Compare BlackBerry vs SentinelOne

BlackBerry

Based on 89 reviews.

SentinelOne

Based on 515 reviews.

Latest Research

Buyer's Guide

BlackBerry Cylance Cybersecurity vs. SentinelOne Singularity Endpoint

November 2026

SentinelOne Singularity Endpoint vs. BlackBerry Cylance Cybersecurity

Updated: November 2026

Buyer's Guide

CylanceOPTICS vs. SentinelOne Singularity Endpoint

September 2026

SentinelOne Singularity Endpoint vs. CylanceOPTICS

Updated: September 2026

Buyer's Guide

Blackberry Dynamics Apps vs. SentinelOne Singularity Endpoint

September 2026

SentinelOne Singularity Endpoint vs. Blackberry Dynamics Apps

Updated: September 2026

Buyer's Guide

BlackBerry Cylance Cybersecurity vs. SentinelOne Singularity Endpoint

November 2026

BlackBerry Cylance Cybersecurity vs. SentinelOne Singularity Endpoint

Updated: November 2026

Sample Customers

BlackBerry Cylance Cybersecurity

Panasonic, Noble Energy, Apria Healthcare Group Inc., Charles River Laboratories, Rovi Corporation, Toyota, Kiewit

CylanceOPTICS

Cerdant, Washoe County School District

CylanceGUARD

Blue Bird Group, Patterson Companies Inc. Afrasia, Colorado Retina, Schneider Electric, ABB

SentinelOne Singularity Endpoint

Havas, Flex, Estee Lauder, McKesson, Norfolk Southern, JetBlue, Norwegian airlines, TGI Friday, AVX, Fim Bank

SentinelOne Wayfinder Threat Detection and Response

Norwegian Airlines, TGI Fridays, AVX, FIMBank

Popular Solutions

BlackBerry Cylance Cybersecurity

0 reviews

BlackBerry Enterprise Mobility Suite

0 reviews

CylanceOPTICS

2 reviews

SentinelOne Singularity Endpoint

112 reviews

SentinelOne Singularity Cloud Security

57 reviews

SentinelOne Wayfinder Threat Detection and Response

17 reviews

Top Industries

Construction Company

14%

Outsourcing Company

14%

Manufacturing Company

Financial Services Firm

Outsourcing Company

Financial Services Firm

Manufacturing Company

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Gautham-Vakapalli
Cybersecurity Account Manager at a tech services company
One of the main use cases for CylanceOPTICS is endpoint detection and response, which even works without internet,...
Read full review of CylanceOPTICS »
Hadar Eshel
Co-Founder and CEO at Cloudway
We use it for protecting our endpoints. We have a specific use case involving a closed and secure environment devoid...
Read full review of BlackBerry Cylance Cybersecurity »
Sukkanta Banerjee
Senior Software Engineer at a tech vendor
The solution allows our Blackberry users to create their passwords on the go. They can reset it if they want unless...
Read full review of Blackberry Dynamics Apps »
Robert Valencia
Solution Architect at Westcon-Comstor
CylancePERSONA is good at observing the activities and behaviours of users. The platform can detect any abnormalities...
Read full review of CylancePERSONA [EOL] »
Anonymous User
Administrator at a tech vendor
We use this solution to control BlackBerry applications for our clients. We were using BlackBerry tools to access...
Read full review of Blackberry UEM »

Review 1 of 5

Vaibhav Mahendra Kolhe
Soc Analyst at Softcell Technologies Limited
The primary use cases for SentinelOne Singularity Complete include endpoint security to detect, prevent, and respond...
Read full review of SentinelOne Singularity Endpoint »
Md Rafique
Desktop support Engineer at a outsourcing company
My primary use case for SentinelOne Wayfinder Threat Detection and Response is to proactively detect, investigate,...
Read full review of SentinelOne Wayfinder Threat Detection and Response »
GANESAN K
Senior Technical Engineer at Safezone Secure Solutions Private Limited
Purple AI addresses queries and analysis on threats. If you have a threat incident while using the SentinelOne...
Read full review of Purple AI »
Anonymous User
System Engineer at a consultancy
My main use case for SentinelOne Singularity AI SIEM is centralized log management, fast threat detection, and...
Read full review of SentinelOne Singularity AI SIEM »
KetanPatel7
Software Developer at Softcell Technologies Limited
I have recently used SentinelOne Singularity Cloud Security. We also have the CrowdStrike EDR tool, which is similar...
Read full review of SentinelOne Singularity Cloud Security »

Review 1 of 5

Customer Service

C.J. Oosthuizen
Head of Cloud Services and Projects at Grove
The technical support is really great. We are working hand in hand with them.
Read full review of BlackBerry Cylance Cybersecurity »
Subhadip Pakrashi
CEO at Kapstone Technological Services LLP
The support is inadequate because their technical people are not supportive. Since the support is not based in India,...
Read full review of CylanceOPTICS »
Kashif Khan
CISO at ADNIC
We have not been in contact with technical support.
Read full review of CylanceOPTICS »
Eric Rise
Network & Security Engineer at a healthcare company
I would rate technical support as a 10 out of 10. I have never had a bad experience and very rarely have had to call...
Read full review of BlackBerry Cylance Cybersecurity »
Arifin-Ritonga
Senior Consultant at IIJ Singapore
I only had to contact the technical support for CylancePROTECT once, and I don't have any complaints support-wise, so...
Read full review of BlackBerry Cylance Cybersecurity »
Kums K
Cloud Systems Analyst at Nimbus Cloud Services
I don't have much experience with the solution's technical support since we speak to the product's vendor. I rate the...
Read full review of BlackBerry Cylance Cybersecurity »
Robert Valencia
Solution Architect at Westcon-Comstor
I've used technical support in the past. The technical support, the SLA, if they can improve that aspect of the...
Read full review of BlackBerry Cylance Cybersecurity »
Gautham-Vakapalli
Cybersecurity Account Manager at a tech services company
When it comes to technical support provided by BlackBerry, my experience has been somewhat slow; if a problem arises,...
Read full review of CylanceOPTICS »
Sooraj Makkancherrry
Security Operations Manager at Philips
Technical support is bad. I am not happy with the level of support they offer. We have no proper resolutions.
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Senior Technologist at a legal firm
The technical support is great. We have an advanced support agreement, and we go to the Level 2 support. They are...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Network Engineer at a insurance company
Technical support is good. For each new case, they ask the same question, "What could be improved?" They could keep...
Read full review of BlackBerry Enterprise Mobility Suite »
Leonard Altamura
Security Architect at WaveLength Ind
The customer service and support were okay. The tier I support is not great, but the higher support is great.
Read full review of CylanceOPTICS »
Anonymous User
Moblity lead at a financial services firm
They provide quick replies, they're very kind and perfectly professional. I have no problem with tech support.
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Director of IT Operations at a manufacturing company
I have not personally been in touch with technical support, but I know that when we have contacted them about...
Read full review of BlackBerry Cylance Cybersecurity »
KenCameron
Managerial Agent at PD Centre
The solution’s technical support is good.
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Solutions Architect at a tech services company
Overall, the technical support has a pretty good reputation. I've only ever heard one complaint about it out of all...
Read full review of CylanceOPTICS »
KajeevanRajanayagam
Cyber Security Manager at a healthcare company
The technical support could be improved although it's probably better than you get with a lot of the other...
Read full review of CylanceOPTICS »
Mairajuddin Ahmed
Division Manager, Information Technology at a legal firm
In the last four years, my company has not had a reason to contact the technical support team of the product. I have...
Read full review of BlackBerry Cylance Cybersecurity »
Matt Cooper
Infrastructure engineer at a insurance company
Tech support is much better now, but only because I'm integrating with Angie Simpson, our account rep. But if I don't...
Read full review of BlackBerry Enterprise Mobility Suite »
KajeevanRajanayagam
Cyber Security Manager at a healthcare company
We initially found that the level-one support person couldn't help. My main person was more knowledgeable than their...
Read full review of CylanceOPTICS »
Anonymous User
IT Administrator Associate at a tech services company
Technical support has been great. I would rate them at a nine out of ten. They are very knowledgeable and responsive....
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
IT Sys. Admin Front office
We are quite satisfied with the technical support. It's running quite well. It's quite easy, no problem to open up a...
Read full review of BlackBerry Enterprise Mobility Suite »
RudyGudmundsson
CTO & Co-Founder at Cyber Strategic
We didn't have to do much on that end. When we did, technical support was really good. It is a very good company.
Read full review of CylanceOPTICS »
Anonymous User
Consultant at a tech services company
The technical support is fantastic. Every time that I call, they always answer.
Read full review of BlackBerry Secure [EOL] »
Anonymous User
Lead - Recruiting at a tech services company
We are not satisfied with their support. We are facing some challenges. They should be proactive, but we have to...
Read full review of CylanceGUARD »
Harry Wang
Messaging Engineer
BlackBerry tech support overall is pretty good. We have premium support, so I do not have anything negative to mention.
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Mobile Product Engineer at a financial services firm
Brilliant. We have always had really good support from the guys. They've always been good and sometimes we're very...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Vice President Operations at a construction company
I have not had to call technical support during the time we have been using the product because we have had zero issues.
Read full review of BlackBerry Cylance Cybersecurity »
Denni Sembiring
Deputy Technical Service Lead at Halodata
Sometimes we have an issue in BlackBerry on requests. Support for the... Almost for the issue, they have the solution...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Systems Engineer at a financial services firm
We are used to calling in for Level 3 support. In some aspects, since it is a good product that was revamped for...
Read full review of BlackBerry Enterprise Mobility Suite »

Review 1 of 30

AdityaJain
Security Administrator at EbixCash
I evaluate customer service and technical support of SentinelOne as adequate. We are not proactively calling them...
Read full review of SentinelOne Singularity Endpoint »
Aman Mishra
Cloud Engineer at a tech services company
I have contacted them quite a few times. They are pretty good. They are within their SLAs. I have never raised a...
Read full review of SentinelOne Singularity Cloud Security »
Abuzar Khan
Cybersecurity Engineer at Gigabit Technologies Pvt Ltd
My impression of the SentinelOne Vigilance team support is very positive. Their breach responders and security...
Read full review of SentinelOne Wayfinder Threat Detection and Response »
Sreeraj Mohandas
Security Engineer at HashXpert
Regarding the level of support I am getting from SentinelOne, I would rate it a seven out of ten.
Read full review of SentinelOne Singularity Cloud Security »
MaheshNaik
Development Manager at SBI General Insurance
I would rate their support a ten out of ten.
Read full review of SentinelOne Singularity Cloud Security »
Vikram Moole
Security and Compliance Manager at Bidgely
I rate SentinelOne Singularity Cloud Security support 10 out of 10. They're excellent. When we send an email, they...
Read full review of SentinelOne Singularity Cloud Security »
Yasiru Perera
Manager - Solutions Engineering at Connex Information Technologies PVT LTD
I would rate SentinelOne's customer service and support a five out of five.
Read full review of SentinelOne Wayfinder Threat Detection and Response »
Shaun Washington
SOC Analyst II at a computer software company
SentinelOne Singularity Endpoint's customer support has been very good with good turnaround time and a...
Read full review of SentinelOne Singularity Endpoint »
Sai Srinivas K
Security engineer at Razorpay
The technical support response time is good. For feature requests, they can be a little slow.
Read full review of SentinelOne Singularity Cloud Security »
Prathamesh Samant
Presales Manager at a manufacturing company
The technical support from SentinelOne Singularity MDR rates at 7.5 out of 10.
Read full review of SentinelOne Wayfinder Threat Detection and Response »
SteveLee
Director of IT at Integrus Architecture
I can't remember the last time I had to contact the solution's technical support. I would give the technical support...
Read full review of SentinelOne Wayfinder Threat Detection and Response »
Deepak Davankar
Manager IT Operations at Wallem Group Limited
The solution's technical support team is good. The environment constantly changes due to the rise in cyber threats. I...
Read full review of SentinelOne Wayfinder Threat Detection and Response »
Chirag Thavidaboiyna
MDR Analyst at a computer software company
My experience with SentinelOne customer support has been positive. The support team provides assistance with...
Read full review of SentinelOne Singularity AI SIEM »
Muhammad Nasim-Nasri
Senior Manager Of Cyber Security at Ernst & Young
Regarding technical support from SentinelOne, my team is working on that aspect. They have not reported any issues so...
Read full review of SentinelOne Singularity Endpoint »
Michael Streaker
Senior Engineer - Cybersecurity at a comms service provider
Customer support for SentinelOne Singularity Endpoint is excellent; we receive quick answers when we need them.
Read full review of SentinelOne Singularity Endpoint »
Gokhany Gokhany
Cyber Security Consultant at Bkl Bi̇li̇şi̇m Tekoloji̇leri̇ Yazilim Danişmanlik Eği̇ti̇m Ti̇c Ltd Şti
I had experience with customer support in Rosemont. I rate customer support an eight. I rate it this way because...
Read full review of SentinelOne Singularity Endpoint »
Anonymous User
CSO at TechnoCentic
I would say technical support from SentinelOne is excellent. Everyone in SentinelOne is known to us for the last many...
Read full review of SentinelOne Singularity Endpoint »
Anonymous User
Responsable Programme Cybersécurité at a retailer
The customer support for SentinelOne Singularity Endpoint was great; as soon as we had an issue, they were able to...
Read full review of SentinelOne Singularity Endpoint »
Abhishek Vilas Sawant
Security Analyst at Softcell Technologies Limited
I would rate the technical support for SentinelOne Singularity Cloud Security a 10.
Read full review of SentinelOne Singularity Cloud Security »
Johan Liljegren
Manager Product, Partner Relations & Consulting at Telenor
While my team has worked with technical support, I haven't dealt with them directly. I haven't heard of any negative...
Read full review of SentinelOne Wayfinder Threat Detection and Response »
David Heinz
Director, Infrastructure & Security at Dreamscape Companies
The customer support for SentinelOne Singularity Complete is phenomenal. I would rate the customer support a ten on a...
Read full review of SentinelOne Singularity Endpoint »
Peter Sikkes
Software Engineer at a healthcare company
I had one issue that I brought up with customer support. They delivered a solution in about two hours. It was related...
Read full review of SentinelOne Singularity Endpoint »
Anonymous User
Senior Systems Engineer at a tech services company
The product’s support team is excellent, especially the back-end support.
Read full review of SentinelOne Wayfinder Threat Detection and Response »
Anonymous User
Co-Founder & VP Sales and Marketing at a tech services company
I would evaluate their customer service and technical support as very good.
Read full review of SentinelOne Singularity Endpoint »
Anonymous User
Director - Global Information Security at a manufacturing company
Technical support started off mainly by email, but support is probably the single biggest improvement since we...
Read full review of SentinelOne Singularity Endpoint »
Anonymous User
Sr. Security Engineer at a financial services firm
The support team is hard to get a hold of.
Read full review of SentinelOne Singularity Endpoint »
Anonymous User
Executive Director of Information Security and Compliance at a pharma/biotech company
I found the technical support for SentinelOne Singularity Complete excellent, especially in terms of communication....
Read full review of SentinelOne Singularity Endpoint »
Joseph Damian
IT Director at a wholesaler/distributor
We do not have a support package, so we pay per use, which is expensive. However, they are very professional and...
Read full review of SentinelOne Singularity Endpoint »
Anonymous User
Enterprise Security Architect at a recruiting/HR firm
I talk to my TAM once a week, minimum. I think I have the best customer support in the business. I had an issue that...
Read full review of SentinelOne Singularity Endpoint »
Anonymous User
Security Analyst at a consumer goods company
I have not used support yet, which is a good thing.
Read full review of SentinelOne Singularity Endpoint »

Review 1 of 30

Technical Support

No Data Available

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