Compare Bitdefender vs Menlo Security

Bitdefender

Based on 156 reviews.

Menlo Security

Based on 7 reviews.

Sample Customers

Popular Solutions

Bitdefender GravityZone EDR

14 reviews

Bitdefender GravityZone Enterprise Security

12 reviews

GravityZone Business Security

9 reviews

Menlo Secure

1 reviews

Menlo Protect

0 reviews

Top Industries

Computer Software Company

15%

Comms Service Provider

13%

Manufacturing Company

Retailer

Computer Software Company

15%

Financial Services Firm

12%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Wesam Qashou
Senior Systems Engineer at Ministry of Awqaf & Islamic Affairs
I am using GravityZone Business Security as an endpoint antivirus and EDR solution. It collects all the scan reports...
Read full review of GravityZone Business Security »
Jörg Köhler
Owner at AvalisNT AG
The primary use case is the protection of an internal network for one of my customers. It includes covering...
Read full review of Bitdefender MDR »
Rias Majeed
CTO at Exceed NetSec LLC
I am using Bitdefender GravityZone Enterprise Security for endpoints. The solution is implemented for our customers.
Read full review of Bitdefender GravityZone Enterprise Security »
Basawaraj Vastrad
Technical Director at BD Software Distribution Pvt Ltd
I use Bitdefender Sandbox Analyzer mostly whenever there is any suspicious event or incident occurring. Bitdefender...
Read full review of Bitdefender Sandbox Analyzer »
Milind Naik
Chief Technology Officer at BD Software Distribution Pvt Ltd
The purpose of the tool is mainly for safeguarding cybersecurity posture from an endpoint protection point of view...
Read full review of Bitdefender GravityZone EDR »

Review 1 of 5

Anonymous User
Head Of Bluechip Enterprise at a manufacturing company
People are mainly using it for zero trust web access. Menlo Secure is built from the ground up to provide zero basic...
Read full review of Menlo Secure »
Anonymous User
Information Security Specialist at a financial services firm
We use it for web isolation. That provides an additional layer of security or an additional method for protecting the...
Read full review of Menlo Protect »

Review 1 of 2

Customer Service

Raghu Setlur
Director at Peritas IT Solutions
It's very customer-friendly. We haven't had any major issues, only very minor ones.
Read full review of Bitdefender GravityZone Enterprise Security »
Kevin Mabry
CEO at Sentree Systems, Corp.
I haven't had much of a problem with technical support. I haven't worked with them that much, but their tech support...
Read full review of Bitdefender GravityZone Enterprise Security »
Giuliano Souza
CEO e DPO at Souza Tecnologia
We have had a good experience with customer service and support.
Read full review of Bitdefender GravityZone Enterprise Security »
Akram Zaki Hussein
System and Network Administrator at El Sadat City Language School
The technical support is quite impressive. They excel in self-defense and hybrid approaches, providing responsive...
Read full review of Bitdefender GravityZone Enterprise Security »
Kevin Mabry
CEO at Sentree Systems, Corp.
It's cumbersome to get to everything. It's not as simple as having a little chat or calling a phone number. You have...
Read full review of Bitdefender GravityZone EDR »
SimonClark
Cyber Security Advisor - Director at Fort Net UK
We handle the majority of tech support. I have firsthand knowledge of it. They're responsive, intelligent, and...
Read full review of Bitdefender GravityZone EDR »
Philippe Liénard
CEO at csm
Customer support could respond faster.
Read full review of Bitdefender Total Security »
Raghu Setlur
Director at Peritas IT Solutions
We've reached out to Bitdefender when a company has had some issues. They've done whatever research needs to be done,...
Read full review of Bitdefender GravityZone XDR »
Basawaraj Vastrad
Technical Director at BD Software Distribution Pvt Ltd
Technical support has improved significantly over the past few years. I rate it a nine for its customer service.
Read full review of Bitdefender Sandbox Analyzer »
Arvin Nuhandya
Information Technology Support Engineer at PT. Walk Brains Indonesia
The response time from Bitdefender's support team is generally good.
Read full review of Bitdefender Total Security »
Abdi-Hamid Hassan
Innovation & Development Support at BROOKSIDE DAIRY LTD
I have engaged the Bitdefender technical support team twice when we encountered upgrade and technical issues, and...
Read full review of Bitdefender GravityZone Enterprise Security »
BarryGreene
Owner at Providing Excellence through Technology
I've never needed to use their support.
Read full review of GravityZone Business Security »
Anonymous User
Business Development & Marketing Manager at a tech vendor
The technical support is good, with a rating of eight out of ten. The response time is commendable, although there...
Read full review of Bitdefender Total Security »
Anonymous User
Systems Engineer at a tech services company
The tech support for Bitdefender is excellent based on the positive feedback we have received from our customers. I...
Read full review of Bitdefender GravityZone Extended Detection and Response (XDR) »
Israel Ayobamiji
Computer Repair Technician at self-employed
I would rate the technical support as an eight out of ten.
Read full review of Bitdefender Total Security »
Simon Otieno
General Manager at Kristel
The solution has a local technical support office that responds within 30 minutes, which is satisfactory. I would...
Read full review of Bitdefender GravityZone EDR »
Anonymous User
IT Director at a wholesaler/distributor
Normally, we don't directly interact with Bitdefender's tech support. We have our own team to take care of it.
Read full review of GravityZone Business Security »
Konrad Kaleta
Product Leader at a tech services company
We have not had to contact customer service for technical support. We haven't had any issues.
Read full review of Bitdefender GravityZone EDR »
David Alfonso
Cybersecurity Analyst & System Engineer at Compucare Systems Inc
The support from Bitdefender could be improved. Last year the support was really slow. When you sent a ticket they...
Read full review of Bitdefender GravityZone EDR »
Anonymous User
CEO at a manufacturing company
Their support can be improved a little bit. Sometimes, their support is not as simple and easy to deal with as we'd...
Read full review of Bitdefender MDR »
Brent Lindke
Co-Owner at BizTech Plus
We have been very happy with Bitdefender GravityZone Elite technical support. With the initial setup, we only had one...
Read full review of GravityZone Business Security »
Milind Naik
Chief Technology Officer at BD Software Distribution Pvt Ltd
Regarding the support of Bitdefender GravityZone EDR, I am neither fully satisfied nor fully dissatisfied. Their...
Read full review of Bitdefender GravityZone EDR »
Cyprian Oyiengo
Head of Implementation and Security at a financial services firm
We have had no issues with the support and consider it to be good, even when it comes to accredited resellers. We...
Read full review of Bitdefender GravityZone EDR »
Saranjit Kainth
Head of IT at RD Tech
We need to pay extra for support, but it is outstanding.
Read full review of Bitdefender GravityZone Enterprise Security »
Anonymous User
Pre-Sales Engineer at a tech services company
I am satisfied with the customer support and service.
Read full review of Bitdefender GravityZone Enterprise Security »
Maria João Teixeira
Commercial Manager at Ingecom
I've dealt with support several times. In some cases, when the cases are more complicated, it takes too much time to...
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Information technologies at a financial services firm
We had issues with technical support. They kept saying that they were helping, but in reality, on the ground, we had...
Read full review of Bitdefender GravityZone EDR »
Anonymous User
CTO at a tech services company
I've never needed to use technical support.
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Network Administrator
I would rate the technical support as an eight out of 10. More flexibility from the technical staff would be very...
Read full review of Bitdefender GravityZone EDR »
Fathi BenNasr
Chief security officer at a transportation company
The technical support of Bitdefender GravityZone Elite is excellent. We are a French-speaking country, we have...
Read full review of GravityZone Business Security »

Review 1 of 30

JCP
CISO at gsis
I would rate technical support a nine and a half out of ten. Technical support starts working on our issues almost...
Read full review of Menlo Secure »
Reviewer0374529
Chief Technology Officer at a financial services firm
The technical support is excellent. I would rate them as 10 out of 10. There have been very few problems or bits of...
Read full review of Menlo Secure »
Anonymous User
Information Security Specialist at a financial services firm
The solution's technical support is very good. We have support cases that we work with them on. They are very open to...
Read full review of Menlo Protect »
Anonymous User
VP of IT and Security at a financial services firm
Early on, when we were first rolling it out, we did work with them. We've had a couple of questions here or there...
Read full review of Menlo Secure »

Review 1 of 4

Technical Support

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