anonymous User
Network Security Engineer at a tech services company
Customer Service: 5/10. Technical Support: 4/10.
Read full review of McAfee StoneGate [EOL] »
Anonymous User
AVP - Information Security at a financial services firm
Technical support has been good. If I have ever needed assistance, I have been able to get some help.
Read full review of McAfee Web Protection [EOL] »
Anonymous User
IT system manager at NBO
McAfee Complete Data Protection has a good technical support team.
Read full review of McAfee Complete Data Protection »
Mohd Fadhil
Security Engineer at Mavisco Resources Sdn Bhd
The technical support is good.
Read full review of McAfee Web Gateway Cloud Service »
RajuBhatt
retired
I've never had to reach out to the support.
Read full review of McAfee Complete Data Protection »

Review 1 of 30

Technical Support

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