Compare Bitdefender vs CrowdStrike

Bitdefender

Based on 159 reviews.

CrowdStrike

Based on 286 reviews.

Latest Research

Buyer's Guide

Bitdefender GravityZone EDR vs. CrowdStrike Falcon

April 2026

CrowdStrike Falcon vs. Bitdefender GravityZone EDR

Updated: April 2026

Buyer's Guide

Bitdefender Total Security vs. CrowdStrike Falcon

April 2026

CrowdStrike Falcon vs. Bitdefender Total Security

Updated: April 2026

Buyer's Guide

CrowdStrike Falcon vs. GravityZone Business Security

April 2026

CrowdStrike Falcon vs. GravityZone Business Security

Updated: April 2026

Buyer's Guide

Bitdefender GravityZone EDR vs. CrowdStrike Falcon

April 2026

Bitdefender GravityZone EDR vs. CrowdStrike Falcon

Updated: April 2026

Buyer's Guide

Bitdefender MDR vs. CrowdStrike Falcon Complete MDR

April 2026

Bitdefender MDR vs. CrowdStrike Falcon Complete MDR

Updated: April 2026

Sample Customers

Bitdefender GravityZone EDR

Mentor Graphics, Rudersdal Kommune

Bitdefender GravityZone Extended Detection and Response (XDR)

Archdiocese, Northstar, SeSa, W&W Informatik, Yamaha Motor Europe

Bitdefender Hypervisor Introspection

Kansas Development Finance Authority (KDFA), Quilvest

Bitdefender GravityZone Enterprise Security

SambaSafety, Morefield Communications, Northstar Ltd., Citrix, Greenman-Pedersen

GravityZone Business Security

Archdiocese, Northstar, SeSa, W&W Informatik, Yamaha Motor Europe

Bitdefender Security for AWS

Archdiocese, Northstar, SeSa, W&W Informatik, Yamaha Motor Europe

Bitdefender MDR

Northstar, SeSa, Greenman-Pederson, TUI Benelux

CrowdStrike Falcon Complete MDR

Palm Beach State College, Mercedes-AMG, Pokemon, Telstra, Goldman Sachs, Zebra

Popular Solutions

Bitdefender GravityZone EDR

8 reviews

Bitdefender GravityZone Enterprise Security

8 reviews

GravityZone Business Security

5 reviews

CrowdStrike Falcon

32 reviews

CrowdStrike Falcon Complete MDR

7 reviews

CrowdStrike Falcon Cloud Security

20 reviews

Top Industries

Comms Service Provider

13%

Computer Software Company

10%

Construction Company

Manufacturing Company

Computer Software Company

10%

Financial Services Firm

10%

Manufacturing Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

HarshBhardiya
SOC Engineer at a outsourcing company
Our usual use cases for Bitdefender GravityZone EDR include compliance and control over the endpoints, periodic...
Read full review of Bitdefender GravityZone EDR »
Abhimanyu Das
Senior Associate at a tech vendor
I primarily used Bitdefender Security for AWS for SOC policy tuning and other SOC-related tasks. Our work involved...
Read full review of Bitdefender Security for AWS »
Robin Cook
MSP Partner Manager at a computer software company
Bitdefender Total Security is used for my own personal use.
Read full review of Bitdefender Total Security »
Abdi-Hamid Hassan
Innovation & Development Support at BROOKSIDE DAIRY LTD
We're using Bitdefender GravityZone Enterprise Security for protection of endpoints. We appreciate the application...
Read full review of Bitdefender GravityZone Enterprise Security »
Anonymous User
Company Advisor
Our customers typically use Bitdefender GravityZone Extended Detection and Response (XDR) primarily as an antivirus...
Read full review of Bitdefender GravityZone Extended Detection and Response (XDR) »

Review 1 of 5

Manish Indupuri
senior DevOps engineer at a tech services company
I have been using CrowdStrike Falcon Cloud Security for more than a year, approximately one and a half to two years....
Read full review of CrowdStrike Falcon Cloud Security »
HectorRios
IT COMMUNICATIONS AND NETWORKS at Américas BPS
We are currently finishing the configuration of the solution, making the playbooks and configurations with the use...
Read full review of CrowdStrike Observability »
Oluwajuwon Olorunlona
Cyber Security Engineer at eprocessconsulting
I primarily use CrowdStrike, along with some other solutions. I have been using Falcon LogScale for approximately a...
Read full review of Falcon LogScale »
Sachin Bode
IT Manager at IFB Industries Ltd
We switched from Trend Micro products to CrowdStrike Falcon Complete MDR. Previously, our internal team was managing...
Read full review of CrowdStrike Falcon Complete MDR »
Waleed Omar
Information Security Specialist at Arab Open University
We are using CrowdStrike multiple modules within CrowdStrike. We are using CrowdStrike as an EDR, as an asset...
Read full review of CrowdStrike Falcon Exposure Management »

Review 1 of 5

Customer Service

Abdi-Hamid Hassan
Innovation & Development Support at BROOKSIDE DAIRY LTD
Technical support has been stable. I have not even had to interact with the technical team of Bitdefender. It has...
Read full review of Bitdefender GravityZone Enterprise Security »
Basawaraj Vastrad
Technical Director at BD Software Distribution Pvt Ltd
The support is pretty decent. I rate the support a seven or eight out of ten.
Read full review of Bitdefender GravityZone EDR »
Rias Majeed
CTO at Exceed NetSec LLC
Their technical support is helpful. I would rate them an 8 out of 10.
Read full review of Bitdefender GravityZone Enterprise Security »
Kevin Mabry
CEO at Sentree Systems, Corp.
I don't have any problems with the tech support. I am actually working with someone from their department right now...
Read full review of Bitdefender GravityZone Enterprise Security »
Saijeet Kalpoth
Regional Manager at Informa Solutions Pte Ltd
Technical support for Bitdefender GravityZone Ultra Plus is good enough.
Read full review of Bitdefender GravityZone Extended Detection and Response (XDR) »
HarshBhardiya
SOC Engineer at a outsourcing company
I have never communicated with Bitdefender's technical support, as my team members handle it by raising tickets and...
Read full review of Bitdefender GravityZone EDR »
Abdi-Hamid Hassan
Innovation & Development Support at BROOKSIDE DAIRY LTD
I have engaged the Bitdefender technical support team twice when we encountered upgrade and technical issues, and...
Read full review of Bitdefender GravityZone Enterprise Security »
LorenzoArcinue
Senior IT System Analyst at Identitii
I am concerned with the support team's time. I think it is not aligned with my time. I get a response only at night....
Read full review of Bitdefender MDR »
JitendraInjam
IT Lead at 0
Bitdefender Total Security's customer service is good.
Read full review of Bitdefender Total Security »
Anonymous User
Systems Engineer at a tech services company
The speed of technical support should be addressed.
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Solutions Specialist at a tech services company
When it comes to Bitdefender GravityZone EDR's technical team, the support provided is from Europe, but there is no...
Read full review of Bitdefender GravityZone EDR »
Konrad Kaleta
Product Leader at a tech services company
We have not had to contact customer service for technical support. We haven't had any issues.
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Nical Consultant at a manufacturing company
I appreciate that Bitdefender support reached out to me when I needed assistance. I would rate them at around seven...
Read full review of Bitdefender GravityZone Enterprise Security »
Anonymous User
Information technologies at a financial services firm
We had issues with technical support. They kept saying that they were helping, but in reality, on the ground, we had...
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Business Development & Marketing Manager at a tech vendor
In Greece, for cybersecurity, our company offers local support for GravityZone Business Security. I could say from...
Read full review of GravityZone Business Security »
Baher Ezzat
System Delivery Manager at City Club
Technical support is good, and I would rate it eight out of ten.
Read full review of Bitdefender GravityZone Extended Detection and Response (XDR) »
Patricio Escobar
Chief of IT at a non-tech company
I contact the provider regularly; they are very helpful, so I would rate their technical support a ten.
Read full review of Bitdefender GravityZone Enterprise Security »
Anonymous User
Security Technician at a government
I was in a daily rush and was put in touch with people who were selling the solution, so I was not left with a good...
Read full review of Bitdefender GravityZone EDR »
Reviewer314545
Director, Information Technology at a tech services company
I have been in contact with technical support a few times. They are not the worst or the best. They provide an...
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Junior Network Engineer at a tech services company
I would rate the level of technical support at nine out of 10. Their support was very responsive to our inquiries and...
Read full review of Bitdefender GravityZone EDR »
MarsHuang
Senior Engineer at BHV
The technical support by Bitdefender is good. Feedback is prompt, and they always resolve my problems.
Read full review of Bitdefender GravityZone XDR »
Anonymous User
Owner at a tech services company
Bitdefender has very good technical support because all you need to do is send an email to support and in less than...
Read full review of Bitdefender GravityZone EDR »
Fernando_Silva
Responsible for Technical Department at Calheiros Embalagens, S.A.
I have not needed to use technical support.
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Analyst at a tech services company
I would rate the services of the technical support or customer support at about seven. They are candid and...
Read full review of Bitdefender GravityZone EDR »
Anonymous User
IT Officer at a manufacturing company
Technical support is quite good. They have a local office. You can also get online support from their site. The last...
Read full review of Bitdefender Hypervisor Introspection »
STEPHANE BERGERAT
Technical Director at CINETIC IT
I would give Bitdefender GravityZone Extended Detection and Response (XDR) technical support a rating of nine. It's...
Read full review of Bitdefender GravityZone Extended Detection and Response (XDR) »
Robert Nevans
CEO at CSToday
GravityZone support is excellent. They're always right. I had to swallow my pride because twice I thought I was...
Read full review of Bitdefender Sandbox Analyzer »
Mohamed Hekal
IT Manager at Esnad
The technical support for this solution is good but could be improved for Arabic countries.
Read full review of Bitdefender GravityZone EDR »
Anonymous User
CEO at a manufacturing company
Their support can be improved a little bit. Sometimes, their support is not as simple and easy to deal with as we'd...
Read full review of Bitdefender MDR »
Anonymous User
Systems Engineer at a tech services company
While technical support is great, it could be faster.
Read full review of Bitdefender Sandbox Analyzer »

Review 1 of 30

NiteshSharma
Pre Sales Architect at network techlab
The technical support is good; we raise a case using the portal and get a call back within a day. Help is available...
Read full review of CrowdStrike Falcon »
JavierFernandez
Head of IT at Alantra
CrowdStrike Falcon technical support has been fine in my experience.
Read full review of CrowdStrike Falcon »
Mohammad Yassien
Cloud Engineer at Al-Khaleej Training and Education
CrowdStrike Falcon Complete offers faster technical support compared to Microsoft, which often has long response...
Read full review of CrowdStrike Falcon Complete MDR »
KismatKunwar
Security Analyst at Raechal Enterprises Pvt Ltd
CrowdStrike's technical support is very good, and I would give them a ten out of ten.
Read full review of CrowdStrike Falcon Complete MDR »
Jasmin Surani
Senior Cybersecurity Engineer (Security Operations & Engineering) at a manufacturing company
I have been in touch with CrowdStrike's tech support for the past three years. Their support is excellent, quickly...
Read full review of CrowdStrike Falcon Cloud Security »
Mahmoud_Yassin
CTSO at Cyb3r
Customer service and support vary based on the level of service. Premium support is excellent, but standard support...
Read full review of CrowdStrike Falcon »
Akash Jogbond
Team Lead at Foresight Software Solutions
The customer service and support team are very good but it can be challenging to get hold of them.
Read full review of CrowdStrike Falcon »
Abhimanyu Raj
Senior Consultant at Ernst & Young
I think the customer service is good. I would rate it as eight or nine, maybe even nine out of ten.
Read full review of CrowdStrike Falcon Sandbox »
Younghoon-Youn
Director of Security Solution Business at a wholesaler/distributor
The support team responses are often a little bit slow. I would rate them a three out of five.
Read full review of CrowdStrike Falcon »
Mujahid Ali
Soc Analyst at Softcell Technologies
We rate 10 out of 10 for customer support as any queries from our side receive a prompt response from the CrowdStrike...
Read full review of Falcon LogScale »
Muhammad Fahad
Assistant Director to ACIR at Board Of Revenue
The L1 engineer should be more technical to improve the support.
Read full review of CrowdStrike Falcon Complete MDR »
Abhishek A
Trainee Engineer at COMPASS IT Solutions & Services Pvt.Ltd.
We have a Technical Account Manager (TAM). We can directly call them and raise a ticket. Initially, it was a six or...
Read full review of CrowdStrike Falcon »
Robert S. Balter
Owner at RSBPC
I rate CrowdStrike support 10 out of 10. It's an email-based procedure. You create a case, and they notify you when...
Read full review of CrowdStrike Falcon »
Kunal Bhujbal
Associate Director at a consultancy
The technical support is excellent.
Read full review of CrowdStrike Falcon Complete MDR »
RageshSingh
Cyber Security Engineer at a computer software company
Technical support has been very good. They are very helpful. It's a strong point for the product.
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Dy General Manager at a real estate/law firm
Due to the fact that we are still running a POC, we have direct access to the principal on the contract. They have...
Read full review of CrowdStrike Falcon »
Kayla Rochester Clarke
ICT Director at The Ministry of Justice
When we recently got the licenses, we were told to do something. When we observed that we didn't want to transfer...
Read full review of CrowdStrike Falcon Cloud Security »
Anonymous User
Engineering& Technology, Security at a financial services firm
I would rate customer support as an eight out of ten.
Read full review of CrowdStrike Observability »
Anonymous User
Sr Telecom Analyst at a construction company
The technical support has been good the entire time. We had the one issue with the APIs but we already dealt with...
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
President and CEO at a tech services company
The product works really well. We very rarely had to reach out to technical support. When we reached out to them,...
Read full review of CrowdStrike Falcon »
Rohith Kumar-Gurram
Cybersecurity Analyst at a computer software company
The technical support is good.
Read full review of CrowdStrike Falcon »
Michael Getz
Enterprise Cybersecurity Architect at Swagelok Company
I would give the technical support 10 out of 10 for the past year. They have improved a lot of things in response to...
Read full review of CrowdStrike Falcon »
Mohamed-Atta
Section Head at Galaxy Chemicals Egypt
My interaction with technical support for CrowdStrike Falcon was fine; they supported me and provided a solution for...
Read full review of CrowdStrike Falcon »
Anonymous User
IT Operations Lead at a energy/utilities company
The support for CrowdStrike Falcon Complete is not good. They take a very long time to respond, it takes 24 to 28...
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Senior Associate - IT at a financial services firm
Technical support for this solution is good.
Read full review of CrowdStrike Falcon »
Anonymous User
Information Technology Infrastructure Manager (Region 2 IT Manager) at a transportation company
I have had a very limited experience with the customer support team. So, their response time was far worse than any...
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Information Security Officer at a financial services firm
We used technical support for the implementation of the solution and it was a good experience. They know the products...
Read full review of CrowdStrike Falcon »
Mark Krishnan
Associate Director - Infrastructure Engineering at AFT
Technical support is great. We've never had to contact them at all. Instead, they've always been proactive and...
Read full review of CrowdStrike Falcon »
MTHULISI-KUMALO
Junior Security Engineer at Altron
I'm very happy with CrowdStrike's technical support.
Read full review of CrowdStrike Falcon »
Suryaa Kiran
Security Engineer at MIT ESP
The support is good.
Read full review of CrowdStrike Falcon Exposure Management »

Review 1 of 30

Technical Support

No Data Available

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