Compare BlackStratus vs Exabeam

BlackStratus

Exabeam

Based on 227 reviews.

Sample Customers

LogRhythm SIEM

Macy's, NASA, Fujitsu, US Air Force, EY, Abbott, HD Supply, SAB Miller, UCLA, Raytheon, Amtrak, Cargill

Exabeam

Hulu, ADP, Safeway, BBCN Bank

Popular Solutions

LogRhythm SIEM

13 reviews

Exabeam

10 reviews

LogRhythm UEBA [EOL]

3 reviews

Top Industries

No Data Available

Financial Services Firm

10%

Marketing Services Firm

Manufacturing Company

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

AshishDubey
Product manager at a comms service provider
Right now, in our company's back-end, we use a platform from an MSSP that provides LogRhythm. Our site was initially...
Read full review of LogRhythm Axon [EOL] »
SaiKrishna2
Cyber Security Engineer at a computer software company
I am not directly a partner with LogRhythm SIEM, but I work for a company that offers all kinds of solutions,...
Read full review of LogRhythm SIEM »
Hanan Syed
Senior Cyber Cons at a wholesaler/distributor
I typically use the product for reducing cyber risk, and I can investigate attacks more quickly using machine...
Read full review of LogRhythm UEBA [EOL] »
Deepanshu Hans
Solution Architect at a computer software company
I usually work with Exabeam for buying the SIEM and the SOAR solution, and I have already sold the solution to one of...
Read full review of Exabeam »
SumitRangari
Pan India IT Infrastructure Management / End-user Services at a tech services company
We have outsourced our SIEM solutions at the moment, and we are using it.We have been using LogRhythm in our...
Read full review of NetMon »

Review 1 of 5

Customer Service

No Data Available

Subhash Sreenivasan
Head of Professional Services at a tech services company
We have specialists, and whenever we need technical support, we can easily get it.
Read full review of LogRhythm SIEM »
MohamedKarram
SOC Manager at a tech services company
The technical support depends on the technician you get. Some are good, but some aren't. We had multiple sessions...
Read full review of LogRhythm SIEM »
AYOUB ECH-CHKAF
Security Operations Center Analyst (L2 at a tech vendor
The solution's technical support team is good.
Read full review of Exabeam »
Mokhammad Rakhman
Product Development - Security Solutions Manager at a tech services company
Customer support is very helpful and effectively solves my problems.
Read full review of LogRhythm SIEM »
Venda E
Cloud Option Engineer at a tech vendor
My experience with LogRhythm UEBA [EOL] support team has been positive overall; the support team has been responsive...
Read full review of LogRhythm UEBA [EOL] »
Aniruddh Kurundkar
Lead Consultant at a tech services company
Exabeam provided great support and helped us overcome any problems and obstacles we faced, especially when we had...
Read full review of Exabeam »
PH Chiu
Consultant at a tech services company
I have escalated issues to technical support and rate the assistance I received an eight out of ten.
Read full review of LogRhythm SIEM »
Anonymous User
Chief Security Officer at a financial services firm
The feedback I get from the analysts in the team is the first-line support is your traditional first line support,...
Read full review of LogRhythm SIEM »
Anonymous User
Senior Security Engineer at a tech vendor
Customer Service: It's excellent. Technical Support: It's excellent.
Read full review of LogRhythm SIEM »
Anonymous User
Head Of Technical Services at a tech services company
The technical support is good, and they are available at any time. They allocate customer assistants and account...
Read full review of LogRhythm SIEM »
Anonymous User
Co-Founder, Director - Technology & Consulting at a tech services company
There are no issues with technical support.
Read full review of Exabeam »
Anonymous User
Sr Manager - Information Security at a computer software company
The support team helps us a lot.
Read full review of LogRhythm SIEM »
Anonymous User
Senior Manager, Distributed Systems at a insurance company
Customer Service: 8/10 Technical Support: 10/10
Read full review of LogRhythm SIEM »
Anonymous User
Information Security Officer at a insurance company
As the Security Officer of the organization, I don't have to interact with them directly. My team has found that...
Read full review of LogRhythm SIEM »
Gene Cupstid
Security Engineer at a logistics company
I have only needed support a couple of times so far, we've opened a few cases with tech support. I can't sing too...
Read full review of LogRhythm SIEM »
Anonymous User
Network Security at a energy/utilities company
I have used LogRhythm tech support and I would say those guys are phenomenal, outstanding. They get back to you...
Read full review of LogRhythm SIEM »
Anonymous User
Senior Security Engineer at a marketing services firm
We have used technical support. The last issue that I opened was because I didn't have the correct parsing support...
Read full review of LogRhythm SIEM »
Moshiur Rahman Khan
CEO/Consultant at a tech services company
The technical support services are good.
Read full review of LogRhythm SIEM »
Anonymous User
Information Security Architect at a healthcare company
Tech support has always been good from the very first. In most cases the first response is a good one. It does the...
Read full review of LogRhythm SIEM »
Anonymous User
VP, Information Security Officer
Customer Service: It's the best there is. Technical Support: It's the best there is.
Read full review of LogRhythm SIEM »
Jason Gagnon
Senior Cyber Security Engineer at a individual & family service
Technical support has been great.
Read full review of LogRhythm SIEM »
Anonymous User
Information Security Analyst at a legal firm
I've used their training. I have not used their tech support. Again, we have an administrator, he's been there. He...
Read full review of LogRhythm SIEM »
AjayM1
Lead Technical Engineer Security at a tech services company
The customer service and support are not satisfactory. Even with TAM support from Exabeam, many issues go unresolved,...
Read full review of Exabeam »
Nuki Agustino Wono
Senior Security Consultant at a tech services company
LogRhythm had a strong presence in Indonesia between 2012 and 2014, with excellent support. From 2022 until now,...
Read full review of LogRhythm SIEM »
Anonymous User
Product Technical Manager at a tech company
The technical support is excellent. You can find many pre-built rules, visualization dashboards, or the Kibana...
Read full review of NetMon »
Anonymous User
Works at a aerospace/defense firm
Customer Service: 10 out of 10. They are fast to answer any tickets or questions I have had. Technical Support: 10...
Read full review of LogRhythm SIEM »
Wadson Fleurigene
Information Security Engineer at a government
Technical support could use a little work in the terms of responding back. The feedback that we received is they do...
Read full review of LogRhythm SIEM »
MonsurAhmed
Manager at a financial services firm
LogRhythm's support team isn't responsive enough - it's common to wait a day or two for someone to deal with a case.
Read full review of NetMon »
Anonymous User
Lead Specialist - Information Security at a hospitality company
I love the tech support people. Everyone I have worked with knows their stuff, which is great. I have worked with...
Read full review of LogRhythm SIEM »
Anonymous User
Junior Information Security Analyst at a financial services firm
It's awesome.
Read full review of LogRhythm SIEM »

Review 1 of 30

Technical Support

No Data Available

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