Compare Bitdefender vs McAfee

Bitdefender

Based on 154 reviews.

McAfee

Based on 139 reviews.

Sample Customers

Popular Solutions

Bitdefender GravityZone EDR

14 reviews

Bitdefender GravityZone Enterprise Security

12 reviews

GravityZone Business Security

9 reviews

McAfee ePolicy Orchestrator

8 reviews

McAfee Complete Data Protection

5 reviews

McAfee Total Protection for Data Loss Prevention

5 reviews

Top Industries

Computer Software Company

15%

Comms Service Provider

13%

Manufacturing Company

Government

Financial Services Firm

12%

Computer Software Company

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Wesam Qashou
Senior Systems Engineer at Ministry of Awqaf & Islamic Affairs
I am using GravityZone Business Security as an endpoint antivirus and EDR solution. It collects all the scan reports...
Read full review of GravityZone Business Security »
Jörg Köhler
Owner at AvalisNT AG
The primary use case is the protection of an internal network for one of my customers. It includes covering...
Read full review of Bitdefender MDR »
Rias Majeed
CTO at Exceed NetSec LLC
I am using Bitdefender GravityZone Enterprise Security for endpoints. The solution is implemented for our customers.
Read full review of Bitdefender GravityZone Enterprise Security »
Basawaraj Vastrad
Technical Director at BD Software Distribution Pvt Ltd
I use Bitdefender Sandbox Analyzer mostly whenever there is any suspicious event or incident occurring. Bitdefender...
Read full review of Bitdefender Sandbox Analyzer »
Milind Naik
Chief Technology Officer at BD Software Distribution Pvt Ltd
The purpose of the tool is mainly for safeguarding cybersecurity posture from an endpoint protection point of view...
Read full review of Bitdefender GravityZone EDR »

Review 1 of 5

Kamal Abdelrahman
Country Manager at a tech services company
I am intensively working with McAfee Total Protection for Data Loss Prevention, and it is a good solution that we...
Read full review of McAfee Total Protection for Data Loss Prevention »
VivekGupta7
DGM at a financial services firm
McAfee Web Protection is for our entire system, regardless of the brand. It is implemented in all systems through an...
Read full review of McAfee Web Protection [EOL] »
Wahidur Rahman
Senior Executive Officer at United Commercial Bank Limited
Our primary use case for this solution is activity, authentication, and scans for audit purposes and priority...
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
Chetankumar Savalagimath
Delivery Manager at a tech services company
Presently, I am using the Threat Intel solution for reputation checks in our daily SOC operations and threat hunting....
Read full review of McAfee Global Threat Intelligence [EOL] »
PankajKumar24
IT Manager at Gigabit Technologies Pvt Ltd
The use cases for McAfee ePolicy Orchestrator involve deploying multiple customers for endpoint solutions, EPP...
Read full review of McAfee ePolicy Orchestrator »

Review 1 of 5

Customer Service

ShaheenKapery
Solutions Architect at Altron
I haven't needed extensive support. I believe response times could be faster, especially in today's fast-paced...
Read full review of Bitdefender Total Security »
Sazzad Khan
CTO at Dhaka Distributions
The technical support from Bitdefender is generally good, however, they still need to improve their response time,...
Read full review of Bitdefender GravityZone XDR »
Akram Zaki Hussein
System and Network Administrator at El Sadat City Language School
The technical support is quite impressive. They excel in self-defense and hybrid approaches, providing responsive...
Read full review of Bitdefender GravityZone Enterprise Security »
Philippe Liénard
CEO at csm
Customer support could respond faster.
Read full review of Bitdefender Total Security »
Subbu Madhira
CEO at OmniNet Systems
I never had any problems as far as support is concerned. I only took some support at the initial installation because...
Read full review of Bitdefender MDR »
SimonClark
Cyber Security Advisor - Director at Fort Net UK
The solution's technical support is good, fast, and responsive.
Read full review of Bitdefender GravityZone XDR »
Wesam Qashou
Senior Systems Engineer at Ministry of Awqaf & Islamic Affairs
GravityZone's technical support is exemplary. Cases are primarily handled by engineering-level personnel, and if...
Read full review of GravityZone Business Security »
Anna Moshchitskaya
GRC & Cyber Security Consultant at Merlink
The solution's customer services are good. Although, the customers want them to provide support in the Hebrew...
Read full review of Bitdefender GravityZone EDR »
Basawaraj Vastrad
Technical Director at BD Software Distribution Pvt Ltd
The technical support team needs to be faster with their responses.
Read full review of Bitdefender GravityZone Enterprise Security »
Abdi-Hamid Hassan
Innovation & Development Support at BROOKSIDE DAIRY LTD
I have engaged the Bitdefender technical support team twice when we encountered upgrade and technical issues, and...
Read full review of Bitdefender GravityZone Enterprise Security »
Atea Alinani
IT Specialist at Xpert Systems Shpk
I have yet to use Bitdefender GravityZone Ultra support.
Read full review of Bitdefender GravityZone EDR »
Jay Barwick
President at River Mill Data Management, LLC
I have called technical support once. I rate the support from Bitdefender GravityZone Enterprise Security a nine out...
Read full review of Bitdefender GravityZone Enterprise Security »
Fathi BenNasr
Chief security officer at a transportation company
The technical support of Bitdefender GravityZone Elite is excellent. We are a French-speaking country, we have...
Read full review of GravityZone Business Security »
Anonymous User
Internal IT manager at a tech services company
I've not really had any issues, and therefore I've not really spoken with any support in regards to our system.
Read full review of Bitdefender GravityZone EDR »
Jay Barwick
President at River Mill Data Management, LLC
I have only had to contact customer service once regarding some questions regadrding my renewal date. I have never...
Read full review of Bitdefender GravityZone Enterprise Security »
Patricio Escobar
Chief of IT at a non-tech company
I contact the provider regularly; they are very helpful, so I would rate their technical support a ten.
Read full review of Bitdefender GravityZone Enterprise Security »
Anonymous User
Security Technician at a government
I was in a daily rush and was put in touch with people who were selling the solution, so I was not left with a good...
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Network Administrator
I would rate the technical support as an eight out of 10. More flexibility from the technical staff would be very...
Read full review of Bitdefender GravityZone EDR »
Milind Naik
Chief Technology Officer at BD Software Distribution Pvt Ltd
Regarding the support of Bitdefender GravityZone EDR, I am neither fully satisfied nor fully dissatisfied. Their...
Read full review of Bitdefender GravityZone EDR »
Manny Singh Lubana
Manager, Information Security at Hyundai Capital America
I think there is room for improvement for technical support. Although they've been great, honestly, I do see a...
Read full review of Bitdefender GravityZone EDR »
Antonio Galvao
CIO at ENGEREDE SOLUÇÕES EM TI
Sometimes the response takes more time than usual because level three support does not exist in Brazil.
Read full review of Bitdefender GravityZone Enterprise Security »
Anonymous User
Information Security Manager at a financial services firm
They are responsive and provide you the solution with 24 hours (Depends on Time Zone).
Read full review of Bitdefender GravityZone EDR »
Brent Lindke
Co-Owner at BizTech Plus
We once contacted technical support, and it was very good.
Read full review of GravityZone Business Security »
Anonymous User
Nical Consultant at a manufacturing company
I appreciate that Bitdefender support reached out to me when I needed assistance. I would rate them at around seven...
Read full review of Bitdefender GravityZone Enterprise Security »
Anonymous User
Information Technology Infrastructure Manager (Region 2 IT Manager) at a transportation company
If you speak about customer support, they are superb. You pick up a phone, you call, you get a live person. With...
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Business Development & Marketing Manager at a tech vendor
In Greece, for cybersecurity, our company offers local support for GravityZone Business Security. I could say from...
Read full review of GravityZone Business Security »
Anonymous User
Entrepreneur at a comms service provider
The technical support services are good.
Read full review of GravityZone Business Security »
BenWiesner
Senior Network Manager at Denis Enterprises
The technical support is good. We use a third-party partner who deals directly with their technical support. I have...
Read full review of Bitdefender GravityZone EDR »
Brent Lindke
Co-Owner at BizTech Plus
We have been very happy with Bitdefender GravityZone Elite technical support. With the initial setup, we only had one...
Read full review of GravityZone Business Security »
Fernando_Silva
Responsible for Technical Department at Calheiros Embalagens, S.A.
I have not needed to use technical support.
Read full review of Bitdefender GravityZone EDR »

Review 1 of 30

Muco Aga
Cloud Security Solutions Consultant at CloudCan
We did not directly reach out to McAfee, the corporation, in terms of support. We can get help from their partners....
Read full review of McAfee Total Protection for Data Loss Prevention »
MuhammadKhan1
Associate Manager IT at Hi-Tech Foods
My experience is very good with customer support. When I had an issue with the initial charges related to the setup,...
Read full review of McAfee Web Protection [EOL] »
JohnBlack
Founder and CEO at Offset3, LLC
The technical support is good, but it isn't always specific. That's a problem in my industry; it's a highly...
Read full review of McAfee ePolicy Orchestrator »
Binu Haneef
System Administrator at Sky News Arabia
McAfee ePolicy Orchestrator support has been helpful. However, sometimes when I raise the case they take a while to...
Read full review of McAfee ePolicy Orchestrator »
BernardLugalia
Cyber Security Engineer at a tech services company
The tool itself is great, but the technical support is not always perfect. There have been some support issues. When...
Read full review of McAfee ePolicy Orchestrator »
Kamal Abdelrahman
Country Manager at a tech services company
In general the technical is average. Not great but not bad.
Read full review of McAfee Total Protection for Data Loss Prevention »
Binu Haneef
System Administrator at Sky News Arabia
The technical support from McAfee ePolicy Orchestrator was very good with technically efficient professionals...
Read full review of McAfee ePolicy Orchestrator »
Kirolos Labeb
CyberSecurity Operations at EliteVAD
They are good and give quick responses. I rate it ten out of ten.
Read full review of McAfee ePolicy Orchestrator »
Erika Valiente
Product Manager at Ran Security
The support from McAfee Web Protection could improve. The quality of support depends on who you end up getting on the...
Read full review of McAfee Web Protection [EOL] »
Kamal Abdelrahman
Country Manager at a tech services company
I would rate McAfee technical support as a seven. Improvements could be made in response time or quality as all of...
Read full review of McAfee Total Protection for Data Loss Prevention »
PankajKumar24
IT Manager at Gigabit Technologies Pvt Ltd
I would rate the quality of support from Trellix as eight points.
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
IT system manager at NBO
McAfee Complete Data Protection has a good technical support team.
Read full review of McAfee Complete Data Protection »
Eduardo Jassir
Cyber Security Coordinator at Gecelca SA E.S.P.
We receive technical support from the partner, and they are very good. We've never had to contact McAfee. We just...
Read full review of McAfee ePolicy Orchestrator »
Daniel Colombani
Lead: Incident Response, Investigation & Vulnerability Management at a government
The technical support is great. When we put in a ticket, they respond in a few hours. If we put in that the server is...
Read full review of McAfee Web Protection [EOL] »
AjitKumar
Technical Security Engineer at Hitachi Systems, Ltd.
I am satisfied with the customer service/technical
Read full review of McAfee Complete Data Protection »
Ermal Galo
Information Security Officer at a financial services firm
We haven't required technical support in the last few years. Everything that has to be done, we have done it by...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Network Analyst at a financial services firm
Customer Service: Customer service is good. You will generally have access to a team of account managers, should...
Read full review of McAfee Firewall Enterprise MFE [EOL] »
JonathanChawatama
IT Security Consultant at ZOL Zimbabwe
I'd rate technical support seven out of ten. Every year we have to go through product certifications, so we hardly...
Read full review of McAfee Complete Data Protection »
Anonymous User
cybersecurity specialist at a mining and metals company
That's a question I can't answer because I haven't had to deal with them, personally. In general, when we're having...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Technical Engineer at a tech services company
I had some technical issues, which were not known by the vendor itself.
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Managing Director at a consultancy
Technical support is handled via our partner. They helped us implement and manage the solution. We go through them...
Read full review of McAfee MVISION Mobile »
Anatolii Konstantynov
Project Engineer at ISSP
When contacting support, we would have to wait days before getting a response, and other times they were not able to...
Read full review of McAfee Complete Data Protection »
Abel Abenemi
IT Lead\Network Security Analyst at Oiltest Services Limited
McAfee has very good support. We can submit a report online to open a case and they will contact you immediately to...
Read full review of McAfee Complete Data Protection »
Anonymous User
AVP - Information Security at a financial services firm
Technical support has been good. If I have ever needed assistance, I have been able to get some help.
Read full review of McAfee Web Protection [EOL] »
Yash Rana
Manager IT at OTE
The technical support of McAfee is good and that is why we use McAfee products. The support and protection is very...
Read full review of McAfee Complete Data Protection »
Sabina C
Sr. IT Business Analyst at Citigroup
I didn't need to contact technical support for McAfee Total Protection.
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
Information Security Engineer at a tech services company
When we've had issues in the past, and, although they ended up solving our problem, we found the response time was...
Read full review of McAfee Total Protection for Data Loss Prevention »
JonathanChawatama
IT Security Consultant at ZOL Zimbabwe
McAfee technical support is ok, but we do not contact them very often. Every year, they impose certifications on us,...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Business Analyst at a consultancy
Another person is responsible for dealing with technical support, so I do not have experience with them.
Read full review of McAfee Web Protection [EOL] »
Jagadeesh Amarnath
Senior Technical Team Lead at Foresight Software Solutions Pvt Ltd
The technical support is good. It's easy for us to reach support whenever we experience any issues. They put us right...
Read full review of McAfee Complete Data Protection »

Review 1 of 30

Technical Support

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