Compare BlackStratus vs Exabeam

BlackStratus

Exabeam

Based on 223 reviews.

Sample Customers

LogRhythm SIEM

Macy's, NASA, Fujitsu, US Air Force, EY, Abbott, HD Supply, SAB Miller, UCLA, Raytheon, Amtrak, Cargill

Exabeam

Hulu, ADP, Safeway, BBCN Bank

Popular Solutions

LogRhythm SIEM

14 reviews

Exabeam

9 reviews

LogRhythm UEBA [EOL]

4 reviews

Top Industries

No Data Available

Financial Services Firm

12%

Computer Software Company

Manufacturing Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Stephen-Armstrong
Cyber Security Analyst at Capgemini
I use Exabeam for it's end-to-end detection and it's user event behavioural Analytics, i find it a useful SIEM for...
Read full review of Exabeam »
AshishDubey
Product manager at Tata Communications Ltd
Right now, in our company's back-end, we use a platform from an MSSP that provides LogRhythm. Our site was initially...
Read full review of LogRhythm Axon [EOL] »
AshishDubey
Product manager at Tata Communications Ltd
LogRhythm NetMon can be useful if someone wants to look into something apart from network behavior analysis, like DPA...
Read full review of NetMon »
SaiKrishna2
Cyber Security Analyst at Diyar United Company
I am not directly a partner with LogRhythm SIEM, but I work for a company that offers all kinds of solutions,...
Read full review of LogRhythm SIEM »
Hanan Syed
Senior Cyber Cons at MDS
I typically use the product for reducing cyber risk, and I can investigate attacks more quickly using machine...
Read full review of LogRhythm UEBA [EOL] »

Review 1 of 5

Customer Service

No Data Available

Monsur Ahmed
Software management at Midland Bank
I find their assistance valuable and I must commend the helpfulness of their reporting. I would rate it seven out of...
Read full review of LogRhythm NDR [EOL] »
Rahul Kate
Co-Founder at First Defense WLL
The technical support is good.
Read full review of LogRhythm SIEM »
Christian-Martinez
Security Solutions Manager at Redlegg
I'd give technical support a five out of ten. There are definitely areas that they can improve upon. Faster response...
Read full review of LogRhythm Axon [EOL] »
MonsurAhmed
Manager at Meghna Bank
LogRhythm's support team isn't responsive enough - it's common to wait a day or two for someone to deal with a case.
Read full review of NetMon »
Anonymous User
Associate Team Lead - IT Service Desk at a tech services company
It is good.
Read full review of LogRhythm SIEM »
Nuwan Chathuranga
Team Lead - Network and Security at Connex Information Technologies
The tool's support is good. They support us 24/7.
Read full review of LogRhythm SIEM »
Anonymous User
Manager Of Cyber Security at a healthcare company
It is mostly good. We are not always able to reach the right person. We have had a couple of problems that were...
Read full review of LogRhythm SIEM »
Anonymous User
Graduate Student at a tech services company
The customer support was quite good. They had a solid customer support platform, and their responses were always very...
Read full review of Exabeam »
Wadson Fleurigene
Information Security Engineer at Seminole Tribe of Florida
Technical support could use a little work in the terms of responding back. The feedback that we received is they do...
Read full review of LogRhythm SIEM »
George Succar
Strategic Account Specialist at FITS Consulting
I haven't been in touch with technical support. The solution hasn't been implemented yet. I've mostly been acquiring...
Read full review of Exabeam »
Anonymous User
Director Of Infrastructure And Security
It is very good. LogRhythm has also contributed some sales engineers to help us, We have also participated in a...
Read full review of LogRhythm SIEM »
Chris Goff
Senior Security Engineer at a healthcare company
It's been very good. I've had a couple instances where it's taken a week or more to figure out the issue. But...
Read full review of LogRhythm SIEM »
Anonymous User
Information Security Analyst at a financial services firm
I've been happy with the support in the initial setup. The support in our environment was well done. For any issues,...
Read full review of LogRhythm SIEM »
Steve Bonek
Information Security Manager at a tech vendor
Tech support's been great. Every time we work with them on any upgrades or any questions about any of the anything we...
Read full review of LogRhythm SIEM »
Prince Prince
Technical Analyst 4 at a energy/utilities company
When I escalated issues to technical support, it initially took them fifteen to twenty minutes to respond....
Read full review of Exabeam »
Nouman Khan
Senior Solutions Specialist (Network & Security) at Ooredoo Qatar
Technical support is okay. It's not great. The problem is being able to reach the right people at the right time....
Read full review of LogRhythm UEBA [EOL] »
Shreenkhala Bhattarai
Cyber Security Researcher at a tech services company
The technical support is great.
Read full review of LogRhythm SIEM »
Anonymous User
Senior Network Engineer at a transportation company
We've used them a few times. They were pretty good.
Read full review of LogRhythm SIEM »
Anonymous User
Technical Systems Analyst
Technical support has been great. I will be honest with you, I think that's one of the strengths of LogRhythm. Every...
Read full review of LogRhythm SIEM »
Shreenkhala Bhattarai
Cyber Security Researcher at a tech services company
We typically are the ones that handle technical support for our clients if they run into issues.
Read full review of LogRhythm SIEM »
Anonymous User
Chief Security Officer at Optomany
The feedback I get from the analysts in the team is the first-line support is your traditional first line support,...
Read full review of LogRhythm SIEM »
Nuki Agustino Wono
Senior Security Consultant at ITSEC Asia
LogRhythm had a strong presence in Indonesia between 2012 and 2014, with excellent support. From 2022 until now,...
Read full review of LogRhythm SIEM »
Anonymous User
IT Security Specialist at a manufacturing company
It’s one of the best customer services you could find. Everyone is very knowledgeable and helpful. You aren’t waiting...
Read full review of LogRhythm SIEM »
Anonymous User
Security Engineer Analyst Admin at a aerospace/defense firm
Tech support is hit-or-miss. Some of the tech support agents are just wonderful and I've learned a lot from...
Read full review of LogRhythm SIEM »
Anonymous User
Senior Security Engineer at a healthcare company
We have used LogRhythm technical support. The response is really good.
Read full review of LogRhythm SIEM »
Anthony Workman
Enterprise Information Technology Security Engineer at a government
So far, the technical support has been good.
Read full review of LogRhythm SIEM »
Anonymous User
SYM Engineer Specialist at FIS
Great. They respond quickly and are very knowledgeable and they also allow us to be hands-on. Instead of them doing...
Read full review of LogRhythm SIEM »
MarkSemkiw
Senior Network Engineer
We have had a couple of custom logs built, but we don't call in that much.
Read full review of LogRhythm SIEM »
SANJAI BOSCO
Technology Solutions Head at MANTRA TECHNOLOGIES LTD
The support is quite good. We haven't had any challenges. Initially, there was something that they requested, so we...
Read full review of LogRhythm SIEM »
Hanan Syed
Senior Cyber Cons at MDS
The response time is the issue at hand and needs improvement.
Read full review of LogRhythm UEBA [EOL] »

Review 1 of 30

Technical Support

No Data Available

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