Compare BlackBerry vs SentinelOne

BlackBerry

Based on 87 reviews.

SentinelOne

Based on 355 reviews.

Latest Research

Buyer's Guide

BlackBerry Cylance Cybersecurity vs. SentinelOne Singularity Complete

April 2025

SentinelOne Singularity Complete vs. BlackBerry Cylance Cybersecurity

Updated: April 2025

Buyer's Guide

CylanceOPTICS vs. SentinelOne Singularity Complete

April 2025

SentinelOne Singularity Complete vs. CylanceOPTICS

Updated: April 2025

Buyer's Guide

BlackBerry Cylance Cybersecurity vs. SentinelOne Singularity Complete

April 2025

BlackBerry Cylance Cybersecurity vs. SentinelOne Singularity Complete

Updated: April 2025

Sample Customers

BlackBerry Cylance Cybersecurity

Panasonic, Noble Energy, Apria Healthcare Group Inc., Charles River Laboratories, Rovi Corporation, Toyota, Kiewit

CylanceOPTICS

Cerdant, Washoe County School District

CylanceGUARD

Blue Bird Group, Patterson Companies Inc. Afrasia, Colorado Retina, Schneider Electric, ABB

SentinelOne Singularity Complete

Havas, Flex, Estee Lauder, McKesson, Norfolk Southern, JetBlue, Norwegian airlines, TGI Friday, AVX, Fim Bank

SentinelOne Vigilance

Norwegian Airlines, TGI Fridays, AVX, FIMBank

Popular Solutions

BlackBerry Cylance Cybersecurity

13 reviews

BlackBerry Enterprise Mobility Suite

0 reviews

CylanceOPTICS

4 reviews

SentinelOne Singularity Complete

115 reviews

SentinelOne Singularity Cloud Security

113 reviews

SentinelOne Singularity Identity

21 reviews

Top Industries

Computer Software Company

15%

Manufacturing Company

13%

Financial Services Firm

10%

Government

Computer Software Company

18%

Financial Services Firm

11%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Sooraj Makkancherrry
Security Operations Manager at Philips
I am using CylancePROTECT as an active learning algorithm. We installed it on almost 20,000 servers and virtual...
Read full review of BlackBerry Cylance Cybersecurity »
Raphael Haroun Ikyagh
Network Administrator at Letshego
I use it for general endpoint protection and the usual stuff like malware detection and prevention.
Read full review of CylanceENDPOINT »
Sukkanta Banerjee
Senior Software Engineer at a tech vendor
The solution allows our Blackberry users to create their passwords on the go. They can reset it if they want unless...
Read full review of Blackberry Dynamics Apps »
Leonard Altamura
Security Architect at WaveLength Ind
The reason why I choose SentinelOne right now is that I can fork timelines. I can create serialization or my own...
Read full review of CylanceOPTICS »
Matt Cooper
Infrastructure engineer at a insurance company
Email contacts and calendaring on mobile devices.
Read full review of BlackBerry Enterprise Mobility Suite »

Review 1 of 5

Andrew W
VP - Information Technology at a financial services firm
We use it for a couple of use cases. The biggest one we use it for is to protect our AWS environment, and it does a...
Read full review of SentinelOne Singularity Cloud Security »
Asim Naeem
Principal IT Security & Compliance at IBEX Holdings Ltd
As a company with 30,000 employees and 26,000 endpoints worldwide, we have diverse operational needs that SentinelOne...
Read full review of SentinelOne Singularity Complete »
Roftiel Constantine
Global Chief Information Security Officer at Barry-Wehmiller
We initially chose an EDR solution for its reporting capabilities, but quickly realized we needed a solution that...
Read full review of SentinelOne Singularity Identity »
Graham Peck
Data Security Manager at Leeds United FC
Our company uses the solution instead of a traditional antivirus as an endpoint protector. We have all security...
Read full review of SentinelOne Vigilance »
Graham Peck
Data Security Manager at Leeds United FC

Read full review of SentinelOne Singularity Hologram »

Review 1 of 5

Customer Service

Arifin-Ritonga
Senior Consultant at IIJ Singapore
I only had to contact the technical support for CylancePROTECT once, and I don't have any complaints support-wise, so...
Read full review of BlackBerry Cylance Cybersecurity »
Patrick Scolyer-Gray
Founder & CEO at Pathbreaker Pty Ltd
My impression of customer support is that they take on advice and information. They provide a solution if you inform...
Read full review of BlackBerry Cylance Cybersecurity »
C.J. Oosthuizen
Head of Cloud Services and Projects at Grove
The technical support is really great. We are working hand in hand with them.
Read full review of BlackBerry Cylance Cybersecurity »
Robert Valencia
Solution Architect at Westcon-Comstor
I've used technical support in the past. The technical support, the SLA, if they can improve that aspect of the...
Read full review of BlackBerry Cylance Cybersecurity »
Eric Rise
Network & Security Engineer at a healthcare company
I would rate technical support as a 10 out of 10. I have never had a bad experience and very rarely have had to call...
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Lead - Recruiting at a tech services company
We are not satisfied with their support. We are facing some challenges. They should be proactive, but we have to...
Read full review of CylanceGUARD »
Gordon Powell
OT Cyber Security Principal Consultant at Jacobs Engineering Group Inc.
We have the ability to go right into critical because of our partnership level with them. Their support has been...
Read full review of BlackBerry Cylance Cybersecurity »
Harry Wang
Messaging Engineer
BlackBerry tech support overall is pretty good. We have premium support, so I do not have anything negative to mention.
Read full review of BlackBerry Enterprise Mobility Suite »
Matt Cooper
Infrastructure engineer at a insurance company
Tech support is much better now, but only because I'm integrating with Angie Simpson, our account rep. But if I don't...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Co-Founder, CEO at a tech services company
We did not contact technical support.
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
IT Sys. Admin Front office
We are quite satisfied with the technical support. It's running quite well. It's quite easy, no problem to open up a...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Security Domain Architect at a tech services company
I would say it's really good because I've only had to use it once. The product is really low maintenance and easy to...
Read full review of BlackBerry Cylance Cybersecurity »
Donald Koketso
Security engineer at a construction company
The technical support team works proactively. Whenever we need their assistance, they schedule a meeting on Teams.
Read full review of CylanceOPTICS »
Anonymous User
IT Administrator Associate at a tech services company
Technical support has been great. I would rate them at a nine out of ten. They are very knowledgeable and responsive....
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Coordinator of special projects at a manufacturing company
I haven't needed to use technical support, the supplier helps us with anything that needs fixing.
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Network Engineer at a insurance company
Technical support is good. For each new case, they ask the same question, "What could be improved?" They could keep...
Read full review of BlackBerry Enterprise Mobility Suite »
Ruchi Chauhan
Regional Business Manager at a consultancy
We got support whenever we required it. There was hardly any delay because there was an integrator and a middleman....
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Vice President Product and Strategy at a tech company
My understanding is that technical support is quite good. I don't deal with them directly, however, I have heard that...
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
VP at a tech services company
I have not personally been in contact with technical support. However, we do have a support ticket, the odd time, and...
Read full review of BlackBerry Cylance Cybersecurity »
KajeevanRajanayagam
Cyber Security Manager at a healthcare company
We generally had issues with the solution's technical support. We had a dedicated engineer to whom we could reach out...
Read full review of BlackBerry Cylance Cybersecurity »
Daniel Weber
Administrator at a energy/utilities company
Sometimes tech support is excellent and very quick in replying and finding overages in detail. Other times, it is a...
Read full review of BlackBerry Enterprise Mobility Suite »
KenCameron
Managerial Agent at PD Centre
The solution’s technical support is good.
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Director of IT Operations at a manufacturing company
I have not personally been in touch with technical support, but I know that when we have contacted them about...
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Owner at a tech services company
The support team is very good. They're very helpful at dealing with customers and answering their questions. My...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Solutions Architect at a tech services company
Overall, the technical support has a pretty good reputation. I've only ever heard one complaint about it out of all...
Read full review of CylanceOPTICS »
Anonymous User
IT Mobility Support Analyst at a financial services firm
Their technical support is actually quite good. It would be extremely valuable to me.
Read full review of BlackBerry Enterprise Mobility Suite »
Orlando Barbosa
Head of Systems at SKN Caribecafe Ltda
We haven't needed to reach out to technical support just yet. Therefore, I can't speak to their level of knowledge or...
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Mobile Product Engineer at a financial services firm
Brilliant. We have always had really good support from the guys. They've always been good and sometimes we're very...
Read full review of BlackBerry Enterprise Mobility Suite »
KajeevanRajanayagam
Cyber Security Manager at a healthcare company
We initially found that the level-one support person couldn't help. My main person was more knowledgeable than their...
Read full review of CylanceOPTICS »
Anonymous User
Computer Security and Electronic Government Section at a government
The technical support services need improvement in terms of their knowledge and responsiveness.
Read full review of BlackBerry Cylance Cybersecurity »

Review 1 of 30

Michael Grissom
Director of Cyber Security at Tidewater Mortgage Services
We've only contacted technical support for the licensing portion of the process. They were very helpful and very...
Read full review of SentinelOne Singularity Complete »
Nilesh Jadhav
Cloud Engineer at ACC Limited
The technical support is helpful and responds quickly to our requests.
Read full review of SentinelOne Singularity Cloud Security »
Austin Estrada
Cybersecurity Analyst at Brady Corporation
They were very helpful. They were knowledgeable. They definitely used the tool before. The questions they asked were...
Read full review of SentinelOne Singularity Complete »
DavidPerry
Director of Corporate Information Security at SGS & Co
The technical support is good.
Read full review of SentinelOne Singularity Identity »
SouravGhosh1
Junior Cloud Engineer at Federal Bank of India
We have dealt with support in the past. They were helpful.
Read full review of SentinelOne Singularity Cloud Security »
Gbemisola Osunrinde
Service Assurance Executive at Infoprive
SentinelOne's technical support is helpful and competent.
Read full review of SentinelOne Singularity Complete »
Aman Mishra
Cloud Engineer at a tech services company
I have contacted them quite a few times. They are pretty good. They are within their SLAs. I have never raised a...
Read full review of SentinelOne Singularity Cloud Security »
Akshay Sankpal
AWS Cloud Engineer at a consultancy
They provide excellent customer service, coming to calls very quickly. Their information and technical knowledge are...
Read full review of SentinelOne Singularity Cloud Security »
Rahul Kate
Co-Founder at First Defense WLL
Technical support is very good and helpful in getting results. The turnaround time for solving bugs or finding...
Read full review of SentinelOne Singularity Complete »
Greg Walia
IT Manager at a healthcare company
We raised a support case with the solution's technical support team. We called the support team and tried to get help...
Read full review of SentinelOne Singularity Identity »
Mallappa Bagi
Security Analyst at R V college of Engineering
The tech support is really good. We get responses on time, as defined in the SLAs.
Read full review of SentinelOne Singularity Complete »
Roftiel Constantine
Global Chief Information Security Officer at Barry-Wehmiller
The technical support has been excellent. We have a customer success manager whom we meet with monthly, previously...
Read full review of SentinelOne Singularity Identity »
Marc Mould
Senior Consultant at CGI
We have partnered closely with SentinelOne, and they have been responsive to our needs as integrators and those of...
Read full review of SentinelOne Singularity Identity »
Anonymous User
Sr. IT Systems Security Admin at a consultancy
The technical support team was quick to answer my question and their answer was precise. I didn't have to go back and...
Read full review of SentinelOne Singularity Complete »
Anonymous User
Manager, Information Technology at a consumer goods company
SentinelOne's technical support was good at assisting with onboarding through troubleshooting actions and resolving...
Read full review of SentinelOne Singularity Complete »
Anonymous User
Cyber Defence Analyst at Groww
SentinelOne Singularity Cloud Security's support is my favorite. They are easy to contact.
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
Sr. Security Engineer at a financial services firm
The support team is hard to get a hold of.
Read full review of SentinelOne Singularity Complete »
Anonymous User
Enterprise Security Director at a comms service provider
The support team is very collaborative. We have a dedicated account manager who is also a part of our support line....
Read full review of SentinelOne Singularity Complete »
Anonymous User
IT Manager at a sports company
Their support is good. Whenever we have doubts, we get proper support. We connect with them and resolve the issue. I...
Read full review of SentinelOne Singularity Cloud Security »
Todd Christensen
Business Information Security Officer at McKensson
With nearly 30 years in IT, I've worked with every major vendor, and none have matched SentinelOne's responsiveness...
Read full review of SentinelOne Singularity Identity »
Anonymous User
Cyber Consultant at a consultancy
The technical support from SentinelOne Singularity Complete is very active and good, with a strong knowledge base...
Read full review of SentinelOne Singularity Complete »
Anonymous User
Assistant System Engineer at a consultancy
The technical support is good.
Read full review of SentinelOne Singularity Cloud Security »
Zach Ventola
Cyber Security Analyst at a retailer
Technical support is helpful. Sometimes Level One support may not be the greatest, however, you can push to someone...
Read full review of SentinelOne Singularity Complete »
Gnanaprakash Masilamani
Head of Global Solutions at Arete Advisors
I rate SentinelOne support four out of 10. Their response is usually slow, even for priority one issues. They don't...
Read full review of SentinelOne Singularity Complete »
Anonymous User
Data Analyst at a legal firm
The technical support has been very helpful and responsive. I had no issues, and I am very happy with the outcome.
Read full review of SentinelOne Singularity Identity »
GururajDoni
Mssp architect at Morohub
The solution's technical support is knowledgeable.
Read full review of SentinelOne Singularity Identity »
Anonymous User
SecOps Engineer at a media company
We found the technical support for SentinelOne Singularity Complete one of the best we've ever had to deal with,...
Read full review of SentinelOne Singularity Complete »
Yash Deshmukh
Cloud Engineer at a construction company
I never used their support in 1.5 years. A different team interacted with them.
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
IT Architect at a tech services company
The technical support teams' response time was good but they were lacking a deep understanding of the different...
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
Information Risk Analyst at a recreational facilities/services company
Given how fast our industry works, if we could get a response within 24 hours, that would be great. Often, support...
Read full review of SentinelOne Singularity Identity »

Review 1 of 30

Technical Support

No Data Available

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